Reviews of Optica (Optics Shop)

Elke Ernest

During an exhibition in Las Vegas one of the arms on my glasses broke off. The optician at Optica at Fashion Show Mall in Las Vegas, fixed them right on the spot in no time and did not even want to charge for this. Thank you, excellent work and service.

Alex An

Evan Yi is extremely helpful and i highly recommend him to everyone that needs any assistance!

Mike Kocal

The first question I asked when I entered the store - before I even viewed frames - was what was the turnover time for prescription sunglasses? The first answer was wrong and they called saying there was a day delay due to the holiday. No worries - I understood. When I was to pick up, the glasses did not arrive and prior to, no one bothered to call me to let me know. Terrible service for the premium prices they charge. I hope they revisit their procedures and fix the problem. I didn’t go there to pay almost $900 for sunglasses and get Walmart service.

RicH King Torres

They hooked me up with my dita glasses..one screw was broken.and they replaced it and fixed it free of charge..I've bought 2 dita frames here and a cazal pair..I'll be back

Hannah

Please don't waste your time or money at this shop. Worst customer service, they all have bad attitudes! Total BS!

massimo paglia

TERRIBLE EXPERIENCE !! YOU WILL LOSE TIME AND MONEY . Don’t go there !! .......

Sean McKeown

These are scammers! They billed me for frames and lenses. Then the frames arrived, they refused to cut the lenses. I had to open a dispute with my card company and reverse the charge.

nicholas hinkham

Used to be a great place, key word being used to. Changed ownership recently in 2018. I guess new owners are okay with false statements and horrible service in both of their stores in Venetian. Called and placed pair of sun glasses Cazals, was told $425. Drove to Vegas from LA for Christmas. Stayed at Venetian, called to confirm and proceeded with the purchase. The general manager came out and stated that they can’t honor the $425 price instead $525, and this was Christmas Day 25 th.Mr. Robert Bentley was his name. These people don’t even appreciate their true customers, who’ve bought two pair of Chrome Herts and two pair of Ogani with 18k gold. Together over 9k. Won’t be long till they close shop.

devinewind123

I broke my glasses. Josette at the Optika MGM called around for me and found an Optician at Fashion Show. Evan fixed them on the spot in 10 mins, plus straightened and cleaned the frames. They have a great collection of nice frames, , saw some nice Maui Jims. Will be back