Reviews of Optical Dispensary (Optics Shop)

Kim Young

This is not a place I would recommend to anyone. The pediatric eye center was fine I didn't have an issue with them. When I had to go over to the dispensary to get my daughter glasses the first question I was asked was what type of insurance would I be using. I said Medicaid in which I was only offered 2 pair of glasses to choose from which were too big for my 1 yr old( I was thinking the office only carried those 2 pair of glasses for a small child). She broke them the same day she got them. I called back to ask if they had the flexible glasses for toddlers. They said yes, I then asked why no one told me about them when I was there. The lady said with my insurance I could only get certain ones. I told the lady no one even offered me to purchase the correct ones for her. My daughter doesn't get Medicaid because she is low-income, she gets Medicaid because she is adopted! I could have purchased what she needed, but I wasn't offered. Not a good sales-person and not good customer service

Bret Dixon

Horrible customer service and unprofessional. We purchased a pair of glasses, we were told they would be ready in a couple of weeks.. 7 weeks later we finally received them. Not even a week later the lenses come out. Staff was not apologetic at all, from the beginning will only place blame on the lab that they choose to use. I highly recommend going elsewhere.

PSANDPCGAMER95

This is the best place in Raleigh, NC to get your eye contacts or Glasses!