You will see the information of real people like you who buy the products of Updown Trampoline Park (Park) in the state of Mississippi.
Nowadays this business receives a rating of 4.4 out of 5 and that rating has been based on 494 reviews.
You may have noticed that it has an average rating is very high, and it's founded on a very high number of feddbacks, so we may say that the score is quite accurate. If many people have bothered to give their feddback when they've done well, is that it works.
You know that we do not usually bother to write evaluations when they are good and we usually do it only if we've had a problem or incidence...
This Park corresponds to the category of Amusement park.
Terrible customer services. I doubt we will ever come back. I was the only person waiting in line when we arrived at 1:30pm and the whole line was serviced before we was. Not to mention the few ladies that waited on me were very rude and unpleasant to say the least. Very nasty attitudes. That is not okay when I am paying MY money. No one has reached out to me about it after voicing my concerns and I think that is the most ridiculous thing of them all. Ugh
The kids love it. Its super fun. Staff not rude but not friendly either. They pretty much just stand around talking to each other. However, I will plan to bring the kids back for sure!
Our first time going and it was amazing. The entire family participated and we enjoyed both the trampoline park and laser tag. The staff was very aware of all safety points and very helpful. I will truly recommend this place for and family day
Great spot for kids and adults. Went for toddler Time with my two girls and they loved it. There is a good selection of different trampolines and the place is very clean. You are also provided a pair of "jumping socks" which adds to the cleanliness. Overall, great place for fun.
It's very clean, and there were a lot of employees making sure everyone stayed safe. It's a good place for kids.
Expensive, short lived
Great family fun. My kids loved it. I hope we get to go back soon!
Kids had a great time
Terrible customer services. I doubt we will ever come back. I was the only person waiting in line when we arrived at 1:30pm and the whole line was serviced before we was. Not to mention the few ladies that waited on me were very rude and unpleasant to say the least. Very nasty attitudes. That is not okay when I am paying MY money. No one has reached out to me about it after voicing my concerns and I think that is the most ridiculous thing of them all. Ugh
Needs a better set up as far as rooms. If yuou have 2 kids that wants to do different things it's impossible to watch them both
Good place to take the kids
Had a lot of fun here. One if the smaller trampoline parks that we've been to, but also one of the better priced. Our group contained people from ages 1-28 and there was an area for everyone to get to jump which was awesome. There is an arcade upstairs and a pretty big TV room.There is also Laser Tag available which we didn't get the chance to partake in.
Food way overpriced for they charge to jump!
My son enjoyed this place and he is 2. At first i was like wth because the forms to fill out but then friendly prices and much more than i expected.
Similar to sky zone. Kids had a great time. Prices a little steep compared to sky zone, especially paying extra for the socks when they are included in the price at sky zone. Monitored very well. Friendly staff. I'd go again with the kids.
It was a lot of fun but if you have younger kids about 3 or 4 it might be a waste of money. Even though it was fun it was small. There wasn't much to do. An hour is more than enough.
A nice place for children. The staff were helpful and kind.
Don’t believe the pictures, it does not have an obstacle course or the swing.
Is a very fun place to visit and it is a great place to have a birthday party or any other type of special event
Good employees
Nice clean fin environment. Cashiers sucked.
It's ok
It is so fun and you can walk in and they have you
The kids love it. Its super fun. Staff not rude but not friendly either. They pretty much just stand around talking to each other. However, I will plan to bring the kids back for sure!
My family loves this place and after watching them play for awhile I slide right on over to the massage chairs
A little bit pricey but a lot of fun for the kids.
Good family venue. Those massage chairs are the best 5 bucks you'll ever spend!!!
The best trampoline park we've been to yet. It has an arcade, a trapeze, laser tag, obstacle course, and separate dodgeball for kids under 6 (which was great bc they're usually either getting in the way of the older kids or their at risk for being pelted by a ball at 50 mph
We love it ,
Awesome place to go to with your kids and the lazer tag was fun
Our first time going and it was amazing. The entire family participated and we enjoyed both the trampoline park and laser tag. The staff was very aware of all safety points and very helpful. I will truly recommend this place for and family day
Great fun for the kids and won't leave you broke. Only reason I have 4 stars is that the bathrooms were a bit nasty. Other than that however it was a great value for the money. Well staffed, clean, organized. Food options were good and not too badly overpriced.
Love! The jump and obstacle areas are fun and lazer tag too!!
MY HUSBAND,KIDS & I LOVED IT!! SO MANY OBSTACLES AND RAGING FUN FOR KIDS AND ALDUTS, ATMOSPHERE AND VIBES WERE AMAZING..ALSO, U CAN GO UPSTAIRS TO AN LOUNGING AREA! WE WILL GO BACK SOON!
My child loved it, however I do not like that anyone can just walk up right in the middle of children jumping. Potential risk.
Nice and clean. Fun area for kids to enjoy themselves.
Fun experience for the kids. Convenient to watch nearby while they jump or get in on the action like I did. Our kids had a great time. They have refs positioned in high traffic areas to ensure safety and stop horseplay. It's sectioned off for smaller kids and larger kids so they don't get hurt.
Saturday is a busy day right so they should be well prepared many other parents were complaining because the staff were not on there duties so kids wasted alot of there time waiting patiently while they let other kids take over it was a wasted hour
It was clean,the staff was friendly.
Cool beans! I liked the set up, different jump areas, special rooms for events, arcade, and the restaurant! Also, being able to fill out the waiver before you get there is great as well...
It is a safe and fun place where children and families can go and have a good time. My grandson enjoyed it. He had a great time.
Great spot for kids and adults. Went for toddler Time with my two girls and they loved it. There is a good selection of different trampolines and the place is very clean. You are also provided a pair of "jumping socks" which adds to the cleanliness. Overall, great place for fun.
The kids had a wonderful time. Trampolines everywhere, two basketball goals, two dodgeball pits, trapeze, and a ninja warrior course! Also has an adult section set up like a balcony so you can keep an eye on your kids. I would definitely recommend this place to others
I enjoy updown because it is so unique. My toddler loves to play and run free during toddler time. Which I think is such an awesome thing for the business to host. I'm super grateful as a mom of a toddler.
This time we were there for a birthday party. They were packed! My kids love the trapeze and ninja warrior course! I have a hard time making them leave it! I do have to mention... Not that anyone has been just rude but the staff does not seem to be very kid friendly. In a place pretty much made for kids you'd expect differently but we've been there many times and... Yeah. They have added a lot of new arcade style games and tweaked the layout a bit. It looks really nice.
Plenty of room for adults to sit while the kids play. Back area has a lot more area for Ninja playing. Lots of various arcade games. Also a lot of private rooms for parties.
Good Prices My kids love the place
My children had a blast!
The kids and my daughter in-law had a great time. The only downfall is there are not enough benches on the upper deck for the older parents keeping an eye on their kids.
A good place to go to have a lot of fun
The kids can safely go as hyper as they want.
I enjoy updown because it is so unique. My toddler loves to play and run free during toddler time. Which I think is such an awesome thing for the business to host. I'm super grateful as a mom of a toddler.
This was my sister's best birthday ever. The park is well managed and the jumps are all very nice. The party event staff did an amazing job with coordinating the party room. My sister is already talking about having her next birthday here.
Great for kids. Music sucks and to loud
Very fun, made me feel younger again
Would be fine if they made the older kids stay off the under 6 section $26 for a hour and didn't enjoy our self
Fun for the kids. Had a great time!
Good little spot for kids, however staff is about as friendly as a pack of rattlesnakes.
Fun, good prices, very clean trampoline park. I highly recommend it.
This time we were there for a birthday party. They were packed! My kids love the trapeze and ninja warrior course! I have a hard time making them leave it! I do have to mention... Not that anyone has been just rude but the staff does not seem to be very kid friendly. In a place pretty much made for kids you'd expect differently but we've been there many times and... Yeah. They have added a lot of new arcade style games and tweaked the layout a bit. It looks really nice.
We had too much fun. It was entertainment for all ages. Every person that worked there was nice. Will be back.
My kids had lots of fun. They especially loved the rope swing
I'm 47, my husband is 74, and we brought my 15 year old daughter and my 6 year old grandson. They had a blast and so did my husband and myself playing air hockey! Oh, the photo booth was fun!
Oh it was ALOT of fun. But if you're paying it should last as long as we want. Not just an hour, that's preposterous! My kid was devastated that it only lasted an hour! He wanted it to be longer! Which means more money and some people are poor, like me. Plus the laser tag part was awesome but you ought you be able to redeem a prize with the points that you earn from shooting the other team. Other than that it was tons of fun and I can't wait to go back with Gatlin!!
Great for kids. Wish the adults had a better spot cause you're so gonna wanna go crazy lol
Kids loved it but its pricey
It was a great place for da kids
It was so easy to move through even for itty bitty toddlers
I will not ever book a party with them again. We had a party scheduled for 2pm on a Saturday they never told us that every person had to sign a waiver for the party and we wasted 20-30 minutes of our party time to get everyone signed. They had no signs or even a different line for parties to go to, no oragization at all.... So I paid $300 for less then an hour of jump time and a room.... Seems like prices are pretty steep to me.... Then when we finally came into the room they have some awkward girl standing in the room not talking just standing there.... Is there a reason they have to have a baby sitter stand over us.... I saw multiple parties going on but never saw someone from up down in there rooms..... This is just not worth your money and time. Bad experience all around! Will not ever be going back they have lost my buissness for good.
nice facilities if you like alot of people
Was soooo much fun! I wanted to jump myself!!
We enjoyed celebrating my nephews 11th birthday here. They can spend hours and never get bored! Review from the children: 11 year old nephew: 5 stars. I enjoyed all of it. 11 year old son: 5 stars. It was all great but I need to work on my upper body strength!
My WHOLE Family had a Ball!!
Such a fun filled place , for the entire family
Lots of fun. Good prices.
Fun for all.
Super fun place. Great staff too!
Nice clean
Kids fun & they enjoyed every bit of this facility.... It was Great!
They have an area upstairs to watch your little ones play and also big screen tv's with live feed video of each section. It has comfortable seating as well.. An arcade is also upstairs with a few video games, basketball shoot, and the claw machines that never grab anything.. Concessions available with tables and chairs, but the best part is the massage chairs!
The kids loved it
For my kids it was fun. For me, I have two kids and I couldn't keep up with both of them. There was no security feature to just keep them from walking out with an adult that wasn't me. Overall I wasn't very thrilled with the place.
Ok.. We set up our own party which was fine. I wanted it a certain way. Started off bad. Girl at front desk was bothered by life apparently. She was so peeved that I was there asking her to wait on us. I felt sorry for the young lady that was our “party hostess”. She was confused just permanently lost. Idk if she was new or just wandered in there off the street and decided to do wait on us! She literally went plate by plate asking if they wanted a slice and walking back and forth across the room. INSTEAD of just taking the pizza box around... took forever. Then she poured drinks with no ice? We had to ASK for ice! Then she acted like it was request of her actual soul be sacrificed !!!! She had to be asked where the napkins where she had to go get them. Asked for utensils had to go get them. Asked for this and that. And she kept leaving the room. We had to basically be our own party hostess because she was lost. Then the cake. Oh the cake. She cut it with a plastic fork. Why??? Why??? Don’t they have serving sets? They do this everyday! So unorganized. Nothing was there that was supposed to be. They gave one of my sons gifts to another party. Then acted like they didn’t care to find it. Had to get rude for them to look for it. Supposed to have my kids pic on the tv. Wasn’t. Supposed to get “birthday swag and T-shirt” didn’t. And then she gone rush me saying we had 10 minutes to get out of the room. When THEIR organization skills or lack there of was why it took so long. Besides 45 min isn’t long enough to eat. Do cake and open presents. There wasn’t that I seen an actual adult. Like someone over 19/20. It was a complete mess. The hostesses need training on how to serve. How be efficient and set up before people arrive to eat... Everything they provide should be in the party room!!!! And please teach them how to SERVE CAKE! That they don’t use their hands like a claw machine to shovel the cake!!! Get proper utensils. I DO NOT blame our hostess. Management needs train better and teach some people skills. Like smiling and not acting like they are passing a kidney stone having to be there!!! I was really disappointed. My son has fun anyway. So that’s what really mattered but if you are gonna advertise a full party with hostess then make sure they have enough help! And proper training. It’s a shame. I also must add. It takes SO LONG TO CHECK IN. IT TOOK 30 MINUTES TO SIGN UP FOR AND PAY FOR 5 people to play laser tag!!! 30 minutes! Poor dude who was waiting on my husband had to ask 43 times how to spell names. No not long confusing names. Just simple 5 letter white people names. Steve!!! Like idk. He was so busy not paying attention that he couldnt ocus... the jumping is fun. Games fun. The pizza is hunt brothers so it’s good. Which is great! But the employees are too busy flirting with each other and sighing hopelessly because they are at work to be enjoyable. Like who wants to pay 200+ bucks to have eyes rolled at you and Incompetent kids hand grabbing your 100$ bday cake! get it together... Bring in ADULTS. People who actually need to work and want to work. Also put 2 hostess per party if it’s over 10-15 people. That poor girl bout killed herself. We had 30+ no way one person can serve that many people. In 45 minutes.
Plenty of things for the kids to keep busy. Your hours go by fast
Fun. Fun. fun.
Good taste in music.
Plenty of room for adults to sit while the kids play. Back area has a lot more area for Ninja playing. Lots of various arcade games. Also a lot of private rooms for parties.
It was awesome
I'm 33 weeks pregnant, took my wild 2 yr old to let him burn some energy. I unfortunately was having trouble keeping up with him. Luckily for me Ron saw me struggling and sent Lauren to help me out! She kept up with him and entertained him while I sat by the toddler area and relaxed! Between her and Ron helping me, we had a great time! Employees like that are what bring customers in.. I wasnt coming back bc i wasnt able to keep up, but now that I know there r some amazing employees there, I'll be back!! You 2 are AMAZING! Ty so very much!!
The up down is so fun that people always enjoys the fun
Something for kids to do in Hattiesburg MS. Otherwise pass
I am giving this one star due to the customer service. Customer service is a big hot point with me! I am from out of town and wanted to take my neices to jump. Per the website, it says Saturday 10am-12am and under that says toddler time with no time period listed, so one would assume it was between the hours listed for Saturday. I told the girl behind the desk I wanted to do toddler time, and she quickly told me toddler time was over. Its between 9am-10am and I told her that is not what the website says and she said yes it does. So, I then reached for my phone to pull it up and show her and she said " you can go ahead and pull it up and show me". It's really hard to write the review in the context in which it happened because you are unable to convey the tone of conversations. However, the way she responded was very rude and not caring about how I feel as a customer. This is not about the toddler time, and I will always admit when I am wrong ( which they need to correct the website because I didn't see anywhere where they gave the time for toddler time) but what I can't stand more than anything is the attitude in which they treated me. This girl just didn't care. That is what is sad, the not caring! I ended up leaving because at that point I wasn't going to contribute to a business who makes customers feel that way!
Love this place! They have an american ninja warrior type area. Lazer tag, basketball, and tons of jumping!
Awesome place to go
Place was nicely set up and clean think the laser tag room could have been better with mor obstacles but overall had a good time.
Well it's not for me (too old to be doing all that jumping), but my Granddaughter loves it.
Fun for the kids, decent massage chairs for the tiring adults, but could be bigger.
All ages had a great time from 1yrs to 13yrs
My son loves it and so do I it is new and is something refreshing for Hattiesburg keep up the good work guys!!
I do not recomend going on a Saturday, it's way too crowded.
Loved it. Super fun, engaged staff that cared when I hurt myself. Almost every staff member checked on me
My grandchildren loved it! Free jump, Dodge ball, basket ball, ninja warrior room. Also has laser tag, arcade, snack bar with burgers, and party rooms. Adult must sign a disclaimer every 12 months for each child. Pay by the hour. I think they have nights for college kids to play. Very kid friendly staff! Disappointed they couldn't wear their jumping socks from the trampoline place where they live. Does color really matter? The rubber ratio on the bottom was the same.
Had a great time. There is a lot to do here.
The best trampoline park ever
My kids love this place.
I had a amazing time with the kids. It's great family fun!!
Great actvity, especially for a group. Well maintained. Also has laser tag and a game room and a snack bar.
Excellent place for my rambunctious nieces!!!
Great
Great kid friendly place for the kiddos to play and if the adults want they can lay back and relax! It's Great
My boys love this place. Lots of things to do besides jumping.
Wow. The attitude that employees have here is horrible. Dealt with 2 employees and they both did not want to be there.
Kids had blast
It's a smaller trampoline park. But it's still fun. The obstacle course is in a back room somewhat hidden. We had no idea it was even there our first visit
Love it! Had a wonderful time with my 21 month granddaughter! Will definitely be back!
This place is absolutely overrated and misleading. This is the tiniest trampoline park i’ve ever been to. Also, the managers walk around with their faces glued to their phones, especially the mean, trashy, fat one. I feel horrible for the referees. They are not allowed to lean or sit for up to 12 hours and one referee told me that they only get a 10 minute break between that to eat. They are also not even allowed to have a smart watch on. are you kidding me?!? These kids don’t get to see the outside world for more than 12 hours and you take away their contact with the outside world?! especially in case of an emergency. this is pathetic. No wonder they look grumpy, mean, and rude all the time. Not even going to mention the high prices for low jump time. scammers for sure.
Great place for kids
Just had my daughters birthday party with about 20 guest. The staff was great, kids had loads of fun!
Really disappointed in the "refs". I'm trying to keep an eye on my child, but when the kids (more than just mine) are not following the rules the refs are doing nothing. I get on your my kid, but I cant get on to everyone else's. Better supervision is definitely needed!
We had a blast. Decided to schedule a B♡DAY party there...((*;
Great place! We were here for toddler time at 9am. 5yr old and 1 year old had a blast. My husband and I enjoyed too! Cost effective during this time since our kids aren't extreme jumpers yet. Nice staff. Nice price. Nice atmosphere.we will come again.
Affordable and love the 9am toddler jump time!
Went for nephews birthday party, all the kids had a blast! Definitely going to be back
Eh.. It gets boring after a while
It was a lots of fun and the people who work their are really nice and polite. Our group was very happy with the time that was spent at Uptown Trampoline .....lots of fun and adventure
Family friendly and well kept, UpDown is a good place to bring a family! It has a large area to jump, but not a wide variety of trampoline sizes. Most of them are small. There is always a police officer on duty here to maintain family safety. Sometimes shady people come around here on the outside, but not perpetually.
I am giving this one star due to the customer service. Customer service is a big hot point with me! I am from out of town and wanted to take my neices to jump. Per the website, it says Saturday 10am-12am and under that says toddler time with no time period listed, so one would assume it was between the hours listed for Saturday. I told the girl behind the desk I wanted to do toddler time, and she quickly told me toddler time was over. Its between 9am-10am and I told her that is not what the website says and she said yes it does. So, I then reached for my phone to pull it up and show her and she said " you can go ahead and pull it up and show me". It's really hard to write the review in the context in which it happened because you are unable to convey the tone of conversations. However, the way she responded was very rude and not caring about how I feel as a customer. This is not about the toddler time, and I will always admit when I am wrong ( which they need to correct the website because I didn't see anywhere where they gave the time for toddler time) but what I can't stand more than anything is the attitude in which they treated me. This girl just didn't care. That is what is sad, the not caring! I ended up leaving because at that point I wasn't going to contribute to a business who makes customers feel that way!
Lots of fun for the kids! Prices are a tad high but family night is a good deal.
We have a lot of youth trips here and are never disappointed!!
Had a good time
I have taken my son there three times. He enjoys it, but he is bored after a few minutes because of the lack of variety. You have to fill out a form on an internet kiosk before you can gain entrance to the main part. The info you submit is suposed to be retained in their system, but they couldn't find ours so we had to do it again the last two times. This takes time , and if your session begins before you finish, you lose that time or wait almost thirty minutes before the next session begins. This whole waiver process is over-kill, especially since it doesn't save yourinfo in the first place. It cheapens the whole experience.
Clean and family friendly
We really enjoy toddler hour from 9-10.
The staff was very rude. There was no enthusiasm or good customer service whatsoever. If the staff was better, the overall experience would be better. Until then, this place is not recommended to anyone.
Amazing!! We've been times, great staff!!
Cool place for the whole family
We had my son's Birthday party there and we're informed that we wouldn't get a party room until an hour into the party. Usually when you a book a party the room is included for the full time. I guess they can make more money that way. I also recieved attitudes from a few of the people when questioning the policy. I had nowhere to put parents and family for the first hour of the party
My 4 year old son loves this place! Sometimes staff can be a little over strict.
Great place for family fun
I had a great time with my family. Kids loved it.
Fun for the kids
Great fun for all ages
My kids love it everytime especially the Laser tag
Great for the kids! Has massage chairs for adults that feel amazing!
What a great CLEAN place to feel safe and avoid the elements.
Kids had a great time.
Our little ones love this place, even on it's busy days you still have more than enough space to jump! We'll definitely be returning back!
I took my 2 Kids for the first time and I liked the way each play area was set up and there was plenty of seating for parents to watch there Kids. There was dodge ball, basketball ball, gymnastics area and standard jump areas. There was even an under ground area were they had a ninja course and trapeze swing! I paid for 2 hours, but 1 hour would have been enough. Pricing was typical and did not include socks ($2) more.
Party room wasn't ready. Lost 15 mins of our party time.
This place was a big hit! Kids had a great time and parents didnt have to spend a fortune!
Great place for kids and birthday parties.
Love it
Kinda small and more or less set up for children. My kids had a blast but adults will be left wanting.
It's a complete free-for-all and very disorganized.
Lots of fun. Had a great time with the kids.
It's fun for the kids and a great workout for the adults! Laser tag is awesome!
This is awesome. Kids had a blast.
The family had fun but it is pretty expensive.
It's amazing but needs better air conditioning
Great workout
Had an awesome time. Lots of fun and worth the money
Only been to one of these places twice first time i was pregnant with my daughter, and the second time she and i both got a chance to jump and enjoy ourselves
Lots of fun for the whole family.
Staff are very good with the kids and my 4yr old son never gets tired of going. This place can be a parents best friend, bc when your child leaves there they are ready for sleep. Lol
Very clean and kids seem to have a lot of fun
It was fun but they didn't have tumbling lanes . It was clean and fun they also had a trapeze swing and a ninja course . My only complaint was no tumbling lanes .
My son had ton of fun. The parent sitting area was pretty chill. I just wish the T.V. screens showed the rooms longer. So I could spot my kid, easily.