We had a mostly frustrating experience with Eagle Pest Control. While the owner was quick and responsive on the phone, we were not impressed with the employees, their work, or their professionalism. We initially found fewer than 5 bed bugs in our bed, and nowhere else. We had no idea where they came from, but decided to hire Eagle Pest Control to perform their heat treatment (they were available the day after we discovered the bugs). We were quite sure that our case was small and probably isolated. We told the employee who came that we were most concerned with our bed frame and our bedroom because that's the only place we saw bed bugs or evidence of them (1700 sq ft house total, cost was $1 per square foot). During the 6 hour heat treatment, he didn't once come into the bedroom to "flip" the bed frame or slats, which they're supposed to do to make sure the heat gets blown everywhere and penetrates to all spots. I could tell because I'd disassembled the bed frame and had laid the pieces out in a very specific and exact way. When I came into the house at night to clean up immediately after they were done, I saw two more bed bugs (!) crawling across the bed frame -- THE EXACT SPOT WHERE I TOLD THEM TO FOCUS THEIR EFFORTS. We paid a lot of money to have them treat our house, and the one spot where we told them to most focus, we still had bed bugs! The owner was responsive and apologetic the next morning when I called him to tell him. He sent over "his best guy" to do the heat treatment again the next day. We haven't seen any evidence of bed bugs since, but we've also taken MANY mitigation steps on our own because we had little faith in the effectiveness of Eagle Pest Control's efforts. It's hard for us to have confidence in their service based on their poor initial performance.
In addition, we found popsicle wrappers (from our food in our freezer).
One was littered in our front yard and another was thrown on the top shelf of our panty. I would have been happy to offer them popsicles or a snack had they asked. However, taking them without asking was unprofessional. The owner had mentioned before treatment to remove any jewelry or valuables - clearly he has concerns himself about his own employees' trustworthiness. I would recommend removing anything of value (including financial paperwork) from your house if you choose to use Eagle Pest Control.
Finally, the employees left a dozen cigarette butts and two energy-drink cans in the road next to where their truck was parked. Because the employees spent their time during the heat treatment in parked vehicles in front of our house, we had phone calls from our neighbors to check and make sure the strangers in front of our house belonged there.
Overall, poor quality of work and even worse professionalism.