Reviews of Texas State Optical (Optics Shop)

Rolando Allen

Great service, awesome experience.

Sara B

Excellent service both with doctor and eye glass professional

The Shepherds Angels On Assignment

I must say from the time I walked through the door this was the best office visit. The welcoming feeling to every person knowledge of their job. They are there to serve you. Clean nurturing office. Dr. Fazlalizadeh is awesome in explaining your exams. She have a great staff.

Mary G

Kids friendly, everyone’s accommodating and helpful

P M

I purchased glasses for me and my husband in April, it has not been a year yet but my glasses got unhinged and his broke. I was told whenever we made the purchase that our glasses would be covered by a one year warranty at no cost to us should anything happen with in that year. Now I'm in their office and they are telling me something completely different from what was told to us. They want me to pay half price on the frames. Do not over pay to get told lies!!!!

Felicia Adams

wonderful service and ladies were so nice to my 4 year old as I was getting my eyes checked, I will go here again for my eye service!

C Glaser

I have been coming to Dr. Elle for about 4 years, and have always had very friendly and professional care. She uses the latest equipment and makes sure I am well informed on any changes in vision. The team at TSO Spring is very pleasant and helpful. I highly recommend them.

Gerard Brown

Extremely rude receptionist. It's all a money thing it's all about how much they can charge your insurance. If you ask to speak to the doctor you can't get past the guard dog receptionist. If you visit this place of business be very mindful of what they're charging your insurance, and make sure that you get exactly what you want.

Belinda Gustin

The Dr was hands down the kindest, most patient Dr. that I have ever experienced. She was excellent! The whole staff were extremely good to my daughter and I in a very complicated eye problem. I wouldn't go anywhere else now!

Ashley Sierra

The staff was a pleasure, and the appointment was quick and thorough. New patient eye exam quick and easy! I definitely recommend this location.

Noemi Milanez

The doctor was not good and said that my vision was the same he examined me within 5min not helpful at all it is all about the money

Lizzie G

I got stuck in a tropical storm so I evacuated Galveston and I left my contacts and glasses and I called this TSO location and they so graciously provided me some contacts to hold me over. Amazing customer service. I love my doctor and I love this team of technicians! HIGHLY recommend!!

Jason Ehrlich

My entire family has used this TSO for years, through multiple employers, Vision Insurance plans and residences. Dr. Elle has always taken the time to answer my (many) questions and I have never once found any reason to doubt her competence. The staff is friendly and good at what they do, and my wife and children are comfortable with them as well. Through at least 10 pairs of glasses and countless contacts I have never had a single issue with the service that my loved ones and I have received, nor the quality of the products we have purchased here.

Maria González

The doctor is super friendly. Super recommend this place.

Nicholas Hansarik

Excellent, family oriented

Andrea Tabares

Great place! people are awesome and the service was great.

Monica Lucio

I would recommend this location to anyone. Great all the way around. Costumers service is the best here. And if your appointment is at 9:00 expecte to get Sean at 9:00.

Shawn Dean

Dr. Fazlalizadeh is always so detailed when talking to you and her staff is always so nice.

Alfred Tam

The entire TSO Spring staff is very courteous and professional. Dr. Faz has a friendly, pleasant demeanor and oversees a well-run eye clinic and shop. Regarding my own eye care - from updating a prescription to troubleshooting lens/eye issues, Dr. Faz is thorough and has followed up with me until my eye care needs have been met. I have personally experienced nothing but exceptional customer service and eye care the two years I have been a patient at TSO Spring.

Veronica Schmittou

Wonderful office! Staff was friendly and extremely helpful. I was visiting from out of town and in need of seeing an eye doctor immediately due to an eye issue. They graciously squeezed me into their schedule and I was on my way to getting better quickly.

Will D

First they changed the price whenever I came in on a certain frame. Then they took way too long to for me to get my glasses. They ordered the wrong glasses. When my wife went to pick them up, they ended up saying that I owed more.they messed up my lens twice and I was told that they would replace my lens for me as a courtesy and they ended up trying to charge me another 67 dollars. I won’t be back there due to the treatment. I wish that they would have read some of the other reviews.

Tina White

Very friendly and professional,, explain and answers all my questions.. I give you a 5

William Holman

The customer service at this TSO is a joke. I was lied to about the arrival time of my contacts twice. They had instructions to overnight my order both times and failed to get my order there on time both times. I travel for work and do not have a permanent place away from home to receive my contacts in the mail. This TSO location is not trustworthy.

Teo Lopez Jr

The doctor is great...the staff is super friendly

Jessica Van Wert

I cannot say enough good things about this TSO office. Dr. Faz and her staff are simply the best! I am very particular about my vision and the time they spend and care they provide is above and beyond my expectations. The entire staff is amazing. They are patient, fun, friendly, and have that important personal touch. I feel like they are my friends and I have complete confidence when entrusting my sight to their professional care. They even helped me pick new frames when I couldn’t decide. Even the Doctor took a few minutes to look at my selections and add her vote. I wish I could add a sixth star to my rating. They have earned it! ⭐️⭐️⭐️⭐️⭐️

Lexi

I went here with my prescription from another doctors office because i couldn't find any glasses i liked there. The customer service from the lady i had was great, she really helped me find my glasses. She said it was going to take 7 to 10 days to come back i waited really exactly 1 month until my glasses came back but when i called a week before that to ask what was the problem haven't got any calls on my process or anything the lady that answered the phone said they were there they just had to place the lenses in. Then when i called the next week the lady that answered asked me to hold a UPS just came in & let her see if they were there, well they were so the person the week before lied & the initial lady lied initially telling me it would take 7 to 10 days. For this I will not return to this place. If you don't mind waiting for your new glasses for over 4 weeks then this place would be fine for you.

Sandra Ann Borne

I love my Doctor Faz and staff so friendly and helpful!!!!

Robert Harness

Everyone is extremely friendly

Sparks ツ

This place is always awesome and the best service!!!!!

Diana Flores

Very helpful, happy to help and give nice advise. Staff is very professional and kind. Caring and attentative. They do anything to work with your insurance. 1st time here and I love it. Will now make it my all ways to go to place for glasses and contacts.

Brandi Neal

I've been coming here for a few years and I can't see myself going anywhere else. It's very family oriented, Dr. Faz remembers my name and it's just a very comfortable environment. I would strongly recommend coming here.

Jenny Contreras

My kids have had wonferful service by Dr.Elle for 4 years now. She is so patient and you can tell she loves her job. She is the only reason we keep coming back. Her staff can be hit or miss. They can be real nice or rude.

Sonyia Dukes

The adage, “You don’t miss your water...” is so very true! You all are excellent!

Terri Espinosa

Dr. Elle and her staff are true professionals. Dr. Elle is so cute and sweet-takes time to get your script correct- I can see

Robert Kidd

Great staff at TSO. The Dr. was very detailed in explaining the results of my eye exam . (5☆)

Stephanie Villegas

Everyone was so nice and the feel of the venue is very professional and clean. Super helpful and understanding of all of our concerns. We will be going back!

Sharon Medlock

Dr. Fazlalizadeh is awesome and very thorough. The entire office staff are very friendly and they give, " World Class Customer Service ". Also, Yvette has a talent for selecting eye glass frames for me.

A B

I am a first time contact wearer. Dr Faz examined me. She was patient, understanding and attentive. I had to go back a scond time during my trial for the contacts while my eyes were adjusting because I thought I lost a contact in the back of my eye. She checked. Luckily I hadn't. I couldn't have asked for a better doctor to work with me during this transition because my was so tired of wearing glasses lol. I plan on bringing my son because he will soon need glasses. Thanks for being great Dr.Faz

James Tamayo

We were some of their earliest patients and enjoyed going there for years until recently. They are nice folks until you have a problem, then they show their true colors. The office manager was rude and unwilling to correct a mistake they made with an invoice that they put in someone else's name instead of mine. They also refused to release a copy of my son's prescription when they had no problems doing this in the past but were now saying the couldn't do it anymore. Needless to say, we will be finding a new family optometrist.

Marc Renteria

I would not recommend!!! They try to trick you into getting a eye scan for 39.99. Ive gotten my eye check for years at many different location and NEVER been turned away because i didn't want to get my eyes dilated.

Sydni Brown

The doctor is phenomenal! The staff is friendly.

Cathy Love

Let me tell you why you should come here. 1 the staff is super caring and friendly. They go above and beyond. I can appreciate that because when I had a insurance issue Yvette helped me figure it out calmly and sweetly. 2 i had not been in so long that after getting my peepers checked the Dr. educated me on some new things I needed to know. 3 super clean and seen them wiping stuff down constantly. I can appreciate that with all the germs and what not. 4 there was no pressure for sales of anything when it came to picking out glasses. I'm extra so I went and got some pricey frames. But that's my own doing to my pocket. Lol 5 I had to take my niece with me and they did not make a face or say any thing rude about it. She was good and quiet but I know some people frown upon kids at appts. They were not like that. Granted if your kid or kids or crazy/loud idk about that one for ya. 6 I dont even live near here anymore and have one down my street but didnt feel like moving my records. Now I remembered why I've come here for so many years and will continue to.

Luis Renteria

Tried calling to get my prescription from them and was told that per HIPAA they can't give it over the phone or via fax/email... Not true and by law prescriptions can be transmitted in hard copy or by any electronic means... This is just a way to get you into their store.

David Hunt

Staff great---Dr Faz outstanding. My previous opthalmologist did not want me to wear contacts. He said "You have 2 good ears--why would you want contacts?" Dr Faz asked if I wanted contacts. It was such a pleasure to get fitted & wear them out of the office!!

Fidencio Hinojosa

I had an absolutely wonderful experience at TSO Spring! The staff was extremely welcoming and courteous! They took the time to explain what the whole process consisted of and were extremely thorough. This wasn’t my first experience getting contacts, but it was definitely my best one!