Reviews of American Rat Control Inc. (Pest Control)

Randy Evans

The crew at ARC helped us with the problem that was nesting in the intake manifold of our car. Once the traps were set the rats disappeared. The techs are personable and professional. Kyle has been checking our home for the last few months. He was able to provide new traps in short order after we replaced our fence.

Sandy Tolan

This used to be such a good company. We recently moved from West Hollywood, where we used ARC several times, to the hills between Glendale and Montrose, where we noticed a rat problem a couple of months after moving in. The owner came out and described our problem and we negotiated a solution for rat-proofing, before the critters got inside our house. He said they'd be in touch to seal the place off and set bait stations. I waited, and waited, and waited... I called, and called, and called. We were told there had been a death in the family and of course we understood, but we were promised that someone would be coming out soon. By now five weeks had passed... and then, I heard scratching inside our house, in the walls. And my wife noticed something had been eating from our dog bowl. Clear signs of a rat. I called for the fifth time, begging them to send someone out. The nice clerk, Brionna, apologized and promised someone would come out on Friday or Saturday, and she would call me to let me know. They would come for no additional charge beyond the original $425 for rat-proofing. I waited some more. No call, no visit. And no answer Friday night and Saturday when I called. No one called on Monday either. Finally I called on Tuesday and asked for Brionna. "She's no longer working here," I was told. "Finally I lost it - what is wrong with you guys? This is the SIXTH time I called, and meantime, you've dragged your feet so long, we now have rats in the house!" Now came the response: "Hold, please." The receptionist (poor woman, having to deal with an angry client) calls the owner. After 10 minutes ("your call is important to us!") she comes back. The owner said "we can come out there tomorrow" - and charge me an extra $325 - for a problem they could have prevented if they had come four, three, two, even one week ago. No thanks. I'm going elsewhere. And I suggest you do too.

Billy Curtis

Both jose and Kyle have been to our house. They were both very professional, knowledgeable and informative! I have already referred my neighbor to sign up. Jose and Kyle keep up the great customer service that lacks everywhere in this society!

R Luna

If you want someone to take your money and no-show, call ARC. Summary: ARC is slow, repeatedly failed to call to schedule or cancel visits (when they cancelled) and show up after they were paid for their proposal for rodent control. Also, they have poor communication within their office (they lost track of payment). Their inspection was poor and missed anything that the technician had to bend over to see (the technician had a big pot belly and did not bend over or get low to the ground). Long Version: The night I moved into a house and I heard pitter patters in the attic at night and early morning and found droppings on the kitchen counter. ARC was near, so I called. First warning should have been that they never called back to schedule a visit. Once I called ARC back to schedule the initial inspection, their technician came by to inspect. He said he thought there were two rats (based on two different sizes of droppings) and said he would draw up a proposal. The inspection was half-baked: he was too chubby to lean over, so he missed everything he could not see standing up, like large gaps under the doors. His proposal reflected that. When I pointed it out, he said he didn't see any problems from where he was standing. Duh. ARC provided a proposal quickly, fee was paid, they said they would call back to schedule a time to set traps and do the work, and then... Nothing. 2 weeks went by, and all I got from them was silence. I called them (again) to schedule (again), set a time, and when the day and time for the visit rolled around, I waited. They no-showed. When I called to find out why ARC no-showed, the receptionist said they did not have a record of payment, so they cancelled the appointment--without calling, of course. She apologized for the technician not calling. Then, she claimed someone called but could not reach me. Like most people, I have voicemail and my phone shows all incoming and missed calls, and they never called. I pointed that out, and she just apologized (not sure if it was an apology for no-show, for not calling or for claiming someone called when they didn't). After more back and forth and me naming the person who took the payment--as two more weeks went by--they discovered that yes, they had taken payment! So I tried scheduling the work again... Guess what? Two weeks before they had an opening. I let ARC pick the day & time for the work. They gave me a 1 hour window. Halfway through the scheduled window (during which ARC did not call, and no technician arrived), I called them, thinking I would confirm I was on the schedule and someone was coming. This was during their published business hours (after 8:00 a.m.) Their answering service picked up, and said that ARC's phones should not be forwarding to them because it was during business hours. The answering service did not have contact information to forward my call, but said they would submit a written message to ARC. So, a second time, ARC no-showed. It has been 8 weeks, most of which has been trying to get ARC to show up, which they have still failed to do.

erinmv29

We had a real problem with tree rats....for years...and it was getting worse. You could not sit in our yard without watching rat after rat run along the fence line. We didn't think anything would make a difference, there were so many rats. We had Kyle from American Rat Control come out and set traps and noticed an amazing difference, within weeks. We have him come on a schedule and we rarely, if ever, see rats in our yard anymore. He is doing a great job and always pleasant and helpful.

Rita Frantz

I contacted American Rat Control Inc. when I found a mysterious bug the day after staying in a hotel. Kevin responded immediately to my message and had me send a photo of the bug. He immediately ruled it out as a bed bug and suggested whom I might contact to identify the specimen.

Lorelei Leslie

I had a serious rat problem for over six months and was losing my mind with them waking me up at night. I had had two other exterminator companies come out set traps and try to seal up the house. Western exterminator was one and a small Woodland Hills business was the other one. Still I could hear rats in the walls and on the roof. When I saw one on the kitchen counter I had enough. Finally, we called A.R.C. and EDGAR came out. He seemed very knowledgeable and knew what he was talking about. He knew exactly where the rats were and the locations where the sounds were before I even told him. The 2 guy (KYLE) just came and followed up checking underneath and in the attic and it would appear that they are gone and there are no more sounds and there are no more half eating packages in my kitchen. Finally, peace.

Brent Pella

A.R.C. Came by a few months ago, waited a while before reviewing to make sure everything was good but the rats haven't been back which is the first time I've ever had an exterminator that doesn't have to come back a second time! Thank you!

Brandon Dukat

Horrible place

William Rivas

Kyle is a amazing professional his knowledge and great attitude when doing his job is great. Glad he’s not those types that show crack when he bends over

Ida Thaulow

Great service and care from Kyle...he is the Best! Your Company is lucky to have him.Thank you for getting rid of those nasty rats that visited my apartment and made their home in my closets and kitchen.

Ashley Padget

Great customer service!! They came out to inspect the same day I called. I'm very impressed with what options and warrantys were given to me. I'm happy with my inspector and the technicians did a great job. Haven't seen any rats in months! They also used oragnic bait for my ant problem! Will definitely use them again if those pesky rats or ants come back!

Jose Palafox

The owner Louis rico has inexperienced guys doing estimates without any proper licenses. You should not hire this company unless you want half done work and for them to abandon you once you pay. As of October 2019 their license has been suspended. Please save your self the trouble

Jeanine White

Kyle, from American Rat Control is the best! He knows his stuff and does his job quickly and efficiently. He has always arrived with a smile on his face and is both professional and personable. I've used ARC since last summer and don't plan on ever changing thanks to Kyle!

R Shephard

I first called ARC when 2 other companies tried and failed to get rid of the rats in my attic. They did a much more thorough assessment of my home, found what the others missed and fixed the problem. They did such a great job with the rats, I called last year when ants invaded. Kyle came out, explained to me what the issues were and how he would handle them and answered all of my questions with patience and professionalism. He was just terrific. The house was ant free for a year until a few days ago when they made their annual visit. Once again , Kyle came out and has taken care of the problem. ARC does a great job. They are reliable and thorough, and have representatives, like Kyle, who make you feel very confident in their abilities.

Louis Rico

Terrible terrible company. They should be reported to the pest control board ASAP for charging customers without doing any work

marcia rozelle

Great company Excellent service! Kyle is the best!

Renee Thomas

Kyle and Jose were Kind friendly and most importantly very knowlegeable about RATS! I highly recommend american rat control and ask for your service to be with either Kyle or Jose

Rosa Oliva

American rat control fixed my rat and pest problem quickly and professionaly Kyle is a great technician I recommend him highly!

lam bel

Good company, very professional Carl, Kyle, Edgar did a very good job...No rats any more under my house, Guys Thank you.

Ross Sirochman

Beware! Service and customer service sub-par. I’ve dealt with this company for approximately 2 years, in hindsight shame on me for it. I’ve called them at least 3-4 times throughout the 2years asking why they didn’t show up, this is after 2-3 months minimum of no-show. The only indicator being my yard is a mess with mole or gopher pot holes and tracks. The customer service is terrible, don’t ever call me back or return my calls. I have to usually call them 2-3 times to elicit a response. Then the promise of a next day service appointment with a no-show. No thanks! There are plenty of exterminator services in the city, don’t burden yourself with this company. If I could rate with a zero, I would!

tracy caseres

The prices are really expensive and their service is terrible. They say they will call you back, but they never do.

lisa sipe

our expirience has been the best. kyle our controler is expirenced and has been more than helpful . i most definitly reccomend this co mpany and especially our controller kyle to anyone and everyone expiriencing problems concerning rats and pest control. thanks so much kyle and american rat control sincerly the navettas 3130 belfloer lb

Julieanne Hathaway

Having great service by Kyle. I really appreciated getting an email reminder before the appointment! Not as spooked about rats anymore. They eat everything in the traps!

Shawn Michael

Very bad service I called to gave us estimate one gentleman came he was saying sending an estimate an hour almost 3 weeks already no email from them so far. Called after 2 days there office lady was saying she is going to check and call me an estimate but no response so far.

Bob Kay

Kyle has been the best!! Staff available by phone - wonderful!

David Sands

Carl and Kyle are rock stars! They came, they saw, they kicked their "A". Caught the 2 rats partying in my attic. Very happy with the service. Will use them again if ever needed. Very professional.

gerry lokz

Technicians never show up. poor management. They cancel appointments all the time . Don"t waste your time with these crooks hire green rat control or a company that cares.

Chris Margot

Great company

Mike Hawk

This company needs some help.

C Jay

I've been using this company for nearly 5 years. They are less expensive than my previous rodent control company and I'm getting better service. I've had maybe three different guys service my house on a monthly basis and they've all been great. Kyle is currently handling my place and the man is very professional while personable. This is the type of employee every company should have staffed. I hope this review encourages others to use ARC because, selfishly, I want them to stay in business so I won't have use some other company.

Alice Revivo

Kyle came out took care of a wasps nest was In and out within 10 minutes even arrived earlier then expected so I didn't have to wait. Excellent service would highly recommend Kyle again!

Michelle Geller

American Rat Control is great! I was beside myself when I started dealing with rats and roaches...two things I never have dealt with before. I called these folks and they were extremely helpful, knowledgable and friendly. They have gotten my issues under control and are always reliable! Kyle and Jesus are our guys...hopefully if you are in the unfortunate position of needing rodent/pest control assistance, you will get these guys on your team! Super cool guys.

Tyler Roozen

Our property is bordered by a large hillside area that has lots of ground cover and trees. We started hearing quite a bit of rustling in the evening, and started noticing droppings in certain areas of the patio. After a couple day time run ins with unwanted rodents, we called ARC to explore options for exterior rodent control. I initially met with Jose, who was on time and very professional, to discuss the situation. He provided his advice and a quote. Another technician, Kyle, then came to install the bait stations a few days later. Again, he was on time and very professional. Within a week, we saw substantial results and have not heard or seen any of the unwanted guests since (at least not alive!). I dealt with a couple other rodent companies a few years ago for an issue at a different property. ARC was far, far superior to any of them. Very pleased.