Reviews of VISIONARY OPTICS (Optics Shop)

Celinne Da Costa

The staff here is great. They are so attentive and friendly. I had to go back to get my glasses adjusted 6 times and they worked with me every time, and were always nice about it. This place definitely has my business!

Weilan H

They’re absolutely the best in the area! I’ve been to a few eye doctors offices but this one is so far the best. Love them!

Tinea Little

I have been going there for about 3 years now and love the staff and the product they carry.

Michelle Heyl

Amazing staff. Great experience. 100% recommend!!!!!

Jean Sini

How much do you enjoy being misled? How much do you like being promised an order within a certain timeframe, only to be told, *after* the glasses were supposed to be ready, that the timeframe in question won’t work? Better yet, how much do you just *love* having the store owner then cancel your order entirely because, you know, that will absolutely expedite getting new lenses on your frames, right?! If you're like me, not very much. And if you're like me, you'll avoid Visionary Optics like the plague. What happened? Unfortunately, that store handled my business in an incredibly unprofessional way. First, when an employee made promises he knew, the very moment he made them, the store couldn't fulfill. Then when the store owner, a week later, canceled my order altogether, causing further delays to fitting new lenses on my frames. From a great first encounter... Things started off well enough. When I dropped off my glasses at the store on 4/17/2019, the bulk of my conversation with the employee there centered on timeframe, as I was working under tight constraints due to upcoming travel: 1. I repeatedly asked how long it would take to get my frames back with new lenses. 2. We didn't just mention timing in passing: the employee confidently assured me he understood the constraints, and could deliver the order swiftly. Specifically, he went out of his way to make and repeat the following points: 1. We at Visionary Optics work exclusively with Zeiss optics! 2. We order our own blank lenses, have our own lab downstairs! 3. The work would normally be complete by 4/19, but given this is Easter, it might be an extra day! Further, I walked out of the store having amply communicated I was covered by VSP, to avoid any surprises. The same employee assured me, again, that this was a common scenario the store was familiar with. ... to a botched order. This is what ended up happening Instead: 1. Since I hadn't head back on 4/22, I called. 2. The person on the phone casually mentioned that the store had sent my glasses to an external, VSP-operated lab, that the store doesn't control VSP's timing, that the glasses might be ready "some time this week", but that was both out of their control and not certain. When I expressed surprise and disappointment, and went over how much that new timeline diverged from everything that had been promised a few days earlier: 1. That person dismissively offered to retrieve my glasses as is from the lab. Seriously? How would that accelerate getting new lenses onto the glasses in any way!? 2. In response to my inquiry about the possibility of having the VSP lab ship the glasses directly back to me, once ready, to expedite order completion time, the employee suggested the lab had to ship back to the store, but the store could then ship my way (I live blocks away, so that wouldn’t save any time) for a $15 fee! Do they actually care this little? Keep in mind that no new information surfaced between the moment I walked out of the store, with assurances that the team was working on fitting the glasses with their own Zeiss lenses, in their own lab, on a tight timeframe and the moment, mere hours later, when they shipped the frames to a different lab without notifying me of the ramifications. The store knew I was covered by VSP, knew how they'd need to handle this order. So they effectively made promises they knew they couldn't deliver on, at the very moment they made them. Why? I reached out to the store to try and resolve the matter, looking to confirm an updated timeframe or at the very least figure out how such a major miscommunication had occurred. Instead, the store owner summarily canceled my order, resetting the clock on getting lenses for my new prescription. Avoid.

Jotham McCauley

Doctor made me feel comfortable. and they really considered my face shape and the way my eyes centered in new frames. I knew I didn't like my previous glasses, but didn't know why. They showed me why right away, then found a pair that fits wonderfully. highly recommend!

Mixedberry Pie

Found exactly what I needed:)

Perry Levy

This is the best place to get glasses! They only use Carl Zeiss lens and trust me, it's the best lens. Don't forget to check out the blue flash on your lenses.

Katy Knight

Walked into Visionary Optics yesterday to browse some glasses, and wound up leaving with a complete pair that day, which was wholly unexpected! Dr. Panos, who is incredibly friendly and a great eye doctor, gave me a full exam and contact lens exam, and adjusted my contacts prescription and brand to something that already feels way better. My new glasses are a perfect fit and I love them. They tightened my old ones up too! Glasses were made while I finished up my contacts and full vision health exam, and they accept my insurance so the total cost was reasonable (and they split my payment between 2 cards so I could use the rest of my flex spending) without the hassle of submitting extra paperwork. Loved it.

Carsten Varming

Very nice service

Cherrelle Goss

Super friendly staff and super quick and thorough!!!

Pengzhan Xiao

不同的销售给不同的报价，即使你是第二次去配眼镜，有的说在三个月内配第二副眼镜可以20%off，有的说只能给25$off.希望可以统一口径

Alex Liu

All the staff were incredibly friendly, and they were able to get me my glasses the day after I had an eye exam here.

Kyle Borello

The people who work there simply make amazing products better with their greay service. Ive been returning to them for 5 years. Always know exactly what I want. And remember all my preferences!

Ali Akhavan

Dr. Sherman was thorough, patient and to the point. The front staff are usually friendly.

Christen Ryan

My experience was excellent. Optometrist was great, a lady helped me pick out glasses which were ready the same day! They even had someone drop off additional contact lens trials to my apt building when I ran out of trials and my year shipment hadn’t yet been delivered. Talk about service! I’d recommend them to anyone!

Emily Dail

Walked in to make an appointment and they took me right away. The regular doctor was on vacation, but her substitute was an A+ guy. The salespeople out front were super friendly and were a huge help in finding me the right pair of frames. Trying on glasses can be daunting but they made it fun. They also had a really quick turnaround on the glasses. I'd recommend this shop to anyone. Thank you!

Junning Tong

Great price, great service.

Brandon Bogard

I have been going here for years for glasses, and recently went to get contacts. The staff here is beyond fantastic, I recommend this place to all my friends, and if your reading this looking for a new eyeglass store. Check this place out, tons of trendy brands and a great Chrome Hearts selection.

Kwamina Orleans-Pobee

This place is fantastic! Both the doctor and the staff were friendly and helpful and explained the various options and factors that were important for me during my eye exam/contact lens selection. All this while still being extremely efficient. After 16 years of various optometrists, this is the hands down the best experience I've had!

Claudia Wagner

Great doctor, friendliest staff and great variety of eyewear... Excellent service, would not go anywhere else.

Dana Yee

These guys and gals know what they are doing. You can tell they are REALLY into glasses and such. Eyeglass GEEKS! love them!

Michael Zelas

Perfect glasses! Rare optician that's interested in precision and patient about getting to the right outcome. I have a strong and quirky prescription and these guys didn't rest until the lenses were perfect and I was satisfied. Great range of frames too. Thanks.

Alejandro Osio

This place is great. They carry some good brands and the whole team is mad nice!

Greg Reynolds

Best selection and great team.

Michael Hoffman

Absolutely phenomenal selection of well curated modern frames. It is very clear from the moment you start your glasses hunt - that you are in the right place. My local optometrist (in Orange County New York) was bought out by conglomerate- their selection took a nose dive. About 1 year ago while walking around my wife and I happened to pop in here. We took note of the selection and professionalism. So now on my new exam I now need progressives and my prescription is strong and I need thin lenses. After getting my new prescription and testing out my local store and being highly disappointed with the selection we came to Visionary optics. 100% the right move - James the co-owner and his assistant were energetic, professional, courteous and knowledgeable. Their selection was great. I decided on a pair of Hapter's - something I had Never seen before - super modern, quality and inventive. The selection of Mykita's - my previous brand was excellent. By going to James - he was honest about some of the qualities and flaws in the different designs. Going to an independent store allows this. They want your repeat business - they want you to leave satisfied with their work. It is very clear they take pride in it. Zeiss lenses too - progressives, thin, transitions, anti smudge and anti glare. My first pair ever with Zeiss and about the same price for lenses elsewhere. While waiting for the glasses - They were in contact with me and it took less then a week. The lens arrived with the tiniest of flaws - Lydia - another optometrist told me about it right away and had already ordered a replacement. She was great with fitting me and super courteous and professional. This is the place. No BS. Thanks guys.