Reviews of DeVito & Martin Optometry (Optics Shop)

J Ross

My children and I have been going here for over 10 years now and love everyone here! They are always on time for the appointments, very thorough and they always have appointment times that meet the needs of our SUPER busy schedules and still get us in within a week of calling them for an appointment. My kids love them and they have a good selection of frames even for my picky child and they work with you even on insurance stuff that I do not have a clue about. I cannot say enough about Dr. Martin and Dr. DeVito as they have both taken excellent care of my children and I and I recommend everyone I know to them!

Nisha Sorryihavetotellyah!

These guys are the best great receptionist great doctors I got my daughters glasses 3 days after I came in for them wow....everyone is so nice and friendly I love coming here and so does my children you guys are the only eye docs I will ever deal with this place makes the bad experiences with other companies like Dr earl crouch on kemspville fade away thank you lord

makyla Thomas

Honestly, if I could give zero stars, I definitely would. This is the worst service I have ever recieved from any kind of doctor. The office was very unsanitary, I could tell they did not clean off the equipment after each patient. Also, the doctors and nurses have no self control, they were arguing very loudly on the floor in front of multiple patients. The consultants clearly did not know what they were doing. The doctors were very rude and unprofessional, I highly do NOT recommend. Worst service in the city, very unsanitary, and extremely unprofessional!!!

Kim Oliver

I live near the oceanfront but the 20 minute drive is worth it! I have been taking my whole family to Dr. DeVito for 20 years. The whole staff is friendly and knowledgeable! They have helped me on many occasions when my kids have lost or broke their glasses (kids! ) and I needed to have them made and shipped ASAP to their dorm. They always go above and beyond. I will never go anywhere else!

Kim D

I don't know why I continued to give this office money for 12 years. The front staff was always pleasant. I don't even know which doctor I saw, but every time he was a complete jerk. My first encounter was probably his last appointment of the day at 6pm. He rushed me through, was not friendly and had zero personality. Each visit after that was more of the same. I even requested that I be seen by the other doctor there and still got stuck with this one. He always made me feel like he was being put out by time spent with me. As if he had better things to do. (Or perhaps better people to see like the lady from Indiana.) I will never return. I most recently visited Southern Eye Care and the entire staff was wonderful. Complete 180 from the lack of customer service I received from DeVito or Martin. If 'zero' stars were an option, that's what I would give him.

Terry Mosher

I just retired from the Navy and have been looking for a new Optometrist to replace my TRICARE Doctor. I need look no further! The receptionist was friendly, professional and prompt. The technician that did the initial checks was knowledgable, quick and pleasant to speak to. And to top it off, I was treated like family by Dr. DeVito. He took the time to explain everything that was going on with my vision, eyes, eyelids, ducts, etc. I could tell immediately that he loves what he does, loves to interact with patients, and is exceptionally knowledgable and professional. I am so glad I found my new Optometrist! For Active Duty military looking to transition from TRICARE to VSP or other vision insurance options, I highly recommend this Eye Care Center.

Kyree Wiley

Awful customer service by the woman answering the phone.

Scott

I recommend going here for eye care, glasses, and contacts over America's Best. Excellent help and knowledge. Discount basic frames and lenses.

Rakeiah Winstead

I've been going to this office since I was a little girl and I've always had a great experience. Every time I go in there is a little wait time but not extreme. I've recently got contacts and the lady that teaches you how to put them in and care for them is really sweet and patient.

Sonji Jones

My husband and I both go to him. Recommended by family. We got great service especially from the eye glass tech. Ms. Champagne. We got really good prices on high end eye glasses too.

A C

First time coming here as my primary eye doctor was booked. I wish I hadn’t. My primary office is so much better. They don’t even call in prescriptions here. I would recommend Dominion Eye Care on tidewater instead. They are more professional.

Andrey Swystun

Have been going here ever since recommended by local friends. Polite staff, knowledgeable assistants, skilled Doctors. love the place.

shavonte brandon

Dr. Martin is very caring and understanding every time i come in for a visit. He answers all of my questions and I walk away satisfied.

Maurio Harrell

I only will see Ricki. She was very attentive and explained with detail on things I did not understand. Very helpful. And to add to it she is very easy on the eyes. Good experience overall

Angelique Dabney-Porter

Had a great experience with Dr DeVito. The office is always pleasant. My family has been going here for over 10 years. Samantha is always so helpful and very patient. The best service always

Lisa L.

I have been coming to Dr. DeVito for close to 20 years now, and my 12 year old daughter for almost 10!! Would not go anywhere else! Love the office and staff. Can get appointments very quickly, usually same day! No matter how far away I have moved (up to 45 min drive) I would never think of going anywhere else for my family's eye care! Keep up the GREAT work!!

Justin Anderson

Very friendly staff

Toys La

Receptionist at the front desk with short hair cut is very grumpy she needs to check herself get some customer service training she’s bad look for their office maybe she should work in back of office where she can’t talk to any customers other than her service was okay

Mischelle Evans

Dr. Martin is an EXCELLENT doctor. I highly recommend him to anyone.

Mindy Cook

Our family visits are always prompt, informative and Dr. Martin is very thorough

NewYearNewMe 4114

Knowledgeable doctors and courteous helpful staff.

Sierra Watson

I have been going here since i was little. I have never had any issues. They always kept my appointment, it was quick but always good quality. I enjoy coming here every year.

Elbert Adamos

I just recently visited here yesterday and picked up a couple boxes of contacts. I had called ahead and the contacts representative was quick and responsive to my order. She said she would place my order to the side and they would ready for pickup the same day. When I arrived to pick up my contacts, the same representative was informative and answered all my questions, including advice for the nuances about which contact solutions are best for my contacts. Just a typical visit experience with this office... I have been going to Drs. DeVito and Martin for over 25+ years - my Mom first took me here when Dr. Doctor started the optometrist office years ago. He has long since retired and Dr. DeVito continued the service since then. I'm still surprised that Cecile, the office manager, who has been at this office many years, recognizes me whenever I visit. Throughout all these years, this office has only provided me outstanding service, professional guidance, and sincere gratitude for supporting their business for so long. For years, I've bought numerous glasses, rigid-gas permeable contacts, and now soft disposable contacts from this office. I'm now in my late 30's, but I'm sure in a couple of years, I'll soon be looking and asking advice on bifocals ... In this day and age of the convenience and lower costs of "big box" optometrists with "1-hour" exams, it's nice to know that there are still optometrists out there who believe in providing the community with quality, personal care, at a reasonable cost. DeVito & Martin Optometry does this by investing the time to know their patients not only for their first visit, but also for the future eye health of their patients for years to come. Keep up the fantastic work!!! - Bert Adamos

Mel L.

Drs. Devito & Martin have been my eye doctors since the late ‘90s. They’ve seen my eyes go through different stages as a child to now, in my 30s. Very consistent, detailed and helpful. They also take their time to listen to what’s going on, and are honest with their recommendations. Most of all, they are very professional and have made me feel welcome! Definitely recommend them!

Sheresalle Bennett

I have been a patient for 4 years now and the level of service is always exceptional. From the minute you walk through the doors to the time you see the doctor and let me not forget the mention the staff that helps you find glasses, everyone is friendly and professional.

Hope Prather

Dr. DeVito and his staff are the best. My husband and I live in Chesapeake but continue to see Dr. DeVito in Norfolk because of the quality of care we receive. You can get everything you need right there - eye exams and treatment, glasses, contact lenses. Justin in the eyeglass department is awesome.

Kanisha Miller

Wonderful services, gentle Physicians that knows how to speak on basic terms for anyone to be anle to understand what is going on with their vision. Dr. Martin was so gentle, I decided to allow my daughter to see him!!! This place is awesome!!!!

Scott Ziegler

I am always very pleased with how I am treated. Once I leave I am 100% sure I got the best care and value for my money.

Rice Nasoe

DeVito and Martin Optometry of Norfolk, Virginia is a great optometry clinic for employment eye tests, or any optometric needs. DeVito and Martin gave me a good experience, and exceeded my expectations. Here's why I liked DeVito and Martin Optometry: All employees that helped me during the check-in and check-out process were prompt, professional, courteous, knowledgeable, and tactful. After filling out all the initial paperwork for first time patients, I was then directed to the waiting room to wait for Dr. DeVitos assistant. Almost as soon as I got to the waiting room Dr. DeVitos assistant started the pre-eye exam! Dr. DeVitos assistant was prompt, professional, knowledgeable, and courteous. Also, the pre-eye exam was done in no time! This was your usual pre-eye exam, and took less time to complete than the average pre-eye exam. After the pre-eye exam was over Dr. DeVito entered the patient eye exam room, and began the actual eye exam. Over the course of the actual eye exam Dr. DeVito was for the most part professional, prompt, courteous, and knowledgeable; and answered all questions I had without hesitation. The actual eye exam was done in no time! This was an above average eye exam, and took much less time to complete compared to other eye exams I've had. The only complaint I have of Dr. DeVito is that I feel Dr. DeVito had his own personal verbal agenda that took priority over me, and my eye exam. I agree with all of Dr. DeVitos political talk, however, he said certain things that seemed questionable when it came to certain races and ethnicities, that I didn't agree with. It's safe to say that all employees at DeVito and Martin Optometry are prompt, professional, courteous, knowledgeable, helpful, and tactful. Also, all employees that I interacted with went above and beyond for me while I was at DeVito and Martin Optometry. At DeVito and Martin Optometry there's excellent speed of service, great customer service, and great seating in the event you have to wait. There's also an inviting and comforting atmosphere at DeVito and Martin Optometry, and makes the customer feel welcome. Lastly, there is superior cleanliness at DeVito and Martin Optometry throughout the entire building (including the bathrooms). Due to the briefness of my trip at DeVito and Martin Optometry in Norfolk, Virginia, I can't write my normal thorough review, because there was high-class timeliness, efficiency, and civility. I only wish that more businesses and their employees were as punctual, proficient, and well-mannered as DeVito and Martin Optometrys are. From start to finish (check-in, pre-eye exam, actual eye exam, and check-out) I was at DeVito and Martin Optometry for less than thirty-minutes! With that said, I would enthusiastically and without hesitation recommend DeVito and Martin Optometry to a friend or family member. Ultimately, this was an enjoyable business adventure from start to finish, thank you DeVito and Martin Optometry. Finally, DeVito and Martin Optometry is easy to find, and has accessible parking.

Rob Davenport

They have been an amazing find for my family. The staff are very nice. I would recommend them to anyone.

jorge deleon

I was there and they offered me same day appointment, the nurse was very attentive to my description and had the doctor see me almost immediately. The explanation of my symptoms was very detailed and the approach to the solution was just as detailed. I am very pleased with the experience. The price is very affordable , the staff very friendly and the doctor very assertive and reassuring. I highly reccomend them.

Shany Jo

Great staff and office

Ms Jae

They have been practicing in this area for a long time. I been a patient for a long time and had to go somewhere else cause they do not accept Care credit. So old school.

G I F

Please give the staff at front desk and the staff who handles the contacts/ glasses a reward of appreciation. They love what the do so welcoming and Dr. Martin exudes compassion for his patients and wellness!! Keep up the great work I’ll see you guys soon

Erin Francis

I came in last week for a pair of glasses and some contacts. I received a text a week later that my glasses were ready for pickup. I drove 30 minutes from Portsmouth in rush hour traffic to pick up my glasses..only to get there and walk right out of the door 2 minutes later. It turns out that when the sales associate put my frames order in, she did not select the correct color. So now I have to wait for them to reorder the correct pair that I asked for and then ship them out. Inconvenienced and unhappy.

Sharilyn Hawk

Love the service and doctors. Great eye care. Front desk staff awesome, polite and friendly. My only only complaint is going in for a "special test" and being told I don't owe anything. I prefer to be told we will bill your insurance and bill you if there's anything left over because I'm used to paying a copay. So nothing means nothing to me but then turn around and receive a collection letter after not receiving a bill is not good business. I'm only going back to them because other than that they provide good service, better than most. Hopefully this note will help them improve. I have problem eyes and don't want to be jumping around from eye doctor to eye doctor.

Jonathan Michalak

They did an awesome job

musicmixirz

Great service, quick, and awesome staff!

William Peterson

Extremely friendly and professional. This place is awesome!

Norfolk Plastic Surgery

Dr. Martin saw my Dad recently as a new patient. Staff was great and worked us in on short notice. I cannot express how helpful Dr. Martin & his staff were. The office was clean and pleasant. Highly recommend.

Alicia Rincones

My children and I have been with DeVito and Martin since 2011 and I love the associates as well as my Dr. He is a cool guy, just watch it during election time lol.

Rita Yashaev

My husband and I use DeVito & Martin Optometry for the last 7 years . Their office is very neat and has a friendly staff and outstanding doctors. Dr. Martin is very thorough and attentive. We can ask him any questions knowing that we will get a qualified information that can be used to our benefit. I would recommend Dr. Martin highly to anyone who needs an eye doctor!

clinton noble

Dr. Martin was great! He is very patient and thorough. I will be going back to see him again.

C Brown

Brynn gave me excellent service helping me get a contact lens prescription for a patient right away. Thank you!!!

Jennifer Minor

I was referred here by a coworker several years ago. I never wait long, I'm always able to get in at a time that works for me. Dr DeVito is easy to communicate with and knows his stuff. Huge selection of eyewear and great support staff from front desk to the men and women who help you pick out frames.