So first off my daughter who just turned 6 had a blast. The child experience was great. However the adult experience was not. There was overbooking so we were held 15 minutes past our time before we could start and then pushed out 15 minutes early so we lost 30 minutes we paid for. We were also told we had ample time to decorate but due to the overbooking we only made it 1/2 way until the kids were brought in. There was also a present for another kid mixed in with our presents. We helped clean, watch the kids, set things up, pass out food and drink and then were expected to tip the helpers. There were 2 young men to lead the kids through the 2 arenas and one young lady to help with the party. My wife booked the full package which was supposed to include the glow experience but when we got to the 2nd arena we were told we were not set up for it. The prices my wife was quoted was not what we ended up being charged so we ended up over 400 dollars for a rushed party that was not fully done to our specifications. The staff is nice, the blow ups are fun, there are some run down items and dollar machines in each room like a hurricane machine, air hockeytable, and massage chair. 400 dollars and we have to pay for air hockey? Just seems like a reach to me. It is nice that the kids have separate parties but we did not appreciate the miscommunication and the rushing at all. We ended up paying over 130 more than we were told and had to pay extra for their mistake in not setting up the glow experience which meant turning on lights and giving out 50 cent glow sticks to 12 kids. We were just very disappointed in how everything was handled and that we paid that much money for time we weren't even given.