Reviews of Modern Exterminating & Termite Control Inc. (Pest Control)

Stan Dombrowski

If I could rate this place any less stars I would based off of their service. I recently had Modern come to my home for some termite work. They came with a crew of two men to my home on 5/13/15 to perform service that should not have taken a long time. The first member was an older man, Ray, who was very good. the other member was Scott who also happens to be the owner's grandson. The owner is Jim. They pulled their truck into my driveway and Ray began to work on drilling the holes. Scott meanwhile instead of following right behind him and filling in the holes with the termite solution proceeded to go back into the truck and light several cigarettes while Ray drilled all of the holes around my home. I didn't really understand why I was paying for two people to perform labor yet only one was doing work and the other was getting cigarette ashes all over my driveway and lawn. Once the drilling was completed Ray then began to fill in all of the holes and did the entire job himself. What should have been an hour job took two hours because only one guy was doing all of the work. I took time off of work to be at my home while they were completing the work and had an hour of my day wasted because Scott couldn't get out of the truck and do his job. So not only did I have time wasted but I paid a large amount of money including labor that I shouldn't have. I immediately notified Jim the owner that his grandson Scott was not doing any work and instead of being apologetic to me and adjusting the price he just made up an excuse for his grandson that he must have been sick when clearly he wasn't. Jim and my sale rep, Dominic Peda were not very helpful in trying to make me a satisfied customer and demanded payment in full even though what I paid for was not what I received. I am going to file a complaint with the Better Business Bureau as well on 5/14/15 so this is on their record. PLEASE STAY AWAY FROM THEM and support another local business instead.

Rhonda Kinard

I've used Modern for 10 years. My house has been termite free. They come out annually to inspect. They are courteous and friendly. Highly recommend them

Elizabeth Malone

Gave me window from 12-2. Didn't call, didn't text. I called, my husband called, no answer. Then "Dominic" had the nerve to give me an attitude for him pulling a no call no show.

Tracy Yarnell Richter

I have used Modern for several years and have always experienced prompt and courteous service. In the couple of instances I have had an issue outside of my normal service times I call Frank and he comes out same day or the next day to take care of things! Reasonably priced and dependable!

Stephen Eldredge

Have been a customer for years. They came out within 1 hour of my call to take care of some yellow jackets! Thanks

Kevin Juliff

I stopped at Modern Exterminating today to speak with them about mice in my house. In person face-to-face I told them I no longer had any active mice due to another exterminator coming out to take care of the problem, however I wanted a second opinion on the entry points the first exterminator identified. I was willing to pay them for their time but they said an inspection would be a courtesy service they would take care of for free. Blown away by their generosity I was ready to leave a 5-star review until the inspector came out. He was at my home for 2 minutes and once he found out that there were no mice it was just an inspection (Something I clearly stated face-to-face when I went into the office earlier that morning) he abruptly said I was wasting his time, he picked up his things and left. He was short, rude and unprofessional... especially when I took my time to go over to their office and set expectations. DO NOT use this company for anything - If you have a bug or rodent issue go to Prodigy Pest Solutions, they were the first exterminators to come out and they actually took care of the problem. They were nice, explained everything and even came out for additional visits free of charge when the first couple rounds did not completely kill all the mice.

Connie Nulty

Their customer service is severely lacking. One of their employees actually yelled at me over the phone while I was questioning their services and the large fee charges. I don't plan to use them again. They charge large fees for minimal work.

dawn harland

Clearly not enough exterminators for the local area. Very unhappy with the service as I am not getting what I was told I would receive.

kelly scheck

A month now with a flea problem. Went to Modern 3 weeks ago to get three cans of a spray. Man told me any more than two would be overkill. Vacuumed every day till treatment day, treated, went out with pets for two hours. Home, open up house, back out for an hour. Was feeling fleas on legs within a few hours. Back to Modern for The cams. Went through same treatment plan only to feel them again within a few hours. Only suggestion ids to buyanother IGR and do it again. Over $100 later, still have problem. Not happy st all!

Justin M

Modern Exterminating and Termite Control Inc. Is a very welcoming family owned and operated company. Excellence was delivered. Thank you guys.

Chad Weldon

I have been using these guys for my business and home for over 10 years. I never have any problems with any pest and if for some reason something does come up I call Frank, our technician and he is pretty much out the next day. Great service, great people and a great company!

Rose McIntyre

We called modern because we were seeing a ton of different bees around our shed/garage. They sent a guy out same day which was cool but when he got to my house he hardly looked. In fact he told my husband there’s nothing he can do and told my husband to seal our garage better. I couldn’t be out there because I’m pregnant and allergic to bees. He spent more time handing my husband a card and was preaching his religion to my husband?! We called for help with our issue which he ignored and said we didn’t have a problem. Well now my husband just found 4 nests in our garage while I was in there! Thanks a lot for being terrible over the phone and in person. Never using this place again. ZERO STARS

Matthew Jones

Worst customer service ever. My wife called on 2 seporate times to schedule a service appointment and they never called back. First time i ever had a company not want work. They must be millionaires!

Robyn D

Love love Mike he is the best And so sincerely honest and respectful...I really appreciate how helpful and prompt he always is...I would recommend this company to anyone, because Mike is perfect in my book he always listens and is very knowledgeable and informative Every encounter I have had since my services started has been professional

John Smith

Such a sketchy business is it legit? The man came once and never came and they emailed me? When I said a phone call worked best and they charged me a late fee. Unbelievable

Google User

Great service, great people and a great company!