Reviews of Insight Pest Solutions - Boston, MA (Pest Control)

Carla Mangiacotti

Thank you for providing pest control at a reasonable cost with and staff that are both kind and informative.I have recommended your company to both friends and associates.Great job ! May God bless your business with prosperity.Stay true and you will have great success!

Mike Knuerr

Workers that come to the house are very nice and professional. They are the only reason I am giving 2 stars. Customer service operators are useless. Not once did they give the tech's the correct info. Have had to have service done every 3 to 4 weeks and the ants and ticks are still not taken care of after 5 months! Don't waste your money, corporate doesn't care.... I am thinking of filing a small claims suit because the product doesn't work.

Bridget Taverna

Professional and courteous service personnel.

Jason Yang

Didn't help at all. The ants still go into my kitchen, and nobody follow up once the first service is done.

Deanna Bourbeau

Great service and the technicians are super friendly and informative. A pleasure to work with.

Robert Gallo

Jason Lanni made his third visit to my house today. Each visit he has been very professional. He explained what he was going to do when he got here and before he let he told me any problems he may have encountered and what he did about them to make sure they didn't evolve into major problems. He is a joy to work with.

Tara Brengel

Excellent Customer Service + Very Effective Pest Control Program = Happy Consumer! Jason Lanni is our Licensed Applicator and he does a fantastic job! -Tara Brengel

Kelly Olvert

Friendly, knowledgeable, and very easy to work with!

Karl Molt

Have been with Insight for over a year very happy with the service they always call to schedule service appointments. Service technicians are pleasant and take the time to explain what they are doing and why. Carpenter ants were a concern and there has been no ants or spiders. Last service completed 9-27-13 by Bill Sullivan great job as always

hilary bugbee

As always Alan was super friendly and knowledgeable. No pests at my house.

TIMOTHY DUARTE

DO NOT USE THESE INEXPERIENCED KIDS THAT THEY HIRE!!! THEY HAVE NO IDEA WHAT THEY ARE DOING AND DO ILLEGAL APPLICATIONS ALL DAY LONG! MY FAMILY IS IN THE PROCESS OF TAKING THEM TO COURT AS THEY LIED AND TOLD THEM THEY WERE SPRAYING “ORGANIC” STUFF INSIDE THE HOME WHILE THE ENTIRE FAMILY AND TWO DOGS WERE HOME AND EATING DINNER!!!!! THEY WERE ACTUALLY SPRAYING PESTICIDES ALL OVER THE HOUSE AND NEVER TOLD THEM TO LEAVE!!! PLEASE STAY AWAY!!!!! THIS NOT ONLY WRONG AND ILLEGAL ITS DOWN RIGHT DANGEROUS!!!! AND TO TOP IT OFF WHEN THEY REALIZED THEY WERE BEING LIED TO AND PUT IN HARMS WAY THE COMPANY TOLD THEM THAT TO CANCEL THE SERVICE WITH WILL BE ANOTHER $270.00!! DEFIANTLY TAKING THIS MISAPPLICATION TO THE EPA AS WELL!! WALKING AROUND A HOUSE SPRAYING CHRMICALS WHILE A FAMILY WITH TWO LITTE KIDS AND TWO DOGS ARE EATING DINNER!

Marc Tumas

CJ an excellent technician. Service was thorough, and he answered all questions respectfully and professionally.

Karen Rapp

They are always on time and very professional. They will take the time to answer any questions I have and make recommenations.

Nisha Nambiar

Thorough service, they address our concerns immediately.

Rosa Koutalakis

Jason is extremely personable, customer oriented. He did an excellent job, very thorough service.

David Guertin

Jason Lanni arrived today and was very professional, friendly and thorough. He was helpful in explaining precisely what he needed to do to rid our home of ants and spiders. Insight is very fortunate to have Jason on their team!

Michael Errera

The young man soliciting service sign up was a nice guy so we figured we'd give them a try. Service is a big disappointment. My wife asked for bait stations to treat for mice (as we had with our old service) but the technician refused (and was rude and dismissive). We have retained our old service to get the service that works for us. I'm know I am stuck paying for the full year with Insight but when I called to have these guys stop coming and they informed me that it would cost more to have them stop coming then to just cancel and pay the balance... Now I have 2 pest control companies - Northwest Pest (who are good) and these guys (who are not). I also tried to put in cancelation now for when my service contract is up in 6 months but they refused to accept. They are hoping that I'll forget so they can automatically renew. Don't trust these guys.

Daniel Kuzmak

The technician was very polite and personable. Very good service!

Bonny Gleason

I am so happy that I switched to this company years ago. The techs are very knowledgeable, personable and all around great. They do a very thorough job treating any and all issues at the house.

Jordan D

Staff have been great - results for spring and summer - which are our problem times - have yet to be seen.Otherwise, I'd be giving them 5 stars!

Jim Dwight

Great job removing hornet nests and keeping bugs out of our house

Peter Nguyen

Is there a zero star for rating this Insight Pest Solutions? I just got scammed by these guys. On 6/28/2018, lovely young woman named Holli Harris at my door explained to me about this scammed company's services. She said she could not find enough people around my neighbors for tomorrow service and offered a one-time discount rate $129. Lied TO MY FACE, she got my credit card and completed the transaction for that verbal one-time service. I was asked to sign it and believed it was just a one-time service agreement. I signed it and did not either bother to check the paperwork later when receiving via email. I got the the service on the day after and did not think of anything else as I always thought it was a one-time service. In September 2018, they sent someone to my place and asked us to do 2nd service. I was so surprised and asked him to go away as we had nothing to do with this scammed company. He told me you had signed the YEAR LONG SERVICE, which Holli never mentioned. I went back and check the old email I never read after signing and found out I was lied by her. I signed it and I was stuck. I called to cancel the service and received a bill of $240 ($100 early termination fee and $140 from discount rate if you keep full year service agreement). I wished I would ever open the email right after signing so I could cancel the service right away. Too bad I did not read it and it was too late to read it in September (more than 30 days passed after 1st service so $140 is unavoidable). Well it was a big lesson for me to learn and worthy to share with social media. Social media will bury you. Woburn, MA

Rich Garcia

Bill Sullivan was very attentive to my needs. I have been an Insight customer for about 5 years and have been extremely satisfied with the service. I require interior spraying at least twice a year and they have always gave me service with no problems.

Nitin Kapoor

Have been using the service for past 5 years. They are very thorough and do a great job listening to the issues. Our tech is Rich who is very knowledgeable and always very helpful servicing our home. Keep up the good work !!

arod s

I was perfect in every way.

John Losey

Jesse did a great job and was very thorough in performing his work.

David Sliney

Very professional company and service from the technician.They made an extra effort to help us by making sure we are bug free before my son's graduation party. This extra effort to accomadate us during their busy season proves they value their customers. A big thank you from us!!

Pedro Vega

George, came today and did a great job with the Pest control, He did find a bees nest and hope they can go away for the winter, great job George and yes great service too.

Lisa Gittelman Udi

Since we started using them, I don't find ants in my kitchen anymore and the spider population is significantly reduced. They are friendly and reliable.

Peter Navarro

Great pest control

Boston Branch

Best ever per Ken hidenfelter

sarazam

Very overpriced and doesn't do anything a home bug spray can't do

Christie Kinenchen

I never called them, but they showed up at my house unannounced and uninvited. Their representative ignored my "No solicitors please" sign, interrupted my work and asked me if I wanted their services anyway. He didn't leave until I told him he was trespassing. I'd give them 0 stars if I could.

Ken Nordstrom

Jamie Gelardi launched our new Insight service today, and created such a positive inaugural episode. He was extremely knowledgeable, answered all my questions, clearly let me know what to expect, and was overall very polite and professional, yet at the same time personable. I feel much more secure now in protecting my home, and hope Jamie is my regular technician. Thanks! - Ken

MariLyn Squier

Today was our second encounter with Insight and like the first time, we were extremely pleased with Jason's thoroughness and expertise. A very pleasant demeanor along with a thoughtful approach to our specific issues, Jason made us feel confident that we were getting a very professional job done. My husband and I feel that we made a sound decision when we signed up with Insight.

John Komry

Jason Lanni served me wonderfully. He was on time and came prepared to do his job and do it well. Jason was extremely knowledgable and polite. He explained the current status of the mouse traps in my basement and, even though none of the existing traps had gone off, Jason re-baited all of them. Lastly, to top off the whole experience, Jason gave me some plastic mouse traps which are, in my opinion, more efficient than the wooden traps. This experience was smooth and efficient and I would recommend Jason at Insight Pest to anyone with a pest problem

Jen Guli

Technician is so helpful and nice, good communication about upcomign and completed treatments.

Philip Kinnane

The tech, Kevin, was very professional and quick. Looked into all the concerns I had and reached every nook and cranny of the house.

L. Harrington

We've had Jason Lanni to our house a few times now, and have been very impressed with his professionalism and attention to detail. Very pleasant to work with. Thanks, Jason, for making our contract with Insight Pest Solutions a good experience.

Te Keh

I am pleased with the service that Bill Sullivan provided during my quarterly service. He is professional and knowledgeable and was happy to leave a couple of extra glue boards for the creepy crawlers by the garage doors so I can replace them before the next quarterly service.

Steve Colombo

I find Insight reliable and knowledgeable. Tyler Hopkins was helpful on a few questions we had.

Donna Stone

great service and technician explained all of the treatments being made, very customer oriented

Susan Gwilliam

Insight Pest Solutions has been very professional, courteous and competent in all our interactions. Our main person on-site has been Chris, who is knowledgeable and thorough. He is helpful and clear, giving us confidence in the process. Insight's approach has helped with several serious problems, while allowing us to be conscientious about the environment and our family's safety. We will continue to have them keep our home/yard safe and comfortable.

Alan Hua

My home is out in a fairly wooded sub-development in a quiet town. Within the last 3 years or so, the plots next to and behind me were dug out to build new homes. That brought about all sorts of critters, some that we don't even recognize. We did what we could to mitigate using retail products but we weren't really satisfied with the results. Since Insight came aboard, activity has been so quiet that we would be hard pressed to find even a single ant crawling all year round.

Linda A Tammi

My technician is excellent; thorough, knowledgeable, polite, professional. The responsiveness of the office staff also excellent. I recently had to fight off fleas and everyone helped to arrange a quick response.

Krunal Soni

On time and very good service. Signed up the contract for 1 year. Technician Dan H. was helpful and answered all my concerns/questions for the pest. He thoroughly inspected interior and exterior of the house for any major concerns. Hope to see them after 90 days. I would definitely recommend taking their service..

Tim Hardy, EA

The service professional, Marc, did a thorough job of pest applications and was very helpful in answering the multiple questions I had for him on certain pests. Marc was also very helpful in giving me hints on what I could do on the outside that would help mitigate problems on the inside. Very pleased with the service and professionalism.

Nick Galbraith

EDIT: Since the company responded with extremely specific details about our interactions, I guess I will as well. Trying to paint me as a delinquent client that didn't follow instructions seems pretty ridiculous to me. I provided my card for auto-pay, and even the billing department couldn't tell me that there was a problem with processing, instead *accusing me* of never contacting them with the billing information to begin with. The only voicemail I did ever receive never mentioned an issue with payment. The primary reason for requesting treatment was for mice. The traps that were set by the technician in only two rooms of our home never caught a single mouse. So, the canned response of "increased activity" doesn't really apply here. For the record, we have hired Terminix since, and after the very first day of treatment, had stopped seeing ANY evidence of mice. Pretty big difference. The price I was given was $139, which was quite a deal from the normal pricing of $269, which is an absurd amount. It turns out, if you decide you want out, there isn't just a $100 cancellation fee, but you also have to pay them back for the promotional pricing difference. They have satisfaction guarantees that would have required me calling them back to the house two more times, before offering a credit if things still weren't working (Note: a great money back guarantee that actually doesn't offer money back. Very nice wording using "credit" instead of "refund" there.) So, thanks for dragging out all the details of this. This business model of punishing someone for not wanting to continue business is bad. It's great you have a have a high rating on Google, but I should have done a little bit of research before signing up, where other rating sites have your average score at 2/5 stars, and TWO-HUNDRED SIXTEEN complaints on your BBB profile. Original post: Ended up paying $500 for a single treatment that didn't do anything, when it was all over. Very underhanded "fees" if you decide to cancel.

Ben Parab

Mike Gingras serviced our house last week. I showed him the areas of concern. He carefully examined and applied the necessary chemicals to address the flying ant problems. Overall very satisfied with Mike and Insight' Ben Parab

jay foley

Tech was very polite and professional. He went the extra mile to ensure everything was done properly

Darrell Harris

Insight is a wonderful company. They are timely and their warranty for bugs is the best around.

Rich Merrill

Insight Pest Solutions tech Cody Badiudo did an excellent job treating our home and yard as if our home was his home! He arrived on time and was extremely informative and well versed in his job. Very happy with Insight!

Andrea Benoit

We've used Insight for their preventative quarterly service on the exterior of our home for 8 years and for 3 different questions over the years about ants, mice and rats and always been thoroughly satisfied! They remind you they are coming, come and take care of the service and leave information on the visit and that's it! If you ever need them for extra projects inside or outside, it's as simple as a call or text. They respect your home and property and are very friendly and knowledgeable. I'm so glad we can call them if we ever need to!

Sandy Miller-Jacobs

Guy was terrific. He answered all my questions; knew what to look for, and was able to explain exactly what he recommended to do to be sure we don't get more mice in the basement!

Mike Morris

Today was my second treatment by Insight. Jason was the same tech that did the application the first time. He was professional and very friendly. He explained everything he did and the reason for doing it. He asked about my concerns and made recommendations. The first treatment was because of ants and bees. Since the first treatment we have seen zero ants in the house. We still have a few bees, but they are in different locations and they were taken care of today. So far, I am totally satisfied with the service we receive.

Alison Taber

Technician was friendly and answered my questions/concerns as well as explained what they treated the outdoors for.

Craig Kevghas

I've found Insight Pest Solutions to be a very effective and cost-worthy answer to ants, spiders, and several other pests in the Metro West area. They are always professional, pre-calling to schedule their arrival date, introduce themselves when on property and explain each treatment in detail. Very pleased with their approach and results.

judith courtney

First of all never walk up a driveway with 5 beware of dogs signs, then ask what i do for a living, and never ask how old the homeowner is yikes, told him no spray no pellets i have chickens was told no problem it wont bother them, gave me names of all the neighbors that are maybe having it done, and last but not least wouldnt take no for an answer, please do not come back

barbara Schrader

Our experience with Insight Pest Solutions was excellent. Our tech showed up on time and his application was very thorough. We signed up for the one year service and look forward to working with Jamie. Barbara Schrader

Tom Gerry

I definitely recommend them! They are very thorough every time they come over.

Adele Kirby

Rick is respectful and does a wonderful job. He is thorough and explains everything as he goes along. He is a master at what he does.

Pedro Choi

We had a new issue that required someone to take a look at. Called Insight Monday and scheduled an appointment for Wednesday. The representative (Frank Bruner) was professional and very helpful. He looked at our problem and put some solutions in place to get rid of the pests. Frank has been to our house before and remembered the areas he needed to check in addition to the new problem. Overall, another really good service from Frank Bruner at Insight.

Sean Varano

DO NOT sign up for one of Insights service agreements. I attempted to cancel my service agreement - only wanted treatment in the Spring. Thought I might consider it for all 12 months when I first agreed but then decided against it. When I attempted to do this then then applied a $140 back charge. Indicated that since my initial treatment was discounted from $250 to $109 based on 4 treatments that I owed this money. I made it clear when I signed up that I would probably not go with all 4 treatments and was never told this. I am sure it is somewhere in the fine print. Folks, you can find much cheaper treatments with other pest control folks. My experience is that an individual treatment costs only about $90. I decided to give this company a try only because they came door-to-door. Big mistake.

Sally Angers

I am pleased with the technition in that he was polit & professional & throughful. His name is George Ortiz

Dariusz Klim

Technician from Insight, Phillip Whyte, arrived today to perform the initial treatment. I've asked numerous questions about the process, products and pests and Phillip answered all questions and was very knowledgeable on all aspects. Our new home is now protected for the foreseeable future. I was very pleased with the overall experience. Thank you!

Megan Bennett

The technicians are super friendly and do a great job.

Meghan Murphy

I have only good things to say. The guys who have come by to help have always gone above and beyond.

Peter Seronick

I have never signed up or bought anything from someone knocking on my door. But this summer, one morning, my wife and I had decided we needed a pest control company. That afternoon completely coincidentally a Insight Pest Control person was canvassing our neighborhood. I figured why not? So, we signed up. We have had three different technicians to our house. Each is personable, knowledgeable, and answers any and all questions. I can't speak to other offices from this company but this office has yet to disappoint us.

Bill Cosh

Phillip did a great job explaining each step of the process. He was very thorough with each application and efficient in its execution. He was very careful to avoid a robin's nest that contained a brand new baby robin (hatched only a hour before he arrived).

Patricia Dillon

Always informative. Print service.

pamela mcpherson

Kevin was very professional, made us feel important and that our needs mattered. He truly has a good attitude with customers and we pleased with the results.

Debbie Wood

The representative was on time, polite and courteous.

Anna L.

This was our second time being serviced by Jason and we are so pleased by the level of service he provides. He is very thorough and is able to address any questions or issue you may have. We are so glad to have him as our tech.

Carla Marsh

On behalf of my husband David and myself, we want to say how fantastic Sean and Jamie are with Insight Pest Solutions. They showed up right on time, talked with me about what needed to be done and very expeditiously took care of all the treatment and even swept the cobwebs from the exterior corners of the house. Afterward, they explained how the treatment would work and said if we had any problems to let them know. We would highly recommend this company.

Elvin Ruan

It was our first pest control experience and Kevin Bevis did great job putting down quite a few insect and mouse baits inside the house, applying insect control granules to our large backyard, and answering all my questions. He is knowledgeable and friendly. I highly recommend Kevin and this pest control company. Please keep up the good work.

Sharon Turcotte

Technician was great! Took great care to treat the whole house and checked in for any problems. Very friendly and helpful!

taesung ryou

A SCAM ARTIST. THAT'S WHAT THEY ARE. DON'T LET THEM COME INTO YOUR HOUSE, IF THEY KNOCK ON YOUR DOOR.

John Hogan

Called Insight and they responded with a visit from Bill within 2 hours. Bill was courteous, informative and professional. I was very pleased with the service.

Ray Toothaker

We are repeat customers and we're serviced yesterday in North Reading. Employee was so helpful and shared tips on what we can be doing to help fortify our home. Have great advice on some issues we are having and was super professional! Thank you!

Steve T

Tech did an excellent job treating the exterior house perimeter and lawn with the Spring appliclation.

Daniel Houdlette

Quiet efficient service, no bugs in the house, no sick people or pets. I use the service for hard core ant prevention every few years.

Ron Viso

These people care. They show up on time, do a great job and always extend themselves to any further needs. I mean, they just can't do enough for you which is so rare. I've had three different reps in one year and they are all wonderful.

Jennifer Morrison

Excellent tech - very informative, friendly, and professional. Service has always been on time, top quality, and most importantly, effective!

Darren T

My Technician is Christopher Call and he is great. He is very knowledgeable about his tasks and does a good job explaining what products he uses, why and what I can expect. He has come for both treatments and is fantastic to work with. The results of the work have been noticeable, especially in the summer months. I highly recommend their service.

Max Klau

Happy customer. They are professional, thorough, and a pleasure to work with.

henna xu

We still see mouses running around outside the house.

Hany Morcos

Bill Sullivan came to my house today for a regular service. He was very professional and showed a lot of interest in addressing problems that I didn't even notice before. I have a finished basement and it turns out that some connections from the outside of the house had bigger holes that can allows insects to come in through. He fixed this without me asking. He was thorough in going around the house multiple times to make sure that he didn't miss anything. I do feel a difference in the house after the service visits, and would highly recommend him.

Robert Bianchi

On time and very polite. Phillip was very easy to talk to, informing of what was needed and will be done. He did his work promptly. He was sure to tell us how to contact him if we found that more treatment was needed. Good experience for us, bad for the bugs!

Alex Draut

Every tech I've had visit me has been very polite and friendly. While it's not reasonable to expect to see 0 pests ever, I am happy to report I can count on one hand how many I encounter each quarter. Would recommend!

Stephen Mann

I have been very happy with the thoroughness of the Insight Technicians. The technician in today's visit is typical and the reason I keep using Insight.

justin culhane

Salesman promise services on every visit, when the techs come out services aren't rendered. Finding spiders in home after treatments. Waste of time and money more of an inconvenience than anything. Account specialist threatening to charge me over $380 to cancel service. Do not waste time or money and save yourself the pain of dealing with insight pest solutions of Millbury, MA.

Jamie Jaworski

Overall service is effective. Any time we have had a pest issue, Insight resolved it quickly. They are a bit more expensive than ideal but we know we will get good service. We especially like the technician, Rich, he’s super polite and very diligent. He always checks with us for any issues and inspects around the kids play areas thoroughly.

ann colcord

Always here and great service No issues with bugsand will come.backnif needed. Very happy we have the.sevicing us!

Michelle Desorcy

Our experience was excellent with Insight Pest Solutions. Service was excellent Shawn was professional knowledgeable explained the service and materials they were providing. Would highly recommend Insight in the future.

Chris Alexandrou

The tech was very knowledgable. The tech did a thorough inspection of the property. The tech placed new glue boards in areas where the rodent traffic was visible.

Aaron Herbst

My experience with this company was as an employee. The coworkers were fun, and I made lasting friends. The management was friendly enough but the pay structure of the company encouraged us to perform poorly. The company overworked and underpaid the technicians and encouraged us to rush our work. We had a daily salary designed to ignore overtime and 12+ hrs of daily work on our 6 day schedule. I was happy to travel and experience a different part of the world, but it was more of a volunteer job than a way to earn a living. They went through employees quickly.

Leo Liu

Alan the technician service our home with great quality of service and courtesy. He explained every detail he work on and gave recommendations for up-keeping recommendations. He found a hidden yellow jacket nest and treated right the way. Very detail oriented reports and I do appreciate his service.

Kimberly Lucia

Our tech was Don and he was very knowledgeable & very polite. Don answered any questions I had and did a very good job in finding one of the biggest black ant in our yard, the same kind I found inside my home the day before. We are very pleased with Tech Don and would like to request him to do the schedule service in our home from now on. Thank you for your friendly service Don. Josephine Lucia Mansfield, MA

Barbara Nunnally

Rich presented himself professionally and friendly, He was very knowledgeable and listened to my concern. Rich explained what he did to take care of the situation and informed me on how the solution that he used would work. Great demonstration of how a professional service person would perform. Thank you!!

Tom Miller

Killed the bugs Great work

Roseann Ternullo

Very pleased with the service. The technicians I met with were very pleasant and courteous.

Mara Potter

Bill Sullivan was at my house today. We had a "mouse issue". Bill went above and beyond to make sure our entire house was checked. Attic, second floor, first floor and basement. He went around the outside of our house and found several holes where the mice could get in. He filled those holes. He walked me through some different options for inside the house to help rid us of the mice that were already inside. He was very informative and did an outstanding job. I would highly recommend Bill for such a terrific job!

gerry tremblay

Chase and Ezequiel were great! Real professional the way they went about their business and answered all my questions. I would recommend the service to my neighbors. Gerry Tremblay

Devon Bakum

Wonderful experience. Marc came today, took care of my moles and a ground nest of yellow jackets while taking care not to disturb the honeybees that love my holly bushes. So glad we did this.

Emily French

For two years in a row they have ignored our town bylaws and solicited door to door. Both years, their representative claimed he/she had no knowledge of the town bylaws, apologized, and then walked down the street and continued soliciting. It's hard to believe they're inconsiderate and dumb enough to ignore our laws and keep coming back.

Ameer Ibrahim

Great job & service! Tech was friendly and went the extra mile. Thank you!

Lee

BUYER BEWARE!!!! A REPRESENTATIVE FROM INSIGHT CAME DOOR TO DOOR IN OUR NEIGHBORHOOD AND HAD THE AUDACITY TO USE OUR NEIGHBOR'S FIRST NAME AND SAY THAT "THE SMITH'S" USE THEIR SERVICES AND THEY WILL BE SERVICING THEM TOMORROW SO WILL GIVE US $100 OFF. I DIDN'T SIGN UP AS I TOLD THE SALESMAN I NEEDED TO ASK AROUND AND TALK TO MY HUSBAND BUT SOMEHOW IN THIS CONVERSATION I SLIPPED MY LAST NAME. THE NEXT DAY ANOTHER NEIGHBOR NOTIFIED ME THAT THIS SALESMAN WAS USING MY LAST NAME AND SAYING WE USE THEIR SERVICES, TOTALLY UNTRUE, TOTAL SCAM!!!!!!!!!! TO GET PEOPLE TO SIGN UP! NO ONE IN THE NEIGHBORHOOD HAS EVER USED THEM AND THIS KIND OF SNEAKY TACTIC MAKES THEIR ENTIRE OPERATION VERY UNTRUSTWORTHY. I WOULD NEVER EVER USE THEM. IF THEY CAN LIE SO EASILY TO MY FACE I WOULD QUESTION EVERYTHING THEY SAY THEY DO. GO WITH EHS PEST SERVICES. PROFESSIONAL, ENVIRONMENTALLY SAFE, AND MOST IMPORTANTLY, HONEST.

Qiuyu Liu

The service was efficient and finished on time.

Pat Fiske

Jason was fantastic. Very thorough and explained everything that needed to be done. Truly appreciate the extra effort and taking the time to make sure we understood. Haven't seen an pests since his visit - loving it!

john smith

Great service

Kelly Catuna

Professional, great service!

David Bater

Smoke and mirrors operation every time they come to do a application it's been raining... still have infestation...they say it will work whether or not it's wet.

Kurt Rowe

Technician was very professional. As the previous three visits, I was well informed of what type of applications were to be and there purpose,as well as any concerns since there last visit. Very pleased!

Joseph Feirouz

Excellent knowledge and service!

Lauren Delaney

Gavin was very neat, polite, professional and considerate of my property. Offered me the choice to see a video of the treatment plan beforehand, or have a verbal rundown. A good first experience.

Kasey2957

Nice people, seem to do a good job at eliminating most common household insects.

Sydney Johnson

This is our second treatment (new customers) and so far we are very happy with the services delivered by Bill Sullivan. He is prompt, knowledgeable, thorough, and friendly. We are happy to be bug and critter free!

Earthos83

I have a rather good sized active wasp nest in the soffit of my roof. I called and asked for a quote, they couldn't give me one because they've had issues with their employees on ladders... Do you not insure your employees health and safety? This seems ridiculous, who's ever heard of a company that won't set foot on a 6' ladder? They said they would speak to management and have them call or email me back by end of day. Three days go by without contact, so I called again. This time, same spiel and they'll have a manager call me same day... No call. I wasted 5 days waiting for this company to contact me and help me with a pest problem. They clearly are poor communicators and don't seem to care much about their employees if they won't even insure them for falls. I will never try this company again. Orkin or Terminix will be getting my business.

Bob Benoit

Derrick was awesome. Found and corrected problems we didn't know we had.

Marcelo Correia

The technician Bill Sullivan really knows what he is doing. On the two visit I had so far (summer and fall) he did a great job and excellent recommendations. Thumbs up for Bill!

zi yan

I strongly not recommend them to you. They knocked my door one day, offering 50% of the service because they are "in my neighborhood" and said I can cancel it anytime. I signed electronically with my payment----later I tried to cancel the service, and they emailed me their "contract" which said if I have to cancel, I have to pay the cancelation fee ($100) , as well as reimburse them the discount they offered at the first service. ---All those information they did not provide when they tried to "sell" it to me, and of course never provided a hardcopy of the contract, and not give me time to read any electronic contract. have you ever deal with business like this? If you do not want to be fooled by them, do not do business with them.

Debbie Roberts-Smith

Technician Christopher Call from Insight Pest Solutions came by for our scheduled maintenance. When we told him that we were still noticing a few ants in the kitchen, he not only safely treated the kitchen, he suggested treating all unfinished areas in the kitchen. We would never think of that. Insight has been great. Chris offered exceptional service.

Brittaney Allen

Always go above and beyond to make sure we are happy! Have had nothing but good luck with this company.

Courtney Petillo

Frank B. performed a detailed inspection at my parent's house today. He asked lots of questions to evaluate what treatment(s) were needed. He was very thorough and professional. Frank is the technician they would love to have perform all future treatments!

Emily Levy

Always have the best experience with this team - Jose especially is phenomenal. They are thorough, friendly, always make sure the dog is in the house and help with other tips of things we can do to keep away spiders/bugs/whatever else is around in our house in the woods. So grateful for Insight.

Felicia H.

We are satisfied with our service. We had a carpenter ant issue in the shed and they resolved it right away. The ants never returned. Jason does a thorough service every time he has treated our home.

Craig Rossi

Chase did a great job! was very informative and got straight to work and answered any questions I had!

Louise Winn

Insight Pest Solutions has been pest control maintenance for us this past year and does a great job. Have definitely noticed a difference, especially with spiders. We used to get a lot of them in our basement area. Not any longer. Jason Lanni was out yesterday to do our quarterly maintenance and despite the snow banks around the house, was still able to do his job. Very pleasant young man and professional. Would highly recommend this company.

Deborah Quinn

Bill stayed late in the day to come take care of our call. He was professional and polite, even though he was probably tired after a long day. We appreciate the visits from Insight for regular maintenance, but the last minute call-ins are what set them apart.

David Baur

I scheduled an appointment with Insight Pest Solutions for some preventative pest maintenance. The technician (Don Izekor) arrived early and was very knowledgeable and friendly. I was particularly impressed with the thoroughness and professionalism that was on display. I am happy with the work that Insight Pest Control and the technician were able to provide and I recommend them to anyone for handling your pest control needs.

Amieland Singh

I appreciate getting email reminders of upcoming appointments. The technicians are always very professional and courteous.

Brian Moulton

Jose as always is informative and thorough! I switched away from Terminix a while ago and glad I did!

Scott Hamill

Service was great. Technician (Chase Anderson) was courteous, professional, and thorough. Thanks!

Nuno Almeida

A salesperson came to my house and offered to get rid of my mosquitoes, ticks, and other pests. I told him i did not want a contract because of a prior bad experience and he said no problem! Asked me to sign a small tablet to book a visit with one of their tecks. To my surprise they told me later that mosquito 'control' was extra!!! I was unhappy and asked to cancel the whole thing. Now they want to charge me $254.00 for cancelling a contract that I did not know about! I am appalled at the degree of dishonesty! I have mosquitoes, tciks, and small flies in my yard. Horrible experience

David First

This company reached out to me and I ended up signing up for super reasonable service- and it was a great decision. I could not have known we would have mice this year something that required a visit above and beyond the usual service visits. I have found them to be on time, super reliable great to deal with, really thorough and courteous. Twice we have had Kevin here and he has been great to deal with. I highly recommend this company- a really pleasant surprise.

raymond f Kuschel

They were on time, friendly, understanding, and fast

James Olson

I have been with Insight for the full cycle,(1Year) my home is free of ants ,bugs and bee's.I suggest using their services not to mention the Service Reps are very knowledgeable in this field. They do a great job!!

cher062 .

If I could give zero stars I would! It’s like a scam of bait and switch. I had a rep appear at the door offering 50% off and I could cancel without cost any time. After 2 unproductive services I wanted to cancel but the claim of you can cancel any time without cost, wasn’t true! I’ve been charged a $100 cancellation fee and anditional $159 for them to recoup the 50% off they gave me for the services I already received and paid for. The last “service” was only a service person coming in looking at fireplace from a distance, as that was where mouse was seen, and a trap put behind stove as that was where the mouse was seen going. In the 2 service calls after traps were put out with no bait, no mice were ever caught or irradicated!!! The second service we were given a verbal list to go to Home Depot to get various items to block holes in the home as service tech didn’t have the supplies in the truck to do his job!!! Mouse bait and screening were on the list!! Their notes in their computer as to what was done were incorrect but company kept telling me what the notes said as I kept telling them who ever entered the notes entered erroneous information After calling them today to find out why they were coming out for a service which in Dec I thought was canceled at no charge and getting the run around for 3 hours I was basically told the service wasn’t canceled and the contract I initially signed and was told I could cancel at any time at no charge was going to be charged $100 for canceling and $159 to make up the discount they gave me for a total of $259! Oh which I informed them I would not be paying as I was lied to about this whole thing and the service received was awful and didn’t do what they said it would do!! I got the threat of it would go to a collection agency which I informed them that doesn’t phase me. I will not pay them either so go ahead and spend company money trying to collect a fee I shouldn’t be charged in the first place. During the call I asked for the CEO or Owner contact information and not one rep had even the owners name never mind the contact information. How do you work for a small company and not know the owners name? RUN RUN RUN as far as you can! There are so much better companies than this out there!! I called a local service they came in 24 hours and they charge less than the “Discount Price” of Insite and new company resolved the mouse issue in less than a week.

p h

I signed up with Insight Pest Solutions in the Summer. So far, they came twice and did the service. They are on schedule for once every quarter for different kind of treatment and also if you request something you would like to add, they will do it. I really like people came to do the service. They are polite, professional and detail oriented. I have been noticed changes around the house. We got much less bugs this Summer than past years. I will continue use them for the quarterly year around service. Thank you guys from Insight Pest Solutions!

Cris And CJ

Had Insight for about Six months while living in Framingham but then had to move suddenly due to work. Initially, the plan was to simply take/transfer the service once we moved to our new home. They supported that idea. We stayed in an apartment as finding a new home took longer than expected. Insight agreed to terminate the service due to the circumstances. Then about 1 month later, we got a communication indicating that there was a $150 balance for not-yet-performed services. Multiple communications later, the balance was to be 0ed out. We thought things were finally resolved. But, around the 15th of every month, they either call or e-mail or send an invoice still wanting the money. I continue to forward back the e-mail chain to them to see the earlier/previous resolution, but they never respond to that chain----it's like they don't even read it anymore---except to send out new invoices. Obvious clerical error, in my opinion, at this point as things aren't getting updated on my account in their system. Maybe this feedback will trigger account correction given they do seem to respond to comments on here. If not resolved this month, I am going to report them to the BBB....don't know what else to do. For clarity, the actual service/spraying they did was good and the people know their stuff. It's just this end-of-contract clerical error stuff that he ruined our perception of them. If not for that, we would recommend them.

ptah ptah

These guys are always very thorough, and take the time to explain what they are doing and also what they are unable to do. The one time I had a complaint (in 3 years) they came back out the next day to resolve. Very pleased with their effort and confident that the service they provide actually makes a difference.

Dorothy Lesko

I had a callback because of ant hills in my lawn. Jacob Spencer came out and treated the lawn and explained how the application was going to fix the problem. He was very thorough and informative.

Rakesh Prasad

Couple of days ago, we noticed a large football size beehive on a tree close to the entrance of our house. I called Insight Pest control and they sent a technician the next day and took care of it. Now the beehive is down and bees are gone. Job well done with perfection!!

John Helm

great support

Vickie Lai

Great customer service and the product works!! No more ants!

Grace Lingley

Chris is still a good tech each time he has been to my home. He treats the home safely and effectively every time. He has a very great attitude and takes care of any issues I may have. I'm very happy with the service and techntions.

Victor Hernandez

They do a great job in and outside the house. The technician are very professional and friendly.

Lee Buenaventura

Great company and Frank Bruner is an excellent technician. Prompt, thorough, patiently explains all aspects of inspection and suggest steps to take to remain pest-free. Fine service in every respect..

Rk Samba

Very knowledgeable professional crew. They know what they are doing and try their best to help the customer. I changed from a l well known company to Insight and it proved to be a good decision.

sarah canning

DON’T DO IT!! What a hoax!!! They come to your house and solicit business with falsifying information. Then they come out and charge more and more! Then when you find out and want to cancel them, they charge a $170 cancellation!!! And then to top it off, their customer service will hang up on you and interrupt you while you are speaking with them!! I cannot say this enough, Don’t hire them! You will regret it!

Paul Martin

My technician Rick McDonnel is definitely an asset to the company. He is very polite and knowledgeable. He explains everything he is performing so you understand the process of the different applications. It's a pleasure to see and have him perform the treatments thank you ; Paul Martin

Tayseer Amin

George Ortiz second visit was today January 3rd he is very polite, professional, always answers my questions. I am very satisfied with his services. Definitely I will recommend insight pest solutions to family and friends.

Das S

I have been with Insight Pest for past few years now and am happy with their service. Recently I was having problem with a big hornet nest right next to front door and Rich did a wonderful job getting that out.

Rebecca Allen Mixter

DO NOT DO THIS SERVICE!!!!!!!!!!!! They do not deliver what they say. They do NOT get rid of mice! They do NOT get rid of termites or wood ants-- in fact, they won't even tell you what an obvious infestation is!!! They promise to send an expert, that never comes A full summer later, there are JUST as many spiders, ticks, stink bugs, drain flies and mice feces as ever!!!! The worst part is YOU CAN"T CANCEL!!!!!!! They have your credit card number and though I've sent servicemen away with orders to stop my subscription, I STILL GET CHARGED!!!!!!!! I've written the company over & over & over, but they still keep charging me-- and there's NO LESS BUGS!!!!! This is a racket you can't get out of!!!!!

Yoel Eller

I've been using insight pest solutions now for about over a year past my original contract and they have always been incredible. They come in a timely manner and take care of all the problems you may be experiencing or even preventative care. To day, fortunately, CJ came by and took care of a meal moth problem I've been experiencing. He explained to me thoughtfully where they originate from and what the best course of action would be. He 1 by 1 inspected for any larva, cleaned up the area and from live meal months and helpped me secure the problem. The team was also happy to come earlier tha expected! Thank you all and to CJ for a great job today

Justine Snyder

This company is always thorough, brushing all light fixtures and building corners. The give advance notice, explain what they will be doing and are professional and polite

Linda Hunter

Daniel was great! He informed us that there was a place in our garage that had a lot of ants and to keep an eye out for that spot. It was good to know where the problem areas were! We haven seen any ants since! He was very nice and informative! We are happy we went with this company!