Reviews of American Paper Optics (Optics Shop)

2995 Appling Rd, Bartlett, TN 38133, United States

Average Rating:


You have the opinions of real people who have information of the services and products of American Paper Optics (Optics Shop) in the area close to Tennessee.

Nowadays the firm has a score of 4.0 stars out of 5 and this rating has been calculated on 70 reviews.

You may have noticed that it reaches an opinions average is really high, and it's based on a large number of opinions, so we can think that the valuation is quite reliable. If people have bothered to value when they are pleased with the service, is that it works.

You know that we do not usually bother to put tatings when these are good and we usually do it only if we have had a problem or incidence...

This Optics Shop is classified in the category of Sunglasses store.

Where is American Paper Optics?

REVIEWS OF American Paper Optics IN Tennessee

mikka MLG

BahBah Brockstar

Great product ! Great Service ! I am sure it was crazy near the Eclipse date - So Soooo glad I ordered early to avoid all of the procrastinators !

Matt Jacobson

Thank- you for outstanding service

Jennifer King

Very thankful for these guys. After buying counterfeit eclipse glasses from another vendor, I needed a large quantity of replacement glasses and needed them fast. They processed my last minute order extremely quickly, shipped the same day and made it in time (actually, early) for the eclipse. Saved the day!

Ashley Benton

They made us feel like family and we would highly recommend them.

Jason Lewin

Don Skinner

Pathetic service. Never answer phone. Been trying to call several hours.

William Chiles

Laura Rothstein

Ordered 2:30pm on Friday 8/18th overnight Saturday delivery! Received them as promised on Saturday 8/19th. Very happy with the service and product. Thank you!


American Paper Optics successfully enhanced Oglebay's long-standing Winter Festival of Lights with 3D HoloSpex® glasses. These captivating holographic lenses added a new, interactive element to our light show that proved to be extremely popular with our guests. From a customer service and delivery standpoint, Paulo Aur and his team at American Paper Optics are absolutely outstanding!

Marie Victoria

Very helpful. Kind, goes more than the extra mile!!

John Sanders

Awesome staff. Got me sorted in no time

Emmanuel Walker

Ford Aur

Used their Eclipse Glasses for the recent solar eclipse. Wonderful product!

Michael Donohue

Ordered eclipse glasses through their website. Easy order process. Quick fulfillment despite imminent eclipse. Everything went as advertised without any human contact. They have their stuff together.

David Bailey

I paid $40 for overnight shipping. order was supposed to be here today by noon. No one answers the phone, no one responds to emails. I gave them $132.00 to get the product today, and I didn't. I am sure they're busy, but we are about to have an eclipse, and they sell eclipse glasses. So, I can't really feel bad for them. Bottom line is they have my money and I don't have their product. Bad business, plain and simple.


Cole Smith

Ordered 8-16, paid $40 for overnight shipping. As of 8-19 I don't even have a tracking number. I doubt I get them before the eclipse. I understand that I did not plan accordingly, but my penalty was the $40 overnight fee. Lying about being able to fulfill orders and then not answering phones/emails is not acceptable.

Jing Lin

Ordered on 8/15 and got them on 8/18. The glasses are of high quality. Thanks! Only complaint is the customer service could be better in answering phone calls or return emails.

James Campbell

Friendly staff, awesome service!

Lori Atlas

I would not order from them again. I placed an order for 3 sets of 50 glasses. I paid for three sets with shipping. I only received two sets. The company will not answer their phone or return numerous emails. I am having to dispute the charges with my credit card company now!

Kaitlyn McKay

I highly recommend using American Paper Optics! They were so professional and answered all of my questions.

Kelly Loyd

Very organized

Billy Wilson

Highly recommend their holiday glasses! Also, wonderful customer service.

Itz Ashley

Stephanie Renee

Our company was very interested in making a very large purchase from this company. Sent my initial email and had a response within the day. Second email inquiring on shipping and had another fast response. Third email inquiring on what type of art file they needed went unanswered, as did my 4 calls and 2 voicemails in the days following. Very disappointed in the lack of communication and customer service displayed by this company. We took our over $5,000 order elsewhere.

Chris Yager

Ordered mid-afternoon on Friday the 18th. Asked for overnight Saturday delivery. Received the glasses the next day as promised and very happy with the product. Thank you for processing my late order so quickly!

Valentin Serrano

Easy process and the most competitive price we saw.

Jennifer Corbitt

Bought my glasses made by American Optics through Amazon for my family to watch the eclipse from my son's home in Mt. Juliet, TN. Affordable quality lenses from a Tennessee manufacturer let us all enjoy this spectacular event. Thanks!!!!

Jon Cowan

Super-friendly, helpful

Kristen Hammack

Wish I could give a zero. I ordered my eclipse glasses and never received them! Of course I was charged that day but no one will answer my repeated attempts of email or phone calls to get a refund as I never received the product. I see comments about planning ahead but if I'm paying $46 for overnight shipping then why should I not expect to get my order. They are robbing people! There are so many reviews saying they never got their order.

Jose Castillo

Great company. Thank you for the glasses, great quality and great service.

Kareem Torres

Fantastic service!

Joshua Robledo

Amazing service!!

Abbie F

Nigel Butler

A true professional and great source of information


Paid the $40 for overnight shipping, never got the glasses. Had to call Fedex multiple time, which was the only way that I was able to find out that the package was damaged/open and the contents were missing. Have tried reaching out to the company multiple times and have not gotten a response. Very disappointed.

Lauren Q

The absolute WORST customer service ever!!! We ordered our glasses and paid the $43 for over night shipping. My order was place at 1:10pm on THursday, received confirmation number as well as a FedEx tracking number with a guarantee of next day delivery by 10:45am. No delivery, no record of package being sent at FedEx, they will not answer their phone, no way to leave message, not returning email but have already taken our money!! Absolutely the worst customer service practices I have ever seen! Disgusting!!

Steven Howard

Great service recived my glasses in plenty of time great fun product will buy again

Jean Hansen

Informative and friendly service!

Robert Maxey

Glasses worked exactly as supposed to. Great communication and easy to get in touch with. Customer friendly and very knowledgeable of the different products. Love the 3D effect for Christmas tree lights and great for July 4th fireworks. The eclipse glasses allowed me to watch the 2017 eclipse without any issues. Great company and products.

Jenny Lionberger

Awful customer service! Sent several emails and phone calls with no response.

Jerry Lindley

Ordered on a Monday, received Thursday morning. Glasses in good shape. Lots of negative out there. I didn't experience it, but I'd bet they are overwhelmed the last couple of weeks as all retail outlets underestimated demand.

Karen Gebhardt

We ordered our glasses a few weeks ago and received them within a week. They were shipped in a hard cardboard tube, which we appreciated. Tried them out the day we got them and they work great! Now let's hope our cloudy weather forecast here in WI is wrong...

Sanders James

Efficient & Quick. People who came were very professional and polite.

Melanie Damrel

Never received the glasses; although, I was told "twice" that they shipped on the 8/9/17, and that was after receiving messages that their mailbox was full and another response said they were too busy to respond due to the high volume. What kind of customer service is that!? Today, the day after the eclipse, I emailed asking for credit and find out the glasses never even shipped... Not happy with this vendor. NASA TAKE NOTE! I had an office full of very unhappy employees. Had I known sooner, I could have possibly ordered these from another vendor and would have had a great office safety meeting!

Vi Harris

Great customer service!

George Caldwell

I ordered several weeks ago rather than waiting till last minute as apparently some people did. With an event of this magnitude, it pays to do a little bit of advance planning. Order was promptly shipped, packaged very well in a sturdy box. I was very pleased with my experience in dealing with this company and based on that, I would definitely do business with them again in the future.

Jason Morris

We have used American Paper Optics for the last 3 years for our custom holiday hologram glasses and they have always been great to work with. The glasses always come out great and our guests love them!

Lauren Moscato

I would highly recommend this company. Great product and even better customer service!

Alex Ramirez

Ordered a package and it was exacly what I wanted. I feel like they have a small team and have been swamped lately but would recommend.

Robert Ellison

RC Phillips

Anita Barker

I ordered Eclipse glasses from American Paper Optics last week. They said to followup on website--there is no way to followup with your order on the website. Also the phone number goes directly to a message that states no answer options set up. They have charged my credit care already. WE will see if the glasses come. If I had known that I could not follow up with my order, I would have ordered from someone else

Theresa Boney

I just LOVE my Holiday 3D glasses. 4th July is coming and I already have my glasses ready.

Richard Lukowiak

Good experience

J. Russ Polsgrove

2017 Total Solar Eclipse Trip: Thank you American Paper Optics for opening up on Saturday and selling your Solar Eclipse Glasses out front. They have been all sold-out in Houston, TX for weeks and this was great to be able to get then straight from the manafactur when passing through on the way to the"Path of Totality".

Chris Sarles

Ordered 100 glasses for eclipse, only received 25 which was too bad. When I called to correct the situation they were VERY helpful and ensured all was correctly done and credited before we hung up the phone. Nice job of taking a "bad" and making it "good"

Matthew Dutro

Work in the promotional products industry with one of the largest wholesale distributers in the US. Samples are a regular part of business operations. We sent American Paper Optics (a supplier to our industry) a sample order so a marketing director and CMO at a company right in the path of totality could see them before placing a large order. We followed later because we hadn't seen them yet. President of company said he probably just deleted it and they don't give out free samples. We very rarely get free samples, and normally get invoiced for samples. A simple response saying we don't give free samples would've opened up the conversation that we don't expect them and would pay for them. Just invoice us for shipping and samples. Instead, the sample order was just deleted. Later in the email, he told us it was "worth the laugh" Completely unprofessional, and client is not happy now. I will never use this company again, and I will advise my company to stay away.

Anita Thomas

Order was shipped quick. Arrived undamaged. Hoping for cloudless skies in Middle Tennessee on August 21 around 1:30pm!!

Patti Lacey

I bought my eclipse glasses at a Walmart store and they were the best price for the best observation of this one-day event.

Melissa Drozdowski

I am updating my review to reflect that APO has made good on refunding me the requested amount for the issue that occurred in receiving my eclipse glasses. It took us awhile to reach this point but in the end, it worked out. I appreciate that they took care of the issue. Side note: there was no problem with the glasses themselves; they worked well. It was a delivery problem and that has now been resolved to my satisfaction.

Arabella Casey

Shannon&Steve Cancro

I ORDERED ON MY ECLIPSE GLASSES ON JULY 30, WAS CHARGED THAT DAY BUT I NEVER RECEIVED THEM!! No one answered the phone or replied to my emails. Looks like my family will not have glasses considering the Eclipse is a day away.

Sabolch Horvat

Poor customer service. Package was not delivered to the correct address and we had to argue with this company for days until a neighbor a couple streets away came by our door with the package. I don't think I will order anything from here ever again. Also their phone number just goes to a mailbox that is full.

Michael Dugan

Very quick assessment. Staff were communicative and prompt with their service.

Megan Childers

Rosie Hayes

Excellent work at affordable price.

Michael B

Scam company ordered glasses 5 days before the eclipse, never got them and company did not respond to phone calls or messages. I'm not alone they continued to take orders charge peoples credit cards and not deliver the product. Scam company please avoid.

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