Reviews of JCPenney (Optics Shop)

T GW

Excellent service by salesperson Pat!!#

alchams .

I was waiting in line to make a payment there was 2 cashiers helping customers one off the cashiers left in the middle of a line waiting and left just the other person to take care of a line, I don’t this should be acceptable by all means even without letting the other person know

Artie Norwood

The deal in town

Tracy Clements

I love this place because it's safe the food is good and the stores have great sales.

Wanderer Kilbourne

I went there to return a swimsuit I had bought a few days prior. I had the receipt and the tags for the swimsuit, but the cashier refused to refund me. The reason she was refusing, was because the tags were not attached to the swimsuit. Tags get ripped off of clothes very easily. Shoot! half the time when you buy clothes at the store usually the tags are missing and that deos not seem to hinder them from selling it to you at all. If the manager had not overheard the conversation, I would not have gotten refund.

Malinda C

Great and pleasant experience. Cashier was friendly and smiled, most of all thanked me for coming in.

jade laforge

Horrible customer service brought a bracelet with insurance the bracelet broke a week later I brought it back and it broke again Eric is very unprofessional and rude

Adam Dabak

Friendly cashiers, wide selection, fast service. Guarantee you'll find something you'll like :)

Mohemmed Al-Ansari

Prices not really marked, waited 20 minutes to check out

teacher michelle

Wonderful customer service

Luc Poenaru

We used them for a family photo shoot. Only one of the photographers has a "gift" of capturing the moment.... The others are clearly amateurs... However, they're trying and i love their attitude :) They're all professional, nice, and kind.... And where stuff doesn't come out the way it should be, they'll make up for it ;)

jennifer D

They send me wrong size I ordered size 6 they send me size 7 bad service

Jasper Andrew

Great store.

Ahmad Ali Audi

Nice sales. Can be better organized.

Pooja Gandher

They did not have my size in a pair of dress pants. Asked to make sure they were the same cost as the original and was told no. Asked why not, because they had to order my size.

Diane Dubiel

I love JC Penny, I hope it doesnt close.

Mashone Pearson

I will never go to JCPenney hair salon. I made a hair appointment for 12pm only to get there and the hair stylist to say it's at 3pm. She was so unprofessional her name is Gail. She's in need of customer service training.

John W Hardy

Great place to shop for the whole Family.

Sherry McCree

Didn't have a good selection on stocking. Service was good. The cashier that checked me out was wonderful. She had a beautiful personality. Thank you!

Lenny Jackson

Good customer service n excellent salon

Lerlean Brown

Clothing was everywhere and lines were long. I would suggest buying online and having it shipped to your home. The catalog area was not staffed.

john howell

Great, I feel like I hit the lotto. I got an extra 10.00 off for applying for the Jcpenny card, along with an extra 20% off for putting my purchase on my new jcpenney card. There were so many buy 1 get one 50% off sales that I had to go back and spend more money on other items I wasn't even looking to buy. The young gentleman that helped me was a pleasure.

Steve Middlebrooks

Had to return a pair of pajamas that were the wrong size. They took care of the problem in short order. Very pleased with the customer service!

Lillie Rucker

Excellent the employees in appliances help me so much when I needed to pay my bill

Queenb Mimi

Good deals. Typically jcpennys. Nice employees good customer service.

W. Golden Eagle production

Never enough time to shop there you can always fimd good deals ,but staff members are to stressed.need more good friend stuff more registers.

Robert Drew

GREAT SALES ALL DAY EVERYDAY!!!

Michael Cruell

Let go shoping

Aditya Murugan

The checkout counters are crowded here but they are fully manned all the time. Great return policy too.

Sonja Zuniga

They had a great sale and I normally don't find so many clothes that I like in one spot. And I loved my clerk Bianca

Roxsi Jackson

I was given shoes that had been worn. In the process of my exchange my card will be refunded and I have to pay in a separate transaction for the second time. Not happy

Steve Litwin

It's a pretty good store, well stocked. It seems like they need a few more people working the registers at times, but all in all it's not that bad.

Spider Monkey

Horrible customer service. Walked the entire downstairs area looking for help no less than 15 minutes with no one to be found. I refused to go upstairs find someone to come downstairs for me to spend my money. Abc warehouse im on the way.

theplayerline justgameing99

Very Nice good customer service

Duhitsbre 2x

Nice store lots of things

MOHAMED ALY

Not bad .I just hate waiting at check out

Stephanie

Customer service is good.

Beautiful JuJu

I love shopping at this store! I always find what I’m looking for. It is a good and convenient place for shopping. The store has a great deals on furniture, bedding, electronics, and home decor. Also, it has a lot of variety of collections of favorite brands including: shoes, purses, and clothing. In addition, personal care items including makeup, perfumes, hair products, skin care products, and more are available in the store. Good quality items and good prices. It is neat, and organized. The employees are very helpful and the waiting time is approximately 10 to 15 minutes. A place for the whole family.

Jenine May

One of the few places that I find a lot of things I really like. Cute, professional, classy clothes that fit. And there's always a sale. Not a great selection of shoes though.

Chon Williams

Lost my bag in the store and the cashier found it she was so sweet and saved it for me she said she knew I'd be back because I told her that I was going to a white party

Shemika Massenburg

Nice deals and right off the fwy

Cynthia Fuller

I really like shopping at JC Penney purchase several items for Mom, Sister, son an of course my self.

Yvonne Harper

My favorite store. Reasonable prices and competitive. A little clutter at times.

Omar Gibbs

Nice store and fair deals.

T Styles

It was ok found some nice clothes and good sales

Judith Elaine Harris

Great reasonable store to shop and been for years.

marie vill

Photo Dept: Exceptional Customer Service skills

Issac Harris

Sephora has for sure upgraded JCP!

Sheila O'Conner

My experiences at JCPenney was a great experience they had about four or five clearance racks and I founded me some pretty spring and summer tops but when I got to the line it was a long wait that was the only problem but when I got up to the cashier he apologizes for the long wait and that was nice I really appreciate that.

Tanagra Weaver

The Saleswoman was courteous and very helpful.

Tassie Mullen

There are not many stores left and I went with a friend before she goes to her new job. Which would start on the 7th of January. She needed to find something for her self.

Free Pretty Fly

This is a nice store out in Fairlane mall but that manager of JC Penney's in this location; tall light-skin heavyset is Very rude

Diavet Hoye

Very good experience at hair salon.

Joyce Pertee

Everybody there was very nice and helpful.unfortunately I wear a plus size and there are not a lot of clothes to choose from in that category at JCPenney's

wanda punter

Awesome!!!..I saved 53.00$!!!!!;

jorge cubias

Went for lunch to Mexicantown and decided to check the mall for some dress shoes for my 6 year old since Canada doesn’t believe in them! First the price advertised was 29.99 i grabbed the shoes but trying to pay was ridiculous. Went to 3 different cash out places all closed didn’t see one employee the whole time. When I finally got to a place with cashiers they charge me more for the shoes because i did not sign up for their credit card! I took an hour to pay! Ridiculous

Ihsan Deeb

Love shopping at JC Penney, good clothes and decent prices

Linton McNeeley Sr

Associate Erica Alexander was great. Great customer service and very knowledgeable.

Goldie Martin

I was totally lost at this location, no shopping carts escalator broke down with no sign to redirect you no one to tell you where the ladies room , it just really wasn't no assistant at all. BOLD EXPERIENCED

Tiffany so loyal McNew

Very clean and neat

Joumana Fawaz

The best store

Donna Nalls

Great prices but the isles are way too crowded with products

peggy terry

Easy purchase. Courteous cashier. No lines.

Jonathan Horton

They have great items in this store.

Suja mohd

Not the best place to shop but amazing price

Benzene Davis

Busy, courteous and helpful. Line was long but the wait wasn't. Adequate staffing at the register kept things moving.

Mohammad Ayoub

Jcpenney is one favorite places to shop, we can find a little bit of everything here. Good quality merchandise and good prices. Their brand Stafford has the best dress shirts. It says easy care and it is easy care.

Lleyana J

Poor customer service and very slow service time... lines are long and take forever. I like JC Penny in general but this store in particular is a test of one's patience

Jordan Chancey

Always great place for amazing discounts. A little pricey on certain things, but the sales make up for it

Karen King

Love JC Penney...shopped there for yeeeaaars

Adelbert Dean

JC Penny has always been one of the top department stores but a lot of changes makes this location feel lifeless staff is friendly and helpful and due to low traffic you can get in and out pretty easy

Tony Serinto

Store was filthy

Rana Shehab

I was interested in babies clothes and i found what i need with excellent prices

SHAUANNA WOODSON

Second best shopping store. Just need to get there online checking out options together. When u want it shipped to the store they try to charger you for shipping to store and home 2 prices. 8.95, 3.95 so I call in my order so I get charged 1 price.

J Moe

Good service specially when you order online

R.A.W. 1

The customer service was good, the primary reason for the 3-star rating was the lack of items needed being shelved.

Mark k

I love JCPenney but this one is a bit dangerous because of the people and surrounding area

Paul Gagnier

Great deals

Myra Armstrong

I love this store..

terri brown

Great sales they just need a little more help on the floor

Tee Whit

Sales ladies were very nice and helpful but she dept needed to be straightened.

Linda Mckinney

Ordered two pair of boots. Discovered one pair of the boots I ordered was the wrong size and color. Friendly fast service. 5 stars for service and 3 for product.

Rosalyn R. Black-Freeman

Lots of sales at this time; good bargains can be found if you have the time. The lady at checkout was courteous and kind; a rarity these days.

Kisuke Urahara

Any brick and mortar store left is a good thing

Annie Ketz

I was at the mall where JCPenney's is at I just shop around just window shopping nice things but I didn't have any money to buy

Leia Shoulders

I love this store. They are always neat and helpful. The is always clean clothes are easy to see and there is always some kind of sale going on

Travis J

I'm was disappointed with my shopping experience. The store merchandise was junkie and difficult to sort through. And there was no staff available to help me find what I was searching for. I was so frustrated I let the store without purchase despite the fact that they had the best price for the items I wanted. I spend almost twice as much buying from a competitor. I want to shop with you JCP but you have to do much better. Hire some help and tidy up

Stevie Cote

Nice purse and jewelry selections. Long line to check out. Store entry needs to be cleaned.

Meii Mar

Fantastic!

Marcus Lige

The best prices hands down.

Rich Allen

Complete chaos, no staff, don't actually have stock they advertised. Don't waste your time going here!

J Cook

Fast service at pkg pick up

shondra tinsley

The store had little to nothing available for men in the big and tall section...very poor selection.

Art Porter

Paid $67.00 (Saved $117.00) for 10pc COOKS pot & pan set. That's why I go to Penney's ... the deals and discounts.

Christine Allen

Go to JCPenney's and go down to the Bargain Basement where you will find quality and low price merchandise

LaShondra Morris

If I order online and go to ONLINE PICK UP .. I shouldn’t have to stand in line for 20 min while people check out when they have numerous registers to choose from

Jennifer Hansen

The checkout process is always grueling.

Tristan Gooch

Horrible . smh didnt help.me at all

S Garcia

Extremely helpful and so kind.

Fleccia Coleman

The Back stage, Yes I Like that!

Melody A

VERY SMALL selection for plus size woman's clothing.

John Miller

had a great time everybody nice there

Sheila White

The manger was not helpful. We were returning a defective valet bag. We did not have a receipt and she stated since she didn't have the product in her store she couldn't help even though she looked up the receipt on line. We found the tags and took the item back only to find the exact item on the store. No reason to lie.

Andre Belue

Very long lines and only 1 register was open. However the lady in online pick up was very friendly!

Jordan Westfield

Love this location

J Gradford

Great customer service

Drew Preece

Men's big and tall section is sparse at best. Racks and shelves were empty. If you're seeking big and tall, visit the 12 Oaks location; much better. Checkout took 15 minutes- way too long for 3 people in line.

Kris

Good...... Despite the fact that the cashier was going to charge me regular price for an item that was on clearance.

Jasmine Jones

Omg love this store

John Lane

I prefer quarters myself

Mark Tremel

Fabulously chic French boutique store with all the latest fashions. Curiously, there were many discounts to be had and the top end designers were not around. Oh well, I still like it.

Wanda Jones

GREAT Sales nice people too

Raghad Hajar

Nice place. Features great brands (including thier own). Products are great. Their quality is good. Clean and organized environment. Great customer service. Good for quick shopping trips. Features a variety of products, from kitchen utensils to jewelry. Their return policy is great! I recommend JC Penney.

Jan Doty

The prices were good. The lines were horrible!! They need more cashiers working.

Abdullah Omrany

good place for shopping good prices

Dashona Broadnax

Great clothing.

Serene Scott

Feel like I just robbed them

Gentrified Gentlemen Productions

Decent place to shop and find deals. Even during the December holidays. Extremely slow checkout lines when they do happen. Takes stars away from the ratings.

Risa Haynes

JCPenney has always been and probably will always be, one of the all-time greats, when it comes to shopping. Went into JCPenney yesterday, to do some quick shopping. Everything went smoothly. I found exactly what I was looking for. We Will Always Love You JC Penny. Thank you for caring about the community, with your reasonable prices and great quality merchandise.

Marjorie Thomas

It was a pleasant experience. The lady who waited did an excellent job.

Valeria Patterson

I shopped the clearance racks and deep pockets sheets, as well as shoes got what I needed and wanted.

Denise Johnson

Greg was very helpful. He is on the first floor.

Briana Ali

The floor could be neater. Service is good, but sparse. Clearance clothes have great prices, but other clearance merchandise are unusually high. Everything's organized and easy to find.

Google Tester

It was ok I guess.

Linda Williams

Quality, not as much as named brand, is a much needed priority in shopping.

U'Vallo Golden

Salesperson was helpful.

Brenda Serrano

Great deals! Great customer service!

Mz Red

Staff was courteous and very helpful with my return that I couldn't find my receipt for.

Geneene Robinson

Looks like it's going out of business

Vickie Richards

Love this store. I'm always able to find good quality merchandise at an affordable price. Not to mention the extra discounts.

Greta Thompson

Hair salon great,

Diane Taylor

I love. Penny's

stephanie Blue

I found a coat and pants for my son. I checked the website first to see which store had the coat. The pants was a bonus.

Trista Billingsley

Over priced clothing!!

Sheri Gardner

love JCP

Maureen Schimeck

Very friendly .Had what I wanted

Ken Nephew

Very dirty and disorganized. However, staff is pretty helpful.

Jill Whitehead

They have lots of variety of everything you can think of in clothing. It is neat, well organized and very clean! Smells clean and new. The quality of the clothing is Good! They do have dressing rooms so that you can make sure you buy the perfect size for you. I love shopping at this store!