We received bed bug treatments from Brothers (not by choice, our apartment manager hired them) and they did absolutely nothing to help our situation. Their methods of fire and ice treatment are ineffective, even though they adamantly say they are working. Becky, the manager, is probably the most useless person at that company, as we called up several times with questions and she really didn't seem to understand or resonate with anything, thus was pretty unhelpful. On the day of our last treatment, they declared our unit "bed bug free" and we ended up finding an ADULT bug in our bed the very next morning! Additionally, we discovered damage to our bedroom furniture from their employees (there are some very large nicks in our nice wooden bed frame), and while we sent photographic evidence of the damage to their office, they haven't even attempted to reach out to us about it. In the end, Brothers had the audacity to charge us close to $1000 for their useless services of 3 treatments and said it would be an additional $75 for subsequent visits if we wanted them to come out again. We followed all of their prep instructions and were diligent to not to spread anything to other areas of the apartment, but we are still stuck with bugs! Never again will I use this company or recommend them to anyone else; it's not worth the time, money, and stress for zero results. If you have bed bugs, please do your research and go with a company with a warranty and who does a full heat treatment of the unit.