Reviews of Terminix (Pest Control)

Carolyn Houck

Excellent service. We would recommend Terminix to anyone!

darin taylor

very satisfied with the service that Terminix provided.

Gregory Miller

Scott Kohlhagen employee number 32533 is the reason for giving 10.He is professional with the job that he does, very thorough...and a people's person. Something very rare in the field of customer service. He deserves the utmost recognition from Terminix "as a job well done ".Thank you Scott.

Lorrie Nadeau

Gary was fantastic, on time and very informative.

Jakara Segrest

great customer service

Omar Faruq

I called four times to schedule a free inspection for my home, but nobody showed up. Everytime I called, I had been told that, someone was going to contact me that afternoon or the next day, which was not the case at all. It's all marketing, the reality is probably different! I had to choose service from another company at last - they just showed up within 2 hours after my online request.

Aleck Jones

Since the time I met Lawrence Davenport, he has delivered beyond my expectations time after time. If all other Terminix technician are as polite and helpfull then I would recommend everyone to use them.

sammie bracken

Guys we're super. Great product and great improvement

Robin Spear

Always fantastic service and communication. Pest issues have been eradicated quickly. I highly recommend Terminix.

Darren Ashby

Technician is very helpful & knowledgeable & does an awesome job

Mary Burke

Terminix sales person , Mike, delivered on all he promised. Service was fast, courteous,and hopefully, efficient. I would highly recommend Terminix to anyone.

Stephanie Farrell

My primary reason for rating Terminix a "10" is because of customer service. I appreciate the notifications received as well as the professionalism and knowledge displayed by my assigned associate, Clay.

Marsha Novita

I am totally satisfied with the service Terminix does at my home. The technicians always go the extra mile to take care of any problems there may be as well. They are dependable and easy to communicate with. They have my highest recommendation for extermination service.

Trucking over 50 com

I was very disturbed to see 2 terminix employees take out a Canadian Goose nest and destroy the eggs and nest while unloading my truck at receivers. Both the mother and father geese searched for about an hour to find their nest of eggs. I almost felt they were crying while walking around making a lot of noise. When they first came to remove the problem, we thought they were going to remove birds and move them to a different location. Terminix did not handle the problem correctly. people had to walk back and forth across the area and the geese were not happy causing them to be on attack mode makeing it dangerous for all ,their (terminix) answer was they will eventually fly away

Mercilia Brice

If I could give a negative start I would. I just sign up for service on the 29th and I called yesterday to cancel service because I am not satisfied. I spoke to an associate who said that I will be getting my moneyback, but a branch manager have to call me and do the actual cancellation. Today I received aa voicemai from Steven stated that he will not return my money and he was going to send a technician to my house. First of all, I do not want your tech at my house anymore all I need is my money because I am not satisfied. I still have the same issue and currently have an appointment with another company to come over to do the job. I don't understand why advertise that you will give money back and refuse to do so when asked.

Candace Arthur

Terminix was quick, professional, informative and friendly! Have not had one issue since they performed their service ~ Highly recommend Terminix for pest control!

Melissa Taylor

Everything they promised was delivered! Great tech..explained every step...id reccomend them! Well....I’m adding this part because the day before Terminex came roaches were EVERYWHERE...now, a little more than a week later and maybe one or two! Best investment EVER!!!!!!!

Sandy Williams

The technician was very nice and friendly.

Michelle Hebert

Our technician, Jason, always goes above and beyond. He is extremely courteous, professional, kind. He is genuinely a good person and is knowledgeable and attentive to our pest control needs. He also keeps me informed of his arrival time.

Michele Jones

We had a completely unfortunate experience, that could’ve been avoided. Our humble abode was built in 1935 and we signed a contract with Terminix for a year, it was $900 down and a monthly fee $100ish the contract was for both subterranean termites and dry wood termites. I had seen mounds of black stuff above the window frame and they came out, I was told not to worry and they sprayed and left. Months later, I had the same black stuff on my closet floor, I was then told my old house was “settling” my feeling’s were unsettling at this point and once again, they sprayed. Another few months, I saw a termite, we call Terminix and we’re told, your contract is up and it’s going to cost you. They figure the price by “air space” I spoke with the manager and he gave us $900 off of the price. We still had to pay $2k and 2 nights at a hotel 2 nights to board our dog, replaced the landscaping in the front of our house. My anger and frustration is because the issue occurred when we were under contract and we were lied to with the “settling” remark and as soon as the contract expired and how convenient no follow up calls for renewal...I wonder why? Because we had termites!! They’re the only company not calling to renew.

Jim & Sharon Taggert

This is the second time Jose has been to our home and we couldn’t be more pleased. He takes care of every detail, listens to our concerns and takes time to educate us. Super happy to have him helping to take care of our new house

michael kinsman

These guys are happy to quote and take money, but getting them to do their job is impossible. Hire a locally owned company.

Eric Collins

Super friendly and explained the exact process in detail.

Benu Chauhan

This rating is for the technicians. We have met with about 7-8 technicians, and they have all been really good- knowledgeable, respectful, and always helpful in tailoring the services to each unique need. A BIG shout out to some exceptional folks at the local terminix- Robert and Tim and also Bob McGowan. They have gone above and beyond to ensure the safety of our home. They have also educated us about the naturally present wildlife and its behavior, and they have been very reliable and responsive to communication. There is a disconnect between online/phone scheduling and the local service office which has often pushed me on the verge of ending our contract with Terminix, but the excellent service by their technicians restores my faith in the company every time. We are very happy customers of three years. I hope they can bring mosquito treatment soon.

marek m

Great service online with the technicians who came out, Robert McGowan and Shaun Araujo. Plus with the service online with chastity. So happy I chose terminix . Especially thankful for the inspector Robert Wagner, who originally came and inspected my home and sold me on terminix

tracey creal

Terminix has serviced a medical office building I manage for the past several years. The technician, Mike, is always quick to get here when there is a need, and is always going above and beyond to get the job done. I am sure his is a thankless job, and hope he knows how much we appreciate his effort, and great service.

Amanda Mohr

Keeps the bugs a stray

Frank Nissen

Great service and fast and thorough. Would highly recommend.

Ricci Woods

Our technician, Scot Kohlhagen is simply amazing. He always goes above and beyond on each and every service. He is very friendly and always has a smile on his face.

Jaimee Bridges

They couldn’t even tell me how much a simple inspection would be to sell my house. They said they would tell me when they showed up. I took my business somewhere that could actually give me solid answers.

Melissa Roebuck

Our Terminix guy Mike is always on time, willing to help, very knowledgeable and we got actual results. We are now bug free! It was so worth the call to Terminix.

Curtis Boyden

Immediate results. Our technician is very friendly, timely, and competent. We will gladly retain their services to keep our property free of unwanted pests.

Veronica Campbell

Love this company because they are very thorough. They don't just come in and spray they interact, ask and answer questions it's not a rush job. I do recommend them to anyone having issues. Thanks Gentle Men

Jennifer Bellino

Peter Batty was AMAZING! he was very friendly, courteous, took his time in answering my many many questions. His demeanor and kindness were very much appreciated. He had also been quite accessible by cell phone with subsequent questions . Additionally the person on the phone was very courteous and friendly- much more so than other companies when I call. Also the services were very very very prompt which was very satisfactory to me. So far the other thing I really like is that due to your policies or warranties I'm able to call with any subsequent issues and you are able to come up without additional charges. I highly highly recommend your company.

Joni DeBaun

Terminex does a great job and are quick to take care of any issues. James Hatfield is the best representative.

Lora Colson

When I called to cancel two months and one week into he year they only reimbursed me half of my money. That is unacceptable. Why should I pay for six months of service for two months and one week.

Later Days

Shawn Sheffield was very knowledgeable about pest control.He kept me informed of what he was going to do,Shawn also,answered all of my questions.Shawn Sheffield was kind & friendly.I'm glad Terminix has a technician like Shawn. 5 stars!

Rose Barry

Jim Shuler is a experienced, knowedgeable tech. He was friendly and polite. I was told everything he would be doing for my tx. He even pointed out a problem I was having with awoodpecker boring into my house. He also gave me advice on to deter the bird. If I could have Jim as my regular tech I would be a very satisfied customer. Please make this happen.

Denise Allen

Excellent professional service for annual inspections following termite treatment 10 years ago. Happy to report no reinfestations!

Erica Sleeper

Every technician I have had Is been very courteous and cooperative I actually got a supervisors cell phone Every time I have text They have been immediately on it One of the better moves I made this year

Barbara McCarty

Very nice and neat. Job well done.

Jeff Smith

I am an existing customer of Termininx. In addition to my scheduled monthly services, I had an appointment for an inspection of my chimneys, in which been invaded by something. I had a noon-4 pm window, so I stayed home from work that afternoon. they never showed or called. When I called at 5 pm, they told me someone had failed to get the service request to the technician, so we rescheduled for 2 weeks later from 8-10 am. no one showed, no one called. I've called 3 times today to find out what's going on, each time getting their national service center, who keep blowing me off, saying they'll reach the local manager and technician. Of course, no luck there. I can't speak for other locations, but the ones in Windsor CT are idiots. Edit: National finally gave me the branch manager's name and number. I called, got his VM, and was unable to leave a message because his mailbox is full. I'm sure it's from lots of happy customers leaving grateful messages.

Sheri Amato

My technician is punctual, polite and professional.

Me Po

Unbelievable. Called Thursday for BEE problem, they scheduled following Monday (4 days later) between 10am-12pm. They called Saturday to confirm. Monday waited until 12pm NO CALL NO SHOW. Called and was put on hold for over 30min. The guy finally called and said it would take him another hour to arrive, making him an hour and a half late. Needless to say, if THIS is how they start with a simple first service call for an estimate, I can only forsee undependable service after if we ever decided to utilize their services. No thank you - PASS

John Candelaria

Very polite and professional. Prompt and diligent.

Eric Benson

They seem to do their job well

Travis Jones

I called about a week ago requesting to pay for wood destroying insect test/report for the sale of a home. Was asked when would be a good time to come out...I said Fri anytime... they call Friday and ask if they can come out Tuesday morning.. I said sure... they call Tuesday and ask what time.. I said anytime.. they didn't show in the morning so wife calls guy and he says he will be there after next appointment... guy never shows.. we call the next day and they apologize and say they will be out Thursday 11-1... but yet... another no call no show Their management should be embarrassed by the customer service they provide... if you can't trust them to show up... why would you trust them to protect your home from pest

john smith

very good at ridding your home of pests from roachs to ants i would reccomend them to anyone they are no nonsense professionals

Kyle Cure

Service sucks. Employees are lazy and rude, customer service sucks.. I would high suggest takeing your business else where.. no stars if it was an option

Amir Spears

Great service.

Adam Kynaston

Terminix is amazing - always just a phone call away when we have problems. And their product is AWESOME!!! Shawn is the best tech in the region too!!!

Melisa McGehee

This is my fourth house and since I have had such great service in the past, I have signed up with Terminix again.

Walt Krauchick

Quarterly insect prevention has eliminated spiders and ants

Aixa Cruz-Martinez

My Technician was very friendly and explained in details the process, he was to follow and the differences between products.

Linda Nickleson

On Sun Jul 10, 2016 at 01:44 AM Thomas Nickleson wrote: Excellent service and our technician, Jim, is very professional and thorough. He always is pleasant and explains what he is doing and why.

jane hedlund

Salesman dropped my application and scheduled service appointment through a crack somewhere. Never got service, calls or signed up. Worst of all, no local contacts to help or work with.

josemaría de churtichaga

Horrible service. Failed to vist twice; then came abd agreed the treatment. Called the day before saying they can't do it and asking to reschedule for next month. Avoid them

cathy bowrey

Very pleased with the service, and those I have dealt with. The workmanship is superior.

Tony Wilkey

Great Service!

Jennifer Adarme

Dave was absolutely fantastic when he came to do my initial work.He has very good communication skills and talked me through everything, answered my questions thoroughly, and didn't mind at all that I followed him around and showed and explained everything he was doing. He was very, very great. He gave me a few extra glue boards, great advice, what to expect over the next few weeks, and his card and made sure to tell me that if I needed him, he would be right here for me.He provided a profound level of customer satisfaction that I don't even think I provide in my service job! I'm very content with choosing Terminex and will gladly continue to pay the price for getting Dave level service! Thank you! And no issues since!

Calvin Brown

Chad arrived on time and was very thorough and explained what he was doing. Treated inside of house as requested also.

sosara77

My Terminix rep Tony was AMAZING!! Answered all my questions, was polite and funny, worked around my schedule. Also Terminix was a lot less expensive than Orkin and I liked their scheduling so much better.

Diane McGuinness

James is our technician and he is the best. On time, calls ahead, checks if the time works for me and is dog friendly when coming to spray at my home. Thanks James!!!

James Waple

Efficient and willing to go the extra mile for you!

richard tremblay

Very professional and they listen to your concerns, things that seem to be missing in society today. Highly recommend.

Bruce Sutton

Technician on time, friendly, thorough and knowledgeable.

David Hegarty

No show on scheduled inspection. Booked an inspection with a confirmed time of 1p-3p, and stayed home from work to deal with it. By 3pm, no-one had showed, so I called Customer Support, and was told the person was running late and that I was next on the list. By 5p, still no-one had showed. I wasted a half-day with this incompetence. I did not receive a call / email from Terminix to say they would not show. They just didn't show.

Brenda Johnson

Very professional and a decent price for the service. Technicians are all very courteous when I’ve been able to see or speak with them, very friendly. Customer service has taken my needs for prior notifications seriously and I’m happy they are sending me email notifications prior to service so I can notify my tenants.

Don Cole

Glen, your tech, came to do annual termite inspection. We have had a termite program for many years I mentioned to him a service I would like. He got busy, arranged it, and the service was completed within hours, not days or weeks. Very impressed with "can do" attitude and his skill on completing the job. His attention to details was very impressive. He is hands down the best tech we have had from your company.

Kathy Grider

They give us peace of mind by checking every year and are always professional.

Sandra Huskey

Here when you need them.

Jenny Martinez

After Terminix treatment, had no ants of reoccurrence of ants.

Renn Giblin

George was polite, courteous, on time and considered our needs and those of our animals that had to be out of the house during service! Mahalo!

Valerie Mason

Appreciate work on a Saturday, had been trying to get the ants for 10 days and wasn't making any head-way. Your Technician from Topeka was very professional and the ants are gone.

James Guth

Everything went well with the termite inspection.

Scharvell Gandur

Great pest control company!!! The only awful thing about them their new scheduling system and answering service. They are never able to give you an appointment time on the first call, they usually call you back or simply forget about you!

Frank Felix

Great

christopher adlamnoel

Very courteous and kind, the associate went above and beyond to make sure all my needs were met and I was well taken care of. I would highly recommend their services.

Lisa Jackson-Cherry

Excellent communication and service. Technician service was professional and thorough!

Deb Gebur

Quick service & proffessional..

Brenda Hanlon

No bugs. No issues. Love it.

Executive Director

Our technician Ellis is FABULOUS! Terminix is fortunate to have such a skilled and responsive employee. And we are fortunate that he covers our region. Thank you Ellis and Terminex.

Magdalia Montanez

Awful customer service. Have scheduled 3 different appointments to get our services started with Terminix. They have not showed up to 2 different scheduled appointments. By the third appointment the technician showed, but would only treat the exterior of the house and refused to treat the interior. Technician states “treating the interior does not help get rid of spiders.” I think it’s time to try scheduling with another company.

Shaun Mounce

Mike and Jeremy were great! Fully explained everything! Also very affordable. No complaints!

Unity Church of Hbg

Your technicians always ask if there are any problem areas. They are always clean and neat and very polite, always asking how things are going. They arrive on schedule on the days we are open within our hours of operation. I am very pleased with the service Terminix provides

carol morgan

We were extremely pleased with Matt Tharp, Inspector and Tony Moore, Pest Specialist. Both men took considerable time explaining the situation and steps to resolve our problems. I would highly recommend them both. The men who installed the termite controls outside were also very professional but they did not leave business cards. I would recommend Terminix to friends who are in need of this service.

Carolyn Baier

Had Terminex at a previous location and decided to use them again! The service technician was competent and courteous and efficient! While Terminex is not the cheapest, they bring a world of experience to the job. Also, I had s $50 coupon which they honored! Pleasantly surprised! Recommend their service!!

Aleesha Taylor

I have been consistently pleased with (and relieved by) the very professional service that I have received from this company. Everyone that I've worked with has been very courteous and extremely helpful. I've worked with three people so far. If you (unfortunately) need an exterminator, these really are the people you want to deal with. When I first called them, I was having a 'rodent crisis'. They literally could have told me ANYTHING in that moment, and I would have paid them. I am so appreciative of the honesty and manner in which they have SOLVED my issues. Thank you.

Tony Savage

I find this company creditable and knowledgeable

Moto Roob

I tried scheduling a termite inspection for a new home that I'm purchasing three different times, each time there was an issue with the technician. The first time the tech never called me back, the second time he called the night before trying to schedule a different time, and the third time he never showed up at all. The customer service was good, the helpful lady called the tech and left him a message, and even called both of the managers at this facility. I was told I would get a call back and I did not. I would stress for anyone who values there time to go with a different company. I cant even imagine how hard it would be to work with this company if they did find a problem during the inspection.

Tactical Toasty

They did a poor job of treating my house and the pest still continue to survive. Thanks Terminex, $1000+ down the damn drain.

Carol M

All three of the employees that have come to my house have been extremely professional, great attitude, shown great knowledge and shown a desire to resolve both my pest & termite problems. From the Salesperson to both technicians! Very pleased and feeling confident that they got this!

Don Tusel

Christina, our technician, is simply WONDERFUL. She knows what she is doing, keeps us informed of what she has found, and explains in detail what she is doing to remedy the problem. She then returns a few days later to see the results. We can't be more pleased. The exclusion guys are also excellent. Nick was our original technician but we now have a new person, don't know his name, but he is great.

Brynda Foster

With every experience, including the most recent one, we have always been pleased with the quality of service we get whenever we call Terminix. The gentleman that often takes care of our place is cheerful and respectful, not to mention 'very good at his job'. We actually look forward to his visits. In general, Terminix representatives, whether on the phone or in person, are courteous and respond quickly to any issue we have in a timely, professional, and positive manner. We frequently recommend Terminix to others because of these very qualities.

Melissa Johnson

Worst customer service EVER... The Topeka manager is a JOKE , Scott offered for his tech to come back out free of charge since the services were not done right, the so called manager Scott never lived up to his word, matter of fact never even return my phone calls..call center was just as bad, never will I refer them, scott needs to find another profession he sucks at the job he does now

Michael Thomas

Very pleasant and professional... everytime I'm scheduled or anytime I need them.

Melissa Petersen

They are very friendly and helpful. We have never had an issues! They are always willing to come back in between treatments If there are any issues!

John Madden

very difficult call service....on hold for a very long time usually

AnjaliReed Phukan

I have a beetle problem. An in home terminix salesman told me to buy termite treatment (when I didn't have termites) and some other spray to kill the beetle. He then didn't show up for confirming bug was dead months later. The bug is still active. I had to call for over a month to get a reply for someone to visit. Terminix didn't show or call to cancel at scheduled time. Came next day, said my house needs tenting, which costs about $10,000. Someone else was supposed to come at 4pm today to confirm my house needs tenting and it's almost 5pm and he's not here either. I dont feel comfortable having this unprofessional operation tent my house, and when I called for a refund Terminix said the July appointment never existed, no appointments were missed, and a full refund is not going to happen. Scam artists. I'm out over $1700 & I still have the same bug destroying my house!

Danny Belisle

To high on price

Jon G.

Truly professional service and care. Micah is terrific as was Fred just before him. Took the time to explain the products and application and then went to work. The communication before the appointment was strong and solid. The Terminix team on the phone are great - easy to contact and "real" people, not a robotic telephonic maze anywhere. The end result is a home and property free of crazy and carpenter ants, and safe for my pet too. Thank you to Micah and the entire Terminix team.

Darrea Gill

Excellent service! Very polite, knowledgeable with all my questions and keeps me updated when he will be in town for my next visit. Rich is the BEST and has been there since I signed up over 2 years ago and always reliable! Request him if you can

Dale Winazak

Great group. A+ service.

Jada Rufo

The people at terminex are really nice but I've had problems. When we attempted to tent back in April it was cancelled due to windy weather. But I had given them the key to my house. It took me several days to get my key back. I found myself at their office banging on their door in the rain just to get my key back. This week we finally got the house tented. They told us that we could return around 5-6 pm the next day. I came back 6 pm the next day because I have to work early the next morning and I need my equipment for work. I left it in the house thinking I will return around 5 pm and have ample time. However, the door was still bolted and the sign DO NOT ENTER was still posted. I expect businesses to keep their word. If you tell a client they can return after 5 pm the next day they should be able to do that. No hassle! Now I have to change my work schedule at the last minute! My boss won't be too happy about that and neither am I!

Ted Cohen

Use ANY other pest control company!!

Jim Sipes

I was very pleased with the service offered by the Terminix representative. He was very polite and knowledgeable. He answered all of my questions and genuinely seemed to care. It was a good experience and I would recommend him to anyone looking for a pest control solution.

James Francoline

WARNING! Do not use this company. Cannot answer technical questions like "what about pets during and after application", "any particular issues with the effects on well water." No regional or in state contact points. They have flooded Google with "glitzy" click bate and reviews loaded up the fake consumer review with steller comments. Listen, these guys are spraying poison in your home, business or rental property. If you can't contact a locally responsible person, with pre or post application information, you are making a grave error. What difference does it make if the "techs are nice?." BEWARE. UPDATE: I am removing the one (1) star I gave these buffoons yesterday. After cancelling any service I could possibly want, they sent a Tech over at 4 pm the today. My son calls me to tell me that I need to come home to sign a contract before any (spray) application can be made. Are you kidding? What application? This company is a SCAM. BTW, PLEASE NOTE BELOW THAT THE RESPONSES ARE BOT GENERATED. LIKELY THE SAME WOMEN PUSHING BUTTONS FROM THE TERMINIX HEADQUARTERS IN ASIA THAT DIDN'T HELP ME YESTERDAY!

Jeremy Lantz

Dennis was great! He told me what he was doing at each phase. He explained everything in detail to me. He was easy to talk with and very courteous.

Kathleen P

I never have to worry about the service. They schedule and arrive as scheduled, perform the service, and notify me when the service is complete.

Kenneth Speck

Great service!

Jennifer Kikta

Terminix needs to be sure their drivers have a valid drivers license. I know roundabouts can be difficult, but never does the right lane turn left at a 4-way roundabout! I have had an issue with this driver twice now in the past month coming off of 69 onto 106 st > Crosspoint Blvd and again going down 106th > Crosspoint Blvd at roughly 7:30 both mornings during the weekdays. Just to add, we have used Terminix in the past, very overpriced and lied to us about termite damage. Will not use ever again.

Scott Harris

My experience with Terminix was very positive. I will recommend them to everyone. Communication is essential when dealing with the public. This company has that down pat. Modern technology is amazing to us older people, I actually knew where the technician was as soon as he left the office to respond to my address. He listened to my complaint, did a thorough job applying the solution to combat my pests, spent a few minutes explaining what happens next and he was off to the next job. He did not waste any time and was basically in and out. Chris Murphy is a real asset to Terminix. Thanks Chris!

Stacy Bengochea

Our service tech, Carl Nycz, was outstanding. He was thorough and took time to explain everything and answer all of our many questions. Previously, we had seen at least 1-3 ants every day, and usually more than that, for over a year. It's now been one week since the treatment and we haven't seen a single ant! Thanks Terminix and Carl!

cheri chambers

He was a nice guy who took care of my requests in a timely manner, and wished me a happy holiday!

Christina Castiglione

Great company. Great service.

T-ELL GEL

We can't express enough the relief we feel after the stress free treatment and quick response time that the west Indy Terminix team (Tim Lammert, Dave Primo, & I'm embarrassed I don't remember Dave's co-workers name) provided to us. So professional and thorough, and took all the time needed to explain and answer any questions. We highly recommend Terminix. Thank you so much for the peace of mind!

Pam Cyphert

Great service

William Stanton

Our technician is so helpful and great to work with. Shawn is always friendly and courteous and will do most anything you ask of him. We really appreciate him.

East Indy Dental Care

Very informative and helpful. Came right out when we called.

Betty Gunsaullus

Service is always quick and complete. It is always within the scheduled timeframe and it's easy to reschedule. I haven't had any problems since we started.

Keith D Thompson Jr

Terminex seems willing to keep coming till our pest problem is resolved.

Kevin Miller

John is the best service tech we have ever had. He always asks if we need any additional services beside the regular treatment and performs his duties thoroughly and with a great attitude. Kev

Joe Brochu

Michael Wagner is friendly, courteous and flexible with scheduling times. Michael is the main reason I continue to stay with Terminix. He provides insight and recommendations on how to keep pests in check. His performance is outstanding.

Dawn Newlon

Good servuce price us expensive

Lani Langton

Harold Stone does a great job serving Terminix. We always verify when he should show up so I am home even when I have a busy schedule. He s friendly andvery clean when he arrives. He knows what he is doing and I trust him.

Mark Stewart

On time arrival, and nice guy. Good work.

Jeffrey Moore

Although the annual warranty price for drywood termites and subterranean termites is OUTRAGEOUSLY HIGH, the service technician who performed my annual drywood termite inspection was very thorough, polite and knowledgeable and offered advice for landscaping changes to implement that would further deter unwanted pests (ants, rodents & termites from gaining access to my home. Consequently, he alone caused me to rate Terminix greater than a 2, which I would have otherwise used as my rating.

A

Horrible customer service!!! Charged for service rendered when promised a credit. Called multiple times. Hung up on. Screamed at. Even supervisors were incompetent. Called back days later to try again and same thing. Couldn’t get anyone to transfer me to my branch without having to go over the whole speil of why I was calling, completely wasting my time! After 2 weeks of calling almost every other day. I finally got transfer after waiting on hold for over 30minutes after the transfer. Situation is supposed to be resolved... we will see... Horrible Customer Service!!!!!!!!!!! Incompetence and no manners!!!!

Kenny W

The service techs are good, however customer service is horrible. Don't expect a call back from the local branch. If you are looking for an exterminator, I would find another company, Terminix is only interested in selling you a contract and taking your money, it all ends after that. To the business owner in response to your reply, I have left 2 messages over 3 weeks with my full name, address and phone number. It is too late.

O.C Designz

My services was great!

Lisa Shipley

Do not put your card information on file with this company.... They will take funds before even billing you and give you nothing but the run around to get your money refunded. I am now at nearly 10 weeks without a refund after promising there is a check on the way. They tell you what ever you want to hear to get you out of their hair for a while. BEWARE!!!!!!

Sheryl Babladelis

Technician was supposed to come for the initial inspection between 10 and 12. Never showed, never called. When I called the office after 12 noon the lady said she couldn't find the technician or the supervisor.

Jen Ross

Our guy was very nice and did the job quick!

Kari Clark

Awesome experience! From the inspector to the serviceman! Great job and very professional!

Doug

We've been using Terminix for about ten years. Our technician Michael Wagner is always prompt and takes the time to answer any questions we may have. You are also very responsive- many times coming out between treatments to address pest issues.

Robin Smith

Nice friendly service and no bugs.

James Norkawich

The Best around hands down !

Jennifer Davison

Jose and the entire team are amazing and doing business with Terminix is easy!

Heather Zukauskas

Great experience. He was very professional but was also very sociable with us! Praying the bugs go away but im left with comfort knowing they are almost all gone!

sharon reeves

We really like Scot, he comes, does his job and then takes the time to make sure we are satisfied and answer any questions we have.

Michelle Adler

Shawn Sheffield has always been on time, professional and courteous. He always uses the shoe covers before entering the house and asks before entering closed doors and is very thorough.

Thomas Schumacker

We have been using Terminex for about 2 years and have been very pleased with the service.

william brown

The technician was very thorough and the service surpassed our expectations

MFISF MFISF

Amazing welcoming I had a blast at this interview everybody treats you like family I loved it I can't wait to start.

Wencai Huth

This company is very dishonest. When one of the room in our vacation rental house got bed bugs, we found Terminix in Lakeland. We was told chemical is the only way to kill 100% bed bugs and for each treatment, we had to wait 10-12 days, the first treatment was failed and we still had bed bugs, 10 days after second treatment, the technician did not show up as schedule for inspection. I was told to reschedule and it might take several weeks to kill all of bed bugs. So far, we already lost $4000 reservation of this house, and we found alive bed bugs are still in the house. We could not afford to lose more house booking and had to find another company to do high heat treatment. It only took them one day to kill all bed bugs. We paid terminix $2800 and lost $5000 booking and still did not get rid of bed bugs. we had to pay another company to do the job. I will never ever used terminix again.

Cheryl fernald

Knowledgeable staff, Friendly service, Ease of scheduling an appointment

ALICIA MARDIS

Technician was prompt, professional & courteous. He took the time to expain and educate which is appreciated by old folk such as ourselves. Thank you Willie

Suresh Patel

Great and prompt service.

Michele Souder

Consistently great service

K OConnor

Very poor communication. We made an appt. Tuesday for someone to come out for an estimate Wednesday between 10am and 12pm. We got a call last night asking if we had canceled the appt., my husband said no, we are expecting someone Wednesday. No one showed up today and no phone call. We will be looking elsewhere for a service.

Mike Stesen

WORST company ever: never returns phone calls, does not keep promises. As for Mike the sales man; he does nothing after he gets paid also never returns phone call. i would not tell anyone to ever use them i spent over 4100.00, never even got a return call, still had a rat problem that problem has finnally been resolved. I believe the Manager was rude to my wife and compared his medical problem to our rat problem, Very Unprofessional. Even when I tried to call to pay my bill in full they couldn't even talk to me, they need to call me back. Go Figure

Harold Haynes

The Terminex Representative is always on time friendly, courteous, and always professional.

Dee Lloyd

We have been customers with Terminex for a few years and are very happy with there service. We are notified the day before they arrive with a personal phone from our technician and we are informed the next day when they are on the way. After their visit we get another phone call to let us know what they did and if there are any problem areas. If we have any issues between visits are tech is there to take care of us. Highly recommend their company.

Mark Thomsen

Stellar!

Mark Wolfe

Dont come back!

Liz Carpenter

Very professional and personable. Quick response to needs and good follow up. Worth the cost.

M Hen

Good company to work with. The Terminix associates who serviced our house were very professional, thorough and informative. I felt very knowledgeable about the fumigation treatment and the capabilities of the associates and chemical after engaging the team over the two days of the process. They instilled peace of mind where concerns over termite infestation formerly reigned. I wholeheartedly would recommend Terminix for treatment of your pest concerns.

Gerry Mcdonald

I am very satisfied with the service I get from Terminix. They are on time and do a good job. The knock all the webs down and check for ants plus spray for spiders. Good people.

Adam Ross Sochet

Excellent Service and very competitive pricing.

JESUS RAMON GONZALEZ

Excellent experience company exceeded my expectations each and every time of service; congratulation to all of you guys crew.

Samantha Zuniga

Sam was great. He went above and beyond confirming our appointment ahead of time and walking us through all the chemicals, the process and how long to keep our animals in the house. Overall great experience with him. My first tech was a no show but when I called they had me rescheduled quickly and escalated to find out why the first person didn’t show up. I would recommend Terminex to others. The pricing was a great deal too!

Jessica McGee

Was inexpensive and very effective. The worker that came to our house was very nice and explained everything to us.

danielle blackburn

Our terminix employee Brian did a great job. He gave me alot of information and answered all the questions I had. He made us feel like our problem was his to. I would recommend you guys to everyone.

Gary Davis

Very good service. Show when they say they will and listen carefully to what I've seen and experienced. Results speak for themselves.

Patricia Jackson

I haven't had a creepy crawly in the house since Terminix came and sprayed. Awesome. The workman was very personable and explained everything.

Dora Aio-Leamons

Awesome Service and always informative.

Jan Adamson

Always get great results -- Rich is a super-conscientious technician!

Gary Cole

I have been in my new home for a year and haven't seen a single ant or spider! Brian HItchens is truly a professional when it comes to bug eradication. I had to call about some underground bees about a month ago and he was there within 30 minutes! Always polite. I am looking forward to many years of working with Mr. Hitchens and Terminix!

Jessica Marie Servin

TERRIBLE!!!! Scheduled an appointment for Sat 12/10 between 8-10am. As of now, still waiting for tech to call/show up. How is that customer service? I should of known when I initially called, and waited 20 mins just to have my call discounted. NEVER again will I use this company. If they can't keep an appointment, can't imagine the type of work they do. Thanks but no thanks!

Maryann Grover

If you’re fortunate enough to have Bonel as you’re service technician you know what I’m talking about. 5 star all the way service!! M. Grover

M T Mederos

My technician, Randy, is absolutely the best. He’s been providing service at my home for over a decade and he’s the most dedicated person at Terminix I’ve met. He’s very accommodating to my schedule needs and always asks about any areas of concerns I might have. My three dogs roam around the backyard and I have the peace of mine they’ll be fine, because Randy takes care of the potential issues lurking around the grass.

Lee Tanner

On time, neat, efficient and price competitive.

Ana Avila

Mr. Alberto Santana did a detail termite inspection at my home, he was very knowledgeable about it, took pictures and pointed out to me the problem areas. This was the first time an inspector took the time to look at every room in the house, he was easy to understand and very helpful.

Millie Garcia

My Terminix technician is the best of the best. He is always on time and a credit to your organization. I look forward to having him come by to do what is necessary to keep our home bug free. Focused and a joy of a person, I thank you. My wife recently passed away and need the name changed to Henry Garcia on this account. We are looking to move and need an estimate for a new home located at 19262 NW 89 AVE iami, FL 33018-6249

Sonia Shelton

great

Rich Mendez

Great service at a reasonable price.

HAMILTON BARCLAY

Great experience.

Johanny D

Sales person was Very unprofessional, dishonest tricked me into a contract and then disappeared after numerous calls with no resolution I’m stuck with a bill and collection fees . Also I guess they don’t drug test their employees sales guy was high as a kite , left my house stinking like marijuana , should’ve never done business with them ,don’t let them in your home.

Angy Chesler

Gorge from Termix does an amazing job. I am so afraid of cane spiders and since he is taking care of the pest control I have not have a single spider in my house.

Anita Arthur

Great service!

jeff crockett

Great place for employment

Julio Hernandez

Paid $1,300 to tent my house and in less than a year (which is their warranty period) I had severe termite activity. At that point all they did was try to sell me the yearly renewal and provide "spot treatment" until the warranty period ran out. I would avoid dealing with this company at all costs.

Gloria Turkel

Our technician on No Name Key is fabulous. She's efficient, knowledgeable and thorough. I feel relieved knowing she is taking care of our home.

Joshua Daggett

Best pest control company around, very friendly and reliable staff

Covington Services LLC

Joe is great to work with and very effective. Have enjoyed the whole team from Terminix! Definitely Recommend Terminix!

Jim Moore

I worked there, the leadership and training has a lot to be desired. The pay wasn't that bad.

Mary Ann Kotras

I was very impressed with how professional, courteous and dedicated the Terminix team was who treated my home for termites and set me up with ongoing coverage for preventive treatment. Kiley and John answered all my questions and took care of my current problem. I feel confident that my problem with termites has been resolved and that if I have any problems in the future they will be handled swiftly and correctly. I highly recommend this company for termite and pest control!

Joe Blow

The technician was upfront and informative

Nicole Retzlaff

David was excellent! He sprayed the house and was extremely through. He told me what to expect, what he found and communicated what to expect following the treatment. He is very friendly, professional and kind.

d n

WORST COMPANY EVER!! It seemed simple..i agreed to a price they came out to do the work and then the drama began...the rep refused to honor the price, was trying to sign me up for a larger contract. He wouldn't do anything and I spent my time to arrange to be there for the appointment and then on the phone with their horrible customer service after. The original person that made the agreement continued to try to help me resolve the problem (she was great), but all of the men treated me like I was a stupid woman that just needed to pay more than what I agreed to. I even caught the guy on the phone I was talking to to get this resolved lying to me about the original price. What a joke. NEVER use this service.!!!!!!

Sue Evans

Great pest service, responsive and on time, reasonably priced.

Anna Robles

Worst service. Managers don’t answer their phones, don’t call back, cancel appointment without notice.

Colleen McDonald

Good company! Great people! George is the best! Colleen McDonald

aadesh banthia

We have always received exceptional service from Terminix!

Nancy Muller

Best customer service since I moved to the Eastern Shore. Russel was professional and pleasant - knowledgeable and helpful. I want him as my technician always!

Grace Berlioz

Worst service! When the fumigator, Vicente came he didn't get all the rooms. I had to remind him to get the other side of my house. I told them it was a one time service, but three months later they tried to charge me for another service. I didn't even receive the service. I called customer service and they were very helpful. They took the charges off and canceled the continuation of services that I hadn't agreed to.

Sha Shanuka

Don’t spend your money on terminex! What a disappointment they are. I have had 7 incidents where I was told someone would come to my house to inspect and the 7 times they didn’t show for the appt. They don’t even call to let you know. I have spent several hours with them on the phone and no one has the right information. All I want is for them to do the service I paid $600 for and it’s been such an awful experience. What can I do now, I spent so much money with them, now i’m Stuck with this bad service. All I can do is warn others to not join them. This really sucks!!!

Clayton Osborne

Our technician always does a thorough job both inside and out.. They always ask if we have noticed any trouble spots and remind us to call them if something comes up after they leave.. Thorough and Courteous..

mounir farih

My service is scheduled between 8am and 10am 11 am nobody showed up customer service Is horrible they keep saying we called the manager he doesn’t answer that’s it Good job Terminix

Elizabeth Fernandez

Every person I dealt with, from the first call for information to the technician that came to the house, was courteous and helpful. Everyone was on the same page and gave me consistent information. Also, they were all very prompt. I talked to 7 other companies before deciding to go with Terminex. They had the best value and availability and were all around awesome.

Alan Pollak

Once you're a Customer they will come anytime you have a problem.

Matthew Thomas

If you state that your location is open from 7-7... Be open... I sat outside this location hoping to speak with the people that would be fixing my problem... But if they can lt probably state it's open hours of operation... Then don't say your open at all...

Kendrick Bryant

My experience with Terminix has always been positive but the last Terminix employee was the best. He seemed to care more than others in the past and he provided more services than the others. He was the first I've seen to take a duster and get all the spider webs out of my garage and go around the outside too. His name is Brooks Toole.

Aerial Drone Solutions

Brian was very professional and dedicated to resolving my issues

Robert Kerr

We have great experience with Terminix. Techs appear to be well trained and are personable. This visit was requested as we had wasps looking for a home and mainly a shedded snake skin plus the snake. Robert sprayed all around and spread the snake repellent. We are very happy with the rapid response to our request.

Chris Huse

They are always on time . As a quarterly subscriber I get the added benefit of them coming back as needed . When I call for any reoccurring issue they always are available within a day or two with a time that is more than convenient. I am extremely satisfied with the service from terminix and best of all no bugs . Awesome group friendly, on time, professional and clean . Thank you for your service .

Terry Palmer

My Tech Specialist, Ben Portratz, was VERY thorough in EVERY aspect of how he and his team performed their tasks. He provided detailed service explanations, concise answers to my questions, immaculate clean up and GOLD STANDARD customer service. Moreover, the job was completed in a timely manner and with above expectation results. My wife and I woke up today (after spending several thousand dollars on the services) feeling that our money was well spent and that our home was in a better condition than even before the issue(s) that prompted requiring services in the first place. Not only are we BEYOND satisfied with the service(s) we received, we will be recommending and referring Terminix as a MUST! BRAZO ZULU!!

Yvette Kirkland

Worst service EVER. I was going to be a new customer. But after tryingtwice to setup an appointment with them I hung up and went with another company. DO NOT BOTHER CALLING THEM. Call center is terrible and incompetent

sandra gamez

Bought a little house in Harlem, replaced all carpets and then found out it had fleas, called Terminix and they promptly came out and bombed. We followed their directions completely and we were immediately pest free. The technician was very professional and friendly. We are now on a quarterly pest control inside/out and just love this company knowing they will take care of our home and any future needs. Would definitely recommend the Grovetown division.

Mykale Bruce

I love them they was awesome and convenient

Bob Nugent

Had the exclusion done and we are still having issues with rodents. I have been catching them and re-baiting the traps myself as I am not able to get any of the service people to come out. They don't even answer my calls. No one has come since Oct. 1. This was a wasted $2000.

Henry Hastings

Prompt professional and reasonable pricing anyone with pest problems should give them a call.

Carmen Doerksenb

I have worked with Terminix for over 5 years. Living in hot climate makes it necessary to have pest control. I am a happy costumer and recommend Terminix and their staff

JOHN CAMMIDGE

Excellent and prompt service. Explains in detail; reasonable price; good value.

Michael Martinage

absolutely worst experience I have ever had, after three attempts to have my house tented, 1) no show, 2) 10 minute cancellation 3) five hours late not right equipment and unable to preform the tenting. After I had the managers word that this was going to be done. I called three times day before and was assured everything is on schedule. The Manager LaJuan Tarrance Branch Manager | Kona, HI word is worthless and so is Terminex reputation. I have cancelled my 15 year relationship as they really do not care about servicing you with Aloha but the almighty corporate BS

Mike Alston

The service technician kept me aware of the scheduled time of the service. The scheduled time was convenient and the technician was professional. Service and Technician

Susan D

Service men have been very professional and kind. Easy to schedule appointments

Maureen Cunningham

Today another Terminix Technician, Jim Gray, came and placed preventative termite traps around my my house, as he thoroughly sprayed underneath my house. Needless to day, he did exceptional work and I feel very secure that my home is now protected from termites.

Deborah Hickey

We built a new home and want to be sure to protect it from unwelcome pests! I went on-line and saw Terminix was rated #1 by customers. I also saw a promotion for $50 off the first inspection and treatment. We were extremely happy with every aspect of our experience. I submitted my info on-line and was contacted by a very pleasant, knowledgeable sales gal within 10 minutes. She fully explained their offerings and procedures. We scheduled an inspection/treatment at a time and date that was very convenient for me. The service technician called me the day before to confirm his appointment. He also called me the day of the service informing me when he was about 10 minutes from my home. The technician was so friendly! He did a great job. We are very happy with Terminix from Indianapolis and highly recommend their services.

Paul Kent

Great job done. Tech took care of outside and inside. Very nice guy and very professional. I am extremely happy with the treatment.

Phillip Reid

They are big and they know what they are doing.

stacey jones

Very Good at what they do, Along with great Customer Service

Tammy Swoboda

They have been a great company to work with for our business. Aaron goes above and beyond to research ideas to help with problems.

Q P

Timely, professional, and reasonably priced. No complaints as of yet. Good Job

Debra Goecker

Terminix has serviced our home for years. They have always been respectful, dependable, thorough, knowledgeable, professional, and have always given detailed follow-up calls or reports.

Janice Sellers-Geiger

Had TERMINIX in the past...so I decided to use them again. I've only had one service so time will tell if I see a difference. I only gave a 3 this time around because scheduling an appointment was not good for me, I needed it to be after the 10th of the month due to finances, and the rep said " our computers don't go out that far" . That needs to be changed so that consumers don't feel Pressured into a date that doesn't work for them...then my FIRST TECH I felt was in a rush. Not offering services. But again...time will tell . Update: They REFUSED to change my bill even a few more days out. I'm on a fixed income and only get paid on the 3rd! Ughhhhh

Kaiya Kusari

If I could put negative stars, I would. Paid for work to be done well over a month ago, several times technicians have come out and told me they don't do that kind of work. Eventually one person came out and did about one fifteenth of the work and then left without saying anything to us. They broke the entire bottom side of our porch out instead of coming through the front door to get to the back of the house.

Gary King

Great service, through and professional Service Manager and Service Technicians. Highly recommended.

vetta moten

The service ie good, but the the people who sale you the contract don't communicate everything well. They leave needed information out. I made me feel its only about getting a sale and that's not good. I do like that they'll come out when needed regardless of having been out previously.

Donna Lewis

The staff from terminix was just wonderful.

Jeffrey Filko

Mike and Sam were incredibly friendly and patient with our questions. They made us feel like this was no big deal, and just an everyday thing for them, even though it seemed like a big deal to us (bed bugs). Very professional, very customer service oriented. I'd give the overall rating a 10, but I'm waiting until I see how well the treatments work. As far as these 2 guys though, 10 all the way.

michael scott

Worst customer service I have ever experienced. Took a half day off work to schedule the service. They called me at 5 to tell me they had to reschedule. I was then guaranteed I would be the first call for 8:30 AM today, Saturday. Come 930 I called and they told me they would be there by 10 and they decided to hit another house before mine. Come 11 they are still not here and are telling me that now it might be between 2-4. Customer service told me there were no managers to speak with me. The tech just called me and said that is not true. I am paying a lot of money for a service that is less than average. Wish I called a more reputable company. Apparently the customers time is not important.

J. E.

The span of a year: We have 2 properties. One was tented for termites. The termite tenters bent the exhaust on the roof. Then the all clear was given to re-enter, guess I'm sensitive to chemical, nose ran & eyes water for 10-12 days the whole time all windows open & fan. Ok, now they call for an inspection, they give a time & date for the wrong property & they do it again on the other property.... their full inspection included 1 minute walk around & not opening one bait station on either properly( corporate said this includes inspecting the craw space). Next, we reschedule and the inspection was never done as promised. Lastly, the billing... wrong name on the bill, wrong bill address, seem like no pay off incentive was applied. Hummm, now they send renew letters.....ummm, NO! !! I today, i still dont know if the termites are dead? Gee wiz, wish the inspector sent me a letter or phone call to notify that the inspection was done???????. UPDATE: I REFEREED TO THE BAIT STATION EARLIER.... BUG GUY CHECKED ITS JUST FRICKEN PIECES OF UNTREATED WOOD!!! WHAT LIARS!!!!

Janet Doe

Never have had any issues at all. They do there job correctly and will keep returning until the promblem is sloved