Reviews of Aptive Environmental (Pest Control)

William Wood

My Service Pro Austin took care of everything. He explained what he was going to do and made sure I understood everything. He took care of everything, inside and out. Yes, he gets a WOW rating. Thank you APTIVE ASSISTANT! W.WOOD

Christina Thorpe

This company is definitely all about money. Since I’ve became a customer nothing I ask to be done is done correctly. I have asked on several occasions to have indoor service and request a call ahead. Yet the company doesn’t honor my request and each time sends someone to spray the outdoor of my home. I never know when to expect someone. Today I received an email stating someone will be out. Once I call , current customers are ask to leave a message for a returned call. However, never completes the full job. I don’t pay for someone to spray the front half of my house. I wouldn’t ever recommend this company. I’m extremely frustrated and can not wait to end my contract.

John W

Donnelle Dinkins-Bryant was super friendly and helpful. Thank you!

Katie A

Michael Ogburn did an excellent job de-webbing out front yard. There were spider webs all over the place. This is our 1st quarter treatment with Aptive. So far, so good!

Eileen Cantin

So far so good! The bug season has not yet begun. Ask me in July.

Stephen Weid

Adam Rafail performed the treatment today according to what I requested. He explained what he had completed and gave me info on what was available between visits. Adam also told me what to expect on the next scheduled visit.

caitlin roberts

Guy was prompt to appointment, he was professional and very nice. He showed concern for my dog to make sure he wouldn't try to lick up the bug killer making sure I knew to keep an eye on my dog. He confirmed where he would treat and he made sure to get webs and eggs that may have been in my garage and outside. Overall very pleased so far the real test is if the ants will be gone soon!

Taylor Lindemann

First time, and already a fan. Professional, affordable, and prompt for appointment. Brandon Grant serviced my lawn and went above and beyond. Wiped all cobwebs out of exterior crevices and windows, even inside our garage. He also wet back after he sprayed and got any ant hills. Thank you!

Naomi Penney

The workers at Aptive are courteous and willing to answer any questions we might have. They always let you know a day or two in advance of their visits and always arrive on time. We have been more than happy with their service.

Gloria Bowman

Technician arrived promptly and completed the work with care and efficiency. Very polite, answered my questions.

Stephanie Sheaves

Do not use Aptive! They were Alterra and changed name to Aptive. Terrible experience under both company names. I had more bugs when I used them than when I didn't. I was told they would spray inside upon request and the technician never seemed to get the request when I did request for the interior to be sprayed. My year contract with them is up and they keep scheduling service to my address even though I have called and written to request cancelling. Very disappointed with this pest control company!

Kandace Connor

My technician from this past visit was Shawn Reeves and he did and excellent job. He was very professional and was able to accommodate my request for inside service upon arrival. I was very pleased with service and professionalism.

Erica Lew

Kyle Harvey did a thorough job and followed up with us as promised.

Aaron Schultz

DO NOT USE THIS COMPANY! THEY WILL OFFER FREE TREATMENTS AND "SPECIAL" PRICE BUT NOT FOLLOW THROUGH! THEY DO NOT HONOR THEIR CONTRACTS!!! Stay away. The sales manager came to my door and gave us a deal, $200 off the basic treatment and threw in three freebies, flea and tick, aphids, and slugs and snail. They only did the basic treatment and lied to my parents about performing flea and tick treatment which the guy assured me covered chiggers. The email i recieved after the service only indicated the basic treatment was done ( wasps, spiders, ants) and nothing else. The next day ( today ) I saw the manager in the neighborhood and informed him. He said he would send the technician out when he was done with the current house. He never showed up. I talked to three neighbors, all but one had bad experiences. One person said webs were cleared off the porch but new ones returned the next day, another one said they didn't even show up. the third neighbor was not the home owner but said they were in and out in 15 minutes. I had a terrible experience with this company. They will try and tell you the treatment covers everything but they why offer separate treatment?

VINCENT VARNER

Soren Michie did a great job of providing service at our home. He had some unusual issues due to our neighborhood being new, but he went above and beyond to unsure our family did not see any more creepy crawlers.

Gary D. Cooper Sr.

Aptive Environmental employees have been so courteous, polite, and very professional! "Environmental" is quite appropriate to describe how they have very positively changed our home environment!

Dan Crawford

Stephen Harper recently performed a treatment for us. He did a great job and was pleasant to work with.

sharon williams

Feel service is over priced the things that are done I can do myself. Insect control my lawn care service does as well. The next visit should be my last visitation,I will not be renewed for next year. Customer service is rated a 4 star.,the quality of what u do is marginal. Thank u Sharon williamupload

Teresa Simpson

I was told by the district manager that they would treat the attic, crawl space, and interior! Service guy came out and sprayed the exterior of the house and left!!! For all I know the container held water! Lie after lie!!! I do not recommend Aptive!!!!

Karen Leffler

I was home when they came, but they did not ring the doorbell or knock. I wanted to be sure to let them in the screened patio, but did not know they were here until after they left. They will need to return to spray inside my patio.

Murphee Pellman

Very friendly representatives! Shelby Mellen did our first treatment! He was great! He was able to help me out with some other concerns I brought up as well on the spot! I enjoyed how quickly and easily the setup was for this! I recommend them if you are having A buggy time!

taft davis

I have owned several houses over the past 35 years, used different pest control companies. Every one of them, as part of their service, cleaned the spider webs our from window seals and eaves. I was disappointed when I returned home from work and there were still spider webs on the front porch and other areas around the house. Because of the contract, I will have to pay $396 over the next four quarters. If Aptive does not clean the webs, and wasp nests as part of their regular service, I will not renew after I complete my obligation. The only evidence I have that the house was serviced, was the card that they put on the front door to let me know.

Rob McIntyre

Had good salesman named Brock , Joshua Young seemed to due a thurough and proffesianal job. I look forward to seeing how well the treatment works . Thanks , Robert McIntyre

Gary Mr. G

Great and personal service. Techs are polite and very through. Have never regretted hiring this company.

J Swan

Joshua Young was a very polite serviceman! I didn't get to see all of his work, but I have confidence he did a great job.

Landon Nail

We were really happy with the job Carlo Grasso did! He was on-time, knowledgeable, courteous, and willing to come work on the 4th of July. Thank you!

connie osborne

The young lady you sent was very personable. She answered several questions about her work. And let me know when she was finished.

Mark Reed

Customer service is on point! They are always friendly, professional, and very accommodating. The technicians know what they are doing and re-service is free.

Cassandra Hunt

Very friendly and professional!! They knocked down all the spider webs outside our home and even came in and met one of our dogs! Would highly recommend!!

Michael Keefer

Colton Phillips and Tristan Busse both did a very thorough job at my house and made sure I was satisfied with the work performed. They explained exactly what they were doing where and why. I appreciated their attention to detail, patience taken to make sure I understood the operations performed, and also their willingness to come back anytime if needed. I hope they come back to service my home in the future.

Carol N Cooper

Carlo is excellent! Cheerful, kind and accommodating. He is just great!. Worked quickly and efficiently. Wonderful job!

Kelly Schaub

Cole was so friendly and professional! Love this company.

Leslie Carugati

Waste of money. Paid this company to spray my residence. They came out twice, once for the initial treatment and then for the follow up to kill the eggs. Here I am in July with an excess of wolf spiders, egg sacks, ants, beetles and all of the other critters they guaranteed they'd kill. Put in a request for the free reservice they offer to guarantee their work and nobody bothered to show up. Waste of money.

Jeremy Eldridge

I think their ground insect control works OK. I still see ants/spiders/etc in the house. I know they offer free re-treatments. If the first treatment doesn't work, why would you waste time with a free second? My other problems with this company are they really over-sell the product, and also require a year commitment unless you're willing to pay a ridiculous fee (Essentially they do the first service for about half the price, because they're "already going to be in the neighborhood." Whether or not that's true I don't know. But they'll charge you essentially the price of a few treatments if you back out). How valuable is a product if they hold you captive for a year to buy it? The only reason I signed up is the sales guy (likely a high school kid) assured me they'd cover hornets/wasps too. A day later I discovered they don't really touch those. I'd already committed and couldn't back out at that point. I wouldn't recommend using this company.

LaTania Waldrup

This company customer service is horrible. The kid that solicit for business in the neighborhood told us a lie to meet his last two quotas. After us telling him NO we don’t want service 15 times. He then said he would let us try it out for 30 days no charge and they will come back in 30 days to do a follow up. “ Please I am about to get off and I need to meet my last two quotas and I really need you and your neighbor help. I promise you won’t be charged anything” When the servicer came out the following day he told us that we need to cancel in two weeks because we will be charged he also told us that the company does this to a lot of people when they don’t get enough business and meet quotas. At least the reps that come to your home to do the work tell you what’s really up. I called within two weeks, kept going to a voicemail to leave a message no one called back had to do a chat to have a recording showing that I did contact them. Was sent emails about a bill still tried calling no answer. Funny after my two weeks I get a call telling me that I owe, later come to find out he actually set us up for services we never requested. They would not cancel the service kept trying to set me up for something cheaper. I told them if they want to get paid charge the lying door representative as part of training and I bet you won’t have upset customers because the door rep would not lie knowing he can get money taking out his check. In the end they still tried to charge me telling me they will send me to collections lol....try it if you want and good luck!!! I have all documentation. Some of you might have had a great experience and that is good as for me and a couple more of my neighbors we all got the same. They are not allowed back in our subdivision. O and to the company representatives please do not reply asking how can you help, sorry for the experience etc don’t want to hear it!!!!

Anne Johnson

Very happy so far with Aptive (four stars only because we're just getting started with them. Caleb stopped by yesterday and told me they are a pest control company and my response was that I am against spraying the whole yard both because it is bad for the environment and because insects out in the yard are actually good for the yard, helping the dead grass break down and aerating the soil. He immediately told me that they don't spray whole yards for that reason and all I want done is the outside boundary of the house, and they were happy to do that at a reasonable price. It's been years since I had a pest control company, but I liked Caleb's attitude and the company's approach. And I'm tired of fighting those Damn little Argentine ants.

Garry Staley

Leaving out a star because need to wait to see how effective product works. The tech however was very professional and knowledgeable about the application process and it's uses

Sharon Byars

Fantastic company. Been using them for about 2 years, always on time , very through, listens & takes care of any concerns. See very few bugs or spiders since they have been treating house.

lil heiland

Today Adrien came for the first time. I had other yard work going on so asked that he come back later. He could not have been more accommodating. He was friendly, explained what he was doing and was very professional. I hope he comes every time

Tamara Garcia

Miami buyers BEWARE!!!!! the Salesperson will knock on your front door after hours with a very humble and professional attitude and will promise the world, but unfortunately it is all a lie! He had to have known that they don't treat termites, but he promised the service at a big discount. Then, after the initial visit, they tell you that they don't treat termites!!! and that the pest treatment cannot be completed due to the fact they don't have enough pellets to treat you front yard! set up a follow up visit... but don't show up!! After, when you communicate with their central office, you will find out that there is no reimbursement for a service that was not provided!!! use them at your own risk!!!

Erin Kusske

Adrien and young man in training came and serviced our house the other day and they were extremely polite and accommodating. Very good customer service. Erin

Kyle Young

The company charged us without approval after scheduling a free reservice using their app. Sent multiple messages and they were ignored. My wife called the company prior to the charge and they reassured her the card would not be charged. General Manager did not return several calls. Technicians and Area managers were very nice. You can tell they care about your home and pest control. It appears that the management of the company is more interested in making quick money and not so interested in long term customer acquisitions. I suggest using an alternative company in the area. Don't schedule a free reservice unless you want to be charged.

Cecilia Klinowski

Great young salesman .excellent knowledge. Awesome personality super. Matters

William Wood

My Service Pro Austin took care of everything. He explained what he was going to do and made sure I understood everything. He took care of everything, inside and out. Yes, he gets a WOW rating. Thank you APTIVE ASSISTANT! W.WOOD

Jeremy Paredes [Coronado HS]

Kyle was the technician who came to my house today. He was prompt, thorough, and polite. He ensured that his services satisfied my needs and expectations. I am satisfied with your company. Thank you!

Keith Roebert

The technician that came out today was very friendly and did a great job fulfilling my expectations.

hector martinez

Terrible experience with this company. Sales rep came to my door chargrd me for service. They sprayed one time, then never saw them again. Turns out they charged me again for yearly contract. They want me to pay nearly 300 even though I only saw them once!! Also the one time they did spray was the only time I saw spider in my home. About week after they sprayed, and it was very much alive. Had to kill it myself. Reached out to sales rep and never heard back.

Ch Jo

They were extremely well trained and knowledgeable, from the sales staff to the technician...Happy to have this group help with pest control.

Amber Moore

So I have a wasp nest in the siding if my house and being a first time homeowner, this started as a terrifying experience for me. However, Aptive helped so much with this. They are very informative and very willing to work with me and my budget. The guy that came out was super professional and didn't mind my overly friendly puppy at all. Unfortunately, the location of the nest makes thing very complicated so they have to send out someone else in a couple of days again which is just fine. I love that they use pet friendly sprays since my little doggo is incredibly inquisitive about everything.

kevin kinney

The young man was a complete professional. Had inside and out and he did a super job. Good company

Jennifer Boudreau

Elizabeth Murphy from Aptive came and did my first pest control appointment. She was nice, informative, and did a great job! So far, I am happy with this service!

William Pinto

Aptive is a very good company. Their technicians are all knowledgeable and polite. They take their time and explain everything they do, what chemicals they are using. They know about all my pets and only use pet friendly products. I would recommend them to anyone who has a pest problem.

Ruth Cholvibul

I was not called in advance of this service and was not expecting it. Since I was out of town, I could not let the technician know what issues to take care of. Is your policy to notify the homeowner in advance?

Donna Flanagan

So far so good. The tech was friendly and efficient.

Paula M.

Joseph was wonderful! He came for a re-service. When I told him why I felt the service was needed, he listened, explained what he was going to do to make it right and was very thorough. I would love to have him as my permanent technician!

Christina Thorpe

This company is definitely all about money. Since I’ve became a customer nothing I ask to be done is done correctly. I have asked on several occasions to have indoor service and request a call ahead. Yet the company doesn’t honor my request and each time sends someone to spray the outdoor of my home. I never know when to expect someone. Today I received an email stating someone will be out. Once I call , current customers are ask to leave a message for a returned call. However, never completes the full job. I don’t pay for someone to spray the front half of my house. I wouldn’t ever recommend this company. I’m extremely frustrated and can not wait to end my contract.

Jane Roth

The team at Aptive is very knowledgeable, thorough, and professional. Higghly recommend.

Tina Vogel

Sales guy walked through my neighbor's yard into my backyard where I was watching my kids swim. He came back later and again right into my backyard, this time he tried to come into the fenced in deck area where my kids and I were. Not cool. I was super uncomfortable. Plus he didn't have a business card or anything. I stated I wanted to speak with my husband first. After that he repeatedly said when "the husband" gets home he would come back. "The husband" wasn't very pleased when I told him about my experience, to say the least. Door to door sales are fine, but please don't creep up on people in the privacy of their homes/backyards!!!

Kathy Hahn

Joshua's personal care of us and put house is simply the best!

Deborah Castranovo

I still seem to have fleas on one dog, so they are in the grass somewhere. I asked the gentleman to spray for mosquitoes but I only saw him spray my patio once with the handheld tank and sprayer. There was no ticket left indicating what my home was sprayed for. That would be very helpful.

Victor Kao

So far so good. Very professional and great customer service. Although I cannot comment on how effective the pest control is since they just sprayed my house today.

Raquel Rios

Very professional and attentive to what I needed done. The pest control gentleman was very nice and professional. Thank you.

james byrnes

The salesman was very friendly & helpful as well as the attendant who applied the spray. We hope it does the job.

Alena Hinds Furisova

The offer sounded great - switching from another company they were promising more for the same payment even though had few little catches. Had to schedule “flushing” treatment right away even though we had the spring treatment done already and sign agreement fir a year.!The tech only treated what I showed him, missed giant spider web in our backyard, droppings from either Lizzard or mouse (couldn’t tell which it would be)... was told they have agricultural license but only treated soil around plants and also was told they are the only ones that treat space on the second floor under roof around vents which are supposedly risk areas - none of that was done as tech said spraying perimeter of the house takes care of that.... I showed him spider in the garage that had been dead there from previous treatments and it showed up on my report as one of the items he took care of. Overall pretty unimpressed.

Brian Wegrzyn

Service was started on time and completed quickly (under 1 hour).

Lynnette Palomo

Harvey Saab was friendly and professional in providing service today. Thank you for representing the company so well.

Judith Gabriel

Initial service was more prompt professional thorough and educational than we expected.

Ron Lancaster

We are very pleased with the service we received from Rodney. He was friendly, thorough, and knowledgeable. We have been having a major pest problem in our basement for years, but we weren't sure what kind of infestation it was. Rodney identified the pests and described the treatment (inside and outside) that he would apply. He did a very good job for us.

Lori Briggs

I have used this service for over a year. They always give a reminder call/text/email so I don’t forget. Every rep has been courteous and friendly. Today I met Russell. He asked if we had any concerns and then went to work. He was here long enough to deweb and then treat the outside of our home. I’m very happy with the service we receive.

John W

Donnelle Dinkins-Bryant was super friendly and helpful. Thank you!

Rosetti Green

Insects seem to be a part of owning a home. Although I have not had a major problem, the ants and millipedes were increasing. I decided to try Aptive. The ants and millipedes have disappeared. I usually have an allergic reaction to any insecticides, but have had no issues at all. I have been very happy with the service.

Susan Robertson

Theo came out to take care of some dead mice, remove them from inside the house and left several other traps. He was very thorough and helpful.

Susan Brandt

The last two times they came they were very late and ran out of product to finish the job. Half a job isn't helpful!!

Jesse Tatum

After buying my house in Lakewood I had 4 different pest control services knock on my door. I turned them all away, thinking I'd take care of things myself. Aptive contacted me via email (my fault for giving them an email address) and said if I signed up for service I would receive a $50 amazon gift card. They completed the initial and first quarterly services, which were decent service. The guy left the gate to my yard open (thankfully my dogs didn't get out) and left all of the old wasp nests he removed from my shed on the ground. We also still have bugs. Since then, I have contacted Aptive 4 times on the phone trying to track down the gift card I was promised. Each time they say there is nothing they can do and that they would elevate the issue, but I have not heard a thing and it has been almost 6 months since signing up. Don't waste your money.

Mary Wingate

In my area many houses had Voles and hired this company. I made sure to specifically set up pest control for voles it took them 3 months and many complaints before they placed traps and the traps did not work. Many homes in our area canceled with this company and placed thier conserns on facebook. Do not hire them they dont protect your house or lawn.

Candace Bozynski

Jesus was very knowledgeable and explained everything. He did a great job.

Jennifer Ron

Just started the service. The gentleman who came for the first treatment was professional and efficient. Will see if the treatments work....

Katie A

Michael Ogburn did an excellent job de-webbing out front yard. There were spider webs all over the place. This is our 1st quarter treatment with Aptive. So far, so good!

Ron Black

I've been fighting ants, roaches, spiders, and rats for about a year with some success but without a maintenence program they always come back. It's my first day. I am weary to give five stars but the guy (Paul) who came out to spray the house was very polite, imforamtive, and helpful. He sprayed the house outside and inside and let me know about the products how they work and what they do. He also inspected the attic and set up a trap for rats. Very thourough! Hopefully the critters will all dissapear in a few (5-10) days as promised. I'll let you know in 5-10 days.

Gary Segura II

Dont show. Say sorry and dont fix. Never equipped for proper service. Charge you for missed appointments. Say manager will call, and nobody call . Worst customer service ever

Vicki Couch

Unfortunately I switched to aptiv and was very unhappy with the quality of the product and its effectiveness. However you must sign a 1 year contract so you are stuck with them whether they perform or not. They are always happy to come back out but who really wants the hassle of having to ask them to return multiple time because their work is ineffective. It's cheap, I'll give them that and they are nice, but that's all you get.

Michele Wilson

Never had a scheduling problem and very happy I don’t have any bugs at all!

RaemaLynn Webber

Issac the young sweet sale man came back

Jeremy H

Quick an fast after I signed up. My fingers are crossed that hopefully my son won't get bit anymore, an the other pests like ants will move away from our house.

Christopher Barrett

So first, this company came unannounced and sprayed only the outside of my house. I called and asked them to come out on a Saturday when I was home to spray the inside of the house. They stood me up. I rescheduled for today and I just got a notification that the service had been completed. I never saw the guy. They never knocked. Never called. And the inside of my house remains unsprayed....

Ken Roland

First off, the technician arrived EARLY in the 2 hour window given. Big plus in my book! Then the tech took the time to explain what & why he was doing, especially in regards to effects on pets. Lastly, explaining what was to be expected on future visits was very helpful for me. Overall, off to a good start.

Sarah Small

So far the customer care has been exceptional. The sales and service rep were very friendly and knowledgeable. We have had the first service so far only.

Vera J Morgan

Today Aptive was scheduled to service my home. I had to be somewhere so let them know I wouldn't be home but to please come anyway. Brent Pickering came and did everything I'd asked him to do. Brent has been here before so I felt confident that I could be absent. I have a screened in deck and they serviced it, the area around it, refilled boxes to eliminate rats, etc. It's a pleasure doing business with Aptive. I feel I can trust them and that means a great deal to me. Thanks again Brent.

Erin Marshall

So good so far just signed up. They cleaned up all of my webs looks like they sprayed. I’m hopeful.

Richard Sanders

Tech was very courteous and knowledgeable. Answered all my questions. Very satisfied with Kindall’s service

John Davila

Great professional service. Well recommended!

John voermans

Very polite and knowledgeable! Also respectful of you home

Stephen Weid

Adam Rafail performed the treatment today according to what I requested. He explained what he had completed and gave me info on what was available between visits. Adam also told me what to expect on the next scheduled visit.

Silvia Stepanian

Darcy was the best one that have been in my house, I just loved her, from now I only want her!!!

pegmar

Shawn -Aptiv environmental - introduced himself and set about our quarterly service. Good job

Therman Smith

The technician who came to our home did an extremely great job. He arrived within the scheduled time, before entering and without being asked, he put booties over his shoes, once inside, he meticulously sprayed for ants pointing the spray nozzle directly into the cracks and corners which needed treatment. He was pleasant to work with. Although it’s probably not an option, it would be nice if he could be the technician assigned to servicing our home.

Frank Lopez

Last treatment mice traps were not put in shed. We where not home when agent came to do treatment.still seeing bugs inside home. Not called before treatment, got charge for retreatment

Kathy Flanders

I have had very good experiences with Aptive since our first visit. The tech is very polite and professional and if we have questions he is always willing to take the time to answer them

Robert K

Alex P. Did a excellent job...very efficient and friendly...called ahead to let me know he was on his way...went above and beyond...great job...

caitlin roberts

Guy was prompt to appointment, he was professional and very nice. He showed concern for my dog to make sure he wouldn't try to lick up the bug killer making sure I knew to keep an eye on my dog. He confirmed where he would treat and he made sure to get webs and eggs that may have been in my garage and outside. Overall very pleased so far the real test is if the ants will be gone soon!

Taylor Lindemann

First time, and already a fan. Professional, affordable, and prompt for appointment. Brandon Grant serviced my lawn and went above and beyond. Wiped all cobwebs out of exterior crevices and windows, even inside our garage. He also wet back after he sprayed and got any ant hills. Thank you!

Kem Wilkerson

Great service! Technician took the time to answer all of my questions and did a great job! I would definitely recommend Aptive.

Andrea Jaecks

Gus was very professional. The solution he used was plant based, great for people with pets and children.

Sofia Vallarte Hernandez

David completed a great service today. He sprayed areas where I saw wasps and spiders. Thank you David!

Kris Snow

Guy was great and I was so glad I was home when he came by. He was efficient and very helpful in spraying our bathrooms for bugs.

Maria Falcon

Pedro did a very thorough job today!!

Tamara Helleland

All the men that have come to spray our house have been great. Very professional and knowledgeable of what they are doing. I appreciate all the advice and recommendations they have offered to make sure our home stays bug free.

S Fetherman

Aptive has done a great job keeping my entire home pest free. Benjamin Veiga was an excellent service provider. He was polite, knowledgeable and professional.

Jamie Sabelli

Tyrone Cornelius was wonderful. Very polite and personable. Wouldn’t mind if he was the only that came for services.

Ronald Knerr

Aptive is a very professional group. Every representative and/or technician that came out was very courteous and respectful. They made me feel that I could call on them at any time if there was an issue. They're product seemed a little weaker than what I used in the past, but it is supposed to be pet-friendly and with them coming out 4 times throughout the year, I didn't have any pests that I was aware of. They did what they were hired to do and made me feel that I made a good choice.

Doug Perry

Be aware that Aptive may use deceptive terminology in the initial service agreement. For example: I was quoted an annual service schedule with the "initial" treatment being free of charge. the terms also include an outline describing "basic" treatment identifying pests to be targeted. "Additional" treatments further identify other pests, including rats and mice outdoors and in my case identified as "free" of charge. The summary for my "initial" treatment only identified spiders and ants. In no way were the existing rat/mice bait stations even checked, let alone refilled. Not sure how the word play resolves between "Basic," "Initial" and "Additional" services as set forth in the Service Agreement although it states "we will provide the pest control treatments and services described herein...".

Jacob McLean

Just had my house serviced and yet another outstanding job was done.

George Mooses

Timothy Pudlik was on time and very professional. He explained everything he was doing and was very knowledgeable about the treatments he was doing. Very satisfied with his performance. Thank you.

Russell Grothus

Excellent. Professional. Great job taking care of our property. Thanks Aptive.

Di Topjon

Professional, effective and speedy service. Well worth the $ compared to other pest control companies in the area.

Rosa Munoz

Very pleased with the Service, as your technician did an outstanding job. We’re happy that we can be confortable without sharing our space with nasty critters. I would also like to mention that Thomas Borponaro is very courteous, professional, and has a great personality.

Dave Wagner

Jordan Jackson done a very good job! He done what he could outside the house since it snowed yesterday. He treated the main floor of my ranch style house very well & done the garage & basement, also! All around Great Job! Thanks, Jordan! Dave Wagner

Erica

Professional and respectful. They have always been friendly and nice and listen to my concerns and give great feedback to any questions I have.

Rose Card-Faux

We live in a scorpion infested neighborhood. Other people in my neighborhood have said that their pest control doesn’t kill the scorpions, just kills the scorpions’ food (other bugs) to discourage the scorpions from hanging around. After starting with Aptive, the majority of the scorpions we see are either dead or already dying.

Pierre Etienne

Neither rain, or storm will stop Andrew from providing the excellent service I’ve come to expect from aptive.

Thomas Flavin

Lee Jefferson and partner, Mike were efficient, pleasant, knowledgeable about products they were using, and pests. And very, very thorough.

Sharon Bidlofsky

I had the most amazing gentleman come to my house, and I use the word gentle man because he indeed was. His name is Mark, and he did more than I asked, he paid attention to detail he knew I was upset about the the bugs that I had repeatedly and he said I will take care of it for you. He was a delight showed up promptly. He is a definite asset to your company. Looking forward to him coming the next time I need a service. Thank you very much

Lashanta Charles

Called them one evening and they were there the next day. Amazing service and the technician was respectful, friendly, and extremely helpful. Glad I went with them.

Gloria Bowman

Technician arrived promptly and completed the work with care and efficiency. Very polite, answered my questions.

steve summers

I have almost reached the point of not answering the door the same way I don't answer the phone anymore. I say this to emphasize what a refreshing experience it was to have a representative come to my door who was sincere, transparent, honest and as if that wasn't enough of a surprise, he was selling something that I really needed at a competitive price with some nice perks thrown in. Now for the most critical thing, they killed all the ants that I have struggled for years to conquer. Yay Aptive!!

Patty

Excellent job takes care of all the bugs! Good service and good price!

Marty Gaynor

Very pleased with the professionalism of the representative and his product knowledge. As to the product and keeping promises, I can’t comment on at this time until I see results.

benito martinez

Julio Lopes was friendly answered my questions. Did a good job. Found a spider dead outside today.

kristen hansberry

Had a door solicitation for their service. Salesman was nice and thorough and offered me a better deal than my current pest control company. In addition I had my initial visit about 1 hours later by another very nice and thorough young man. I am happy with how detailed the visit was, as they addressed things that my other company has not. The real test will be in the results which I can not yet report!

Rashad Johnson

Aside from the closeness of the record/submit tabs, it’s a really great app. The explanations on how to use thing are easy to understand. I would use the service again in the future.

Stephanie Sheaves

Do not use Aptive! They were Alterra and changed name to Aptive. Terrible experience under both company names. I had more bugs when I used them than when I didn't. I was told they would spray inside upon request and the technician never seemed to get the request when I did request for the interior to be sprayed. My year contract with them is up and they keep scheduling service to my address even though I have called and written to request cancelling. Very disappointed with this pest control company!

Peggy Kohman

Grayson Donald did a thorough job. He was very friendly even though it was windy and raining and cold! Thank you Peggy K

jpoqal M

Like the technician that comes to the house. He knows the business and does a thorough job.

ian isbell

Gabriel Chapman was an excellent service tech. Really listened to all my requests and was eager to resolve our trouble areas. Went above and beyond other service techs we have had in the past from other companies. I noticed he cleaned up hard to reach areas, even in low traffic corners of our yard and around our Hot Tub. Very thankful.

Stephanie Vandaelle

We absolutely love Aptive! We have almost no pest/insects at all since switching to Aptive....and we live with woods & a lake on our property...so tons of bugs and rodents. If we ever catch anything...they come and retreat free of charge! Amazing service and great friendly staff as well.

Kandace Connor

My technician from this past visit was Shawn Reeves and he did and excellent job. He was very professional and was able to accommodate my request for inside service upon arrival. I was very pleased with service and professionalism.

Jaime Solano

JS: Ashlee Rel did a great job. Explained everything she saw and what she did. Very detailed work and energetic. Covered all of the corners of the house and took care of the items on her way. Thank you!

baby Mend

Excellent service, very nice employees. I have used their services for over 2 years and I am very pleased with them. I continue to use them. Highly recommended A +++

Ned Thompson

The service pro - Adrien Pelletier was very helpful and showed me how to take care of some very small insects that had been around the sink in my kitchen. He treated underneath my kitchen window a little higher than normal and told me a way to treat the area around the sink that would help get rid of the problem. He was very efficient in completing the spray treatment on the outside of the house.

MaryJaneTheLette

Very thorough, took the time to make sure that they did what I wanted where I wanted. I never thought we'd get rid of the bugs but after a few months with Aptive they were finally gone, and Aptive continues to come back every few months to do outside perimeter treatments and ask me if I would like the inside treated again, I haven't seen a trace of the bugs in over a year now! Definitely a happy customer!

Deb Holman

I love this company and their employees. We had problems with ants and spiders until we started using their service. They have also taken care of any mice we might have had. I highly recommend them. It get to be bug free!

ron klegerman

Tim performed my quarterly service today. He is real knowledgeable and a fine young man. He went the extra mile In performing our service.Great customer service attributes!

Kristiann Keller

Easy and pet safe. I love that their work is guarenteed and I am pest free!

dean bruno

Darrell Jones did a very thorough job and was very polite. I would recommend him for anyone looking when using aptive

Chamayn Middleton

The technicians are all super friendly. They happily answered all my questions about the products they use and the creepy crawlers I've seen around our property. Since starting treatment, I now see far fewer of them. Which makes me very happy!!

Geenah Girl

Aptive Environmental has great customer service and of course great product because I haven't seen a live bug or insect inside my house, garage or patio areaarea s using their service. Their technicians that come out are friendly, knowledgeable & accommodating. Referred my friends to them all the time. Thanks Aptive Environmental!

Lynn Chin

Wow. Noted more spider webs all over my porch. Called Company 7:30 pm on. Friday night. Did not expect anyone to return my call until Monday. They called me Saturday morning and arrived Monday morning. Now that is service!

Beverly Magsamen

The young man that took care of our residence was very competent and took special care considering we have a puppy in the house now. Good job!

Lamar Brown

Extremely friendly, very respectful. Can't wait to see the results.

Donovan Mumma

Gonzalo Rosales was great! Very professional & took time to explain everything he was going to do. When he was finished, he even bought lemonade from my daughter's stand. Thanks Gonzalo!

Debbie Smith

Carefully cleaned every spider web from around my windows and awnings. Let me know things I could do to help such as remove branches from awnings. Great service!

Erica Lew

Kyle Harvey did a thorough job and followed up with us as promised.

Christopher Young

Excellent service from Adaptive! The technician Travis was extremely helpful in explaining the type of service and how long it will take. I would highly recommend this company to family and friends.

Aaron Schultz

DO NOT USE THIS COMPANY! THEY WILL OFFER FREE TREATMENTS AND "SPECIAL" PRICE BUT NOT FOLLOW THROUGH! THEY DO NOT HONOR THEIR CONTRACTS!!! Stay away. The sales manager came to my door and gave us a deal, $200 off the basic treatment and threw in three freebies, flea and tick, aphids, and slugs and snail. They only did the basic treatment and lied to my parents about performing flea and tick treatment which the guy assured me covered chiggers. The email i recieved after the service only indicated the basic treatment was done ( wasps, spiders, ants) and nothing else. The next day ( today ) I saw the manager in the neighborhood and informed him. He said he would send the technician out when he was done with the current house. He never showed up. I talked to three neighbors, all but one had bad experiences. One person said webs were cleared off the porch but new ones returned the next day, another one said they didn't even show up. the third neighbor was not the home owner but said they were in and out in 15 minutes. I had a terrible experience with this company. They will try and tell you the treatment covers everything but they why offer separate treatment?

William Cahill

Great job guys and girls I was really impressed with the service today. Thank you Tommy for hooking it up! And I am spreading the word to all my neighbors friends and family. Thanks again be safe

Sara Falkowski

The Aptive team was professional and courteous, and knowledgeable, too.

Julisa Marquez

BEWARE OF THIS COMPANY!!!!! UNPROFESSIONAL PEOPLE, RUDE CUSTOMER SERVICE, AND THEY CHARGE A LOT MORE THAN THEY OFFER. On June a Salesperson knocked on my door, he was very professional and promised the world at a big discount, but unfortunately it wasn't true! Initial visit was not a big deal and they charged the amount as offered. For the second visit (after one month) one day in the middle of the week, around 3pm, I received a text message from this company telling me they will be next day in my house at the morning for a second service. So I called them to tell I couldn't do because "hello!" I am working and I need to reschedule for a weekend, the lady replied the next two weekends were already taken and they cannot reschedule for more than two weeks. Then I said they cannot send me a short notice (just one day in advance) to let me know that and also I cannot adjust my time to them, I am the client!... all her reply was they will charge my cc and I should read the small letters on the contract. Long story short I talked with the supervisor and he got me schedule for the weekend. What a surprise on the weekend I was waiting for these people on the morning as per my schedule but the guy didn't show up. Instead I received a phone call from the company around 4pm asking me if they could go around 6pm to my house to do the service, obviously I refused that. After that incident there was no phone calls, no text messages... nothing... and one month after that I received again another text message from this company telling me I should be at home next morning for scheduled services. I tried to call them but no one replied. Today, they came to my house, no one was here so without my authorization they went to my front and back yard to do the external service because they couldn't get inside the house since no one was here, and guess what ?.... I just saw they charged $130.00 my cc. For a service no one authorized it and no one can tell if I really received or not. I really hope these people answer the phone and to get my money back. Please be aware of these people and use them at your own risk.

KT KULTURE

I have had Aptive service in my home for the last 2 years. We had an issue with millipedes and sugar ants . They were able to elimanate both issues within a few visits. In addition they have great customer service and a text message option to confirm appointments which is convenient. I would highly recommend them.

David Moench

I’m overall very happy with this service. They communicate the plan and send notices on service. I have called them between services for ants and box elder bugs. Both times the come back out and take care of my issue, with out an extra charge. This time on the quarterly service The Tech Chris Lefor places a couple of bait boxes for voles. Great service understanding what I need when I need it.

Jeffrey Frankenstein

I am happy with the overall service. My only concern is that I have either moles or voles in our yard, mice in my house, and I’m not sure how much more your service can do, and I pay $119 every 3 months for your service. That money adds up! I am wondering if more can be done if I have more mice or if I have to find another service provider for this. There is no evidence of mice droppings, but somehow they are finding their way in. Any help would be appreciated. Thank you!

Jose Ochoa

Great service, very serious company and employees!

Dvtl Pallson

First day of service! Super friendly rep! Cody did a very thorough job on the outside! Even cleared away spider webs! Hope the rest of the year is just as great! Thanks TJ for stopping by the House to set me up!

Toia Huntley

I've had great experiences so far with Aptive. Today Hailey treated our outdoor target areas and went above and beyond by giving me information on how to treat the inside of my home as well. She was friendly a and thorough. I am very pleased with the level of service I received.

Steven Kozar

So far this seems like a really good price for a lot of service. I will update this review in the future if I’m even more impressed, or if something goes wrong.

Alcwyn Smith

We switched over from a competitor last year. Not only are their rates better, but their service is exceptional. I’ve had to reschedule appointments a few times for personal reasons and the process was easy and quick. Their technicians are always super polite and helpful with questions and advice. Thank you guys

Vinod Malachi

We have never had any bug control treatment done at our site for fear of chemicals, but over this time a variety of pests had multiplied around the house. Still we were not looking for help in that area, till a young man from Aptive came knocking on our door. After much debating, going back and forth, we decided to enlist their help. The following day we had one of their men come and begin the treatment. From what we noticed the bug population has already come down. The service man did a thorough job around the house, inside and outside. It appears that this has been a good decision so far. To boot they did the first round for free. We didn't expect such a detailed attention. We have been promised four more treatment over the next 12 months and expect it to competely take care of the bug problem. Seems like a good local company, offering good service.

Jill

They were on time and did their job very efficiently. They also left me a list of everything they did and my property smelled like flowers when they were done! Wonderful job!

Benjamin Coussens

Today I had my initial appointment and the specialist was awesome. He asked what we had seen a lot of recently and when I told him, he immediately explained what he would be using and where. He also gave me some traps to put in the house as I had asked him not to come in due to some family members who were sick at the time. Overall it was a great first experience and I'm glad I made the switch.

Mark Lobello

Terrific service today. ..explained some questions I had . Very personable & professional. ..even if we had to jump start his truck. No big deal. .. thanks

Karen Williams

Chris was on time for the first application. I told him my concerns and he went right to work. I followed him around asking questions and learning about his background and the company. He did a thorough job inside and outside the house. It took him about an hour. The price of $89 was a lot less than the $125 I was paying with another company. I definitely will honor the one year contract.

VINCENT VARNER

Soren Michie did a great job of providing service at our home. He had some unusual issues due to our neighborhood being new, but he went above and beyond to unsure our family did not see any more creepy crawlers.

Dan Cooper

Aptiv blew off my appt., So we called. They were to come on 7/12 and didn't show up. We called again. They were to come on 7/19. They billed me and said they were there, but they never were. We called again. They're supposed to come on 7/23 now. This is their last chance.

Kathie Bricco

Salahe Elnimair ,displayed outstanding customer service,demonstrated high standards on all work performed,very knowledgeable and he takes great pride in his work and company.

Gary D. Cooper Sr.

Aptive Environmental employees have been so courteous, polite, and very professional! "Environmental" is quite appropriate to describe how they have very positively changed our home environment!

Kelly Whelpley

We are extremely pleased with the thorough job your service agent, Emmanuel, gave our home. We especially like the free callback service Aptive offers.

Rodney Hopper

Tim was helpful and explained what our situation was and why it may be recurring.

Mark Stanley

Robert Wright was my representative and was very courteous. There was some confusion on the type of bugs to treat for, but was quickly remedied. First service left good impression with me. Very professional.

Melissa Gleaves

Paul G. Andover, MN Wonderful having Aptive for pest control! Bridget Becker was just here today and she was great. She introduced herself with confidence and professionalism. Bridget took the time to ask of any concerns and or trouble we are having. Said she would address our concerns and let me know if she noticed any additional problems. She conducted a very thorough job and did it with a smile. Thank you Bridget! You have set the bar.

Liliana Becerra

He was very attentive and cared about my home. He answered all my questions! I feel so good about the experience. I will recommend this to all my friends Very nice

Chris Olive

Had an appointment today. I was told to expect the "service professional" between 1 and 3pm. No call, no show. Called them only to learn that the people that answer the phones have "no way" to contact the "service professionals" directly. They said in the "notes" that the guy tried to contact me, and that he couldnt find my house. These are bold faced lies. No one tried to call and my house is easy to find. They said all they could do was send an "urgent request" to the local office to have someone contact me. No one has contacted me. So we had an appointment that we stayed home for, where no one showed up at all and now they will have to reschedule. Totally wrong and unprofessional.

Tracy Roy

Aptive is a great pest control company. Their customer service is top notch and we do not have any critters. I also appreciate that the service costs are affordable as well.

Susan Kirkwood

Very professional and thorough. Gonzalo Rosales did an excellant job.

Glenda Bogard

We were very pleased with our service today. She offered suggestions and help we hadn’t even thought of. We would recommend Aptive Environmental.

Tabitha V Wesley

Tyler came out right when I was talking about get help with the ant and spider problem we were having. He did a great job with explaining what bugs would be taken care of and what the cost would be. Just starting service so I will let you know in three months.

Rhonda Cava

Aptive Environmental Pest protection really works. Beginning with the office staff....they are very professional and always accommodate a specified service time not to mention repeat services when needed. The technician always give you a 20 to 30 minute window with a call ahead and or a text. Every tech listens to exactly what you need and always comes up with the best solution. I am very pleased that I switched to Aptive!

Jonathan Burns

Staff is professional. The technician showed up about 30 minutes later than expected time, but he was very professional and explained the entire process prior to starting treatment. Their spray is EPA certified and not harmful to plants or water. This was very important to us as we have well water and 3 cats. We had our first treatment yesterday, so we will see how it goes.

Daniel Crays

Awesome every time! Listens and takes care of everything I need!

Crystal Bohte

Michael was thorough got 2 wasps nest knocked down, pleasant & was patient as I have 3 dogs that I had to block inside & then outside while he was spraying.. Great service so far! I’ll repost again in a few weeks

Dan Crawford

Stephen Harper recently performed a treatment for us. He did a great job and was pleasant to work with.

Chris Nigh

I was very disappointed with our experience today. Our appt was scheduled from 10-12. When no one showed up a little after 12:00, I called and they said he was on his way. He was only a few blocks away. At 1:15 when he still wasn't here I called again. The technician never called to say he was running late or anything. He did show up a little bit after my second call. When he arrived he began to tell me he didn't have his power sprayer to spray outside and would I like to reschedule?? I asked him to please spray since I had been waiting since 10:00 for him to arrive. He still asked if I would prefer he come back when his sprayer was fixed. We pay a lot of money for this service and they should be more timely and their equipment should be functional. Also when I was sold the contract I was told that Aptive treated our whole yard from the curb to the back fence, today I am told they only treat around the house. Which is it?? I wouldn't have gone with this company and paid more than most companies if my yard wasn't included in the price. I am disappointed in the misrepresentation!!! Also I can't miss this many hours of work when I need service, I don't get paid when I am not there. I hope this helps others to be prepared when they sign up. Ask alot of questions.

Rose Shureb

I really appreciate Mark! He does a great job and it's very neat and knowledgeable as well! I would like to request him to be my regular service man

Janessa Yumul

Alex did a wonderful job! He was right on time, thorough and polite. (:

Sonja Medlin

John Henry is a very pleasant, friendly Aptive Environmentalist, who answered all my questions and concerns regarding bugs and spiders noted during the hot summer weather these past few months. John took care of clearing all the exterior spider webs and sprayed extra insecticide in areas of concern, along with normal maintenance routine. I’ve been an Aptive customer for 1 year now and have no complaints, great service, always show up on date scheduled, always knock on door first before entering backyard to make sure dog is in house, etc. I highly recommend Aptive!

Candace Bergman

WHAT KIND OF COMPANY SENDS A GUY DOOR TO DOOR AT 8 PM AT NIGHT WHEN THERE IS CLEARLY A NO TRESPASSING SIGN POSTED AT THE ENTRANCE TO A COMMUNITY. FURTHER WHAT KIND OF IDIOT CAN'T SEE THAT THERE IS A PEST CONTROL TRUCK SITTING IN MY DRIVEWAY! STAY AWAY FOR THESE JOKERS!

Julian Rodriguez

Relatively cheap, don’t see too many bugs, can reschedule appointment through text message. If there are bugs, they come out right away and re-spray. They’re also mindful of our baby’s toys, crib, etc...

Jesus Cuevas

Great service so far, no lingering residue or smell. Dogs went outside 2 hours later with zero issues. The gentlemen who came out was great, informative, and showed up on time. That’s a plus in my book...

Jonathan Kelly

Very polite and courteous young man on the last visit.

Dawn Ersery

Monty Benjamin was at our house today for our quarterly spray very friendly and professional employee. monty thanks for all you do to help out with the bugs this year

Ron Delpit

Great job by our tech today. Thorough, courteous and professional.

Sandy Allenson

Nikeisha P was stellar. She had her work cut out for her with spiders and egg sacs. She worked to get them all and then proceeded to apply the spray application. She was professional, had a great attitude and I intend to request her for subsequent applications under the contract. This chick was NOT afraid of any spider--you go, girl. There should be more technicians in all lines of work like Nikeisha.

Nathan Fleishman

Patricia did a great job documenting our services today!

Ashley Hanzivasilis

This company has repeatedly come door to door to our house after we have repeatedly let them know we do not need their services and to not come back. They have woken my child napping on multiple occasions in spite of being sent away many times before. This is unnecessary and unprofessional. If we need your services we will contact you versus your sales team lying and stating our neighbors are using the services when they are, in fact, not.

Marisa Lucio

Landon was our home technician. He was friendly and courteous. The initial discounted cost and quarterly costs are extremely affordable in my opinion. The only reason that I gave a 4 star rating and not a 5, is because we are new customers and I would like to build experience with Aptive before giving a 5 star rating.

Sue Heilner

Sales person was thorough and the service was completed timely with full explanations provided.

Doug Arendell

Easy company to work with! Orkin &Terminix were almost double in pricing and very pushy compared to these guys. Darren, my technician was very helpful and insightful. They're also tech savvy, you'll get an email and texts messages with agreed pricing and follow ups before and after each service.

Rich Yannatta

Did a great job and was very informative and professional.

Paul Koenig

Sorry to say I am not a happy camper right now for a few reasons! 1. You were here for my initial treatment in July '19. Came back for the 30 day follow up, which was nice. My next treatment was done the end of August, and I was charged the normal quarterly price. I was then notified that another application was done Oct 28th, and was charged another quarterly amount. I called the office asking what is going on and was informed the Oct application was due to Aptive changing THEIR schedule. My complaint is I receive numerous emails about referrals. Any reason you could not have sent a prior notification stating the schedule change. 2. One more comment. You need to educate your people about your products. When I signed up, your person told me you would get rid of moles and their counter parts. I talked to one of your technicians about this and got a different answer. So can anyone tell me the correct answer? Thanks

Beth Register

So far so good! Initial treatment came on time and was courteous and respectful to myself, my home, and the dogs.

Tracey

I have not been overly impressed, still see a lot of ants. Had to have them come out a second time last month. This month, they leave a card in the door that has "today's service" - nothing checked and no service pro name or date on the card.

Barbara Kline

Very cordial. Worked hard. Thanks!

Valerie Carde

Very detailed job and and addressed all my questions. Very impressed with first visit and hope the service is like this every time!

Robin Reinarz

Very attentive service. Our yard is virtually free of bugs now. Will even come out on the weekend to clean out a rat trap !

sharon williams

Feel service is over priced the things that are done I can do myself. Insect control my lawn care service does as well. The next visit should be my last visitation,I will not be renewed for next year. Customer service is rated a 4 star.,the quality of what u do is marginal. Thank u Sharon williamupload

Patricia Manus

This is our 1st application by Aptive. We were using another company for the past year but during this period we noticed repeated issues with spiders and huge odorous ants that were not being addressed. The Aptive technician, Eli A, was very personable and attentive and took special time to thoroughly cover and treat those areas. I am hoping for better results with your service and so far pleased with attention paid.

Lynn Yarbrough, Jr

Martonyo Greenwell was excellent in his service at my home. He was very knowledgeable in his assessment, thorough, and went above and beyond what was required. He even offered a prevention plan for our issue. I would recommend him to anyone without hesitation.

Piya singh

Alfred was great in supporting our first treatment and very patient. Looking forward to exceptional service this upcoming year.

James Roll

adjusted my schedule to be here for 6/4 appointment - no show , no text , no e-mail. tech came 6/7 with no prior notice I was at a doctors appointment so was unable to talk to the tech about areas in the yard that I was concerned about. However he did find and treat an anthill that was one of the things I wanted him to see .

Teresa Simpson

I was told by the district manager that they would treat the attic, crawl space, and interior! Service guy came out and sprayed the exterior of the house and left!!! For all I know the container held water! Lie after lie!!! I do not recommend Aptive!!!!

r crawl

The technician was polite and informative, and the service appeared to be thorough. Of to a great start!

Kay Sweet

I’m nearing the end of my contract, and will be moving to another state, but I will use Aptive there once I’m settled. They’re prompt, courteous, and very thorough in their services. WELL worth the slight difference in cost than having a monthly “bugman”. K. Sweet, NV

Karen Leffler

I was home when they came, but they did not ring the doorbell or knock. I wanted to be sure to let them in the screened patio, but did not know they were here until after they left. They will need to return to spray inside my patio.

Donald Ross

Very professional. Ray does an outstanding job at our home. Donald R.

Murphee Pellman

Very friendly representatives! Shelby Mellen did our first treatment! He was great! He was able to help me out with some other concerns I brought up as well on the spot! I enjoyed how quickly and easily the setup was for this! I recommend them if you are having A buggy time!

Greg Hixson

Two great techs showed up and were efficient and professional. Alerted my wife along the way about the trouble spots where the ants were, and made her comfortable that she was in good hands. Great work!

abby henderson

I love Aptive! The people they send out to your home are professional and knowledgeable and the customer service is hand’s down the best around. Makes you feel like you’re dealing with a small family business! 6 stars from me!

lance krone

Look at Yelp for more accurate reviews! Don't use this company. I feel totally scammed. They show up unconfirmed and zap your account. Beware, use a reputable exterminator. A good company wouldn't hold you hostage with a contract.

Jerry Wucinski200

The technician that applied the materials needed for our property was very efficient in his job. I asked about some very pesky ants in our lawn and he took care of it right away! Thanks again for providing a very important service for our home and entire property!

James Eddins

My Aptive technician, Al, provided exceptional service. He was courteous and professional and did a very thorough job of assessing the treatment necessary for my specific problem, and applying where needed. I would highly recommend Aptive Environmental and have already had a few neighbors sign up as a result.

Genevieve Gentile

This visit was my first time and I liked the men who came to my house to spray. They were pleasant and professional. Very helpful and courteous. Thank you. Hope it continues this way

Angela Hill

Jose was great! Worked around my schedule. Did a very thorough job as always. Any time we call outside our normal scheduled service time they are always available!!

Victoria Lyle

Al was on time. Very personable and knowledgable. He answered all questions ang got the job done. Hope to see results soon.

Mark Salzmann

Your salesman DJ did a very thorough job of explaining your services. Your technician also was very informative and was very thorough In addressing my concerns. I was very satisfied with my “Aptive” Experience.

Phyllis Quick

jonathan did a great job. on time and very professional

Shauna Smith

So far so good. We haven't ever used a peat control company. We have been in our house for 8 years and have seen spiders every year. After 2 treatments outside and one in the basement things are going well. We have seem spiders still but when I got a knock at my door someone was coming to check on us and how it was going. When I mentioned I was still seeing spiders he said to call and set up another free service since we were still having issues. Today was treatment 3 for outside and the gentleman who came for this service was just like the other two and the sales man. I think we will continue with them for the term of the contract and if all keeps going well with use after that as well. Again so far so good.

Mary Gilliland

The gentleman was quick and efficient, and answered all of my husband's questions. He sprayed inside and out, and was here within the time appointed.

Debra Sgandurra

Hunter was very courteous and professional. He explained everything and Josh arrived at my home this morning. He also was very courteous and professional and before leaving, he left me with more info and spider trapping goodies. He explained how fleas hide under bushes so he treated them also. So far I am extremely impressed and pleased with everything from Aptive !

Ruth Bortz

Service person was very good and responsive to insect problems. Ruth Bortz

Andrewstructable Videos

Great service and the technicians are quick and efficient. Recommend.

Laney Dellman

Very polite staff. Were very understand about what we needed done. And were a great price. We are very happy.

Bryan Snook

Latoya introduced herself and explained the plan for my house today. When the work was completed, she followed up with me by explaining what she saw, asked if I had any questions....which she answered and told me to call if I required follow up. She was extremely pleasant, knowledgable, efficient with my time and her work! Thank you Latoya!

TIM N

Thanks to Adam R for coming out twice within a week and even spraying inside the house to help with our spider issue. That should hold them off until Spring.

jodybwright

Excellent service! I’m impressed with this company! The men have been polite and courteous. Refreshing!

David

Sales person burned the first bridge by telling me a 90% discount since they were in the neighborhood. Original price $250 but I could get the same service for $50 which is actually 80% off. So I was little insulted he didn't think I can do math. When I repeatedly resisted he lowered to $20. So I said OK. If they killed some bugs, it would be worth it. Then I was told I would have to sign a contract for quarterly treatments for $120 each for 12 months but had 72 hours to cancel. First quarterly treatment in September. Next one would be in December. Any other Michigander see a red flag here? $120 wasted right there. I signed anyway figuring I'd see how they did when they came the next day. Next day 11am on the dot he was here. We talked for 1 min. then let him get at it. Curious, I kept an eye on him. He spent 3 min cleaning spiderwebs in a couple spots then went back to his truck to get chemicals. Spent 3 min. walking around with a small stream sprayer. Back in the truck at 11:07. Ate lunch, played on his phone, pulled out of the driveway at 11:18. I figure I can do that myself with anything I get at Ace Hardware. Cancelled immediately. Gave two stars because cancellation was pretty easy. Took the second star away for wasting my time and making me write a bad review which I hate doing. Solicitors suck. Worst part of being in a sub.

Chrisanthi Giotis Karaindros

The technician was very friendly. She explained the procedure, the cost and how the billing would occur. She then proceeded to apply the treatment. She was thorough and did a great job. Highly recommend them. All I have to do now is wait and see how the treatment works on the stubborn ants. But they do back up their work so I am confident that I will be happy with the treatment!

Beryl Cook

This was our initial treatment visit and was most impressive. Steven Lampton walked through the entire outside, inside and garage answering every question, pointing out our issues, notating my spots of concern, and those outside areas I did not want granulated due to bird feeders and monarch butterfly caterpillars. I asked about winter treatment as the prior company we used would spray outside even in February when it was 20 degrees or less outside. Aptiva’s approach is much more logical with attention paid to outside crevices.

martin ricucci

so far from the friendly salesman to the polite and kind exterminator... i can say Im happy for availing to this great deal... I still have to see the result of the spray they put in today... but so far I am a happy customer.

Stewart Lattanzio

Great service representative he was very personable and knowledgeable

taft davis

I have owned several houses over the past 35 years, used different pest control companies. Every one of them, as part of their service, cleaned the spider webs our from window seals and eaves. I was disappointed when I returned home from work and there were still spider webs on the front porch and other areas around the house. Because of the contract, I will have to pay $396 over the next four quarters. If Aptive does not clean the webs, and wasp nests as part of their regular service, I will not renew after I complete my obligation. The only evidence I have that the house was serviced, was the card that they put on the front door to let me know.

R Checcio

New customer to them. Switched from who I had and will most likely go back to them at the end of this contract. Called with an issue - couldn't get anyone out here for 5 days. Ended up doing something on my own to rectify it. Was told they couldn't give a timeframe for arrival but would call an hour before arrival. Had to take day off from work. Had to place two calls because at 5:30 pm still no call and no visit. I am not impressed with the company.

Lindsey Verhel

A very kind door to door salesman pitched me Aptive. His pitch was wonderful, unfortunately the service was a huge let down. Aptive over promised the ability to rid spider webs from the property and greatly under delivered. I hope you think twice and do better research than I did.

Andrew Holly

Salesperson stopped by our house at dinnertime and did his spiel, and I was honestly skeptical- but they were offering a discount on the initial service, so we pulled the trigger. They came by the next day, and lo and behold, within a few days, no more garden or sugar ants. Completely eradicated the issue. To boot, their rates are competitive with other pest control services. All told, highly recommended.

Todd MCG

Aptive...Customer service is great. They are always friendly and seem to know what they are doing. I called to request an extra spray for spiders because they were all over the house, which they quickly scheduled and applied. However, the product is ineffective. Honestly, I'd have more luck going out into the yard and trying to talk the spiders out of climbing on the house. Great customer service. Totally useless product.

Gail H. Kuba

Brandon Y n Ben M were both personable and professional, explaining the Aptive Environmentally friendly Pest Control Company and it’s services offered. Ben did the spraying of the house gap under the overhang of the walls for black widows (just killed a penny size fat one last week after watering our bush right next to the lanai!!), scorpions (this year we found two in the house!!) and fast cockroaches I noticed on the lanai at night!! Ben also stayed our garage! ; ) Mahalo nui loa!! Glad you found us!! Aloha!

Marshall Hood

Just started with Aptive today-totally impressed with the promptness, politeness and professionalism of our service provider today! Our provider was Nicholas Farnsworth & he was great!

Scott

The Frenchman that came out this morning was polite, knowledgeable about your product and convinced me to keep your services. I had the first service today and because of this man I am already very happy with the service. Well done

Karlin

Very professional and thorough company! By far the best pest control company I’ve experienced in 20 years! The price is awesome and the people I’ve dealt with were fabulous! Special mentions are Evan who sold me on their service and Alex who did an excellent job spraying my property inside and outside. I’m beyond pleased with this company and highly recommend them!

R Kirkland

It is not appropriate to be sending people door to door trying to sell your services after 8 pm at night. When I asked for a business card was told he gave out last one. I asked for company phone number and just carried on with sale pitch. I found number to office on my own.

Kari Fratt

Fleas in backyard all ready seem gone! Whoo hoo! Yay! Bcuz my dog was picking them up every time he went out there. It was awfuI! I use flea comb on him and put them in a cup of Dawn dish soap every day lately. Eh. Use Frontline on dog, dosnt work. Natural flea repelant from Petsmart, dosnt work. We had service just yesterday from Aptive and Teddys been out about 4 times in yard since then, and so far coming back in without fleas on him. Yay! Thankyou! So this last guy did a VERY good job☺

Jill Hunt

Jonathan showed up a little after 9am, my window was 9-11. He explained everything, and was very friendly and professional. Highly recommend.

jeff brown

Received our first service. Andre was very polite and did a great job. Time will tell but he said if there were any issues call and someone would be by to correct any issues.

Shannon Gibson

Quick and friendly service from Raziya F! Explained everything thoroughly and answered any questions. Gave great suggestions.

Robert Hurtubise

Management needs to get their act straight! It took three appointments before someone showed up to do the work! With the first two appointments, nobody showed up! I spent a lot of time on the phone to get an appointment finalized!

Jeanne Liebsch

Very pleasant,tells you what they are going to do that day and how long they will be at your house very happy .....

Shari Regan

Tyler our service guy was great!! Very thorough, very friendly. Hard worker. Very happy with my first service

Brent Lepro

I was a happy Orkin customer for about two years. An Aptive sales rep was going door to door in my neighborhood. He offered less money money annually, only having to come once every 3 months “because they use a superior product”, and having an agricultural license so they can treat the yard as well. This was compelling so I made the switch. The product is sub par. I have had more bug sightings in the past 4 months with aptive than the previous 2 years with Orkin. I have called to report the bug sightings with no response. The service is terrible. I was told that they weren’t able to spray the chemicals they use in my detached outdoor shed because they were to strong. I now realize this was an excuse to not do the work. Today’s visit was the last straw. The technician showed up and sprayed around the house and left. Never making his presence known nor doing the inside of the house. I feel strongly about not abusing the power of reviews. I never leave bad reviews unless it is so bad I feel it is an injustice to others if I don’t. This company has wasted my time and money. I hope you don’t let them waste yours.

Dino Mania Vlogs and gaming

Initial treatment went well. Destiny S our service tech was prompt, courteous and professional. Too early to rate the effectiveness of the product but the first impression was good. Destiny answered our questions and provided information on how the treatment worked to reduce or eliminate our pest problems.

Rebecca Mollman

Worst customer service EVER. Signed a contract in June for a June, July, October, Jan, April service. They never showed in July and never contacted us. Then randomly showed up one day in September, a month before our next service, and charged us for an unscheduled service. They refuse to refund this unscheduled/uncontracted service. There are many more reputable/customer service-oriented (and lower price) pest companies out there. DO NOT USE APTIVE!

Robert Woods

The service seems to be very thorough. The salesman was very polite and non pressuring. The service man was also very polite and personable. He was very thorough. Highly recommend this company. Pricing seems to be very fair.

angela cruz vasquez

We have Aptive for our second summer now, and absolutely love it. Effective, and the techs we’ve had are always super nice and easy to talk to.

Norma Whelchel

The man who sprayed for us was very nice , polite and expllained what was to be done in detail. Thank him for us. We appreciated it.

Michele Maxson

Super friendly, helpful, and responsive to our needs for pest control. Thanks!

Troy Gaura

Everything was pretty good until today, I did have a couple a new people during my time with aptive But I was always home And having to tell them what to do Today they guy came at 7:30 a.m. and it was raining Sprayed only the garage because I asked and said he would reschedule for the rest He came back at 2:30 in the afternoon and sat in his truck in front of my house probably because you have A GPS thing and didn't do anything never even got out of the truck Sat in front of my house for 20 minutes I canceled my service. I was a loyal customer for like 2 years maybe 3 I will say the customer service people are awesome.

Nick Santoro

The technician that came out was very knowledgeable and thorough in his work. Put copper mesh to fill a hole in my garage where field mice were getting in. Also put a dust powder where wasps were in my outside awning!! Great service!

Jon Zinanti

We have been with these guys for about a year, and have not lived up to their end of the bargain. We've found glaring oversights on almost every call and had to have them come back out several times to fix their misses. They say they spray for spiders (and charge us for it), but on several of our last invoices, spider treatment was not done until we called back and complained. They say they include dewebbing as part of the package, but never do it. Far too expensive for such garbage service...we are cancelling.

Aaron Herman

Extremely punctual. Gave a thorough explanation of policy terms and conditions before treatment of property. Carefully examined areas and explained how each chemical was tailored to each type of pest. Avoided edible plant areas. Curtious, professional and thoughtfully proficient.

Viviana Lemus

Cameron Bertok was the rep that came to my home, he was polite and patient explaining the service. I appreciated his knowledge and was satisfied with the experience. I am excited to have a service that cares about the environment!!!! OF COURSE I signed up.

Workout Vicencio

So they were friendly when they signed me up when they came to my door but we had been trying to get a tech out to remove a wasp nest and no one has come out or responded to a call back. Not until did we threaten to cancel did I receive an email back. Plus when you call you do not get a local rep. I am on the East coast and someone on the west coast called? What ever positive reviews they have will dwindle until their customer service gets straight.

Hannah Leister

Great service and very polite! I show them where I specifically want sprayed and they do. Haven’t had an issue and they answer all my questions!

frank zaremba

I like the service they offer of clearing spiders off the pool enclosure. Some of their techs do good some poor. You can call back for repeated services as need be. Spiders on our deck is the only insect challenge ge we generally have. That is the primary reason we contract with them. 7

Robert Brittian

First visit was very thorough inside and out to all our problem areas plus got various nests and webs. We are very impressed with the provided service, unlike the former company. Thanks for the great visit.

Antonio Gonzalez

We received our third quarterly service from Aptive today. Just as on the previous two quarters, their service person was very courteous and made sure that we were happy. Great job as always!

whooops61

Bridget Becker was very courteous and made sure that I was pleased before she left our home. I hope she is the one that comes next time as well.

K. Malina McHugh

So far very impressed with Aptive company. From sales to admin to application The sales guy Clark, friendly, professional and understood our needs. Very affordable and Price competitive. Admin emails, invoicing, easy to follow and very descriptive Also chat line was very helpful. The application guy Michael very neat, friendly, professional, informative and on time. He went over the process again and went to work. If you want to keep those pesty pests away, I highly recommend their services. A pleasure doing business with them.

Amy Jo James

First season it seemed to help. This spring/ summer terrible. Spiders and egg sacs everywhere. It’s as though they haven’t done anything. Cancelling. Don’t waste your money.

Jene E

I signed up for Aptive because they hooked me with tick prevention. A few months in and I was not impressed. Not only did I notice MORE bugs and spiders but when they did come out they did little to nothing to prevent! They would spray a little here and there and then walk around with a "duster" to clean up spider webs. Sometimes, I would never even know they had come seeing they don't leave anything to let you know they were there! Needless to say I was disappointed and wanted to cancel my service. Not until I called to cancel did I realize that the rep that signed me up did not let me know that I was signing a contract for a year and that if I cancelled I would be paying around $300 to get out of the contract. So I finished out my year and cancelled as soon as I could to ensure they stopped servicing my property. To cancel, I could not just call to cancel my contract but had to write a letter to of cancellation be able to cancel my account!?!?! This is a SCAM! Do not give them your money!!! I have not been a customer for about a year now but every month like clock work their little salesmen on their hover boards go around my neighborhood door to door to try to scam some more people! Every month I have to explain I don't want their service and every month I have to explain why. I called to have my address removed from their route. We will see if they actually take it off the route. I literally have nothing good to say about this company. Save yourself the time and money of dealing with them and go with an actual reputable company!

Kathy Hunt

Your technician, Dakota, did a great job in both applying product and explaining what he did and answering my questions. Thank you!

Rachel Brown

We were referred by a neighbor and just had our first treatment. I love that this service is eco-friendly and won't hurt the lizards and frogs! Our tech, Jason, was wonderful: knowledgeable, friendly, quick, and thorough!

Juran Cook

Do not recommend. Applied spray powder to my deck post in the rain which left stains all over the deck . Set traps months ago , never follow up . Vole tracks all over and eating my new plants , getting worse instead of better . Just waiting to finish my contract then cancelling .

Jose Vera

They did awesome job

Cindy Woodard

Employee explained everything that he was going to do. Was quick and thorough.

Dean Pearson

The Sales Rep was Great - very knowledgeable & informative. Felt very comfortable after his explanations. The technician, Joseph Amara, was very friendly and performed Excellent Service. I’m very pleased with all aspects. Thank you, Dean Pearson

robyn hanley

Customer service was excellent! Kolton was very professional, well knowledgeable and helpful in educating me of the services provided. I got was able to receive quick service to my home too! So far, I am very pleased!!! Thank you!

Jon Ulness

Absolute horrible customer service. I signed up August 28, 2019 I called for a reservice within two weeks. They waited to come out until eight days before my scheduled service and decided to charge me $101.77 for that free reservice. I have been going back-and-forth on email with some customer service person who is telling me they don’t care when I called in the service was within eight days of my next service call so they are going to charge me. My neighbor signed up the same day I did and they charged him twice what they charged me. It wasn’t until after we had signed up that I told my neighbor I paid $50 for my initial service where he had to pay $100. I would avoid this company at all cost. I have since canceled my contract And they tell me my balance is $301.77. It clearly states in the contract that I must pay the remaining balance of the discounted price of $250 for my initial service. Therefore my cancellation should be $200 not $301.77. I told them they can send it to collections they can take me to court because I have my documentation stating when I called for a free reservice on their app. Nowhere on the app does it say pay for reservice it states Schedule free reservice. I guess this was a $250 mistake on my part.

Tom Tobalsky

Service Tech is very professional and knowledgeable. Pleasant experience and helps as expected with insects etc.

Rocky Morgan

Great service had to cancel initial appointment they returned few days later got the job done

Adam Martinez

THIS PLACE IS TERRIBLE. WE HAD OUR HOUSE SPREAD AT THE BEGINNING OF THE SUMMER AND WE HAVE NEVER HAD THIS MANY BUGS AND SPIDERS AT OUR HOUSE EVER. I HIGHLY RECOMMEND USING A DIFFERENT COMPANY

mark keefover

My appointment was for 1:50 to 3:50 p.m. the technician did not show until 3:20 p.m. I made a comment about him being late. I was told well we have a 2-hour window. He was here for exactly 25 minutes. First impressions are everything and as a new customer I am not impressed.

Kay Newcomer

The technician was kind, courteous and knowledgeable. He took the time to do a thorough job.

Debbie Van Blaricum

Gonzalo Rosales did my initial service and he did an amazing job. He took a lot of time, especially on the outside. I am glad I switched to Aptive

Chad C

Jason B. did a good job today with our quarterly service. Being in a service industry is tough. Jason did everything we ask of him during the service and we appreciate it. Thanks!

Valerie Nagara

Great company for insect control. Ever since using Aptive Environmental I have not had any ants in my house. They sweep around the house and do a thorough job. I am very happy with the work they do.

Laurie Hill

We had a salesman come to our house to talk about the company's services. I explained that we wouldn't be interested at this time. We already had something similar done. He continued to talk over me, interrupt me, and clearly wasn't going to accept my explanation. I politely said "No Thank You" three times. He continued with his sales pitch. I finally told him he wasn't listening to me, and he STILL kept pushing. I had to shut the door. I wouldn't use Aptive after this experience alone. Absolutely rude and unprofessional.

Jayy Dolce

Great company, service supervisors are wonderful. They helped fix my problems immediately and that’s what an outstanding company does! Great job Aptive

Brittany Emmons

Thomas always does a great job. He remembers our dogs by their name and even helped open our gate after it was stuck very badly. Thank you!

Phillip Belongia

We had used Aptive in the past and had a horrible experience. We did an entire year and didn’t notice any difference. Even after reapplies, we still had issues. They came back around our neighborhood about 1.5 years later and we gave them one more try. Apparently the person who previously serviced our area wasn’t really doing their job. We have had Aptive for over a year this second go round and it has been great. Every tech that has come to our house has taken their time to ask questions and make sure that we felt good about it. Plus the applications have worked. I never thought I would have had a turnaround like this with a company.

Viktor Loginov

After the whole year of service I still have all kind ants in my house. When I asked their representative on the phone why their treatment doesn't work the girl on the phone told me that I need to do a better job on cleaning my house.

Lynn Perkins

I recently had service from this company and I was extremely happy with everything from the initial call to the service. Not only did the technician treat the entire yard and house but he took time out to give me tips on proactive measures to help with our issue I would recommend Aprive Environment to anyone.

Diana Nelson

Chase Hull was our technician for our initial treatment. He was very knowledgeable and helped us determine what we actually needed. He was professional and thorough. We were very pleased with his service.

Ole Hovde

Terrible. Signed up via door to door guy who was very nice. Unfortunately the allure of natural chemicals was a bad idea. We used another major pest control company for 4 years and never had a cancellation or issue. Our second service was cancelled with 2 hours notice. They rescheduled for 3 weeks out! Unacceptable. What happens next is amazingly sad. We found a wasps nest right by where our kid plays. We were told they’d come out for free and remove anything urgent. To Aptive, urgent is 2 weeks. After begging we got it to one week. Instead we called Plunketts who we used to use and they came out that very day to remove the nest. Fortunately, Plunketts knows what service is! Our serviceman said luckily we saw it because if the nest had it been disturbed it would have created a swarm of stings for our family. Seriously, please do not buy the allure of this company. It is sad that they lack service in a service industry. If I could give them 0 stars I would. Also, if you sign up via a contract there is a $244 cancellation fee. Odd that when someone doesn’t adhere to their terms they promised they can still charge you. Just an FYI. I wouldn’t let this company within 10 feet of my house again nor should you!

Maria Lucia Ghirardi

The technician was very nice and efficient; however, the treatment to get rid of a nest of wasps did not work. I need to call somebody again, to take care of it.

Jeff Dyer

Rodney did a great drop spraying for spiders and applying flea and tick killer to my lawn, as well as removing spiderwebs from my home.

Ruffo Espinosa, Jr.

I appreciate the young lady who sweet talked me into trying Aptive. So far I have not been disappointed. The gentleman who performed the initial service was cordial and very thorough. So far i’m Completely satisfied.

Kevin Carroll

The sales associate that came to our door at DINNER TIME in a sub division that prohibits soliciting was extremely pushy and actually rude when told we are renters and do not own the home. He even said “enjoy the bugs” as he walked away. Unfortunately for him I was pricing pest control to discuss with my landlord however Aptive WILL-NOT be considered now!

Jan Ruthenberg

It is always a pleasure working with all Aptive employees. Extremely customer focused and knowledgeable

Janice Frechmann

This was the first day they came to spray my home. The guy called me a half hour before coming to remind me and he went over EVERYTHING. The first guy that came to my home to tell us about their products was also very informative on their products!!

Willow Weckwerth

Aptive is a great service for your pest control needs. They're friendly, punctual, and will come between treatments of you have issues. I signed up because I wanted to keep spiders out of my house, and have not had any issues in the 2 years we've been using them. I would definitely recommend their service.

Darren Yates

Horrible service. My first bad experience was when I had moved. It was my second spray of the contract. I was moving, so I rescheduled my appointment because the date of the appt was a day that I would be out of my old house and in my new one. They never rescheduled and ended up charging me full price for a spray on a house I no longer resided in, and when it came to coming to my new house to respray since that had happened they told me no and I would need to pay full price for a new spray. The second time was when I had to reschedule because my wife and I were both at work during the time they had scheduled they never communicated it again, sprayed my front yard even though no one answered the door and never did the backyard. Charged me full price once again and told me again to respray the backyard was a full price ordeal. Now this last time was my last spray of the contract and by far the worst. They did not schedule an appointment with me, had the tech show up at my house randomly, I had to speak through my doorbell to tell him to kindly leave because there was no appointment and to have his boss call me. 2 weeks later another tech showed up randomly, sprayed the front of the house because they couldn’t get in the backyard because we were gone, AGAIN. Mind you, we have a 110lb mastweiller so not a great idea for someone to randomly walk in the backyard hence why we lock the gate. Then, charged us instantly for the ordeal, and so we called and ended up not renewing our contract. Horrible communication and horrible customer service. “Home of the free respray” yeah sure.

Nick Maggio

This was very strange. I called to switch from another service to help take care of voles in our yard this year. But I was told they can’t service us until we have canceled the other service for 90 days...... we’ll that doesn’t help with our issue we have now and I was willing to switch all our pest service over. So strange when they came to our door last year they were willing to start service right away. They knew we have another service and offered a deal due to that. But I call now and they can’t help? The guy on the phone was not very nice why I tried to ask and understand why and told him we have an active issue. This is crazy! I asked nicely to talk to a manager and was told no we can service you.

davelawrencejohnson

Monty Benjamin did a great job! Very thorough and professional.

L T

Based on 1st treatment, the company was very professional in all regards. They were on time and once again explained the process. Looking forward to future treatments and relationship with Aptive.

Amanda Green

Hubert Martinez Is the best!!! Please request him... He’s very professional and super knowledgeable. He heard every concern we had and address them all with attention to detail. We couldn’t have ask for a better representative then him. He really eased our concerns about the issues we were facing. Hubert didn’t rush the job he truly went over and beyond and for that we grateful!!! See you next time!!!

Mike Lanick

Super nice company so friendly to deal with awesome attack his name was duran

Bernie Tobiason

Michael Turner was on time and very friendly. He did this first service without a hitch. He was very professional and aimed to please. PopHe respected me and my stuff. Gave me answers to all my questions. I hope to see him again. I made a great choice when I chose Aptive pest control.

Shawn Griffin

only been a customer for 3 months and already have had to call for a reservice over 10 times or so. Billing has been a nightmare as well. Techs show up at our house with no notice what so ever. Their system is always trying to do a quarterly service without being 3 months yet. The girls on the phone are nice, but they can't resolve the issue. I have had so many credits added to my account for their mistakes (that they own up to), but enough is enough.

Alejandra Saenz

I wish I could rate a zero, people if you see a sales men knocking at your door do not open, I was on my way out my family was on the car when this sales men in a hover board came and talk to me about the service but never mention price and since I was in a hurry and I was trying to get away of the situation I gave my name and phone number but never my credit card cus I didn’t want the service, I even told the guy that I’ll pass to go to another house....but he said the first was free and then he just showed me his tablet with my name and phone number to confirm and I was like yeah that’s right.....so the day of the free service came and I didn’t notice a big difference, then I got a text from aptive saying that my next service was on 10/11 so I called them to cancel the service before it happened cuz I don’t want it and now they’re telling me there’s a cancellation fee....and they’re trying to give a discount and they’re barely telling me how much the service cost..... people beware of this company they just trying to get people’s money...

Mark Chadwick

The 2 gentile men that came where both fast and polite. Not sure how the treatment went because the first application was just made.

John Wypick

The Sales manager was very knowledgeable about the Aptive product. His awareness of our concerns about kids and pets put us at ease. It was the main selling point for our family situation. The Technician was equally thoughtful and aware of our concerns. He also gave us some great information that assured us of the safety of A price pesticides. Overall a great experience.

Janie Carr

Megan Wade did a great job in providing service for Aptive Environmental. She was friendly and professional, answering all my questions prior to starting. Although It was a hot day, Megan circled back with me when she was finished to let me know next steps. I recommend Aprive Environmental based upon my positive experience with Megan.

michael sandusky

I was told by the sales rep that the spray absolutely included spray for mosquitoes. I told him I was interested in mosquito treatments and that the cost would be worth it if mosquitoes were included as I live in a heavily wooded area with a retention pond nearby. He assured me mosquito treatments were included, even going so far as to advise how to complain to get the technicians to return if the mosquito issue did not resolve. After the second treatment I looked and saw that mosquitoes were not included on the list of pests. I emailed and was told that Aptiva is in fact NOT authorized to spray for mosquitoes and that not mosquito repellent was included. Now I’m sure somewhere in the small print on the e-contract I signed it says that, and this will certainly be thrown in my face as the “gotcha” but I feel this company was very disingenuous in its representation of what is and is not included. I get that I’ll likely be on the hook for the rest of the contract but rest assured I will be requesting reapplications every time I see as much as a spider or a tick in my yard if I’m not let out of the contract...it says I have a right to that I’m the same contract and I would hate to not take full advantage of that! Ridiculous.

Judith Lill

Very courteous. Extremely helpful. So glad to have the coverage.

Jean Bigalk

I received a few emails saying that someone was coming to perform our service only to have no one show up. Finally, today someone showed. He did a fine job. However, I noticed that he would drag the hose around the spray the house and didnt seem to care that he was also dragging our lawn chairs, our poop scooper etc...around with him. He also left a huge hornet nest on the front patio.

Laura Moody

Very polite and courteous salesperson and technician.

Cheryl Gmc.

The aptive person that serviced my home was friendly and knowledgeable ,but the spiders and ants seem to increase after spraying not die or decrease.he did spray after it stop raining but began to rain again before he finished.I would prefer spraying be done more thoroughly, or on sunny day.Thanks....

Ralph Hanson

Nicholas Fransworth is an outstanding young man who did a very professional job and was friendly as well. So far we are very impressed by the company.

amit gupta

Completely failed to show up at one instance and on second instance in the row failed to notify me before arrival. Great service 2 years in the row until now. Reconsidering pest service with Aptive

E. Jones

Jeremiah did an excellent job at my house yesterday. He even knocked down a hornets nest in a tree near my house. This service is awesome.

Alvin Graham

I must say my husband and I are beyond happy with the service provided today! I wish I could remember the name of the gentleman that serviced our home because he was very friendly, attentive and answered all of our questions. Thank you so much Aptive Environmental for AMAZING SERVICE!

Stephen Pfeiffer

Excellent customer service. Great value. Every service we have we always see an improvement in the number of bugs we see and if we ever see additional Aptive is easy to get back out. Highly recommend their service!

Mike James

Steve from Aptive did an excellent job, service was provided on time as promised. He went the extra mile and even brought in my empty garbage cans from the street! Looking forward to the decrease in pests around the house.

Mo Clary

I was so pleased that the technician explained inn advance what he was going to do, her did out, then reported back at the front door to tell me what he had done. We had a lot of wasp nests under the second story eaves. He retorted the total number was 24, of which 12 were ACTIVE!!! All 24 have been removed! I'm so pleased my daughter set this up; I have peace of mind knowing we will remain free of wasps and many other pests since he will be coming back quarterly.

jim vestovich

Came to my house 4 times in three weeks. If you knocked on my door once and we told you we were not interested don't come again. What is the reason for going to the same neighborhood 3 weeks in a row? I've expressed my concerns to the police!

Pat Crozier

Very kind and knowledgeable tech out to my house explaining various things they do and why and when. Would have gotten 5 stars but there was a creepy centipede in my sink today!! One of the main reasons for having this done!

Arturo Gonzales

Got a positive vibe from sergio. I think i might ask for him in the future. Showed up 5 min before appointment. Very thorough even wore booties

Robert Ramos

Trenton Powers, did an Excellent job today. He spayed the entire house & garage. He also did the outside. Very Professional, Politeness, Welled Manored, were part of his Nature. 5 stars for Mr. Powers & Aptive Environmental.

Mynda Darrah

The tech was very professional and helpful. He did a great job. I would recommend him to everyone. Thank you.

Gary Mr. G

Great and personal service. Techs are polite and very through. Have never regretted hiring this company.

D D

Very professional and helpful. Answered all my questions and did an excellent job making sure to get the area's I was most worried about. Highly recommend to everyone!!!

Jan Holman

Colton did a great job, extra effort to remove old wasp nest from eave.

Lorenz Vetter

The technician was courteous, pleasant and efficient in her work. I was impressed that she swept the cob webs over the doors and under the gutters.

Kenneth Poczynek

Seems to be leading edge environmental friendly product line, very thorough and comprehensive application of it, employees are very well trained in product line, company and application, are very professional, customer oriented and just seem to be good people. So far, I am very impressed.

Millie-Anne Diaz

Very courteous technician. Very thorough and knowledgeable as to pests and their habitats. He cleaned out some wasps nests and most of the spiderwebs. I was happy with this first visit for pest control. I hope that it is effective against the ghost ants.

Lauren Pierce

John, our technician was on time and did a wonderful job treating our home. He gave us a call 30 minutes prior to arrival. Highly recommend their services.

Gerard Beaudoin

Armando came by in the promised time slot to perform the quarterly treatment. I had also spoken with the Aptive office earlier that morning about adding a scorpion treatment. Despite the late notice Armando was aware of my request when he arrived and was prepared. He also made sure to inform me what he was doing and why as he worked. All in all very professional and informative as well.

Repete 2222

Alex provided excellent service today inside and outside of my home. Very knowledgeable and thorough he inspected, cleared and treated every area I showed concern over and even more. He was very courteous and respectful and I will definetly request him for all of our future treatments. Thank you for a job well done!

Kimberly Borlik

Been very unhappy. Not suppose to have spiders, cob webs etc. I have them still. Feel like I'm paying for a svc that is not working at all. Very disappointed

sharon kenyon

He did a great job and he was very professional

Mira Franco

Ricky came to my home to provide a quarterly service, which included de-webbing and power spraying a treatment on my home's exterior, while also spraying the inside. Ricky called in advance, was courteous and kind, incredibly professional and knowledgeable. He was an impressive representative, one that Aptive should be proud to employ - he makes you guys look good! Thank you Ricky and Aptive!

J Swan

Joshua Young was a very polite serviceman! I didn't get to see all of his work, but I have confidence he did a great job.

Peter MONTALI

The two representatives were quite knowledgeable and explained what they were doing and how they were proceeding. They gave us detailed explanations and information on how everything that was done to our property. They were very knowledgeable and friendly. They answered all of our questions and provided us a summary of all work and phone numbers to call if we had questions or need to contact their company.

Iris Johnson

Aptive has serviced my home for over a year and last weekend's team (Al & a trainee) were the best who have come. They were friendly, respectful, thoroughly explained what they planned and followed up with what they did. Thay also let me know that I can call anytime between appointments, to address any concerns. Wow!!! That was a first and I appreciate it.

John Panek

Great service by very knowledgeable employees. Highly recommended!

Kent Eaton

Aptive Environmental provides consistent, quality pest control for a reasonable fee. Their scheduling team is excellent at informing clients as to when appointments are scheduled; and if that time is inconvenient, they are happy to reschedule the application for a day and time that is satisfactory to all. In addition, the pest control specialists are friendly, knowledgeable, and respectful each and every time they come to our home. I highly recommend Aptive Environmental to all who are in need of pest control for their home or business.

Landon Nail

We were really happy with the job Carlo Grasso did! He was on-time, knowledgeable, courteous, and willing to come work on the 4th of July. Thank you!

connie osborne

The young lady you sent was very personable. She answered several questions about her work. And let me know when she was finished.

HandyAnne 001

Highly recommended. Great customer service and techs. Great price. I just finished my first treatment from Aptive. Already, I see results. The communication was kind and professional. They took care of my issues. I have not encountered better service, they really try to take care of you. I took away one star because they seemed under staffed. I think this because after signing up, my first appointment was very late so we had to reschedule and it took me 2 - 3 calling to get a person on the phone each of the 4 times I contacted them. But again, they are so professional and kind. Great customer service and techs. Great price. I highly recommend this company.

Gabby6 Wyatt

We had excellent and professional service from Jonathan. He was thorough in taking care of all of our concerns and keeping us informed of what all he treated. He has a great personality and does a great job!

Maria Rubin

Professional associates, organic products, comprehension service, inside and out. Have had Aptive’s service for almost a year. The only downside is we have a mature ficus hedge that surrounds our property; it has White Fly infestation. They have no product that tackle White Fly. We’ve been treating ficus hedge ourselves with Bayer product; not effective enough. If we leave Aptive, it will be due to needing professional strength treatment for our ficus hedge.

Francis X

Service tech blew me off (moo call -no show and office closed) scheduled appointment to address a ant return. Unreliable service, IMHO. Expected better for the price. Cancelled my contract.

Sean Smith

This is the first time I used Adtive. The tech I had was nice and professional he answered all my questions and did what he said he would do. Keep up the great work. Thanks Sean

Sandy Blanch

I was very pleased with person that came and I shared with him what I needed done. He was very polite and followed what I asked of him. He was also very professional. I asked him if he would make a note that we have a new dog and I need to be called before anyone shows up next time so I can close the dog door first. Thank you

Lauren Francione

Our Salesperson Spencer was friendly and helped explained the services they provided. Today our first visit from Service Pro Anthony was fantastic! He asked what our biggest concerns were, explained their process, and did a thorough job around the house. We are lucky we switched providers. Where they only get 4 stars is the lack of information on the # of visits per year. I was told it was on a quarterly basis and would be cheaper than my previous serviced. but in reality it’s 5 visits and roughly the same cost.

Darrien Prather

The pesticide they use doesnt actually do much. Over priced. Get yourself a can of orthos home defense and save your self 450$

Latoya Richards

I am so please with Aptive response time to my issue and made the appointment for the next business which is today..... Now , I met Mr Jevaro not only did he educated me regarding my issue, completed his assessment then set traps. Thank you so much

Tim Drobot

Excellent sales and very nice technician. Will see if it really works.

Bart Hitt

The salesman and workers were very nice, courteous, and no pressure. The workers worked quickly and efficiently. The only reason I knocked a star off was because they left both of our backyard gates open when they left. Fortunately we had our dogs inside while they were working and discovered it before we let them out. Now we’ll see how the treatment works.

Stephanie Berneburg

I was scheduled for last Friday. No one showed or called to say they were not coming. They were scheduled to spray inside, so I stayed home all day. I phoned & got voice mail saying they would call first thing Monday. No one has shown up, or called today (Monday). To say I’m upset is an understatement. And, they were in my plan soliciting for new customers recently.

Mark Reed

Customer service is on point! They are always friendly, professional, and very accommodating. The technicians know what they are doing and re-service is free.

Nathan Clawson

Great service! I have loved everything about this company and the service they provide

Eric Rongstad

I started using this service last summer and am very happy with it. I have really noticed a definite decrease in the number of spiders, bugs, etc. Highly recommend Aptive Environmental.

Werner Ochoa

I chose Aptive because of what they offered in terms of removing webs, spiders and wasps that we have in our front porch, kitchen and deck. When the technician showed up the first time, he sprayed the front porch and the rear of the house. We were told to wait up to 14 days for the chemicals’ full effect to see a difference. I told them that I would have liked to have the deck and kitchen sprayed as well but wasn’t aware that the technician had done it. We had a “reservice” done that included the kitchen and deck. After two weeks, we still had some webs and wasps, mainly on the deck. They suggested that the next time different chemicals would be use to accomplish the initial goal. The second treatment was just like the first time. I got a text and email that the technician had already serviced the front porch and the rear of the house using the same chemicals. Yesterday the same thing happened. Long story short, customer service offers one thing and technician does a different thing, there’s no communication between them. Technician shows up without letting us know so we could give him access to inside the house and deck, it’s like they show up and quickly get it done and leave. But I get a text and email explaining the service performed, asking for a review and to tip the technician. We have called for a reservice every single time for the previous reasons.

Cassandra Hunt

Very friendly and professional!! They knocked down all the spider webs outside our home and even came in and met one of our dogs! Would highly recommend!!

Kari Jones

3/4. If there was a 3.5, I’d go for that. The reminders about appointments are nice and the employees are always friendly and professional. My biggest complaint is that on multiple occasions they have left my gate open and my dogs got out/lost.

Katie Kastan

Both Eddie, the Area Manager, and Adrian, the Technician, were very professional. I greatly appreciated the time both took to go over the process, and answer any questions or concerns I had. Having the same-day service option was also very helpful. We are very satisfied with the level of service we've received so far!

Gary Lorgan

Alex did a great job. He explained each application including what he was applying and how long it will last.

Deborah Sexton

The tech was very good when he came to spray today. Sam Legere was very good talking to me about insects and getting rid of them. Being allergic to insect stings makes me stay inside when I see Hornets and wasps and bees. I love honey so I don't mind having the bees, it's the Hornets and wasps that have me worried.

M Tilley

Great first experience. Mike was very informative and professional. Looking forward to being able to manage follow up visits via their app.

vanessa garcia

Amazing service, very knowledgeable and accommodating. They cater to all your specific needs and make sure to do a thorough job so that you don’t have to worry about pests anymore. I highly recommend Aptive, very satisfied customer

Cathy Martin

Just received the first treatment, so not sure if it works yet, but super friendly staff and great pricing!

Beth Whitley

I’m a previous customer whom took a break for over a year due to personal reasons. The tech just came out today for our first visit as a new customer, again, and she was warm, friendly, and professional! Just the way I remembered them! Aptive never gave me any hassle when I had to leave their service and they greeted me back with the.same great customer service. They do a great job at keeping the insects outside where they belong! This way there are no ants in my pets food dish or anywhere else. No spiders lurking in the corner of a room! My whole family is save. I would highly recommend Aptive!

Michael Keefer

Colton Phillips and Tristan Busse both did a very thorough job at my house and made sure I was satisfied with the work performed. They explained exactly what they were doing where and why. I appreciated their attention to detail, patience taken to make sure I understood the operations performed, and also their willingness to come back anytime if needed. I hope they come back to service my home in the future.

Becky Hare

The salesperson was extremely friendly, polite, and informative. It made me feel comfortable to invite the technicians into my house. The tech showed up on time, and was training another worker. It made me feel confident knowing my tech was doing the training. I’m hoping this treatment will be the start of a long partnership.

joe shmo

I used Aptive for pest control. Few weeks after spray there were still ants, spiders and worms showing up at my house. They also charged my card after I had already move out of the property then showed up and sprayed even though noone was living at the house. When I tried to call there was no answer because they sprayed on Saturday and there is no customer service on Saturdays. I also couldn't tell the guy not to spray because I wasn't living there and they did not call or attempt to schedule they visit... they just charged my card in a Saturday without my request, showed up sprayed and left without any attempt to reach me prior to service.

lori Gorichanaz

When discussing the problems I was having with bugs/stink bugs and gnats, I was informed these problems could be controlled with aptive services. However the technician arrived he tells me there is nothing he can apply in my home to take care of the gnats.. He does go on to give me methods of treatment to get rid of them. A week later I’m still dealing with this problem after taking the technicians advice to eradicate them. The gnat problem was the primary reason for purchasing these services. Also it was my understanding the initial fee covered the first quarter only to find out that I still have to pay the agreed amount payed quarterly ,in a month. Your salesmen need to be transparent about everything. I guess your company has a policy of “ if a customer doesn’t ask detailed questions, don”t offer anything “.

James Santana

The young man who was here today was helpful and pointed out a few problems I would encounter if I didn't fix entrance points for mice.. Nice man. Very respectful.

Tracy M

Our initial service was performed by Grayson Donald. He was courteous, professional, and efficient. We are looking forward to seeing the results. So far, so good!

Arkell Quarles

Friendly and knowledgeable technician, we like that the spray is organic.

S Hall

The crew arrived on time and were very cordial. We discussed my areas of concern and then they went right to work. Today was my first treatment, so I have to see how effective their treatment is, but they assured me that if anything shows up between scheduled service dates, a phone call will get them out again.

Ronald Reyes

Thomas was within the scheduled time frame and gave me a call when he was on his way. He was polite and professional, mentioning concerns about my dogs making sure that they would not be exposed to any wet spray. Although it was the cold season, I have not seen any bugs around since the last spray. Aptive is effective and I recommend this company and their technicians.

Mary Sit

Great response! If I have a problem they send their tech often within 24-36 hours. Monty has been most informative and helpful with specific pest problems. Thank you!

Tamara Mcgowan

Ben from Aptive was professional- efficient and we above and beyond- I have never had a pest company that brought a tool to sweep for spider webs- thanks for a job well done!

Scott Lambros

If your searching for the service they do a good job. If the salesman shows up at your door on Saturday shew him away. They don’t tell you the $49 services they have discounted $200 is reoccurring at $109+ a month for the next four months. They also don’t show you or send you the contract that you are asked to sign on his IPad as he hovers over you. When you catch the whole thing they charge you $200 cancellation fee to stop. Don’t fall for the door to door guy. You can find more of my misery which this order on FB and any other campaign I can find to stop this from happening to someone else.

Jo Flor

I wish I could give a lower score than a one star but it’s not an option. I’ve scheduled 4 appointments in the last 3-4 weeks and they never treated the proper area I needed and requested. The last two appointments that were set up no one showed at all as well. Very bad service! I’m going with a competitor who is actually cheaper and will hopefully provide better service same day that active won’t do.

Patti Espey-English

Martonyo Greenwell was the service technician at my home today. He was extremely polite and helpful. I appreciated his knowledge and his sharing with me the treatment he was doing and how it would work. I would be pleased to have him as the regular technician for my property. Thank you.

Jann Carson

This was amazing service. I believe his name was Brad. He called ahead to make sure I could get home if I wanted inside service. This was amazing service and very much appreciated.

Virginia Sosa

Service tech did a great job.

Brittany Leonard

Spoke with Mike Taylor who was very respectful and explained everything extremely well, answering every question we had. The next day we had a service guy come out and he went above and beyond to accommodate to our needs which were probably out of the ordinary. Excited to continue working with Mike in the future.

Jocelyn Malo

Very friendly and offered detailed information, wasn't pushy or rude. The crew was here on time and carried out his mission in a professional and timely manner. We are pleased with the results and will see how the next 30 days go.

DoreneRowand .Schmidt

They let you know when they arrive and leave. Ask how things are. If your dogs outside, they let you know to take them in and how long it'll be for it to be safe for them to go back out. Very courteous.

Lisa Short

Alberto was detailed and thorough when answering all my questions. We have not had any work like this before, so I am grateful for the ease of service and quality of the work. Thanks!

Shelton Cortez

Aptive always does a great job maintaining my bug life. Thanks Javier Acuna...

Aaron Heard

Very professional. Very polite and very knowledgeable. Thanks for your services!

Barbara Ebert

I am so pleased with the technicians ...they are so pleasant and knowledgeable. The mice moved OUT. BARB E. MEQUON WISC

Sandeep Sharma

Jon came for his quarterly visit and was very thorough. Asked me about any issues we were having. I mentioned how in the last couple weeks, with the warmer weather, we were seeing some ladybugs and wasps in the home. He went inside, sprayed were needed and examined out attic and crawl spaces for nests. Very thorough. Glad to be using Aptive.

Molly Mereness

Previously I’ve been happy with them, but this time there was 0 notice they were even coming. Last time I had a 30 minute warning and was already at work and unable to make sure the back gate was unlocked. Not happy with the way things have been handled lately.

Carl Smitley

I would have only given him a one-star but the technician that came out did do I guess the best he could with what he had they didn't have the proper supplies and they use old fashioned mouse traps the kind that you put like cheese or peanut butter on and they smash the mouse and they just set them in the drawer and told us to be careful I'm not happy with aptive and will certainly be changing services after the contract is over

Gail Alexander

Sergio arrived right on schedule. He was very cordial - and very informative. He explained what he was going to do for the initial treatment, and he did exactly that and more. I look forward to seeing vast improvement in my environment over the coming weeks. So far, this is a five-star organization in my opinion.

Leslie Carugati

Waste of money. Paid this company to spray my residence. They came out twice, once for the initial treatment and then for the follow up to kill the eggs. Here I am in July with an excess of wolf spiders, egg sacks, ants, beetles and all of the other critters they guaranteed they'd kill. Put in a request for the free reservice they offer to guarantee their work and nobody bothered to show up. Waste of money.

Dhaval Mistry

Nice place with kids. They love it. Plan in summer over weekend. I would suggest to attend lesser shows in night. Show are more beautiful in dark. I have purchased yearly pass. I feel its worth it.

Jeremy Eldridge

I think their ground insect control works OK. I still see ants/spiders/etc in the house. I know they offer free re-treatments. If the first treatment doesn't work, why would you waste time with a free second? My other problems with this company are they really over-sell the product, and also require a year commitment unless you're willing to pay a ridiculous fee (Essentially they do the first service for about half the price, because they're "already going to be in the neighborhood." Whether or not that's true I don't know. But they'll charge you essentially the price of a few treatments if you back out). How valuable is a product if they hold you captive for a year to buy it? The only reason I signed up is the sales guy (likely a high school kid) assured me they'd cover hornets/wasps too. A day later I discovered they don't really touch those. I'd already committed and couldn't back out at that point. I wouldn't recommend using this company.

Gabriella Umenei

Dakota was very professional, timely, respectful and clean! Thanks for the awesome job you did servicing our home and environs for pests, bugs and what have you! Looking forward to continue working with you and the team!

Cynthia Peterman

What a great company! They are always nice and get the job done!!

Chris Landis

Absolutely terrible service. If I could leave negative stars I would. Technician claimed that he didn’t have equipment to do inside house and I would just need to call and schedule. They never answer their phone or respond to messages. It’s been 2 days now and I haven’t been able to reschedule. Price was good but not worth the headache.

Robert Rogers

They listen to where exactly you need extra service in between sprayings if you see ants coming into your house etc.

Firas Abdulmajeed

The team was supposed to do a month follow up after the initial treatment but that did not happen although we are more than a month and a half post the initial treatment

James Filpi

Aptive has very congenial staff, and despite a bit of a wait to get ahold of them, the pest control techs were great.

Jeff P

Signed up with the door to door salesman big mistake had 2 services both times it was like they pushed the ants into the house! Now I wanted to cancel because the service is terrible and I got a new dog and don’t want to take any chances that they’re lying about about being pet friendly chemicals it’s $150 to cancel this is just a scam service save your money don’t make the same mistake I did just go to Home Depot buy insect spray for $14.99!

Jon Strep

Sales and service staff very nice. Walk me through the who process. Very knowledgeable. Great help

Meghan Mansfield

Aptive was great. On time and friendly. Very knowledgeable and spent the extra time showing me what exactly he did. Went over the cost very understandably. I also asked if the same person could come each time to have a familiar face. That helps alot in customer service.

LaTania Waldrup

This company customer service is horrible. The kid that solicit for business in the neighborhood told us a lie to meet his last two quotas. After us telling him NO we don’t want service 15 times. He then said he would let us try it out for 30 days no charge and they will come back in 30 days to do a follow up. “ Please I am about to get off and I need to meet my last two quotas and I really need you and your neighbor help. I promise you won’t be charged anything” When the servicer came out the following day he told us that we need to cancel in two weeks because we will be charged he also told us that the company does this to a lot of people when they don’t get enough business and meet quotas. At least the reps that come to your home to do the work tell you what’s really up. I called within two weeks, kept going to a voicemail to leave a message no one called back had to do a chat to have a recording showing that I did contact them. Was sent emails about a bill still tried calling no answer. Funny after my two weeks I get a call telling me that I owe, later come to find out he actually set us up for services we never requested. They would not cancel the service kept trying to set me up for something cheaper. I told them if they want to get paid charge the lying door representative as part of training and I bet you won’t have upset customers because the door rep would not lie knowing he can get money taking out his check. In the end they still tried to charge me telling me they will send me to collections lol....try it if you want and good luck!!! I have all documentation. Some of you might have had a great experience and that is good as for me and a couple more of my neighbors we all got the same. They are not allowed back in our subdivision. O and to the company representatives please do not reply asking how can you help, sorry for the experience etc don’t want to hear it!!!!

cj720pgh

The representative was very courteous and thorough. Reviewed what was to be done with me prior to starting and went over what all he did when finished.

ujwal rai

Well, I signed up for one year contract since it was my first home and i thought it would be better to have one. Therefore, I strictly asked for one year service to door to door sales representative as well. The first quarterly service was good, both outside and basement areas were sprayed. Second, third and fourth was completed on outside property areas only as Aptive team's scheduled time and my time would not match up for basement treatment. After a year of service, another quarterly service was scheduled, completed and got invoiced for it as i was assuming no further service shall take place. Later found out, in order to terminate the service I had to call Aptive Environment and the service was terminated. Now, the service is cancelled and paid quarterly service fee. Technically, paid for the quarter but no service will be offered if needed for the paid quarterly service which is one of the thing that triggered me to write this review. In sum, be alert of service and cancellation policies.

I Morton

Zack was winderful, manerable, and very polite. He did everything I mentioned that was a problem or concern. He he sprayed the railing where I see flying insects trying to enter. Job well done!

Kelsey Hussak

Worst company. They didn’t show up for our scheduled apt and told me they overbooked their customers and would come when they could and then didn’t show up again for their next apt time. Office was not helpful and I do not recommend them at all!

Rachel Schomer

Mitchell was friendly and professional, as was the salesperson, Davis. We received service the same day we signed up, which was extremely convenient! Seems like they stand behind their product since follow-up appts are free if bugs are found in-between treatments. I’m really hopeful this will take care of our bug issues!

Michael Konitzer

Michael Greffer is a great tech give him a raise

Leigh McNulty

I have been using Aptive for more than a year now. They are excellent! They let you know when they are coming, they ask for feedback on the current service and they are always available to come back if you are not happy or a new critter population invades.

Chris Zenk

Was convinced to sign up based on how the salesperson described their higher level of service and how thorough they would be in addressing issues around my house. That included the wasps in the eaves of my two-story home. Ultimately, the technician sprayed around the foundation and left. He didn't have a ladder with him, so how would he even address my second story? Cancelled immediately.

Sarah Schmid

Today service was awesome. Charles Horn was super thorough especially since we have been through a lot of major landscaping and the bugs have been ever so present. Thank you so much for your care.

Johnnie Mallott

James Graves with Aptive is one of the best sales people I've interacted with in all my experiences in the sales environment! James represented Aptive very professionally and was upfront and made the decision easy to make! We wasn't pushy at all, but made it quite clear to me and my wife that Aptive is the best choice in pest control! Thanks James, and Thanks Aptive for protecting our family and home in a safe and efficient manner!

Kimberly Spieldenner

Joined Aptive Environmental yesterday. Today, C.J, arrived within the scheduled time frame, ready to discuss my pest control concerns and apply all things necessary to my lawn and garden to meet my concerns. He listened well. Answered my questions well. Worked well. Two thumbs up.

Sara Calvet

Javon James did an excellent service on the interior and exterior of my house. He was polite and very professional. Performed all our request. Thank you

katriena mckeever

Very professional, friendly, and efficient. Logan went over everything in detail and Tim worked magic on the insects I've been unsuccessfully battleling all summer! I already see a difference!

Diana Alcala

Thank you Aptive for fitting me in the schedule to have my home treated so that my family can have peace of mind. Jen at the office was so understanding and worked hard to get me on the schedule for an initial spray ASAP and was so patient and kind. David gave me a courtesy call and then came to my home he was very professional and walked me through the process and did a great job. I’m so happy with this company and glad my friend referred me to them I will be letting my friends and family know about them too.

Anne Johnson

Very happy so far with Aptive (four stars only because we're just getting started with them. Caleb stopped by yesterday and told me they are a pest control company and my response was that I am against spraying the whole yard both because it is bad for the environment and because insects out in the yard are actually good for the yard, helping the dead grass break down and aerating the soil. He immediately told me that they don't spray whole yards for that reason and all I want done is the outside boundary of the house, and they were happy to do that at a reasonable price. It's been years since I had a pest control company, but I liked Caleb's attitude and the company's approach. And I'm tired of fighting those Damn little Argentine ants.

Nabil Zebib

An absolute horror. Had insects all throughout the contract period. Paid in full but had the collection agency call me. Kept billing me for a month I was supposed to get free. The only good human was some person who worked fir them that showed up to my house at the end of my contract period and warned me to call and cancel or they will come and spray again and renew another yearly contract. It’s a scam and I’m positive the owner will go to jail for 20 years or become our president some day.

Bob Chatterson

We set up a second home on Aptive Pest Control service. The process was easy, efficient and the people are great!. More importantly, Aptive’s product and quarterly treatment process works! Benjamin helped me eliminate a wasp problem near my pool in my backyard....very thankful.

Donna Tomczyk

America did a great job. Very friendly and took his time to make sure everything was done properly. Thank you Donna T

Anna Kepic

Reinaldo was wonderful. He answered my questions and went above and beyond. I can’t say enough good things about him. Thank you Reinaldo!

Donna Raliene

We are extremely happy with the service and professionalism of Aptive service professionals especially Mike B. who was so polite and so diligent to make sure that every room and all the areas were carefully inspected and treated. We had our quarterly service done that included power spray treatment, de-webbing, overhang wasp inspection. Thank you for great service!

Evan Philippus

Aptive has been mediocre at best. The technicians that show up to complete the service are friendly but have often missed A LOT. Just today, the tech swept for spider webs and missed webs on an entire section of the house. He also missed two wasp nests between the rails on my deck. Aptive has been to my house 5 times and has never been on my property for more than 10 minutes. From my perspective, their attention to detail is not a priority.

Ryen Donnelly

They are supposed to spray the inside and outside of your home when they come. On their first visit they were only going to do the outside, I had to tell them the inside was included. The second visit was scheduled by them while we wouldn't be home, I called and canceled and gave them two other days I could be there. They then set it up for a completely different day. I had to call again and change it. When he showed up today to spray, he sprayed the basement and said he was done. I had to tell him to do the outside too, he said that wasn't on his schedule. He did spray it, but it's raining so I highly doubt that it's going to work at all. Then I get an email saying thank you for your payment. I unchecked the box where they were allowed to take automatic payments when I registered my account. I don't do automatic payments unless it's a company I trust. So far, the experience with this company has been horrible. I would recommend looking elsewhere for your services. I can't wait to be out of this contract with this shady company.

Nathaniel Rogers Jr

Excellent service!!! Tim was very professional and courteous as well as efficient!

Michelle Cloutier

For two days straight I left multiple voicemail messages, talked to one person , and sent an email,... all indicating I wanted to cancel this account and have NO MORE further visits or charges to my bank account. ( this is after I fulfilled my one-year contract obligation) However, they still proceeded to show up at my house while I was at work, perform the service and charge my account another $89 !!! After the visit, when I finally got through to another person on the phone, I was given a big attitude questioning why I would want to cancel their service ?? I will surely be disputing this charge with my bank.

Joaquin Correal

Peter did not know how to set up the mouse trap where you have to pull back on the resistance and lock it and place food. He just placed it on the floor and I asked him if he was going to set. He said he just placed it on the floor and that’s when I had to explain to him how they work he insisted there is nothing to be done but to place on the floor. I showed him how to set it up. I would suggest you review this with your staff so they are properly trained and not come across as not knowing what they are doing. He just fumigated, I could’ve done this myself. I honestly thought an entire special process would be done. I’m not satisfied, I can do this myself. I’m still waiting for a new agreement from Hayden some since my original scheduled date that was for last Tuesday, no one showed up and I did not get a call, I had to call Hayden to find out what was going on, we had to reschedule for last Thursday, Hayden had mentioned he would redo the agreement with my first service in June would be complimentary. Still waiting on the agreement. In would like to request this take place no later then Wednesday May 29th.

Julia Joy

My sales rep, Kason was AWESOME!! So courteous and pleasant. The technician was also very efficient and friendly and thorough. Thank you Arrive!!

Bob Mainland

The Aptive team was very professional and friendly. The Aptive team answered all my questions and did a very thorough job . Thank you Michael and partner!

David Van De Ven

Aptive Rep did a good job in going around and making sure where I needed bait boxes and did effective job.

Laura Eichhorn

Was excited to come home yesterday to a mostly spider free yard after having our first service done during the day. I returned home and upon walking through the patio area between my garage and house, the very first thing that I saw in my yard when I got home was a large spider web and spider . The technician had left about 3 hours ago , so I understand that new webs can be made in that time. but the frustrating thing was that in the technicians notes that she left, no mention of the garage area was made , and it was otherwise a detailed description of areas covered . So it appears as though that whole area was missed . I also was unable to register my account on the app without having to call customer service , so that was another point of dissatisfaction

Kim Jackson

The pest control guy, did a very good job of explaining my needs and problem. He step up and made sure they were all met. This is my first time with you guys and hope I can stay with you for a long time. Thank you, Kim Jackson-shaw

cheryl williams

Great experience, your technician was a very professionally young man with great sense of humor.

Chelsea Fisher

Very polite staff. However, multiple webs, spider eggs, and spiders were left untouched and not “knocked down” as promised. In addition, the bait boxes weren’t properly set so none were left and I wasn’t given a date for return.

Angie Gilbertson

Professional and very friendly. Zach explained the entire contract and made sure I understood everything and answered all of my questions.

Heather Mosier

The technician, Greg, was great. He was very punctual and extremely polite and knowledgeable. I couldn't have asked for better.

Jessica Wittmayer

I was very specific about the importance of closing our backyard gate when entering and leaving our property because of the fact that I have four dogs and I obviously don’t want them getting out or other stray animals getting in. Well this was our first service today and our gate was left WIDE OPEN. I’m glad I checked! I definitely will not be renewing the service once the contract is up. What’s the point of leaving requests or notes for the person who does the service if they completely disregard them? PAY ATTENTION.

Jane Snodgrass

Usually after the job is done the person who did the job knocks on the door to see if everything is ok. I never saw anyone or heard anyone around the house. Saw a card on my front door. I would liked to have spoken with him because I've found a couple roaches in the house. Don't know if they need to come in the house to spray or whether the outside treatment will suffice.

Rob Talbert

Very Friendly Sales and staff so far. Great Pricing, and helpful and willing to answer as many questions you can ask them. I signed up for a 1 year treatment plan, I have done this thru a different company previously.

Jimmy Restuccia

They can do maintenance decently like spraying the perimeter of the house and removing spiderwebs around the house. However they can't seem to handle anything that requires some additional work. We've had wasps and every time they say they don't handle it or will just say it is taken care of as part of the normal maintenance, which it isn't because there are stil a lot of them all over. We have also had mice in the Attic and they just gave me some glue traps to throw in the Attic myself. In addition to all this, one of the techs showed up in sandals one day for a treatment.

Bruce b

I found the field manager and the technician to be very professional,i wish i could remember the field managers name,he was a brillant in his question and answer segment ,answered alk my questions what a nice young person,and Pierre was our tech we enjoyed his services as well very kind ,very informative,in the future i would lije to request Pierre for future services job well dine from start to finish!!!!

doris Ledwith

Our technician Michael Caldwell did a great job in the last service .He did clean all spider webs around the house and deck, he even did a detailed job in the garage. DLEDWITH

Becky Sorg

Serviceman was very polite -asked questions and was very thorough. He explained what he would be doing. I appreciated the call before he arrived.

Sean Streff

We had ants in our kitchenand just one visit from aptive all the ants are gone. Luis Granados was very nice and sprayed everywhere inside the house and sprayed the whole backyard as well. Super friendly and knowledgeable about his trade. We are happy to keep using aptive to make sure we are bug free!

Ashley Schwartzkopf

The sales team is very aggressive. They have been soliciting in my non soliciting neighborhood all week. I kindly said no but the sales guy continued to try to sell me. I ended up having to close the door on him because he refused to give up. He came earlier this week and spoke with my husband who also refused the services. I would might consider their services if their sales team wasn't horrible and didn't solicit at my door. If your product is good-word of mouth goes a long way.

Jacqueline Buttram

Michael Caldwell provided fast and efficient service when he came to my home for pest control.

Beckie Edmands

Only my first use of them and first treatment, but both the salesman and the guy that came out to do the treatment were very nice and polite young men.

Micavid Micavid

Joel is very friendly and does an outstanding job. I would recommend him. Also, Adam does and outstanding job in working with me to help me out. When problems arise all at once in my house such as water softener issue, two auto issues that need to be fixed, and water leak in the kitchen. Thank you

Jessica Civils

The servicer was fast and friendly. He explained what he was going to put down and made sure I understood when to let my pets out.

Stephen Dewey

Excellent initial service. Courteous, informative and knowledgeable technician, Colton Phillips, who went above and beyond.

Annamarie Melodia

Great service! Made a big difference. I was able to enjoy my backyard!

Travis Capps

I had a great experience with Aptive today. Tyric was prompt, professional, and efficient. He accomplished what I asked all while carrying on conversation and building rapport. Aptive has a good one with Tyric

Amber Poynter

The associates performing the service onsite are typically very professional and explain to me what they are doing at each service call. The customer service is excellent! I gave a 4 star just because there was one service performed by two gentleman and I didn’t even know they were at the house and I still had quite a few bugs in the house after. Overall very satisfied with this company!

Katy Emkes

We had a wonder experience with Stephen Harper who came out and addressed all our concerns. He was very knowledgeable and friendly. He took his time to understand the problem and then treat accordingly.

Mike Skonieczka

We have been trying to get service since August. They have had 2 no show appointments with us. We spoke to someone and they guaranteed they they would come today and they no showed the appointment again. This company is horrible and don't waste your time with them. The only thing they have are excuses. We will see if they even call me back tomorrow.

phil turner

Michael Ogburn did a great job he did everything I asked of him without hesitation

Gary Collins

Done a great job. Answered all of my questions. Very knowledgeable polite an friendly very pleased. Colton Philips was my tech. Very nice guy

Curtis Kirkley

I like aptive they are the best company out here they do what they say over the phone

Bobbie Winkle

The Sprayer waited until i moved some potted plants. He attacked the big anthill in my front yard with gusto. Said it'll take more sprayings to totally erraticate it. It really is huge. I ask him to spray around my shed and he did. He spent time washing down the front porch walls and ceiling. We 'll see how ensuing visits progress. Pleased with this visit.. Bobbie Winkle

Elisa Wang

Great service! Their people are well trained. Good communications from the team (texting works great!) as well. We really enjoyed the outstanding care!

Christa Phelps

I completed my final contracted treatment in April 2019 and immediately notified them in writing to cancel the service. They wrote back and said I had to call them in July. I again stated in writing that I no longer wanted the service. I read the contract and it says that I must cancel with a 30 day written notice, which I did back in April. I received a text today, on Saturday June 29th, 2019, that they would be out to service the property today! Their office is closed on Saturdays, so there is no way to cancel the appointment. They have never serviced my house on a Saturday! I called the 844 number, emailed, and left a message at their office to no avail. I'm sitting here on a Saturday waiting for someone to show up so I can tell them to leave. Additionally, I have lived here 17 years and I have never had so many insects! Their salesman had told me that they would take care of ants, and I have little ant hills all over the yard. Also, they keep automatically charging my credit card when I did not agree to this and I keep turning off this option on the account. If they keep refusing to cancel, I will be forced to sue to get it stopped. What a waste of money, time and energy. DO NOT SIGN ANYTHING WITH THEM OR GIVE THIS COMPANY YOUR CREDIT CARD NUMBER!!!

Danielle S

Alexis Scott did a wonderful job today! She was very sweet. She did a wonderful job getting around some of my obstacle courses in our home. I am very happy with her job today! Thank you!

David Green

Great job. Fast and quiet. Dogs did not bark while treating house outside.

Julie Jackson

Met with representative yesterday. Told him our issues, showed him problem areas and felt very impressed by his knowledge and perspective . Today service person came exactly on time, talked me through what he would do, and checked with me when he was finished. Very nice and professional. Hoping this takes care of our problems.

Lorie Nicholson

Shawn Reeves Was our technician today, I was very impressed with his knowledge and he was very helpful on tips on how to keep the ants out of my garage which I have to admit it was my fault ! any question I asked him he answered very politely and was very helpful , he took his time if I didn’t understand something he explained it to me, I really appreciate that . He definitely deserves a tip and then some . I would like to request him as our technician from now on . Thank you James and Lorie Nicholson

Jack Durkin

Jennifer Reid did a great job on10 Jun19. She answered all my questions very professionally and with confidence. She also gave me a recommendation of how to control spiders in the garage and it seems to be working.Jennifer was very polite and had a good attitude when I answered the door. Jennifer is a good Representative for Aptive.

Tina Smith

I’ve had nothing but a good experience from Aptive. Their technicians are very polite, friendly, and knowledgeable. I was seeing spiders and small ants every spring and now that they have been spraying I no longer see them. I’m glad I gave Aptive a try.

John Liles

Just had a re-service for a bee problem. Shawn Reeves was exceptional and courteous in handling this while in our neighborhood on another appointment. Thanks!

Sandy Janitz

Shelby was great. He immediately saw the problem and went to work. He cleaned up the spider web problem and then offered more than one time to help resolve any other problems that might exist.

Chris Chapman

Soren Michie came out this morning for a scheduled pest control service. He was very professional, thorough and was extremely quick and efficient. We're very glad to have chosen Aptive for our seasonal pest control needs and would highly recommend then.

Pam Bryant

This company is very professional! Both the salesman and the technician were polite and courteous. I am a brand new customer and very pleased with the customer service so far.

Lacie Panich

Donnelle was polite, professional and thorough. He took care to remove spider webs and wasp nests around our home (even the ones that were hard to reach). Great service!

KARA SMITH

I had never heard of Aptive Environmental until this professional, well spoken, young man showed up at my door yesterday! He explained very precisely what he was about and the services he could offer. He was so polite and professional that he had me hooked! Not to mention that within 3 hours, he had someone out to begin spraying around my house, whom that young man was very polite and professional as well. I highly recommend Aptive and can’t wait to see (or not see!) the results of these pesky critters! Thanks to Karsen, I won’t be having them in MY house! Thank you, Karsen!!!

Alex Katana

We had the service performed by Brandon Grant and we were very happy with how he handled himself, providing lots of information about the service and answering all the questions we had. Very professional! Keep up the good work!

UFO Archery

This company is awesome! Sprayed the kiddos’ playground equipment (inside and out) without needing to be asked. Extremely respectful techs told me exactly when they would be here and knocked on the door to tell me they were leaving.

Monserrat Ortega

Their door to door salespeople are RUDE! I kindly said no thanks multiple times. And Marisa kept insisting. And once I finally said, “No thank you, I’m not interested.” She got mad and made a snide remark while walking away. I understand this is their job and they only get paid by commission. But that does not mean that you can be rude to the people that are not interested. If you’re gonna keep walking around my neighborhood, I kindly ask to mark my house as a Do Not Approach House. Cause I’m sick of the snide remarks.

Kathy Saracoff

Wow! Aptive Environmental really came through for me when I needed a rental unit treated for roaches on extremely short notice. Sara got ahold of Carlo who showed up to treat the house the very morning I called. Thanks to their efficiency, I did not need to make a separate trip out to the property. I am impressed!

Z P R

All around very happy so far. The young man that came to my door was very knowledgeable and gave me time to think about it so called and came back that afternoon! My service tech was also very nice and explained the process as well. Let’s hope for all bugs and spiders to be gone!!

Katie Esteban

I signed up for this service when they were going door-to-door through my neighborhood, and I should have known better. At that time they asked me to put a credit card on file I told them that’s not something that I’m comfortable with, he stated that was the only way to receive the promotion. After some pushback he said that it wouldn’t be an issue. Fast forward to three months later for my quarterly service I called the company to make a payment using my credit card, they asked me if I wanted to keep the credit card on file I said “no I do not, please do not keep my credit card on file.” Fast forward to three months later my service was automatically charged on the card that they were told not to keep on file. I called them and told them to remove my credit card information from their records they are not to have my credit card information. Fast forward to this week, I received a “courtesy call” today asking how my service was on Tuesday and asking if I need anything else. I said “service was fine thank you very much we are OK for now I will call if we need anything before next quarter. I then received an email with a receipt of my payment that I did not authorize nor was payment even mentioned during the phone call. This is unacceptable! Unless you like payments processed without authorization after repeated requests not to save your card info I would strongly request finding a different service provider.

Mark McCann

Only the first treatment but the salesman and the technician were very nice and professional.

Michael Dalessandro

Very professional staff, helpful! They always do a thorough job and explain exactly what they’re doing! I recommend this company!

Christopher Connor

I do not recommend this company at all. We have been paying customers for more than three years. They are slow to respond, miss appointments, do not complete specific requests, are incredibly difficult to get a hold of and in general awful at communicating. Specific example: We had two wasps nests in my daughters window, with at least 10 - 20 wasps. We requested that Aptive take care of this during our normally scheduled visit. They did not, we then requested a second visit, while we were out of town. I gave very specific instructions as to where the nests were and they assured us they would take care if it. We did not hear anything from them and came home to see that the wasps had multiplied. We called immediately and they guaranteed someone would show up between 8:00am - 10:00am to deal with the nests. After receiving a phone call, a text and an email that someone would show up, no one did. No one called us to let us know why there was a no show. I submitted multiple ‘urgent’ request which seemed to fall into a black hole. Another three days later, someone finally arrived to take care of the nest. Still, I have not heard from their customer service team two weeks after requesting someone call me (as there is no way to directly contact them). We are cancelling our contract and I highly recommend finding another company that seems to care about their customers.

Laura Armstr

Very professional employees. I appreciated their willingness to educate me on many things when I asked questions or it was obvious. One treatment thus far and no complaints from me!

Murilo Ziller

After an year doing their pest treatment I decided not to continue and called them. I was oriented not to cancel by that time because of the warranty they have, and wait until the next appointment be scheduled to cancel the services. I did that, except they never sent me the date for the next appointment. They just showed up in a day that I had stuff out in my yard drying, sprayed my house, and charged me. And their treatment is not very good. After a full treatment it seems like I have more spiders than before. Avoid like the plague.

Matt Walje

Have had a great experience with this company. The tech today did a fantastic and extremely thorough job.

Dan Ke

Aptive has been my choice of pest control for over a couple years now. That is all they do and they do a great job. I have been approached by other companies including my termite company but have declined their service. About a year ago, I almost terminated my service because I did not have any ants or pest problems for over a year. Then I realized it was because of their regular service. They always address any problems I bring up or answer any questions. Their service cost, I have found is better than any company providing the same service

Tamara Kelly

I moved an hour away and kept Aptive. Morgan has been servicing my new house. She is very thorough and knowledgeable. Very friendly! Everyone in the office is so nice when making appointments. Easy to work with. They aim to please! I recommend to family and friends.

Dawn West

This is my 5th treatment. So far it has gone well. But today the application was scheduled and the sprayer was not working correct. They only did the doorways and outside. The interior application needs to be rescheduled.

Edie Schmidt

Couldn’t be happier with the service we had from Damon B. He went above and beyond to help us battle our spider webs and insects. He was very courteous and professional. Damon is an asset to Aptive!! Hope he is back here on future calls!!

Belinda Pulte

I didn’t receive a call. It was surprise the tech showed up this am. He did a great job. Did have to remind him about granular treatment for yard.

doris Ledwith

Our technician Michael Caldwell did a great job in the last service .He did clean all spider webs around the house and deck, he even did a detailed job in the garage. DLEDWITH

Sharon Skelton

A+ technician, over and above with very fine attention to detail. Thank you!

Frank Flynn

Inconsistent service, show up when no one is home, so the inside can not be serviced even when you're paying for it. Complained to management, said they would make sure we were home for the next appointment, and a technician sends a text stating they would be arriving in 30 minutes while we were at dinner and had no appointment scheduled, not a corrective action

Janet Olson

We were having some issues with ants and spiders. The treatments from Aptive are taking care of the problem. It's good to know that if there's any problem between the quarterly treatments they will come back at no charge

Lee Boergadine

Aptive was a pleasant surprise. Their initial canvas was respectful but friendly. They listed their services and today, as promised, they showed up and performed very well as promised. It’s good to be a part of the family.

edith C.W.

Ms Vega was excellent in explaining everything she does and why. Great tech.

Myles Phillips

I was sold a package that I had to stick with or pay out. I believe I am finished now. I get emails of my appointment days with no times. Shouldn’t have to call and ask. I was told everything was safe but told today, the last service, to keep the dogs in for a couple of hours after the spray.

toni d

Our technician, Javier was very personable as well as professional. In addition to regular outdoor maintenance I scheduled a complete indoor maintenance. Javier noticed an inhaler and asked if anyone had asthma and was there a baby here. Yes to both. He explained that he was unable to do inside today and a 2 hr clearing period after spraying was necessary. THANK YOU JAVIER.

Ronda Sachnowitz

Very friendly and helpful. Office staff and technicians are wonderful.

Becky Sorg

Serviceman was very polite -asked questions and was very thorough. He explained what he would be doing. I appreciated the call before he arrived.

Chris Vanslager

Professionally delivered. Confident and detailed. Looking forward to this first year of treatment.

Don Komro

Jason D. was very professional and willing to explain what he was doing. Very pleasant. We are new customers with Aptive, and hope to have great service going forward and keep our house pest-free. Thanks!

Ben and Bobbi Brion

I wish I could do 0 stars... this company is a scam. We told them the main reason we were signing up with them was for wasps (we have an allergy in the family and it’s very important to be taken care of). This was promised by the sales man that they’d be taken care of.. well they weren’t. Not only were they not taken care of but nothing else was either. Noticed big spider webs that weren’t taken down and than it occurred to my husband and I that the security cameras never went off when they were here. No proof they actually did anything! When I called the company I didn’t hear back after two voicemails and then was told I could have a re-service and a $30 credit to my next $120 service. I do not want to do service with a company that’s not ethical and lies about doing their job. There is a cancellation fee to the year contract, even when they breach the contract of not doing their job. If you want to use Aptive you might as well light your money on fire. Extremely disappointed.

Gabor Gresz

Alberto Godinez was really great! He was super polite and thorough! Great service!

Carrie Schanen

Great customer service. Listened to concerns and was very helpful in making sure all our needs were met!

vicky nuno-ramsouer

Clean and respectful when coming to my home. Thank

Jennifer Iversen

I would 100% recommend this company. Their sales representatives really know what they are talking about, they do an amazing job on the service, and their services professionals are always the best to have over every quarter! Their products are high quality and safe around my family and pets, I love using their app and I love the security of knowing they’ll come back for free anytime I ask. Not only is their customer service great, but compared to companies I’ve used in the past they could be charging a lot more than $230 for the first one and $135 for the quarterly! But because they are so popular among my neighbors they are always willing to give discounts! We love Aptive Pest Control!

JAMES BITTICK

Excellent service. Thorough and took extra time with specific insect problems. Very happy.

Dick Kinney

Asked why you were would perform a spray in the rain? Never got a call back to answer the question?

Audrey Camacho

Paul is very good, but he did not let me know he had completed the job and was leaving

Debbie Lawrence

My technician's name was Travis and he was very respectful of the inside of my home while he was spraying. He wore booties and was very neat with his applications. He also called about 30 minutes out, to remind me he was coming and that was important to me.

Kristin Baldwin

Very disappointed with the service received. First, they no showed even after I confirmed. When I rescheduled I was told they would let me know why they didn’t show up, never heard back. I asked and it was noted to call and confirm rescheduled appt. I had a list of specifics that I needed done in the home. They did not confirm and showed up when only my 17 year old daughter was at home and their policy is not to enter unless 18 or older. As much as I love that policy, an adult would have been there half they called to confirm the time they would be there. So what I needed sprayed inside was not done. When I talked to the office he confirmed I was supposed to receive a call first and he would talk to the tech about it. Obviously this does nothing to make my situation better.

Beth Timm

Mike, our Aptive technician who came to do service on 1/16, was very courteous and professional. He explained what services he would perform on the exterior of our home. I asked if he had time to spray a trouble spot down in our walkout, and he said “sure” so I showed him the area and he worked on it immediately. He then worked on the exterior of our home. Mike asked if there were any other trouble spots which required service. After he completed all services, he had me sign that all was done to my satisfaction before he left for his next stop. Thank you for excellent service, Mike!

Jeff Wheeler

Always a fantastic and courteous job. Couldn't be more pleased.

Sadielyn Kershaw

They're efficient, prompt, and courteous. It's nice to know the pests are being taken care of.

LaRanda Marshall

Daquan Sawyers did a fantastic and thorough job. He was very nice and efficient!

Sean Streff

We had ants in our kitchenand just one visit from aptive all the ants are gone. Luis Granados was very nice and sprayed everywhere inside the house and sprayed the whole backyard as well. Super friendly and knowledgeable about his trade. We are happy to keep using aptive to make sure we are bug free!

Andy Congemi

I have been seeing two, to four lady bugs daily in my home. I told the Aptive Technician about my problem, and he sprayed inside, and outside of my home. About fifteen minutes after he finished the job, he came back knocking on my door. He told me he found the problem, I had an area that wasn't calked outside where my fireplace is. This Gentleman took his time to help me find my problem, which I sincerely appreciated. Thank you, Andy C.

Ashley Schwartzkopf

The sales team is very aggressive. They have been soliciting in my non soliciting neighborhood all week. I kindly said no but the sales guy continued to try to sell me. I ended up having to close the door on him because he refused to give up. He came earlier this week and spoke with my husband who also refused the services. I would might consider their services if their sales team wasn't horrible and didn't solicit at my door. If your product is good-word of mouth goes a long way.

Anne D

Will did a great job! He was professional, knowledgeable and displayed great customer service.

Christopher Hurd

Pest control person came back to make original services promised by salesman correct. He asked me what I needed done and I said shouldn’t that be relayed by your management. I said the salesman promised me everything......I said glue traps, garage treatment etc. He gave me a stack of glue traps and said put them wherever you need them. What am I paying for. Aptive might be a joke or a pyramid scheme.

Cari Pemberton

Aptive has had several technicians out when providing quarterly service but none as knowledgeable as Jonathan Hampton. He shared an innovative idea for discouraging wasps from nesting under our deck rails. He also baited ants in the electrical outlets to keep them from entering our kitchen. Overall, I give Aptive a 4.5, but Google doesn't do halves.

Sarah Knutsen

Ashton treated my home today. He was polite and thorough and prompt. I had both the interior and exterior of my home treated. Ashton made sure we were out of the areas that he was treating inside my home and that we stayed out of those areas until they were dry, to insure my families safety. Aptive hires great people. I have always appreciated their genuineness. I know that if I have any further pest concerns that they will return promptly to fix it.

Bob T

Had a service scheduled yesterday. No one ever showed up. I called and was told the tech would be at my residence in the evening. At 5 pm MT I received a text saying that I was billed for the service. No one ever showed up. I called and was told the tech completed the service at 5:30 pm MT. 1) I was home from work at 4 pm from work. 2) My wife was home all day, and she said no one had come. 3) My side gate has a lock on it and my two dogs were in the back yard. So my question is, how did the service get done?

Rodney Wendel

Tyrell Easley was great. Early for my appointment (called before showing up early) and was very professional and polite. Explained the service and asked if I had any questions when he was done.

Hunter and Gatherer

BEWARE!!!! Door to door salesman are a huge red flag to begin with! The guy lied about the cancellation policy. Said I could cancel ANYTIME with no fees or problems. Turns out you can only cancel 3 business days after initial transaction. READ THE FINE PRINT. Signed up (today) for but never received the service and am canceling now (after having time to read the entire “agreement”) as dishonesty is a huge red flag. Also, putting up a “no soliciting” sign because they are all scam artists in the end. Read similar reviews who claim they were charged $200+ for cancelling after the 3 day policy. Also, read their “arbitration clause” saying if they are at fault for anything you can’t take them to court at all... good job! Note to “customer service”: don’t bother giving me the “text” number.

Jacqueline Buttram

Michael Caldwell provided fast and efficient service when he came to my home for pest control.

Victoria Hanley

I appreciate that the pesticides they use come from plants instead of chemicals so they don't leave harsh residues that are bad for pets, people, and bees. Friendly service, too.

Beckie Edmands

Only my first use of them and first treatment, but both the salesman and the guy that came out to do the treatment were very nice and polite young men.

Jim Gray

I was very impressed with the man who came Alex he did a very thorough and comprehensive job he explained everything in detail I pray that you're the company we all need I think things are going to be good and eventually I will recommend you to everybody I just want to see how it goes but boy he really knows his stuff Alex was perfect I give it a Five Star Plus thank you so much

Ann McHugh

Great hardworking and patient guys! Very informative and Michael Luckett is one funny guy. His smiling face makes even a task like bug killing a fun thing. The man he was working with today was also wonderful and they both really know their stuff!

Paige Duecker

Chase Carter was our Aptive rep, he was very informative and knowledgeable about the service Aptive provides. He was so friendly! Chase was able to get our service booked immediately. Joel Parke serviced our home today and he was awesome! He was thorough and extremely polite. We are VERY pleased.

Wilfredo Cobeo

Excellent Job, thank you

David Cavaness

Robert Muscarello was very thorough and knowledgeable fast and friendly. He arrived on time and explained what he did and let me know that since it was raining if for any reason I needed him to come back and respray he would come back. Great job.

Margarita Jones

I love Aptive I've yet to have a pest problem since using them. The technicians are always friendly and provide great service. I highly recommend Aptive.

Shawn Jackson-Clark

Awesomeness! The young lady who introduced us was so sweet and she knew her stuff! She was able to answer EVERY question I had profoundly and was very patient.

Grey Ellis

I was at my mother in laws house when active cake and treated the hard. They were there for 5 minutes and sat in their truck the rest of the time! When I came onto the porch it was covered in spiderwebs and ants. To top it all my sweet mother in law is paying $100 a quarter! STAY AWAY!

Al Varoni

CALLED FOR A RESERVICE WHEN THE WEATHER CHANGED AND GOT AN IMMEDIATE RESPONSE TO PREFORM IT THANK YOU APTIVE‼

Vic Hernandez

Great knowledge tech and always make sure I knew what the treatment was going do.