Reviews of Pediatric Ophthalmology (Optics Shop)

Adeshewa AKINFOLARIN

Omg! this place is terrible, if I can give 0 star I will give it to them, I don't know much about the Doctors but their receptionist are so rude they are awful, today is my second time visit my first time experience was very bad too, I have to leave the place without seen and no follow up appointment she just ignored me, instead of talking to me she face her computer.. And I walked out with my little baby. She make me feel so sad..

Boymom X2

Do NOT take your child to this office!!! I wish I had read the reviews prior to taking mine. I never write reviews either, but my mom radar is completely up about this place! I have a 3 year old (newly turned less than a week ago) who has been going cross-eyed when looking at books and at night. The doctors and nurses never introduced themselves to either of us-so I still don’t know the name of the doctor who we saw. We also felt rushed and brushed off for the entire appointment and our questions about treatment went unanswered. At the end of the appointment the doctor told me he did not see any eye crossing and that my son passed the eye exam-not even a minute later after shining a light in his eyes again he suddenly changed his mind telling me that he needed corrective lenses-I don’t know if it’s a permanent issue or what the situation is moving forward and tried to ask-he merely grabbed a pamphlet and circled something and sent me on my way. I expect better when dealing with a toddler. My son was nervous and while he did everything asked of him and never cried -explaining to him what would happen before doing it would have been good. Instead the doctor manually moved my child’s head and barked orders at him. This is also my first experience taking a child to an eye exam and he is really young-so I also wanted to know what was happening. My 3 year old, justifiably, wanted to know the doctor and nurses names and kept asking and staff blatantly ignored him. My son is extremely articulate and social-he went up and sat on the chair all by himself and tried to interact with the staff on his own. I work in public health-this was just a terrible experience for us. When trying to advocate for my son and ask questions I was brushed off. Needless to say I will NOT be returning and I will not be getting my son lenses until I have a second opinion from someone who is willing to answer my questions and explain what’s happening. I also will look for a provider who actually likes kids and who likes dealing with them because these folks didn’t seem to want to interact at all.

Samantha York

Also spoke to rude reception staff. I wish I would have read the reviews before calling them, at least I would have been forewarned. We are military and were referred to this clinic for my sons strabismus. I haven't seen the Dr. yet so I don't know how they are in regards to care but I will definitely be writing a formal complaint regarding the reception staff I talked to over the phone.

Susboy

If your looking for an Ophthalmologist for your child, do yourself a favor and keep looking! I recently called this office to make an appointment for my son. I said I wanted to make an appointment for a routine eye exam. They said "Sure, what insurance do you have"? I told them Aetna. The Dr. performed a routine eye exam. As it turned out my son did need glasses. A few weeks later I get a bill for $160. I called my insurance company to confirm that they do infact cover routine eye exams at 100%. They said they do. I then called the Dr's office to find out what the discrepancy was and was told I was responsible for the $160. because they are a Specialty office, they do not do "routine eye exams" Really? this is an Opthamology office right? therefore they submitted the claim under some other code (other than routine) sticking me with the bill. In my opinion the staff is well versed on each insurer and what they cover and do not cover. They should inform patients prior to the appt. that they do not do routine exams therefore your insurer may not pay this claim. But why would they do that? that would be the honest and right thing to do right? I will never return to this office. And if anyone ever asks me about my experience and if I would recommend them, I would advise them against going there. P.s. the parking situation for their office stinks and of course they only reimburse you for half the amount of the cost. Not to mention it's a long walk from the garage to the office.

Courtney Brunelle

Staff was very rude, and so was the doctor. Will not be returning.