Reviews of Vision Loft (Optics Shop)

Sam Apple

Hard to deal with. Could not help with insurance. When I asked if they could accommodate my needs..

Justin Knight

Inviting, family friendly, beautiful office, snacks, friendly staff, and personal Dr. We are definitely coming back whenever we need eye care or glasses.

Sean Hughes

Visionloft and especially Tina came through in a pinch to help a poor guy who lost both contacts while on vacation and had no spares, me... She was super helpful and worked with my normal eye Dr to get what I needed. After I got my contacts, the location was very clean and tidy. All the staff was friendly and was a great experience. If I didn't live two hours away I would visit them again!

Mahmood Arastu

I give them a 5-star rating! They are very professional.

Cheyenne Baker

This facility really cares about their patients. I have recommended them several times! The staff is all very sweet and they are very good with time management. Even though I had an extenuating situation with my eyes and got them behind schedule they never rushed me and made sure I was taken care of before leaving.

alicia alexander

This was the best experience at the eye doctor. It is like an oasis that caters to every age. It is 4 of us ages 2, 7, 11, and 33. They even watch my little mini's while I'm in my appt. They are great!

Wanda Bracero

This place is awesome. I can't begin to say enough about it, especially Stephanie. She is so dedicated to helping you find the right glasses at your budget. I think the world of her and am glad I found them. If you haven't gone here you need to go. In my opinion they deserve more than 5 stars!

Stephanie Jernigan

Beautiful office and very helpful staff! They have a wide array of glasses and contacts to choose from. Wonderful experience!

Maggie Davis

The practice is so beautiful and in a great location, it is so easy to get to. We could not be happier to with Dr. Chen and his staff. They are so professional, friendly, knowledgeable and on time. would recommend to anyone.

Amber Basgall

Doctor and staff were amazing! Everyone was so nice and helpful. They gave me all my options and helped me make a choice without being pushy at all or trying to sell me something I don't need. Loved this office!

Warren Faulkner

Thank you Dr. Chen & staff. Was a pleasure to meet you. Very pleased with my visit. Thank you for taking the time to talk in detail regarding my visit.

Marcus page

First visit here and everbody there is awesome.

Kathy Craft

I am changing my review from 5 stars to 2. Pat Huffman, Manager, still gets 5 stars but I now give 2 stars based on my experience with Dr. Bonnie Chen. I was prescribed the new, really thin contact lenses and had a lot of problems taking them in and out. I saw Dr. Chen on August 1 after three weeks of an extremely irritated eye, which I thought was a stye. She looked at my eye from a distance and just said I had an inflamed tear duct, not a stye. She did not actually LOOK at my eye or under the lids to try to see if there was anything that might have been the cause. I had been wearing my glasses, and on August 13, it seemed the inflammation had gone down enough for me to start wearing contacts again, and I did. However, although my eye was better, it was still inflamed and irritated. It was sometimes red, felt scratched or cut , and it always felt like I had something in my eye. I tried often to "flush" my eye by pouring eye drops into it, which was sometimes painful because it felt like my eye was cut. I've been sometimes wearing contacts and sometimes just wearing my glasses. When I got home this past Friday night, I took my contacts out as soon as I got home because my eye had been really hurting all week, and I couldn't get this "something in eye" feeling out of my mind. I literally had been thinking maybe the tissue of my eye was coming off. On Saturday morning when I got up, I went right to my bathroom mirror, opened my eye as wide as I could, lifted my top lid, pulled down my bottom lid and looked IN my eye! I saw a liquid-like "bump" and touched it to see what it was…it was A HALF CONTACT LENS WITH A JAGGED EDGE STUCK IN MY EYE!!! Dr. Chen couldn't have done anything about the first 3 weeks, but she could've saved me the pain and irritation for the past 5 weeks had she actually EXAMINED MY EYE!! My eye started hurting July 7/8, which was when I was using the disposable, throwaway contact lenses. Obviously, when I took one out to throw it away, I didn't know I had left half of it in my eye. A simple examination by Dr. Chen would have ascertained that VERY IMPORTANT information! As soon as I took out the torn contact lens, my eye felt normal again! Hopefully, there is no other damage besides the two months of irritation and pain I experienced. I don't know if Dr. Chen just saw no reason to do an in-depth examination for me or if that is her normal practice. If people are having medical issues with their eyes, she needs to do thorough exams or just refer people to someone else who will! Pat is great, but I will not return. I am someone who likes people to go "above and beyond" and who look out for the best interests of their customers/clients even if it is of not benefit to them. I found both of those at the Vision Loft. My optometrist was Dr. .Juan Canizales,. He did a great job, and I really appreciated that he pressed me about not sleeping in my contacts and really stressed that I needed to stop doing that for the health of my eyes. Other doctors have told me that, but he made it clear that it was in my best interest to stop--and I have. I also want to commend and thank Office Manager Pat Huffman. Pat spent time going over with me my contact lens options and which are best for not just comfort and likability but for the health of my eyes. Today she did the "above and beyond" and looked out for my best interest--whether or not I purchase glasses from them. I purchased the daily (disposable) contacts from the Vision Loft, but I asked Pat to send me the eyeglass prescription today so I could shop around for the best price. Pat sent me the prescription and said that my insurance benefit had not yet been applied. She then shared that I would fare much better financially if I used my insurance for my glasses (I have to get the thinner lenses, which are very expensive). She actually broke down the costs of everything in her e-mail--THAT IS ABOVE AND BEYOND AND LOOKING OUT FOR THE CUSTOMER even if not to their benefit as I said I was shopping around for the glasses.

Cathleen Davis-Whitmore

Great professional, friendly staff. Beautiful office. Great products.

Justin Amadori

Love this place! Second time there and just love the concern of the staff and Dr.'s. After receiving poor customer service from a prior practice I switched my family over to Vision Loft. Kind and knowledgeable people all around. Look forward to the next visit. Thank you and keep up the good work!

Helen Borbor

I have been coming to Vision Loft since they opened their doors. Always get an amazing service. From my 3 boys starting out with glasses to getting contact lenses. Having the patience to teach them how to put on contacts for the first time and how to properly care for them. They have always been transparent with their pricing. We love their service so much that my parents are also patients of the Vision Loft. Vision Loft always rolls out the red carpet for me and my family. Highly recommend the Vision Loft.

Laura Franzo

Horrible staff!! I left several messages for Dr Chen to go over some issues and concerns. Dr Chen never had the decency to return my calls. I guess that explains why her staff is so bad!

Joseph Stanish

Dr Bonnie Chen is a money-hungry inconsiderate optometrist. I came to her office as a current patient because my eye was hurting. I asked her if she would look at my eye to see if my lens was in or not. I because of the irritation, I could not tell. She refused, unless I set up an appointment first and paid her. I left without any assistance.

Kim Lowry

I came here to get contacts and Lindsay fixed my glasses( I already have ) and in the process I fell in love with my glasses!! They are very personable and knowledgeable of what is best for you as the client and I love that about them. Well worth the visit for the young and old!

Lori Ulrich

I give them a 5-star rating! They are very good to kids and had a great selection of glasses for all ages. They were great! ----Morgan Ulrich, 3rd grader at Cox Mill Elementary

Bradley Blackburn

The Vision Loft is the best Optometry office I have ever been to. The Staff from beginning to end were wonderful and they do a very good, professional job of making you comfortable in what can be an uncomfortable situation. The doctors are highly skilled and personable. I'd recommend this place to anybody.

HEATHER Heather

From the moment you walk in you feel very comfortable. The office is very stylish and everyone that is working is friendly and helpful. The wait time is almost nonexistent. The doctor was very knowledgeable and explanatory during the procedures. All of the women working in the office that day were so nice. They helped me get a great deal on contacts using a rebate offer that I would have never know about otherwise. The selection of frames is amazing. I recommend this office to anyone looking for an eye doctor. My husband plans to go there next month and I am sure he will be just as pleased with his experience as I am.

Eva Sanniota

Everyone was so nice and so caring. From the front desk to check out. I saw Dr. Chen and she was great. She spent time with me and answered all of my questions. I will be back and glad I have found a new eye doctor. I will recommend this office to my family and friends. Thank you to everyone at Vision Loft for making my appointment as smooth as possible and being so nice.

Jill Karam

The staff at Vision Loft is Awesome! Everyone was very professional and friendly. Can’t say enough good things.

Dee Bonner

I LOVE THIS PLACE!! My daughter has been a patient of Dr. Chen's for close to 7 years! There were couple of times when Dr. Chen wasn't available and she was seen by Dr. Bunich, she still received the same great care and attention. Everyone from the front desk to the ladies that assist you with your selections and fittings are always so helpful, they always seem to be in a great mood and the atmosphere is really cool.

Deema Az

My daughter and I had tried 4 different eye doctors and 4 different very uncomfortable pairs of glasses before we met Dr Pratt. She was able to get the best prescription for both of us. We wouldn't go to any other eye doctor. Not even at the same office. She is very thorough and patient. She makes sure the prescription makes your vision comfortable as well clear. Additionally, the opticians are very friendly and patient.

Joshua Mendoza

I've been a patient of Dr. Chen, OD, for the last number of years. Each visit, her and her staff are patient, professional and exceptional in their care. Their selection is quite diverse and pairs nicely with the styles of today.

Mark Richardson

Entrapment tactics to cheat you, they were nice while charging per hour helping my son put his contacts in. I thought how nice they set with him for about 2 hrs. I did not know they were charging until we checked out. They only gave 2 sample contact packs and then made us come back to sit with them again for contact fitting before releasing his prescription. Once you go in they grab you by the wallet not explaining any charges until you leave and you won’t get your prescription until you pay it and they’ve already billed you insurance. Go to Horizon eye care!

Beth Bard

The front desk staff have always been incredibly helpful and friendly. There was hardly any wait time at all, and while you are waiting you can enjoy anything from the beverage bar (adult and child friendly). The glasses specialist was great with helping me to find affordable and attractive frames, and she also checked my insurance to make sure I was getting the most for what I was having to pay. And Dr. Ly is the best optometrist I've seen by far, in my history of having to wear glasses/contacts. It's really been so great working with them!