Reviews of Hanover Eyecare (Optics Shop)

Staci Thurston

The people we're great just don't like the small selection of women's glasses.

Pam Fein

Our appointments at this office are always pleasant. The doctor and staff are professional, knowledgable while also being down to earth and relaxed. They explain everything they are doing before they do it and give full explainations about results in terms you can fully understand. It is always a pleasure for both me and my kids.

Linda Ely

This is a wonderful resource. My visit today met my needs in every conceivable way. Pleasant surroundings, excellent medical care, polite and helpful people. I like the Hanover location! Very convenient, although the WRJ site is also great.

William Snyder

Just stopped in to see if there was any saving my beat up glasses. This isnt the first time I've had to come in for sitting on them, staff is always courteous and attentive, willing to do their best to help me. Keep up the good work.

Dolores Struckhoff

I have been going to Hanover Eye Care for over 30 years. Never disappointed! Thank you for the great care and service you provide.

Mitch Durkee

So glad White River Family Eyecare was able to open a second location in the Dartmouth area! Extremely clean office, friendly and knowledgeable staff and most importantly, always feeling welcome and understood. Would highly recommend Hanover Eyecare to anyone.

Mandy P

Best in area!

Paul Morley

Very efficient, appt went smoothly and on time.

Lia Stewart

The staff was unfriendly and I was told I don’t need any glasses when in reality I most definitely did. However, selection of frames was very good.

Subhadra Srinivasan

Hanover Eyecare has a wonderful professional, friendly and kind staff! They went above and beyond in making my daughter’s eye exam comfortable and explaining all the details in a caring and easy-to-understand way. Highly recommend!

Stuart W

This is a great office. The staff is very friendly and professional. The new doctor is much better than the previous one. I definitely recommend this office

Troy Couchier

My fiancee and I saw Dr. Pittman for a second opinion after having a bad experience elsewhere. He was very thorough, and took the time to explain to us what was really going on in detail. What I was amazed with though was the time he spent booking her referral himself, getting her an appointment the next day with a specialist. He called us the next day to check in on her after, gave her literature on her condition, helped us to know what the next step was. Overall the best experience we have had with our healthcare here. Highly recommend.

Heather M.

Dr. Nicholas Pittman was great and answered all my questions and concerns! I would highly recommend Hanover Eyecare.

Robert Jarrett

They were fast, accommodating, and professional Thank you

Irina Perreard

As a family, we had a lovely experience at Hanover Eyecare. The pediatric exams given by Dr. Pittman were great! My children did not realize they were at a 'doctor's office'. Special thanks to Fifi (the stuffy) for the added fun.

Lisa B

My daughter and I recently started seeing Dr. Morris. Right off the bat, we were so impressed with his calming and warm demeanor. I've always been very squeamish about my eyes, and going to the eye dr is usually not a pleasant experience for me. Dr. Morris put me right at ease and was very patient and understanding with both me and my daughter. Their optician Miranda is fantastic, she was able to narrow down our choices and we had so much fun working with her! We both ended up finding some really beautiful glasses, (they have one of the best selections around!) The entire staff is so friendly and genuinely nice. We will be patients of Dr. Morris for many years to come!

Hawk Dobrich

Staff is well organized. Communication is a especially easy.

Wendy Jane Sichel

Friendly and pleasant eye exam with a new Dr. Very professional staff. A fun experience choosing glasses. Many thanks!

Jodie Davi

All of the staff were friendly and helpful. It was my first time meeting Dr. Morris and he put me at ease right away. I highly recommend them!!

Hebe Quinton

Nice people, very competent. Quick service.

Carl Lovejoy

My first time seeing Dr. Pittman. He was terrific!

Prudence Fisher

I really enjoyed my eye appointment at Hanover Eye Care! Everyone was welcoming, professional and helpful. I highly recommend this practice.

Melissa Potter

Always a great experience! Jenna stands out as extraordinary.

Nancy Carter

Dr. Pittman was very professional and thorough and backed by a wonderful staff. They have been my "eye" home since we moved to Hanover more than a decade ago !

Rachel Naugler

Cant say enough positive things about this experience! Miranda is beyond incredible, helpful, honest, fun to work with and just a happy gem! All the staff was friendly and helpful! We will be transfering all of our eye glass wearing family here! Just awesome!

Courtney Aucoin

Hanover Eyecare is an amazing practice and I couldn’t be more pleased with the contacts Dr. Pittman fitted for me. My situation is complex, but he was willing to work with me and genuinely listened to my concerns, addressing them with patience and always offering concise explanations to my questions. It was a tremendous gift to have encountered a doctor who believed I could be fit for contact lenses, even at a time when I’m not sure I believed it myself. I’ve noticed a remarkable difference in the quality of my vision since I started wearing the new lenses, and this in turn has had a profound impact on the way I experience my day-to-day life. I’m truly grateful for all the smiling faces I saw at the office and for the welcoming atmosphere the staff has created. Would recommend this practice to anyone.

Erin Abel

What a completely unprofessional experience. I called the office to make an appointment in September. I gave my insurance information and was told they accepted my insurance. I was also assured the office would verify this with my insurance and contact me a week ahead of time if there was any issue. If I did not hear from them, that meant it was good to go. They said this was their standard procedure, and I did not receive an additional call. In short, only after my appointment was over was I informed that they had just contacted my insurance and the visit was actually not covered. The worst part was that they not only made no apology, but told me payment was due immediately and that this mishap was my responsibility. I was astounded as it’s also their responsibility to give their patients correct and accurate information! I felt they were condescending, intimidating, and totally unapologetic when I suggested they need to improve their communications. After calling the business office they finally agreed to remove the credit card charge and send a bill, but still no apology either for their mistake or for the unprofessional treatment. In the end I had a separate eyecare insurance that covered the visit, but just simple professionalism and courtesy would have made this whole experience a pleasant one rather than the distasteful ordeal it became.

Charles D

I have been looking to switch eye care providers for some time and after hearing recommendations from my colleagues, I decided to stop in to Hanover Eyecare. I found this office to be much friendlier and more efficient than my previous doctor in the Lebanon Area just within minutes of entering the office. The staff greeted me with a smile, everyone was so helpful and seemed to love their work. The variety of frame choices is one of the best I have ever seen. Miranda the optician, offered excellent suggestions to help me order glasses that were perfect for me. They were ready in less time than they expected and I have received many compliments on them. I’m so glad I found them.

Betico XL

Had a lot of fun getting my glasses here! Being my first time getting a new pair since 7th grade, I had no idea what to do with myself or what to look for/what even looked good on my face. The crew there made the experience easy and enjoyable from the moment I walked in. I faxed over my prescription information earlier that day and the front desk receptionist Alfred had the information ready at hand upon arrival. The optician Miranda did an incredible job and had me explore various styles until she narrowed it down to three. She went into great depth with the pros/cons that each pair offered with respect to visibility and comfort. Overall, wonderful atmosphere and I highly recommend this office to anyone looking to invest in some new specs.

Miles Sturges

Very good service! Have been going for a few years and staff are just as great every time! Had a problem with glasses once, but they replaced them free of charge. The staff and doctors are always very polite and courteous, as well as being very well informed. Would definitely recommend to others. Waiting area has a really weird feel, but other than that it is great! Would give an 8.5 out of 10.

theresa ciambra

Friendly office staff and Dr. Pittman was extremely helpful and thorough

Karla Anderson-Sarmiento

The best experience I've had at an eye exam. Staff was professional and courteous. Dr. Pittman was thorough and down to earth. I highly recommend!

Beth Griffiths

Dr Richard Brannen is exceptional! He is not only knowledgable, but kind and caring to his patients. He explains details and answers questions to keep the patient thoroughly informed.

Catherine La Touche

A great experience all around.. can't think of a single negative aspect to this business

Katelin Maddock

Great service and very friendly staff.

Leslie Barrow

I have had only very good experiences at the Hanover Eyecare. Dr. Morris, Melissa, Jenna, and other staff are wonderful.

Anthony Cox

This is a great place! The staff is very friendly and welcoming and the doctors are great and very knowledgeable. My contacts I ordered came in very quickly and they had a great selection of glasses. I would recommend this place to anyone! Just make if this is your first time there to double check the location. Their building does not have the business name on it.

Douglas Wise

Nick Pittman and his staff were welcoming, thorough, clear in their explanation. Professional examination was accomplished as expected.

Crista Renza

After developing a serious eye condition during the last few years, I am more than ever grateful for the excellent eye care I have received from Hanover Eyecare. I have every confidence in their abilities, and all the staff at the office are so nice, it's a pleasure to go there for my appointments.

Laurie Gelb

Receptionist at desk was friendly and helpful but,when I asked for help ...the woman who came out to help me was unpleasant and hardly helpful. She didn't even have the courtesy to sit and talk with me about best styles for me. Worst customer service ever...and I work in healthcare where the patient experience is everything. Would not recommend at all buying glasses here as buying glasses is hugely expensive and one should recieve good service.

Sarahjane Dooley

Nice people and thoughtful care. Glad to have found this eye care.

Lauren G

After an initial call about sending records over and making an appointment, they have not returned my calls or even answered the phone during open hours. Incredibly unprofessional and rude.

Cassandra King

Amazing experience, took the time to actually talk with us, provide our daughter the care she needs and listen to our concerns. Thank you Hanover Eyecare

Hilda Wade

Hanover Eyecare today made me feel very Comfortable and secure at that office. Not only was Dr Shawn Morris great but Malinda & Jenn were very efficient. Hilda Wade

Thomas H.

I was pleasantly greeted and helped on my arrival by the staff. Dr. Pittman did a great job of evaluating my condition, explaining his findings, confirming his diagnosis and making useful and confident recommendations for my care. I was extremely satisfied with the experience and the staff. I highly recommend the practice to other patients.

Linda Sullivan

Excellent! I received the most comprehensive exam I've ever experienced from Dr. Pittman. My new prescription has so greatly improved my vision that I'm bragging to anyone who will listen! Thank you!

Nikki Royce

My experience at Hanover Eye Care was great. I didn’t feel rushed when giving my history. It was clear that the staff talked to each other. My exam was thorough to the point I learned something new after 35+ years of going to an ophthalmologist. My worries were eased about a potential issue. All in all 5 stars!

Kimberly Carey

We love the staff at Hanover Eyecare! Dr. Pittman is great with our children and explains their care in a way that they can understand. They feel extremely comfortable with him and I appreciate his expertise!

Raz

The office is conveniently located in Hanover by the golf course with ample free parking. The waiting room, as well as exam rooms are very clean, organized and well appointed. The staff is friendly and professional. The doctor was very courteous, professional and not pushy in terms of product sale. The time spent in the office was without waiting around. It felt like I was in and out in no time.

Roxana Verona

This is an office where one can get all eye care services with exceptional results. I used it every time I needed for more than 15 years and I was always very satisfied. I recommend it confidently to anyone interested.

Maria Bradley

Melissa Fox Williams who works there is so good at adjusting your frames and picking out glasses that suit your face! She alone is a perfect reason to go to this optometrist!

Marge Heggison

Friendly staff, prompt and efficient service. Dr. Pittman is great. Very thorough. Takes the time to answer all your questions. Very personable and easy to talk to. I highly recommend Hanover Eyecare!!

Terrie Nelepovitz

The eye doctor was excellent. The optician seemed bothered by the fact I was there asking for assistance. I ended up leaving without new eyeglasses, which I had fully intended on purchasing. I will purchase elsewhere.

DRURY L. VINTON

Everything went OK

Kevin O'Neill

I hadn't been to a eye doctors for a regular exam for awhile and I called hanover eye care for an appointment. They were very friendly and easy to work with. Once my appointment was set they did the insurance verification ahead of my arrival. Dr Pittman greeted me and he explained all what he was doing and any changes my to my vision since I last went for an exam. Once the exam was done I got to work with the eyeglass consultant and she helped me pick out the right :frames for me. She checked the insurance and listed on my Bill what portion the insurance will take care of. My appointment went really well the staff is so easy to work with and very professional. I would highly recommend them.

nance jewel

Love love love hanover eye care. Thank you all for taking such great care of my eye health.

Michael Hanitchak

I've been going to this provider for many, many years and am consistently pleased with the care, thoughtful concern and excellent preventive care I have received. They have literally saved my eyesight as I age.

Vanessa Cramer

Dr. Richard Brannen is a very skilled eye doctor. I have had a very strong prescription for years and have been to many eye doctors. He is the best that I have been to. The office staff is very nice and Miranda did a great job helping me quickly pick out glasses so I could get home to my 5 month old. She took pictures of me in various frames and gave me advice.

Katie Kobylenski

This is a great place to go for vision care. The staff is incredibly friendly and helpful, they work with your insurance company, and the doctors are extremely knowledgeable. I have been a long-time patient of Dr. Brannen's, and in my opinion, you cannot find a better eye doctor in the Upper Valley. I highly recommend Hanover Eyecare!

kwcspyder

Initial appointment in late December 2017. Was told a two week or more wait for glasses which I was fine with. Couple weeks later, received a call that one of the lenses was scratched and they ordered another one. Mid January rolled around and lens never showed up. February - I needed to pick up the glasses before I started my new job which wasn't in the area. Picked up the glasses with the scratched lens and have been wearing them. I paid for them 100% which is my fault. Got a call saying lens was sent to a Hanover Eye Care in Pennsylvania. Had to order the lens again and it would be sent to my home. Here we are in March. Called about my lens. Was told it was ready for pickup. Told them it was supposed to be sent to my home. The lens finally arrived on Saturday, March 24th - guess what - the lens looks great but it's for THE OTHER EYE. Guess I'll just have to get used to one scratched lens with my new job, I have no time to drive an hour to get this resolved.