Reviews of Sears (Optics Shop)

Otis Florence-Butler

Second time I've been at the auto repair shop and my appointment was not in their books. I am blessed because the gentleman that sign me in remembered that he made the appointment so he was able to find the original appointment, and the appointment for today they couldn't find it all. The service I received on March 29th when I originally went in was great. They did what I had asked, I didn't have any problem with that service. It seems they have a problem putting me in the appointment book, with the correct information when I know I have an appointment.

Marc Van Gulick

My last interaction was horrible. The two cashiers basically ignored me while discussing how many credit card applications he got on his shift since noon. Next the item I would purchased was on a rack that said item category was on clearance. The items on the other part weren't. The only signage was a blank clearance sign. I show the cashier instead of even acting sympathetic she was condescending. Forget that I'll go elsewhere.

Candy Howe

Tamia the cashier was very pleasant and fast. Did a return with her and she also checked me out. Nice shopping trip.

Ian Lane

Worst store I've been to got actively insulted asking about collar sizes very strange.

jax

Im a fan of sears in general but, the staff here is always nice

Baiyina Hodge

I love the great prices that you find here!

Gary Lange

Kind,fast, and courteous service. If there was 6 stars they would have received it from me. Sarah is an asset to your organization. Thanks for the great service.

Jake Moore

FYI: Returns without receipt or credit card used to purchase items cannot be returned even if they have tags on it. Got some baby shower gifts we were hoping to exchanged and got shut down. Couldn't even get in store credit. Pretty surprised because I thought all retailers were doing this as long as tags were still on the items.

Cindy Doyle

It's a place to wonder around

Demphna Krikorian

Great store. Should shop here more often!

Walter Grace

Sorry for the one star review, but I’m afraid that Sears has earned it. 30 years ago, customer service was good. Now it’s impossible to get help even if they have what you need. And this is in the tool department which should be a no brainer. Returns on craftsman tools have also gotten more stringent to the point I won’t buy them anymore. To add to this, we tried to buy a stove and refrigerator from them. They had nothing that would work with our kitchen in the price range we wanted.

Brad Brinckman

As always Sears is great!

David Villegas

Always like Sears. Need to do a little bit more work on the upkeep on the inside.

Dana Widmark

This Sears is a nice place to shop. The employees are friendly and helpful. They don't have allot of help there, but who is there works hard to help everyone.

Harriet Grice

Went to key kiosk in Sears parking lot. Got a couple keys made. Not bad prices.

Damien Challet

Good, you can find a lot of things

Ron Wellington

I had to exchange my ratchet wrenches for the ratchet wrenches Sears had I feel the old style were better build. But online shopping causing many Sears stores to close. Had to drive one hour away from home to exchange them. Time sure have change!

deb voss

Had to return a shirt I bought on Monday. The long sleeves didn't reveal themselves until I got it home!

Susan Ward

Plenty of good buys if you dont mind waiting FOREVER to check out; there are very few cashiers. They couldnt possibly move any slower, seem to have no sense of time, and just yak for the entire transaction. I finally gave up after 40 minutes and walked away from my basketful of goodies. Slowest, yakkiest cashier ever! Gahhhhh!!

Debby Tinklepaugh

Shopping today for a few needed items was okay nothing to write home about however I am livid after large Appliance Department and the inability of Sears to repair a new $2,500 refrigerator in a timely basis have been without the refrigerator for 6 days now and have been told it could be another 7 to 10 to get parts and they won't schedule a repairment until they have the parts they actually had a repairman come out with no parts how does that happen you know the model and make before you get out here so that was a colossal waste of everyone's time I have pitched out $600 worth of food I haven't calculated the amount of the insulin and other medicine that needed to be refrigerated I will have to spend $500 to replace the food I don't know what it will cost yet to replace the insulin and other medicine how does the family go two weeks without a refrigerator it's not like it's a washer and dryer or someone could go to the laundromat we have already spent almost $600 eating out and every restaurant in this town sucks so that's like throwing money down the drain and still starving and hoping no one goes into a diabetic shock or coma was frankly I wish on every single person in your so-called repair division and what is up with your get human options I pulled that option up and the first thing I saw was please wait while our robot finds someone to connect you to what a f****** joke that was in my opinion when the repairman came out and immediately knew that the compressor the motor the fan the copper wire was toast the next day a new refrigerator should have been on the truck and delivered and this one that should have been hauled away or write a check for 5 grand so we can buy a refrigerator elsewhere and replace the food and Medicine well never ever buy an appliance from you again we have been loyal for decades and this is what we get for it there is absolutely no excuse for this none

Rachel Mess

Really enjoyed all the sales they have great prices

michael oheren

The place would make a great Roller Rink

Annie Kitching

Always find what we need!

Cindy Knight

Always a great place to shop.

CJ

I had a flat tire and was able to get in and get it fixed the same day. Carly and James were very helpful and efficient.

brandy conway-weck

They always have the tools and outdoor items that we need, but I do think they're extremely HIGH priced which is going to kill there business if they dont start lowering them to compete.

Lindsey Pope

Went here for car service. They were quick and friendly. Great experience.

Jim Schimmel

NO HELP No cashiers waited 15 minutes at one cashier found another

Jeanine Jardine

Had the gas range we were looking for. Free delivery only 19.95 installed, includes gas line check. Very friendly helpful service.

Mary Lindsley

All I wanted was a blade for my craftsman mower that I bought there. No luck. The store is desolate and depressing. Not one employee asked if I needed help though one female employee walked right past me and asked a male if he needed help. So I finally found someone and they said all they have is what's on the shelf, which was practically nothing, and that they can order a blade but it would take 7-10 days!! Really? I wound up going to Home Depot.

Ryan Pung

I want to rate Sears a 5. I really do. I think Sears is a great store with great shopping programs. The people at this location are awesome. I won't name them by name but I have gotten such great service from most. Here is the problem...the store is huge and a bit messy. It can be hard to find things at times. I have had to go to places I didn't think I would have to in order to find items. The other big problem is the checkout process. While most other stores have a dedicated customer service for returns Sears does not. This has led to way too many delays here for me. Simple solution is to have dedicated returns. The shop your way program is awesome though. I still recommend this place even with it's flaws, if only for the people that work here.

Tammy Steele

Shopping is fun when we have money lol

Dana Renea

Still love the variety of clothes

GenericMe Fiftysix

Great prices and very good merchandise. I've frequented this SEARS location for 25 years and it has become an old friend.

PHIL DAVID

This visit was to the Sears Key Kiosk outside of the main store. I find them to be very reliable having most keys & the copies they make work well.

Jennifer Buck

I love when they have awesome sales, Since the employees at this store are very kind and help you find what you need or want!

Sarah Wright

The automotive area was open on Sunday until 5pm to handle an emergency tire repair...made Monday much easier.

owen owen

This store is a mess, the staff are unprofessional, and the return policy is ridiculous! I hope no one ever buys a gift here for someone else because if they don't have the receipt they can no every return or even exchange it with no exceptions to the rule. And just so you know if they don't have a receipt they will be accused of stealing it, even if all the tags and stickers and everything are still on it. This store must have a serious theft problem with the way they treat each customer like they stole something. Why couldn't you exchange something for a different size of the exact same thing? Makes no sense. Its just poor customer service! Even if you had stolen it you would still be walking out with the same thing you came in with just in a different size. So disgusted with this company!

Sunil CD

Let's help them! Make the local stores strong.

Roxanne Kaminski

Employees act as if customer's are an inconvenience.

Lynndsay Obispo

My husband and I ordered King size mattress and electric base. At first we were told delivery would be a week after purchase then we received a call that it would be two weeks due to manufacture. Ok so we accepted that although not happy about it but understood. They show up to deliver at the time they said they would mind u your not told the time until the evening before. They bring the bed and base into our home and get ready to leave. My husband asks if they were going to put it together as it's in pieces and needs to be put together correctly, the delivery man replies" we're not paid to do that and we don't have time". I was absolutely shocked considering we had a decent encounter with the sales staff. So not only to we have three days to ensure there is no issues with the bed my husband and I are both not going to attempt to put this bed together only to have it electronically malfunction because we were left putting it together. My husband calls and complains. They tell him tomorrow they will be out there. This is crazy. My husband and I had paid plans to be away this weekend and we have to wait on Sears. The customer service was terrible. Sears is already on the overpriced end unless u shop during a sale. Never again.

Betty Wheeler

This store offers a wide range of clothes and household appliances as well as jewelry shoes and household apploances and linens.The prices are very reasonable and the points you earn help take dollars off your next shopping trip.Wake up america! Sears is still in frandor!

Wayne Hartman

If you ever think about buying an appliance from Sears I wondering 10 you the one bringing in the house don't even buy it from them they won't even take it inside your house

ScrapinbyJR

Quick and easy. The service was great. We found what we wanted and bought it quickly. No hassle needed. The person that helped us was named Drew and he did an exceptional job helping us.

Darlene Roller

The person who checked us out was very helpful.

Katt Leadbitter

Sears is an old-time store that is very nice I've always like going there I always like looking around lots to do lots to see

Luis Ramos

Great job from the appliance staff.

Mary Ann Metler

Always love Sears. Praying they don't close. Mt favorite place to shop.

Honey Anderson

The staff member at the register was not very friendly

Daniel Morse

The Hobbit guy in tools is awesome. Always helpful. Wish I could say that about the rest.

Victoria Dolton

Sears is the best store to go to! I like the clothes and other items. The prices are very reasonable. Thank you!!!

Joseph Iosefa

Yes, Sears, the old and stable brick and mortar, been to this store for the past 30 years and it's still one my favorites. They are a little short in inventory, but that's ok. It national icon.

Uli Kaczmarek

I visited the Tire Center again ... And yes , awesome help , the ordered Tire was in , the warranty was no issue at all and the work was done in the promised time slot ! Thank you !

Cristina Whitehouse

We ran in to check a few things out. The store was clean, reasonably organized, and prices were fair. I was surprised with how many employees there were, no one talked to us.

Da a

The store is looking very empty. Very low stock and almost no customers. Sad

Mr Graham

Ordered a window air conditioner online and had it delivered to the store for a pickup. Process was quick and the item was loaded for me into my car.

Robin McDonald

#This is Sears? WOW. And I am not a bot, paid for this or a family member of the guy who, allegedly, has overseen this financial debacle that is Sears. I was in Sears Thursday night and saw so much I liked (not JUST Lands' End) that I went back tonight with a little more money this this time. I'm tell'n 'ya, not at ALL like I remember. As far as women's clothing goes anyway. In my opinion, JC PENNEY's baseline (read as 'thrifty') sweatpants brand is far surpassed by Sears' Laura Scott brand. I got 2 pairs for $10 each, and again I say "WOW". Check them out for yourself...before they're gone? Now I'm really starting to think maybe I SHOULD be paid for this, lol.

Shannon Hansen

Lots to see! Have several appliances from them-totally happy with them all! Great service plans & a really good rewards program! They also have some awesome sales

Craig Ktoy

The Shopping is good. But choices seems slightly limited, which could be my personal taste vs SEARS' prediction as to what people may want - or, could be due to the store is being shut down? As Sears is closing a lot of low producing stores. It is a bit sad to see that the viscious cycle 'store closing' can create. The stores may be low producing, so the head quarter decides to close stores, and the news causes people to shy away, thinking that the stores are closing... sad! Indeed, this store was very quiet, not too many shoppers. For me, it is good, as I hate crowded stores...

Roger Smith

They just went downhill over the years

Sir Anthony Corwin

Still amazed everything is so over priced and people keep shopping there. Product is good but it's always a last resort for us spoiled kids.

Alicia Malone

Hi ad good sales

Benjamin Urbanski 3B Urbanski Enterprises LLC

Good tool swaps supports Nascar a1

Kevin Murray

Asked for measurements for a dress shirt, and we were told they don't do that. That's fine, but we heard after being 30 feet away an employee exclaim "YOU DON'T KNOW YOUR OWN SIZE? REALLY???" It was incredibly rude. I understand why the company is going under .

Bonnie Brya

GREAT SALES ON GREAT MERCHANDISE. HELPFUL FRIENDLY STAFF.

Jeff Herzog

Very helpful staff.

Doug L

Hanging on and I still support

Chris Schafer

The only store I've been to where pretty much everything is perpetually discounted. As such, you can get some good deals here, especially on clothing.

sajia aboni

Good place for shopping. Sometimes they really have some good deals

Jolie nelson

Awesome service and very quick!!!

Cathy Spicer

We like Sears but, slowly going down in merchandise.We get our appliances their. Now their departments are slowly shrinking.

Ryan Lewis

Nice service in the auto section!

Cory Frayer

Great place to pick up your lawn mower parts

Joshua Mays

Huge selection at always decent prices!

Trooper Long

I didn’t shop here, but the restrooms were fresh and clean.

Sam Doggies

I've been going to Sears since I was a little kid. Always good buys and quality.

B. Weeks

Still a good place to get a variety of items, though nothing like in times past. A bit pricier than they were when they dominated retail. I still enjoy a trip to Sears.

Steve Shepard

Found what I wanted. The salespeople we're very nice and helpful.

Nik Staron

Love the sales people so friendly and helpful.

Kendra Milton

I love the deals! I got over $50 worth of stuff and only paid $3.27!

Jimlee Howell

Sears has good deals on seasonal clothing right now. The store is not overcrowded; making shopping a pleasant experience with room enough to breathe.

Richard Schmitz

Lots of stock to choose from. Great prices. Helpful employees in all departments. Glad our store staying open.

Angie Kinney

Found great deals...nice customer service

Lawrence G House

Tim at cashiers station in tools made a good shopping experience into a GREAT one! Recently shopping at OUR Sears the workers have all shown helpful attitudes, going out of their way to assist us. Thanks folks!

Diane Bouts

There was a lot of deals to chose from. The staff was very helpful and the store was very clean.

Donald Goodrich

This Sears has always had what I went in to get. The employees have always been knowledgeable and friendly.

Ellory Branyan

Clean but a little sketchy

Ray Terwilliger

Poor Sears.. sad to see it continue to go down hill. Huge store and it's always a ghost town in there.. It used to be my go to for tools. Now it's hard to find what I need with the limited inventory. There's hardly anyone around if I have any questions. Beginning this month they no longer accept AMEX which is the main card I use. I don't know why they don't shut the doors...

Sarkash Rahim

Great prices and a nice place got so much clothes

Rky yrs

I like the original Sears products and not the Black and Decker knock offs. The lawsuit should be dismissed!!!

Chris Wingle

Horrible company, dose not pay vendors! Stiffed us out of thousands of dollars!

Dana Hale

Nice and clean store amd theybjad exceptional prices

John Wiley

Went there for winter clothes and nothing out yet.....also the store was very warm !!

Doris Asher

I found the garment I was hunting -- Sears had several to choose from and in many sizes -- when I went to pay for it, I was pleasantly surprised to discover it was on sale! A totally satisfying shopping experience.

Vanessa Hartwick

Sears in Frandor is great! Always has everything on Sale. Employees are so great & appreciative.

Walt

Confusing place, terrible separated Lands End section, bad credit application requires you to agree to texts and calls and other bank messages to you, and employee says oh they won’t contact you don’t worry honey. That is so fishy. This store, it’s no surprise it’s going down here and will soon feel completely as a business. Not kept up. The owner or CEO is milking this place for cash and doesn’t care about the quality is what I heard. Riiiiight

Tim Thelen

It was great people very helpful

Jennifer Mccourtie

Drove 25 minutes each way today to exchange some back to school clothes my daughters grandmother had gotten her that didn't fit, to be disappointed. At first I walked in and the cashier said it wasn't going to be a problem exchanging the clothes for different sizes, but then once we came back up the cash register the gentleman was no longer at the register so I had to go to a different register to make the exchange. The second cashier all but accused me of stealing them and said if I couldn't prove that I paid for the items I couldn't exchange them for anything in the store, including the exact same thing in a different size. What a waste. I don't know where the receipt is and now she has 3 shirts and a pair of pants that are too small. And on top of that I drove almost an hour to get there and back, to get no where. Such poor customer service, no wonder this company seems to be going out of business. So disgusted by being accused of stealing just because I didn't have a receipt. Do they not know what gifts are!! I will not shop here again!

ken barkdoll

This one is still open and was well stocked

Vicki Williams

Love Lands end. Associates are very attentive. Good merchandise. Too bad I cant say the same for the rest of the store.

Marilyn Hester

Although I love Sears store and went there first looking for a refrigerator in the stove it seemed that the employees were more interested in other customers than me I ended up leaving after waiting for a while and bought a stove and refrigerator from ABC Warehouse instead

Deb Miller

Lots of good sales and good stocking stuffers too.

Me Felice

One of my favorite shopping stops.

Sharon Duncan

Too many sharks. Go into look, to many sales people won't leave you alone

Jennifer P.

My daughter is 5'8" and has had a hard time finding clothes. She has been discouraged so much that all she does is turn around and walk out of stores. We have shopped at the Meridian Mall and the Tanger Mall. Sears is the only place she walked out with a huge bag of clothes. They have a big sale going on with lots of items at 60%. It looks like they are remodeling the place. My daughter doesn't want to shop anywhere else. Sears has our business!

Lauri Bastian

Great deals today,reward points are amazing

Don Springer

Sears had everything I needed for a quick visit.

James Wertz

It was dead In there. No customers . Only maybe 1 Associate. They had a broken cart in there. The wheel would make noise as you pushed it around.

Sean Kellogg

This used to be one of my favorite stores. It’s nearly impossible to talk to a person when calling the store now. I tried three times yesterday. I’m not driving a half hour each way without confirming they have what I’m looking for. I guess it’s tome to convert my large cordless tools to another brand.

Sandra DöEs

Very nice store always good deals and good rewards at Sears and very nice people there :)

SK TREE

Sears is part of our community.. Luv it always will..

Gil Flangeworm

Stopped twice to pick up items that I ordered, both times they had trouble finding the ordered items. Spent about 15 minutes.rather than the posted five minutes. The prices were good so I waited.

Fremontidae Scott

It's sad to see a historic store like Sears decline so far. It's nothing short of depressing walking the aisles. It's kind of a carcass of its former self.

Craig Johnson

I like the variety of items with reasonable prices

nota me

Always love Sears got what I wanted extra good price some shipped to my house I'm I was able to buy

Donald Fabich

Had multiple tools to return, couldn't find them on the Shelf. got a hold of an associate and he took me to everything I needed replacement for. I hope nothing ever happens to the Sears at Frandor!

Richard Gilchrist

The full time staff is wonderful. Its clear corporate no longer cares about the customer. I was treated terrible by central office staff when i had to call on a few issues.

Godzilla James

Yep,...here I am at Sears again. I came in to make my card payment and get some basement floor paint color matched...getting two cans....The store is older but well maintained.... The staff are customer service trained....thr seem to have a Manager who ask them to hit professional standards.

Bryce Redman

What can I say about Sears ? They are a landmark... Great customer service... The Associates are is always helpful...

James Daniel

Always entertaining from the staff never know if its in stock or if it can be ordered

tami hall

Still love and support my SEARS! (Especially our store workers!)

gary brya

WOW, WE GOT SEVERAL ITEMS ON SALE & ON CLEARENCE. THE STAFF WAS FRIENDLY & HELPFUL.

Thomas Farr

Nice selection

Joel Oz

Always have great deals, but everything is so jam packed it's impossible for wheel chair get through

Rose McCrumb

Love this store .Reasonable prices.

Joyce Simpson

Very clean and organized store.

The Rejected Emerald

Very decent better than times before though so highfive

Kelly Coats

Kids connect! Sponsored by many and supervised by Sears! What a wonderful way to give back to the communit!

Destiny Sharples

Sales/deals are ok at times, there is always parking available but cashingout/checking out is alway very slow.

Gordon Parshall

Great sale items. I got a great pair of shoes for $65, which was $20 off the normal price. Plus, I got $50 in-store credit. So I picked up a nice pair of dress pants for $25 and they said I could go back I believe after December 18th and spend the other $25 !!! Love that store...

Cheryl Leek

Love Sears! Great selection of clothing with reasonable prices. Lands End too!

Michael Bokovoy

Sears really has good deals going on,and needs your help to survive!! They're nice People and have great products!! Go give them your business!!!

Behejet Alidani

Beeds work

G g

I previously wrote a favorable review but alas Sears customer service has clearly gone downhill over the past year. This is a perfect example. I ordered an item online and chose to pick it up at this location which is nearly a 1 hour drive. When the item hadn't arrived when it was supposed to I called Sears customer service direct. They couldn't figure out what was going on with the order and told me to call the store. I called the store and lo and behold nobody answers the phones here anymore. I called all departments by the way. I kept trying this for several days and nothing. So I canceled my order but they would not return my money back. I had to file a dispute with the credit card. The whole experience was nothing but a hassle. Long story short, I've spent thousands of dollars between Sears/Kmart in the last two years alone, despite the fact that one can find more and at better prices just about anywhere. I've just learned to accept the fact that they are a failing company and shop elsewhere.

cindy black

It's very sad to see the level of customer service in most brick-and-mortar stores nowadays. I recently shopped at 3 different places only to leave empty-handed. Due to poor customer service. Today I waited nearly fifteen minutes in line with only one person in front of me. Several other staff that were available that could have helped me. But they were a busy arranging shelves. I finally got discouraged and put my stuff down and left. It happened to be a holiday Memorial Day so I understand that they were operating with a few staff. But if you're going to be open you need to have enough staff to make sure the customers are taken care of in a timely manner. I had the same thing at Sprint earlier this week. And also at Kohl's.

mitch gross

Went there because I got a coupon for $50 off kids boots.Had very limited selection and nothing in my son's size.

Becki McMahon

Sears' customer service has declined significantly over the years. It's extremely hard to find personnel to assist and aid your shopping experience. I try to only go to the tool department when I visit, at least there I can find help when needed.

sara stanford

Excellent department store. Love the Land's End section. Easy in/easy out to just stop in to pick up whatever you need.