Reviews of Regional Eye Center (Optics Shop)

AJ Shirley

Not happy at all!! Mother of 3 and my husband has been out of work since Thanksgiving due to health. I've been paying all bills as much as I can when I can. I spoke with Reginal Eye Care on the 13th. I told them that I could pay them there $67.28 within a week. She din't say no all she said she would talk to her office manager and let me know. I called the very next day to pay. They were closed for Good Friday. I left them a message & today they called me saying I cannot pay them because they sent it to collections. I am beyond pissed!!! They ran so many test and couldn't even figure out what was wrong with my husband Vision. The doctor even said that he thinks something could be sitting on a nerve in his brain. Which he left us feeling like what does he have a brain tumor. So we went and saw a neurologist and his brain is fine minus the migraines. They did CT scans, MRI, MRA, spinal tap, even had a Picc line in for a month. He even went to University of Minnesota where they diagnosed with Azoor Retina eye disease. Nothing to do with something sitting on a nerve... So they used up a ton of our insurance on test at Reginal for an assumption that in the end we had to pay for someone else out of pocket to re do those test to figure it out. Now y'all couldn't work with me!! For $67.28!! I just needed some time I wasn't getting help through county and I have been paying for a family of 5 and a mortgage!! Extremely disappointed in them!! Please note I pay all of my bills & don't feel things should be free!! I was just needing time!! Thanks for nothing!!!!

Kori Sanders

We have been going to Regional Eye Center for years for our exams and have been happy. Our son has recently been diagnosed with a slight need for glasses and the doctor was very gracious to give us his prescription if we wanted to get glasses elsewhere (as he only needs to wear them infrequently). We did purchase glasses from an online provider and brought them to Regional Eye for adjustment. We were willing to pay for the service, but not only were we not allowed to offer to pay, we were treated rudely and told that they will not adjust glasses they don't sell. I am very disappointed with their unwillingness to work with a long time customer and their treatment of us, but also their unwillingness to adjust to changes in the market place.

Jonny Vliet

Only good experiences so far. Much better than another clinic in town which will remain unnamed.

Jessie Lee

The only good part of this facility was the optometrist. I gave my insurance info prior to showing up and on appointment day. They still billed the wrong insurance. When we went to look at glasses I was shocked at the prices, unfortunately our insurance didn't cover glasses. When I asked for the cheapest option I got immedialty look down upon and blown off. They refused to adjust the bows on my daughter's current glasses "we don't work on glasses not bought there". Then when i got a prescription for the glasses, they refused to give me all the information needed to order online. Stating "professional liability". I have never had a problem getting all the information from other facilities. I wanted to achieve a client patient relationship with a local eye doctor, I guess that won't happen. They are rude all around....

Jill Jaeger

I dropped my 70 year old father off for surgery in June. A woman from our town took the time to introduce herself and visit, which helped my dad relax. The woman at the desk was friendly also. Once he went back we were sent out to lunch and to wait for the pick up call. When we were waiting at the office to pick him up, the dr stopped to visit with my mom (who has been his patient for years) and let her know it went fine. A nurse walked my dad to the car and went over the care instructions again, but this time with all of us. That was nice so we could monitor what he was supposed to do. The nurse pointed out the number to call with any questions and even buckled his seatbelt. My dad felt like he was treated great. I was impressed with the customer service. I'm glad my parents use this facility.

Mark Lewandowski

Dr. Nyquist does a great job with eye exams and Steve Queenan in the optical department is very knowledgeable at recommending frames to complement your facial features and lifestyle.

Kappie Wright

I could have not chosen a better place for my eye care. Thank you for the OUTSTANDING!!!!! service I received here. Kanji Wright

Betsy Stubson

My husband was in this afternoon for a referred consultation. He had the MOST DISAPPOINTING AND DISHEARTENING experience in the past 10 years. And I am so ANGRY because I THOUGHT this clinic was the best around the area, little did I know, I was lying!! My husband sat in room 9 for an hour and 20 minutes without a soul coming to check on him. He did go to the front desk twice and they explained he was the last patient... well, finally he left.... never seen!!!!!!!!! The only reason there is even a 1 star is the girls at the front made him laugh about their beer conversation. I would NEVER suggest being the "last patient of the day" at this clinic...unless you need a warm place to sleep the night away!!!!! UNBELIEVABLE!!