Reviews of Costco Optical (Optics Shop)

4901 Wilson Ave SW, Grandville, MI 49418, United States Located in: Costco Wholesale

Average Rating:

DESCRIPTION

We have the feddbacks of real people like you who are consuming the services and products of Costco Optical (Optics Shop) in Michigan area.

Now the business gets a rating of 3.0 stars out of 5 and the rating has been based on 9 reviews.

As you can read, it reaches an reviews average is average, neither too high nor too low, and it's based on a more or less high of feddbacks, so the rating is more or less faithful, although it does not have a enough amount of ratings to confer it full credibility.

You know that we don't usually stop to put evaluations when they are good and we usually do it only if we've had a problem or issue...

This Optics Shop corresponds to the category of Optician.

Where is Costco Optical?

REVIEWS OF Costco Optical IN Michigan

An S.

Terrible customer service. Missed an appointment yesterday sitting in urgent care with my toddler who split her chin open falling outside, and when I went to reschedule they informed me they'd be charging me for yesterday's appointment as well. I couldn't believe the man on the phone had the nerve to tell me he would've called the office while sitting with a child in urgent care waiting for stitches and that I should've called them. I hope he doesn't have kids of his own. I told them I would not be rescheduling due to their response and complete lack of compassion. On top of that I'll add another concern I had to begin with. They require dilation or paying extra for an eye scan...even if you are already seen by a retinal specialist. I suspect they are struggling to pay for their equipment and passing that cost along. I immediately called RX optical just up the road, and their exam cost was a few dollars less and they won't require the extra testing since I'm am already under the care of a retinal specialist. This costco optical office is definitely 'nickel and dime'-ing their customers on top of not treating them very compassionately.

Brenda Metz

I would never go to Costco Wyoming MI, optical service is terrible. I wasn’t happy with my frames when I picked them up so instead of ordering me new ones they gave me the display model that everyone tries on very unhappy!! No one seems as though they know how to adjust your glasses properly!! In the past I’ve actually had a new pair of glasses completely wrecked by them, they couldn’t get the same frame back in so I had to opt for another.

Jack Richard

Brittany Anderson

They were open, upfront and honest. I was disappointed that Costco was stingy with replacing my glasses prescription, wanted me to buy new frames because my old ones had to much of a bend ("broken" in thier opinion). The doctor is separate from Costco so I feel you need to reviews. They seemed great. I would go back. I like how upfront and honest they were.

Dean Bartholomew

You would think that because it was in Costco it would be good? I did not expect that:/ what do outcome management response

Donovan S

The Grandville location Costco optical really need to sharpen up on their customer service. So I got my last pair of glasses and eye exams done at the Grand Rapids Costco optical but because they do not have any availability and do not have the brand of frame that I want, I decided to call the Grandville location and try my luck. The guy who picked up my call right away told me that they have the Esprit brand frames in stock and in both men and women styles. I asked how many they have in stock and he assured me again right away that they have SEVERAL in stock. I made my way there to the store and found that there’s only 1 pair in stock on the display. I asked the lady at the optical register if she can check for me and she immediately said that what’s out is what they have. I then said ok, I’ll just get the frames. She immediately went on to bill me without much of words and did not thank me or anything during the whole transaction. I am not sure if I’ll ever come back here to get my next pair of eyeglasses or my exam done because of the poor customer service.

Aileen Behl

Arend Docter

QuinnGrl82

I would give 0 stars if I could. I made an appointment over 3 weeks ago to get an appointment for my son for contacts. We go in today and they lost our appointment that was scheduled for today and then say we need to wait 3 more weeks for another appointment. No thanks. We already have waited this long for this appointment. Plus I pulled my son out of school to go to an appointment for nothing. Also, they ask if I'm sure if I called the correct store like I don't know who I'm calling. No I did not call the other store. The guy called to make sure I really didn't call the other store for the appointment.

Business Hours of Costco Optical in Michigan

SUNDAY
10AM–6PM
MONDAY
10AM–8:30PM
TUESDAY
10AM–8:30PM
WEDNESDAY
10AM–8:30PM
THURSDAY
10AM–8:30PM
FRIDAY
10AM–8:30PM
SATURDAY
9:30AM–6PM

PHONE & WEBPAGE

Costco Optical en Michigan
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