Reviews of Northlake Optical (Optics Shop)

nioka satterwhite

Love this place!! Jeff,Zan, and all of the staff are awesome!! Would recommend going to them for all of your eye wear needs !!!

KD Johnson

I bought some reading glasses from the store around Christmas time and decided to return them because I found out my aunt wouldn't want them she had some. They would not accept a return although it was in the original box unopened with the receipt and purchased only a week ago. Do not shop there as they will not take returns. A mall store should accept returns with receipt in original box. They were so hard up for money that they would not accept the return. Bad customer service. Snarky

R Patrick Twigg

Walked in and they fixed my frames as a courtesy. Thank you!

C. Robinson

I had a very positive conversation with a representative on Sunday, Nov. 11th over the phone around 12p.m. As a result I went into the store to look at frames and get fitted for the pair I wanted. My husband and I arrived around 5:10 p.m. When we entered there were 2 reps working. One man that I now know as Jeff was working with a small family (3-4) and the other female rep was working with a gentleman. Upon entry NO ONE acknowledge our presence. We located the frames on our own and tried them on and while my husband continued looking for different sizes but in the same style. All this time we are within arm reach of the female rep who never said 2 words to us. Eventually, I realized that we had been in the store for nearly 10 mins without being formally greeted or acknowledged and decided to leave due to not receiving the base level of customer service. As we exited no one said a word to us. This really bothered me so on the next day I decided to call and speak with management or someone with authority to share my experience in hopes that the information would be relayed and not happen again to any other customer. On Monday, Nov. 12th I called and Jeff answered the phone. He identified himself as the co-owner. I said “GREAT” feeling very strongly that the issue will be addressed. I began to explain my experience. As soon as I made the comment about not being acknowledge I was cut off by Jeff who wanted to defend what he thought was the situation I experienced. “No No No I remember you. I spoke to you! I cannot stop what I’m doing help you. I was the only one in the store the other person had to step out.” I was extremely offended and taken back at the way he responded. He was extremely defensive and ready to minimize my experience. He himself, co-owner lacked the basic customer service skills. All he had to do was listen and he did not do that. I made it very clear to him that he had the wrong customer and situation. Because when I entered there were 2 reps in the store working. I went on to share my experience in full detail, and also shared that since he was the co-owner and was so defensive I was unsure if it would change anything. Jeff, co-owner was extremely apologetic and understanding once I shared my experience and even apologized for being defensive. As an owner of a business his actions were out of line and I am still very upset over how he treated me on the phone. Needless to say I went to Southpark Optical on Monday. I was well taken care of, and treated the way a customer should be treated from entry to exit. I spent over $800 on frames and lenses. I live closer to Northlake, but refuse to give any time or money to Northlake Optical based on my experience on Sunday and Monday. The entire staff could use a crash course on customer service 101.

buildinghead

Fantastic from beginning to end. Repeat customer.

Octavia A

Outstanding customer service is why I continue to return. I first bought a pair of sunglasses for My Husband A couple years ago for Christmas and returned to get my prescription here. I love the selections, they have a lot of premium frames to choose from. I like that I can support locally owned and get great customer service both over the phone and in person

T-Jay Shaw

Horrible.........bought a pair of $575.00 shades, later wasn't really satisfied with them. Attempted to return them the next day and was literally turned away-as they do not honor "refunds"-..... Was forced to exchange for other pairs of classes. Exchanged for 3 pairs. The 3rd pair, had to be ordered... Been a month and i still have not received my shades.....Again asked for a $220.00 dollar return and still no help from them....unbelievable how a company still refuses to return a customers money even after being inconvenienced on their end. .....I STRONGLY ADVISE you to been ABSOLUTELY be 110% be sure you are SATISFIED with your product BEFORE opening up your wallet to this company....

Karen Meadows

Outstanding customer service on the phone and in person. They went above and beyond the entire time.

Debbie James

My husband and I have been shopping here for 5 years. We love the superior service provided, the attention to detail provided by the staff, and their knowledge. Everyone is well trained and has many years of experience, when you walk in the store you know you'll see a familiar face. They have worked with my husband to resolve some issues he has had with getting his lenses just right due to his vision. We go back year over year, and know we'll leave stylish, well cared for, and with lenses we can see perfectly out of!

Pat Ried

Myself, my husband and my mother have been coming here for years. I have tried one other place and they cannot compare to the service we always receive at Northlake Optical. I work for Atrium Health formally Carolinas Health Care and I have referred over 35 people to Northlake over the last 5 years. Hands down best service ever!

Kimberly Saeger

Northlake Optical was extremely helpful and knowledgeable about their products. I had to order glasses instead of getting some in store and they made the process quick and easy.

Antonio Lewis

Amazing selection, friendly and knowledgeable staff. Will definitely visit again.

Kevin Lyons

Great place, friendly staff, very helpful.

JC&E Weber

Dr. Corte, Salema (sorry if we spelled your name wrong!) and team were fantastic to work with today. Not only did our daughter get a thorough exam, but she was able to ask questions, review her results, and be part of the decision making. Thank you for everything! Emma and her parents