Reviews of Visionworks Poplar Commons (Optics Shop)

4562 Poplar Ave #115, Memphis, TN 38117, United States Located in: Oak Court Mall

Average Rating:


Here you have the opinions of people who know the services and products of Visionworks Poplar Commons (Optics Shop) in the area close to the state of Tennessee.

As of day the business receives a score of 4.5 stars out of 5 and the rating has been calculated on 36 reviews.

As you can see it has an average rating is basically the best, and it's based on a large number of reviews, so we may say that the evaluation is very reliable. If there are many people who bothered to evaluate when they are satisfied, it works.

You know that we do not usually bother to set feddbacks when they are good and we usually do it only if we have had a problem or issue...

This Optics Shop is classified in the category of Eye care center.

Where is Visionworks Poplar Commons?

REVIEWS OF Visionworks Poplar Commons IN Tennessee

Irene Walton

Great customer service... We did not know previous managers, but the new managers are the best!

Tracy Page

Ms Brandy and mikelsey were amazing!

Alexis Shepherd

First of all, I have been a customer of Visionworks for over ten years and have gone to this particular location for my eyewear the majority of the time. But I am very disappointed and fed up with the service I have been receiving for the past year or so. Yes, the staff is friendly - for the most part - but their negligence is unexcusable. I have 2 pairs of glasses from November 2016 that now have some sort of lines running from the top part of my lenses to about the middle of my lenses and the same issue with another pair I got back in May 2017 that I recently discovered early this year (2018). I called and spoke with the GM, Charles, and he told me to bring in the glasses to see what they could do for me. (All of the glasses I choose are plastic frames, by the way.)This was on January 1st 2018. Anyway, I was told by the GM and another associate that these lines were caused by constantly reheating the glasses without first taking out the lenses, which the GM acknowledged was their doing. This happened over a period of time everytime I came in to have my glasses readjusted. He apologized and told me that they could reorder the lenses on the pair I just got back in May 2107, but for the older pairs of glasses, they could not do anything about those lenses. Let's just say this did not go over well with me. I did become very upset and let them know that I was dissatisfied with their service and that it was not right that I had to just keep wearing glasses that they damaged all because they wouldn't do their jobs properly. I let them know that the customer should not have to tell them to take the lenses out first before adjusting them. They should have known to do this. Instead, he and his staff were very negligent and irresponsible. In addition to the lines going through my lenses, this particular pair that I had got in May 2017 were also very crooked and they have still never been able to correct this issue. I let both of them know that I hardly ever wore the glasses for that reason alone. He apologized again and took the newer pair to have the lenses reordered. To make a very LONG story short, I am still having the same issues. The lenses in this pair of glasses has been reordered twice and the glasses are STILL crooked. I even had to call their corporate office at one point. They DID NOT really help. As I have repeatedly stated, I have had these glasses since May 2017 and have probably worn them maybe 4 or 5 times since then. Pathetic. I just have to continually wear the older pairs that they said they cannot fix due to the age of the prescription. Anyway, I am still trying, to this day, to get this matter resolved (March 6, 2018). I do not recommend this location or any other location for that matter. They're probably all the same.

Maya Renee

I had a great experience there, the employee Marsha was super helpful and very nice. She helped me pick out some really nice frames that I really love.

Charles Owens

I’ve gotten my glasses here for the last 5 years. The staff is always fun and willing to help.

Cary Lumley

What a great experience. Started with a exam from the doctor that showed my previous doctor missed my prescription. The team at Vision Works worked with us to ensure we got exactly what we needed. They are courteous, caring, and fun. Thanks Vision Works

Andrea Hill

I actually had one of the best experiences I've ever had in an eyeglasses place and ive been wearing them since 8th grade..very informative, but also very friendly and funny people. They were very helpful and ultimately I am very satisfied with the product and the service..

Kai` Renfro

It's rare to find genuine outstanding customer service. I called Visionworks last night in search of a particular frame for my lenses, because I broke my frame for my glasses. Now I was in panic mode because I need my glasses for an upcoming trip. I could not wait for my prescription to be filled. I spoke with Kayla last night and she searched hard for a certain BEBE frame for me. Unfortunately that frame is very hard to find. However because of the outstanding customer service provided to me over the phone I went into this Visionworks location. I was able to met Kayla and her outstanding manager Charles. They helped me find a frame that would fit my odd lenses that are stylish as well. It's hard to find superior customer service these days, yet Charles and Kayla gave genuine courtesy and excellent customer service. Once I return home I will definitely go back to use my benefits with a new pair of eyeglasses and lenses. Great job excellent staff!

Addison Bush

Charla Miller

We have been patients here for at least 10 years. We used to enjoy going to the eye doctor. The past 3 appointments have been a nightmare! Back in February, we had an appointment & sat and waited for n hour and a half while they let "walk-ins" go in front of us. We left without ever being seen. Yesterday, had another appointment and when we arrived we were told there was no doctor there. No one bothered to call & let us know. These people have NEVER heard of customer service!

Felicia Peay

My entire family gets their glasses at this location. So far, this year I’ve purchased 3 pair of glasses for myself and am super pleased with both my eyewear and the customer experience.

Aynsley Hartney

I went in last week with my sister who was picking up her new glasses, and while I was there, Charles was incredibly kind enough to fix my glasses, a pair that I had not purchased through Visionworks. Many eyeglass stores wouldn't touch glasses not bought through their company, but Charles made a point to help fix my glasses anyway. I'm so thankful! I didn't have time to run back to the original store to get them fixed before I left for college. We've always received wonderful customer service at this location!

Kirby Thornton

Definitely avoid this place. When we walked in we were surprised how few people were here. A few moments made it abundantly clear. The management is clearly in need of training or replacement. When answering a question by the manager he felt that the appropriate response was to laugh at and ridicule his clientele. There are simply too many other places to get glasses to put up with that.

Margarette Norris

I love this Visionworks @ Oak Court Mall.

phones Rus

Charles was very nice go see my guy at visionworks!!!!

Charvis Davidson

In and out. Great friendly and professional service. Extremely knowledgeable staff

Lina Khalafalla

Great experience!

Barbara Listengart

Let me start by saying I will always come to this store and I will recommend by word of mouth as well. I had cataract surgery done by Dr. Kristen Duncan and I had to get glasses afterward. I was told by Dr Duncan that I should NOT go to Visionworks because of complaints. She stated that they were having to remake too many orders. I found that the only place to file Medicare for me was Visionworks so, I resigned myself to going there. This was such a wonderful experience from “Hello, may I help you” to the last “ It’s been a pleasure serving you and if there is anything you need, please, don’t hesitate to call” I went to the office in Oak Court Mall and everyone was pleasant, professional and knowledgeable. They were also very happy people and as I explained what type of frames I wanted they knew exactly where to find them. I had my frames picked out in 15 minutes. My glasses were made as ordered and I purchased 3 pairs. Do not hesittto go there, you will be served well. Thank you Visionworks

Ray Neal

Wonderful service and friendly staff

Melissa Cleaves

I was greeted promptly when I took my glasses in for repairs. The manager was very friendly and willing to help. I left happy and with no out of pocket expenses. Thank you Vision Work’s at Oak Court Mall for providing exceptional customer service.

Eddie House

Mikelsey and brandy were outstanding

R Andrews

Went into the store over the weekend to have my glasses adjusted. Not only was the staff knowledgeable, professional and friendly but it only took a few minutes to complete the adjustment and I was on my way. I definitely recommend this location!!

Heather Majumdar

I have found my new favorite place for work on my eyeglasses! Confident from other customers’ lovely reviews, I popped into Oak Court Mall, to the first floor location, just outside of Dillard’s. Charles and Kayla were all smiles and ready to help! Both my husband and I had broken frames; and, Charles was able to find reasonable frames which fit our current lenses!

Michael Wofford

Very nice and helpful

Ken Booker

Excellent service with

yolanda mathis

Great service

Blake Geometrio

Anannya Bhattacharya

The staff were super helpful and friendly!! Charles fixed my glasses without charging me anything for it. That was such a kind gesture!! Thank you so much!

John Goekler

My nose pad fell off of my glasses. They fixed my glasses in only a few minutes and the staff was very helpful and friendly. These are the professionals, folks..

Wayne Climer

Stopped in for some new nose pads. Was promptly greeted and taken care of in a very professional manner. Nice to experience good customer service!!! Thanks!!!

Antoinette Layden

Jessica Edwards

They did an awesome job and were very helpful and time efficient. Mikelsey was awesome and did a great job finding a great fit for my face .

alex seever

These guys are awesome. Very pleasant and will take care of whatever needs you may have

Clay Hancock

They repaired my glasses while I waited. Very friendly staff. I would highly recommend them

Chris Ouellette

This place sucks!!!! The workers are friendly but i think they gave me wrong lenses because the lenses don't seem like they help me see better.

Nicole Saunders

The customer service I received at Visionworks Oak Court Mall was fantastic. I walked in and Marsha and Jan were both ready and willing to help my son with his first pair of glasses. In fact we got two! They were ready in 30 minutes. I normally go to the store on Winchester but I will definitely be back here. Both stores are awesome. Great price too

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Visionworks Poplar Commons en Tennessee
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