Reviews of Southwest Eye Care Chaska (Optics Shop)

Kelley Fulkerson

I would highly recommend Southwest Eye Care to friends and family members. My son recently had an eye injury at school and the level of care and concern we were showed went well above and beyond. Dr. Amy Freed was very thorough with her exam making us feel assured that he was receiving the best care possible. We see both Dr. Freed's for all of our annual eye exams as well as getting my husband and son's eye presciptions filled here. We would not go anywhere else!

Dan Hahn

No issues with the doctors, but they neglected to pre-check our insurance and didn't find out there was no coverage until after the $600+ bills came

p pol

Chris Freed is great with our 3 children, my wife and I are thrilled with the eye examinations at their clinics.

Brian Kreeger

We went to Chaska office and had a horrible experience with Office Management. They could never give us an accounting for what we should have paid and were completely dishonest with our insurance company. The Drs are good and personable.

Marta Christianson

They are Fast, Friendly and Good Customer service From everyone that works there, And Dr. Freed He's too Funny Best Dr. Ever. :)

sawmario .

It's a nice place, and it doesn't take too long.

Shelly Hansen

My twin 8 year old daughters saw Dr. Chris Freed last week for an eye exam. He was amazing. He had both my shy girls giggling. He asked them and me several questions, explained everything to my girls about what he was doing each step of the exam, taught them about their eyes and being nearsighted, and addressed any of their concerns and mine. Hard to find someone so good with kids and also so knowledgeable!

Margie Fuchs

I brought my daughter to see Dr. Amy Freed. We both had comprehensive eye exams. The service was fast, friendly, the office very comfortable. Dr. Freed was thorough, and took time to help me understand the care we both needed for our unique situations. I would highly recommend Southwest Eye Care for your eyecare needs!

Katherine Orellana

Dr. Freed is by far the best eye doctor I've ever had! He and his staff have been great from day 1. I will not go anywhere else. If I could add more stars I would. :)

Justin Yule

Outstanding staff and Dr. Chris Freed is hilarious. :) If an expert staff that delivers an exceptional experience is important to you then this is the place to go for eye care.

Lorie Treff

Dr. Amy, Dr. Chris and Dr. Dockter have all seen me for exams and have always been wonderful. They take the time to explain things and they were able to squeeze me in last minute when I had an issue. The rest of the team is great in helping to choose frames and lenses too. They are all worth their weight in gold!!

Jordan

Dr. Chris Freed is by far the best doctor I've EVER encountered! He just makes my visits so much better and less terrifying. I'm battling two pesky chalazions and he's been amazing to work with. Thank you Dr. Freed!! Oh yeah, the receptionists are pretty awesome too!

Bill Chappell

Outstanding customer service from this business, every time. I have been a patient there for about 4 years and the experience has always been positive. Dr Chris Freed has THE best "bedside manner" of any Doctor I have ever encountered. He is so down to earth, is a terrific listener, and explains things in layman's terms. The support staff is also very helpful and professional; in particular, helping choose and fit glasses. They earned my trust and this review.

Robert Cote

Had something in my eye, went to see Dr. Chris Freed and he found it wasn't something in my eye but a sty..Also had my vision checked at this clinic and the service is amazing.

Brianna Wiesner

The doctor I saw was very nice. However, I ordered new lenses for my frames as they we scratched. They said it would take 10-14 days to come in. It was 17. Then when I tried them on, the lens was still scratched on the left one. They apologized and reordered the lens. It took another week to get them back and when I went to try them on again, the right lens was scratched. So now it is almost a month later and I still don't have my glasses back and the only thing I was told was "sorry". *I received a phone call from the manager after posting this. She was very apologetic and reassured me that they strive to keep their customers satisfied. She also offered to rectify the situation and assured me that she would follow up when I received my glasses. This is great customer service in my opinion, as things can happen, but a sincere apology and rectification can go a long way.

Karla Story

Wonderful customer service both at clinic and eyeglass store. Dr. Freed was great at explaining the whole exam process. The clinic is a very inviting place and makes you feel welcomed. I definitely recommend Southwest Eye Care to everyone!

Preeti Subramanian

Dr. Chris Freed is the best eye doctor I've had. Great sense of humor, very sociable and nice which I value a lot for being able to talk comfortably with a doctor. I love my new contact lenses. Also, he was able to work me and my husband into his schedule, though we were late by ten minutes. The front desk staff were very helpful as well.