Reviews of Optix On Downer (Optics Shop)

2567 N Downer Ave, Milwaukee, WI 53211, United States

Average Rating:


We've got the information of people who consume the services and products of Optix On Downer (Optics Shop) near Wisconsin.

At this moment the business receives a rating of 4.5 stars out of 5 and that rating is based on 25 reviews.

As you can read, the average of ratings that it reaches is nearly the best one, and it's founded on a very high number of reviews, so we may think that the assessment is very reliable. If there are many people who bothered to evaluate when they've done well with the service, it works.

As you know, we do not usually bother to write tatings when these are positive and we usually do it only if we have had a problem or issue...

This Optics Shop belongs to the category of Optometrist.

Where is Optix On Downer?

REVIEWS OF Optix On Downer IN Wisconsin

Jeff Glotzer

Going the extra mile every time... Whether it's a scratched lens or warranty service on a designer frame, all of their staff try to make me happy and save me time and money. On at least 3 visits, the staff gave service I did not expect, yet I left very satisfied each time...

Naomi David

So grateful for this place. I came in from out of town and forgot my contacts. My parents live in the neighborhood and we decided to give it a try and see if they could give me some trials. Everything worked out perfectly and everyone was so nice. Go to this place, and not just when you’re in a bind!

Cody Kelderman

I walked in on the wrong day after missing up my appointments and they were nice enough to still fit me in. The staff was quick and friendly and I definitely recommend Optix to others.

Agron Ismaili

Excellent service, friendly staff, lifelong customer

Maureen Brock

Best selection of hip frames in Milwaukee metro. Excellent service.

Eric Adar

Kathy, the office manager was extremely helpful when I needed help measuring my pupillary distance. I have never been to Optix before. Despite this she was kind enough to offer this service gratis. I ended up ordering a pair of speciality lenses today. Thank you for being kind and helpful!

Paula Erickson

Would absolutely recommend Optix on Downer to everyone! I recently had a pair of lenses made for my Lindberg frames at a local optical store near my home, but they just could not adjust them properly. Because Optix on Downer carries Lindberg frames, we decided to bring them in for adjustment. A young woman by the name of Larissa waited on us. In spite of the fact that we hadn't purchased the glasses from Optix, she gladly offered to adjust and check them ... which she did to perfection. I offered to pay for her time, but she refused and asked instead if I would like to make a donation to their autism fund.I gave her all the cash I had on me, which was only five dollars, but I'd gladly have dropped a twenty in their fund if I'd had it on me. I'll catch her next time around because we will absolutely be repeat customers. Both ladies in the store were very courteous and professional and their store is very cool and upbeat. If you're shopping for glasses, make sure to stop at Optix on Downer. You'll be glad you did. Paula Erickson Bickelhaupt

James M.

My mother always said "if you don't have anything good to say, then say nothing at all." I agree but also believe that when I have a good experience and want others to have the same, I should scream it from the rooftops. Let me preface my comments by saying that I've worn glasses my whole life (40+ years, YIKES!) and have lived in several major cities on both east and west coasts. Finding a great (not just good) optometrist is always at the top of my list. I re-located from Boston for work about five years ago and would see my old optometrist when I'd make trips back home. Seems logical considering appointments took place every two-years. That is, until I needed to see someone right away. Enter Dr. McGinley and the staff at Optix. Professional, attentive, courteous, and knowledgeable come to mind. All my needs were taken care of and did I mention the frames? They offer higher-end, better quality frames than the average. You get what you pay for and as far as I'm concerned, the more you pay dictates how you'll care for your glasses. If you want a great optometrist, quality eyewear and a good experience, Optix is the place for you!

renju jose

Whitney Palatino

The staff at Optix on Downer is extremely friendly, dedicated, and competent. I was not previously a customer of Optix when I called today with a favor. One of my students had been bullied and his glasses were stepped on; I called around to local places to see if someone could fix them. Without hesitation, the ladies from Optix went above and beyond for someone that might not have ever came back. Because of this positive and heartwarming experience, I will look to Optix for my future eye care needs. Additionally, I would highly recommend working with this phenomenal staff!

Paul Weston

Let me start by saying the folks at Optix will go the extra mile for you. I have a very busy schedule and was having a hard time getting in to pick up my glasses. They offered to bring them to me downtown to my office in the US Bank building. I felt bad but took them up on the offer. Wow, I haven't been able to see this good in years. I paid for premium products and services and that is exactly what I received, thank you so much, you now have a customer/patient for life!

Jake Michu

I ordered contacts from here and I paid for them to ship it since I live farther away, and I didn't get anything for 2 weeks. I called them and they didn't know what I was talking about and they completely ignored or forgot my shipment.

Alexander M

Very friendly and helpful staff. They always adjust my glass frame whenever it bends between the scheduled appointments and ready to answer whatever questions I may have.

Derrick Henry

I thought I was doomed to never see again until I came to these folks. I did what most do and tried to cut corners by ordering online - big mistake - and tried every run of the mill glasses spot. My prescription was always off and the headaches kept getting worse::: Until I came to Optix. I could not be happier with my new glasses. That changed when I got my new puppy. She was able to find my specs one morning while I was blindly trying to make coffee and, well, destroyed them. This was devastating at first because they were perfect. I brought them back to Optix while wearing my awful spare set and started to pick out some new frames. It had earlier crossed my mind to try and fix them like I do with most everything of mine that breaks - but it just seemed impossible to me. The frames were bent and twisted, the hinges blown out and lenses gone. (Thankfully not eaten) But I dont know glasses. These folks do. AND were open to trying. So for the price of some new lenses (cant buff out teeth marks) some small titanium parts and some elbow grease my frames were totally fixed! Super Impressed with their work. Stop wasting your money elsewhere and give these kind people your money. They deserve it.

Dale BuettnerII

Awesome place! Awesome service! Love my Zero Gs!!

C Wai

Been going here for years. Excellent doctors, excellent staff, excellent service.

Erin Eregbu

I like the customer service and selections for frames! Being somewhat frugal, I think the pricing is a bit up there, because I know there are buy 1 & they give 1 stores out there, such as Warby Parker. It helps to have insurance that will cover a chunk.


I'm so impressed with the professionalism, communication, and customer service I experienced at Optix on Downer! I'm in love with my new glasses. All my questions were answered, all my needs meet, and the process went smoother than I ever could have imagined. :) Ask for Tyffani; she's the best!

Ruben Petrick, Sr

If you don't buy their frames they'll provide you with an incomplete prescription and you won't be able to get glasses anywhere else.

Amanda Cho

A pretty awesome place in a pretty awesome location. It was my first time there and the place definitely made a big impression. My new go to. Plus, I can now see clearly now like a window freshly windexed.

Holly Engel

I went there for an eye exam, and the Dr. that I had seen tried to keep changing my prescription (which has been the same for the past 5 years) to a prescription that was almost 1 point less that what I had been wearing for the past 5 years, and wanted me to "try" it but didn't have that particular prescription of contacts in house and had to special order it out so that my "contact lens fitting/trial" would be complete before they would let me order more contact lenses? When they got the trial pair in, they did not fit right and I could hardly see out of the lenses? I have been wearing contacts since I was 14 years old, and know that the pair that I have been wearing for the past 5 years fit just fine!!! I was totally given the run around, when all I wanted to do was have my yearly eye appointment so I could order more contact lenses. I then went back to see if I could get a nice looking pair of glasses because my dog had chewed mine up, and the prescription that they have on file for "eye glasses" is 1 point lower that what my contact prescription is, just like what the doctor had tried to put me in for contact lenses that didn't work. When I asked about it, the guy at the counter said "your eye glass prescription is going to be a little bit different than your contact lens prescription" One whole point different? right? Also the lady that works the front counter, to help you pick out glasses, does not smile at all or have any customer service skills at all. I had a horrible experience and do not plan on every going back there!

Karen Wendorf

The selection of frames is phenomenal. So many choices that you won't see elsewhere. Also, with Dr. McGinley's help I am able to read with contacts that don't dry out within an hour or two.

Nicholas Earle

The most up to date technology that won't leave you disoriantated when you are done with your appointment. Staff is professional and knowledgeable. So happy everytime I go!

Steve Beck

I bought some sunglasses from a website that turned out to be too small for my head. I went to Optix and even though they were very busy at the time and I didn't buy from them, one of the employees adjusted them in the back free of charge! A++ would definitely go again.

Tom Wilcox

Walked in today to purchase frames for something I had lost in New York City. They were able to get the same frame that I had bought in New York ordered and promise a 1 week turnaround on my bifocals!!! Are you kidding me.... I think I found my new spot and will tell everyone about this little gem of an optical shop. When you stop by ask for Kelly!

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