Reviews of The Optical Center (Optics Shop)

Sarah Stephens

Great service, great people. Gary is a wizard.

Micha Grudin

Visiting in Burlington, VT a couple of years ago, I walked into The Optical Center on the Church Street mall and immediately found frames (light, unobtrusive and attractive) that have changed my life. The service was extraordinary (it took 3 seconds to measure me for the frames, should I decide to buy it). No one pressured me to hurry and make the purchase immediately. I returned to the west coast, described the frames to my ophthalmologist, who did not think they were available in the area, and who gave me a prescription which I mailed to Nathan Mitchell at The Optical Center in Burlington. Within days the new pair of glasses, lenses expertly made in the Burlington shop, arrived. I found them so much better than any I'd ever had that I ordered a pair of prescription sunglasses with the same frames as soon as possible. One of the better decisions I've made.

Jonathan Wilson

It's a solid place to buy more expensive glasses. The male workers there are very engaging and friendly. The female workers are significantly less so and have a very elitist vibe (although they work retail). I walked in this past Sunday and I smiled at the greeter, who gave me the "up-and-down" with such spite that I thought I had accidentally made eye contact with a customer. I continued into the store, made eye contact with an older gentleman, who helped me out, showed me a bunch of different glasses and I walked out with a great pair of Gucci frames in less than 10 minutes. He was great. While the gentleman was helping me, I did notice the blond-haired female greeter smile and engage the next 4 people to walk through the door. This confirmed my suspicions that she did work at the store and also confirmed that she was being extremely rude to me. In the future I will try on glasses at their store, then buy them online. That way I can get the convenience of seeing how they look on my face, but I won't have to actually give additional dollars to a company that has such a bad aura. I suggest others do the same.

Samuel Lucci

Great customer service and good people! Gary and Hannah helped me out in a pinch. One of the nosepads fell off my Carrera glasses. They replaced both for me and didn’t charge me a dime, even though I hadn’t even bought my glasses from them in the first place. I’ll definitely be buying from them in the future!

Dillon Taylor

Dropped off my sunglasses that needed a new screw to reattach the arm. They quoted a quick $5 repair. When I came back to grab them they said, "Don't worry about it." And I left with repaired shades free of charge. Check out this great shop for your optical needs.

Robert Negrete

My first visit to The Optical Center was great and I would highly recommend!

peter bottino

Always friendly and always fix my glasses for a very reasonable price.

jrhin60

The place I bought in my eye glasses in Texas told me that they couldn't be fixed, and wanted to sell me insurance. I declined. So when I was visiting Marshalltown and my glasses broke, I was a bit distraught. I took the glasses in to the Optical Center, and they said they could fix them in about 10 minutes. They did so, at no charge! I think they're wonderful.

mqubti

Awful customer service Refused to tighten up glasses despite being essentially alone with one other browsing customer

J Haunsperger

The staff at the Optical Center are very friendly and knowledgeable.

Wright Cronin

Great place! Super friendly and helpful

Sabrina Quimby

The staff here are are so kind and welcoming. They don't pressure you to make a decision quickly and make you feel comfortable. I got my glasses from them almost a year ago and they are amazing! Fast service, they work with you with payment methods an repairs, and overall are just lovely people. I highly recommend anyone go there not only if you want a fantastic pair of glasses or shades, but to be treated well by kind souls