Truly a great experience dealing with Randy Hildebrand and the entire 360 Painting crew!
Starting with the initial assessment, Randy came into our house and immediately demonstrated a sincere desire to “listen to the customer” and then make recommendations based on what he heard. I found that quality to be very important in the ultimate decision to go with his company.
Secondly, the estimate provided was detailed and quite clear. Other services we looked at were pretty vague on items such as the paint type options, the number of coats that were expected and the overall duration of the job. Important to note was that Randy’s estimate was NOT the lowest, but it was never our intention to necessarily go with “the lowest”. The cost estimates were in line with the competition and justified which met our requirements.
Once the work started, the 360 Painting service adjusted to some changes along the way. Although Randy assured us that the “Super Paint” Sherwin-Williams paint class was sufficient, at the last minute, we decided to go with the higher quality Duration level. We also extended their work to another section of our upstairs. Our requests for change were received without any push-back or hesitation and properly itemized on the final bill.
Lastly, the quality of their work was terrific. Given the fact that the walls and doors hadn’t been painted in 20 years, there were areas damaged over the years. These trouble areas were all addressed. Friends and family who have since visited were quite impressed with the results. Absolutely beautiful!
The crew also demonstrated a pension to clean up after themselves, both on a day to day basis and at the very end of the job.
I would absolutely recommend using Randy and the 360 Painting service. I’m sure we will use them again in the future.
S. M. Seitz, 06/02/2016