Reviews of Bug Man Termite & Pest Control, Inc (Pest Control)

Bob Sommers

The people at Bug man are great. Not only did they come to my house and give me an honest assessment of what needed to be done to eliminate a small termite colony on our property, but Tim gave me an amazing education on what I can do as a homeowner to keep termites at bay. I can not imagine using any other pesticide service on Maui. Update: Bug Man just completed a termite fumigation project on my property and I could not be happier. The crew was efficient and friendly and they completed the process in less than one hour. Thanks Bug Man!

Rick Kepler

Jeff

James Dowley

excellent responsive service. Professional and knowledgeable. These are the people you want helping you.

Bill Newport

The worst pest control company on Maui. Our condominium is going through a nightmare dealing with this people. Customer service could not be worse. Homeowners meeting today decided today enough is enough and we’re going to switch to a good and professional company Bowman, which is number one on Maui, with excellent reviews only. Bugman was good in the past but after the dead died, it went downhill and they have no concept whatsoever of providing excellent service and treating owners with respect. Absolutely not recommended.

Scott Doran

Scheduled an appointment to have an inspector come out and due an estimate for us. The inspector was very friendly and seemed to be pretty thorough. Waited a few weeks to get the estimate and never heard back from the company. When I called to find out what the estimate was the lady answering the phones was very rude and acted almost put out that I was calling to receive my estimate. She said she would have to research it and call me back. I waited a few more weeks and never heard back so I called again. The same lady was again very rude. Finally I received the estimate over the phone and asked to schedule a service and she said she would have to call me back to schedule the service. I did not understand why she couldn't just schedule it then but I agreed and of course she never called me back. A few days past and I called back to schedule the service. Again, was treated rudely and I had a few questions regarding the service such as can my dog be in the home, how long does it take, etc to which she said she would email me all of the information (not sure why she couldn't just answer my few simple questions over the phone). She never emailed me any information. I made an appointment for 11:00 AM on a Friday and at 11:20 they still were not here so I called to see if they were still coming....they didn't even have my appointment in their books. Needless to say I didn't reschedule and would highly recommend using a different company.

Jakob Kuhlman

The staff here truly cares about your experience. They treat their staff amazing and a happy staff makes happy customer's

J W

Spend lots of money to have my house tented. Although arranged from my realtor, they have never contacted me to provide any information that every homeowner needs to know about the prep, procedure or precaution for the termite treatment. They forgot to do the ant treatment. I have to wait for weeks and finally they called and again when I asked the questions, she just brushed it off. I will definitely go with different company next time. I don't recommend them.

A Google User

I started with this company 16 years ago when the father ran the company. Service was excellent. Recently the father died and I'm told the family took over. It is a disaster. They NEVER arrive on time IF they arrive at all. They have not helped the foliage issue (infestation) despite many treatments. The supervisor arrives and says "I guess we need to try something different" after multiple failed treatments which is what I told them months ago. He said, "I'll have the office call to set up an appointment to give both topical and systemic treatments". Guess what? A week later no one has called. This is a chronic issue and has happened before. So I called and got an appt. lined up and guess what? They didn't show at all! So I called again and was rescheduled. Tomorrow is the appointment and today the office called and said the owner said I was too difficult to deal with and they won't be coming. The people running this company never learned anything from their father and would have been far ahead if they just sold the business when it was thriving. Thank you for "getting rid of me" before I got rid of you. Unfortunately for some of the employees who are nice and try their hardest, the owners and office are incompetent. If there are any good reviews on this company in the last year or so, it's probably a false reviewer or friend most likely.

Amy Asay

Finally made the decision to leave this company. I haven't been happy with their customer service from the beginning but put up with it because they seemed to at least get the job done. However, the hassle of not calling before apts., nasty customer service reps when you call and not showing up for like 5 months a couple times has me saying goodbye. I hate to leave a local company but they're lacking in local aloha and I can't deal with it anymore.

Becky Rodriguez

Have done business with Bug Man for many years and highly recommend them!!!

Anthony Lee

Blessed to have Opportunity to work for such a great company!

Ana D.

Our condominium had been with this company for several years. But this last year we are very unpleased with their service and we are considering other companies. When its their scheduled day to come and spray, every 3 months, they get two or three units done and leave. Some owners stayed home to open the door for them and never even saw them. The owner of the unit they sprayed said that he was very quick and was in the property maybe only 15 min max. Also, they were scheduled at 9 but came at 8:30. The owners that were home, they never even rang the bell, they just left. They also never sprayed the perimeter of the building, around our garage doors and front doors. Now we have a few angry neighbors that have to reachedule their jobs, just to be home again for them. Unacceptable for how much we’re paying for this service. I do not recommend this company anymore. They changed.

Joseph Mendonca

Superb! Excellent fumigation services from office staff to their super fumigation crew. They were very accommodating in all aspects of our project. Many Mahalo's

Mark Gregg

We have been using Bug Man for 3 years now. Our once a quarter treatment in Haiku has been amazing. The tech is awesome and the office staff is very responsive to any issues we have. I have recommended them to plenty of other people on island and EVERYONE loves them and their service.

Derrick Makekau

Scheduled appointments and they never showed up. This happened twice so disappointing.