We offer you all the reviews of people who are using the products and services of Stanton Optical (Optics Shop) around New Mexico area.
As of day the business has a rating of 4.0 stars out of 5 and this rating has been based on 508 reviews.
As you can read, the average score it has is good, and it is based on a large number of opinions, so we may be pretty sure that the evaluation is quite faithful. If many people have bothered to value when they are pleased with the business, is that it works.
You know that we do not usually bother to write tatings when they are positive and we usually do it only if we have had a problem or issue...
This Optics Shop is classified in the category of Eye care center.
This particular Stanton Optical is pretty great when it comes to the customer service. Both Déja and Trisha were very helpful during my visit. With their help, I found out that I needed a pair of glasses more than I thought I did. Overall I’m satisfied with my new pair of glasses!
Was informed they no longer have an optometrist that can perform eye exams after showing up for my appointment. No clue why they let me schedule it in the first place. Edit: Went back a second time and the SAME THING HAPPENED. Girl at the front was especially rude this time and told me they called and cancelled all appointments but I never received a call and she wasn't willing to rectify the situation. THIS PLACE IS A JOKE.
Jazmin was very kind, informative, and fun! She made the entire process easy, enjoyable, and smooth. I’ll definitely be coming back here when i need my next pair!
Elliot was great! He was super knowledgeable and helpful. The process was super fast...they had my lenses so I was in and out in a jiffy. The place is really clean and nice looking too. Highly recommend this place!
Erick was great! He was very helpful and friendly. If anyone needs glasses I would recommend coming and asking for Erick! Best service I’ve received at an optical
Genna, and Dr. Tong made my experience at Staton optical superb. I traveled from Gallup, NM, and I was greeted with a welcoming smile as soon as I walked in the door. Dr. Tong was so humble but very helpful. Genna hooked me up with my new pair of glasses. Thank you ladies for all of your help.
Edward the sales manager has been so sweet & helpful! Tricia the general manager helped figure out the issue I had from the past employees putting incorrect info in my chart on my glasses. I'm very happy with the service here now! THANK YOU!
Deja was just great. Very professional knowledgable and a lovely girl to work with. My glasses were ready on time and fit perfectly
Jazmin is the bomb diggity!!! Super awesome experience. Definitely recommend! Would not go anywhere else.
Fantastic customer service! My kids needed their eyes checked and they were so helpful. I didn't think my son needed glasses at all but apparently he couldn't see far at all. Love this place!
Trisha is the best person on the planet! I was very worried that I would not be able to afford the pair of glasses I want it. However, she went above and beyond and order to insure my satisfaction. She is awesome sauce!
Deja was very helpful and all smiles today
Great customer service! Audrianna helped me with my glasses from start to finish and she was very kind and very professional.
Very fast professional staff Deja helped me pick out frames and knocked it outta the park! She has the same taste in eyewear that I had which made choosing frames super fast and easy!
HORRID!!!! No way to get a good accurate prescription with a videoconference eye exam! I went here and felt like I was at a car sales place. Went in for 59.99 two pair of glasses to be told it would be 455$!!! So i paid for my exam and left with my prescription and went to Americas Best and had the most wonderful experience andddd to find out my prescription way wayyy different and I need bifocals AND I was at risk for glaucoma and should seek further measurments!! NEVER EVER WILL I GO THERE AGAIN!
This was the most unprofessional place that I HAVE EVER BEEN TO. I went there with my co-worker after work. The tech that works there did not care to introduce herself or explain what she was doing to my eyes. I was so lost and confused. She did NOT clean the equipment when I sat there. She did NOT clean the equipment for my co-worker either and she was told to (stop moving!) during the initial evaluation. I informed them over the phone that I needed to be fitted for lenses and get my yearly exam and the guy over the phone told me it was no problem. The rude tech was in shock that I needed to be fitted for my lenses and told me it is "not happening" because there is no optometrist on site since it was 6 PM. Oh and I got my eye exam done over Skype! This was truly cringe worthy experience!!! Do yourself a favor and go to Costco to be treated with the respect you deserve. *Stanton I highly recommend re-evaluating you employees who aid in the eye exams. That employee was too rude and aggressive.
Wow best Customer service. After window shopping at other optical companies and I came to Stanton. Trisha LaRoque listened to my request and within 5 minutes she found the lightest and the color of glasses I wanted. She also helped me with my care credit and I will have my glasses soon. I have never experienced a nice quick and professional Customer service like today with Trisha.
Had to go twice and get my husbands eye glasses fixed. Waited over an hour and half with an appointment. Rude employees, to your face and over the phone. Customer service is non existent here. I watched several customers tell the manager how terrible their service was a walked out. The manager smirked and didn't offer an apology.
I don't usually bother with negative reviews but what I just went through was so insane I have to warn others. On December 29th, 2018 I went in to Stanton to place an order for contacts. After providing the type of contact I wanted and my insurance information I was told that everything was set and I would be called when the contacts were in. Fast forward 2 weeks: I called to check on the status of the order and after having to call 5 different times after being put on hold for 5+ minutes I was finally told that they had no record of an order ever being placed. This was odd but ok, I understand mistakes happen. However, then the guy who had helped me place the order on the 29th calls me back to tell me that he doesn't recall helping me place this order and the mentions that they have Medicaid on my file as my insurance.... problem is, I don't have Medicaid for insurance! So they have somehow mixed up my personal information with someone else's personal information and when I brought up my concern with this he casually says" well maybe there was a mix up with information when we changed systems". ARE YOU KIDDING ME???? Not to mention that during all this I was never offered a solution nor did I get the feeling that he cared whether this situation was corrected. I feel like I'm in an episode of the Twilight Zone. Save yourself the frustration and do not go here.
Deja was very nice and helpful and what questions I had she helped will tell more people about this place.
I had the pleasure of being helped by Jazmin and Parker today. They displayed a great deal of kindness, knowledge, and professionalism which made my experience with Stanton Optical excellent. because of these two, I would recommend my friends and family to visit this location.
Best place ever! So helpful. Jennifer took alot of time to help me pick the perfect glasses and made sure I was happy. She was super nice and honest. I'll definitely be coming back.
I have come here for over 2 years and I have never had one bad experience. Everyone is super friendly and Geena is my favorite! She is so helpful and very nice to everyone. She has helped me and my family so much. Everyone here is extremely professional and will do the absolute best to help anyone!!! Would definitely recommend:)
It’s was soo cool got my glasses the same day and for a fair price And Deja was so nice got me what I needed, I’ll be back for sure !
Trisha is by far the most informative associate they have. Stanton is very lucky to have her. I recommend Stanton and specially Trisha to everyone. You won’t be disappointed when you see her. Her customer service is spectacular and she goes above and beyond to ensure satisfaction. Go there. Go see her now!!
Seemed to be. Good place but then called for status on glass pickup..standard glasses for me but two weeks? They best place to work for employees but it is not for customers. When I called...30 minutes on hold. Followed by 30 minutes on hold followed by call to nationwide number..transfer to another hold after asked for manager. Update..still on hold for another 30 minutes so far..wow DO NOT BUY FROM THESE GUYS..BEEN TO LOTS OF PLACES AND NEVER BEEN TREATED THIS BAD BY GLASSES SHOP..THEY ARE JUST AS EXPENSIVE AS OTHERS BUT RUDE AND THEY ARE SET UP NOT TO ANSWER QUESTIONS EVER. JUST PUT YOU ON HOLD TILL YOU HANG UP. Update: glasses did come in on time they were polite on our return. But prescription was wrong in left eyepiece of wife's and my glasses. So..if you need glasses going to Walmart for better glasses and prescriptions would be good idea..that's where we are going maybe save money also.
We came in me and my husband and Manny the General Manager was great. He greeted us at the door and helped us find 2 pair of glasses each and he gave us a great. I would recommended Manny and Stanton optical on the west side to all my friends and family .. Thank you Manny
Trisha and Lani have been great! Very helpful and knowledgeable.
My wife brought in my daughters glasses, that broke, and Eddy was able to fix them for her. It was awesome knowing that Stanton stands by their products and Eddy was so very nice to my wife. I appreciate it.
The staff were friendly, but the price I was quoted for single vision sunglasses and clear glasses was not even close to the advertised two pairs for $59. I was given an estimate of $395 and this was with their cheaper frames. The previous year I paid $247 for two pairs at Stanton Optical. This year I decided to do some comparison shopping. Took my prescription to Costco and brought home non-glare sunglasses and clear glasses, both in nice frames, for under $240. Major discrepancy there.
Best experience I could have ever asked for! Patient, helpful, the quality is amazing, and great customer service! Jennifer helped my husband and I and she was the best person for the job. Very helpful and gave/ explained to us many options to help pick the very best one. We’re incredibly happy with our experience!
I had a very nice experience, Eric was so much help and made my experience so much easier for me to find what I needed.
Went in to pick up our glasses Jennifer was helping us and the frame just wouldn't fit correctly so Jennifer helped us to find a pair we liked better and reordered (No extra charge) to make sure we were taken care of - Tank you Jennifer
1st Gena at the front was wonderful and helped answer all of my question! She did a fantastic job and helped me get the best eyeglass package. I must say I did shop around before I got to Stanton and Stanton did have the best deal!! Friendly staff and my 2 pair's of eyeglass were ready in under 15mins!! I absolutely love both my new glasses!! My whole experience was great
Everything was great but feeling like, in my case at least, it's taking FOREVER to get my glasses back. But the people there are very friendly helpful and professional. Also checking your order status doesnt do any good... I think it says your order is being processed in our lab until they are basically ready to be picked up. No real update like "your order has been shipped to store location"
Yvette and geena have the most amazing customer service that I've seen in a while company's have lost that touch but not this one Fast friendly and efficient place to go if your on a budget and need glasses ASAP this is the place to go!
RUN away from this place!! If I could select negative stars, I would. They said they accepted all major insurances and would even honor out of network. Not once, was I told they would submit a claim to my insurance for the full amount which was taken from my yearly vision allowance that I usually use for my contacts. They charge $89 for the contact exam, I paid my $55 copay yet they still filed a claim for $90 to my insurance. I am out $145. Plus I can no longer have enough for a box of contacts in my yearly insurance allowance. When I called corporate, the CS rep. Catherine was just like oh well..which prompted me to do a google search. They have so many complaints and lawsuits, it is crazy. AOA AND SEVERAL other newspapers have written stories on them and the attorney general has even filed a lawsuit on them. So heed my advice RUN AWAY AS FAST AS YOU CAN FROM THIS PLACE. FaLSE ADVERTISING!!!
Audrey was very helpful and nice. Got my glasses in less than thirty minutes
My experience with Stanton optical in the Corrales location was good. Eric greeted me as I walked in and he listened to my concerns. The staff is courteous and the store was very organized. I also got my glasses done before I left. Thank you!
Eric was great! Very professional,and proficent.. highly recommend this young gentlemen to attend to you at this location!!!
Eric was very helpful and great to work with. He was very patient in helping my son find the perfect pair of glasses!
My frame died today...So I needed new glasses...I was able to make an appointment here right after work, I waited maybe 2 minutes for the exam and then another 15 or so for Trisha to work on my lenses after the exam. 10/10 would eyeglass again!
To be honest in regards to advertising, it’s misleading to say BOGO free plus free eye exam *but you have to pay for your prescription and the frames are ridiculously expensive. The only good part about my whole experience was how determined Jazmin and Trish were to figure out the best way financially to get me a pair of glasses. JAZMIN IS THE ONLY REASON WHY I HAVE ANYTHING GOOD TO SAY. She’s a doll and was super helpful and sweet.
UPDATE: I was overcharged by one of the staff when I told her I only wanted to do an eye exam instead of purchasing my glasses here. This person confidently said that it was $101.65 for the eye exam, only for me to find out after I go home to do a quick research that it was only $45. I called this branch to let them know what had happened only for me to be told that I needed to file a formal complaint and I was put on hold for a long time before deciding to hang up because I was wasting my time. Ultimately it wasn’t this branch that helped me out with my predicament. I believe it was corporate that called this location after I had posted a review on Google. Of course, I emailed their Customer Service line as well because I wanted to make sure this gets resolved. Two of the staff members ended up calling me after a couple of hours to help me with the overcharging issue and I eventually received my refund for the difference. If you are looking for a Stanton Optical, please look elsewhere. It doesn’t look good when you get overcharged for something as basic as an eye exam which all staff members should know the price of.
Great all around experience, Eric was awesome! Very helpful. Went above and beyond for me!I will be back soon!
Went to get glasses for my wife, they were fast and offered better options for better prices. Wife broke her glasses and had great service, nobody tried to trick her with expired warranties or anything. I broke my wifes new glasses a week later, took them in, and had them fixed immediately. Cost an amazing 3 dollars. They even realigned and cleaned them, and gave us a better carrying case. Trisha, Deja, and Lani all were incredibly helpful and nice. Just found out my son needs glasses, we will be going here from now on. :)
If only I can leave a 0, I would. We were there today and the guy that assisted us first was very nice. We were happy with the frames we chose. But when we picked them up, my glasses looked very cheap looking, have dirt from the cutting of the lens, and it didn't look even. They were even left wet inside the storage. So I went back in, and this lady that assisted us tried to clean it and the lenses have small scratches too. She kept saying it was fine and she doesn't see anything wrong with them. And since I paid $328 for 1 pair of glasses, I expected them to be great quality. It was just an anti-glare glasses. I was willing to pay that much. But the quality was just not good. I asked if we can return, she said that the manager left for the day. I asked if I can leave the glasses with them, she replied we cant just leave them laying around there they might get lost. What do you do with the glasses that needs picking up then? Leave them just laying around? Really bad customer service. She just seemed so annoyed with us. If you aren't too happy helping us, then why work there? I'm very disappointed. For a new pair of glasses, even no cloth came with it to wipe the lenses. My glasses didn't even contain corrections. Maybe I just expected too much from the cost of it. Too bad this place can't deliver.
Great customer service from Deja and Lani at the Gresham location! Both taking the time to help you find the perfect frames for you at an affordable price!
I had a wonderful experience with Staton Optical Corrales location. All staff I encountered were extremely helpful, courteous, and very knowledgeable at their job. My nervous toddler was getting glasses for the first time and employees Jennifer and Ivan went above and beyond to make my child comfortable and make our appointment as smooth and as quick as possible. No matter how busy these two employees were they made sure to answer all my questions and constantly checked to see if we were okay. I would highly recommend Staton Optical for your optical needs. Very affordable and well trained staff.
Very clean and friendly place with a more than helpful staff, unfortunately between insurance billing problems, lack of current glasses styles and designer name's, virtual doctor on a screen with a language barrier, and hrs later still no physical copy of my script that they promised to email. All in all epic waste of time and money.
Geena is awesome ordered contacts over at Louisiana still gave me some trials to hold me off
Worst eye appointment of my life. 2.5 hours and the doctor was on TV, not to mention there are like 5 chairs and a ton of people. Support your local doctors people. I was unaware they run this place like the jail. The young lady that was actually there physically was pleasant.
Deja Thompson super helpful!
Very friendly and helpful staff, especially Elvina, Trisha and Elena. Help us to choose new frames. Very fast repaired both of ours old frames. Gave us very good advise about glasses care. Elvina also speaks Russian which is great if you worries about your English.
Customer service is great, there's a very positive atmosphere in the building. Lani is very kind and humorous. Definitely recommend!
First of all, Gina is amazing! She’s always so helpful and great attitude goes a long wayy! We always get great service whenever we come, all of my family comes here and we love it. Highly recommend it!!
The manager Deja is the best I always come to her I highly recommended her to everyone
Awesome experience. Very helpful staff. 100% recommend
5 stars for Elvina, patient with the kids, attentive and customer service that makes it worth the outdated frames. However, they are stocking all new frames to match the current year. Must I not forget Trisha, who held the baby while I looked at frames, thank you.
OMG! Trisha was amazing and super helpful I can finally see!! Thank you thank you!
Wendy was excellent! Very friendly and professional. She walked us through everything and made our first experience one that we’ll never forget! My fiancé and I will continue to do business with Stanton Optical because they are great! #easyeyecare
After seeing some bad reviews on here, I have to speak up! I had an excellent experience at Stanton Beavercreek! My first visit was an eye exam and the two pairs of glasses (one pair was sunglasses). They had great deals and I think I spent about $200 total for both pairs and the exam. You can decide how you feel about that price. The doctor was really funny and so kind. I just had my second visit yesterday for contacts and I was really nervous. I got my exam, solution, and a 2-week supply of contacts for $80. This doctor was HILARIOUS and even though (long story short) they were slammed, he took his time with me and acted unphased. They are such nice people. Cherie helped me with my contacts and she was so sweet and made me feel comfortable and calm and not rushed. They all make you feel like you're the only customer in there all day. I would recommend this location to any of my friends and family.
They have the absolute best customer service! Helped me pick out the best frame for my face & answered all of my questions thoroughly. I highly recommend
My experience was fine! What I can't seem to speed up is disability wants information from you & you are taking longer than all my doctors!
Wish they would bring back one day glasses
Went in for a contact exam/fitting, they didn't try very many pairs, only one. The contacts they prescribed for me have gave me constant redness and irritation. I have astigmatism in my left eye and when I have a contact in there it hurts pretty bad, the doctor said "Well, this is what he wants" and "You won't be able to tell the difference" if I knew what I wanted I wouldn't have came in to ask a doctor. I would have gladly paid extra if the doctor had told me that I would need a toric fit. It was a complete waste of money, time and a lot of frustration. I have been using contacts all of my life off and on and have never had a negative experience until this.
Kudos to the caring, attentive, and professional staff. My young adult grandson purchased 2 pair today. He has Tourette’s and his vocal and motor tics were prominent while we were in there. Karen took care of us, and she treated him with the utmost respect. She didn’t give even the slightest hint that the repetitive slamming of his elbow on her desk, or his uncontrollable sounds, or his head/neck jerking bothered her in the least. It is uncomfortable for him to go out in public, and her calm demeanor really held his anxiety at a minimum. She helped him choose a second pair, and answered all of his questions. Plus a great price for 2 pair! I highly recommend this location for eyeglasses!
Andrew is fantastic. Super nice and great attitude. But the two stars are for the fact that they gave my glasses to the wrong patient! Now I have to wait again for them to remake my prescription and someone else is out with my glasses on! On top of that the person they gave my glasses to, the only similarity to our name is the First and Last initial. Does Emerald seriously sound like Emily?! Apparently they need to get their employees eyes checked. But again I will say that Andrew was excellent and had a great attitude.
Went in to see about a repair on some frames that I had damaged. Karen, the GM, was absolutely wonderful. Helped me get a pair of replacement frames on the spot. Wound up purchasing into the frame club to get four pairs under $99 for only $30-$40 altogether. Ordered new lenses as well. Great spot. Amazing service. Definitely would recomment to anyone looking for a great deal.
Karen helped us with all our needs! Great service and friendly staff
I had a wonderful experience at Stanton Optical. I ordered two pair of no line bifocal with transitions and anti-reflective coating. They are great. I love both frames and the vision is great. The staff was very helpful and nice. I got both pair at an awesome price. I received both pair in three weeks like they said. I do not think three weeks is to long to wait. I know a lot of optical offices take three weeks. I have been in the optical business for many years in the recent past, so I know how it works. They also did a great job at adjusting them.
Worked with Andrew, he was so knowledgeable and complementary. Seamless transaction, highly recommend this location!
Stanton optical your commercials are so offensive. I hate this man screaming at me over the TV and screaming at the Taxidermy dog make my stomach turn.
Don't go here. My exam was at 1240, I didn't leave until 230. I'd scheduled a contact and glasses exam, only received the contacts exam and prescription from an overly confident older man. My exam consisted of me looking through three different lenses, him asking what my current contact power was, and him guessing/confirming it. I asked about my glasses prescription, he said they'd get me set up out front and they didn't. Just passed along my contact prescription which I already knew. I'd expressed concern about papillary conjunctivitis recurring, he didn't express any concern or offer to look. While watching other patients experience's, people were in and out of the exam room disrupting what I'm sure was already a subpar experience. The other patients and I were juggled from room to room to wait. There was no one at the desk when I walked in to get me signed in and set up - the front desk is not in the front either, adding to the confusion. Amazingly though, even without a glasses exam, they were still trying to push their glasses on me. But reading other reviews, I'm going to avoid that at all costs.
My glasses were damaged while travelling. I stopped in to see if the could help me and the got my glasses back into great shape! Friendly and thorough service!
I went to get an eye exam on Saturday and my glasses arrived by the following Friday. Everyone was real professional and I had loads of help picking out new frames. A real relaxed environment, helpful and nice staff and quick checkout. I loved it, for sure going back.
They have an amazing selection and really work with you to get you a good deal. The doctor is very friendly and nice. My buddy JR Stroh (who was visiting from Knoxville) hooked me up so I could afford new glasses plus sunglasses and a warranty. Good looking out JR!!
Amanda was working at the Evansville location today. I apparently have a high perscription in my left eye leaving me pretty much blind in that eye. I'm panicking because I'm on a fixed income and I can't find any frames I like for the $59 deal. I had almost given up and went with very gawdy frames but she told me it would take 10 days to get my glasses done and that was not acceptable for my safety. I pick up my 2 pairs of glasses tomorrow with a smile on my face knowing I can see again. She is awesome and very friendly! I would give her 10 stars if possible.
kelly did a great job #easyeyecare for me and made picking out new glasses eady. They had a nice sale going. Got my first pair in less than a week.
I had a misunderstanding with my insurance and Stanton Optical. I was frustrated at first with my lack of understanding, but they worked with me and figured out the best solution for me. The exam was fast and easy. And picking out my frames was fun! I got some honest opinions from the team, and they really customized my experience!
The staff here is welcoming and professional Andrew the manager as well as the Doctor and other staff were very helpful in helping us find the eye wear we were looking for. We recommend Stanton optical to anyone looking for optical care.
Poor customer service AFTER they have your money. My eye exam was very nice. They were helpful. But after I paid them, it felt like I wasn't good to them anymore. They got what they wanted which was my money. They didnt give me my perception. When I called for it The lady stated you dont have it? well why didnt you ask them for it? I replied with I didnt think I was supposed to ask for stuff like that. I've never had glasses. They should've automatically given it to me. They tried to fax it but wasn't working. They said its something on my end and not their end and there isn't anything they could do, but I've sent and received numerous amounts of faxes that day from other companies. Finally, they said it was their end and said for me to come in that there isnt anything they can do, and they dont know when it would be fixed. What kind of company says that to a customer? I'll tell you what company, a company that only sees dollar signs. If they truly cared they would have helped me out. Taken my information and called me when it was fixed. I am not a life customer there I will never recommend them. Things would be different if they said it was our fault we will keep you updated on when we get things fixed. Or simply mail me my perception. So, after two and a half weeks I waited, gave them time before I posted this to see if they would called me with an update but never did. So, I went in got my perception and asked when the fax was fixed. The lady replied about two weeks ago. Why didn't they fax it to me, or get in touch with me knowing I needed this? Very poor customer service. Save the trip and dont come here. I will never recommend this company and I will never come here again.
I will be a life customer now. I am in the process of adopting a 15 year old girl. She has many eye problems (and has had many surgeries starting as a toddler) so glasses are a must for her. She has been needing glasses for almost 3 years but her birth mother never took her. It got to the point her glasses were being held together by duct tape and needed them asap. I took her to Stanton because of the b1g1 with a free exam. I order my glasses online so I never have had to do this whole process. The total was much more than I was expected, I expressed my concern and suggested I would just order them from the same site that I use. Macia (i think was her name?) went above and beyond to make sure that I would get a even better deal for my daughters glasses than I would ordering them online. I am beyond grateful that she was that committed to her customers and the service they provide. That was not something she had to do. Thank you so much!!!!
Dr. Levy is a very nice had no problems and left with a smile after my visit. Thank you Dr. Levy. Trucker wife Jennifer. Liked Stanton optical first visit.
Sorry to provide a poor review but I must. A friend referred me to Stanton prices. I come from Hamilton, Ohio and am Very Dissatisfied... My husband and I have purchased 6 pair of glasses. Glasses took longer to arrive as promised. Had to make multiple trips there to have correction's made for fitting. My husband sun glasses broke the second time he wore them. Took them back for repair and they looked his lenses into a pair they had on the rack. Like a fool I ordered 2 pair of sunglasses and as expected they were made with someone else's prescription and with no Tint...still waiting for them to arrive. They put a rush on them 3 weeks ago. I guess my expectations of a Rush order is different than Thiers.
This is the worst optical place I have ever been in over 50 years of purchasing glasses for my family. Told us glasses would be done in 4 days and it took 2 weeks. Horrible customer service. Person who was supposed to fit glasses never came out from behind the counter! We didn't even have chairs to sit on & we are seniors. She took 2 phone calls, talked to the UPS delivery man and in the meantime took 15 minutes to replace a screw that was wrong. She never touched the glasses to adjust them on the face, just kept asking if they were too tight. We left with crooked glasses that don't fit and our only recourse is to exchange them. No thanks- after spending $340 and receiving shoddy treatment, I never want to step in that store again. Totally incompetent.
Love the doctor. He's a nice guy. They ladies are very friendly. Our visit was fast. No wait. In and out. The pick up on our glasses was just the same. We will b back.
Karen did am awesome job!!! From helping choose to fitting! Definitely a returning customer for sure.
Craig is the man! He got me a $420 pair of glasses $100! Customer service absolutely exceeded my expectations. Customer for life! Thanks again Craig!! #EasyEyeCare
I have never needed glasses or been to the eye doctor before sO I was a little nervouse. However, the staff there was amazing and made me feel very comfortable. I highly recommend them to anyone who is looking for a new pair of eyes!
Wow! Won't be visiting Stanton optical ever again! Over $400 for glasses for both my kids. Didn't have the 2 for $69 the store associate said but they have it posted on Facebook? The doctor is fine. Kids like him. I call them today, the glasses should have been in last week!! They hang up on me while checking on my order. I call back and a diff guy answers and says is this for Ethan ******! Didn't apologize or anything! I will take my money and children elsewhere! Ridiculous! I can spend $400 anywhere and get better service.
Went in to get help with my glasses was met with an extremely helpful and friendly employee (Karen). She had a great sense of humor and was quick to help me with all my needs. I love this place ❤
We bought my husband some glasses there one pair of them the prescription was not right, the other pair the lens continuously falls out. I took the one back that wasn't right, they sent it out to get the prescription right on them they have had them for 2 and 1/2 Weeks. went yesterday to get the lens put back in the one pair he has and they were apparently short-staffed after waiting 20 minutes I left. so he has no glasses to wear at all now the people that work there are friendly but the service is horrible will never get glasses there again.
DO NOT GO HERE. I've never written a bad review before but I feel very strongly about my experience with this Stanton. I spent $45 to pay the on sight doctor for an eye exam and $418.46 on a buy 1 got one free deal. Both glasses came in a few weeks later and they were far worse than the prescription currently have. I asked for a refund and the manager refunded me the $418.46 but refused to refund me the $45 for the eye exam. When I pressed him on having the doctor refund me, he said that the doctor wasn't the issue but the glasses were just not the right shape for me and that can cause them not to work properly. I asked that Stanton refund me and he said there was no way of proving it was the glasses shape. Then he told me I could have another eye exam done to make sure it was done correctly... So I said great if it's free I'll do it... he said of course its not free. So he wanted me to spend another $45 to prove that the $45 I spent earlier was worth spending. Very disappointed with my experience.
#easyeyecare wendy & kendra were great with me today !
At first it seemed pretty good the staff was friendly and helpful but after waiting over a month and counting for my other pair of glasses I have completely changed my opinion. At first they said it would take up to a week for both pair's to be in well one week came and I only received one pair after that I kept calling every other day and was told something different every time I talked someone. One would say they were on their way they'll be in by the end of the week then another person would say something completely different. So finally I was able to talk to a manager so at first he said my frames were on back order then the very next day he said the lab had cracked my lenses! Needless to say I was told something different every time I called and this has been over a month. So last week the manager said that my glasses would be in next Tuesday so that next Tuesday I called expecting them to surly be in but what do you know now U.P.S didn't deliver them and they don't know where they're at! So now it's U.P.S fault! Long story short Stanton Optical is by far the most unprofessional wanna be business I've ever been to! And by reading the reviews I'm not the only one that feels that way either. So folks don't make the same grave mistake I and countless others have! Go somewhere else that actually cares about you and your business. Unlike stanton optical who just wants your money
I loved my girls at Stanton! They took great care of me, from the prep for the eye exam to helping me choose frames that were the best fit and the best look for me! Always with a smile, ready to go the extra mile! Thank you to Karen Goldbach and Christianne Osejo for everything!
I came here bought two pairs of glasses the one pair I bought broke the first day I had them I was mad so never even came back to replace them,then yesterday morning I was wearing my other pair and what do you know snap my other pair broke never had glasses break so easily in my life they people there are nice but paying ass much as I did around a little over 200 dollars I figured they would be good quality guess I was wrong
What a wonderful place so professional and personable. They have won my business.
Visited Stanton optical because of their ad, which is misleading. The ad says 2 pairs for $69. There is another eyeglass place that has that deal with 2 pairs of glasses, including frames and non-bifocal lenses. I assumed Stanton meant the same. At Stanton there were about 7 pair for 2 for $69 full glasses but they were hideous. Then I was shown another area of 2 for $69, frames included but not lenses. Pleasant place, would like them to be clear on the ad what 2 for $69 pairs is. Is it 2 pairs of frames or full glasses?
Good evening my recent visit to the Beavercreek store was outstanding. The quality of service and due diligence that I received from Rob and Andrew was supreme. I will tell everyone I know about my experience.
I messed up my glasses pretty bad at work. So bad I went where I got them at Walmart and they said there was nothing they could do. I didnt have the money to get new glasses at the time. I went to Stanton and Karen the manager straightened them up without any hesitation and was really nice about it. If it weren't for her I wouldn't have been able to go back to work. I'll def be back next month to get some new ones
Very pleasant experience at Stanton optical. Found two pairs of designer frames I really didn't expect them to carry for an affordable price i was very satisfied. There staff was welcoming, knowledgeable and empathic. I certainly left confident and excited about my new glasses that i haven't worn in maybe fifteen years. Special thanks to the wonderful ladies Christianne and Karen for there help. It was certainly a pleasure and im grateful. Good day.
The service was nice and helpful. I really appreciate the friendly environment and the honest people that we're working here. They were very specific on what I needed for me and gave me great deals!
Found the right pair of frames for me today at Stanton. Staff very friendly. Excellent customer service skills from Andrew. Thanks Andrew.
I bring my daughters here every year, won't go anywhere else. The staff always has a great attitude and works well with kids.
My experience with Stanton Optical was great. Came in to get a eye exam team took there time. Made sure everything was done right, then took me over the the frames, found two pairs Then Karen Goldbach took my measurements, then my tint and my two pairs of glasses fit Perfect, thank you Karen and the team for a Great Job!
Got helped out by a lovely guy named Andrew, great place to get glasses tightened without ridiculous fees!
Came in for contact exam, and the managers worked with me since my vision is too bad for contacts. They gave me two free frames and only made me pay $10 for lenses in both!! (With prism in all lenses)
3 stars mean 3 stars . I learned the hard way 450. 00 later . Staff very knowledgeable. Product horrible
Jasmin was amazing with picking out what kind of glasses I wanted and price wise. Her customer service was great ! Highly recommend.
Jennifer was amazing with my son. She knew what we needed and walked us through the process painlessly. She signed us up for the frame club and ensured we can come back any time to have the glasses adjusted if needed. Thank you so much!
Geena and Jennifer had the most amazing customer service helped me with everything I needed and then some, I have been here before and will continue to come back. Thank you Stanton optical for having the ability to make my glasses in 20 minutes.
Ordered all my children glasses one child had to be sent out and could take up to 2 weeks. Went back 2 weeks later to see if they were ready. Was told no order existed and that there was no record in file. Was told to find my receipt and bring it in as proof!! Next day received automated call that order was ready. Called again only to be confronted by same rude lady, asking why i could get a call that my order is ready if they couldn't find it?? Put me on hold... so far it's been 20 minutes. Pure geniuses working there.
I had an amazing experience! Everyone was super kind and patient. The prices were awesome! I never felt so great after getting a great pair of glasses and having them so affordable! Thank you
Trisha provided excellent customer service and was very understanding, as was the rest of staff and optometrist!! Definitely recommend !! Thank you Trisha and Stanton Optical!!
We looked everywhere for my daughter's new glasses. The wide variety of glasses to choose from made this our last stop! The atmosphere was very relaxed, we were able to take our time. We walked out with 2 pairs of glasses the same night! Excellent customer service.
Jennifer did an amazing job. She was fast, friendly, and helped me pick out the best pair of glasses for me. Thank you, Jennifer! I will get all my glasses from Stanton Optical because of you!
Had appointment for 12:45pm on Sunday, was not seen until 1:30pm, what’s the point of making appointment? They quoted that you can get eye exam and 2 pair of glasses for $59.99 or something close to that, complete lie. My total was $387.00 and this was with no extra put on my glasses. Told associate no way and to just give me my prescription, she says she’ll have to charge me for the exam, I said fine and I’ll take my business elsewhere, associate tells me to wait a minute and comes back and says she can do $250.00. I did go with that price but I will never do business with them again or will I recommend. I don’t like when a business lies and deceives you to get you into their business.
Id give 0 stars if I could. Went in to get a replacement on my lenses with my warranty, and my prescription had magically gotten way stronger. despite me telling them it was wrong, they will not take blame and insist it's correct. If it was correct I would be able to see!! There is no doctor on site. They do your eye test on a screen (which means they cant test you for prism). The 2 for 59 deal is a JOKE! It's 2 small rows of the ugliest glasses I've ever seen in my life. Go somewhere else and save yourself!! BTW while I was there, 2 other people came in with problems and complaints. Coincidence? I think NOT.
Great experience! I have never had glasses before and they took good care of me. Eric was very patient, answered any questions I had and was very helpful! Will be back for all of my optical needs!
I really enjoyed this place. They were very patient with my picky self. Customer service was excellent, especially the manager Mannie. I enjoy the huge selection they have for frames. I recommend over any other eyes glass place in town. Also affordable. But note its even though its advertised as a free eye exam be aware that you still have to pay $45 for the doctors time. Which is cheaper than any other exam. Walmart charges about $60.
Great Friendly Staff ! Eye Exam was quick and easy. Everybody helped us as much as they could trying to find glasses for me and my brothers. Thanks to Deja for being a good sales manager and welcoming us in. highly recommend
before I went, I read reviews..they were 50/50..so I was a little hesitant. I was instantly greeted by Yvette, who was super sweet and helpful. My appointment was at 12:30, but I didn’t get seen til around 1, but that was fine, I spent those 30 minutes looking for frames. I told Yvette I wanted the most basic lenses, seeing as my prescription was low, and I was tight on money. She totally understood and I got a free pair of second glasses..which were ready in an hour and a half. Definitely will be recommending this Stanton to friends and family. Everyone was great..happy customer :)
Great Service! Trisha helped me find the best prices and glasses that suited my needs. I got exactly what I was looking for. Happy customer, Thanks!
I went in for a glasses and contacts exam and had a trial pair of contacts and 2 pairs of glasses by the time I left. Their lab onsite is fast! I noticed an issue with the prescription for my left eye and went back, they redid my eye exam and ended up replacing both lenses in both pairs of glasses since they found a change in both eyes, again so fast I was surprised. Their customer service was amazing and they fixed my issues at no charge. Even if they are a bit more expensive than other places, I would gladly go back just for the care and service! But I felt their costs were comparable to other places I have been. The manager is wonderful as were all the associates that helped me. The only issue I felt they have is the virtual docs that do the exams. That will no longer be an issue as of June 1.
Big shout out to Deja. The sales manager at the Gresham location she was so helpful very kind and has excellent customer service skills. Thanks to Deja my family and I have found our new home base for all of our optical needs ... Keep up the good work guy's I rate this site 5 star's hands down
This place is a joke! I'm convinced they pay for the good reviews they have. My experience has been frustrating to say the least, and others I've talked to have had similar experiences. Below is what they don't tell you... **1st if all, they advertise free eye exams. This is a lie. Annual eye exams are covered by your insurance and if you don't have vision coverage the exam will cost you $50.00. **They also advertise buy 1 pair get 1 pair free, also a lie. **Your exam will be conducted over a computer with the optometrist or tech over Skype, unless you request an in person optometrist. Cost is the same.
Reccomend my girlfriend to stanton but she told me how weird it was to have an exam done over skype!!! Are u freaking kidding me?? And with a person who can barely speak English??? I feel stupid now for sending her there....If that's how you do exams now I'm not gonna bother returning I'd rather go elsewhere pay out of pocket to have it done by an ACTUAL person....I know call me crazy
This was seriously the BEST eyeglass experience I've ever had in all my years of wearing glasses. The staff was excellent! Dr. Adams and her assistant were incredibly knowledgeable and friendly! Super efficient but not in a rushed feeling kind of way like I've experienced at other eye exam spots around town. My time with the employees at the frame side was just as pleasant. Renee helped me choose my glasses, she was awesome. She was incredibly patient with my indecisiveness. Also, she was very knowledgeable and over all just extremely pleasant to do business with. Jon the manager was just as helpful and friendly. Overall, my entire experience with Stanton Optical on Corrales rd. was great! Truly, I highly HIGHLY recommend them for your eye exam, eyeglasses and contact needs. I won't be going anywhere else for my eye needs ever again!
This place was amazing the staff was super nice and friendly and Trisha was super kind and patient with helping me and my dad find frames 10/10 would recommend
Great service, very friendly staff! Gina and Jonathan were very helpful and I was in and out with my new glasses in under an hour! Will definitely be back next time
Jennifer was very patient and helpful. This place is awesome, they have great prices and the exam was quick and easy. Will come back to them if I ever need new pair of glasses in the future.
Deja at the Gresham, Oregon location assisted me today and she, and her helper, were both awesome. I'm a big guy with a big head and it's never easy for me to find glasses wide enough for my head, especially that are then in a simple style. I'd picked out a few options, and was a little wishy washy, when Deja was kind enough to go look in the back stock to see if there was anything there I would like. She brought out a few options and ultimately, the pair I chose was from the ones she brought out from the back. Thanks Deja. : )
I wanted to give them no stars. I came in for the ‘$69 deal.’ After the farce facade was unveiled , the total price of my two pairs of glasses were over $400. About a week later, I bent down to pick something up off the ground and my Glasses fell off my face. The arm snapped off because the screw broke off. They wouldn’t cover it, so I had to pay. $35 dollar feee to get something fixed I had owned for less than a month. This place is such a joke.
Geena was absolutely fantastic. She displayed strong professionalism and was extremely helpful. Stanton optical deserves 5 stars but Geena deserves 10!!!!!!!
Stanton gave my husband and me great personal service, spent a lot of time to get just the right add-ons to our order. We were impressed with the friendly & efficient staff. Ellen B.
I would like to thank Erik. I was panicking that my glasses were broken without a warranty and decided to get replacements at Stanton. Erik was amazing and helped me get replacement glasses for a cheap price compared to everywhere else. I was in and out with brand new glasses in less than 30 minutes.
I had an amazing first time experience. I have never had glasses before but the girls made it easy. Deja Helped me find the perfect fit that was also cute. Happy she was there to help me find the perfect glasses. Definitely recommend this place.
Made an appointment and 3:30, waited an hour and a half and still was no where close to being see. It was the most unprofessional, unorganized place I have ever been. Will not be going back again.
A bit surprised that the ophthalmologist who performed the eye exam/testing was not physically present, rather conducting the exam via tv satellite. The GM, Trisha LaRoque, did provide insight and reasoning as to why Stanton provides the satellite service as well as a conventional exam on specific days with the Doctor present. In addition, Trisha took time to discuss and answer our questions, providing information for us to make an informed decision on which frame and eye glass lense would be the most efficient style to purchase. All upgrades from a single vision prescription come with an upgraded price; bifocals, progressive lens, color tint, etc. The ads for 'special' low priced glasses normally do not apply to the veteran eye glass wearer.
I have been coming to STANTON for years, I went to the Louisiana location and I was very disappointedly in the staff. The never said hello or anything. I left to go to a competitor but remembered their other location and I decided to give them a another chance. The staff there was awesome and I am giving them 5 stars ! The staff was very welcoming and smiling made a big difference. Totally different atmosphere from the other location! Thank you and you will get my business from now on.
I was helped by Deja, and she was so patient. It was my first eye exam, and she kindly walked me through the process while simultaneously entertaining my crazy one year old. Kudos to her, she went above and beyond!!! Josephine and Camesha were also super helpful and kind. Will definitely come back!!!
Deja is helpful, courteous and very professional. Thanks so much for your help today! I will be back!
First time costumer/new to Gresham. When looking for frames I tend to have a hard time because my right eye is slightly lower set than my left so I look for certain frames,certain size of lenses,the bridge...let's just say I have my frame picking down to a personal science. But searching through a sea of frames in a very expired pair of glasses while looking for the specifications I want can be a challenge. Thankfully employee Trisha took the time to help me find the frames I needed and in my budget too! Due to the kidness and dedication I received at my visit, Stanton Optical Gresham is my new optical office.
Trisha and her team are absolutely amazing. They made so many accommodations to my specific situation and fully understand how hard I work for my money which was very well spent here. They made sure I could see properly and ensured I was completely satisfied. This will be my forever home for my eye health needs. Highly recommend! Thank you Trisha you guys are great!
Wonderful service and amazing deal free exam and 2 pairs for 59.99 plus tax. Got my glasses same day!! Will definitely be a returning customer!! Thank you
Eric and Jeanna were really helpful with my visit. She helped me pick out frames and he was really helpful on deciding on the different lenses. I am glad I signed up to be a member. :) really great experience all around. Really nice people and awesome service.
Deja and team were very helpful and professional. She helped me get my very first pair of glasses and the overall experience was a pleasant one.
The Best place to get glasses. Great customer service and good prices.
Keri went above and beyond to help me out last minute. The entire crew here is amazing. Highly recommend coming here.
Jennifer was a godsend! She took care of us quickly, offered fantastic service, and made sure we got the best price for our products. Saleswoman or not, she made us feel valued as customers. Coming back just for her!
If I could give it NO STARS I would....they neglected to tell me when I scheduled an appt that there would be NO DOCTOR in the room with me but that the exam would be done over the internet....needless to say they didn't get much business went somewhere that I could have my questions answered by a HUMAN not someone over the internet
Awesome staff. Good customer service. They really helped me out with my glasses.
My appointment was at 10:15, wasn't even seen until 11:30, had to do the preliminary exams multiple times because of "technical difficulties", and eventually left at 1:30 without my prescription because it was taking up too much of my day. I've never been upset enough to post a bad review. There's better elsewhere.
When I arrived for my scheduled appointment, the in-house optometrist had already left for the day. They conducted my eye screening by webcam, and the technician on the other end of the webcam was unable to issue a prescription. Totally unfair to the patient, and a waste of my time.
Awesome prices and friendly staff! Deja provided top notch customer service! Will continue to come here!
The first exam was done anadequately and glasses prescription reflected that. Second exam better but glasses not measured right. Third time around lenses had a distortion. Misinformed by staff, manager did not take the time to speak to me directly, customer service would not give straight answers and made me feel incompetent and still did not get straight answers about biling and refunding for both serives. Finally, spoke to someone and they took the time to explain the process and steps. My own insurance took the time and was more than pleasant. No one could tell me after the whole ordeal why not just change the lense? I will be doing my part and nevdr return to this place. Getting an eye exam from someoe who is not looking at you and following the prompts from a computer onto the screen, is a liabilility for the Dr. who signs all of these prescriotions. Not accurate. It is a good thing for those who got a good service not for those who did not.
Walked in on a Friday night without an appointment and was greeted by Kelly. Told her I needed new pads and an adjustment for my glasses. She told me no problem, took my glasses and put the new pads on and made the adjustments to my glasses in about 5 minutes. No charge !!! Great customer service!!! Kelly rocks !!!
Good variety of frames, Deja made sure I got the best deal on my lenses and contacts
Be wary of this place as it outsources its "doctors" to video conferences with people over seas reading scripts. I had to stop my person in the middle of the exam and clarify which lenses were 1 & 2 because he was rushing the exam so much that I couldn't tell which was which. My girlfriend did not stop them to clarify because she had never had glasses before so she was unaware how the process was supposed to work. She can see better but it's still unable to see details that should be perfectly clear if her prescription was correct. The only reason this place is 2 star is because the onsite staff is friendly and helpful and the store has a good selection.
My insurance can be used here. Our first time and the employees are nice, helpful. Thank you Audrey!
Eric, Geena, Adri and Jenny all helped in my experience here and they are an amazing crew to deal with I recommend them they will take good care of you
Steer clear of this Mickey mouse company. Not real optical or vision company. They just want your money.
I read some negative reviews here so just thought of sharing my review on this. Eric, he was
I walked in and I was so excited to get new glasses... The lady who is the receptionist is amazingly wonderdul. She is very sweet, kind hearted and willing to help. That is where the positivity stopped and everythjng went south. The eye exam is NOT free it is infact $45.00. The two free are roughly 20 random pairs that are either so hideous that no human could even manage them ironically or an adult of normal proportions would not be able to fit them. That is only if you QUALIFY for the $59 deal. (Few do) You don't know if you qualify untill AFTER the FREE exam. You are honestly looking at about $200 for a pair that look kind of ok. Everything about this deal is an upsale and a bait and switch. The only pair I found that would work for my face was a pair that was "accidently" put in the wrong spot and were $150. Lastly the blonde manager lady who makes all the decisions was mean and a variety of expletives that are inpolite to say. She even spoke poorly of her underlings. What a horrible experience made worse by management.
Horrible quality. So dissatisfied. The glasses were expensive and took 3 weeks to arrive. Felt like they were the same quality as the dollar store.
As a return customer I highly recommend this location. Jennifer is amazing! Great selection paired with great understanding customer service! Its nice to be able to have a product and service provided by staff who resonate with us as everyday people. Thanks again Stanton Optical and Jennifer! She deserves a raise for being helpful and real!
I really enjoyed my experience here. In particular the sales manager Deja. She made me feel really comfortable and relaxed. Even helped me pick my glasses. Giving me her personal opinion how they look on me. I highly recommend this establishment.
I worked with Trisha at Stanton Optical on several occasions. The first time I went in, she pushed signing up with their membership vs using insurance, and I thought she was just being a pushy salesperson but actually she was totally right that it was cheaper to NOT use my insurance. I later had an issue with my frames and she helped me free of charge. She's also been really patient and pleasant with my small child, which I appreciated. I've worked mostly with her, but really every interaction I've had there has been very pleasant.
I came in 30 minutes before closing and was looking for new eyeglass. I was looking for specific size frames and lens type. The staff were helpful and went through the frames and we found the specific frame size. I was going to buy one eyeglass but the staff member offered me some options so I got two frames. Wow! I'm just waiting them to come in sense they where special order request. Great Staff and the store was clean and organized. I would purchase another eyeglass.
I recently visited the Corrales location and had a very good experience. I specifically chose Stanton Optical because I was on a budget, and they have a good selection of frames I could afford. I walked in and was helped by Kelly, who assisted me in selecting frames, but did not stop there. Kelly knew I was on budget, and was very understanding, going as far as to give me a discount that allowed me to walk out with my new glasses (the ones I really liked) that same day. It only took about ten minuets after my purchase for me to receive my glasses. Overall, Kelly made this experience an awesome one, and I recommend Stanton Optical because their staff DOES care.
Very nice and very helpful. Thank you Trisha and team!!!
very dissapointed in the lack of integrety of this place i had my glasses ordered a wwek before christmas since then they have called me in twice to ick them up and had no idea what i was talking about when i got there then they got lost in the mail i dont live in gresham it takes me 2 1/2 hours to get there i mean the list goes on and i was just told today that its going to take them another 2 days ridiculous..
We had a very pleasant time working with Erika. Everything was done to our satisfaction and the two pair of glasses are perfect. Thanks so much.
Deja was very helpful and quick to greet when walking in the door. Very kind and professional.
Shannon is amazing!!! Visited the Gresham store for two pair. She went the extra mile helping me pick my frames
This is a wonderful place. Also, my daughter's glasses were stolen and they gave her 80% off another pair. Everyone else said she had to pay full price.
An Absolutely AMAZING experience!!! The staff was super sweet, helpful, knowledgeable, kind, and honest. They got me in literally within 2 mins of me being there! The ladies Jennifer, Geena, Audry, and Brianna were very very nice and professional, and Joseph, who works in back, was awesome as well!! My glasses and contacts and exam was the best quality in Albuquerque in my experience and was very affordable! GO HERE IF YOU WANT THE BEST SERVICE FOR VISION. Thank you Stanton Optical on Corrales!! :) :)
Trisha at Gresham made the experience quick and easy. I hate shopping for glasses but she made I painless. The place is quite and clean with lots of choices. Trisha even had my prescription faxed over from the eye doctor so I didn’t have to come back when I didn’t have the right paper. Everything is easy breezy and I also saved lots of money.
Amazing experience. Was in and out with an eye exam and a new pair of glasses within under an hour. Everyone was so attentive and ready to take care of my needs as I wandered through the many many various styles of glasses. Was given an amazing deal on my glasses for ONLY $20. Such great people, thank you Morgan for all your help and the great deal! Will always return to you all for great service.
If I can give them 0 stars I would. Absolutely worst place I’ve ever been. They gave me the wrong eye prescription and refused to let me return my contacts.. I had a doctor tell me I had an eye hemorrhage and when I went to a specialist they said nothing was there. Glasses are over priced as well.
I went to get a exam today & I am very appreciative the manager went out of her way to make sure I got the glasses that I so desperately needed and wanted.Thank you again! I will be back for my spare pair & my sun glasses.
Everyone was super friendly and professional. They do not take my insurance but I got a great discount for having it. I got my glasses for a great price and they were ready in about 30 minutes. I highly recommend Stanton Optical.
Went in to get an expensive pair broken glasses repaired and possibly purchase a few more pair. Guy at front desk says he can't repair the glasses which I knew wasn't the case. When I told him I knew the frames could be replaced he then said the lenses were nicked up looked like a animal chewed on them and he wouldn't feel comfortable fixing them. I only wanted them repaired for a backup but he was more worried about up selling than having a long term happy customer.
I had my exam with the Dr who is amazing! Exam didnt take long so i was a little nervous thinking they weren't going to be right BUT my 2 new pairs of glasses were great! But oh no one pair I broke so yesterday i went to store to have them fixed. Thats when i met Christianna she was amazing she exchanged my lenses with their display pair of frame. She made them fit even better then before. What great service and wonderful personality even close to closing time when 4 costumers can in after me i never them fussing just getting the job done.also working hard was Tamara, great team work girls with great attitudes!
Took my wife and daughter to Stanton for eye exams and new glasses my wife’s two pair worked out fine my daughter however did not first exam done and new glasses she couldn’t see well enough to pass her eye exam at the B.M.V. For her temps Stanton said the big lenses and frames were fish bowling and aren’t going to work for her. second exam and new glass small frames and lenses still couldn’t pass eye exam at the B.M.V. Went back to Stanton this time different doctor they said he’s better he takes more time to do the exam he tells her she can use the big lenses and frames this pair is some what better she can see faraway now passed B.M.V. Eye test but can’t see small letters other words she can’t read with them and this pair the lenses keep popping out Stanton tells her she needs to pick a different set of frames the lenses are to big for the frames. The lenses were to be made to fit the frames she picked.she walked out . Her grandmother took her back and i being her dad told her to return all glasses to Stanton and get a refund tired of dealing with them. they refunded $15.00 dollars and kept $45.00 for non refundable eye exam . Are you kidding me three eye exams and still not right and you’re changing me for not getting it right on top of that they were very rude to my daughter and 72 year old mother telling them you can never come back to Stanton.like we would ever comeback for another dose of that medicine. And just to say if you check the B.B.B. Better Business Bureau Stanton has an F Rating for failure to respond to three complaints filed and for failure to resolve underlying causes of a pattern of complaints. Stay away people.BAD just flat out BAD!!! for business Stanton
I came in for the first time last week just minutes before they closed for a minor repair, and they were so nice about it (I hate being THAT guy). They were so welcoming and friendly, and took the time to price me out on some new glasses, which was more than HALF of what I'm used to paying with the other guys for just one pair. Based on the customer service I received, just know I will be back very soon, and bringing the whole family!!!!!
I ordered and paid for glasses on March 4th. It is March 22 and I still don't have my glasses. I called all day long on the 21st and no one answered the line dedicated to checking on your glasses. I left 2 messaged and no one returned my call. Today I actually got to speak to a person. The glasses are still at the lab. No promise as to when I might get them. They will call me back... I'm not holding my breath. This is the last time I will ever give my business to Stanton Optical. Terrible service, terrible customer service.
#easyeyecare Wendy did my pretest and I felt very welcomed by her! Also the deals they have going on right now are awesome! I was finally able to afford glasses after a very long time! Not only that but Karen helped me pick out the glasses that best fit my face and was so personable. She even said I reminded her of herself and just made me feel so happy with my new glasses! These people are the best!
Awesome customer service. Tamara truly went above and beyond to ensure my complete satisfaction. Karen the general manager was also absolutely outstanding. We could all learn a little something from these to ladies when it comes to customer service and people skills. I would HIGHLY recommend anyone with optical needs to shop here.
I had an appointment at 10 am. Got there at 9:30. I waited 50 minutes until my name was finally called. The doctor was a lady on a projector screen that did my “exam” so when my exam was over i waited an additional 35 minutes for my prescription which then was told they could not give me because their computers weren’t working. I was so tired of waiting that I paid for my exam and left. So ridiculous. i don’t even want to give Them my business after this. I’m pretty sure I was over charged for my exam as well.
I went to Stanton for their special, and somehow my buy one get one free came to a huge grand total of over $400. They proceeded to give a variety of discounts after I explained that that total was completely unaffordable. Then, when they arrived the prescription was completely wrong. I had to then get another eye exam to correct the prescription. This cost me my time and money. Now, I am still waiting on the corrected glasses to which should have had a rush put on them. I went to Stanton for their special to which cost more than the advertised price, the prescription was incorrect, and I am still waiting for my glasses in order to renew my drivers license. I feel as if I could have paid the first grand total greater than $400, I would have taken advantage of, by deceptive sales techniques. I won’t return there in the future because of this complete mess
I walked in so clueless, and Megan helped me out so much!! Thanks again, love my new glasses!
Absolutely terrible! Expensive to the highest proportions and they keep pushing you to buy the more expensive brands due to their commission. They are not by any means "good" or "nice" people. They make you wait....for hours. They pass off a fake vibe that convinces other patients that they care but they are working at their own slow pace. Not recommended! You'll pay too much for a horrible experience.
The past two times I've been in this store to purchase glasses....literally no one spoke to me. Last time it was kind of busy so I thought I'd try again. Plenty of employees walking around today talking about lunch, but not a single person spoke to me and I was in the store for probably thirty minutes. I'll take my money elsewhere. Enjoy your lunch.
The staff was great really nice absolutely loved it there will be back.
1st time visit Dr was excellent his assistant great And Katie who helped me with my eyeglasses was professional and wonderful So there you go!
I have bought glasses from Stanton Optical in Beavercreek, Ohio on two different occasions and this last time was the worst customer service I've received from anywhere. My first pair of glasses, which I purchased in 2013, started to get swirls in the lenses and the associate at Stanton told me it must have been what I used to clean them, but I cleaned them how they told me, with the microfiber cloth. They fixed my first pair with no problems. Because they fixed the first pair, I decided to them another chance. The next pairs of glasses I bought, in the summer of 2015, I cleaned them exactly how they told me (I used the lens cleaner and wipe as they suggested). Now, my new glasses are getting small "bubbles" on the lenses. I took the glasses back thinking there was a defect in the lens, I was told the coating was starting to come off, it was just 2 months after I had bought them. I was asked how I cleaned them, I pointed to the wipes and cleaners they had on the counter, which their response was I should only use water and a microfiber cloth. They would not fix the glasses for free, it would cost me $20. I didn’t have a second pair of glasses with me, so I did not leave them to be fixed. Today I asked my husband to drop the glasses off on his way home from work. The associate grilled him about what I did to the glasses and kept arguing with him about it was all my fault, that I had done something to them. He mumbled under his breath at one point about how alcohol wouldn’t cause it, then later said they must have been cleaned with alcohol. Now I have to pay $50+ to have the glasses fixed. They keep telling me different things I should do when it comes to cleaning my glasses. Any respectable business would fix the problem, especially since it was so soon after purchasing the glasses, nor would they argue with their customers the way they did.
Terrible place. Ordered contacts and glasses. My glasses were completely messed up. The manager handed them to me and the tool to fix them! After I got the back for a second time the lenses were still terrible. I had contacts on order and never did get the right ones and they refuse to give me my prescription even though it was their mistake. Called to speak to the manager who knows nothing about glasses and she never did call me back. Worst place I have ever been for glasses. Unprofessional and treated terrible.
This place is a joke. I had an appt @ 415 for only a contact exam. Finally after being moved from room to room (one being a "virtual eye exam" with a person on a television??) & sitting around for almost 2 hours I was given my rx only for them to tell me they don't have the trial contacts that they say are part of the $89 exam in & I would be getting a pair that are a lesser rx but "they'll be fine". I paid for what they told me I would receive on the phone when I scheduled...an exam & a pair to take home. Seemed like 1 girl was doing all the work. There were people still waiting when I left that were there before I arrived. I should have known...you get what you pay for. But I didn't really get all that I paid for & wasted 2 hours sitting around.
Best people friwnsly smiles and lowest prices i have ever seen bu really loved the people
Anne was Great! She helped my husband and myself to get glasses at an affordable price. Anne was very helpful. Thank you for Outstanding service!!
We will never be returning here. Our experience does not even deserve one star. I scheduled an appointment for contacts for my husband, and when we arrived we again reminded them that it was for contacts and that he has never worn them. They did the exam and ten went to check us out. We asked why he hadn't received a contact fitting and they were so confused. We ended up getting him a contact fitting but really an employee named Cassidy just gave him som contacts and left him to put them in on his own...he's never worn contacts and I had to help him, no employee knew how to help him! They did not listen to anything we said and it was a terrible experience. We will be going to another Eye Doctor to receive a proper exam and contact fitting.
I called Stanton Optical this morning looking for a Silhouette frame. I had the pleasure of speaking with Karen Goldbach, who went out of her way to find me three Optical Companies that carried the specific frames. I would like to also say that she took the time to look up each Optical company, their address, their zip code, and their phone number. She even went as far as to tell me that they were each one closed today and would reopen at a certain time on Monday. I would like to commend Karen Goldbach for her professionalism, her kindness, and the way she cared for me as a customer. I certainly was impressed with Karen Goldbach....she literally made my day. Thank you ever so much, Karen. I would highly recommend Stanton Optical to anyone that I know or would meet that was looking for this kind of service.
Worst customer service I've ever experienced. Paid $400 for a pair of glasses with warranty. They lasted just long enough that the warranty expired. We thought that by paying a little more that we were getting quality work. Then when I called in to get information on the prescription, I was on hold for one and a half hours before I hung up. Why go back when I can order glasses on line for 10 bucks.
My elderly mother needed glasses after a recent cataract surgery so we stopped by Stanton Optical in Beavercreek, Ohio on Saturday before the 4th of July, ten minutes before closing time! Andrew was the only person in the store so poor thing got stuck with us! He was so patient and kind with my Mom! We left an hour later, 50 minutes past closing time and he was still smiling! Kudos to Andrew Lyons for making an 88 year old woman a happy camper! Thank you Andrew! You Rock!
First off free exam is a stretch ..eye exam not in depth enough ..very fast .....you take exam and pay for it right away ....then if you buy glasses they take it off .went in for free exam .....buy one get one ..$325 dollars later I’m informed the send off to Florida so glasses in 10 to 14 days ... then pick up and one eye blurry .checked and discover lens off ..send back to Florida...14 days later...same thing ...send back ...10 to 14 later second exam because still off .send off again only to get back and worse than it started ...2 months later no glasses ask for refund and I paid cash at time of purchase but now I have to wait on a check from corporate office .also won’t refund the exam money ...even though they can’t get it right .the girls are nice there but the dr is not thorough enough ..I wish I’d have never went in. After I left I stopped into competitor down the road and received a much more in depth exam ....
I have to say I had a really good experience last week. The Dr. was friendly, the staff was professional, and they price matched my contacts from the internet. So, instead of taking time to order my own, I took care of business there. I appreciate it, thanks!
My mother and I went in this morning, and were blown away by the customer service and how helpful they were! Wendy and Craig were excellent! Thanks again Craig for helping us get an amazing discount on top of the promotion for our glasses!! Definitely are customers for life! #EasyEyeCare
Wendy was great! Very nice and helpful. Answered all of my questions. Easy, fast and friendly. Will come back!
I had great service. Everything was wonderful. I was greeted by Rob as soon as I walked in the door. He was very nice and helpful. Then Karen was helpful with picking out frames and lenses and getting the pricing together. She was very informative. Everyone was very personable. I was VERY impressed with Karen and Rob's expertise... they need a raise!
Excellent experience, recommend asking for Tamara. She was quick, efficient and highly personable, plus she is one of the managers. I would absolutely go back there and hope Tamara will be the person to assist me.
Takes forever to receive the glasses. Went to pick them up today and waited at least 35 minutes. Poor staffing. One person there but he was also having to fix the glasses of three people in front of me.
When we bought my daughters glasses we were told about 2 weeks before they would come in. It was less than a week. When we picked them up Daniel was extremely helpful. He took the time to make sure my daughter was comfortable with the fit of her new glasses. We were also very pleased with the large selection of frames available.
I HAD KAREN GOLDBACH BOTH TIMES I WAS IN THE STORE SHE IS GREAT! VERY KNOWLEDGEABLE HELP ME A LOT. I WAS PLEASANTLY SURPRISED THAT MY GLASSES CAME IN SOONER THAN EXPECTED. WITH EMPLOYEES LIKE KAREN WORKING THERE I WILL BE BACK! GREAT VALUE FOR THE MONEY PATRICIA MUELLER
Had an exam today and Craig Nickols got me a great deal on some great glasses!
We had a great experience at gresham optical with Deja she was great and very helpful
Stanton Optical was amazing. Jazmin helped me and was very patient and kind. She took the time to help me pick the perfect frames and answer all my questions. Highly recommend. Thanks, Jazmin!
Went to Stanton Optical today on a Saturday as a Walk-in. I was interested in getting an eye exam and glasses. I was treated very well and was in and out in less than 45 minutes. With two pairs of glasses in my prescription. I am really thrilled that I reviewed both pairs of glasses same day, no wait time! They treated me and my Family with care and respect despite my 6 Year old being very difficult. I will definitely be returning here in the future.
Unable to get the reading portion of correct. First time was a all blurt. Second time was a supper narrow pin hole that only allowed on word to be focused.Then charged my wife $20 extra to pick up 3rd atempt and still not fixed.. Have to be less than 12 in to see. I have better things to do than to keep revisiting them to get this right
Geena is the best and kara they rock
This location is THE BEST! The most helpful and friendly staff. I keep going back cause it’s always such a good experience. Jonathan and Jennifer helped me last and WOW. Best customer service I’ve experienced in a very long time.
I visited this location and I noticed everyone in the store wasn't very nice, or helpful. When I went to pick up my glasses they were not done correct. This is my second time having them fix them and they are still wrong. The only nice lady is Erica, everyone else needs to check their attitude.
Deja is fast in getting what i need when I need it.
Best experience! Go see Geena, Audrianna, Yvette, Kris or Eric. You can't go wrong the whole crew is amazing!
Jennifer was extremely helpful through our entire process for our purchases. The greatest experience we’ve ever had with having to buy glasses and contacts. Quick, wonderful, great prices, and service, would definitely go back and recommend to family and friends!
I had an amazing experience at Stanton Optical in Gresham. They took great care of me and their staff is awesome and friendly. Ask for Jazmin, she is awesome!
Jasmin was awesome, helpful, polite and respectful but the experience as a whole was trash. It felt like a low end car sales deal at a bottom end lot. The manager is rude and completely disrespectful. She treated us like second rate citizens when we mentioned the $59.99 deal. She pointed at a wall and walked away. I'll go back to Americas Best next time. Jasmin was the only reason we stayed and that it got three stars. She should be the manager and the other lady should go sell cars somewhere.
We got a mailer that advertised 2 pairs of glasses for $69 plus free eye exam. The eye exam is supposed to be paid separately then a discount for the same amount ($45) is given in the glasses purchase so the total would be $69. Don't try this if you also want contacts. The exam will be $99 and THEY WON'T GIVE THE $45 EXAM DISCOUNT ON THE TWO PAIRS OF GLASSES. The employee acted like the eye exam is different for contacts. It is not. There are just a few extra steps. Not sure why the exam discount couldn't be given for the 2 pairs of glasses as I would be paying more for the exam, buying 2 pairs plus contacts. That's more money spent after all. When I made the appointment, I asked questions to find out this info but I didn't get accurate information. We walked out before the appointment. $99 for a contacts exam is way too much anyway but it would have been a good deal with the promotion.
Chris F was awesome. Friendly service with all employees.
They offer $59. but no one would ever wear those glasses. They exam was over online chat. I was expecting to see a Dr. In the office, but maybe the Dr. Was in India?
Dega was very nice to us today. And was very helpful today to
Trisha was awesome to work with! She helped me pick out my frames. She took her time with me explaining the different options. By far the best customer service I’ve received anywhere in a long time!!
Had a great time with Deja Thompson. She was a great help and took as much time as needed. It was a great experience. Greasham lication.
I had a great experience with Stanton Optical. The manager, Gavin was amazing! All of his staff was wonderful! I absolutely love my new glasses, thank you guys so much. Will definitely be recommending this location in the future.
Super pleased, the eye exam was fast and easy. Tons of frames to choose from. And they were able to save me nearly $200 on 4 pairs on glasses. I already loved Stanton Optical, but now I love them more. Highly suggest them.
5 stars to Eric who helped me! He was patient and persistent with figuring out my insurance and helped make a corporate place feel welcoming. He was helpful even when manageament was not and often flat out ignored my or his questions. 3 starts overall. It was a little weird doing the exam over a video call, but welcome to 2018 I suppose. I liked how I got my glasses in 10 mins. The rest of the staff was standoffish though.
Very efficient, time sensitive Service! Got my exam, and my glasses with an hour! Thank you Eric, for your professionalism and patients!
Eric was very helpful. My son needed glasses ASAP and we were able to get that accomplished with great customer care. Thanks!!!
Deja was amazing helping me with my broken glasses and getting them fixed quick and I loved it. She has such a good attitude about her work and what she does. I will always go back
Very great service from Erika, very attentive and generous. Thanks so much.
My son had lost his glasses and we were leaving in vacation . I took a shot at the Corrales west side store. Eric was amazing..,he took such good care of us and got us in and out quickly. Dr. Tong was awesome. She was professional and friendly. New favorite eye doctor and optical store
Excellent service from Deja! Very knowledgeable about optional offerings and frame selection!
The staff was helpful, patient, and kind. But our eye exam was done via Skype. The video chat kept cutting in and out and I don’t think our prescriptions ended up being accurate.
Had an appointment here for Friday. Got a call they needed to reschedule me for Sunday. No biggie. I go in and the front desk girl is rude , also is eating at the desk. Not really professional especially since myself and my daughter both have food allergies. I get into my eye exam and the dr says okay read the bottom line...ok I did that he says you have 20/20 vision everything is fine . I told him again I've been having zaps of pain behind my eyeball and was worried it was related to my trigeminal nerve problems. He than preceded to tell ME how bad nerve pain is and how I "would know " if it were nerve relate . Like no kidding. He didnt preform any other eye tests! None! He told me he was an MD filling in and to go to my doc so because they can do more. (Like a HEARING TEST! HE LITERALLY SAID THIS!) What a waste of my yearly exam. Walking out he literally asks if I've been reassured ?! Really? No I haven't. I have had routine eye exams more diligent than this. In fact of all my eye exams ever, I have never had so little done. It was like a school exam. Read the line..ok..next! I spoke with my doc who reccomend going to an eye doc first since the pain is directly related to my eyeball and also being as I have trigeminal neuralgia which can and usually does affect the eye on the same side. lol. I feel bad for anyone who has to pay for that exam . Luckily tricare covers it for me but the next one (a real exam) will have to be out of pocket since this place had no clue. I highly recommend going elsewhere.
This place is horrible. All they care about is trying to get you in their business for a "free eye exam" which isn't free. These are the car salesman of eye exams. Came in to have an eye exam for medical employment reasons. Upon my exam I provided a fax number where all of my test results needed to be faxed. They said they would send them but did not. Tried contacting them on multiple occasions and was hung up on multiple times when saying no to scheduling a "free eye exam". My employer has tried reaching out multiple times to obtain the proper paperwork and same story they just hang up. This place is garbage. Don't waste your time or money. Never have I had a worse experience.
I had a great experience. Customer service was great! Trisha was so friendly and helpful to me. I highly recommend this place.
Today was my first time at Stanton and it was a great experience! Gina and the mgr made choosing sunglasses a great experimeter! I’ve worn glasses for years and have spent a lot of time at optical offices, this was by far the best overall experience. Highly recommend!
Just called for a quote just to see how much it would cost to purchase Frames and Lenses out of pocket with them, and the guy who "helped me" didn't help whatsoever. He just wanted to book me for an eye exam? Not sure why I needed one when all I wanted was a quote.
deja was amazing and very personable!!! Highly recommend her and the team at Stanton optical
Fast quick and friendly they really helped out I lost my glasses on the freeway driving my motorcycle and had a new pair in an hour thank you Stanton
False advertisement. Today my dad came in for the eye exam and two “designer” frames for $59.95. The ophthalmologist did the eye exam/testing via tv satellite, they weren’t physically present. When it came time to check out and select the frames for the prescription lens he was quoted $350-495 for the two frames with the prescribed lenses. When he asked the receptionist about the special offered on tv she acted surprised and then directed him to a small section of frames that didn’t even fit his head and were definitely not “designer”. Stanton Optical gives false advertisement. When something seems too good to be true, it typically is. This place offers a $59.95 scam.
Deja was the biggest help and repaired my glasses faster then i could type this review! Thanks
My new glasses are great.
My experience was great! Great prices and fast. Service was pleasant and glasses are good quality. I have referred family to them. Thank you Stanton!
I had a late appointment scheduled and they took me several hours early! Everyone was super helpful the entire time and took the time to allow me to adjust my eyes for the exam due to my long history of eye strain. Highly recommend the Gresham Stanton Optical!
Started to go here because it was a good deal, but they are incredibly unorganized and the headache is not worth the price. Both my husband and I ordered contacts which they offered to ship to our home because we live out of town. They were never shipped and when we called the office to check in, nobody answered. Finally had to drive to the office to get them. The eye exam is a Skype conversation with a doctor - if you have any need for a personal conversation with an attentive doctor this is not the place for you. To make matters worse, every time we go in -regardless of if we’ve made an appointment or not - the wait is over an hour to sit in front of a computer screen.
Great experience. Eric helped me. He was very professional and efficient. He explained my vision plan and what would work best. I would definitely come back and recommend it to friends and family.
My experience at Stanton was excellent! Jennifer was very sweet and helpful getting the right frames picked out! Cara was also super helpful and kind. Will definitely go back!
Shout out to Gina... She was quick to help as soon as my family and I entered. Gina went over and beyond to meet our needs and assisted with getting checked out and took care of us. I will be referring any one I know to Stanton Optical in Corrales thank you it was a great experience.
Great deal on some Cute glasses for our daughter. Jennifer really was a great help! Thank you
I had a very positive experience here today! Everyone was very helpful. I came specifically for a contact exam and the process was straight forward and all the staff members were super friendly! I talked mostly to Gina and Gavin here, they are wonderful. The technician (I can't remember her name) was also very sweet. Gavin was incredibly helpful with giving me the best trial pair that he could. He was also very patient and helpful with financial matters. He is able to work with you and it is greatly appreciated. I will most definitely be coming to them from now on. Thank you all!
Everyone at this location was very nice. The exam was quick and accurate. Yvette was so nice and helped me pick out frames. Stanton Optical will definitely be my go to place for all my vision needs!!!
Audrianna helped me as soon as I walked in she was very professional. She explained everything to me and made it a great experience.
A great place. The staff is always helpful and extremely nice. Today my wife went in and got an amazing deal. I been there before and I also got a great deal as well. A nice clean environment, a friendly staff, and greats deals will keep us going back when we need more pairs of glasses.
Trisha and Lani did an amazing job. Picked out some glasses that I would have never and then I ended up loving them. They got me rocking some red Bougie prescription sunglasses
Deja Thompson and her whole staff truly care about their patients. I was in an out of the office with minimal delay and the pricing wasn't half bad either!
Quick help and very friendly workers making the trip very easy.camesha deja and kari made getting glasses enjoyable .
This is a great place if you are looking for a good selection and good price. If you are looking for good customer service I would stay far away. If you have issues or wanting to know why your glasses are taking so long to come in they could careless to help. Follow up 9/30/2018 Spoke with Stanton corporate and they came through on this for me. They made things right and brought good customer service. When I went to pick the glasses up, I did have to wait a little bit due to the store being busy. The person that helped me that I have not seen there before was very friendly and helped me get my glasses.
Trisha. Andl. Lani. Very. Personable and funp. My expiriance was. Impressive!
Poor communication with staff. There is not an actual Dr. on site. The provider is via Skype. They do not honor advertised prices, and charge 3x's more than any other place. A wide variety of glasses avail but nothing under 100.00 nor designer names. Visit was over 2 hrs. I would never recommend family or friends not would I ever return to this company. This was a waste of time and money.
Came in today to get a new prescription Jennifer and Eric really helped me out. They are very knowledgeable about there equipment and glasses. Come buy next time you need anything eye related
Manager Trisha was extremely rude and unprofessional. I am disgusted by her behavior and will be contacting corporate, contacting the district manager, and filing a complaint against them with the better business bureau. Very sad.
I had an appointment and it took over an hour to be seen. I saw others had the same experience after reading reviews. The representative informed me that they are notorious for double booking. If your time precious then do not schedule an appointment here.
Horrific experience, made an appointment in advance. The system went down and it was mass chaos. Waited almost 2 hours, people were called in before us who got there after us. Total disaster. Was furious with the attitude of the staff. They just didn't seem to care.
Highly recommended! We had the best time. 5 stars! Stanton Optical Corrales is the most fast efficient and comfortable place we have been in a long time.. We were helped by Geena she has been the most amazing, thank you so much for making the process even that much better!! We will always come back. We will go no place else. If you need glasses or contacts I would only sugest Stanton Optical!
This retailer is not worthy of a one star, more of a -10. Consumers need to stay away from this company. Poor to substandard quality of work/inexperienced optical techs made my lenses incorrectly with measuring axis off by a large margin. Took Stanton about 3 months to accept my grievance to remake my lenses after I had another optical company measure my Rx and verify the negligent work. To date, Stanton still has my glasses and no date of delivery on remake of glasses but staff informed me to call daily. Currently working with Attorney General's office for insurance fruad and negligent work on Rx/medically necessary glasses. Below poor customer service- poor communication on delivery dates intial order- I was informed 5-7 days, got it in 2 days with sever deficiencies, Manager refused to send for remake on 4-7 attempts. Finally 3 months later Stanton remaking under warranty but delivery dates have been 2-4 days, 5-7 days, 7-10 days, and as of today 10-14 days with multiple excuses and poor communication and customer service skills by all staff. If you value the health of your eyes, mental health and time stay away. Very frustrating company to work with. Use your eye doctor's office to buy your glasses- may be a little more expensive but worth it. Lesson learned. ***To Stanton management: do not post an automated response on how you value your customers or how you strive for excellence- the current environment and how you do business shows your lack of customer commitment. Focus your energy and efforts by putting yourselves in your stores and incorporate active change.
Made an eye appointment when to the appointment. Went back to pick up my trial pair of contact lenses. Was not seeing good out of one eye. Tryed to make an appointment to see the the Doctor and was told there will be no Doctor is the store for the rest of the month. ( 20 days). So I can wait till next month to see the Doctor or, go to there other location for the fallow up appointment. Can't get me in until 15 days from now. I find this to be poor customer service! I inquired way there's on Doctors untill next month. Was told that there's no permanent Doctor that the all Doctors are only there for Couple of weeks. Wouldn't recommend Stanton Optical. If every time I go in it's a different Doctor and may not be able to be the same location. At this rate it could be months before I get a pair of contact that fit correct.
Went in on Saturday because they are the only places that advertises as being open on the weekends and needed glasses in order to work on Monday. They took my money after I picked out the pair I wanted, then proceeded to let me know that I wouldn't be receiving my pair until Tuesday. Not Monday. Tuesday. So I played along. Didn't get the call for my glasses until they were almost closed on Tuesday. So Wednesday I call ahead of time to make sure the glasses are still there and ready for me to pick up, they confirm and I go to the store. I just tried on my glasses. THE LENSES ARE UPSIDE DOWN. Disgraceful. The store itself is FILTHY. And the woman at the customers service desk has 0 customer service skills. Don't come here.
Tried to call and ask what insurances they take both times I had very aggressive sales people who were unwilling to answer my questions. Had one guy tell me I don’t need insurance with their great prices and went on to give me a sales pitch. Since they are a vision place and do take insurance you’d think I’d at least be able to get an answer regarding if they take my insurance or not. Far too aggressive in their sales technique and uninformative for me to want to go in.
Wow!! I am impressed!! Most reasonably priced place in town - excellent customer service - Jonathan Allen went above and beyond to make sure that my glasses were a perfect fit and that I was exceptionally happy - which I am!! Definitely recommend!!
Very pleased with the service we received from Craig Nickols! He was incredibly informative and walked us through all of our options, leading us to the deal of a lifetime. We will definitely be back next year for another pair.
Daniel and Cassie that work in the store off of N. Fairfield were very personable and friendly. They made sure that I was comfortable in my glasses before having me leave. I enjoy feeling like I'm appreciated as a customer. I will definitely continue my business with them.
I was so impressed when I went for my eye exam. The doctor took time with me to get appropriate information for my complex eye history, make me feel comfortable and suggest a referral to a specialist for my particular disease process. He educated me on a new diagnosis and recommended how to best handle that issue. Staff was very kind, patient and thorough even though they were very busy. They were helpful and very courteous while I shopped for frames which is never easy when you are vision limited while trying on multiple frames. Thank you, Sarah! Super satisfied and will definitely return to Stanton Optical, Beavercreek Ohio!
I went in looking to see if they sold eye glass repair kits as both of my pairs of sunglasses were very loose and falling off of my face. Morgan was amazing and adjusted both pairs for me at no charge. Would reccomend, great service!
Very slow and felt like their online advertisement was deceiving. Not very pleased! I will make sure in future to read ALL fine print. Very disappointed with the computer giving test! Not an actual human where i could hear and understand clearly. Insurance saves 0% actually $5.. Oh my! Buyer beware is my best advice
The only reason I will give them two stars is because of the eye doctor. She was very enjoyable! Even though I didn't have to wait as long as these other people, they told me two days & it took seven. Just be honest up front, customers appreciate that much more.
Easy, fast, friendly, and knowledgeable. The guy one get one deal is unbeatable. Especially when you have younger kids like I do. Andrew is fantastic. He has helped me twice this year. I got my new glasses in June and just left with new glasses today for my son. Great service both times. I will recommend Stanton and Andrew to everyone I know. Thanks a bunch!
Friendly, efficient, and very helpful. Scheduling online was easy. I didn't wait long once I arrived for my appointment and the staff seemed knowledgeable, but also didn't hound me like salesmen every two minutes while I looked at frames. They were clear about what I was getting, how much it would be, and what I should expect from my insurance.
Dr . Lee was an absolute pleasure! Craig, the sales manager was incredible, my glasses are fantastic .no problems
Wasn't a huge fan of my eye exam being conducted by a woman on a screen. I got my glasses two weeks later and had a very hard time seeing out of them. I called and was told I'd have to drive back out to Stanton to get them fixed (I live 30 minutes away). I went in and was told that I didn't wear them long enough and to come back in two weeks if it was still a problem. I would have appreciated some trouble shooting over the phone and in store to try and fix the problem the first time I was there. I've been wearing glasses and contacts for years and have never had an issue like this.
My recent appointment was as a returning customer. My first experience was great. The doctor was pleasant and thorough. The staff was helpful. Sadly that was not the case this time. This time, I had difficulty hearing the staff. Even after telling them I couldn’t hear or understand them several times, they made no attempt to face me or or ensure that I understood instructions. One of their machines was malfunctioning and I never knew what happened or why. Eventually, I was lead to an exam room with a woman on a tv screen. I had no idea that I was to receive a “virtual” eye exam. Once again, I had difficulty hearing and understanding instructions. I communicated this to the woman on the screen. About half way through, I just started guessing what she wanted to hear. I have zero confidence that this “exam” will give accurate results. I scheduled, with the intention of again, purchasing contacts and glasses. The whole experience left me frustrated and in tears. I did not buy anything. I couldn’t wait to leave. I was there for a hour and a half. I paid $90 for an exam that I don’t trust to give accurate results. I strongly feel that I should have been informed that I would have a virtual exam, prior to entering the room. This appointment was a fiasco! First time I have been frustrated to the point of tears over an eye exam.I will never go back!
Every time I go in they are prompt to greet me and I usually don't wait long before seeing the doctor. Even when I do have to wait the staff is polite and we usually have a nice conversation. The doctor remembers me each time I come in and makes me feel like he is actually paying attention to me, as apposed to just trying to crank through as many patients as he can in one day. Once it was time to pick out frames they dealt with my indecision and even helped me pick out 2 pairs that I LOVE! And ordering contacts with them is absolutely painless. so simple. I was very skeptical at using a "chain" optometrist. I didn't want to lose the personal touches of a small "mom and pop" establishment. So glad I chose Stanton.
If I could zero stars I would! I made an appointment at 10:30 explaining I had to be at work at 12. All I was hoping to get done was the actual exam. At 11 I was finally called back to do the pre exam and then 12 hit and I'm still waiting for the actual exam. I will point out I was the ONLY one there! And when I got up to tell the lady I was leaving she got extremely rude and snappy with me. I will absolutely never come back and have told many people who were looking for a new place to avoid them at all costs!
Craig was super helpful and informative, the doctor was amazing too I'll be back and this is the only place I'll take my kids from now on.
This place is kind of a joke. I got there around 9:50am for my 10am appointment. The employee who did my pre-exam, I believe her name was Megan, was completely incompetent. She had to redo my glaucoma test several times and she didn’t read my glasses correctly. She sent me into an automated/FaceTime exam for single vision when I have progressive lenses. After my botched exam I talked to the manager who said they would get me in for another exam with the doctor as soon as possible. At 11:30 I still hadn’t been seen by the doctor and I decided I just wanted my money back for the exam. Megan was at the desk and I told her I wanted a refund, she told me she couldn’t help me because she was on the phone and that I should find the manager who was with another customer. I work in customer service and customers on the phone can be put on hold to deal with a more pressing customer that’s standing in front of you. The manager and the other guy that was working at the time were great and did everything they could to help me but unfortunately it didn’t make up for Megan’s mistakes. I don’t know what my appointment would’ve been like if she hadn’t been there but honestly I don’t care to find out.
I can not be more happy with the service I received from Sarah! By accident my daughter got adult frames and the refitted her with a new pair. They have gained a customer for life!
I am a senior citizen who recently needed a prescription change in my glasses. They are conveniently located so I went on a weekend as I am still working full-time. Their showroom is very large, clean, and attractively laid out. Because it was a Saturday, they were busy, however, very efficient in accommodating customers. I was asked if I was interested in new frames and when I declined was told to be seated and would be waited on in turn. They offer a very nice buy one and 1/2 off second frame deal. I only had to wait a few minutes and was helped by the manager of the store. I told him I had a second pair of glasses as a spare that I would like to have the new prescription updated as well. Due to a fairly complicated prescription my bill was a bit pricey and he offered to fill the spare frame at half the cost of the first pair. I am so grateful for his thoughtfulness as my insurance doesn't cover any eye ware cost! In addition, we had fun while the order was being taken. I was helped by two other employees when I picked up my first pair and they were extremely professional and helpful. I am very happy with the product that I purchased ,and extremely happy with the care and respect that I received at Stanton Optical in Beavercreek! Kristen Andreae
I was very pleased with my entire experience at Stanton Optical in Beavercreek today. I was 1st helped by Rob. He helped figure out what our insurance would cover for my complete new pair of glasses in addition to replacement lenses for my current glasses. He was able to get me in for an eye exam promptly. Then I dealt with a nice woman (sorry I can't remember her name) who got all my insurance information figured out so I could get my eye exam. She was kind during my pre exam & very courteous apologizing for the wait on getting the exam from the doctor. The doctor I saw was a lovely gentleman who didn't rush & asked if I had any ?s for him before leaving the office. Finally, I was helped by Andrew. He was so kind & charismatic. He offered to help me pick my lenses with an honest opinion which I truly valued & appreciated. ( I must add that I stopped into this shop several months ago & Andrew helped me. One of my lenses was damaged & he offered a solution even after I told him the glasses weren't purchased from their store. I couldn't accept because I didn't have a spare pair of glasses, but I appreciated his kindness!) Lastly, Andrew walked me thru my questions pertaining to our insurance plan & worked up an estimate for a pair of glasses for my husband. So far, my experience has been fantastic. I'm hopeful that my glasses will come in on time & correctly despite some of the negative reviews I've read about. If there is a problem out of their control, I'm confident that Andrew will make it right.
Great product for a great price. Pleasant staff and relatively quick. Got my glasses in approx. 7 days!!!
I was called before my appointment time and was told that the computer had overbooked appointments, but that we would be worked in. When we arrived, we were told that I was the only one with an appointment scheduled. I was not happy. I let my son take my appointment time and rescheduled my daughter and myself for another day. While my son was being seen by the optometrist, they slipped my daughter in. The only one that had to reschedule was me. Wendy was so nice and sweet about the whole situation and very apologetic about it that I calmed down immediately. When we left the store, I was joking and in a wonderful mood and I didn't mind that I will have to come back another day.
They confirmed an appointment for todays date 4/28/19 and time 12:00 pm a d not even open Just lost this customer
Good day, Well as summer gives way to fall I realize that to my horror I am down to my last new pack of contacts. So I call Stanton Optical here in Beavercreek Ohio and make an appointment. Astonishingly they got me in the same week that I called and on the day I needed. My intent was new contacts, but Rob (the manager) talked to me about the "manager special" that they were offering. Most of you know as moms we are always last on the needs list and I haven't gotten new glasses in 8 years. I am blind as a bat and generally my glasses are very expensive. Rob got me both contacts and glasses within my budget! In fact he went out of his way to help achieve this and I am very grateful for all his help. The staff there are amazing and I will be taking all of my family's business to Stanton from here on out. Thank you for the great visit. NB
The exam I had was the worst I ever had. It reminded me of the goblins at Grigotts. However I am seeing much better with my new glasses.
Very helpful and got exactly what I needed! I called the day of for an appointment to order glasses and contacts which was great. Emily & Christy were very helpful and nice :)
The best place ever to get glasses the exam was a breeze done by dr.john levy super great funny guy! Then after that rob got me all taken care of!!! Hoping my vision gets worse so I can schedule my next appt! Haha
This was my very first time using Stanton Optical for my eye care needs. The three ladies, Megan, Devon, and Karen, were great. I was able to get what I needed and within my budget. Being on a fixed income, these ladies were very helpful, and very attentive to my needs. Thank you ladies for making this one of the easiest visits for me. I will definitely use Stanton Optical in the future for my optical care needs. Once again, THANK YOU.
Absolutely blown away with the experience my daughter and I received today. Wendy, the doctor, and Craig were so helpful and friendly. Thank you to Craig SO MUCH for helping me get the best discount I could get. Such a blessing!! #EasyEyeCare
Andrew was fantastic! He helped me schedule the appointment, and was very thorough throughout the exam. He explained all the benefits and exactly where my money was going. Very personable. Not to mention the eye doctor was very friendly and sweet. I was in and out in 45 minutes. Very easy and simple. Will definitely recommend to future clients.
Worst experience we've had at any optical center. Received an add advertising $39 for exam and 2 pair of glasses. We weren't told until check out that this was an advertising mistake in Ohio. There were no signs no warnings or anything and even though this wasn't our fault we were made to pay $45 for the exam which would be credited towards the $69 for two pair deal they had ($30more than we had planned on paying). Then we were told we wouldn't receive the credit unless we chose frames that day. After asking for a receipt with his prescription and informing the rep we would just take that and order lenses elsewhere he then informed me (not even 10 minutes later) that he would still offer a credit and acted like this was doing us a favor. We will never be back and will advise anyone else we know to do the same. The only good thing they had going was the optometrist himself which I understand isn't even a part of Stanton. On top of all this we were basically refused a note to excuse my son from school. They stated the best they could do was a hand written note and questioned why I even needed one to begin with. After explaining so my son didn't have an unexcused absence at school I was told just to give them a copy of my receipt. I cannot be the first person to request a note for school.
HORRIBLE!!!! If you spend any money here you are a damn fool. Stated wait time for each person is 2-3 weeks. After waiting 25 days, I decided to go back to the store and get a refund. After being told about issues with the lens makers and glitches etc I was offered free glasses or sunglasses. I declined and insisted on a refund and was given a card and told to call customer service. After talking to customer service, I was informed the refund process starts in store not on the phone. 2 hours later I received a refund of charges to my card. But why the run around, why the back and forth, extra info, etc. All I know was that this was the first and LAST time I will ever go to this place or any of its affiliates. They ought to be ashamed for treating people like this. No one would want to be treated like this after paying their money. I will also add that I was pleasant, didn't swear at anyone, or really raise my voice, but I was treated as a nuisance just because I asked questions and after unacceptable answers wanted my money back. PLEASE STAY AWAY DO NOT WASTE your time. Only positive experience was with the optometrist.
Mr Rob and Dr Levy are very fast and professional with my service and exam. Especially for a no appointment walk in. Great experience and value.
I was shocked that you really do get 2 for 1 price, most places just say that but it is true at Stanton. Great place, great staff.
Dont buy anything with them, customer service is really bad. one of my nose pieces fell out tried to replace it, they said i would need to buy new glass when i just need a nose piece, they said i would have to find it my safe, when i bought the glass from them
I would definitely recommend anyone to come here. The staff is very helpful. They went out of their way to get me taken care of. They went above and beyond. I'll be coming back for all my glasses. Thank you Stanton!!!
This is definitely the place to go! I needed to get new glasses and they were quick and had my glasses ordered (through insurance) and they had them done the same day! I worked with Geena and Kris and they were so awesome, they were quick and professional but they took time to talk and laugh with my daughter and I. If you have to pay outside your insurance they ask you what your budget is and they give you the best for your money!
Fast, professional care, and takes most insurances.
The customer service was great. I'm not too sure if they do walk ins or if they were behind on their appointments but I did have to wait 30 minutes after my appointment time to be seen. I didn't mind that too much because I spent most of the time looking at glasses. I knew it wasn't going to be as advertised because I didn't want cheap frames but still felt it was too pricey so be ready to pay more than the 59.99. I ended paying 300 for 2 pair of glasses which I don't think is terrible without insurance but definently not what was advertised. Still though they work with you and everyone there was really friendly.
Ths visit was awesome. The glasses looked perfect they fiitting then for me, cleanes them, and gave me some dos and don'ts of the glasses. But they young lady named Cameshawas a great help!
Stanton Optical staff went above and beyond in their services. Particularly my tech, Yvette, held herself with professionalism, thorough one on one attention to detail and made my experience well worth it. I will definitely be back!!
I have never given a low review but Larissa was the worst customer service I have ever had. I will not be returning back here again.
Stanton optical is the worst place to go if you need glasses & a prescription! Worst experience ever! Prescription was wrong, there is NOT a doctor in the office, only screen with a "doctor" not a doctor! Would not recommend this place to anyone!
Deja I need to send a big big thanks for Deja for her outstanding help with my glasses. She's very professional and very helpful in all aspects of my exam and picking the right glasses....I have been. In Retail Management for 20 years....and I know that she is a big asset to your company.
I had a wonderful experience. Geena was very helpful, she helped me pick out glasses that aligned with my budget. She was courteous and had my glasses ready within minutes.
The ONLY reason I gave two stars is because Dr. Tong is top notch. The man in the white coat who check me in, I think his name is Chris, was also wonderful. My appointment was at 10:00AM, I got there at 9:45 but don’t don’t get into an exam room until 11:01. I had multiple errands to run in preparation for a flight at 6:00AM the following morning and due to the delay at Stanton Optical, I wasn’t able to get everything done.
Deja and Trisha are the best!!! Always on point and always ready to help with a smile on there face!!
Johnathan made my experience at Station optical amazing! He personally helped me choose glasses that I wouldn't even have considered getting and they are fantastic. I will definitely be asking for him next time I come in for an appointment! He made my experience fun and comfortable.
The most amazing service! Everyone was so helpful and kind, the store manager Manny was very generous and made my visit very comfortable! But most importantly he took the time and gave me a good deal on my contacts and glasses! Thank you so Stanton Optical! If anyone is looking for a business to get contacts and glasses i highly recommend Stanton Optical! Vanessa Lucero
If I could give 0 stars I would. Back in February I selected 2 frames one for clear (blue frame) one for sunglasses (purple frame). Total cost $595.00. 2 weeks later the blue pair came in with tinted glass. They were sent back & I was told they would try to make them priority but couldn't promise anything. 11/2 weeks later the purple pair arrived with clear glass not sunglasses. They were sent back . Today the first blue pair came back and I went in and couldn't see out of them they had the prescription reversed so the right was on the left side and vice versa. I got all my money back. Which took almost an hour because the 3 employees didn't know how to do it.
Great atmosphere and wonderful frame selection. Left with my new glassses in no time.
Jennifer was an amazing help! I'm always so nervous about my eyes and she made the experience great. The doctor was also very welcoming and professional.. Can't beat this customer/patient service. Will recommend 10/10
Lani was AMAZING helping with my new pairs of glasses. This place is amazing. Everything from the exams to the staff. Definitely will be coming back for more pairs.
Been a customer of America's best for 20 years or better and they kinda left me hanging today. Which was a blessing in disguise. The staff was amazing! The doctor was wonderful as well. The young lady, jasmine I believe her name is, was super easy to work with. She got me several rebates without even asking. Glasses we're made right there in the store which I've never experienced before. They've got a new customer for life!
Great place. Awesome experienced employees. Deja is very helpful
Before you come in be aware that they do eye exams over a web chat & the deals are limited to about 10 pairs of glasses that come in unusual colors like pink & green & all other pairs are expensive. They’re a bit misleading & make you pay for the internet eye exam regardless if you want their glasses or not.
I have been here twice The reason I have been here twice is due the fact that they have a huge selection of frames and i love that idea But I have health insurance and am doble covered So it should be all easy But the 1st time I was here it was almost like it was taboo I had insurance and wasnt paying cash... but it was only 2 months after they opened so I gave them the benefit of the doubt and came back a year later to get my new glasses and a updated checkup They still can't figure out how to process insurance and treat it like it's such a stressful thing to have The girl at the front this time was very nice but new And then only person who is allowed to do anything with insurance is the manager? But the was in a meeting and not able to come out If you have someone new running the store you should have someone "available" not just in the building to help your customers This will be my last time visiting here I feel like they are an unprofessional place that is just able to help people paying cash You are a place that deals in medical field eye care you should be able to figure out health insurance by now I cant blame it on the store being fresh open now You have had long enough to smooth out the kinks I'll find a place you will take my insurance and get my business for the long run Too bad I wanted to be able to use this place due to the selection and the location to my home
If you need an eye exam or new glasses, this is the place to go. From the moment I walked in i was greeted with professional service. The atmosphere was beautiful, the staff was very professional and the thing I truly enjoyed the most is that there were no hidden cost, or fees. Bottom line if you want a great pair of glasses, you have to pay for them. The young lady who gave me the exam was amazing and very professional. Eric Dodd was the gentleman who helped me pick out glasses and I have nothing but wonderful things to say about him and his professionalism. Bottom line!!!!! If you want a great experience and professional staff, Stanton optical in Corrales is the place to go. Thank you to the complete staff for a great experience. You guys nailed it!!!!!
Waited for An hour and half with an appointment and they didn’t call me to the back! Not even the courtesy explanation why? And not to mention while they called 3 other patients back that walked in after me!
Trisha is GREAT she was able to give me my glasses today and got me seeing agian THANK YOU TRISHA YOUR ASWSOME!!!!!
Pretty bad experience here, probably the worst out of all my eye exams. Went in for an exam for contact lenses and they just decided to fit me with air optix contacts. Explained to them that I wanted acuvue oasys 1 day and had to wait till near closing to get the new prescription. Except, when I paid for everything and finally got the prescription, they had fitted me for acuvue moist instead without telling me anything. They lied to me and told me that oasys 1 day had been discontinued and that moist was a newer product that replaced it?(Oasys 1 day released like 3 years ago, Moist is almost 10 years old at this point). Going to go with an actual optometrist at this point. Even the optical centers at walmart are leaps and bounds better than this place.
I ordered two pairs of glasses, hoping to cash in on the free eye exam. Like any offer, there are strings attached. The exam itself took place over a video call with someone who I presume was licensed but honestly have no idea. Things went fine here. My main problem lies with the fact that none of their lenses fit my (fairly) wide face. "Oh we can just bend the frames for you. Pick any of these and we'll make them work." I chose two that I liked but were tight on the temples. All I want is a refund, but it looks like this is going to be a battle. Most of the people are nice but this is ridiculous. The manager picked up the phone, was given my info and then put me on hold for an hour before the line disconnected. Did I mention it's three weeks after my order was supposed to have been delivered? Visit any other optometrist.
We went there a little while ago and had to go back a ridiculous number of times to get things corrected so everything turned out. My wife wanted progressive lenses and even after multiple trips they don't do much to help her. They claimed to provide a warranty but it is A total rip off. In the end the warranty Repair was worth more than the glasses are. Go to a legitimate eye doctor and get the work done properly the 1st time. don't waste your time here
I was not satisfied with staton. They advertise free exam with 2 pair but you have no options to a choose from. I ordered a pair that did have extras and I was informed would be ready in 7 days, it took 13 days. I constantly called everyday when they were ready they called me the day after as I was not able to pick them up the day before. They were not professional as I had to take it upon myself to do there job. When I picked up my glasses they did not fit right and I kept telling them but they would listen so I took them to wal mart who were happy to assist for free. Corrales location Alb NM
Amazing service!! Deja at the Gresham, Oregon location was one of the most knowledgeable individuals I'd ever met in my years of getting glasses. Attentive, empathetic and efficient in everything she does. I was just going in to browse (on a Sunday nonetheless when all others were closed) but she helped me find exactly what I was looking for. Will return again. A++
I was helped by Audrianna, who was very quick, efficient and helpful. She was patient and answered my many questions. She saved me alot of money by working with my insurance company. I am very pleased with my glasses (3 pair) and only hope that she is still there whenever I need to visit again. Thank you, Audrianna !!
Had the worst experience at Stanton Optical on Burnside. Avoid this place. We went there because the accepted Care Credit. We scheduled appointments for 4 of us. Myself, husband and 2 sons. First we filled out everything online and then the receptionist made us fill it all out again on their IPad as she couldn’t pull up the online info. Then we found out there is no doctor there. You sit in a dark room with a person doing your exam via Skype. The reception was bad, you could barely understand the person online. I sat in there for 10 minutes while the test equipment wasn’t working right, just to have to do the test again. The customer service agents seem very unorganized. We went out to pick our glasses and the selection for the actual special was about 10 pairs that all looked the same. We decided to upgrade. You pick the used and tried on glasses off the wall and they sell you those ones handled by who knows how many people and what kind of treatment they have had. So I was not surprised when my husbands frame arm broke in the first week. We ended up spending 1000.00 on these cheap used glasses. Then the ordering fiasco started. Needless to say we went back in for problems 7 times before we all got the right glasses and prescriptions! They acted like we didn’t have a life and should just be happy to get something. The staff was rude. When my husbands broke they accused him of doing it. They told us twice to pick out new frames since some were out of stock, only to go in and find the same frames on the wall - they could’ve saved us a trip and found them for us! Anyways just avoid it! We will be back at America’s Best next time! I'm not sure their google reviews are correct (mostly positive) as today I posted this on our Gresham Oregon Facebook page and got 45 responses that seemed just like my experience.......wish I had known before.
This place has horrible customer service! I called every week for a month to get an update about my prescription and every time, someone would tell me they would call me back in 20 minutes. I never received a call back. I finally got through to someone in a customer service call center and they did what no one at the office was able to in less than 10 minutes and that included emailing documents back and forth. I’m currently standing in the office and I’ve been standing here for over 8 minutes and no one has addressed me to tell me they will be with me. I will never go back to this office again for services.
I love my glasses, thank you so much Stanton Optical
Amazing experience! Would definitely recommend to friends and family. My optometrist was wonderful! Robert was extremely knowledgeable and professional! The entire staff was friendly and helpful. My glasses were ready the same day! 5 stars!
BEST PLACE TO GET YOUR GLASSES!!
Stanton Optical provided me with the BEST eyeglass purchase experience I have ever had! The quality, Value and friendly service is wonderful. Thank you Stanton Optical!
NO Star, Run away from Stanton-- Absolutely horrible location 2 times I have had an appointment scheduled and when I show up there is no DR and the front desk says they called---NOT. A response from the company saying they are going to correct this and value my business will be even more of a slap in the face, avoid Stanton and their poor excuse for a business.
Terrible!!! Took 2hours for an appointment. The receptionist is an idiot. Charge was more than they advertise. When you make an appointment it's like a sales call not making an appointment
short staffed. seemed like there were only two people working there. no one greeted nor welcomed but went about doing their work helping those who were there before us. did not tell us what the wait time was. very unprofessional.
Top notch customer service. Best of the best.
Camesha was outstanding with her customer service. Very positive and helpful. Her attitude and professionalism will be the reason I come back.
Had some wonderful service at Stanton optical with Eric! Very professional and super helpful! We will be back very soon!
My old lensses did not blur around the edges like these. No I dont want antiglare, because my previous pair didnt have it (and thats supposedly also a polycarbonate). I honestly might rather wear my 5 year old glasses with a scratch, than these that are slightly clearer in the middle but blurry on the outside. Confussed and frustrated. Edit: They're not THAT bad. And the employees were nice. But i'm still just going to save up for lazer eye surgery like I should have...
Welcomed with a smile. Courteous and professional. Great value for superb delivery of your eye care needs.
Erika is an amazing worker well mannered great customer service and hospitality to my husband and child. Will come back again
I will never go to anywhere else to by my glasses. David Maldonado and Geena are by far the best glassware salepeople I have ever ran in to. I will never ever go any where else for glasses. I always am scared to go purchase glasses because I feel like i am going to be approached by car salesman. However they fit my budget and didnt pressure me into anything that made me uncomfortable. Now dont expect to get this service for free but if you are willing to spend time and money for a good experience and get what you want this is the place to go.
I just had to let the public know about my eyeglass shop and the sales representative was awesome she even helped me pick out my frames she was really knowledgeable out the eyeglasses and gave me a wonderful price. Her name is Kelly so FYI This is the sales rep you need to see her name is Kelly. Thanks kel for the really good experience.!
I went in this location to have my frames adjusted. I didn't even purchase my glasses from there, but they were happy to do it free of charge. Awesome service and staff -- shout out to Nicki!
What an amazing experience!!! I've worn glasses since I was a toddler and truly despise the chore of getting new ones! I ONLY get them when literally desperate! Today I was greeted at the door by Geena with a friendly smile that I couldn't ignore!! I DIDN'T do a thing!!! She asked me some questions and help me look for different frames making it a fun rather than torturous experience!! I had my vision checked and the Doctor was so wonderful!!! Not only was she professional but friendly and kind! I hadn't been able to wear contacts in years but she worked with me and I have new contacts too! We celebrated with a hug I was so thrilled! When I came out I was again met by Geena and joined by Jonathan! What fun we had! YES fun! The one who hates getting glasses!! The 3 of us went through the collection of frames we had narrowed it down to and tried them back on! I ultimately got 2 pairs! For the first time in my life I actually enjoyed getting glasses!!! I don't think there's a better compliment!!! Having been bullied as a kid because of my glasses this has NEVER been a pleasure however today thanks to Geena and Jonathan it's a new day!!!
Needed a stylish new pair of glasses but couldn’t decide on what until Jennifer helped me out! Great experience and reasonable pricing.
My experience with the Doctor and the Staff was incredible. After I picked my frames, did my eye exam and sat down with Geena, my glasses were ready in less than 15 minutes. Time is money, and at Stanton Optical, I saved both. Love my new glasses and the contacts the Doctor put me in are perfect!
I was nerve as this was my first time getting an eye exam and needing glasses but the experience was amazing. The staffs were really friendly with great attitude and helped step by step as well as explaining everything so well. There was a lot of waiting due to some technical difficulty but it all worked out. After waiting only 1 week, my glasses came in and they fit perfectly and i was able to see clear. Overall a fantastic experience.
Had a 1o'clock appt. From the minute We walked in everyone was friendly and full of smiles .. We were told we could pick to pair of frames for the 59.00 or 99.00 I was pleased with the selection they had. Got a free eye exam. Total time was 1 hour . I will definitely be back to get those silver glasses I want .Thank you to the friendly staff at the Corrales Stanton.
Jennifer helped me out to pick a wonderful pair of glasses and I am looking forward to going back the next time I need to get some glasses or anything eye related.
Christopher was amazing! He went above & beyond in service from the moment I walked in the door until he got me that super deal even fighting fierce dragons to accomplish the feat!!! He explained all to management and took that hot seat away from me when I really needed assistance.
Gina was amazing! So helpful and friendly! I had a great experience and definitely will be coming back!
I had a great experience at this location. Everyone was very friendly. Quick and affordable services. Thank you.
U go in for there deal n they have 6 pairs of glasses to chose from but frist you do the eye exam n u chose your frame but u don't fit the deal so they want $300+ dollors or pay for the eye exam do not go here better deals out there
Had a wonderful experience. Came in to just ask questions but ended up getting the examination done and my glasses in. It was awesome working with Trisha LaRoque. （＾ω＾）
Jasmine and the whole crew here are amazing. The experience was beyond painless. From eye exam to walking out with a new pair of glasses that same day took about an hour and a half. Total. They accept most major insurance, arent pushy on upselling things, and will work within your budget extremely well. 10/10, will definitely be back
Had an appointment set for 2 pm. Went in at 1:55. Wad told I had 3 people who were walk ins in front of. Wait time was going to be an hour. If you don't get priority with an appointment then what is the purpose? And then was told there was no Dr. available everything was automated. Not sure how that can be done if law requires a Dr. to issue the prescription. This place is horrible. Would not recommend. Walked out. Will go to a reputable place.
I Went in on short notice and hand a wonderful experience, great staff Deja was a great help and was very professional. Highly recommend them!
Trish, Eddie and team were amazing and bent over backwards to make my visit pleasant and affordable. Great style great price great people taking over.
Camesha helped me with my visit today for getting contacts for the first time and getting another set of glasses. She was super patient and friendly from start to finish. This isn’t my first time here, but she definitely makes me want to come back!
Trisha was a rock star. She was so helpful and nuce. Highly rwcommend this place
Kelly was so helpful and awesome to work with in picking out my glasses. The staff were very attentive and friendly. Very pleased with my experience!
Service was slow and 2 employees seating in the eye exam area on their phone.
Good value. I had a problem with my glasses... couldn't see anything with them on. Turns out, the astigmatism function wasn't centered. Took them 3 times, but they got it fixed and provided another pair for my inconvenience. Nice!
Alway's professional and staff is really friendly.
I was traveling from California through NM on a quick business trip and decided to stop in Stanton Optical. I was sort of in a rush and decided to stop. I was welcomed in by Audrianna Carrillo. They were extremely busy. Her customer service was exceptional and she was able to provide the attention I needed since it was my first time I've ever had an eye exam and purchase.... She went above and beyond to assist me. I didn't feel rushed or smothered. She was very patient and very knowledgeable. I will be stopping in Stanton Optical to obtain further vision care. Thanks to Audrianna.
We have bought all of my daughter’s glasses from this Stanton Optical and have always had a great experience. The staff are always so friendly and helpful and the prices are amazing! Would definitely recommend!
Deja was great in helping me pick out the best prices. She was kind and courteous
They worked very hard to make sure that I had the best glasses and that worked well for me. I also watched them work with other clients and no one left disappointed or without their issue resolved. They also asked that I follow up with them to make sure I’m adjusting to my new prescription and glasses. Very pleased
Absolutely the WORST experience ever! I have been to many eye care providers and to eye glass places. Never again will I go here! The advertisement is totally bait & switch! They advertise 2 for $69 on glasses with a free eye exam...so NOT THE CASE!! My daughter broke her glasses and needed a new pair and exam, so why not get a back up pair too?! We made an appointment and waited, waited, waited some more. While waiting she picked out her frames...turns out they weren’t in the tiny little selection of frames that qualify for the deal. Not to mention, it’s 2 pairs of frames, it does not include lenses which they charge you $99 base price for plus all the coatings they add on without your knowledge! Finally get the exam and they charged $48 for it! It’s NOT FREE!!! Go back up front and had to have a Manager override the price because the guy helping us lied or didn’t know what he was doing. Once all was said and done...$206 out the door with ONLY ONE PAIR OF GLASSES!!! They didn’t call to tell me they were ready like they promised (just went down there 4 hours later) and got to looking at the receipt where I found they charged $25 extra for coatings on the lenses I knew nothing about! HORRIBLE HORRIBLE RIP OFF!!
Trisha is awesome. She made my daughter feel so much better about wearing glasses.
I am a customer for life, best staff best price. Stanton Optical is a great place.
Fantastic people and have a great since of humor! Megan and Marcia helped me today and they made buying glasses fun and entertaining. Definitely highly recommend this place.
Great glasses and excellent service. Karen and Megan where very attentive and really helped me get the perfect pair of glasses. Being my first bifocal experience, they took the time to go over everything with me and to make sure they fit perfect. I highly recommend getting your glasses or contacts here.
They fit me in for an appointment without any hesitation and I had a pleasant experience through the entire process. They quoted me 2 weeks for my glasses and they came in way before the expected time which was PERFECT because mine were outdated and broken. They even helped temporarily fix my old ones while I waited for the new ones to come in. I'll be back again in a few months for some more!
We bought glasses for my daughter here. When the glasses broke, I assumed we would need to buy a new pair, but instead Andrew, the sales manager was able to put her lenses into a new frame for her on the spot. He then charged us a very low price for that. He was friendly, helpful and solutions oriented. Ask for him if you go in, and he will give you great customer service!
Not happy with my experience at all... about a month ago I went to the Beavercreek Ohio branch for an eye exam and new pair of glasses. When I picked them up the lense were made wrong at the lab. They figured out the problem, sent t hem back to the lab to be re done. That was on the 10th of May. $233 later on the 24th of May I'm still waiting on my glasses. Very unhappy!!!
Had a great time, it was a shirt visit and Wendy was great! #easyeyecare
This place needs new management! They have people that are new and the manager is more worried about her cellphone than assisting her employees. My husband and I had an exam appointment and it took over two hours to complete both exams that all in all took less than ten minutes each. We didn’t purchase any eye wear because of this and paid for our exams and left. I am extremely disappointed in the service and we will not longer be doing business with your facility. This is a completely different experience compared to when I visited one of your facilities a couple years ago.
Dr. Levy is great!
So, I would just like to say that my experience today was amazing! I got a great deal on my glasses, and they are even Swiss brand :-) The customer service was great, and very friendly. I would highly recommend Stanton optical to anyone considering buying glasses or contacts in the near future!
Had a pleasant experience working with Craig while purchasing 2 pair pf glasses today. He was pleasant, fair and professional. I would recommend this location and Craig without reservation.
Great friendly environment. Wendy gave me a very warm welcoming. Kept a smile on my face the whole time. She’s such a doll. #easyeyecare
Do not go here. Went in for an eye exam last year and I have had a stigmatism since 1999. They ordered me regular spherical contacts without my knowledge. 6 months in I realize their mistake after seeing a local eye "specialist". I'm losing my mind because my vision was blurry, I had headaches all the time and I've had the same prescription for 5 years now, I'm only 37. Was relieved that my vision wasn't getting worse, but I'm pissed they put me into a higher power regular contact and charged me the same price for a toric lense which is alot more money and I got a regular spherical contact!!! With Biofinity lenses its really hard to tell on the package the contact is packaged in if it is a toric lense or I would have caught the mistake a lot sooner. My fault for taking the "cheap so I thought" route. I got scammed. Stay away from these jokesters. Go to a local professional optometrist. Even Wal-Mart is better than this place.
Made an appointment to replace my 7 year old glasses , got right in the same afternoon. Rob Thomas was the first to help. I signed in and in less than 10 minute, I was seen by Dr.Levey. My girlfriend said he was the best in the business, I have to agree. They both know their trade! I'll never go anywhere else. These people ROCK!!! Thank you for all you do for me and everyone else you take care of!
I was skeptical going in but I am so glad I did! The whole team was great. Dr. Levy was great with my 11 year old daughter. He explained things very well and answered all of our questions. He even offered to take the heat off me and explained to her why she should hold off on getting contacts for the time being (which I loved). When actually choosing the glasses and going through the whole ordering process, Tim was amazing! We told him what we were looking for and he helped us pick through so many options (he was very patient). He also answered all questions while ordering. He was very nice and courteous. They told us the glasses would be done in a month but were actually done in less then two weeks. No long wait time for appt either.
I had a great experience, Rob was so nice and gave great customer service. I love my glasses. I would go back again.
We took my son for an eye exam. We were told it would be $59 for the exam and 2 pairs of glasses when the exam was scheduled. Upon checkout we were handed a bill for over $300 and told his prescription didn't count for the sale (after they had fitted him for the frames he chose). When I threatened to take the prescription and go somewhere else the bill was discounted to $147 - still nearly 3 times what we were originally quoted. My son needs his glasses. It isn't a small prescription. He was already going through the last 2 weeks of school before Christmas break without his glasses. Our appointment was on December 7th. We were told it would be 14 days for the glasses to be ready. I called when I hadn't heard anything in 14 days and was told they meant 14 business days, but that they should be ready by December 28th. I called on December 28th and was told they would be ready on December 31st at the latest. I called today - January 4th since we still haven't received a call and was told that they still aren't ready. When I asked to speak to a manager I was told that I couldn't and that I had to be transferred to corporate instead. I am STILL waiting for his glasses and for this to be resolved 28 days after his appointment. He will be going back to school on Monday STILL without his glasses. I was told I could have a store credit for $75 on his account. We just paid for 2 pairs of glasses for him, so I don't think we'll be needing more soon. Furthermore...WHY ON EARTH would I want to go back there and put ourselves through this again? I was told I could use the credit at another Stanton Optical to remedy this issue - there just happens to only be one in my entire state... ABSOLUTELY RIDICULOUS!! Update - I was finally able to jump through hoops to get his glasses the day before he went back to school, but then received a message today (11 DAYS LATER!!) saying that his glasses are ready for pickup. What in the world are you people doing over there?!!
#easyeyecare Wendy was a very wonderful person and help me so much today. She made my experience great
What an awesome experience with Karen the manager. Thanks for the service. I truly appreciate it
Horrible customer service. They advertise FREE EUR exam, it's bait and switch. You pay for it. And, when they got my prescription wrong, and I couldn't wear either of the two pairs of glasses I bought, U had to fight them just to get anyone to do anything at all. They NEVER call when they say they will, this has happened to me SIX TIMES. I paid hundreds of dollars before Cristmas for glasses, and it's now Mother's Day, I have no working glasses, they have my money, and I get to fight them on calls every damn week. With no results in sight. I need an attorney.
I called at 1:30 pm today to make an appointment. My appointment was on the books for today at 3 pm. I arrived at the store and was told to look at the sign on the door, which stated they closed at 1 pm. I spoke through the door to the staff member who was inside and told her I had an appointment. She stated no I didn't. When I told her again that I did, she said it wasn't on the books. I then asked why wasn't I called to reschedule. She again said it wasn't on the books. She refused to open the door and talk to me and then ignored me. Why do you think I was there. I then called again, which turned out to be a call center, and the representative told me it was on the books. I will not use Stanton Optical and will not recommend to anyone. Their customer service sucks.
I called regarding the cost of an eye appointment with no insurance coverage. I was told they have a special 2 pair for 59.95 I questioned if this Included the Bifocals and was told yes. So on appointment day am told that the bifocals are 2 for 99.95. They did however honor the price originally quoted but what they don’t inform you is the selection to choose from is about 2o pair of glasses that are most likely being discontinued. 1 pair I choose were not available any longer so I had to choose another pair from the already slim pickings. It took anout 5 days for pickup and they basically hand them to you they do mot ch ck to make sure they are even. I was just so in need of new glasses. As for the actual exam I had to hunch down in the chair not sure if it wouldn’t lower or raise to accommodate different customers. The optometrist asked me for my old hlasses then to go back out to waiting area and he would call me back never saw him again. Will not be using Stanton Optical again had my glasses less than a week and the little rubber nose thing fell off I hive Stanton Optical 1 star and only because they honored the quoted price
Bad service, expensive low quality frames.
Really horrible customer service. First I called on Monday night when I arrived home after I ordered my glasses (the same night) to get the pupillary distance between my eyes, Something that should have been included on my prescription, but wasn't. The person I talked to said he couldn't look it up because there was no one at the front desk and he couldn't get intot he computer system and that I should drive back in. First, its a 15-20 minute drive and how exactly would me being there change the fact that no one was at the front desk and that no one could get into the computer system. He then said to call back at 9:15AM the next morning. When I did, I was told that no one could log in the computer (still) and that someone would have to call me back. They never did. I called back and told them I wanted to cancel my order completely... lo and behold, someone got on the phone that could get into the computer... The Store Manager...Amazing. I told him I wanted to cancel my order and he said he would call the lab and make sure they didn't start my order. He then said he would for sure call me back to let me know and guess what ... he never did ... I went back in the next day and was told that no one could get into the computer system and verify that my order was cancelled and that my money would be returned and that the manager would call me back (of course he wasn't there)... since its Thanks Giving weekend, that would be five days later (if they actually call) ... when I should have heard back the day before ... really low class operation... I am still trying to make sure that I get my money back ... Stay Away ... Just Stay Away
Called and made an appointment, I made sure to ask if my optical insurance was accepted they're said yes. Came in and they decided then that they do not actually accept it. On top of the the optometrist wasn't even there for my appointment... Least professional place around.
I wouldn't recommend this place to anyone. Had appointment at 10 did not get out of there until after 1130. The contacts I told them was blurry and said would just have to adjust to them. I have worn contacts for 20+ years never have had that issue. Then they told me my glasses which was made somewhere else was same vision and they r not. Worst place ever for eyes.
I just came from the Beavercreek store. I did not have an appointment but the lady at the doctor was inviting and made me feel very welcome. I was in a bad mood but Windy brightened my day. The visit was professional and even though I did not need glasses, I will look forward to going there next year. I hope Windy is treated well there. She is a great asset to the company.
I would not recommend going here for an eye exam. The Dr was rude and demeaning. He made sexist comments and showed agism in a lot of things he did and said. He got mad at me and threatened me. Never going back for an eye exam.
Pleasantly surprised. I was a little put off at first because I made an appointment but still had to wait almost an hour to see the doctor. He told me it had just been a crazy day, which I understand, and I wasn’t in a hurry. He apologized and told me some funny anecdotes, and got my exam done pretty quickly. Everyone working was a little wacky, which made for a really enjoyable atmosphere. Kendra and Wendy aka “Kendy” were so nice and funny. Karen helped me get out quickly once I found some glasses. Easily found 2 pairs I liked and got a great price, less than the advertised $59. I wasn’t even going to get glasses here, I just needed a prescription, but with that discount who could say no?! I will be back!
Great customer experience! Thank you Dr. Levy, Sarah and especially Andrew! From eye exam to picking out new frames, very pleasant and easy experience!
I had a great experience. I have been there twice in the last two years, both times I received great customer service, Dr Levy is friendly, funny and takes general interest in you. The person helping me with my order was able to negotiate the price of the lenses i wanted and got my bill with in my budget. Both times I was there the team was able to get the cost lenses where I needed them. The only issue I have is they advertise 2 for $69 but the frame selection is very limited, almost purposefully to force you to select different frames. However, if you take them up on their BOGO free offer you can find nice frames for $69, you then have to pay$ 69 for the lenses for the first pair of glasses. Then they apply an eye exam credit to the cost of your glasses. that means if you go in thinking you are only going to spend $69 bucks for two pair of glasses, its a little misleading. You are really going to spend about 95 bucks for two pair and the eye exam.
Originally went to Eye Mart but they didn't have anywhere near a selection of frames like Stanton. Sherry and Sarah greeted me when I came in and we're very helpful. Karen was the one who helped me pick out the perfect frames and get everything ordered. So thank you for all the help. Special shout out to Karen who went out of her way to make sure I understood everything! Thanks Stanton Optical, I will be coming here from now on and will persuade all my family and friends to do the same!
Was a walk in, and didn't have to wait long for an exam. While I felt the exam could have been a little more thorough, when the dr was done, I certainly could see better than when I walked in. I do feel that their ads are slightly deceiving though, as when you buy "glasses", the lenses are of course extra, and the "free" eye exam comes off the price of the frames. By the time it was over, when I was expecting to get out of there at @$100 or so for 2 pair of glasses, I was slightly under $200 for a decent pair and a cheap pair....only slightly less than if I would have went to my optometrist and bought another pr of Oakley frames. The staff seemed nice enough, and they came in within the promised time.
I\'m new to buying glasses so I did what most do and went on line to try and find the best deal. After going to many (more than 5) I found Stanton Optical in Beavercreek. Not only completely professional but very knowledgeable. They clarified what was Hazy from my communication with the \"call in center person\". I spoke with Rob Thomas, who clearly knew the business and further explained in detail my options from very basic to high-end desires. Available discounts were sought and provided and I walked out extremely pleased. I\'m having 2 pair completed for the cost of 1 in many of the other stores. I will receive my glasses next week where the \"rest of the story\" will be told about this excellent experience with Stanton Optical. GWhite
Great people and a great atmosphere. Extremely customer oriented. I would recommend Stanton optical to everyone. They know what they're doing, are very helpful, and will work with you to the best of their abilities. They are fantastic!
Everyone was really nice, but before the exam, during the exam, and while choosing frames the person helping me knew my current glasses were broke and I can not see without them. Only after I paid over 200$ was told it could take up to 3 weeks???? I did voice my concern with needing them asap. At that point no one was willing to work with Me on a refund, or speeding up the process so I sit here unable to go anywhere or do anything for over a week now. I wish that I would have gone somewhere else. Especially after reading these reviews.
I went to lens crafters to have new lenses put in my existing frame and was told it couldn't be done because the frame would break from putting new lenses in them. They wanted me to buy new expensive frames. So I took my old frames to Stanton Optical and they put new lenses in for a very reasonable price with no trouble whatsoever! The gentleman there was so polite and helpful as well. I'm a Stanton customer for life!
Stopped in today to get my glasses readjusted and Macia helped me with more then that. She helped me with an on going isssue I’ve had with my favorite frames and she is getting them replaced for me!!! Stop in today so you can start seeing better!
Craig Nickols was great and professional, all the employees were friendly. The doctor was very helpful and educational. #easyeyecare
Very disappointed went in with broken glasses and after it was all said and done I did only spend around $60.00 however that was for one pair of glasses that will be here in 14 days so I guess I will just not see for 2 weeks the only positive thing was the staff they were good
An overall pleasant experience. Karen & Sean both provided excellent customer service.
Tim was so great in helping me pick out my glasses! He was professional and personable. Delivered flawless customer service. I will be back!
Karen recommended the perfect frames for my face...almost immediately! Very happy with her service and positive attitude.