Very disappointed in the experience. First, they also have axe throwing which is clearly the main revenue generator for the place. The only escape room they offer was a Wizards room. The escape rooms we have visited previously have been well lit, and had a moderator watching you with camera and accessible via intercom system for a hint. This setup was so dark i could not even see numbers on the locks without using my phone flashlight. In addition, you had to press a call button on a walkie-talkie to get an attendant to physically come into the room if you need help. While they were never rude, the employees always appeared rushed and it was clear they were more concerned with axe throwing. The room itself had a few cool things in it, but was visually unimpressive and you can tell it was a made over store room. Puzzles were not hard but a lot of things in the room were extraneous and able to be opened /moved so takes a lot of time to work through. The owner lady knew this was Bday present for my son and told me she would let him throw a few axes after we were done, but the place was so busy I dont see why she would ever have offered that. Needless to say, it wasnt offered once we had paid up. I would go to another place for an escape room, but if axe throwing is your thing, this place is probably a better fit.