Unfortunately this review is for the customer service provided to me on 6/17/19. Candy, the manger, with whom I spoke at the Southeast MI location, ended up yelling and hanging up on me. I had asked that they not send out another technician today after they sprayed the wrong solution on our property. She told me she would make sure they did not come back. Fast forward to about 15 min later and the tech is in my yard spraying again. When I walked out to ask why he was here and told him Candy had said she told him not to come back to spray, he said he never received that message. He said the last he heard from her it was to come back and spray. I then called their office again to try and figure out what had happened. When Candy got on the phone, she would not let me speak, kept talking over me and basically said her tech was lying, she had told him not to come, but that now since he did come, even though we did not want him to come back and as the customer had been assured that he was not coming back, we would still be charged. She just kept talking, not allowing me to speak and then when I did say that no, actually everything was NOT ok as she kept trying to indicate, she hung up on me. Needless to say, we will not be using them again. I will be calling corporate in Virginia and make sure that they are able to hear the way I as a customer was treated. We had been happy with them last season and their other employees with whom I spoke with were great last year. Clearly they need someone new there this season. Candy cost them a customer and I will be sure to pass that on to all of our friends and family. Plenty of other places to go. We already have Proof Pest Control set up to finish out our season. How sad. It would have just taken Candy actually listening to the customer and trying to do what is right. They messed up, their communication broke down and now I am supposed to be charged for it? What happened to just being a good human?