Reviews of The Reef Indoor Water Park (Park)

Beth Storey

Water was FREEZING, which was unexpected. The jets in the hot tub were broken. The staff was rude and completely over the top. Yelling at kids just having fun.

Dennis_ Milošević

Great place to throw a birthday party

Britney's Corner

I loved the reef! It was so much fun! I just love going there!!! I would call it a 5 star rating but, the prices are a little too high. At the Oasis in the heights is way cheaper. But there pool isn't very deep like at the reef so the reef is kind of better. But I hope everyone get the chance to visit the Reef. :-)

Holley Woosley Vennes

Fun place always crowded or I would have given it 5 stars.

Don Speer

I took my grandson there. It was very popular for pre teens.

Bobby Sipes

I plan on having Daughter's birthday again there next year it was awesome

sam jacobs

Not a whole lot for smaller toddlers but they did enjoy it and they loved the wave area

Jordan Cobb

Was not expecting this extra price for swimming and you have to pay 10 for 1 towel!!!? That's 50 in towels for my family! Ridiculous but kids have fun otherwise.

Cheryl Myers

This is a great water park that you're able to visit all year round. Overall I feel the prices are decent and comprable with everything else around. It has numerous activities for all ages. It even has slides for kids preschool and younger. There is plenty of space and seating for adults to watch the kids even if you don't wish to participate. Because this is an indoor park expect it to be hot, humid and loud. They have life jackets available if you didn't bring any. There is a concession stand and their Pizza is way better than you would expect.

Kyle Blackmore

Good water park for little kids. However wave pool is broken and has been for many years. The water slides are fun. And there's good things for a smaller kids as well.

Sky Erickson

We rented a hotel room thinking that they would get to play at the Reef for free, but then they tell us that we still have to pay for the water park and would get a discount. We decided that the kids would be disappointed if we didn’t let them go since we told them and got them all excited about it. Still had to pay $10 per kid even with the discount which is outrageous and then get in there to find out that the wave pool is not working. Very sad and disappointing for the kids. Definitely not gonna be thinking about coming here again.

Cole Morgan

I got pooped on

Cody Hildreth

I've been here twice now and I must say it seems really fun, if you're a child. For the adults, especially those without children, it's doesn't have much going for it. For the adults there is a wave pool with very small waves. The waves are small enough that it almost doesn't qualify as a wave pool. You'll get more enjoyment from the two waterslides. But I tired of them fairly quick. And then there's a pretty good sized hot tub. And that's about it for the older people. I didn't have any food, but the group I was with did. From what I heard the food stand was a disorganized mess. They were missing several items and if you wanted pizza you had to order it right when you got there because there was an hour and a half wait. I did see another group eating pizza and it looked pretty lackluster. But really I don't think I'm the customer base they are aiming for, and for families it seems like a really fun place to get out of the sometimes nasty Montana weather for a swim.

Alexa Moor

Lots of fun but kinda pricey.

Trisha Stone

Lots of broken /non working parts on kids splash area and the wave pool is not working either.

Jody Wood

I’ve been here a few times with my young kids and we have always had a ton of fun. The only complaint I have is that they need to find a way to heat up the water in the little kids play area. It’s always freezing and my kids don’t like to play in it because they come out shivering. They stick to the wave pool because it is warmer.

Greta Kebble

I've been here once but I loved it. My little one has soooo much fun and I did too. The pizza was also really good.

montana thrills

The kids loved it and it was all close enough to keep an eye on the kids

Gary Baker

A bit over crowded but I guess that's to be expected

Gladys Whiteman

Wouldnt even give this one star but it wouldn't let me choose none. Terrible experience. Showed up to have a party only to find out we couldn't bring our own food. Then after that they found poop in the wading pool and just grabbed it out and put more chlorine in there. The hot tub was not working it was colder than the other pools and after asking for a pass to the sliders after we had only been there for a few minutes the staff wanted me to pay more for them.

Nancy Schaffer

I really big hot tub some wonderful Water Park equipment and a wave pool huge slides my grandkids love this place

Barbara House

I'm too old to enjoy it. I was just there watching my grandkids for a birthday party.

Paul Purdy

Nice.

Stephen H

Good range of pools for all ages. Two large water slides to keep older kids happy and a decent size wave pool just to hang out in.

Marcia Huffman

Fun place to do some water play, need to stay long time to feel it was worth the price. Little pricey, but kids had a great time.

Kayla de la Ossa

Awesome! Kids loved it, just remember to bring a towel!

Mindy Bausch

Lifeguards dont pay attention. Watched 2 talk for 3 hours paying little to no attention. Then watched 2 others for 30 minutes solid with their back to the pool. No other guard on duty in the area in both cases. Dont let your kids out of your site, because lifeguard on duty doesnt actually mean lifeguard on duty. Managers used to randomly throw a fake baby in the pool and the guards had to get it. Obviously not a common practice anymore.

Michael R K

Staff wasn't all that helpful but kids can go for hours and hours and hours

Joseph Tonnsen

We set up a party for my son. The gal at the desk answered every question and was super patient. When we needed to change the date and it went through no problem. I don't know what these other people are saying about poor customer service because they were fantastic for us. Answered the phone on the second ring. As for prices...it's an indoor water park in Montana. What do you expect. Try booking a party at Chuck E Cheese and compare the prices for what you are getting. Keep up the good work!

Daniel Finn

It's a lot of fun the kids are having a blast I'm happy with the water slides for kids

Everett Radakovich

It has water. A wave pool, a couple of slides, a food bar, and more. A pretty good place.

Brandon Anderson

Awesome place!! Let me do a photo shoot here!!

Christina Warren

Wow! This place was so much fun! We took our nieces and nephew here, but even without them it would have been so fun! The water slides are really fun and exciting and the lines are short so you are constantly having fun! Even my 1 year old nephew had a great time in the kids zone! It's a great place to bring the kids!

Martin OHara

It was a wonderful day. The kids loved it and so did I.

Paul Kyle

Had a great time with my 3 children - 9, 6 & 20 months old. I would suggest this park is suited to kids up to around 12 years old, so was absolutely perfect for us. The 20 month old had a particularly fun time in the children’s water playhouse. Great that it’s connected to the hotel too.

Honest Reviewer

Second time taking my family here, it’s great. My sons love it. They are 6, 3, and 1. It’s perfect for all ages, the only downside is we were there for 4 hours and the wave pool was NEVER on. And we were in it for at least 45 minutes waiting.

charley kleppen

If I could rate this 0 stars I would. Some kid had a nail go through his foot. I never want to go here again until they do some serious remodeling and cleaning

T H

Giving it a 4 because it was pretty darn cold and they lack a kid pool. Yes they have a splash pad but would love a shallow pool for the toddlers.

celia storton

My daughter always have fun when we come to the reef

Admin eSmiths

Really fun but the floor is rough and hurts my feet

Derek Hildreth

Had a birthday party here for my son with many family members tagging along. The pools and splash park were really fun for him, and all but one water gun was operating. He wasn't big enough for the big slides, but I sure had fun with them and there wasn't any wait time (around noon). My only beef with the pools is that the smell of chorine was really heavy, but maybe that's expected for an indoor water park build mainly for kids. For a birthday party, I felt like more service could've been included in the price. We went for a pizza to celebrate, and it was going to be an hour and a half wait for it! Their fryer didn't seem to be working correctly for chicken strips (they came out cold), they pretty much ran out of stock on most food items. We tried their pretzels, and found it strange that they spray them with Pam non-stick spray before handing them to you. All in all, I enjoyed going and my kids all had fun, but it'll probably be a while before we head back.

Tom Wright

This is a great place for the kids to play - indoors so you're not on the sun with a wave pool, water sides, pool basketball, a younger kid structure that is as good as most outdoor facilities. If grandparents were taking kids on a road trip, it'd be an amazing stop!

Wendy Graham

Something is always broken, not taking very good care of. Last time we where there the safety nets around the toddler area where torn alowing the kids to get under the slides and platforms, many of the water features on the platforms didn't work, most of the life guards where more busy with socializing with each other them with doing their job (not all but most), the hot tub was still broken, my daughter [3] had fun but diffently not worth the price

Randy Pope

We make a trip to The Reef at least once a year for our, now 10 year old. He loves it and we love seeing him enjoy himself.

Eddy Welch

The biggest draw of the Reef (and a brilliant business idea) is that it is an indoor water park that can still be in operation during the winter months. With that in mind this is a GREAT place to get a season pass during the winter months. Everyone gets to pretend like it is summer for a few hours a week and then go sit in the hot tub. It has been a God send for my family this winter. The staff is great, there is a enough for the kids to do each week to keep it fresh and fun. My only complaint is that there is water all over the bathroom floors which makes it hard to change and not get your dry clothes wet. I don't know any way around that, but that would be the only thing I think they can improve upon!

ben yetter

We were disappointed in the experience we had today at The Reef!!! The hot tub was not working and the wave pool was not working!!! But we were charged full price admission. Not happy.

Jason Mueller

Best Water Park in Town!

andy mourich

Fun for kids

Leon Tj

Lots of fun

Ethyn Thompson

its okay daughter had a great time but my son not so much

Courtney Hall

Been here several times. Each time it's a little more run down. Parts of the kids park do not work. The hot tub is just that. None of the jets work. Wave pool has a load buzzer that reminds you how disappointing the place really is because the wave pool has no waves. And now for the slides. The orange one you can feel every section scrape your back the entire length of the slide. Purple one is great. If you wanna wait for one of the five a deflated tubes. Sad to see these types of places go to waste.

Jeremy T

Fun for the kids. Needs updating.

Jennifer Pearson

Kids had fun but guests should get more of a discount.

Nichole Bessette

A bit overpriced, even if you're staying in connected hotel. Staff is kind of snotty.

James Kapptie

Great place for kids. Up to about 8th grade, this park is cool. After that age the slides are not very adventurous. The ability to hang out all day makes the price more reasonable.

Desiree McNealley

Over priced, and the wave pool is like a hot tub, too hot to stay in but for like 5 mins. My kids didn't even want to stay in it. Only good thing was really the jungle gym.

Tim Kocher

I just had a party here today rough start. They were slammed and late with the food and some of not the most informed employees. BUT THE MANAGER Annette saw I was upset when I talk to her she did make things right. She said she was trying to fix some operations issues that w a small why she got called in today. She was working on the top fix them long term. All and all Annette had great customer service and I will give them another shot.

Jacob Boys

Fun slides

blueberry bush

it was fun and relaxing in lots of ways

Heidi Potter

Super fun place with a lot to do.

Elena Praast

The staff here are really AWESOME

April Carlton

Fun for kids

Wendell Stauss

The water park staff are amazing workers and problem solvers. Granted the wave pool was closed, but the workers, life Guards and water park desk clerks amazing 5stars easy, the hotel staff and such, a 2 maybe. Thank you Reef employees.

Tyler Goff

The water is a bit on the warm side. My grandson had a blast there. It is on the affordable side as far as water parks go.

Brittany Hoover

While the atmosphere is great, they serve food and the littles can enjoy the splash park and little slides, the water temperature for the smaller children in that area is FREEZING. I'm talking even my husband and I were shivering after going down the small slide there with our son. Warming it up should be a priority for little bodies, especially in the wintertime. They expel heat WAY faster than an adult does. A small child doesn't want to sit in the warmer wave pool either, or ours doesn't as there's nothing in there to play on. We weren't allowed to sit with our small children and take them down the large slides with us, which was disappointing. They ALL wanted to go, and ranged from ages 4 to 6. Get the water temp fixed for the smaller children and more people would come back on a regular basis! Otherwise it's a fun place to spend the weekend with your kids!

KC Luchsinger

Totally great if you have kids, maybe not so much of you don't. I wish I was a kid again with all the cool stuff here. When we went, the wave pool was not functioning, which apparently happens a lot, based on what I have heard.

Ta Aw

They are open to the public. They accommodate Parties, have sections for toddlers, juveniles, preteens, teens and adults. They have a snack bar, restrooms with showers and lockers. Qualified staff on duty.

Miranda Peck

Always lots of fun. Wish the family locker room had more stalls. We had to wait a long time to change. I also wish they had gluten free options to eat there

Hannah Tucker

This was a great fun thing to do with the kiddos on a cold Montana winter day. Prices are a bit high and we didn't like the food or food options they had so I wish we could have brought our own in. We were all throwing up after eating the pizza they served. But, the park was great!

Akvilina Rieger

It's a fun place for kids, but sure got run down lately. Cleanliness of showers are unacceptable.

Shelby Dyrdahl

The water in the wave pool was SO WARM. My kids had a lot of fun here. I liked that it was was big enough to have fun in but not so big that you can loose your kids. Will definitely be going back.

Lorri Brown

My granddaughters had a great time there.

Sara Preitauer

I love taking the kids here. I would recommend that they put the bar back in the area to where we can watch your kids so we're not sneaking off down to the Hotel bar.

Maddi Parker

Awful place to swim over priced awful rude staff and freezing water and Filthy

Laura H

Grandkids had a great time. Very clean.

Miranda G

We had a good time playing at this indoor water park. I found it a little odd that the pool temps were so warm while the kids play area was colder. It was also very loud. But these are minor inconveniences. Overall the place is very nice and the kids seem to really like it.

Gina Damm

Kid friendly

Marcia Killsnight

Clean environment good price in a awesome place to swim. It's a getaway away from home

Jay Niccum

Nice place to go swimming in pools and water slides in icky weather. Kids always have a great time here.

KrupaSindhu Mahanta

Love it

Jennifer Howell

No waves in wave pool Slide policy too restrictive for youths :O

Brandon Otis

Good park reasonably priced with a membership. The one star reviews come from people that are told their babies can't go in the hot tub. Like this is news to some people. The reason why little kids shouldn't go in the hot tub is death. Toddlers die of hyperthermia quickly. Even if they do not die they can suffer irreversible brain damage. So yea it is pretty necessary to keep small children out. Not to mention the sanitary reasons. So don't be fooled by one star reviews this place will always give vouchers if you're Unsatisfied and communicate politely.

Tyler Simenson

had a great time the daughter loved it but my son drowned

Osteo Path

Great place to have in Billings. Not sure if I’m just a whiner or if anyone else thought it was just a tad cold in there to be completely enjoyable?

Corey Frank

Felt like a jail with all the rules. Not a place to have fun

Nicole Barney

Very nice facility. We went on the YMCA family night, so it was a great deal. The water was really cold on the day we visited. The kids area water was freezing, but the Lily pad area was warm. Other than the water temperature, we liked it!

clarissa grable

Food gross and life guards don't pay attention

Brenda Davis

It was great little kids had a blast

Teal msp

I love the reef I am 11 and I'm going for my birthday every year I just can't wait to see it I bend to the reef like my be 11 or 12 times its the best thing ever who mad the reef are the best people ever and the people working there are the best to and ya I just

Hartford Bear Claw

I love it It was awesome go to that phone

Nathan Merrill

Super fun family waterpark! Can be crowded, but still a blast.

Thannon Holst

Wave pool broken, no discount offered, no notice of when it will be fixed. Very limited number of life jackets for small children. Brought my daughter here for a party, and had to pay just to go in and keep an eye on my daughter. My daughter is young and I didn't feel comfortable letting her roam the place on her own. In my opinion this is so not worth the money. Especially when one of the three attractions is broken. I would never have my daughters birthday party here. Daughter was disappointed that there weren't life vests for her, and there weren't many floating tubes for the kids to use. I asked her if she would ever want a birthday here and she said she would rather have a party at an outside pool.

Krystal Page

The kids had a lot of fun. The bonus is that they get to swim all day. On the other hand, everything was pricey.

Lisa Sekavec

My grandkids had a blast. 5 & 1/2 hrs & still wanted to keep playing.

Hoke Mesteth

Lots of fun for kids and adults

John Hemmrick

Fun place. Pizza was god awful and as you would expect expensive. My daughter and i couldn't stomach it. Tasted like it was stale, and heated in a microwave even though it took 20 mins with no one else.

Zero Cool

Great fun for the kids and not overly priced except for the food

Vania Biglefthand

Took my son there for his birthday, we had fun. Only bummer was they had to close the wave part as soon as we got there.

Constance Clements

There was nothing there that looked that fun they don't even have a tolet water slide and there wave pool was broken abd not working, Another thing that i wanted to go on was a lazie river. Definitely not something i would spend an hour at.

Ryan Connelly

Family Fun for 12 years old and younger. Great once or twice a year, but not enough variety for repeated visits.

Alaina S

They had to shut down bc a kid pooped somewhere and we did not get any type of refund.

Lyle Schafer

Great for kids birthday party.

Boone Nolte

Fun. Great staff. Can get crowded and a bit crazy at time. Still a good time for the kids.

Joshua Obelenus

Quite a large indoor water park with plenty of fun. They offer seating near the water to eat the food served there as well. The food court is now owned by a different group who seems to actually care about the quality of the food now. The wave pool is quite a bit of fun!

Sheila B

Fun indoor water park. A little expensive compared to places we've been in other locations. Regardless we had a great time. Great toddler play area with fun slides, wave pool and monster slides for bigger kids.

baindan19

Wave pool, big kids area with a couple slides, 2 bigger slides, a big hot tub, and activity pool. Add on a snack bar and it makes for a great family outting.

big sis and lil bro

It is awesome I love it

Shawn Larson

Great fun.

John J Ewan

I mean, it's not bad, but the fact that they advertise a wave pool, and charge full price as if they have one, and then don't announce it's broken until you ask when the wave is going to happen all tells me they kinda just don't care.

Brody Carns

Loved it but dont like the pay to enter it should be free for hotel guests

Melissa Balstad

My family had a blast. Smaller park but it is indoors. Had things for our 2 year old to our 13 year old.

Nathan Heth

Very fun place! Just made the mistake of not seeing the winter and summer hours and got on a day that the whole park wasn't open just the pool

Vickie Wolchesky

Coming from the south there are waterparks everywhere. So we were excited about the wave pool here. The complete time no wave pool when lifeguard was asked she said it just wasn't on. Oh well!!!

Plentywood Nemont's Retail

We were really looking forward to bringing our kids here when we made the trip to Billings, but were completely disgusted. The water park itself is okay but the bathrooms are dirty and gross, as are all the floors. Dont eat there!!!! The guy in the snack shack didn't know if he was coming or going. He served us raw chicken strips. Seriously I've never seen a raw chicken strip before. It was disgusting. I was not refunded for them when I brought them up to him, and I was to disgusted to order anything else to eat (not that he offered me anything anyways.) Its pretty sad that this is the only indoor water park in Billings.

Joshua Smith

My kiddos love this place!

Deneige Kapor

Family fun environment

Joe Lilienthal

Awesome park

Deanna Kolodka

Air temperature is too cold and frankly the water temp could be increased too. My 3 year old was freezing, lips turning blue and shaking. Took him to the hot tub to warm up to be kicked out, no kids under 6. Returned with my older child to the hot tub to warm up and the employee was very rude (thinking I was with my younger child) and tried kicking us out again. Big difference between 6 and 3 years old. Also no signs posted anywhere stating the 6 year and under weren't allowed nor were we told when we paid. I was grossed out with floating hair in hot tub multiple times and a floor. Other pools seemed better. Did not eat there so I cannot say about the food or cost. Felt it was quite expensive for a family of 4 for 2 hrs because my youngest was so cold he just wanted to leave. They need to fix the temperature issues. It would make it a lot more fun for everyone if they are not going to allow smaller kids in the hot tub to warm up. That and keep the hot tub cleaner.

Katrina Welch

Kids love it. It's a little pricey, and I hate that they make you pay just to go in and watch your kids

Hailey Hull

The kids always have a blast!

Remington Yoder

went here for friends bday had a blast. great slides

Ernesto Michel

Pretty cool place to bring the kids for the day,and reasonably priced.Drove in from Bozeman.

Ivy Everson

I have been here many times. Each time it is getting worse. The life guards are very rude. And are fully clothed.(no Bathing suits) The hotel quality is ok i had very loud neighbors above us.I do NOT recomend.

Shane

New Leadership is making the resort 'Fresh' again.

Kristin Ellis

Best water park in the area. Clean and fun.

Stephanie Garcia

Overall amazing has stuff for all ages my 2yr old n 10yr old loved it n so did me n my husband

Bill Hurford

Stayed at the hotel next to water park thinking they were connected. They weren't but we got a discounted price of 10 bucks per person. It had two water slides. One you went down with an inner tube, the other on your back. The slide on your back hurt because of the jolts. My back was red for hours after and hurt. Also, the wave pool didn't work or wasn't running. It would have been nice to have a regular pool. Kids were able to spit going up the stairs because there were spit piles all over. Was very dirty.

megan Morton

I love going on the slide with my 10 year old boy. He and I had a blast!!!

Jade F

Super fun for all ages! Even a hot tub for when we were ready to take it easy for a bit. :) If you aren't staying in a room though, remember to bring a towel!! I also wish there were changing rooms. (open area for changing, or small bathroom stall with no shelf)

Dan

Awesome place for kids who wanna go for a swim! They even have 2 big slides

Jenny Follmer

I do really like this place however, I was disappointed that you now have to rent the life jackets. Last time I brought my kids I was told that they couldn't use their own floaties, so you can imagine my surprise when I was told my only option was a 10 dollar (a piece) rental. You do get 5 dollars back. Also, you have to pay cash for that!

Cal Clement

The waterpark itself is great. The resort unfortunately is not worth the price and the housekeeping is half assed. Dirty bedsheets, obviously just flipped inside out and trash not taken out from guest before us.

John Doe

Could be better, but only game in town.

Sunnye Rea

I just don't think a water park is a place for food. Of course kids are going to puke in the pool. At least they shut it down and cleaned it.

Hetty Isabell

Pretty cool staff was nice water was clean

Alisha James

Its a little spendy for what it is but the kids love it. Very popular for birthdays but the rooms are not temperature friendly for spectators (VERY HUMID). I have seen the lifeguards in action and they are very responsive. I feel like my children are safe even if I'm not with them. Life jackets are also provided but are limited.

Mary Harper

It was awesome !!! Except wave pool only goes like 4 inches And the "hot tub" is just a spa no jets Water slides are amazing though

David Coty

Great place for kids but no deep water to swim in. Not a good place unless you have kids. Loved the atmosphere and stuff for kids and slides

Sabrina Lawrence

Staff were friendly. Pools were cool and fun!

Sally Wickware-Thompson

Birthdays there- kids love!

Brian Campbell

Blast for kids! And adults too!

Jeff Limburg

Good time by whole family

Luke Huskins

Kids love it. Definitely a family friendly place.

Amanda Riley

It was ok for little kids, my 16 year old wasn't as impressed

Daniel Montgomery

Really pricey

Jennifer Henderson

Had a blast can't wait to go back

Tommy Jackowski

Better if u was here

Elizabeth McGrath

Great way to spend an afternoon with the family.

Peter Storie

Staff very attentive to the little Pele and ensuring the were safe. Warm place to be out of the cold.

Jme Chandler

I absolutely love bringing my daughter here we stay for hours the only problem I have is this....either do an expansion on the sitting/public area or have more private rooms for birthday parties. I am at this establishment as I type this and I’m sitting in the lobby area as there are at least 3 different bday parties in the swim area and each party is using at least 3 tables and 15 chairs!

Anna Burgard

This was my first time here. My kids, husband and I had a great, fun time. The family bathroom wasn't quite as clean as I would have preferred but the main restroom was acceptable. I thought the price was a little high for what they have available regarding attractions. (The following is more a reflection of patrons rather than the reef). I think it would be nice if parents were a little more attentive of their children and their behavior as there were some kids that were skipping and weaseling in front of smaller kids in line as well as climbing slides when others were waiting to go down and even piling up and not waiting for kids to get down the slide before going.

Lions Resourceful

It is a place you can join in the fun with your kids or sit back and relax. Indoor pool with slides and kiddos towers

Tamara Dansereau

Amazing place we had so much fun!! Lots to do.

Josh Halford

Very fun but I was drowned

Jessica Weikert

We drove from missoula to billings for a special trip for our son. The main attraction wave pool was/is broken. We were never told by hotel or reef when we called for info. It is a bit old looking, but Was not busy at all. (Wanted more for my son) Was something to do i guess...i think without the wave working, its really only good for the little kiddos.

Hans Sucher

Great little place. Too much chlorine though

derek jurovich

Not what it used to be. We used to have a family pass here but ended up moving away. Back in town visiting we decided to go to the reef. They used to have life jackets for kids now they charge for them to rent, seems like a bad idea. They used to have stacks of Float tubes but now there were only 4 to share. The wave pool was not working , it was sad. The life guard was not watching the pool at all and could not even get their attention, good thing no one was drowning. Warning, they charge more on Thursday than the weekend, no idea why but it was almost 60.00 for 4 of us. They said it would be cheaper on the weekend. On the positive the pool was nicely heated. I hope they get everything repaired, get better life guards and please buy a few more float tubes.

Country Women

Kids LOVED it!