Reviews of Golden Optical (Optics Shop)

Todd Meier

The staff immediately greeted me when I walked in. They asked how I was doing and made me feel comfortable. The OD Tech who took the eye photos and pressure readings was professional, efficient and friendly, and enthusiastically addressed my questions. The Doctor took the time to answer my questions about eye health and asked questions back, to gain greater understanding of how to optimize my vision when I am at work looking at multiple computer monitors. The front office staff was not pushy at all regarding purhcase of lenses and frames. They provided several options, and several sale items, over 50% off, and had a detailed knowledge about the design, strengths and weaknesses of the various frames, as well as the pros vs. cons of different lense materials, and how they connect to the frame. I have been going here since 2005 and have consistent excellent experience.

Dan Howard

They have new equipment to assist in measuring your vision and examining your retinas and the optometrist was very skillful. My new glasses provide a very noticeable improvement. One thing they could add: use a fill-in form on a tablet computer so the person who is simultaneously helping try different frames and tallying the costs will be sure to get all the features you wanted (e.g., anti-glare coating and polishing the sides of the lenses), and get the computation of the total cost right. This can be then shown to the customer who will know the total cost and check for any omissions before approving the order.

Liz Wu

Great eye docs with fancy eye exam technology (no more dilating your pupils). The glasses selection skews European and is possibly for an older crowd. They do carry Oliver Peoples though. Friendly staff but expect a wait.

Jason Lopez

High end lines. Yes, they are expensive but they are QUALITY. I would never wear those plastic, light, cheap badly made WP's ever again! Glasses are jewelry for your face. They ensure the best lines Insurance and billing were clearly explained to me.

Rachelq Harman

The optometrist himself was very pleasant and helpful, but the person I initially spoke to on the phone gave me misleading information about pricing and the staff were not helpful when I was actually in the office. My main complaint is when the trial pair of contacts they said they would order did not arrive in the 2-3 week window they had quoted, they did not contact or communicate with me. I waited over a month to call them to ask about the status and found out that they had "no idea" when they would arrive. I went here because it was close to my work but in the future I will find somewhere more reliable.

David Small

I wish I had read the reviews before choosing to get glasses here. Terrible service. Overpriced lenses. Rude employees (except for one, maybe two). Overall horrible (never-ending) experience.

Mohammad Salari

I was there. They are nice people and they really do care of my eyes.

Sean Mcnamara

I came in a couple hours before I had my appointment due to a conflict. They made sure I had trial contacts to last me through the next week. They also skipped their lunch break to squeeze me in with no notice. I was able to get in and out in less than 30 minutes and was taken care of the entire time. Great atmosphere and flexibility was amazing!

Dave Yasuda

Great selection of designer eyewear. Super friendly and helpful staff. I was in PDX on business and managed to step on my glasses in the dark. The nice guy at Golden Optical fixed my mangled specs and would not accept any fee for the service. They really helped me out in my time of need. I'm going back to look for some frames to buy. Thanks!

Boyce Postma

I won't be going back here. It started great with a prompt exam (2 stars), but after that the doctor took a very long time to do something that other optometrists usually do in 10-15 minutes. I think I was in the room for over an hour - he wouldn't stop talking. Then when I went outside, the salesperson was very pushy. I described the frame that I was looking for and although they did not have it, he kept trying to push things that were not close. Just a mediocre selection of out-of-date overpriced designs.They did give me my prescription so that I could go to Warby Parker and get a great design at a much better price, but they dragged their feet when I asked for it. I know this sounds like a lot of whining, but in a market this competitive, there is no reason to waste your time here.

Juliette Habimana

They lost my Lindbergs. Still haven’t heard anything after 4 months

Kimberly Patterson

So great!!! They carry high-end eye wear and but also some affordable glasses. I love this place and the doctor was great.

Barbara Smith

I've been using Golden Optical for many years, and when Dr. Lawson took over, it only improved. I have found staff and Dr. Lawson to be very friendly and accommodating. They are ready for my appointments, which take only the time needed to give me great service. Dr. Lawson is very "present" during my appointments and gives thorough answers for my questions. He shows me detailed pictures of my retinas which would show any problems in my eye if I had them. Staff are very nice and they have a great process for helping customers pick out frames they will love. They have lots of wonderful, stylish (and durable) glasses frames from which to choose. I heartily recommend Golden Optical!

Stephen Zadrozny

I walked in off the street and I am glad I did. I lucked out everyone here is super friendly and helpful. I saw two of the Drs and liked them both Dr Lawson and his wife on the place and they really seem to care about providing good service and making you happy. I’d send my mom here or my buddy. I’d give 6 stars one extra just for the friendly staff.

James Bloom

Been going there for years. Great optometrist and opticians. James tweaked my "computer" glasses and now working out great.

Valarie Lester

Great eye Doctor. He explains everything and is not in a rush to get you to buy the most expensive pair of contacts. Very bad eye allergies and he is giving me a range of brands to try. He was recommended to me buy my boss. Was skeptical with it being downtown, thinking swanky, etc... Its not. Love them and the fact I can swing by for an appointment on my lunch or grab contacts on a break is awesome.

Justin Autrey

Doctor Great / Office Staff Meh. Dr Lawson in the clinic is a wonderful doctor and an absolute pleasure to work with. Very genuine and educational throughout the eye exams and really listens to any concerns you bring up. The front office staff definitely leaves a bit to be desired. I went back in after my frames that I've had for less than a year had an unfortunate accident to see what options I had for attempting to repair or replace them. Due to other odd clerical issues and now this whole interaction that left a rather sour taste in my mouth. Even after two annual eye exams with contact lenses and these frames(all with non insurance rates at that) - I am more willing to drive up to Seattle to replace my frames from the designer store itself instead of replacing my frames from the store here. Don't get me wrong, I will continue to come to this location to complete my eye exams because the doctor is great. But I do not foresee myself purchasing any additional frames or working with the office staff any more than required for an exam.

Deborah Thomas

Nice people, good selection of frames, knowledgeable doctors and staff, convenient location -- what's not to like?!

S. Griffin

Great! Dr.Lawson is a very personable professional who cares about your vision and your expenses. I am very happy with my care at Golden Optical. The doctor and staff make you feel taken care of- and don't let you pay more money than you need to. Great place!

Michael T

I have gone here for years because the eye exams are the best using the best latest technology. The doctor is great, very personable and caring and as for him he gets top marks. I just wish the sales staff were friendlier, or even pleasant. I agree with all the other entries about unpleasantness. I can't say it has ever been pleasant. I started here because it was close to me, just a few blocks away, and endure the staff because I know the exam and Doc are top notch, but I have been getting my frames at a vintage place nearby, who now offer exams, so am thinking of switching entirely.

Amelia Hart

The folks at Golden Optical were great! Everyone was really friendly and very helpful. I had some questions about my insurance, and Jenee at the front desk was great about calling my provider and getting all the answers I needed quickly. Jessica, the lead optician, helped me decide on the perfect frames for me because I just couldn't pick. Fast, friendly, and professional.

Michael Sanders

Dr. Lawson is very professional, thorough, and is also a very nice guy! The eyeglass selection is awesome. They have the best and most stylish brands due to their incredible buyer, Jessica. All the employees are very knowledgeable and helpful. Great place and I highly recommend!

Kristin Valinsky

Dr. Lawson and his staff consistently provide the best level of eye care I have ever received - and not only that, but they make the visits thoroughly enjoyable! I originally went to Golden Optical because it was convenient to my office, but I kept going for the exceptional care, expertise, customer service, and friendliness of every person who works there. They take the time to listen to you, and work with you to provide the best solution for your needs and lifestyle. It's apparent that they truly care about the quality of service they provide. And their system for scheduling appointments is fast, easy, and efficient. I no longer work nearby, but I wouldn't dream of going anywhere else for my eyecare.

Katie Brennan

I love Golden Optical! The space is beautiful and clean. The staff is patient and friendly. Jessica helped me find the best glasses for my looks and lifestyle. Go there!

Alexandra Jade

Super great! Everyone there is super nice and friendly. The only downside was as I was leaving with my new glasses they gave me a little box of what I thought was going to be chocolate and it was full of grape flavored jolly ranchers :( Everything else was wonderful though, Dr. Chad is super nice and welcoming! I love my new glasses and will definitely go back.

Michael Swanson

They will never stop calling! I visited Golden Optical once about three years ago. The visit was fine; they were polite. The optometrist was skilled and professional. I then switched to an optometrist closer to me. I began receiving follow up calls and emails from Golden, and politely asked them to remove me from their list, as I had moved on. They said they would. This has been going on for three years now. Emails, phone calls, robo-calls and texts. No matter how many times I call or email, they just won’t stop.

Rog Dodge

I went to Golden Optical on Saturday, March 24 at the recommendation of a friend who is also an Optometrist. I was looking for a semi rimless frame and upon arriving was informed that there were 2 trunk showsgoing on that day. I looked at the various collections and did not find anything to my taste and then asked the Salesperson if they had any frames in their store selection. Repeatedly, I was told that "we have 2 trunk shows going on" and I got the very distinct feeling that that this person was quite uninterested in helping me. All he had to offer was just one frame!!

Steve Gaul

Had lost a contact and needed a replacement. I called them up and gave them my prescription and they gave me a couple at no cost! Really saved me from a jam of needing to go home to get my contacts/glasses. I haven't been a customer previously but will be going forward

Jose A

I’ve been seeing Dr. Lawson for a couple years now and absolutely love his practice. James has always been such a great help, and has Christie, most recently. I live in SF but choose to come up to Oregon since I have family here and I love the friendliness of this staff. It’s honestly worth the trip every year.

Daniel Seven

Overpriced for okay service and a spam list that impossible to get off.

Devlyn Keith

Have had nothing but the best customer service there - not sure what other reviewers were having issues with. Been going here for 3 years, and Dr. Schmitt is awesome! **update 12/2013** Again, I love this place. Jessica is so helpful and amazing, and the doctors here are thorough and courteous. Been going here for 6 years, now.

Tess Lenk

Great Doctor, great service team. Thanks for all your help!

Siobhán Griffin

Dr. Lawson and Golden Optical have more than earned my loyalty. They've always provided me with great care and convenience. When I thought about switching to an office that was closer to my house, I couldn't get an appointment for weeks at other places, but G.O saw me within 24 hours. (Really appreciated because I was almost out of contacts and overdue for my yearly exam!!) They made sure that I had my exam done and spare contacts in hand within a day. When I had a weird eye infection, they got me into the office the same-day. When I lost some contact lenses and had a few come out of the package defective, they gave me replacements at no charge. They're as focused as I am on making sure my out-of-pocket expense is as minimal as possible. Most importantly, Dr.Lawson has provided me with great care and I trust his consult when it comes to the cost and benefit analysis of any aspect of eye health. He always takes the time to talk things through with me and answer any questions I might have, I never feel rushed. He also introduced me to a new, more cost-efficient lens type that saved me a lot of money in the long run. Long story short: you're in good hands.

Ashley Senft

Dr. Lawson was great and very knowledgeable! One of the best eye appointments I have ever had. The staff is wonderful and friendly and the brand selections are very carefully curated and it shows. Love Golden Optical!

paul sorenson

great Opthalmologist and fitting experience yesterday at Golden Optical....thanks all!!