Reviews of Terminix (Pest Control)

C Fichtel

Even though my contract is for $80 a month, they just randomly charge my credit card random amounts like $24.91 for no reason, when I haven't added any new services. I called the 1-800 number, but never got an answer after being on hold for over 19 minutes. I will NOT be renewing my contract, and I would NOT recommend them to anyone. Someone in the company needs to refund the unauthorized charge they made to my account ASAP.

Fredrick palmer

I left several messages and made attempts to schedule an appt. Days later they called and acted upset that I decided to go with a more responsive company

Emmett Broxson

Great friendly service. Representatives have been very good

Jaclyn T

Technician never showed up to scheduled appointment. Never called to let me know. I spent hours on the phone over the course of 3 calls to customer service and twice got disconnected with no call back. Finally got some answers and was told they should not have scheduled a same day appointment, the manager said my location is too far away and they reccomend I use a different company.

Luella Eastman

Very thorough Sont like the fact they don't call you back when they say they will

Ralph Casados

Very professional and friendly.

Rex Miller

Terminex says they will return within 30 days if a pest problem still is not taken care of. I've been trying to get someone local to speak to about this for an hour and all 3 numbers I was given direct me to a recording in Memphis, TN. Save the grief and deal with someone local. We are canceling our contract with Terminex.

nikkie doodle

Kevin in the sikeston department is wonderful

Danielle Ochoa

Great experience

Mary Woods

Thank you, Terminix and a huge shoutout for Chris!

Logan Radcliff

It was SO easy to schedule an appointment, but nearly impossible to cancel. My call was answered within seconds to schedule, yet I waited on hold for an entire hour to cancel, and even after I cancelled my appointment, I got a call the next day saying the worker was AT MY ADDRESS for my "scheduled" service! Absolutely ridiculous. Unfortunate.

Jdee Jones

Matt and Thomas were very professional and efficient. They did a great job and were very friendly.

Bruce Malott

Likely one of the worst customer service organizations ever! They work to please their schedule not yours. Do yourself a favor and hire someone else.

Denise Schuler

Polite and good service.

Britany Bowen

Very friendly staff and were out to give an estimate the next day when had termites. After initial diagnosis, out within the week to begin treatment. We also have biomonthly ant treatment and very kind and courteous staff on the phone and technicians. Explained what he will be doing and notified me if there were any changes or signs of new activity. Having them come is so worth the money!

Lauren Mealy

Our service technician, Mark, is amazing! He is polite, professional and very responsive. He services the exterior of our home on a regular basis. In the event that I need an additional service call, he arrives in a timely fashion to resolve the problem.

Manpreet Singh

Great service

Rebekah Kirsanov

So, my nightmare started about six months ago when the neighbors from hell moved in and brought hundreds of new blood sucking tenants with them. Enter Terminix. They tell us they don't chase bed bugs out, they kill them all dead in the first go. That information doesn't jive with what I know, but ok, you're the expert not me. They also tell me there is no sign of bugs in my apartment yet, something I already knew. So I go through the hell of getting the apartment ready and then return home to what I believe to be a bug free home. A week later I'm waking up with bugs on my freaking pillow. I went nuclear, but of course my landlord didn't believe me and the pest guys says he can't tell what my dead bug once was and there's still no signs of bugs in my apartment. Fast forward to present day, it's now two days since Terminix's second visit. They found my bed infested despite my feeble attempt with diatomatious dust. They sprayed the upstairs apartment, chased them into mine and I spent SIX F'ING MONTHS IN F'ING HELL!!!!!!! I've pretty much lost what hold I once had on sanity and yes, Terminix is A HUGE part of the reason. They should all be drawn and quartered.

Fractured Raptor

Professional and friendly.

Steve Ibrahim

Keith was on time, as he usually is! He is always very thorough when doing his inspection, which I love! He asks me questions about what I have been noticing to know what he should look for. He is always professional and tells me to call him if I ever need anything at all!

Sharon Olson

We have been with Terminix since 2001. We have been extremely pleased with their customer service. Mark is our technician and he is awesome!!! So professional. Always goes the extra mile! :)

Jan Unger

The service is well priced, very effective and done in a timely manner.

Darren Vican

The primary reason we continue to use Terminix is the service that we receive from Richard. He is so professional and communicates in advance that he will be coming later in the week. He then communicates when he is on his way to the house. Whenever I have contacted him about a specific concern prior to his visit, he has replied immediately and take care of the issue and then follows up to let me know what he did to address it.Great people like Richard are why we use your service!

John Atwood

First you are unable to contact your local store. You go to a call center and then to sales only, because that is all that matters. HOWEVER IM ALARM TO FINE A GUY WALKING AROUND MY HOUSE WITH A TERMINIX TRUCK AND SHIRT,THEN RUN OFF WHEN I WENT TO CONFRONT HIM. BEWARE POSSIBLE THEFT?

Nancy Marcotte

Terminex has disappointed us numerous times, not showing up for appointments and not helping us with emergency problems such as a yellow jacket invasion causing stings to our dog and our kids. I would not recommend their service to anyone.

Tim Reyburn

Have had them for years now. No more termites!

Linda Wagner

I have been very satisfied with my services from Terminix.IWe live near the Water,so in the Summer,we have a lot of different insects to annoy us.we have always had a big problem with Aunts.Ever since we have had Termini treat our insect problem,we have not seen any sign of Aunts! Thank you Termini for eliminated these petty little pest from our property!

Julian

Had Terminix come out to quote mouse extermination service at my home. Without even inspecting the interior or exterior of the house, they quoted $11,000 to fix the problem, including $9,000 for new insulation (A drastic option that is rarely needed in any home that notices a mice problem early) and $2,000 to seal any entrances into the house. Sealing the entry points myself with the help of an exterior inspection from another company cost all of $20. Traps from walmart and some peanut butter were another $20. Got rid of the mice in 2 weeks. The prices Terminix quotes are simply outrageous and they will try and scam you for every dime.

Phil Rogers

The tech even showed up after a 2 inch rain storm

Donds Geraci

I have had to change the date of service many times because my husband has been suffering some medical issues. Barrett wa considerate and polite. Love this technician

Katherine Collins

The individual who set up the service call was helpful and pleasant. She scheduled an appointment for me and confirmed it. However, the local Augusta office left a message for me on the day of service during a time I had explicitly stated I was not available to "confirm" that I still wanted service (there was no reason to believe that I wouldn't...) and then never showed up. I called within the window that the service was supposed to be delivered and during the time I stated i could be available confirming that I still needed service and left a message for the scheduler in Augusta and also called the corporate office and I never received a call back from either and no one ever followed up.

Nancy Hewitt-Crosby

Very nice

Jasmine Coleman

Great price and Service!

Angel Lofton

Very professional and done in a timely manner. Answers all questions and concerns.

Kashif K

Made a appointment for a assessment of the house. Waited all day for terminex to come and no good. They didn't even call to reschedule so far a bad experience.

ryan mcgowan

Andrew was great. Very courteous and answered all my questions

Cris Martin

The Terminix tech was WONDERFUL!! Very polite and knowledgeable. He answered every question and I felt 100% better that my home was being protected.

Mandy Hackler

This company is absolutely useless . I called them on Monday and set up an appointment for them to come out on Wednesday and no one ever showed in the timeframe they gave us. I called to complain and they told me that their employee was running really late and it would probably be another couple hours. The supervisor, Alvin, called two hours after the timeframe to apologize, although we would’ve preferred to have given us a heads up ahead of time that they would be so late. I told him it was too late in the evening and we rescheduled for Saturday. He wanted to apologize and assured that he would be there himself on Saturday. Saturday came and went and he never showed. I submitted a complaint on their website and someone reached out to me to say that the branch manager would call me within 24 hours. It is now been 30 hours and no word. They clearly do not want our business so we will be going with their competitor.

N Rob

Excellent service! Larry Rockstroh has been my Technician for years and apparently knows what he does well! Yeah, Larry!

wayne krauss

I had an excellent representative from Terminix, Amy, provide the service this time. She took the time to listen, gave recommendations, was courteous, and was enormously helpful. About the best pesticide visit I have had yet. I will use her recommendations to help mitigate any further pest problems. Thank you. Wayne K

Shari Wilson

I have had to reschedule 3 appointments because no one ever showed up. I also did not receive a call saying that my appointment needed to be rescheduled. I just found out about it my canceled appointment after calling the customer service line, 10 minutes before the timeline that they were supposed to be at my home. I was going to give them 0 stars, but it wouldn't let me post my review. TERRIBLE SERVICE!!!!

Gretchen Frye

Called Wednesday morning when a hornet nest broke through a drywall ceiling. Terminix couldn't come until Thursday 1-5pm, so I duct tape up the hole and hope it holds. Thursday 5pm, no show, no call. I call *them*, and they say they over-scheduled and had moved the appt to the following Tuesday. This is unacceptable because THERE ARE HORNETS IN MY HOUSE, so they say they should be able to get someone out Friday or Saturday, and a service branch mgr will call by 6pm to say what time. No one calls. So the next day, I call a small local firm, they come out the same day. No luck so far trying to cancel the Tuesday Terminix appt, I wonder whether they will try to charge for service not delivered :-(

Gwen Barney

Most of it is based on the great technician I've had to service my current and previous home dating back over 20 years. David is punctual, professional, immediate and personable. What's not to like?

Bob Walker

Your technician does an outstanding job explaining what chemical he is using and what it is for. He tells you what pests it controls or prevents and for how long. He answers any questions in a most professional manner and is always courteous and friendly. Newton is a great asset to Terminex.

Patty V

Our Terminix tech is always on-time, friendly and quick but though, he gets the job time with minimal inconvenience to our day.

Tina Volpicelli

As far as our Terminex technician, Peter D. he has been great. Very professional, timely and patient with questions - 5 stars! As far as the rest of the Terminex automated system it has issues - 3 stars. Which is how I wound up at 4 stars. Beware that the appt email you receive could have one date and terminex could be coming on a different date. If the appt. is switched after the reminder email is sent there is no update email to notify you of the change plus why not text instead???? with both reminder and updated appt. changes. As with any company improvements could be made to the teminex automated system.

Trudy Hicks

We have had the same technician for the past couple of years.. He is always on time, very polite, and quickly goes about his job.. Hope he will be coming back for future inspections.. Very pleased.

william zerfas

My Service tech Nate is friendly, knowledgeable and does a great job with excellent communication.

hester freeman

They really know job clean n polite on time Thank u

Linsey McFarlin

I called Terminix for a quote and when someone contacted me to discuss the matter you could tell that she was reading off of a script. After she was finished reading her script she asked if I would like to schedule. I explained that I need to speak with my husband before I make a decision and that I was calling around to get quotes. She caught an attitude and said "Oh so you just don't want to schedule or it's just too much money?" I explained that I am married and I speak with my husband regarding financial decisions no matter the amount. She was extremely rude and hung up. The quote I received was actually on the lower end but this correspondence alone was enough for me to pay another company more and to have no interest in hiring Terminix.

Susanna Gilbert

No person or company is 100% perfect on planet Earth.

Randy Whitten

Provided a 10 out of 10 rating.

Andrew Hanna

Their customer service is amazing and the way they handle your unique situation no matter what it may be is not even expensive compared to what others charge.

John Gonzales

They were great up untill they started charging g for services they did not perform. We called them only to end up on perpetual hold. When they did answer they agreed they made a mistake. Even the tech admits he never seviced our home in january. They stopped showing up and when I questioned it they informed me that our account was suspended and we were sent to collections without ever talking to us. So as a result I will contact the collections agency pay it off. I will several all further business with Terminix. I will hire another company to take over pest control. It is a shame though. I had a horrible experience after all these years with Terminix. Please do your research and do not use them.

K Smith

Always prompt, courteous, and helpful. Our technician always answers any questions we may have. Rescheduling is never a problem. We have use this serivce since the beginnning of 2017 and are satisfied with this company!

Frances Garcia

Friendly technician. Very thorough. Targeted specific problem areas.

Mike Torrez

Jesus Diaz always does a great job. He is very professional and always works around our schedule. No problems at all with Terminix.

Jane Goodwin

I have been a Terminix customer for over 10 years. They have always been responsive. Their techs have been polite and helpful. The guy who does my quarterly service always calls me the night before to make sure the appointment time is convenient. This is in addition to the call from their computer. I just called (say 5 minutes ago) to request a special visit. The representative could not have been more friendly and scheduled my appointment for tomorrow. Whenever I need a special service, the tech calls at least twice after the service to make sure the problem was resolved.

Katie Martinez

I am so upset with terminix and their lies! I was told 90$ to start and 45$ every 3 months. SO I went with them because they were cheaper! Well now they want to charge me over 70$ per 3 months and when I told them that was not the deal they tell me that they need everything in writing. Well how do you get something in writing from a call center? So do not believe their cheap rated because they will just screw you in the end!!

Lorraine Bilotti

Terminex Chuck was very professional. He took the time to listen to my concerns and addressed all of them. I highly recommend Terminex. Folow-up Terminex is not good at coming out with follow-up they also schedule appointment sand then cancel them without letting the customer know. Sorry to say but Terminex is not the company they portray themselves to be....go elsewhere if you can

Brenda Hamlett

Terminix has provided us with excellent service. The personal has been professional, informative, considerate, and efficient in handling our pest control.

Dan Gibbons

I specified Terminix for the termite inspection and treatment for a house I purchased recently. I've had previous experience with Terminix in Hawaii and recommend them to any home owner

Mike Abeyta

Worst experience I have ever had with any company . Repeatedly billed for service I never received . I called termnix over and over and was always told it will be taken care of and that somebody from the Albuquerque store will call me in 24-48 hours, no one ever called and I'm still being billed $94.00 and no one ever came out to spray my house. DO NOT USE TERMINIX. They will rip you off. I have filled a complaint with the BBB. TERMINIX is

Ernest Carson

Chuck has been servicing our property. He is very kind and does a very thorough job of spraying etc. I am extremely satisfied with the product that he uses to spray because it is very effective with killing bugs, roaches, and spiders. We very seldom see any pests inside but if we do, they're almost dead. Very, very happy with our Terminix service.

john A

Horrible CUSTOMER SERVICE. We were stood up twice!!!!!. Do not trust that they will make their appointment.

Shunta Walters

Zack is always courteous and does a great job for us.

Dee Dee Dotson

Two Terminix associates recently came to my house for inspection and service. Both were extremely knowledgeable, friendly, and helpful. I appreciate the great attitudes and exceptional work ethic. Keep up the good work!

Kathleen O'Leary

Our pesky bug problem is no more! Thank you for the prompt, friendly, and professional service.

Myra Byrd

Terminex came to our rescue after seeing a add on dish network. I called set up appointment and the technician came very quickly. We were glad we didn't have to wait for weeks. He explained the process told us what to do till he came back. He was guick and very professional. We recommend Terminex to anyone wanting to end a pest invasion like we had. No smell no mess just complete confidence they will keep the pest at bay. What are you waiting for let the professionals handle the job.

Judy J

Our Service technician, Brian, was wonderful. He addressed a current and annoying issue we had in the house with moths. He identified possible causes, and provided a solution, and the issue seems to be completely resolved!

Doug Lovejoy Sr

Satisfied customer over 30 years, both in NJ and MD.

Joshua Yoo

Bad customer service and worse “treatment.” One day after the treatment, our beg bug problem persisted and we called MANY times and each time there was absolutely no response. A technician came to see our house again, and after a VERY brief inspection he declared that there was “NO SIGN OF BEDBUGS IN OUR HOUSE!” Then, why did we keep on being bitten DAILY? Customer service was, in a phrase, was TERRIBLE, HORRIBLE, NO-GOOD and VERY BAD. We called and we were never able to make an appointment at our desired time. Every single time we made an appointment, they did NOT show up and did not even give us a heads-up notice. The absolute least they can do is to call/email/notify us that they were going to be late or couldn’t show up! A lot of times we called them, their so-called “customer service” just hung up on us, giving us frustration and a lot of unnecessary stress. We talked to the manager and the supervisor MULTIPLE times, and did they listen? NO! All I want to say is to give them a lot of hate and look at Google Maps or Yelp or something (their website has thousands of “five-star reviews”) because they are DEFINITELY NOT RELIABLE. Many times Terminix told us to wait for a call, but it never came! It delayed ALL of our appointments. For example, we were expecting a call on Monday, but nothing came! So we arranged for an appointment on Tuesday at 10 AM - 12 PM. Guess what? They NEVER CAME! We also requested for bed bug control for that appointment, but they were sending pest control, which we didn’t need. So we delayed it to 12 PM - 2 PM. They STILL NEVER CAME! We had to call customer service and they just hung up, so we had to call the manager! After an hour-worth amount of debate, we finally somehow managed to cancel the contract and get a refund, but we’re STILL not sure if it even worked properly. If there was the option of giving a negative amount of stars and multiple reviews, I would DEFINITELY do so. So don’t trust Terminix, and do yourself a favor and don’t waste thousands of dollars.

Ajia Holt

I really like that I get the same rep, Mark Taylor, who is very efficient and accommodating to my needs. He always asks me if he can do anything extra for me while he is here and has a great smile on his face. Glad he is my representative. Thanks so much.

Emily Johnson

We bought our house a little over 2 months ago and when I started noticing damage to our hardwood floors, I immediately got concerned and called Terminix to come out and give me their expert opinion. Their inspector, Peter Warren, showed up and I showed him the spot I was concerned about. My dog started barking, so I turned my back for all of 30 seconds and when I came back to him, he had a "termite" the length of a bobby pin on his flash light. He said we "definitely" had termites and proceeded to do an inspection under the crawl space and around the house. He could not produce another termite, but claimed we had signs of an infestation and there was probably two colonies. He then walked around our property and told us we had black widows (this actually cost us money because my daughter had a weird bite and under the impression that we had black widows, rushed her to urgent care where they prescribed her very expensive antibiotics just to be safe). He gave us a quote for termite and pest which came to just under 1700. I wanted to shop around, so I booked another inspection with a local company which had great reviews on Home Adviser. My husband in the mean time, did give Mr. Warren his credit card number, since Mr Warren was calling us several times insisting we book them immediately and we had Terminix booked to come out today. After not showing and me having to call them to find out they weren't coming at all, I told them to cancel it, we would just go with the other company. The gentleman came out, I showed him the same spots and he goes "Oh, you know what that is? They nailed down your floors and used putty to cover the nails and the putty is just coming out." My jaw dropped to the floor and he goes "don't tell me that guy tried telling you this was termites." He did a very thorough inspection, told me all of his credentials, which included his training and his current position of pest control at UofM. He assured me there were NO termites, NO black widows and the only sign that he found of termites was an infestation that was at least 10 or 20 years old. The service manager called me and I explained that her inspector lied about termites and that we would not be doing business with them. She assured me that she would take it up with Mr. Warren. He then calls me and leaves a messages threatening that I "better not be making the impression that he was lying" and telling me I had better get a 3rd opinion. My 3rd opinion was booked earlier today and they even said at most it may be beetles and it doesn't sound like termites, but they would come out next week. I then called corporate. The rep, Carolyn, was just ask shocked as I was. She told me "if he found one, he could have found more" and was laughing at how absurd the whole situation was. I understand that this is hopefully not a reflection on the entire company, but we almost spent $1700 dollars on a nonexistent problem because someone just needed to make a commission.

Maggie Chen

We purchased our property last year and it came with a Terminix pest control service (and evidence of a mice infestation as well), which we opted to continue based on the previous owner's good opinion. So far Terminix seems to be fine for coming out to apply poison and set traps. However, one of the reps suggested that we consider the Wildlife & Pest Exclusion and Control service. The salesman/inspector came out and looked over the house, although he did not enter the attic. He then proceeded to sell me on this terrific exclusion service, where they would "examine your home thoroughly, finding every vulnerability and entry point from roof to crawlspace..... create a detailed plan to secure it.... our specially trained team will execute the plan, patching, sealing, and securing your exterior from foundation to chimney, including roof areas that are difficult to reach." I wanted the product, and paid up front for it. (Unfortunately, I didn't get that product.) My mistake. They sent a guy out the following week to install autovents in the crawl space, for an extra charge. Although he was two hours late, that service was acceptable. The following week, he was to come and do the rest of the exclusion service, i.e. roof and all. He came with an assistant and a ladder, but they didn't get on the roof because they said it was too steep. Later, when we had cold air swooshing down the chimney, we called a chimney company, and they did some sealing and caulking for us. We inquired about the gaps at the bottoms of the garage door seals. The Terminix tech told us we had enough poison to cover the property for 5 years, so it was not necessary. He did straighten the cover on one of the crawl space doors outside, and put a 2" by 2" block of wood to block a small tunnel. About a week later we saw that an animal had dug around the other side of the piece of wood. The other work that this tech did was to spray an ugly orange foam in some gaps around various holes and doorways. He used half a can of spray foam and the entire visit took them about 35 minutes. This is the sum total of work that has been done on this contract. We were disappointed. Later, when we discovered 3 more tunnels under the wraparound deck, and saw a number of small groundhogs at the edge of the woods, we did some research. Apparently we had a groundhog invasion. When I called the Supervisor, Tom Criscuoli, he told me "Ma'am, we're not going to come out and remove an animal from your yard". That was not my expectation. I called the Service Manager and requested service. She was able to schedule the same tech that had come out before, Brad R, and said he would bring a one-way trap, but the soonest he could come was a week later. She said they had recently been trained to deal with groundhogs. This indicated to me that the company was not really experienced in dealing with groundhogs. We researched groundhogs and discovered that they can do a great deal of damage to foundations and geothermal HVAC systems, which we have. This was alarming. We realized that this Terminix branch did not have the intention or even the capability of taking our problem seriously. This was consistent with the management's evasiveness when I first mentioned that I had expected something much more comprehensive for a Wildlife Exclusion Service. Very disappointing. I do not recommend this company.

John Koorey

Service always on appointment and is very accommodating when special request come up.

James Syme

Communication is excellent, service is outstanding whenever we have an issue

Mark Harris

Good, timely service

Tiffany Johnson

They keep my home pest free and come whenever I need them! Love Terminix, worth every penny!

Barb Bicknell

I recently switched from Modern Pest to Terminix and am so much happier with Terminix. They came into every room and showed me where carpenter ants were starting to chew on our post & beam house. They went into the crawl space and basement and walked slowly around the outside of the house. While doing this, they sealed a few small holes to prevent bugs and critters from entering the house. They were on time, thorough, and completely professional. They did far more than my former company who hadn't even seen the carpenter ants! I am so pleased I switched.

Evelyn Golabowski

When I think of pests, I call Terminix. Their agents are well informed, reliable and will eradicate any pest that invade your home. Terminix is always on your side, but remember, you need to do your part in this equation-CLEANLINESS.

Carrie Woods

Technician went way beyond the call of duty. While doing a treatment at our vacation home he discovered a water leak in our plumbing. He called me immediately and stood by while a plumber was contacted and alerted him as to what the problem was. Had he not detected the problem and called, our entire finished basement would have been ruined. Thank You Dave of Terminix!!

Christopher Bond

I like the fact that your talented and thoughtful employees call me and let me know that they are coming and how they made out with their important work.

Erika Hohenberger

When our house first had a mouse infestation, Terminix came out, handed my mom some traps and a bill for 100 dollars. She refuses to call an exterminator now that the problem is way worse because she's afraid the same thing will happen. Thank a lot, Terminix!

Mike Ruth

They did a great job. Controlled the ants so far and the technician was very informative and friendly.

Belinda Connor

We have always bee pleased with Terminix's performance and responsiveness. Our technician, Nathan, and our termite inspector, Sherri, are outstanding, knowledgeable, and very courteous. We have been with Terminix for almost 15 years and partly that is due to technicians as these two!

Jennifer Thorpe

My Terminix person is very knowledgable of what's the best product to use for my problem areas. Inside and out side services. I saw a big difference within 2 visits to my home...

Eugene Giddens

Excellent service and great follow up on any issues

Vaughn Pourchot

The pro that sprayed our property was very informative and went above and beyond what I was expecting. He inspected our entire outer perimeter for holes or cavities that insects and rodents would go through and sealed them all up for us. Great organization. Glad we found them.

George Gracie

Did a very good job and was very pleasant to deal with.

Michael M

Always on time and no insect issues since hiring terminix.

Me Mine

Everyone is so awesome!

William Goforth

Honest, straight forward and at a competitive price. Bill Goforth

Mike Sabo

They were very responsive and worked hard to solve a problem when we had a major ant problem that was very upsetting to me. Bryan is so easy to work with and treats customers with respect. He is knowledgeable and works hard to make things right.

Linda wagner

Terminix is awesome.We have been using them for many Years now.We have always had a huge Aunt problem,living close to Water.Terminix remedy the Aunt problem.They are always prompt and text me to let me know when they will arrive.Polite,friendly service.I highly recommend them!

Patricia Casey

I have had Terminex come only three times. Only after rescheduling several times. O had no call no show twice and would recommend this particular office in Hanover and Glen Bernie to worst ememy or my dog for fleas. BBB is getting a call.not good reference to anyone!

Jonathan Bausman

Signed up for a service plan. Scheduled our first visit and they no showed but still charged my credit card. Fine, you get a chance to make it right. Called and was told that service manager would call me back. Never got a call so I called back again to the contact center (not the Augusta office directly) and was told that the service technician would be visiting that afternoon. My wife cancelled her plans with our kids to wait, and no one showed up. Never got a call from the manager and the technician no showed. At this point I am just cancelling my service. Sort of disappointed as I was looking forward to this service. I'll have to contact a different company at this point.

Steven Pedri

Technician did an awesome job. Explained every step and advised me what I could expect from the 1st treatment. I already told my neighbors how happy I am with the service.

Debbie Bosley

The staff is very respectful, pleasant, and upbeat. Very willing to please! Besides the fact that I haven't had anymore issues with bugs in the house since the 2nd visit (took a little bit to get it under control) EVERY associate I have had in my home has been A+.

Eric Aligo

Cost is low and service is good.

eliza john

We have been long time Terminix customers for our home and our rental properties. We depend on our competent service technician to take care of our needs and have never been disappointed. He is always here when promised, keeps us updated on what he is doing and always checks to ask if we need any other services while he is at our home. We especially like that Terminix always sends the same service technician to us and we trust him in our home. When we contact customer service for additional services, outside our regular visits, Terminix sends our technician out promptly. We could not be more pleased with our relationship with Terminix.

Matthew Mason

After waiting and waiting for an appointment, the day finally came for Terminix to take care of my pest problem. I received a voicemail from the tech a few hours before my appointment (which was scheduled for sometime between 5 to 6 pm) by the tech (named Matt) who told me he could only do 3:15. When I called back and asked why? I was told he already had plans for his evening and my pests weren't on the agenda. After a brief combative conversation with him. I "almost" felt bad for him after he came forward with his burnt out work schedule and the dispatcher not knowing his schedule.. Almost that is, he had a attitude and a chip on his shoulder which I believe carries all the way up to the management over there. Terminix never called to reschedule. I figured they blew me off and started looking for other options but I didn't want to start the process all over again, so I called one more time and was told once again that the Manager himself would take care of my pest problem. So here I am now four days later still waiting on followup from Terminix.

Elouise Ernest

No longer young, we become more and more dependent on those who help us take care of our property and appreciate Terminix reliable check on our property as outlined in our contract with them.. As a result we have had no problems for several decades and we have been especially satisfied and impressed by their prompt response to calls re: occasional invaders like carpenter bees and tent caterpillars.

Frances I Williams

The technician arrived within the two hour window set for a regular maintenance appointment. He was courteous and professional and did a great job of spraying around the house, getting around the edge of the deck too.

Nathan Edwards

I called because of a pest problem in my house and they said they would be out same day. Nobody ever showed up at my house and when I called them the lady said that there was nothing that I could do and that I would have to wait 4 days to get a technician back to my house. Sounds like they do not have great internal communication. I am going to look for a pest control service that can keep their appointments.

Andrew Kelly

Double charged for service and no call no show for inspections

Janet Kellum

Our agent is always on time, he answers all our questions. He is very knowledgeable. This service is wonderful! I recommend Terminix.

L-Doc B

I have been with Terminix for a year or so. The guy comes out and do a half job and expect to get paid for a full amount of service. I called Terminix as they expect me to pay 125. For service that didn't happen. I continued to explain to them that I didn't sign for any service that day. They told me it didn't matter and that I owe them 125. And if I didn't pay it will go into collection. I told her to cancel my contract. This is a rip off as they don't do the service and think they should get paid.

Augusta Law

They have taken my money and not showed up to finish the job!!!

Deidre Witherell

My rental house has been treated by Terminix for the past 8 years. Recently, my tenant had some concerns about toxicity of treatments to wildlife. Our technician, Jason, did a wonderful job of explaining options and of taking care of our very worried tenant.

Elena Andrada

Unprofessional. Had an appointment scheduled and technician did not show up at time listed, waited over an hour for them to show and they never did. Had to call and cancel services and even then was transferred twice and spent more than 10 minutes on the phone.

Amber Owens

Ben Hoggart is awesome!! He is so kind and informative. He always does a thorough job. He’s the best associate I’ve had the pleasure of meeting.

Jennifer Walker

Truly, this is the most unorganized Terminix I have ever used. Had great service in other states, but I must warn anyone against using the Albuquerque office. They overcharged me over 1,000.00 and literally it took hours on hold with their company to get this taken care of.

john lambert

We paid for 3 quarters of service. Very simple they did not eliminate our pest problem. One of their "Techs" had an attitude every time he came out and just kind of wondered around spraying here and there. The other tech was very nice and professional but after he left the pests ants/centipedes were back the very next day. When we canceled service it took 3 days and multiple phone calls to reach the manager to obtain a refund.

Gus Arp

When I finally got my tech and get his contact information its easy to schedule service with Jesus, but I trying to get in contact with manager is nearly impossible.

Lee Bloomfield

Fast friendly service with a smile. Thanks Roy Ward

Jessica Ryder

Easy to schedule, friendly service and helps keep the bugs out!

Gina Aragon

So far I am very happy with Terminix.

Millie Sanchez

Awesome!!!!

Kathy Krzynski

I don't know if their service is any good yet and if they will solve my rodent problem because the technician performing the work has not come yet, but the one star rating is due to the problems I've had with the estimator and the contract. She did her inspection, and then talked in circles until I was so confused. I reluctantly agreed to pay roughly $650.00 and wrote her a check. The next day she emailed me a copy of the contact I signed (she could not provide me a hard copy when she was here AND she never showed me the screen where it showed the amount) and the amount was about $200 less than what I wrote the check for. When I called her to ask about this discrepancy, she said she made an error and would hold onto my check until she could come back and give it to me in exchange for another check for the correct amount (mid $400 amount). She assured me she only turns checks in once a week so it would not get cashed. I kept calling her and she was full of excuses as to why she was not coming to exchange checks. I found out today that they put the check through as a debit and by the time I realized it (the next day) it had cleared my bank. I will fight with them until I get the approximately $200 overcharged amount back. Problem is, the phone number for their Albuquerque office routes me to the Philippines. I should have read the other reviews on them before I signed a contract.

Zack Memmott

Honestly, they all do the same thing. The difference is with Terminix your paying for a name. Go with any local company and get better service, save money.

Erica Hoeffner

I am writing this after leaving work early to be home for a tech to show up and deal with ants in my home that I'm still waiting on. It is extremely rude to waste my time after I scheduled an appointment. I've been waiting several days for my appointment while dealing with an ant problem on my own the best I can. We are considering canceling our service as we receive no notice when they are expected to provide quarterly service and I'm not sure if they spray outside per our contract or not. I have not seen a tech since the previous summer. It is difficult to get someone to come out and service inside the home.

Karen Doebling

If you have pests, I recommend Terminix. Great service. If the ants come back, I call and the technician comes back. I would give 5 stars but it's getting a little expensive.

William Lee

Terminix great service

BlackDragonWolf .

I love Terminix. The service has been great. They got rid of our pests and now we can focus on more important things.

Sara Martinez

I have been a property Manager for over a year now and I love Love Terminix Issac is an awesome tech and I highly recommend them.

Nanci George

Jesus Diaz ROCKS the TERMINEX WORLD. What a great, considerate and polite employee. I have very few bugs outside and none inside!!!

Rebecca DeMoss

My family had a really difficult year (crime, house move, roaches in a rental that was supposed to be a respite, more crime, frustrations, another move, etc), but oddly enough one of the golden lights that restored faith in humanity has been our dealings with Terminix of all things. These guys have been wonderful. They have bent over backwards for us. Been extremely helpful and compassionate. Yes, I am talking about the guys who kill bugs. But it's been so much more than that. Not only was it one singular realm in a complex and difficult time that was not a pain, but dealing with our Terminix associates was pleasant such that I felt like I was finally back amongst civilized society again. They were flexible and went above and beyond for excellent and comprehensive service. They were good to us and helpful in a dark time, you're damn right I'm staying loyal now that things are better.

J Vega

The tech showed up on time was very polite and very knowledgeable did an outstanding job I seen spiders roaches and ants dead everywhere thanks to them I am glad I changed extermination companies would recommend to use their service to everyone that tech is awesome would love to have him be my permanent tech

Vickie Hammon

No im not very unhappy with them this year

Gayle Perea

I no longer have to worry about invasion of the ants. Terminix took care of my problem and were very professional and explained in detail what was being done to prevent this.

Jacob Escarcida

The most horrible extermination place they leave you waiting for hours and then never show up they always try to avoid you and not go to your house don't ever trust them never call here you will be waiting for weeks

Michele Sequeira

easy to set up, easy to pay, easy to schedule and NO BUGS inside the house.

joe barton

Peter was fantastic and represented the company with professionalism and courteousness.

Erik Dibble

5 star service, on time and friendly. My technician explained what he was doing when I walked around with him. I only subtract a star because I feel it was a little pricey, but maybe I'm just a cheap skate. I went from lots of ants around my home to almost zero in just a day of service.

Alex Firkser

Terminix is a great company to do business with. The Tech that handles my account is Peter Duplessis and he is the best. He cares for my house like it was his own. I have such piece of mind knowing Peter is involved with my house.

Katie E

I called because of a pest problem in my house and they said they would be out same day. Nobody ever showed up at my house and when I called them the lady said that there was nothing that I could do and that I would have to wait 4 days to get a technician back to my house. Sounds like they do not have great internal communication. I am going to look for a pest control service that can keep their apppointments.

Luis Vallesteros

Amazed that I'm not alone with all these honest negative reviews. In my experience with these types of pest control companies, they frequently no-show a technician so I decided to give up almost two hours into my appointment window. However, I'm going to focus on their abysmal customer service. First time I called to cancel, the service rep hung up in the middle of my convo knowing I was just going to complain and cancel. The second time I call, the next service rep mentions, "If you were smart you'd know that it'd get dark around 8:30 so why did you even set an appointment during this window?" I just wasn't ready for yet another no-show and he had to get overly defensive and hostile - I was even considering to reschedule but I wouldn't dare do it with this type of toxicity. Who hires these people? Thanks for wasting my time, nonetheless!

Ykeisha Gray

Terminix is a great company to rid you of all your pest and rodent problems ! They come out in a timely manner and inspect inside and outside of your home! Everyone that makes up the team, from the person I talked to on the phone to set up my appointment , to the person that inspected my house was so professional and helpful! I would definitely recommend them to everyone ! Thanks Terminix!

Russ Josephs

Mr. Sawyer (AKA The Ant Man) knew his stuff and knew his bugs. The ants didn't stand a chance. He was determined to get rid of them for us and he did!

Ellen Berry

Terminex is the best exterminators. They dont leave poison lying around and are thorough and professional with all the services. Best company I've used over the years.

Dave Hatfield

I like knowing the exact window for when the service is scheduled, and my technician, Jeroyce Montford, always shows up right on time, completes the work right away, and is done before I know it. Best of all, we haven't had a bug problem at all since the service started.

Toni Robinson

The technicians were professional, on time , knowledgeable and clearly explained the treatment plan.

Briana Donoghue

Very informative and helpful. They arrived on time and they addressed every possible issue I had for them.

Jason Callis, Sr.

Exceptional pest control service, top-notch customer service, and a great value that's not too expensive. What more could I ask for? With Terminix, I don't just feel like a valued customer, I feel like more like a valued family member. Keep up the great work, Terminix!

Ray Frederick

A one stop complete service that is reasonably priced and with good communication from all the techs that preform the services.

Garnell Green

Jimmy Jackson came to my home and was very professional and personal. He inspected my home and outlined a pest control plan that addressed our pest concerns. He answered all our questions and made the entire process easy.

A G

ABSOLUTE WORST COMPANY I'VE EVER DEALT WITH!!!! I have never dealt with a more disrespectful group of people in my entire life. Doug and his superior Steve, who were members of management, spoke down to me and failed to return several of my calls and would not apologize or accept responsibility for what his staff did and said. DO NOT HIRE THEM, THEY ARE THE ABSOLUTE WORST COMPANY AND YOUR PROBLEMS WILL NOT BE TAKEN CARE OF ON A TIMELY MANNER IF AT ALL. THEIR OWN EMPLOYEES ADMIT THEY ARE SPREAD TOO THIN AND GET BOOKED TOO MANY JOBS TO CATCH UP WITH....

Melanie Wilkinson

My son found active termites in his home. Terminex Hattiesburg scheduled an appointment for the next day between 8-10. No one showed up, no one called. He called them, they said no tech was available and so they had cancelled the appointment then rescheduled for the next morning same tome of day, yet no one let my son know this. He couldn't be there for the new appt so I sat for 2 hours, No one showed up, No one called. I called them, they said the service manager would call me with estimated time of arrival. 20 more minutes, No phone call. I called back and they told me tech was running behind but was now on his way. 15 minutes later tech calls said he just left Hattiesburg (1 hour away). I told him to forget it and that this was the worst service I've seen. 2 minutes later the service manager calls and wants me to tell him what's going on, why did I cancel. So I told him all the above. He says I apologize, BUT things happen and they run late. I said that's why you call and let your customer know you are running late. He said, I apologize BUT... I told him there is no BUT in good customer service and I will be reporting them to everyone. In my experience, do not waste your time. Meanwhile termites are eating my house but terminex obviously does not care. PATHETIC

Steven Hill

Adeyemi did a thorough job treating the outside of my house for ant prevention.

Brandon Kasper

When I signed up for this service it was a different company. The account was sold to Terminix, I guess, and now I have a contract with them. It was going fine until they missed the inside of the house on a visit in May because they came out after I had reschedule the service appointment. I tried attempting to get them back out to do the inside on several occasions. Because the account is now passed due, they won't come out and do the inside. I refuse to pay for a service that isn't complete. I have been current on payments up until this point. I told them if they can come out and do the inside like they promised, I would pay my bill as I haven't missed a payment up until this point. I guess they are sending me to collections now, so you have the fortune of reading a poor review. I guess they are probably a good company, but I refuse to pay for a service that isn't complete. That's poor customer service.

Danielle Matthews

Fast service! Very friendly staff! My pests are gone! Fantastic!

Courtney Atkins

Service Technician Christopher Marcelin did an excellent job when he serviced our home on 10/04/2019. He knew what he was doing and since then, we have not seen any pest. Excellent work!

David Gans

This place is awful. Not only do they do an awful job diagnosing and treating your pest situation but a lot of times they don’t even have the right equipment and have to schedule another time to come back. Like, really? Be prepared. All the big corporate pest control places (Terminix, Orkin, Ehrlich) generally always provide terrible pest treatment and customer service. I finally canceled today after they no-showed for the 3rd time this week. I probably spent 4+ hours on the phone this past week and nothing ever got resolved and after 3 no-shows I had to cancel. Ive since scheduled with a local company and they are SO much better at every aspect. If you need pest control I recommend to 1) stay far away from Terminix and other big corporate pest companies and 2) find a local company with good reviews on Yelp. Hopefully this review will help save someone the headache I went through, no promotion they run will ever be worth their terrible, awful service!!!

Dave Crist

I would give them zero stars if it was an option. I was a pest control customer for years. This year, I decided to add their guaranteed mosquito service. This is when disagreements began. After having no indication that anybody had come by my house at all, I called national customer service to complain. They got me in touch with Ken, the local Service Master. Ken told me that the servicer had come to my house twice already but since I was still getting mauled by mosquitos I worked with him, who was admittedly polite and accommodating as a service manager, to have the servicer come out again, the soonest day being 5 days later. Ok. Whatever. Well, a week after what was now supposed to be the third application over three weeks I saw no reduction at all in mosquito control. Given the 100% guarantee, I called Ken back and left a message. No response. So a day later I called the national customer service line to request a refund for the mosquito service. I was told that the refund had to be approved by the local shop. I wondered why but agreed to wait the ‘up-to’ 48 hours for a reply. 3 days later I got a voicemail from ‘customer escalations (?)’ saying that my request had been denied with no suggested alternative reconciliation. I called the ‘customer escalations’ person back, no answer, left a voice mail. No call was returned. I called Ken the local ‘service manager’ , no answer, left a message. No call was returned. Two days laters, I called both and left both messages to call me back and again both did not return my call. So I phoned the national customer service line again. Spoke with a customer service rep that explained that I had to talk to the local service provider for a refund. I explained that I was unable to get the local service to return my calls. His response was, again, that I had to work it out with the local service provider. After a few times of this going back and forth, I got a little heated and asked him to explain to me how I could work it out with the local provider without them answering the phone and without them calling me back? His response was, flatly , that I had to work it out with the local provider and then he unceremoniously hung up the phone. So I called back. Got a different service rep and explained the situation. She was nice and forwarded me to a second tier of servicer who was exceptionally nice and apologetic. And told me that she would cancel the mosquito service but, also, that a refund would have to be approved by the local provider. I explained my frustration given the local office’s lack of response. She understood. I told her that I then wanted to simply cancel my regular home service, too. She complied and asked why I wanted to cancel. My response was that I didn’t want to give them any more of my business. She was very nice and said that she would cancel all services. .... and, like a broken record, told me that I would have to get the local office to approve any refund for the mosquito service. I thanked her, hung up the phone, and then the next morning ( Thursday? Or Friday, don’t remember) and called and left both the ‘customer escalation’ person and Ken, the local service master, messages about wanting a refund. No response. On the following Tuesday I called both again. No response. This morning, Friday, I called both again and left messages. No response. I called Ken again the same Friday in the afternoon (at around 4pm), no answer. Left a voice mail. I don’t expect a response. I plan to call customer service again but I don’t have any aspirations of any progress at which point I will work it out with my Credit Card service. Oh well. I can absolutely no longer recommend Terminex in Arundel Mills, MD. What a disappointing way to run a business. I had been a customer for 8 years.

Michael Tan

I have had fantastic experiences this year with my two annual inspections, termite and exclusion [squirrel] services. Andrew and Sherri were professional and personable. They were very thorough with their inspections, pointing out important issues and answering all my questions. Their team leader, Christopher, was quick to respond to my inquiries, and schedule service. I have been very pleased with the service that Terminix provides.

Carol Moyer

The termite treatment has been effective for almost 20 years and visits are regularly scheduled and thorough. In addition, the technicians are courteous, thorough, and efficient.

Biaka Chhangte

Best customer service I have ever experienced. They are professional and friendly, easy to communicate and they care for their customer

Alysha K

The young man, Tyler, who came to spray our yard for ticks was very friendly, he did a great job and he answered every question I had. Thank you

Andy P!

Terminix has been servicing my home for about 10 years now and I've ALWAYS found them to exhibit the highest integrity. I signed on for the quarterly visits so they never far. And on the occasion I need a little a quick visit in between, they are Johnny On The Spot, and it's no additional charge. Plus, the technicians have been professional , nice guys, and happy to discuss the process and respond to the specific house needs. Kudos!

Luke Phillips

Services were never performed as described by the Sales Representative when I signed up. I asked to speak with the rep (or manager) that was responsible for my account and was told it was against company policy to give out contact information for the local branch. Against policy for a customer to contact the local manager?? I was told I would receive a phone call after leaving my information...still haven't heard from them. Save yourself the aggravation.

Doge

Great service and helpful representative onhand to answer all my questions about inspection of my home for pests. Highly recommend to all who need pest home relief. Debra

Leah Stogsdill

I got the premium package deal. As far as the termite control I am satisfied but I am NOT happy with the service I've gotten since. I have tried to get someone to come out and inspect some termite damage repairs but it's been 2 months and nothing,,,nobody will call back or show up for an inspection. I will never recommend Terminex to anyone!!!

Michael Limmer

Home renter. Owner of house gave Terminix rep my phone number so he could text me about when to come by. All paperwork is in homeowner's name. I signed nothing. Fast forward a few months and Terminix has called me every single day for over a week. Person on phone began threatening me saying that my personal credit would be affected if I did not pay some amount that I never agreed to in the first place (remember again that I never signed up for anything, my name and number was given to the rep by the homeowner for contact purposes only). This is not to mention the fact that the Terminix reps only came to spray one time when the homeowner told me she paid for multiple sprays. Stay away from these shady door-to-door reps, they give the entire industry a bad name.

Robert Chisholm

Terminix Pest Control Service works out very well for us. We never have to call them back out concerning issues between our monthly service and I would recommend them to anyone.

Mark Dobroth

They set an 8AM appointment two days out, and when nobody showed they said they never set the appointment and tried to set me three more days out.

Ana Cuaron

The worst company I have dealt with. They promise that everything will be great, all bugs will be killed and it will be great, they also say that if anything happens there is a warranty of 90 days, but then they do not honor the warranty. They give you a BS reason that the quarters are the yearly quarters, not 90 days. The guy who came told us he could come back within 90 days of the visit, I called today (the 90 days are not up until 10/19) and they said the 90 days are done, and there is nothing they can do. BS!!! do not do business with them, they do not honor their word. I will be contacting the BBB and making a formal complaint, they charge a lot of money for a service that does not work!!!

Rafael Bautista

Worst customer service ever. I called to find out how it works and the customer service representative was really RUDE and expected for me to know the info I was actually requiting for. BAD BAD BAD

Jennifer Lammers

I had a really bad experience with this company. They overcharged me and won’t fix their invoice. I’m still working on getting rid of my ant problem- unfortunately I had to waste $250 on a company who didn’t do a thing to help. :(

Sherrie Trezza

The technician is wonderful and caring and is always very accommodating . When I need to change the appointment it's always easy. When I ask for extra service I always get it

Brittany Tracey

Was awesome. The exterminator was friendly and very polite. He answered all my questions and was very patient.

David Edwards

I called and the person was nice. However when I said I was not sure about a subscription and would need to think about it the person got upset at me and hung up while I was in mid sentence.

Vanessa Maldonado

They are HORRIBLE. From the horrible and not complete inspection, to the unprofessional agents. I was stood up three times left waiting for someone to come (because I had an appt) and no one ever showed.

Keeley Bug

Excellent company! I received phone calls from Terminix before the technician came out. The technician texted when we needed to change times. Mr. Ward was very informative about the treatment and answered all our questions and talked with us the majority of the time of what he was doing to treat our home. GREAT JOB.

Kimberly Kontos

I paid 106.00 for nothing. You guys sprayed twice, still had spiders and other bugs. When asked if I wanted my second installment I declined. Save yourself the money and buy the stuff at Wal-Mart. Kills bugs for 3 days just like terminix does. Very disappointing.

Cedar Ortega

I had an appointment today from 1-3 basically wasted a whole day waiting for them. No call No show.

Sarah N

Terminex is very effective in the treatment and prevention of pests, and Chuck is great about taking extra care with our pets. We have a cat and a dog. Chuck does a thorough job and lets us know what exactly is done and where so that we keep the kids and pets away until it's dry. The website makes it easy to schedule and having the tech's business card to call directly is also very convenient.

april mccleary

The technician Logan was very knowledgeable and helpful. And my pests are dying like crazy so that's a plus too. Thank you so much!!

Leo Pacheco

I discovered a termite problem on Friday and after contacting several places to see if I could get someone out to my home the same day, which they couldn’t, I came across Terminix. I chatted with an agent online and she was able to set me up an appointment the following day (Saturday) at 8:00 am. I got a call from Shawn, who was coming out to inspect my home and give me an estimate. He arrived around 9:00 am, inspected inside and outside of our home, drew up a plan and gave us an estimate. Shawn was amazing, this guy knows his stuff and dealing with him was one of the best customer service experiences my wife and I have ever had. He also called two of his technicians to see if one of them could take care of problem that day and one could come out as he was in the area. We decided to go with them and within the hour the technician, Jake I believe, came out and took care of our wall and plumbing. He also set up the traps in front and back yard. This guy was quick and efficient. Overall, between price and service, Terminix is the company to go with. They know there stuff and take care of their customers.

Sheila Molina

They were fast and careful of my pets! They rid us of the pests! Roaches dead!!! And they were nice and full of information

Margaret Mora

Worse company EVER!!! Their initial appointment they told me to take all my items out of the cabinets and put them outside, so I did and the guy didn't show and it happened to rain that day and ruined all my stuff. When I called the company they said we can give you$50 off. My stuff cost $100 of dollars to replace. Then they said I had signed a contract that I had to complete it and since then they make an appointment by leaving a message on your phone and if you don't get it and your not there they will spray anyway (and if you have dogs in the back they will only spray the front) and charge you over $100. Do yourself a favor and stay away from this company!!!!!

Constance Dorian

Our Service Technician Jesus Diaz is great. He visits with you and asks questions about any concerns you may have regarding your pest control service. Great Job Jesus!!

Fay Mitchell

Service tech comes on time asks for any problems or issues I am having, base on this he provides the services I need. He is courteous, respectful and offers opinions and or services based on our discussions. He works effceintly, quietly and quickly.

Paul Sykes

You can trust Terminix to look out for YOUR best interests when it comes to pest control. After 30 years with the company, I am very pleased to trust them with the safety of my home.

Nathan Jespersen

Terminix said that they could help us get rid of mice - so they told me for $1100 they could do an "eradication" or something like that; This prevents mice from entering the home ever again. For another $1000 they could do some chemicals/trapping for a year. I was told that I would have a technician at my house for a full day plugging holes. Instead, the guy was here for about 2-3 hours, did very minimal blockage and also did the spraying. He said that he would come back to do screens beneath my decks and other areas - but has not returned or even called, 4 weeks later. Also, after the exterminator came and sprayed chemicals, we began to have all kinds of ant problems and now flies everywhere - problems we never had before - plus we've had a strong chemical smell in our 4 seasons room since they came. I have called my reps at terminix 5 times with a promise of follow-up and no follow-up. I'm very frustrated, because I feel like I spent a lot of money for nothing.

Andy M

Absolutely livid at the poor quality of service! This was supposed to be an initial consult for subterranean termites that I visually confirmed along my backyard fence. I couldn’t get a same day appointment but took the afternoon of the next available day (3 days later). The service representatives were all very professional but I cannot give more than one star for this type of no show. My appointment was on a workday between 3-5pm. After waiting on my porch with a no show for the duration of the scheduled time, I called to confirm the appointment was kept and a tech had been assigned. After another hour, I called again and the representative said they spoke with the tech and he apologized for running late but would definitely be out within the hour. Another hour lapses, now 7pm, and still a no show. After a half hour wait, I finally got a hold of yet another representative to officially cancel at 730pm.

Brett Kirkland

Nick has gone above and beyond for us, extremely professional.

Lisa Vracar

We can always count on Terminex when needed. Sean has been great!!

Jillian Berman

Worst customer service ever, not reliable. Had to fire them immediately after this incident Called yesterday and made an appointment for today for sevices. They confirmed and read back the notes to me for why we needed services at this time. Confirmed for 1-3 today. Did not show. When I called to inquire about where they were they said they did not have any evidence of an appointment made. When I let them hear the call record that I had on my phone from our call yesterday, they said clearly an error had been made. I asked them to recifty the problem since we came home early today for the appointment. They offered us an app for late next week. When I said that was not taking care of their mistake, the manager told the customer service probder to let me know that "i can't sacrifice other customers to accommodate just this one customer." This is a direct quote from the customer service representative. Competley unacceptable. They do not care about their customers in an individual basis. Do not use this company

Ebony White

Visit was 90 day periodic. Technician was slightly earlier than scheduled (not a problem). His truck was clean. He performed the exterior inspection and treatment and was gone in about 10 minutes. No fuss, no bother.

Lori Caflun

Prompt, courteous and professional service! Always willing to take care of any issues we have !

Robert Cosgrove

Did not show up for appointment, receptionist was rude and hung up. I called and set up an appointment for them to come out to exterminate a yellow jacket nest under our siding. They told me they'd try and get someone out the same night, but would for sure have someone come out the following morning between 8am-12pm. By 1pm, no one had showed up and I hadn't received any phone calls. I called into their customer service number and she told me no one was coming until the following Thursday (6 days!). I was trying to explain that I had canceled another exterminator coming because Terminix had told me that they could be there the next day and she hung up on me. I wasted my entire Saturday morning waiting for them NOT to show up so I could get hung up by their customer service rep. I can't think of a time when I've received customer service this bad. I'm amazed this branch is in business pulling this kind of stuff.

Hoss 5

Nick and Yapi was great. Yapi came out and listened to what I needed done. He accomplished that job effectively and efficiently. Thanks guys.

John Norton

The appointment time was not kept and the service technician came late and did not do an inside inspection.

Gliddengirl 2016

Usually when a driver hits another driver they tend to handle it properly and professionally man named Eddie hit my truck and I haven't heard back from this company yet you guys are a joke you have a horrible customer service and the fact that nothing was handled the way it should have been just proves how horrible your customer service is get it together Terminix

ed white

The service Technician was knowledgeable and got the job done.

Karen Beauford

Regi Eley explained why spraying inside the house was no longer recommended by the Dept of Agriculture. He also was very willing to perform the allowable services in our trouble areas. He was very courteous and did a thorough job.

Dolly Vanosdol

really pleased

Donnie Carr

Absolute poor customer service

Jeremy Partridge

This organization is treating this customer horribly. on the morning of 9/17/2017 I called for service at my home and spoke to the associate about method, cost and schedule for a wasp nest in my attic. The system of removal, the next day appt and the 30 day guarantee all where agreed to. I provided a method of payment and took the time off to be here. The work was never started due to Terminix not showing up for the agreed upon appt. After calling back directly after the appt window (5:10pm 9/18/2017) I was told that while I'm indeed in the system the appt was never finalized in the computer. WHAT? Ok, now I'm promised that the branch manager WILL call that night or 1st thing in the morning because "he's on the road and it's too dangerous to speak with me right then, to please give times I'm avail on Tues (9/19) for service." I told the representative to give me the time and was promised the branch manager will provide that when we speak. Tuesday came and went without ANY FORM OF COMMUNICATION. I called this morning (9/20) to find out how this is happening and was told "we spoke to the manager he's on the road and it's too dangerous to speak with me right then". HUH, HOW DID YOU SPEAK TO HIM IF I'M ON THE LINE WAITING? I HAD AN APPOINTMENT 2 DAYS AGO WHERE THE COMPANY WAS A NO SHOW AND CAN'T GET THE DISTRICT MANAGER, BRANCH MANAGER TO CALL ME BACK! At this time I have NO SCHEDULED APPOINTMENT AND CONSTANT RUN AROUND! To say this is a HORRIFYINGLY TERRIBLE CUSTOMER SERVICE STORY IS AN UNDERSTATEMENT.

Kelly Check

Terminex is very effective at getting pests away! The technicians we have had over the years are so friendly and knowledgeable about every kind of pest there is. We have never had any pest problem for the past 19 years, if we see something, they are right back to take care of it with no extra cost. I would highly recommend Terminex to anyone who lives near the water and woods as we do to exterminate all of the pests!

Donna Lewis

Tobias was wonderful. He was very detailed and explained things as he went along. He answered all my questions and even some very strange questions from my 7 year old. :). I appreciated him very much.

Sean Peyatt

Never work for these fools. The only people they treat worse than their customers is their employees.

Caitlin Domon

What a poorly managed, unorganized company. I bought a house in June, and they have shown up without my knowledge and sprayed it twice. Both times I have called and told them they were never authorized to spray my yard. This past time, they told me they needed to speak to the old owner, which is ridiculous. I don't have the right to not get my own yard sprayed? I also would like to mention that the services are worthless, and I haven't seen any change in the insect or spider population. Don't waste your money, and the time it will take to repeatedly call them to end the service.

Thomas Meyer

Best service. Dedicated professionals that get the job done right the first time.

Lita Blanchard

Technician, Justin W., was very good, but the corporate office is soooo bad! They never showed up for first appt. and left me waiting for over 3 hours! They never answered my emails! Then I rescheduled an appt. at a later date and adamantly told the corporate office NOT to send the technician because I wanted to be home-told the company rep 3 times to make sure they didn't come when I wasn't home. You guessed it! They came anyway and said they did the service, which means they did not remove the mouse traps inside and didn't even notice that outside, I had a weasel that has now ruined a big part of my siding because they put no traps outside. I am so disgusted with this company!

Charles Baker

Ants remained... called to have the tech come back and check it out, and never heard back. Gave up after not hearing back from multiple calls and scheduled appointments.

Antoinette S Johnson

This guy Karl Nelson is the absolute worst. I have headaches after every conversation with him. He works out of the Owings Mills, MD. location. He is rude, impatient, senseless, he talks over you but calms down when you ask for his supervisors info. My every experience with him has been an unpleasant one. Now, when I see him walk into the office I cringe- because I know my day will be ruined.

Michael Hill

Terminix has always done a great job and continues to ensure I have zero issues with pests in the past 3 years they've given me service at my home.

Stephen Hagan

I have found termini to be timely friendly thorough while remaining professional and responsive to my questions. I do recommend them when the question arises. Thanks for great service.. Honestly speaking..

T

If I could put a million 0 stars I would! Worst company ever!!!! Do not ever sign up with them! I tried to tell them the animals nest was under my work bench and they refused to listen to me, therefore I had several rats continue to get into my vehicle for weeks. When they finally agreed to remove the bench, what do you know I was right! They then told me it was out of their “scope of practice” to “clean” my garage. I then received text messages from Doug one of the managers (clearly not meant to go to me) saying I was lying about having rats and put laughing emojis. His superior Steve then called me to say they would only refund me $350 but still owe them $1000 and my problem still has not gone away and I have already cancelled my contract after only 3 months. Most unprofessional people and disrespectful! I should have read all of the terrible reviews before I signed up with them. My mistake!

Susan Kline

Ben is awesome

Daysha Lee Cruz

More than an hour trying to cancel the service because the schedule system doesn't work. They try to give me service every 2 weeks and I have to be calling to cancel the service because they dosen't allow you to do it by the website. For that I called to cancel the service and they hang out the call after an hour of waiting!!!

Robert Krauss

Nick does a.great.job from communicating expectations and asking about our needs to following through with treatment and following up as.needed - we are pest free and appreciate the good service.

Andrew Colton

The technician was fast and extremely informative. He also made sure we knew what we got with our yearly contract, what he found, and how to get ahold of him if we need him to come back out.

Charles Parker

Zach has taken very good care of both my homes. He is awesome!!

Laurie Gardner

Both Alvin Bowman and Nathan Schreck were extremely helpful and courteous. Alvin came out to my home and allayed my fears about possibly having termites. I was so impressed with him that I signed up for the pest control service. Nathan came out the next morning and applied the treatment right on time and was so polite. I feel so very grateful to have this service and to know I have selected the right company to meet my needs. Awesome!!!!

Brad Bettencourt

Loves this company. The tech calls to day before and goes over which service he's doing and then calls after he is finished and to confirm what he did. What's not to like.

Andrea Polites

today, Giles Obryant was awesome. He did a great job, was very thorough and detailed with me. Our 1st technician that was here (can't remember his name) last week, I'd also give a 10. He too was extremely informative and thorough. It's nice to see people that truly care about our well-being and offer great solutions to our pest problems.

Jeffrey Clum

Great service & great results!

Ken V

Rescheduled with me 2 times and on the 3rd time never showed up!

Alexis Handy

Edward of Terminex in Maine went above and beyond!

Samantha Hopkins

Our technician Nick was kind & thorough. I’d rate him a 10/10! He contacted me the night before, although we didn’t chat & the day of. When he arrived we reviewed my concerns (carpenter bees & a rat). He treated our property & said he didn’t have a rat trap so he’d set up an additional service stop for us next week. Thanks Nick! However, I’m extremely disappointed in Terminex’s online system & responsiveness. We noticed our carpenter bees were back and making new holes in our back step railing. Despite being close to our mid-August service date, I requested an additional service on the afternoon of August 1st. Carpenter bees were causing damage to my property & as I’ve been told, I’m well within my contractual agreement to request service. I received a confirmation email of my follow up request stating a technician would contact me and NO ONE DID. While Nick apologized, not that it was his fault, the fact that I’m paying for a service & my request was ignored is unacceptable. Sure I could have called & followed up myself, but I was 9 months pregnant & now have a one week old baby. So by the time someone came out, Nick for my regular service, there was MULTIPLE carpenter bee holes in my back steps. While I’ve been very pleased with the technicians that have visited our home for treatment, I’m frustrated with the company. For our annual termite inspection someone cancelled the inspection appointment I purposefully made on a day I could be home without telling me. (I had a confirmation email of the appointment. No notice of cancellation) No one could tell me where the appointment went & I had to reschedule. Then this. I’m starting to feel like I need to find another company that maintains better records, cares about the treatment of their customers, and responds.

Donna Pearce

I started with Terminex a couple of years ago at my bed and breakfast with an infestation of fleas. Matt is wonderful. He looks everywhere. Takes care of the mouse traps and dead mice. Suggests when to have certain things done. I still have lady bugs, but who doesn't. And my dog friendly bed and breakfast no longer has fleas. Thanks Matt

Kathleen Kennedy

Call Center and Service - Paid upfront for 1 year service. And tried to set up appointments for two weeks with specified date and time. No one confirms, had to call back several times for day and time specific. Instead receive call that they would be there on the day I did not request. Last try, to make sure they show at between day and time. Instead they were coming late afternoon. That was not the request. Call back and Jessica answer the phone from Florida. She stated on the phone until she could get a supervisor in the local office to response and resent and confirm appointment for July 18th between 8:30 a.m. and 10:00 a.m. per the original request. I thank Jessica, and appreciate her hard works. She did excellently. I am very concern with my contract and services going forward. I will keep you posted. Thanks!