Reviews of Termite Company MD - Waldorf Pest Control (Pest Control)

Jessica

I didn't have a positive experience with this company, though, I hesitate to totally blame them for the experience. They were responsible for inspecting my new house for termites before our move and missed signs of termite damage. When I called, a representative tried to blame the "sneaky" behavior of termites for why the first inspector missed the damage and offered to have another inspector come out. He came out, found the damage and said the first guy likely had missed out due to "our house being so large." Ok. So I called company back, same lady, and again kind of got more excuses about the "sneaky" behavior of termites and the passage of time (it had been a month or so). But even still, she offered to give a discount on a termite treatment. I didn't go with the treatment. But it was offered...albeit still for charge. Would I recommend them to a friend? No. But it was a learning experience. I learned to: Always get second opinions. Keep records. And do your homework on every company you do business with. My 1 star rating has less to do with the fact that termite damage was found after the fact and more to do with how the office handled my discovery. Advice for the company: Put your customers first and you will never go wrong. Listen. Be humble. Apologize when mistakes are made even if it makes you look bad. It looks worse when you do the opposite. Put your company first, worry too much about always appearing "right" and you will lose customers. I hope this helps someone else.

Joseph Cariola

I love this company. Incredibly thorough work, awesome staff, and they give you an exact time on when they will be there. No waiting for the inspector like the cable guy! They're also priced very competitively. You may find a cheaper place, but the work won't be as good. Highly recommend this for anyone.

Zach Gallegos

They were absolutely amazing. Starting from the great customer service when I called to set up an appointment. She was very friendly and got me an appointment within the week for less than $1000. Every other company in the area wanted to charge over $1000 and they needed 2 weeks notice for a treatment. Then the service itself. My appointment was at 3:30 pm and he arrived at 3 pm. I was 30 minutes away from my house when he called me to let me know and he said he would start on the outside until I got there to let him inside. When I got there, once again he was completely friendly and professional. He even told me that he lived in that area and knew a lot of people in the neighborhood where I just bought my house. I highly recommend The Termite Company.

Leslie Atkinson

This company did a termite inspection on my house when I first bought it. They clear my house saying there was no termite damage. Later on I found out there was termite damage that they missed. I don't understand how a termite company misses termite damage.