Reviews of Big Blue Bug Solutions (Pest Control)

Janet Cardente

Michael Roderick #42 did a very good job. He was on time and took his time to check all locations. Checked all traps and replaced what was needed. He was friendly, polite, and left me feeling secure of unwanted animals. Excellent employee!!

Danita Colson

Brett #88 was the nicest guy. ☺ Very courteous and professional. Knows a lot about the issues we were having and explained it thoroughly. We've had this company for years and have been very pleased.

Ann-Marie Simard

Shane F. was very courteous and professional. He was quick but thorough. Good job!!

Cheri Meckley

The technician that serviced the house was Axel #78 and he was fantastic! He checked for everything I asked him too and found a hidden yellow jacket nest! We are super grateful to him for doing such a thorough job!

April Smith

We had Liz S #57 and Josh B #86 come to evaluate a critter problem in our attic today. They arrived on time and were both so nice and very efficient. A lot of times having service people come into your home can be stressful, but this was far from it!

carolynn lowe

James (ID #45) came to our home to help with our rat issue we have around our dumpster. He was knowledgeable, professional, polite and answered every question we had. As always, we are very pleased with our BBBS service. Thank you!

Ryan Gardiner

We had Jay McNamara #93 and Joel Izloick #85 to remove bats. They did a great job and went above and beyond to solve the problem. They explained the process, pointed out why things were happening and were very thorough with their work.

adam hart

JayMcNamara#93 was personable and full of knowledge when setting bait for my residential mice problem. When he returned after two weeks for a checkup, there was noticeable activity at the bait stations outside, meaning he got them before they’d enter the house. Definitely recommend working with Jay!

Jack McCarty

Greg (#89) has handled our account for over a year, is always polite, checks in before and after his treatment and makes sure there are no areas of concern regarding his work. Takes time also to make sure we have prepared the property and house before he starts and always let's know to protect our "Grand" dogs for the proper amount of time after his applications of the products. Since we've started with the program we've been 99.999% mosquito free and 100% Tick free! Thank you Greg.

Dania Schnell

UPDATE: Big Blue Bug called and immediately rectified the situation. The VP himself spoke to my mother and took care of everything. She and I are now very happy with the follow up and customer service that was provided. It is great to see the VP making personal phone calls to make things right. THANK YOU! EXTREMELY DISAPPOINTED - I am writing this review for my parents. They recently (within the past 45 days), has their home treated for carpenter bees. They got 3 quotes from multiple companies. Big Blue Bug was the most expensive quote their received, but decided to go with them because of its trusted name and reputation. After the treatment to kill the bees, within 40 days, they have returned with vengeance. My mother promptly called Big Blue Bug to see what they could do, and was told that she would be charged again for another service, full price. Before treatment, we had extensively researched carpenter bees, and we were aware that they aren’t the easiest of pests to get rid of. That being said, the technician assured us that this treatment would take care of it. We are EXTREMELY DISAPPOINTED with the customer service and follow up. My parents went with the MOST EXPENSIVE quote from Big Blue Bug solutions because they trusted the company, they are now left with the same issue. The company refused to discount a second treatment, which is just terrible customer service. They only guarantied their service for 30 days. Other companies guarantee their services MUCH longer, and will come back and do a second treatment if needed. We know this now, after contracting with a different pest control company that has been fantastic! I will NEVER RECOMMEND or use this company again. Very disappointing.

Rochelle Ziegler

Liz Soares #57 was exceptional in service, promptness, communication and very friendly and motivated to do the best job possible. She was great in all aspects of her job. I would highly recommend her and Big Blue Bug Solutions.

Marc Pereira

Josh Brown #86 came over to inspect my home as we had a few mice droppings. He was extremely knowledgeable and spent the time to educate me. At the end of the inspection, he said the issue was being handled by the few bait traps I set and saw no reason to spend further. He is right in that I haven't seen or heard any signs for a week. What he did was gain my trust and loyalty by being honest and not up selling. GO WITH THESE PEOPLE. They have the great reputation and are honest people. That means so much in today's world. Josh was AWESOME. To the Big Blue Bug people, Josh is what you want all of your employees to be like. Great integrity!! Thanks!!

Ryan Lemmer

Big Blue Bug is an incredible company! Cory Meyette did a great job and he was so knowledgeable about pests. Will always use this company for my needs!

Harmony Dyer

I love this place. They helped make history by taking pics and signing the P.O.W book and that book will be in the Smithsonian Museum

mary pearson

Raymond S 67 was awesome! He was very pleasant, respectful of my property, and did a thorough job. He noticed I had animals and informed me on how long they should be refrained from the areas he sprayed, which I thought was very nice of him. Thank you, Raymond!

Paige Carstensen

Dan (#74) was fantastic - he was professional at all times, courteous to my husband and me, warm with our pet and baby, and super efficient. We would recommend him as a tech to anyone!

Anthony & Cynthia Cioe

Axel #78 Polite and knowledgeable. Took the time to answer my question and did a great job. Blue bug should be proud to have him as an employee!!

Richard Anderson

Our tech Shayne F. Arrived at the house within the window of time that we were promised.he explained to use due to the heavy rainfall that day he could not spray outside the home, but did inform us that if there is a problem after this treatment to all the office and he would return to treat the home again. Very polite and preformed the service well. I do believe he went out of his way to make us comfortable with the service. Please keep sending Shayne F. As the replacement for our older( retired ) tech. The Anderson’s

JOSEPH LANNI

J McNamara # 93 When Jay has come to my home for inspection and treatment, he is always professional and polite. He is extremely efficient and knows answers to all my questions. I would like Jay to be the person who services my property all the time! He's an asset to your company.

Diane C

This is our first time using a pest control company. We are extremely pleased with our services from your SUPERIOR TECH. LOU SARKAS !!! Lou is very personable & professional! Because of His knowledge & expertise, he was able to answer our questions and give us even more information about the products used to control our pest problems. We would like to let you know at BIG BLUE what an asset he is to your company and profession! We hope to have Lou as our Tech in the future. We would give him 10 stars if possible! THANK YOU!

Kristen Benbenek

Marisol was GREAT! Super kind, helpful, and quick with the job. Thank you so much!

Elaine Sandy

This is a review of our inspector, Liz. She was very thorough in finding how mice were able to enter the house. She explained that just killing the mice in the house would be a temporary solution and that we had to seal every entrance. I was amazed at what the mice could climb and what tiny holes they could enter. She photographed and marked up the photos of every entrance. A very thorough inspection.

Rachel Beard

Have a slight ant problem and after an assessment signed up for their homeowners protection plan with recurring treatments every four months. Had the first treatment today with their technician Luis who was punctual, professional, efficient, thorough and friendly. Very happy so far and plan to continue to use them moving forward.

suzette maciel

Marisol (RT#92) did my quarterly maintenance inspection today and she was wonderful. Super thorough, courteous and very knowledgeable!

April Shibley

My husband and I recently noticed some crickets in an unfinished area of our basement, so of course we called Big Blue Bug! Liz came on time and was absolutely great - so nice, professional, and informative. This is the kind of service you want to encounter when you have someone coming into your home. She almost made me forget we were talking about bugs. We will be starting a service plan with BBB to treat and prevent any future issues!

Brenda Hudson

Marc (#44) provided excellent service. Informative and helpful!

Mary Aquino-Dacey

Phill 95 made a visit today. He was a gentleman—very polite—listening carefully to my concerns answering any questions I had. He thoroughly explained the process for outside service when it is raining which it was. I think he deserves two DD gift cards !

Michael R. Walker

Brett #88 came on time, answered my questions and assured me that my home was ready, where only one visit was needed. Ten days later, i feel safe to say problem resolved, would use your company again.

Christian Kuiawa

Shayne F came by this morning to deal with a yellow jacket nest and rebait some mice traps. He was very knowledgeable about both the yellow jackets and mice. He was able to answer all my questions. I was very happy with my service today.

Sara Nelson

Jay McNamara (#93) has been doing a wonderful job at my house. He is punctual, very professional, explains what he is doing and is very thorough.

Elizabeth Santos

Inspector #57 Liz, came to our house. She was great, I would love to see her get a $10 gift card. She definitely deserves it.

Elisa Del Verme

I recently used Big Blue Bug when we discovered our home was being infested with termites. The tech that came to do the initial inspection was very knowledgeable and very thorough with her inspection. The 2 men assigned to treat our home were polite and very knowledgeable as well. Thank you Mike and Terrance for being so patient while I finished cleaning out our boiler room and for teaching me a little bit about termites and how they work. You were both so kind and pleasant to talk with. This is our second time working with Big Blue Bug and I cannot recommend them enough!

James Anderson

Excellent visit by Marc #44. He was fast, thorough, and knowledgeable. Could not ask for more. Highly recommended.

O

Liz #57 was awesome. She knew the deal right when she walked in. respectful and friendly service .

Ellen Bornstein

Jed Tech #94 did a FANTASTIC job at my house. It was a very hot & humid day and he could have rushed through, but he made sure everything was done thoroughly. I highly recommend Jed.

Donald Coustan

Aaron came to our house for a service all on 26 March 19. He did a terrific job. He was patient, knowledgeable and thorough.

E MacInnis

One of the things I like about the Big Blue Bug technicians is that they are very calm and explain everything so clearly. Our recent technician was perfect - not in a hurry, kind, happy to explain, and friendly. Thank you Nick V.!

Judith Santilli

I was having a problem with flying ants. Aaron came and took care of the problem. He was very informative and knowledgeable. He explained everything he was doing and why. I would definitely give him a five star rating.

Kristin Gauthier

Liz provided a comprehensive, professional and friendly inspection for our home! We appreciated her extensive knowledge and expertise! Highly recommend Liz to anyone needed a pest inspection.

Margaret Kibarian

Marisol Rt #92 - Thorough, helpful, friendly service.

Traci Lawson

It's not cheap, but you get what you pay for and Big Blue Bug has excellent friendly service. I highly recommend. They are similarly priced as the rest of them, but with Big Blue Bug you get more comprehensive coverage with the homeowners policy. You can call anytime for anything. You can't beat their response time. They give a 2 hour window and they call when they are on their way.

Brian Johnson

Raymond S #67 was very friendly and made us feel comfortable to let in our home. His services were quick and thorough and we are glad to have him by.

Lynn Feiner

I have been using Blue Bug for many years. They have eradicated an infestation of carpenter ants, and now I am using them for preventive measures. What I love most are the people. Everyone is knowledgeable and take the time to explain the procedures to me. Axel#78 protected my house from mice and other critters just last week. He was wonderful and made a point of also making friends with my lab.

Lindsay Ratcliffe

Big Blue bug was very helpful in removing bats from my home. Thank you to Mark Saucier Jr #41 for the great sealant and screen job to prevent the bats from sneaking back in the attic!

David Valed

Shayne F arrived punctually and wasted no time in evaluating our problem. He was personable and professional. If the need arises, I hope BBBS chooses him to do a follow-up visit. Important note: Shayne says Tony DeJesus is as pleasant in real life as he sounds on radio.

Jared Barlow

Kendall #68 was extremely helpful during his visit. He was courteous and knowledgable. He is certainly one of the best technicians we have had since we began using Big Blue Bug over 13 years ago.

Christopher Bevan

I called a week in advance to schedule an assessment. I made an appointment for 12 noon today. At 12:15pm, no one had arrived & I had received no phone calls or communication from them. I called the customer support number & the person I spoke with then told me there was a 2 hour window. At no point during the initial phone call where I scheduled my appointment did anyone mention a time window. I would not have made an appointment at all had someone told me there was a “window”. I will gladly take my business to a company that is upfront, transparent & respectful of their prospective customers time.

Marie Sullivan

My experience with Big Blue Bug was terrific. Drew and Josh performed my initial treatment. They were so helpful and patient with my many questions.... so very thorough. I feel confident with the comprehensive service performed and will definitely recommend Big Blue Bug to neighbors and friends.

Frank Doyle

Raymond S. was my tech: called 15 min out letting me know his arrival, wore his booties which my wife loves given the muddy conditions outside. More than any of that though he was knowledgeable, professional & courteous. If I can request in the future I will be requesting Raymond S. Nice job Bigbluebug!

M Norton

Technician Aaron arrived at my house at the time we were expecting him. He did a thorough house inspection and spent the time needed to answered all of our questions. He was very professional and courteous.

Anthony Weston

I had not had the opportunity to be home during a Big Blue Bug visit but did recently. I was very impressed by the professionalism and pleasantness of Steven, Tech # 96. He took time to show me and explain the program that we are on and was happy to answer the questions that I had. What a wonderful ambassador he is for Big Blue Bug!

Kelly Boisvert

Love Liz Inspector #57 she friendly, personable and knowledgeable. This is the second year she has come to my house for an inspection, I was very happy to see that it was her that came the other day. Even my 3 year old loves her, she keeps asking when the bug lady is coming back, lol.

Brian Bowler

Steven D tech #96 was extremely professional and answered all the questions I had. He was punctual and performed his job in a very reasonable time. His explanation of what would occur after he removed the hive was right on the money. Thank you for sending Steven D.

Raymond Ramos

I have had three major infestations of flying squirrels in my attic. Year after year they have returned, and chewed through wiring. It's an invasive processs, and wiring is expensive to repair. After the first infestation, I hired a local Narragansett firm who put out poison. The flying squirrels died in the walls of the house, smelled horrible, and launched many thousands of horseflies into the house (in the middle of winter.) It was a nightmare. This time I hired the BBB. They have been fantastic.

Lisa McKinnon

Greg G. does an amazing job! This is our second year as having Greg G. as our service technician. He is thorough and takes his time. He is the best! Thank you for making sure we are bug and tick free again this summer, Greg! I definitely recommend asking for Greg G. for servicing :)

Kristen Banno

Axel (#78) and Casey were both professional and very personable!! Two great employees!!

Lauren Cook

Excellent service. Staff is very professional and courteous. They were thorough and took the time to explain all services that were provided.

Lynne Diamante

What a great company! Our experience with Steven D. (Tech #96) was amazing. Very professional and explained everything. I would highly recommend this company to anyone who needs this type of service.

Gil Devine

Nick V was very professional. He arrived right on time and was extremely thorough.

Gina Kennedy

I do not think my review will make a huge difference seeing as how they have so many positives ones, so I can only speak from my experience. I called with a yellow jacket problem, they said no problem, we will send someone out in a day or two. Here I am thinking they were going to actually EXTERMINATE the bees. No, they basically sent me a sales rep. He talked more about the cost of the extermination. He gave me a quote for around $230 (mind you he couldn't even see the nest) wrote me a slip, and told me to call the office again to have the exterminator come out..... (!?) As a new home owner I'm thinking "maybe this is how all exterminators do it?" Oh no. I called 4 other local ones who quoted me around the same price ON THE PHONE, and said they could get rid of the bees the next day. If The Big Blue Bug didn't put so much emphasis on money, they would have gotten mine. I would have paid anything to get rid of those bees that day. Fortunately for a small business owner, he got my money instead.

Jesse Simmons

We recently hired Big Blue Bug to treat our house for a bed bug problem. They met with my wife and took a deposit for the entire amount of the job ($1900) and scheduled the work, which was two treatments to be done two weeks apart. We were instructed to take apart all the beds, remove drawers from dressers, take off wall covers for plugs and switches, and remove, wash and dry all our clothes for a family of five. This was quite a bit of work for all of us, which includes obviously putting everything back together after. The day they came for the first treatment, two techs came with a pump sprayer and worked inside the house for less than one hour. They came back two weeks later and did the same. I reached out to the management to see if they could explain how basically 4 man hours and a gallon or two of chemical could possibly justify $1900 in costs. They basically explained that most houses weren't prepped properly or they possibly have to come back for more than two treatments. This explanation left me feeling completely taken advantage of and like we had to cover the costs for other jobs that had been more of a worst case scenario. Management never offered to come down on their price based on the conditions we had at our house, which I am sure were optimal for their techs to do their job, based on the little time they spent there. I am a business owner that works in new construction and renovations throughout Rhode Island and I will be sure to go out of my way to let as many people know not to hire this company. Any company that asks for entire payment up front is covering up for the fact that they know they would never be able to send out this kind of bill after the customer witnessed the actual amount of work that was done.

Joyce Campellone

Raymond S #67 AGAIN did an amazing job in spraying our property. Extremely thorough and certainly took his time. Thanks!

U H

Great company! Wonderful staff!

Laura Glynn

Jay McNamara #93 was great. Very detailed and complete with his treatment. Would highly recommend Big Blue Bug. Laura

Catherine Meier

Our big backyard and playground was basically unusable because the mosquitos were so bad. This morning I went outside to water my garden and do some other outdoor chores and it was amazing! Not one mosquito attacked me! I am so excited to have my yard back!! Thank you Ryan!!!

Paul Nickerson

Ryan has been an excellent technician. He explains my options with risks and likely outcomes given my particular location and structure. I feel like I can make an informed choice every time we talk. He tells me what he'll be doing, and does what he said he'd do. Big Blue Bug overall strikes a good balance between set-it-and-forget-it automatic service, responding to any changing situation or concerns, and periodically checking in.

Gloria Morin

We had the annual spray of carpenter ants today and I believe the young mans name was Axel. What a polite and professional guy. Your employees can make or break a review of the company well Axel got you a 5 star rating. I have always had good service from the Company but the face to face employees are what customers remember. Great job.

Stacy Frink

Very happy so far. We had Liz the inspector #57 come out and do an extensive review of my home and property to see what the best treatment options are. Very impressed with her knowledge and she was extremely friendly! Thanks Liz! :) Stacy

Elizabeth Hutchinson

Come for mosquito spraying. Live out in the woods, it is great to sit out at night without getting eaten alive!

Gregg Field

Brett #88 was on-time, professional and got today's job done quickly. Good work Brett!

Ashley Furtado

I've been dealing with these folks for a month now, just recently had a visit from Marisol #92 who was fantastic! Everyone who has came by has kept me informed on what's going on, and they answer every silly question I ask! Thank you!!

Marianne Kane

This was our very first time using Big Blue Bug. My husband loves Tony's weekly radio show and this is why we called them. The initial treatment was today. We were pleasantly surprised at their technician, Jeb. He came in, explained the process and answered any questions we had. He took the time needed to do a great and thorough job. We both were very impressed with him. Good job Big Blue Bug for hiring people that so positively reflect your company.

Jay Caroselli

I had Marc (#44) come out for a follow up inspection. He was very thorough and explained what he was seeing and why he was moving traps. Also provided some good tips on potential access points from the exterior that I could seal up. This visit, along with the first 2 visits by Kendall (installation and follow up) and the initial inspection by Cory, I have been extremely impressed by the Big Blue team and would give them the highest recommendation possible.

Maggie Brown

Marisol (Rt #92) does a wonderful job at our home. She is always so thorough, incredibly professional, and is just a pleasant person to have visit our home. We appreciate her conscientiousness and attention to detail—it always feels like she’s looking out for us.

Aislyne Calianos

Big blue bug has been great. Both Shayne F. and Jay McNamara (#93) have provided professional and thorough service. They also answered all of our questions, and we are happy to have our bug and rodent problems under control!

peg zwinlklis

I have always been satisfied with the immediate service I have received from the Big Blue Bug Co. and their service tech , Steven D. Steven was here on time and completed the job in a timely matter. Steven was very informative and polite. I have use the Big Blue Bug services in the past for a squirrel problem and they were very quickly to resolved that problem. The Big Blue Bug is the place to go to resolve you rodents, insect and any other crawling invading your home or business.

frank perkins

We were impressed with service tech Ryan right from the start. He was punctual, polite, neat and knowledgeable. He answered all of our questions at the inspection and then came back a week later to spray for the carpenter ants in our home. Happy with Big Blue Bug and Ryan here in Portland, ME.

Robert Feinberg

On behalf ofLotte J. Feinberg Aaron was great!!! On time, friendly, kept me informed and took care of EVERYTHING!!!! Thanks, Aaron!!!!!

Brittney Malesra

Jay Mcnamera (#93) came out to our house on an emergency call Monday night for a bat. We were amazed at how quickly he was able to get out here, and he was so helpful and informative! We can't thank Jay enough! He caught the bat right away, checked around for bat droppings and informed us of where they may be coming in. We are so grateful for Jays hard work and willingness to have helped us out at almost midnight on a Monday night! We would give more than 5 stars if it were possible!

Jessica Recore

Liz (#57) came out to inspect our home for treatment options to manage carpenter ants. She answered all my questions and gave us the options to start with. She was prompt, wonderfully friendly, and a pleasure to work with. My dogs hate all strangers but they stopped barking at her almost instantly, so you know she is good! I hope the service techs are just as great when they come out over the weekend. Thanks Liz!!

Peter Starr

Marisol Rt #92 was very professional and extremely knowledgeable. She let me tag along and took the time to explain everything to me step by step. She was willing to answer all my questions. What a pleasure to meet such a professional. I would like to request her for all visits!

Anthony Medeiros

Aaron was thorough and provided a great deal of information. He's a great Tech. Thank you, Aaron.

Joe

We recently had Tech Marisol Rt#92 she was very polite and courteous to our household. You can tell she takes alot of pride in her work very thorough in work she was doing and very informative in her process i was very pleased with my BigBlueBug experience Thank you -Joe

Michelle Burg Little

Steven D, Tech #96, was very professional, efficient, personable and thorough. He took the time to listen and clarify my questions. Thank you to Steven.

Greg Gimenez

David Rt#84 did a great job. Very professional.

Yolanda Nazario

Excellent service! John H was very nice!

Carlos Febles

I got a visit from Liz Soares Inspector #07 today and her service was great she was very polite, very professional, I have kids and the kids loved her too I think she should be promoted ASAP

Jim P

Great service by the representative who came to my home. I believe his name was Aaron. The company should clone him for his professionalism and courtesy as well as his knowledge. Thank You for a job well done!!

Cheryl Trudel

I want to express my sincere appreciation for your technician, Marisol Galloza, RT#92. Marisol came to my home last Saturday and was beyond wonderful — it was very obvious that she was proud of her work, knew what she was doing, went beyond to help me to understand and I felt as though she truly cared to help mes. Marisol expressed a unique kindness that helped me to feel that I was in good hands. If everyone had the work ethic that she does, the world would run like a charm. She is a proud employee, and her customer services skills are extraordinary. I was beyond happy to have her service my home. Thank you Marisol, I am very appreciative and felt that I was in the best of care with your services. And, I want to thank Chris who returned my call not only within a very short time, but when I missed his call, he again called within a very short time; and then once again called back to confirm a scheduling question. This was all managed in an extremely short time and as such, the office staff did a wonderful job of letting Chris know that I had a sense of urgency — everyone has been beyond helpful, informative and has provided me with a sense that I am in good hands with BBC; and as a result I will plan to contract with them in the future for all my needs related to mitigating creatures! Thank you everyone!

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OMG! THEY ARE KILLING EVERY ANIMAL THAT GETS CAUGHT IN THE TRAPS EVEN IF THE ANIMAL IS NOT THE PROBLEM AND NOW, THEY HAVE LEFT AN ANIMAL IN THE TRAP ALL WEEKEND LONG WITHOUT FOOD OR WATER!!!! THE NEIGHBOR TOLD MY FIANCE AND I "HE WANTS THE ANIMALS RELEASED IF THEY ARE NOT RATS" SO WHY HAVEN'T THEY RELEASED THESE ANIMALS? FURTHER MORE, THESE ANIMALS LIVE ON THE PROTECTED WETLANDS AND THEY ARE JUST WALKING THROUGH THE YARD!!!!!!!!!! SO THEY DESERVE TO DIE BECAUSE THEY SMELLED FOOD YOU PEOPLE PUT IN A TRAP?????? THESE ARE ALSO BABIES AND STILL NURSING FROM THE MOTHER WEANING!!!!!!!! WHERE I PETA ? THIS COMPANY IS "NOT HUMAN"! ALL THE ANIMALS SUFFER! ALL INNOCENT ANIMALS SUFFER!!!!!!!! STOP USING THIS COMPANY!!!!!!!!!!THE GUY CAME TO NEIGHBORS HOUSE YESTERDAY AND HE WAS LOOKING INTO MY BEDROOM WINDOW!!!!!!! I FILMED THE ENTIRE THING!!!!!! WHAT IS WRONG WITH THESE PEOPLE!!??

Steven Devine

Shayne F did a great job 100% satisfied I would recommend to all of my friends

christine cummings

We had a great experience from Big Blue Bug. Jay, #93, did a great job closing up all of our mouse entry points, and explaining it all to me. MJ, #80, set up more traps, checked the existing bait, and made sure we were still in good shape with everything. Most importantly, they made sure to keep everything away from my dog so he can stay safe! Overall, we’re very happy with the company!

Lorena Houseworth

Marisol Rt #92 Professional, knowledgeable, in touch with our project and needs. She completed all services requested in a timely manner. Arrived on time with a smile on her face. An excellent employee!

Cherlyn Loper

The technician, Josh B., came to our home on time and was very pleasant. He did a thorough inspection of our premises and then advised us as to what would be the best way to deal with our skunk situation. He was informative and explained the contract and fee that would be charged and answered all my questions. Thank you.

Christine Speciale

I have used Big Blue Bug for years now and have been completely satisfied. This time, Steven D Tech #96, did our service call and was fantastic. He explained the options we had to treat a new existing problem. He was mindful of our 3 dogs and 2 cats and made recommendations to place any bait in places the animals would not get into. He was pleasant and polite as well. Thank you Steven for your superior customer service. ~Christine S

William Bastan

Brett #88 arrived on-time. He was clean, courteous and knowledgeable. When he entered our house he placed booties over his shoes. He proceeded to inspect the exterior walls of our basement. I accompanied him around the exterior of our house as he opened and refreshed the pest traps outside. He answered all of my questions. We were very pleased with the service.

Joe Ski

I want to compliment your inspector, John Heiss, he did an thorough job. I appreciate the discounted quote too.

Kathy McBride

I had my first visit with Liz from BBBS and she was very knowledgeable about the carpenter ants in my house. I was drawn right into learning about the bug and what it could be doing inside my house... I will be calling LIZ to schedule my appointment asap

Jon Lehane

Big Blue Bug is great! David #84 is a true professional. Knowledgeable and thorough David always comes through in the clutch!

Jessica Ross

Aaron was very thorough and explained what he found and what he applied. He didn't rush through the spraying to get to the next job. He took the initiative to upgrade the record electronically so I don't have to explain to any new technician what I like done and what to avoid when servicing my house. He was very nice and polite.

Tom Magadieu

No more bats in our belfry! Thank you Ryan

Jaclyn Janis

I had a dead animal under my deck for (probably) a few days, and the smell became unbearable after a 90+ degree day. I called Big Blue Bug Solutions, and the customer service was wonderful. They said someone would be out the same day. Ryan came to the house that afternoon and put every effort into removing the dead animal (it was complicated by the thing being WAY under the deck, beyond reach by crawling under). He tried everything, and finally got it. Thank you for your perseverance and for getting rid of the horrible smell! I would use this company again.

Michael Pare

As a long time business manager and now property owner, I have worked with many different Pest Management companies and definitely feel Big Blue Bug Solutions is by far the best. Their customer service is outstanding, especially my representative Inspector Liz Soares! Every employee is courteous and professional. I would highly recommend giving them a call if you are in need of pest control services.

kaley velarde

We had John Heiss #62 come out and inspect our house for insects. He was professional and very informational. We will be moving forward with the homeowners service. Definitely recommend !

diane barber

Kendall #68 came to my home today to begin the battle of the bugs (mosquito and ticks). Kendall was very pleasant and did a thorough job of spraying. In addition he noticed I had a heavy box outside and asked if he could bring it in for me. I was more than happy to accept. Keep up the good work BBB - give Kendall the "atta boy" he deserves.

Carrie Perez

Matt D #82 came to "deAnt" my house. I had carpenters on the back deck area, red tiny ones in the front and a flying ants at the front screen door. He was very professional and informative; explained as he went along; and took less than an hour. I only gave 4 stars because there has not been enough time lapse to view the effects of the extermination product.

David Bajakian

Brett #88 was courteous and professional. He did a great job. Definitely earned his Dunkin gift card!

Suzanne Hassan

Just wanted to let you know what a delight it was to have Marisol (Rt.#92 ) taking care of our inspection. She is pleasant, thorough and is attentive to detail. She communicates well all that she plans to do and goes about it in a very professional manner. We have a mouse problem and it is so reassuring to know that it will be Marisol each visit. She is able to evaluate what treatments work make adjustments going forward. Thanks Marisol

Joshua Niebels

Fast and reliable best bug guys around

Sean A

My experience with BBBS has been outstanding specifically with Marisol Rt # 92. She has always been on time, courteous and tells you exactly what she is going to do to fix the issue. You can tell she takes pride in her work which is hard to find these days and so far we are getting results.

Sybil Parker

This company is really impressive and the technician who has been checking up on my mouse problem - her name is Marisol - is outstanding. She is reliable, professional, efficient, and pleasant - really knows her business. I would highly recommend Big Blue Bug to solve your critter problems.

joy kenney

My review is based on the initial meeting today with Liz, who came to assess ants found on the property. I received a courtesy call from Liz prior to her arrival, and she arrived within the scheduled time that had been prearranged. Liz performed a thorough inspection of the property and identified areas where treatment would occur. She was very friendly, professional, and easy to talk with. Liz outlined the services and different plans available, additional options, and explained the costs associated with them. I appreciated her knowledge and professional attitude. We discussed a schedule and decided on the best plan for my needs. Treatment is scheduled to begin this month. Thank you to Liz, and I look forward to your treatments helping us become ant-free.

Jenny Recillas

Great inspection service today with Liz Soares very friendly and went over everything I needed to know.

Chase Wightman

We had our quarterly service at our house--James B53 was totally helpful, efficient, and took the time to explain what he was doing. He is great! We would like him to be our primary tech in Little Compton for upcoming visits. thanks big blue bug!

Wi

The inspector Liz #57 was so Caring, efficient and knowledge. She has an amazing personality and work professionalism. I was very satisfied to signed a contract with the Big Blue Bug company. Thank you so much Liz!!!!

Deb Thibault

Another visit from our tech #94 Jed was a positive one. Seems like our problem has been resolved. But we will have the program for the full year to make sure it doesn’t reoccur. Jed is very professional and we will ask for him for all our future visits. Great job Jed and thanks.

Michelle Norman

Just recently had an inspector out here for our new home and Liz #57 was fantastic! She is very friendly and is very knowledgeable! Very pleased with her service shes great!

M Holmes

My tech was Raymond S #67- He provided excellent service! I appreciate how thorough he was. Thank you!

Fay S

Raymond S. treated our yard today. He was excellent. He went beyond what I expected in terms of covering all of the perimeter of the yard at a slow and thoughtful pace. I happily rate him as a 10 out of 10.

Robert Hancock

Very happy with the service provided by Alex #78 from Big Blue Bug. He was professional and helpful.

Norman Campbell

Axel #78 was efficient and polite being careful to perform all that was necessary to make the visit effective. Very pleased.

Kristen Bonci

Matthew J. (Tech# 80) came while I was at work to remove the large hornets nest on the side of my house. I was grateful for a note on my door stating that the nest is gone. It was very convenient for me to not have to take time off work in order to have the nest removed. Thank you for getting rid of that nasty bee's nest!!

Nancy Vitulli

Aaron arrived this morning and performed excellent service for insect and mice control. He patiently answered my questions and informed me every step of the way. Thank you for excellent service. I will be renewing my yearly contract.

Gail Allin

Raymond S was courteous and made some suggestions to prevent future problems. Very satisfied with my home inspection.

marta m.

Good employees. Fair pricing.

Jordan K Rose

Yesterday was our first appointment with Big Blue Bug. The tech was Steven D, #96. He was very thorough and knowledgeable. He made recommendations that we had not received from the previous company we used. He was also thoughtful about what pest control to use and any impact to our 2 crazy Labradors. We're feeling very confident about this experience and are glad we chose Big Blue Bug. Great job Steven!

Richard Tierney

Today, Big Blue Bug technician Matt did an inspection on both the exterior and interior of the house. He was polite, thorough, and he answered all of my questions. Well done Matt!

john galvao

Marisol #92 was my inspector. Marisol was excellent, she was quick, kind, and professional. I deal with exterminators, contractor and inspectors as part of my job and I can say that BBBS and Marisol have left a good impression on me, my staff and the residents we serve.

Miles Bogan

Jay McNamara # 93 was very professional and explained in detail everything he was going to do throughout his time here. He was very polite and made me fee very comfortable. I will be requesting Jay if ever I have other concerns, TY MB

Jake Burke

I hired the Big Blue Bug Solutions for regular pest control maintenance at a rental property. They told me they would call me one hour before they showed up so I could meet them there to let them in. They never called and still billed me for the service they didn't perform. I called and they admitted they made a mistake and agreed to a refund but told me they are refusing to service the my property based on a policy they have in place that says that anytime they have to provide a refund they cut ties with that customer even in a case like this where they made a mistake and admitted it. I asked Tony the vice president to explain how this makes sense and he told me it actually works out for them to sustain this policy. I own several businesses and I can tell you that this is clearly not taking responsibility for their actions or lack of actions. So basically they get salty when they know they are wrong and tell you to screw when they make a mistake. There are plenty of other pest control companies out there and if you want customer service then the Big Blue Bug isn't where you'd want to give your business to.

Albert Fox

Marc #44 was great! He was very punctual and professional. He was very friendly, efficient and was willing to answer any questions I had!

Deb Norman

Brett #88 was my tech. He listened to all my concerns and dealt with them in a very professional manner. I especially liked the fact that he put booties on before he came into my house. He did leave baited glue traps throughout the house as I suggested. Several of the glue traps were accessible to my dog which I quickly remedied that with some easy natural barricades. It seems we have an alpha rat...no small task to catch so I am told. FINGERS CROSSED!

Nicole P.

Liz (#54) and Jay (#93) were both wonderful! Extremely friendly, personable, thorough, and knowledgable! I will be requesting Liz and Jay if I ever have other issues. Great experience - thank you both!

Pat Perillo

On August 14, 2018 Jay McNamara #93 was sent to my home for a problem I was having with bees. Jay was very pleasant, polite and professional. He explained what he would be doing to get rid of the bee problem. He eased my mind. I have been a long time customer and have always had a good experience with any of the technicians that have been sent to my home. It is such a great reflection on the company with the knowledgeable technicians they hire. Many thanks for being the great company that you are by always putting your customers first.

Ed Garcia

Had a great service appointment with JayMcNamara#93. Arrived on time and explained the spraying procedure and insect behavior in a very easily understood way so we knew what the effects would be. Highly recommend!

Cheryl Zielinski

Kendall #68 was very polite and professional. I asked if he would make sure that he sprayed under my deck steps as that is where my dog lays to get out of the sun! Upon leaving, he told me that he made sure he got that area done especially well and that I shouldn't have any problems with ticks in the yard!!! My yard abuts woods on two sides. I was watching as he did a great job making sure that area was well sprayed!

Deborah Belisle

I had the pleasure of working with Inspector Liz Soares today. This is my second year using Big Blue Bug Solutions and thus far every employee has been 100% professional, provide exceptional service and have been very friendly. I would recommend them to anyone who needs Pest Management Services.

Susan Forgue Weiner

Matt D was courteous and very professional as well as neat. Told me up front what his plan of action was and then what he did upon completion. Did a thorough inspection of our property and what the best course of action would be. Told me they would be back in 2 weeks to check on things. Now that is service,

Lee Myers

I want to say Axel #78 was awesome and I really appreciate his good customer service! He re-bated all the traps in my Pawtucket home. Since there is a Hugh rat problem in Pawtucket the Big Blue Bug is a must have service!!! If only the mayor would see fit to issue home owners proper receptacles for garbage! Unfortunately all we get over her is big blue recycling bins and nothing else. I’m so thankful to the people at Big Blue Bug for keeping the rodents at bay and resetting all my traps like clockwork!!! So thankful and grateful for the knowledgeable professionals they employ!!!!

MaryLouise McMillan

For our recent quarterly treatment, Marisol (Rt 92) was all business yet very personable. She was so energetic and fast dealing with the outside of the house, watching her made me tired. We are glad to have her come back for the attic to finish up. Thank you, Marisol.

Marie Holland

Inspector #57 was great. Knowledgeable, professional, and efficient.

Diana C.

Our tech Shayne F. was great! He arrived within the window of time we were given and was professional and polite. He was also very knowledgeable on the subject at hand (yellow jackets - yuck!) He explained everything he was going to do and when he was done, he answered all my questions. I felt comfortable having him in my house. I hope I never need services from here again - no offense! :) - but if I do, I would ask for Shayne F. by name. Keep up the good work!

Aubrey Latessa

Big Blue Bug couldn't have come at a better time for the mosquito and tick spray. When Greg arrived, I had an issue with a dead bunny in my yard and didn't know how to get rid of it and away from my dogs. Greg took are of it and checked under my deck to make sure there wasn't any others. Really appreciated!!!