Reviews of Louis Vuitton Madrid Serrano (Optics Shop)

David H. Nguyen

This location has more inventory than the location in Barcelona and the service is much faster. We were able to track down a purse for my wife's friend, wrapped and checked out within 10 minutes.

Belen Shh

(Translated by Google) When there are more people I prefer not to go because there is a lot of waiting and it is impossible for me to find someone to help me. Well, if you're smart or if you're young and normal looking like I cost something else, at least that feeling I have. But when they serve you they are very nice. The girl at the door is also quite attentive and friendly. I was attended by Pilar and was very polite, natural and nice. (Original) Cuando hay más afluencia de gente prefiero no ir pues hay mucha espera y se me hace imposible encontrar a alguien que me atienda.Pues o estás espabilado o si eres joven y con pinta normal como yo cuesta algo más, por lo menos esa sensación tengo. Pero cuando te atienden son muy agradables. La chica de la puerta también bastante atenta y amable. A mi me atendió Pilar y era muy educada, natural y agradable.

George K

It felt small, men’s collection was very limited

Luffy D Monkey

(Translated by Google) We came across a great seller / advisor. Very nice discussion, he put us in good conditions. Answer to all our questions whether in Spanish or English and even in French. Very nice store even if the guards cop you as long as you are a little dark skin but without being unpleasant. They even send you hostesses if you seem to hesitate. (Original) On est tombé sur un excellent vendeur/conseiller. Discussion très agréable, il nous a mis dans de bonnes conditions. Réponse à toutes nos questions que ce soit en espagnol ou en anglais et même en français. Très beau magasin même si les vigiles vous flic du moment que vous êtes un peu foncé de peau mais sans être pour autant désagréable. Ils vous envoie même des hôtesses si vous semblez hésiter.

Michelle Chang

The Service is Nice, staff there explained VERY clearly about everything i asked.

Billy Joel Ramos

The LV Store, located on the “Golden Kilometer” of Madrid, has a wonderful open store. However, be prepare to wait. The sales assistants can sometimes take a while to get to you.

Ken Liu

Poor service, doesn't care products and details carefully. We love this brand but service here should improve.

Robert liao

Bad sevice.

RebornLP .

(Translated by Google) Was great but expensive (Original) War super aber teuer

Jeff Cuartero

Very mediocre customer experience. I would still go here again as the merchandise is much cheaper than in the United States (when taking into account the VAT refund), but it took way too long for me to get serviced. PROS: Merchandise is much cheaper that what can be purchased in the United States. When taking into account the VAT refund and the exchange rate, it's more or less 25% cheaper. My girlfriend purchased two wallets and had them engraved. The sales associate who serviced us was very nice and professional (Asian woman) and we were happy with the engraving job she did. They also provide drinks as you wait to get serviced (champagne, soft drinks, coffee). CONS: This location loses three stars for how SLOW they were to service us. It took almost an hour for us to get a sales associate to service us, even though we knew what we wanted to purchase before even entering the store. Absolutely PATHETIC. I had to follow up multiple times with (presumably) the hostess of the store to see when a sales associate would see us and she kept telling me a few minutes. Overall a very bad customer experience, but we had to go due to how much cheaper it is to purchase Louis Vuitton in Spain than the United States. Otherwise, I would not go to this crappy store if I didn't have to.

黃思婷

(Translated by Google) The clerk's attitude is poor, ask the goods to ignore them, and stay in the station for a long time. (Original) 店員態度差勁，詢問商品愛理不理，呆站半天沒人理

Christina Mussgnug

The employees were not interested and not friendly. There were a lt of security guys and employees just standing around without asking if they can show something. I guess they sell enough. So it is not necessary. But not to me.

Zenn Lim

Waited 40mins but nobody came to serve. Was asked to wait.

Mario Pena

Service good be better for a high end they need better training.

Kashan Aslam

It was very busy here and less staff

Jay Elite

This location didn't have the best selection but the customer service was excellent.

Hugo Pedro-Martins

Love this place, the service is always outstanding. Can't fault it and I have picked up great items on every visit there. Luciano went above and beyond to help me. I cannot thank him enough!

Lynne Irby

Beautiful place and friendly staff

Sheryl Costa

Nice place

Vivian Lee

I purchased a bag and a purse, they didnt put my items in the box... I didnt realize until I opened up my shopping bag at home...

D T

There is not enough staff to serve the customers here. Feels impersonal and haughty.... not a place i would come back again. As i am writing this i am still waiting and no service staff.... if not for the need to buy a gift for my family members i would have left. The management of this shop needs to take note and improve the service and the system on how the customers are served. The staff basically have no clues on who is to be served next....

Mark Thompson

Very rude staff disrespectful to customers waste of our time. We've come from the middle East to face this shocking treatment. Too many staff only intetested in giving drinks out. Never will return, Abu Dhabi branch and Dubai branch here we come.

beatriz pueyo

(Translated by Google) The store itself is nice and worth visiting because it has two floors, but if I have to choose, I'll take the Castellana store for the staff, much more pleasant, attentive, close and willing to help. In Serrano, the environment has been very cold and they have not shown any interest, focusing exclusively on foreign clients who, precisely, find it more economical to buy here than a local and whose chances of returning are minimal. In this store I honestly would not repeat. I've taken a huge disappointment thinking that the deal would be the same as in the other boutique. I remain without doubt with Louis Vuitton de Castellana. (Original) La tienda en sí es bonita y merece la pena visitarla por verla ya que tiene dos plantas pero, si tengo que elegir, me quedo con la tienda de Castellana por el personal, mucho más agradable, atento, cercano y con ganas de ayudar. En Serrano el ambiente me ha resultado muy frío y no han mostrado interés, centrándose exclusivamente en los clientes extranjeros a los que, precisamente, les resulta más económico comprar aquí que a un local y cuyas posibilidades de volver son mínimas. En esta tienda sinceramente no repetiría. Me he llevado una decepción enorme pensando que el trato sería igual que en la otra boutique. Me quedo sin lugar a dudas con Louis Vuitton de Castellana.

Nathalie B

I purchased several items over the years. Two of them broke under one year with not even daily use as I chose to wear my purse and wallet only when I went out for nicer dinners. The quality of the materials used is poor and shows wear and tear rapidly. The gold chips off the brass, the leather turns white on the edges within just a few months, the gold color turns dark or silver in under a year. Do not buy. Their products are becoming a rip off and the customer service in the stores is subpar. They shrug their shoulders and offer costly repairs only. Unacceptable.

Boris Cholakov

Very nice

kevin shanmugam

Best place to get LV stuff in Madrid. It's on shopping street and the 2 floors are just a wonderful shopping experience

Vic ll

(Translated by Google) The store very nice but the treatment of the worst I've seen. I waited for more than half an hour (there was no problem because there were many people) and seeing that other people who came after me attended them, we asked several shop assistants and they told us they were with other clients that we expected and they told us that they would attend us immediately. Well, we waited a while longer but decided to ask another saleswoman again and this time she told us in very bad ways that she was with another client and that in any other case she would not take care of us to go to a girl who managed it at the door . We went and they told us that she did not do that (she saw that we were getting angry) but that in any case they gave us a salesgirl. But seeing the bad treatment even took away the desire to buy anything. (Original) La tienda muy bonita pero el trato de lo peor que he visto. Estuve esperando más de media hora (no hubo problema porque había muchísima gente) y al ver que otras personas que llegaron después de mi los atendieron preguntamos a varias dependientas y nos decían que están con otros clientes que esperásemos y nos decían que enseguida nos atendían. Pues estuvimos esperado un rato más pero Decidimos volver a preguntar a otra dependienta y esta vez nos dijo de muy malas maneras que estaba con otro cliente y que en cualquier otro caso No nos iba a atender que fuéramos a una chica que lo gestionaba en la puerta. Fuimos y nos dicen que ella no hacía hacía eso ( vio que nos estábamos enfadando)pero que en cualquier caso nos facilitaban una dependienta. Pero al ver el mal trato hasta se nos quitó las ganas de comprar nada.

Patricia

Not very helpful at all. Went to LV in el corte inglés and they were great. Bought what I wanted there

Badar Munir

Busy place with customers but they make sure somoene reaches you quickly and almost all the variety available.....

Username369

I came from Germany to pick up an item I ordered online to this store. Compared to other LV stores and considering it’s in Spain’s capital city, they had very few sales assistants.. maybe because I came on a Tuesday?! Any how... they have someone right at the front door with an iPad attending to you immediately, asking for your needs and telling you to please wait for a SA. I waited a good 15 mins.. but in the mean time I was free to roam the store and they have a little desk area with sight seeing books and such. Made the wait more bearable. SA herself, like all the others it seemed, very nice and professional. Everyone I met so far at this place could speak perfect English. Always expect to wait! So don’t come in in a hurry. Enjoy the experience ;)

Eduardo Llerena

Wonderful

Maria Carmona

(Translated by Google) The person who treated us wonderful! (Original) La persona que nos atendió maravillosa!!

Ivan Rodriguez

(Translated by Google) We had to wait more than 15 minutes to be taken care of and after that, of two articles that we requested, they did not have any with the answer to it that we will have in a few days if they had them .... If you pay for a brand in this category there are many more things than just the product that should be up to the task. The next purchase I will make it by web! (Original) Tuvimos que esperar más de 15 minutos ser atendidos y después de eso, de dos artículos que solicitamos ni tenían ninguno con la respuesta a ello de que nos pasaremos en unos días haber si los tenían.... Si pagas una marca de esta categoría hay muchas más cosas que no sólo el producto que deben estar a la altura. La próxima compra la haré por web!

Claudia Méndez

(Translated by Google) We start from the basis that it is difficult to attend to you. We had to approach someone after 5 minutes planted waiting, attention to tourists is much better (they leave more money). We went looking for two models in different colors and they did not have exactly what I was looking for, but neither did they look for it or know how to tell me when they could receive it ... I asked about the sizes, they told me there were two to later check on the internet that there are actually three. I think that the attention should be exceptional in any type of business but when we are talking about luxury products, what is less they give you all the information of the product correctly. (Original) Partimos de la base de que es complicado que te atiendan. Tuvimos que acercarnos a alguien después de 5 minutos plantados esperando, la atención a los turistas es mucho mejor (que se dejan más dinero). Fuimos buscando dos modelos en diferentes colores y no tenían exactamente lo que buscaba, pero tampoco hicieron por buscarlo ni supieron decirme cuándo podrían recibirlo... Pregunté por los tamaños, me dijeron que había dos para más tarde comprobar en internet que en realidad hay tres. Creo que la atención debería ser excepcional en cualquier tipo de negocio pero cuando encima estamos hablando de productos de lujo, qué menos que te den toda la información del producto de manera correcta.

sammy H

Great staff. Nice atmosphere. Great collection.

Borja Pardo

(Translated by Google) Very cheap .... (Original) Muy baratito....

Nick Borg-Barthet

Great service as you would expect.

Nikolina Mircheva

My favorite

Guðmundur Pétur Yngvason

Great Service

Alfredo Lopez

This store it’s honestly one of the nicest ones I’ve seen around too bad their customer service is horrible I tried to grab someone’s attention to help out they told me I have to Wait which I did for about 20 minutes then I asked again and in a really rude tone some lady told us to just wait some more I will never come back again to this place recommended for anybody!

Doni H

In general very unstable service, sometimes very good some time really really bad service, last time when shopping here with a friend we didn’t get any package and didn’t even get the receipt , the purse was just thrown into a paper bag as if it was trash. We have to ask for the package and receipt, and the person responded in a very inpatient attitude.

Florin Marin

Ok

ELL

(Translated by Google) In the middle of Serrano street this LV store is big, it is very well decorated, and they have all the collections. The attention is correct without disturbing the visitor because they are very used to the curious ... (Original) En plena calle serrano esta tienda LV es grande , está muy bien decorada, y tienen todas las colecciones. La atención es correcta sin molestar al visitante pues están muy acostumbrados a los curiosos....

Boris Vinnik

Nice welcoming store great service and selection. We didn't buy anything during this visit, still it was enjoyable.

Ignacio Gonzalez

(Translated by Google) Charming young lady who attended us and absolute professionalism. A pleasure. (Original) Encantadora la señorita que nos atendió y absoluta profesionalidad. Un placer.

Joshua N. Boles

Strange shipping policies. Legit store in Madrid.

Cristóbal Quesada

(Translated by Google) The deal is not up to their prices. I bought a toiletry bag and, I think because they saw me as a young man, they did not follow the service protocol that consists in serving some drink to the client while they prepare the item. Being young does not mean being foolish or less than anyone. (Original) El trato no está a la altura de sus precios. Adquirí un neceser y, creo que porque me vieron joven, no siguieron el protocolo de servicio que consiste en servir algo de bebida al cliente mientras preparan el artículo. Ser joven no quiere decir ser ni tonto ni menos que nadie.

Tùng Nguyễn

I have come here many times and I have to wait for hours because there are no staff who serve me. Even employees prioritize serving those who come after me. I think you have to serve those who come first. I'm a customer, I'm not a beggar

Soul Mate

LV just lost a loyal customer. I asked if my wife dose not like the gift, they said its ok you have up to 30 days. Next day we changed for other items and they refused to refund the remaining balance. Simply the manager said its your fault for not asking if 30 days is for refund or only change!!!!

Alberto Crespo

Great service! We were looked after a gentleman called Alberto who was incredibly knowledgeable and professional.

Michael Cheng

Great service, always feeling welcome !

sujin kwon

(Translated by Google) It is a store for Chinese people. When I went there, I could not see China or my eyes. I was originally planning to buy a Louis Vuitton bag but I was in a bad mood so I just bought a Gucci store ^^ so I could buy a more beautiful bag. (Original) 중국인들을 위한 매장입니다. 제가 갔을때 중국분 아니면 눈길도 안주더라구요. 원래 루이비통 가방 살예정이었는데 기분나빠서 그냥 구찌매장가서 샀어요^^ 덕분에 더 예쁜가방 살 수 있었네요

Fares Omar

One of the best louis vuitton stores very well designed, but only problem bad service i was waiting for someone to assist me in the men section for 15 minutes and no one showed up.

Aitor Gatón

(Translated by Google) The service is very good and the salespeople are very nice. However, although I am not a regular visitor to these stores, I was struck by the fact that, despite taking care of as many details as wearing gloves before touching your products, conducting satisfaction surveys, offering drinks, etc. . They use furniture of poor quality, made of laminated chipboard, at least to my mind. Of course in that aspect they have much to improve. (Original) La atención es muy buena y las dependientas muy agradables. Sin embargo, aunque no soy ni mucho menos una persona asidua a estas tiendas, me llamó poderosamente la atención el hecho de que, a pesar de cuidar tantos detalles como ponerse guantes antes de tocar su productos, realizar encuestas de satisfacción, ofrecer bebidas, etc. Emplean muebles de escasa calidad, fabricados con aglomerado laminado, al menos a mí parecer. Desde luego en ese aspecto tienen mucho que mejorar.

Luli Patru

luxury

Pinkyapple 888

They took a long while to bring the things.

Nidhi Dayal

Poor collection

P hp

(Translated by Google) Luxury in its purest state (Original) Lujo en estado puro

Samuel Tsang

Worst experience ever - they only served Caucasians... Waited for almost an hour with a few bags that I needed to purchase but was not served at all... And left... I don't think I'll support LV in the future...

Celine Cheng

Slow.. waiting time long.. the sa here should be improve!

Diego Luaces

(Translated by Google) Excellent treatment and customer service. We will be back. (Original) Excelente trato y atención al cliente. Volveremos.

Xuliang Ye

Ok

John R. Scott

Insanely awful customer service experience at this location, one that has prompted us to contact LV corporate, as we were completely taken aback. The short of it is that after circling the store no less than 3 times and sitting at two different counters without being acknowledged we left. We simply wanted to add to my wife's collection of LV leather goods while on holiday here in Madrid, but that was not to be, so perhaps the Barcelona location will be happy to take our money. Also, the young lady who appeared to be in charge (short dark hair, Asian, mid 40's) didn't appear to care at all when I let her know about the situation, so that says all I need to know about how this location is ran.

Ivan Aldao

(Translated by Google) Fatal, the attention leaves much to be desired, more than 15 minutes waiting to buy an item, the worst, that the security one was chasing me throughout the second floor while I was looking for a dependent to pay attention to me. I have been in equal stores where workers care a little more about people (Original) Fatal, la atención deja mucho que desear, más de 15 min esperando para comprar un artículo, lo peor, que el de seguridad me estuviese persiguiendo por toda la segunda planta mientras yo buscaba un dependiente que me hiciera caso. Tengo estado en tiendas iguales en los que los trabajadores se preocupan un poco más por la gente

Jim Zhang

It was very busy on Friday afternoon when my wife and I walked in. Nobody received us at the door and it was the start of long waiting: we were continuously told to wait a while when we asked for service. The work shift has to improve, or at least add a doorman to receive the customers. The second time I returned to the store at a later stage to buy something, I was told to walk around as all shop sales were occupied. No problem. I stayed for around 10 min and asked again. I was told to walk around and I was annoyed this time. Why I had to walk around as I already knew what to buy. I insisted I waited at the door and didn’t move. I can wait in line to be serviced in sequence. They can do better by offering drinks or places to sit instead of simply asking the customer to walk around! Finally when I was about to pay, I was asked to fill in the personal information on ipad in order to claim tax refund. I did it but please don’t fool customers again! LV is so arrogant that the custom has to do tax refund by himself? I can understand they would like to collect customer information to build database, but please don’t use such stupid excuse? All in all, I didn’t get good service. They only sell products, not service, at least not to me.

Gretty Gonzalez

(Translated by Google) Very good service and sell pure beauties (Original) Muy buena atención y venden puras bellezas

Jose Mateo Perez garcia

(Translated by Google) If a little of your benefits were dedicated to helping the brand, you could be somewhat better. Not only do you live by name. Think about it (Original) Si un poco de vuestro beneficios lo dedicase a ayudar a la marca podrías se algo mejores . No solo se vive del nombre . Pensarlo

Ali Rami

(Translated by Google) International brand, large selection of items, hospitality and luxurious service (Original) Enseigne internationale, grand choix d'articles, accueil et service luxueux

katlimone Lim

No one serve u when enter and have to ask to queue to be served

Sibu Dube

Excellent service

Thiago Stop

(Translated by Google) They refuse to record initials saying that they have a lot of customer to attend, if they can prefer the service of LV de Barcelona (Original) Se negam a gravar iniciais dizendo que tem muito cliente a atender, se puderem prefiro o atendimento da LV de Barcelona

Roberto Mendez

(Translated by Google) A pleasure to access this store. Although the attention in the luxury spaces is not usually very kind. A very beautiful architecture and decoration. And the best, men's clothing and accessories. (Original) Un placer acceder a esta tienda. Aunque la atención en los espacios de lujo no suele ser muy amable. A nivel arquitectura y decoración muy bonita. Y lo mejor, la ropa y accesorios de caballero.

Sandra Lopez Cozar

(Translated by Google) The store is great the shopkeepers a charm all although my favorite is Maria for me it is a sun, you are advised to treat you wonderfully I highly recommend this store for all the details that they have going back to buy insurance they put everything very carefully (Original) La tienda es estupenda las dependientas un encanto todas aunque mi favorita es María para mi es un sol, te aconsejan te tratan de maravilla la recomiendo muchísimo esta tienda por todos los detalles que tienen volvere a comprar seguro te lo ponen todo con mucho cuidado

astrid pintresia

I have mixed experience with this location of Louis Vuitton. We came shortly before Chinese bus tour and mentioned that someone will be with us in 5 minutes. After that, as you can imagine, they prioritize to serve the Chinese tourist and make us wait for almost an hour. After long waiting time, the customer service from the lady that assist us is so and so, HOWEVER after we purchased two purses, all of sudden they served us champagne. They don’t serve it to the rest of clients in store which I found it very pick and choose customer service.

Vanessa Batista

(Translated by Google) Excellent attentions, I was a bit predisposed due to complaints from other dissatisfied buyers. My panorama changed totally, the store was clear, the staff very attentive, a boy named Pablo, a love, attended me with such patience, he explained everything to me and suggested the best option. The attention is first, I recommend it with closed eyes and most importantly, the prices vary considerably in relation to what is paid in the US. more taxation. If you ask for the tax refund, they kindly tell you the process, it is worth recovering, A few blocks from there, they have the Global Blue office, where you can claim your return, it is preferable to do it there than at the airport, where the number of people and the slowness of the employees is desperate and can make you miss the flight if you go in time or give up claiming that extra money that does not fall badly. (Original) Excelentes atenciones, fui un poco predispuesta debido a las quejas de otros compradores inconformes. Mi panorama cambió total, la tienda estuvo despejada, el personal muy atento, me atendió un chico llamado Pablo, un amor, con tanta paciencia me explicaba todo y me sugería la mejor opción. Las atenciones son de primera, la recomiendo a ojos cerrados y lo más importante, los precios, varían bastante en relación a lo que se paga en EE.UU. más impuestos. Si preguntas por la devolución de impuestos, ellos amablemente te dicen el proceso, vale la pena recuperarlo, A pocas cuadras de allí, tienen la oficina Global Blue, en donde puedes reclamar tu devolución, es preferible hacerlo ahí que en el aeropuerto, donde la cantidad de personas y la lentitud de los empleados es desesperante y te puede hacer perder el vuelo sino vas con tiempo o desistir de reclamar ese dinero extra que no cae nada mal.

Juan Carlos Caridad

(Translated by Google) Very good experience, exquisite treatment by the saleswoman and good purchase, we will repeat. (Original) Muy buena experiencia, trato exquisito por parte de la dependienta y buena compra, repetiremos.

Michelle Lim

It wasn't crowded. But I think they are lack of staffs. I'd seen some customers are waiting sales assistant for then too. Anyhow, I met Ms Maria after 10mins waiting someone to be available to assist. Shes so nice, updated and knowledgable . I would recommend you guys look for her if you happen to visit this LV Store.

CRIS MARTINEZ

(Translated by Google) Excellent attention beautiful shop (Original) Excelente atención preciosa tienda

william goh

2 storey shop. If there is lots of people inside will take at least 2 hours to buy your stuff

陳維常

Bad attitide. Bad staff

Shibari Loves

Buena atención ! Servicio con cafecito como princesas , rápido eficaz . Una pega , no es muy agradable la táctica de venta que en cuanto abres la puerta te pregunten si deseas algo , déjame entrar situarme y decidir a donde me dirijo primero , es un poco agobiante y agresiva esa recepción . Por el resto cumpliendo expectativas mi cartera es ideal ! ❤️

James Champlin

Its Louis Vuitton.

Pamela Li

Very small and not a lot of selections

Adri De Vega

(Translated by Google) I give a star for not being able to give less, the treatment of saleswomen, ominous. There was not a saleswoman on the second floor to attend to the clients, besides this, the shopkeepers showed bad faces and did not attend me, it is a shame to have to take a disappointment from this brand. (Original) Le doy una estrella por no poder dar menos, el trato de las dependientas, nefasto. No habia ni una dependienta en la segunda planta para atender a los clientes, ademas de esto, las delendientas mostraban malas caras y no me atendieron, es una vergüenza tener que llevarme una decepción de esta marca.

Nga Nguyễn Thúy

(Translated by Google) The shop is in the center of Madid but not as many as Bacelona (Original) Cửa hàng ở trung tâm Madid nhưng không nhiều mẫu như ở Bacelona

Luis Otero

(Translated by Google) Excellent customer service exceeding my expectations to acquire some items ... (Original) Excelente atención al cliente sobrepasando mis expectativas para adquirir algunos artículos...

Anna Tischenko

Absolutely lack of service exactly in this shop. Staff is unfriendly and fake. When you buy and worse if you need any post service. My bracelet was broken after 4 months of usage, generally a small breakage of fastener, which could be easily fixed. The manager took a look to the bracelet, made a few inappropriate comments about worn leather surface and finally said that they can not repair it here, it’s necessary to send it in Paris and it will take weeks. Clearly staff doesn’t want to work, find solutions and serve to customers. Finally I went to ROLEX shop nearby and while being there, their watchmaker fixed also my LV bracelet in 1 minute. This exact shop better to avoid, never receive this kind of NO service at any LV shops ww.

Marta Ampudia de la Cal

(Translated by Google) Exquisite attention and very friendly staff, especially a girl named Amandine ... Of course, the prices are typical of Vuitton (Original) Exquisita atención y personal muy amable, sobre todo una chica que se llama Amandine... Eso sí, los precios son los típicos de Vuitton

Jack Liang

Horrible service. Don't recommend buying here period.

Zaw Latt

Very nice

Hassan Shawkat

The best brand for shopping

Patri Zarzosa

(Translated by Google) You have to wait a little while for them to take care of you because of all the people there are, and that they have a lot of employees. That, by the way, is very kind. (Original) Tienes que esperar un ratito a que te atiendan debido a toda la gente que hay,y eso que tienen un montón de empleadas/os.Que por cierto,muy amables.

YUMO LI

(Translated by Google) There were only five or six guests in the store. The three of us had been waiting at the counter for at least ten minutes like a pillar. The clerk either walked around or stood still, and three clerk chatted around a guest. People are waiting for us to wait, and after a while to help, no one is coming. The Chinese clerk is too lazy to do it, and directly ignores us. Silent. (Original) 店里一共不过五六个客人，我们三个人像柱子一样一直在柜台前等了至少十分钟，店员或者走来走去，或者站着不动，还有三个店员围着一个客人聊天的，一群人闲着让我们等，说过一会来帮助，根本没人来，中国人店员更是假笑都懒得做了，直接昂首挺胸忽略我们。无语。

CRISTHIAN BM

(Translated by Google) I understand that they receive many visits but their attention and the management of waiting times is quite improvable, I went so that they did not have any of the desired items on them (Original) Entiendo que reciben muchas visitas pero su atención y la gestión de los tiempos de espera es bastante mejorable, fui para que no tuvieran encima ninguno de los artículos deseados

Mr Khan

outstanding

Phillip Araj

I Purchased a scarf from the Louis Vuitton store in late December. After two months of light usage the wool was started pilling all over and creating balls. I was extremely disappointed in the quality of the product especially since Louis Vuitton is supposed to source high quality materials. So, I decided to take it back to the store and see if they could possibly exchange it for a new scarf as the one I have received may have been a defected product. While at the store, I had a discussion with one of the sales associates and he told me that this is how the product wears over time, and there was nothing he can do. I am extremely disappointed not only with the service I received but also with the quality of Louis Vuitton. One would think that after spending 280 euros on a scarf one would receive, a high-quality item. I extremely doubt that I will ever purchase any more items form them. If you are looking to buy a scarf, I suggest buying one from Burberry as the quality is much better and your scarf won’t peel after two months of light wear.

鄭佑

Can’t see worse service than this.

Jiajun Ye

Enjoy their art work and these pieces very beautiful!

Bader alkandery

I love their items but It was too crowded so the staff wasn't so helpful

Carolina Carmen Moline

(Translated by Google) Very exclusive, very friendly. (Original) Muy exclusivo, muy amables.

Capitán Alatriste

(Translated by Google) If you like branded clothes and pay to be an authentic post or billboard this is undoubtedly your place. (Original) Si te gusta la ropa de marca y pagar por ser un auténtico poste o valla publicitaria éste es sin duda tu lugar.

Nancy Topol

(Translated by Google) Very good attention and variety (Original) Muy buena atención y variedad

David D

Beware closes early.

Temis Fernandez

(Translated by Google) The attention of the dependents, I did not like it, I do not think they are at the level of the brand or store. We had to wait about 15 minutes on the top floor to get treated, because I do not know ... But I do not think they had enough staff. The variety of gentleman products that was what I went to see, was scarce, I was looking for a wallet and they had no variety, I was eager to see more things. The store was very elegant with distinction, with a much better location than the previous one. I hope that the next time you visit, you will be better organized and have more variety of gentleman products. (Original) La atención de los dependientes, no me gustó, no me parece que están a nivel de la marca o de la tienda. Tuvimos que esperar unos 15 minutos en la planta de arriba para que nos atendieran, porque no lo sé... Pero me parece que no tenían suficiente personal. La variedad de productos de caballero que fue lo que fui a ver, era escasa, fui buscando una billetera y no tenían variedad, me quedé con ganas de ver más cosas. La tienda quedo muy elegante con distinción, con una ubicación mucho mejor que la anterior. Espero que la próxima vez que la visite estén mejor organizados y tengan más variedad de productos de caballero.

melissa pearce

Horrible...Horrible service!! Stupid management. We had to chase down a lady.. they were to busy talking to each other. We left and went straight to Gucci and recieved amazing service!!

Li Zhang

Shopped all over the world, worse service here. I never provide negative reviews and couldn't hold this one back. The sales girl rolled her eyes at least three times in the 15 minutes we visited. Extremely unhelpful and blindly lied in her answers when we asked her questions. The altitude was through the roof. We were made to feel as her worse enemies, rather than customers. If I was the manager she would be fired on the spot. It's a shame.

Ander Sanchez

(Translated by Google) I do not like that the dependents ask me if I do not present my doubts and in that great aspect. No one came to ask me anything. The availability of the items quite low and little variety. But the cozy place as expected. (Original) No me gusta que los dependientes me pregunten si yo no les presento mis dudas y en ese aspecto genial. Nadie vino a preguntarme nada. La disponibilidad de los artículos bastante baja y poca variedad. Pero el local acogedor como era de esperar.

Nicolás Lamperti Pastorini

(Translated by Google) I really liked the experience and I did not waste my time when I entered this one because as the staff and the products are great, a girl helped me to know more about the fashion shows and how to buy handbags that sell out very easily, I really recommend this store 100 percent (Original) Me gustó mucho la experiencia y no perdí mi tiempo al entrar a esta ya que como el personal como los productos son geniales, una chica me ayudó a saber más sobre los desfiles y como poder adquirir bolsos que se agotan muy fácilmente la verdad es que recomiendo esta tienda 100 por 100

Roland Fischer

Worst service ever. Being in rhe 2nd floor for half an hour and nobody even cared to serve us. Obviously no interest to sell.

Nurul Fatin Mohamad Azhar

My husband and I were at this store about a week ago. We were there on Thursday morning around 11am. The store was still quite empty so we didn't face any issues in getting help from the SA. They were mostly helpful, assisted us with checking the price and availability of certain bags. They gave out drinks to guests. The reason I'm not giving this place 5 stars is because after payment has been made (purchased two bags), the SA came out with just one paper bag. I noticed that there were no boxes. When asked why there were no boxes, she said most of time, tourists didn't want boxes. I mean, I know we're tourists but my experience with Louis Vuitton in Paris and Kuala Lumpur, they would always ask if I wanted a box instead of assuming I didn't want one (in fact, they would even pack it nicely with the paper tissue and ribbon). Anyway, the SA said the boxes would be too big and bulky making it difficult for us to pack but I insisted on the boxes. So we got our boxes but as soon as we arrived our hotel, I found out that the boxes would not close properly - the bags didn't fit nicely into the boxes. Like.. seriously. Why give boxes if they're not gonna fit? I was too annoyed and tired to go back to the store plus we were flying back home the next day. So I just made do with the boxes that wouldn't fit. My recommendation to everyone, if you want the box, please request and check your purchase prior to leaving the store. I honestly expect better from Louis Vuitton considering the amount I've spent. Boxes and nice packing should be the default, not something that you have to request additionally.

jesse rodriguez

Great service. The staff speak multiple languages to help with tourism. Prices are few hundred less than U.S.A plus the tax free always a plus. Just 2 levels but also have a few antiques that I enjoyed seeing.

Raffaella Bosco

(Translated by Google) He served me a guy with glasses on the card wrote training, he put us at ease and was polite but at the same time witty thing that sometimes does not happen in luxury stores where maybe you tend to be a bit 'rigid , then we said we got married and had champagne made ready to make eero already willing to buy my wallet but that made everything easier and convinced me even more if I had to come back from Italy we hope to find it again . Compliments (Original) Mi ha servito un ragazzo con gli occhiali che sul cartellino ha scritto training, ci ha messo a nostro agio e stato gentile educato ma allo stesso tempo spiritoso cosa che a volte non avviene in negozi di lusso dove magari si tende a essere un po' rigidi, poi abbiamo detto che ci eravamo sposati e ha fatto preparare dello champagne grazie al suo modo di fare eero già intenzionata a comprare il mio portafoglio ma così ha reso tutto più semplice e mi ha convinto ancora di più se dovessi tornare dall Italia speriamo di ritrovarlo. Complimenti

Kza Pak

The staff very helpful

Pavlina Jung

Very poor customer service. Waiting too long time for the shop assistant, even the shop was almost empty. After that i was choosing a bandeau for my bag, not a big choice at all... Even other pieces we were interested in, they didnt have. But i prefere pink/blue/Green color on a scarf and the shop assistant told me that the pink is very ugly and she hates pink. Excuse me?!? Im the one who is buying. I was several times shopping in Paris Champs Ellysee and Gallerie Lafayette as well in Prague and i never experienced such a terrible, unpersonal service. I love the LV brand very much but this store needs to change the staff who works there.

Michelle Obrien

Excellent friendly staff made me feel at home,, definitely worth a visit

Linden Ferrell

The staff was very rude ! Kicked me out because of what I was wearing ! I had just gotten groceries and it was from a local grocery store (mercandos) and I had no open containers or drinks. They saw the bag and just shook their heads and waved me towards the door !

Natalia vasquez gonzalez

(Translated by Google) A little delayed in attending, however the attention of the saleswoman very good (Original) Un poco demorados en atender, sin embargo la atención de la dependienta muy buena

siwen sun

I post my review about the bad service I was treated in this shop.But It seems been deleted..the staff keep us standing in the shop for 20mins,no one serve us,No drink,No one said we can have a seat,something like that.The staff just let us wait patiently.horrible service.Really disappointed with LV.

Ahmed Lotfy Abou-Okail

Great collection

Ayumi K

Associate not attentive. Low stock. Price is very reasonable compare to USA. Will be back for sure for the great price.

SigmaH20 .

Had a really long wait. Seemed like security kept following my group and I around. Once we were attended too, our purchase was smooth and hassle free. Security seemed surprised to see us walk away with purchases.

Susana Ir

(Translated by Google) Although it is a store, it is NOT a store to use. When you enter, the dependents are not dependent on the use either. It is an elegant store, where you just enter, they offer you something to drink and feel like someone special. Of course, you also have to pay (Original) Aunque es una tienda, NO es una tienda al uso. Cuando entras, los dependientes, tampoco son dependientes al uso. Es una tienda elegante, donde nada más entrar, te ofrecen tomar algo y sentirte como alguien especial. Claro, también hay que pagarlo

Hil LL

Hands down the best Louis Vuitton I’ve ever been! Initially I was hesitant in going given how bad the one in Passeig de Garcia Barcelona was. That experience + rather awkward/condescending experience in the other Madrid LV just completely killed your mood for shopping. In fact, they almost killed my mood completely for Louis. This store is different, they have some of the hard to find stuff. And ALL sales are SUPER friendly and professional. The moment I told the sales how I love the new Catograms, she immediately offered me free catogram stickers and beautiful catalog! Though, I didn’t get the catogram Paname/Neverfull that i wanted, got a super cute catogram pencil bag. Will definitely come back to Madrid for other bags too!

Bo Feng

Depends, some workers very kindly but also have someone very bad face to customers.

Chow Ryan

Good service for them, and nicely deal.

Cristian Rognean

Muy muy decepcionado con el trato posventa de esta tienda.Soy cliente de Louis Vuitton,y me compre un cinturón hace 2 meses.Se me estropeo y los lleve a reparar,se supone que está en garantía,y llevo dos semanas esperando que me llamen para darme el presupuesto de la reparación,y aún nada. Me pase hace unos días por la tienda para preguntar y me han dicho que me llamarán en breve..aún nada. Con todo mi respeto,una compañía como Louis Vuiton no puede permitirse estos fallos en el trato .

Sandra García Álvarez

(Translated by Google) Exquisite deal.