Reviews of MyEyeDr. (Optics Shop)

Holly Cox

The ladies at the front desk were super friendly and helpful. Naomi helped me pick some really cute frames and answered every question I had patiently. She was very personable and kind and was an amazing help. She’s even going to have my new frames shipped to a location closer to my home so I don’t have to drive an hour to get them! Thanks again Naomi!!!

Breanna Kidd

The manager will give you one price, when you call back to pay you will get another price .. rip off honestly ..

USSR

The worst place to get glasses I prefer Walmart over them, the messed up on my size of glasses and then I had to wait over 3 weeks for my sunglasses but wait there's more they said that I would have to pay 100 dollars because THEY messed up the lenses and they said they called us when they're is no calls in my recents please never go here unless you want a ripoff.

Ashley Gal

I never write reviews for anything, but I had such an excellent experience at this location! I have never felt so confident in my care at another doctor’s office. Dr Schwab was kind and professional, and she answered all my questions. She took her time and went over everything with me, which I truly appreciated. Valentina, her technician, was so sweet and went above and beyond her job duties to ensure I get help with my migraines (thanks, lady!) Savannah helped me check out when I found the perfect frames, and could not have been more knowledgeable. Great staff, great service! Keep in mind that they DO get busy—they see walk-ins and it’s the Friendly Center, so don’t expect to be seen in 2 minutes on a busy Saturday. That being said, I had made an appointment, so my wait was very short. I have to give them credit on that, too, because there were at least 10 walk-ins during my time there and everyone was seen in an expedient fashion. Go see these folks! You will not be disappointed!

Sonja Lynn

I had previously posted that there was a problem due to not getting the full amount of my bill and getting billed later. Their customer service department resolved the issue. I encourage them to ensure that everyone knows their full bill and not an estimate as the state employees vision plan, eyemed, will provide that information upon request.

Lisa Ipkendanz

The absolute worst experience ever! 9 sets of lenses and 4 eye exams with 3 different Doctors. They drained my insurance and I still don't have vision out of my right eye. It was a nightmare. I had a trip planned and needed to be able to see because I am a golfer. I went to a different location to see a different Dr. I went to get contacts because I figured that the lab couldn't mess up contacts. The Dr. Just shook his head and said no wonder you can't see. He made calls and said that I needed a free exam and free contacts. When I got back from my trip they gave me another Dr. Who did make a difference. But my eye glasses are still not perfect but I guess they are done with me. I'm not looking for monetary compensation. I just want glasses that allow me to see as I am a CDL driver. I can't read street signs or my GPS....because my prescription is wrong and they refuse to make it right. This has been going on for almost a year. No resolution and now the manager at the Friendly Center store has an attitude as if I am the bad guy! Do NOT use this establishment and don't deal with Jamie. Worst buying experience ever! Never ever would I recommend this establishment ever.

Bobby Cruthirds

After scheduling online they called back a week later and said they had to reschedule because the doctor wasn’t going to be there. Then we were told they couldn’t schedule 3 people from the same family in the same day. Save time and just start somewhere else.

MakeSenseOfSav

I've had two bad experiences here before even coming in for an appointment. The first time the receptionist was so rude over the phone I didn't want to go to this location anymore. The second I made an appointment well in advance and they called me back a week before and said all Saturday appointments are cancelled for the month of December offering no other solutions.

Reids_ Reads

I always have such a great experience when I come here. The staff is so friendly and professional. I’m such a picky person but the staff took their time with me to make sure I got what I wanted and I appreciate that very much. I also bring my kids here and the staff is very patient. They have great eye wear at very great prices.

mark bolden

Not customer oriented,went there to have my glasses fixed, (of coarse) they were out of warranty by 2 weeks,they didn't even try to put together a deal for me to buy more ! So with them being rude i went to eyemart express and bought a pair,and a pair of prescription sunglasses for a lot less Thanks for opening my eyes to a different eye glass store

C Charlton

I called 2 weeks ahead to schedule an appointment, for an eye exam, I clearly ask if it was a complete exam which included pupil distance. I was told that it did. When I was taken back for my exam I also confirmed this with the technician and Dr. Demarco. I was told that it would be provided before I left. When I sat down with the sales rep Naomi she began pleasantly enough , however, she was just the opposite when I showed no interest in buying a very expensive optical plan. When I ask to get my pupil distance and pay for my eye exam she clearly stated that unless I purchased glasses from there company they would not provide the pupil distance (this is required to get glasses from any source). I tried to explain that I had already been told that it would be provided with out any strings. She stormed away from the desk saying she had to discuss this with the doctor/manager. When she returned much later she insisted I sign a waiver exempting them from any responsibilities from glasses that where faulty if ordered from a source other than there group. She also kept her badge turned so I could not see her name. She eventually gave me her name after I ask several times. I have worked in costumer service and corporate management for over 25 years. It is exceedingly rare that I give someone and absolute negative review, however, in Naomi’s case there was nothing redeemable or positive that I can say about her professionalism or customer service skills. The rest of the staff from receptionist, technician to Dr Demarco where very gracious and professional. Overall this experience was unpleasant and not worth the price of the exam. I strongly discourage anyone from using them.

Heather Hudson

Great doctors but they are to pushy and expensive for glasses.

Reginald Lee

Worst eye care service I’ve ever had. I bought my my first pair of progressive lenses at my eye doctor. They made my sick. I thought it took some getting used to. After a couple weeks I took them back in, to find out that they were made wrong. No big deal they’ll make new ones. They called and said the new ones were in, I work out of state so getting there was a chore. So, I get there and they are kind of snooty with me because I showed up to get my lenses. Even asked if I had called. I said YOU called ME. After waiting a long time I said forget it and left. One if the ladies came bursting out the door flipping a bag at me saying here thy are ( not in a nice way). So, I go back in while they install my lenses. Now, I leave happy in the fact that I can see without getting sick, but the lenses are made goofy. Lots of sharp corners, not rounded, but again I work out of state and have to go. At my earliest chance I take em back again. They lady agreed that they were made wrong, again and ordered new ones, again. Well, today I called to see if they are in (I called two weeks ago as well). It’s been over a month and I’m told that someone will call me. Long story short, go somewhere else. They don’t care if you get what you need of what you pay for.

M J

Our former eye doctor sold his practice to these people. We loved Dr Dolan, but do not like these people at all. They messed up our insurance claims, and we spend alot, alot, alot more out of pocket for exams and eyewear. Their selection of frames are very expensive celebrity name brands or cheap, poor quality no name frames that continuously break. Dr Dolan used to have a great selection of good quality frames, with and without celebrity names on them. We never had a problem with them breaking or falling apart. Eye Care Associates carries the cheap poor quality frames to encourage you to buy the expensive celebrity brands. They are all about the money. We will not be back.

Jeremy White

The slowest experience I've ever had. Apparently they double book their schedule. 2 hours for a basic eye exam is ridiculous. Dr. Totten was great when I finally got to see her, wish the rest of the experience was positive.

Chin Chiu

It is just like your typical optician. Frames selection is somewhat limited. They take most insurance companies.

b. haack

Dr. Painter and her staff were outstanding. They were courteous and have minimized the procedural red-tape I've had to deal with at other locations to use my military healthcare benefit. They have also minimized the paperwork required to get and keep an appointment which tells me they are in touch with the perspective of the consumer in the healthcare marketplace. When it was all over, there were no slick, high pressure sales tactics designed to up-sell a bunch of features I don't need in my eye glasses. Their entire process and my every encounter with a member of the staff at all levels reflected excellence. They are the kind of people I would work with in any environment, and they have just won my trust when it comes time for my kids to get their next eye exam.

Andrew Kinney

I had an appointment over two months ago, and decided to buy a pair of prescription sunglasses through them. The process was rather long, and took a little over an hour. I was told the glasses would be there in 10 business days. After 15 business days, I called only to find out that the frames were discontinued, and I would have to pick out a new pair. I decided I would rather just have my money back, and told the associate that at the time. I was told a manager would approve it, and I should have my check in a couple of days. It has been a month and a half, and I haven't received a check or a phone call. I have been to the office twice, and told that their manager wasn't there, but they would leave her a note. I have called 3 times, and have spent a combined 65 minutes on hold, told the phone system is down, and told the manager is not available. So at this point they have taken my money and provided me with nothing in return. If I can't resolve this matter in the next month, I plan to contact the Better Business Bureau.

Alexa Litt

Multiple bad experiences at this location. Today I tried to get my glasses fitted to my face, left them there for 30 minutes to come back and they hadn’t been adjusted at all. The employee working said I can bring them to another location to be adjusted. Won’t ever be going back.

Scott Bassett

Everything about my appointment there was disappointing. Would not recommend anyone go there. I was rushed through my appoint, billed for test/services not performed and finally written a prescription for the exact contacts I already had but indicated my entire reason for the visit was to get a different brand of contacts.

Chitra Soman

was not an experience i would repeat. Had a first visit and then the follow up appointment . the technician during the first visit was rude and pandering more to the insurance details than what I needed. she was rude. During the follow up visit had to wait 1 hour to see the doctor - why have the farce of an " appointment" if you cannot stick to the time ? I understand 15 -20 minutes of delay, but an hour? The drs are good ... but given that hardly any time is spent with them its the ancillary staff that leaves the bad taste...

Chip Atkinson

The glasses did not match the prescription!

Denesha Poindexter

Great experience each time I visit. Ordered contacts and they're back in less than a week. I enjoyed the staff and doctor. Everyone was nice and helpful

Caitlin Duke Murphy

I had no problem with this office. In fact, everyone was courteous and had great attention to detail. The doctor who examined my eyes was thorough and I had no problems. I will definitely go back there again.

LaShon Hill

I am grateful to Jaime and her staff at The Shops at Friendly location. Their attentive Customer Service has won me over as a repeat customer. I came in looking for TRENDY frames and found TWO pair that screamed my name! I absolutely LOVE both pair of my stylish new #Ferragamo frames!!!

Adam Henderson

I set up an appointment through their website. I was greeted as I walked in and had a great experience through the exam. Naomi and Jaime helped me with figuring out new glasses and working with my insurance. I would highly recommend this office.

La Nena

Poor customer service. They just care about how much they will.

Jasmine Gunn

I attempted to order my contacts however ran into several issues. they couldn't verify benefits for eyemed said the online portal is slow and the wait time to verify is too long " they cant sit and wait" although they are in network. I asked them if i printed off benefits could we proceed they said no they would need to verify however they had no solution. I had eyemed call and fax benefits and get everything straight 2 weeks later i call to place order and the lady on the phone who doesn't state her name because she doesn't know what shes doing tells me i only have a 15% discount towards contacts. and i only have 200$ balance if the contact is deemed medical necessity. I call eyemed they laughed and said no they've never heard such and confirmed i have a 200 allowance. Now im placing order online. this has been a hassle

Robin Mahaffey

I've been a patient at this office for several years now. Last year I had decided I probably wouldn't return because the experience was so poor. I was there over 3 1/2 hours (and that was JUST for my exam). Each person I interacted with openly complained and made excuses about the problem, but no one offered a solution. It was chaotic to say the least. That was LAST year's experience. Now let's talk about TODAY! Today was a completely different experience. So much so, it felt like a totally different practice. First, I showed up 4 minutes late. I called prior, but had prepared myself to wait again as a result. When I walked in, I was pleasantly greeted by Jaime. She gave me my forms and checked me in. I can't even explain my delight to see the tech patiently waiting for me the moment I finished my paperwork! (No wait!!) He knew exactly what he was doing. There was no confusion about dilating my eyes. He clearly explained everything and got me right over to the exam room. I waited maybe 2-3 minutes and Dr. Virnig entered the room. (He is the doctor I've seen before... not last year.) Very pleasant guy. He was clear and concise in his examination, explanation, and open to the questions I asked as well. The lady in the eyeglass section was also very nice and helpful. I appreciated her helping me look for the right pair and taking into consideration what I was looking for. She was very informative and polite. Based on today's experience, I will definitely go back. The office has made obvious changes in their staff and their processes and it can be felt at the patient level. Well done, MyEyeDr. Thank you!

Marjan Orang

Terrible service. I was 10 min late for my appointment at 12noon. I was almost in front of the clinic when the lady called me and told me they cannot see me anymore because it's too late. I said I am here and I drove 20 minutes to get here. And she said oh sorry, do you want me to reschedule you for 3. I said no I cannot take the hour off, is there anyway I can still get checked now. She said, no, sorry and hanged up the phone!

Angela Coward

MyEyeDr at the Friendly Center is wonderful. Everyone in the office was helpful, informative, kind, and enthusiastic about their work. I would recommend anyone and everyone visit MyEyeDr in the Friendly Center!

Jannie Lee

Great experience, very polite staff. My daughter liked the Dr and we had a good selection of glasses for our insurance and the prices were reasonable.

Lilian Small

Everyone was nice and professional.

M. Frank

My daughter and I had a nice exam experience at first. The doctor was very friendly and helpful. There is a nice selection of frames both name brand and non- name brand. However, my experience changed after my daughter had an accident in gym class. I went to the facility to get a replacement frame. Everything was under warranty so that wasn't the case. I didn't know it was going to take 1 month the receive her replacement frame. I called after waiting 2 weeks of requesting replacement frames. I was informed that the glasses were pending and that I will receive a call. No one returned my call. Today, I called twice after waiting another 2 weeks. Needless to say, I was told the same thing. Thanks to Brittany, she spoke to someone and my daughter's frame we're finally replaced. After this experience, I won't return for any future eye exams or frames.

Patsy Shough

I was straight up, lied to about my Vision. When I was born, I had a eye vision problem, And still do! It's amazing how nobody realizes somebody LIED to you AFTER SOOO many years at this place! They Lied to me about my vision! and never even spoke a word about my eye problem, and NOW, eye surgery can't help it! after all these years, i could of got that surgery and be happy with my vision, but I cant! it sucks being 80% BLIND in my left eye. I do NOT recommend this to be ANYONES! eye doctor unless they want false lies and fake education! and after knowing the truth about myself. I was hurt after seriously being told that IM NOT BLIND, and my new eye doctor saying IT CANT BE FIXED NOW! Thank you doctors that lied to me. just be happy we cannot sue you for fake knowledge! >:( PEACE! If this isn't my old eye doctors and this place ISNT beside Pizza Hut then im sorry but, bye.

Jerel McDaniel

I'll never go back to this location they are the North Carolina version of Joanne The Scammer. When I first walked in I asked how much I would have to pay today and then when I was checking out I was told a price 2x times what I was originally quoted.

Tabitha Newton

Blown away by entire staffs attention to detail. Every person seem intent on making my visit a pleasant experience. A unexpected suprise to say the least.

Ashley Hilton

Not a very pleasant place to go (Friendly location), the techs are very confused , she was unsure of how to answer my questions about my contacts, just looked confused and did not go ask anybody. Was on a trial pair of contacts and was given the incorrect strength, even after going back again, I was given my old strength not the new I was supposed to be trialing. Ordered glasses also, about 3 weeks went by I called to see if my glasses had arrived, I was told yes they are here oh and they have been here for 10 days!! REALLY, no phone call no nothing..Very disorganized, need better management, where is the professionalism in this place.. please watch what you pay, they overcharge beyond insurance too (I have been doing insurance billing for 15 years),A refund is my next response to them, I will take my business and my money somewhere else.

Connor Corbett

Please do yourself a favor: avoid these charlatans at all costs. They tried at least 4 times to out right deceive me to the point where I believe they were completely intentional. From other reviews I have read, this seems to be normal operating procedure. I will just bullet point my horrifically absurd experience since there were so many outright dishonest and unethical offenses. *Girlfriend warns me against going there. (Baby, I'm so sorry I didn't take your word for it.) *Make an appt. and explicitly state that they will match Costco's half-of-their-price. *At appt. everything goes seemingly normal. I make sure to say another 2 times that I wanted Costco's price *Stupidly, in a rush, I don't check the receipt and upon arriving home, am horrified to see that they, in fact, didn't match Costco, but actually charged me double their price for contacts. Over 200 dollars more than I should have paid. *Called them after receiving contacts in mail, was told at first that I was not overcharged. *Upon pushing back, they reluctantly admit that I had been and they would send me a check for the 195 dollars difference. However, this would take 4-6 WEEKS. *They quickly offer me a pair of "free sunglasses... non-prescription." This is very vague and I (hesitantly) thought that I would get a decent pair. *Driving across town again, they show me a drawer with obviously, either returned or unsellable sunglasses, most of which are not even POLARIZED. I can find better at a corner store. *I declined this insult to discover that a check for $115 was, supposedly, in the mail.... but they owed me $195! *Cashier says with almost a single press of a key on the computer that now, in fact, a check for the correct amount was in the mail. *I promptly returned contacts on the spot. These people were not getting a cent of my money. *Called insurance company to get my benefits back since contacts were returned, only to find out that it would take around.... 4 to 6 weeks for them to be 'processed back.' There's much more but I hope that if you made it through my wall of text that you understand that it would be a better idea to just be blind. These people are quacks and, certainly NOT, 'myeyedr.' Picture is of the gas station glasses that I was offered in exchange for having to wait 4 to 6 weeks to be refunded money that never should have been taken.

Miss R

My first time going here was great and the staff was nice and professional. Also, when I went to buy contacts they were pretty professional. One of the staff members even sold me on a deal that I would get a mail in rebate so I bought the contacts. Come to find out, when I contacted the company, I wasn't and I told them about it. I was told I would have to wait for them to send me a check from corporate. It' been 6 months and every time I talk to them about it I was told I would get the rebate money from them since they messed up. Never did. I'll go to another location in GSO. Hopefully I won't get the run around if the made a mistake. Fifty bucks isn't much but it's just the common courtesy to keep a good business going.

Puerto Rock

This is an update from my last post. I have received my new glasses and they are absolutely great. The staff on friendly were very helpful in correcting my problem with my previous set of glasses are received from them. I just want to say thank you to the staff on friendly Shopping center for making everything right and I will definitely be back for another set of glasses soon

B Rob

I have been going to MyEyeDr. In Adams Farm for about 5 yrs. I visited this one due to there being no open appointments at my location for months. There was an issue requiring me to be refitted, and they wanted me to pay out of pocket, even though I paid out of pocket originally. I called, but my issue was not reported due to the fact that anyone can answer the phone. When my issue was recorded it took the optomoligist and store manager weeks to communicate and I was never called, and had to call weekly to see if the issue had been resolved. When it was resolved the optomoligist was out of town for three weeks. Terrible customer service skills, lack of good communication with customers and poor follow through.