Reviews of Hillsboro Opticians (Optics Shop)

Coleen G

Years ago I purchased eyeglasses from Hillsboro Optician and never wore them because the bifocal was too high and obscured my vision. I took them back, but the technician would not remake them because he was right and I was wrong. He has been there a long time. I never went back. It’s 2017 and I got my eyes checked and needed a new prescription. The prescription had to be picked up in the optician side of the office. I met Sarah and she wanted me to see their selection of frames, so I told her my experience and said no thank you. She asked that I reconsider and at least look their frames and give them another chance. I was there so I found a few frames I liked, but my eyes were so blurred I said I would come back. Today, I went back and worked with Kelly and he was aware of my previous experience and worked very hard to get the bifocal part in the right spot. I have great confidence my new glasses, yes 2 pair, will be perfect. Kelly also fixed my favorite glasses that were bent. My opinion has changed and I thought I should share it. Sarah’s customer service skills brought me back and Kelly closed the deal. They both provided great customer service.