I will not go here unless you know good swimming for sure. You should be at least a moderate to high level swimmer. I don't know why this place doesn't heavily emphasize on this but trust me otherwise you will regret badly like I did.
I went to this place for the first time after reading decent online reviews and buying Groupon. There was this girl on the counter who helped me. Right away I told her it was my first time.
She had me filled out the forms online which basically states that they will not be responsible for anything regardless. After I was done she just told me where my stuff was which were helmet, life jacket and the board and just started to walk away. Never bothered to tell how to wear them and/or how to take the board out if fell in the water etc. I had to prompt her for those information.
After grabbing my stuff I went to the boarding area where I was told to let the operator know about me as a first timer. I think the guy name was Matt/Max who was working as an operator.
When I was wearing my stuff I realized that one of the shoes on the board had missing laces and was ripped. At that time I didn't want to walk all the way back to the office for exchange but how come I was given like that? The girl who helped me should have checked everything before just giving it away!
I did the first try and was in the water right away. I immediately felt like I was drowning even wearing the life jacket. For some reason my face was keep going in and out of the water. Of course, being not a good swimmer also didn't help at all. They don't have any system where they can pull you to the shore. You are totally on your own as soon as you fell in the water. Keep in mind that beside swimming towards the shore you also need to hang on to your board. Not only that but there are other boarders who are coming right behind you so you need to watch out for them also. I guess my life jacket was also not good because I should not have gone in and out of the water.
Somehow I managed to get to the shore with my stuff and decided to try again. Unfortunately, the operator didn't bother to tell me what I did wrong on the first try so I can avoid that. Only when asked then I was told what I did wrong.
After few tries I was extremely exhausted specially because of all the "swim" I did and the dirty water inside my lungs.
Yes, the other regular boarders were nice and are willing to help you but still you are pretty much on your own to do it unless you buy lessons.
I left home exhausted and extremely unsatisfied. Again, this is for you only if you are a good swimmer!