Reviews of Optical Shop (Optics Shop)

Jocelyne Smith

I had a not so great first time experience here and immediately did a Google review. I went in to pick up my sons glasses and not only did they apologize for my experience, they extended a significant discount to my balance. After seeing how they handled a customer service complaint and the quality of the glasses I will be back. The guy spent a good twenty minutes with my 9 year old explaining the importance of keeping them protected and clean. I ate my words on this review.

M Cul

I was late for my appointment, but the receptionist said I could wait in the lobby...I thought someone else might forget their appointment and they could fit me in...THEN THEY CALLED SECURITY! Wow, why would they treat patients this way?!

Sharon Faith Graves

I love eyeglasses, and this shop has some of the most exquisite and beautiful eyewear in the area. The selection is unique and the brands are top of the line. The LaFont and the Ann et Valentin lines are my favorites in the shop. The optician, Beth, is professional, skilled, and very knowledgeable. It was a joy to work with her. I've never been more excited about my eyeglasses!

L Mont

Purchased a pair of glasses here and had a great experience! The staff is very friendly and helpful. They have a great selection of frames available at this location. It took about a couple weeks for me to get my glasses back which is standard. I appreciate the time that they took with me to make sure I got the right frames and lenses. I recommend this business! Thank you for the great service.

Curtis Grimstead

I picked out a spectacular frame made out of vinyl records. It is very solid and the shape is a perfect fit. Thanks to Beth, Pat, and Cynthia's recommendation. I highly recommend purchasing your glasses from Carytown Optical if you want to support a great local business and get quality service.

Sean Murray

Best experience I have ever had selecting frames. They really took the time to help me pick the right pair and weren't shy about letting me know when my picks did not work on my face. You're in excellent hands here.

Ted Fogarty

Best customer service experience I have ever had. I learned more about quality products and how newer technology in eyes glasses just isn't typical available through "insurance shops". My overall eyesight is GREATLY improved, as well as my comfort and confidence that if anything isn't just right, these guys will make it right. Go here - you're welcome!

AJ Shriar

This is a fantastic store! Excellent service, fabulous selection and prices, and extremely knowledgeable staff. Don't buy glasses anywhere else until you've checked out this place...a learning process!

Gene Desautell

Very disappointed in the sense of urgency. I called with an eye problem today and talked with the receptionist for a long time between being put on hold and giving her information. She kept informing me the doctor was out and she would see what she could do. She finally informed me that she would address my problem with the nurse and she would call me back. That was early this am and it is almost 9 pm and haven't heard anything. Nobody is in charge or nobody cares which is pretty hard to determine. If the doctor is gone and he or she is suppose to be in charge then I would hope that there is a second person in command that can take charge. Administrator should stop their high stepping around bragging on how fantastic a job their doing and get in the trenches and see what is going on. This is not an isolated incident where the sense of urgency has been overlooked but was the straw that broke the camel back.

Tom F

I am very pleased with my Swiss Flex glasses from Carytown Optical. Cynthia showed me several other frames I liked, but the Swiss Flex frame was just too comfortable. I am a building contractor and tend to be hard on my eye glasses, but have been surprised at how durable the Swiss Flex are. For me, these are the best glasses I have worn. Thanks Cynthia

ann coppage

Rudest place ever. They basically attack you for wanting to stop by and look at their frames. They refuse to not have an entire HOUR for lunch. Don’t just stop by over your lunch break to see if they have frames that might fit your child because they will act like you are completely out of your mind for wanting to see if they have anything that may work.

Kent Morse

I recently picked up my first pair of no line multifocal lenses in November. Cynthia advised me to make the change from my line bifocals. She also updated my look with a really cool lightweight rimless frame by Swissflex. The adaption to the no line lenses took about two weeks but now I am so glad that I was advised and helped to take the leap. The frame is absolutely amazing. I've never worn anything so comfortable and I love the polarized clip on too. From order to pick up I had them in a week. I can highly recommend Caytown Optical. You won't find anything like Swissflex at a Lenscrafters or Pearle or the like. Carytown Optical is such a relaxing place to go too, another thing I really like. Kent Morse

kathleen markowitz

Don't buy a pair of glasses until you check out Carytown Optical. The best eyewear selection. The best team.

Terry Caserta

Carytown Optical fitted me with a pair of glasses to use specifically for working on the computer. I was constantly struggling with my bifocals to focus on the computer screen and experienced a sore neck also from tilting my head back. I can’t believe the difference that the new eyeglasses make. I wish I had known about this option sooner. Carytown Optical fitted me with a really cool looking pair that I keep at work only. They were so helpful in explaining the difference this prescription would make. I love their selection. They offer a boutique selection you won’t find in any other optical store in Richmond. The pricing is reasonable and the personalized service was great.

Karen Long

The best experience I have had when buying glasses. I am not terribly good at fashion choices, so I appreciated the sincere and tasteful suggestions for frames that seemed to fit my face structure the best and made me feel pretty. I felt confident in the glasses I purchased because Cynthia did not encourage me to just look at the higher priced frames, in fact the ones she felt looked best (and I purchased) were in a very comfortable price range for me. Also, Cynthia and the whole shoppe are hip and fun! The lightweight lens felt great after a slight adjustment. I highly recommend Carytown Optical if you love lots of lovely frame choices and/or are fashion challenged like me and need to rely on advice you can trust.

Farouk Chaabi

I HAVE PURCHASED EYE GLASSES THROUGH CARYTOWN OPTICAL SHOPPE. THE STAFF WERE HOPEFUL. I GOT MY EYES CHECKED UPSTAIRS AND I ORDERED MY GLASSES DOWNSTAIRS. WHAT A WONDERFUL EXPERIENCE. SHE OFFERS GREAT PRICES FOR FASHIONABLE EYE GLASSES. I REALLY RECOMMEND HER.

Joanna Longo

Best place in Richmond for eyewear and eye care. Cynthia and her team make choosing glasses and contacts easy, expedient and fun. Their customer service and professionalism is evident throughout the process and beyond. While out of state for a wedding, I realized that I'd left my contacts home. Cynthia was able to "contact" another business in the area and i was able to get another pair just in time. Simply the best!

Don Parker

Been coming here for years. Always great service

Samuel Tack

Best customer service! Very friendly! Will recommend to family and friends!

Haley Yates

About a year ago, I went to Cary Town Optical to talk about getting my first pair of contacts. After I was informed of the different options I went up to Dr.Gates's office to get my eye exam. Before contacts I was very squemish when it came to my eyes so I was a difficult patient, but he was very nice, and we finished the exam quickly. Then Dr. Gates pulled out a box of lenses for me, sat me down in his office and informed me on how to use the contacts. He was very helpfull but i just got tired of continuosly poking my eye with no results, so Cynthia from Cary Town Optical helped me. It turns out that before owning the shop, she used to help small children that needed contacts learn how to use them. Miraculously she was able to put my contacts in for me. I was happy with that but they all said that they needed to make sure I could put them in myself so Dr.Gates and his assistent put on my favorite song and eventually I was able to do it all on my own. Everyone was so kind and really seemed to care about me. I will definetly go there again.

Annie Norman

We had an awesome experience picking out prescription Rayban sunglasses for our 93 year old Daddy. What a fun place. Daddy sports his cool shades every day. He insisted on aviator sunglasses like he wore his 25years in the navy. He's a lot smaller now and none fit but Cynthia special ordered a small small size with long temples. We Colohans greatly appreciate her attention to detail and TLC.

CHRISTOPHER Turner

Great quality, great service, the best people.

Caleb Hill

Beth couldn't have been more helpful!

Thomas Zmudka

From my first step into Carytown Optical, I knew it wasn’t your everyday eye glass store. It has a small town feel combined with the comforts of home and the classiness of a New York designer store. There is an incredible selection of high quality eyewear at surprisingly affordable prices. I have nothing but praises for the staff that are helpful and very knowledgeable and they provided very personal service. I recommend Carytown Optical to anyone looking for a new eyeglasses or a pair of stylish sunglasses.

seth stolz

Carytown Optical in Richmond Virginia is amazing, the coolest, funnest staff ever! Incredibly knowledgeable of both the fashion side and technical side of optical to bring you the best in your new pair of glasses. They have some of the most unique, fun, fashionable eye wear that Richmond has to offer. It is a really relaxing atmosphere, great energy, great spirit. You will absolutely love your next experience at the eye doctor, and getting that fresh new pair of specs if you go here, trust me!

fred hefer

The girls at Carytown Optical Shop provide great service and definitely deserve 5 stars. I am extremely satisfied with my prescription eye and sunglasses. They did a great job assisting me with my frame selection, positioning and adjustments. Throughout my years, I have gone to several optical shops but found Carytown Optical to be the best. The staff is chivalrous, clued-up, cool and very friendly. My total experience was terrific and highly recommend them!

AmericanWoman1964 .

Glasses are useless. They tried to tell me the script could change with sugar levels.. in the ten days it took them to make.. so.. every ten days get new glasses they would never work? (Sugar levels did not change though). Then they blamed the eye doctor. For $250 you'd think they would remotely work right. So disgusted in their shirking responsibility. Would not just refund for their bogus work. So now the proud owner of useless brand new glasses in hard case... .cant even sell them since who knows what they really cut.

Doris Roberts Putnam

The Optical shop in my experience is great. They do very well with my 4 year old each time we go.. (sense she was like 1.5 years old or so) The place is clean and well kept and the employees are very kind and helpful. (Some more then others but ALL are respectuful and kind)

Filmore Found

I have been going to Carytown Optical for about 20 years now. This shop is like the type of optical shop you would expect to find in Soho or the Village in NYC. Cynthia is always on top of the hottest new trends. And she has a lot of patience because I seem to love every frame she has. But please check this shop out. She is the only shop I know that actually carries Vinylize. Yes! Glass frames made from vinyl records by a company in Bucharest. I recently purchased a pair of Vinylize frames as well as a pair of Italian frames by Vanni. Hottest shop in Richmond. Lou Ann

Timothy Burke

The service at Carytown Optical was outstanding! Cynthia's knowledge, advice, and expertise were phenomenal - she spent a lot of time helping me by reviewing the best choice of lenses, advising on frames, and adjusting sunglasses i had purchased elsewhere. I am a first time customer at Carytown Optical, and my decision to go there was based on the stellar reviews i had read - i must say that those reviews were correct. Friendly/unhurried/high quality service - what a great concept! Based on my experience I would say that you can't go wrong by taking your eyewear/optical needs to Carytown Optical. May 26, 2015: I went back today for new sunglasses. Beth assisted me and provided the same friendly and high quality service as I experienced during my 1st visit. Outstanding! Carytown Optical continues to provide 5-star service.

Alexander Soulas

Great customer service!!

Hunter quade

love the shop, love the owner, and love the selection. this truly is a great place!

Amanda Seamster

Great

Paul Zayas

The friendliest shop you can go to. Great selection of lenses and the staff will help you find the perfect pair of lenses to suit your style. Loved the whole experience. One of Richmond's true gems. They have a customer for life.

Janet Borges

Best eyewear-shopping experience ever, with very kind, funny and sincere professionals who will ALWAYS make sure you are happy with your choices. Would not dream of going anywhere else in RVA for my optical needs!

Deron Yates

I've been going to Carytown Optical since it first opened. Now living in Florida it is still the only place I go for eye ware. Cynthia, Beth and the rest of the staff are awesome. I was torn up when her shop was destroyed by fire several years ago. Thank you Cynthia for rebuilding. You're shop is even better than before. And tell Dr. Gates he's awesome too.

Joe Reyes

Cynthia is awesome, they are very personal, working with you to find the best frames and lenses, don't go anywhere else! truly a great experience!

Chance Ploegstra

Amazing establishment! They have an incredible selection frames, as well as various kinds of lenses you can get for said frames. I got the prodesign|denmark frames and not only are they plastic frames, but they also have adjustable rubber nosepads. Highly recommend this place for new glasses, especially ones that'll last for a while.

Channing Spiegel

Absolutely the best optical shop in all of Virginia! Amazing frames from all over the world and expert service! A+++

Matt Basilone

They repaired 2 pairs of frames not purchased there for free. They are very friendly and very helpful.

Christian Schick

Wonderful experience. I appreciate how they give you their input on what they think looks best. It isn't very easy to see for yourself what you look like when you put on demo glasses. Their opinions were a lot better guide than the way I typically squint at myself in the mirror when I have visited other establishments (I even once picked out ladies glasses back in High School and didn't realize it. It was a little embarrassing).

Elli Morris

LOVE the shoppe! Excellent selection, very patient & helpful staff. Took me what felt like forever to decide on the right frames but Cynthia and Beth were so friendly, helping me narrow down the choices that looked good on me - and why those were the right frames. The shoppe has more variety of cool frames than any store within hundreds of miles, including DC. Amazing!