Reviews of Pro Optical (Optics Shop)

Kate Cushing

Such a friendly, capable, helpful staff and the doctors are great. Highly recommend!

Phyllis Bartell

Love this place

Frederico Lapa

My first time exposure to an eye doctor (Duane Smith, O.D), and both those sets of professionals preceding the Intake visit with the doctor, and the Optician serving my needs and wants, for a new pair of prescribed reading glasses, was all a punctual, reliable, and certainly at-ease experience to me, as a novice and skeptical person in the world of seeing. I highly recommend those professionals at Pro Optical practice.

Elizabeth Elefante

I can't say enough good things about my experience at ProOptical and Duane Smith! Everyone was so knowledgeable and SO nice! I've been telling everyone to go there since my visit! If you're hesitant, don't! You will not be disappointed in your experience.

Kim Deltano

I have always had an EXCELLENT experience and Pro Optical and could not be happier that I have been seeing Dr. Jost for the last 6 years. She is efficient, thorough, reasonable in her approach, and an astute clinician. The staff at Pro Optical is accommodating and pleasant, and parking is validated for up to 90 minutes which make the downtown location convenient and easy. Love this place!

Gerald Liu

Duane Smith was very professional and I had a very thorough exam.

Madison Hania

This place is great. Everyone is extremely friendly and willing to assist with insurance questions or helping to pick out frames. I love how there is free parking, this is great! Dr. Nguyen is fantastic, she is quickly able to give you crystal clear vision and explain all of your options.

Elena Kerzner

An overall awesome experience- Dr. Smith and the entire staff at Pro Optical are kind, warm, knowledgeable, and professional. I'm looking forward to coming back soon!

margaret ackerman

Pro Optical staff are professional, courteous and efficient. Dr Jost is wonderful-she is knowledgable, competent and very personal. They also have a great selection of eye glasses!

Dongjae Kim

The doctor was wonderfully polite and attentive. Will be coming back.

Alan C

Doctor Bao-Kim is the best!

Carol Bateson

My experiences at Pro Optical are excellent everytime I go there. My friend at work recommended Pro Optical to me seven years ago when I moved to this area. Dr. Cheryl DePaolo Jost is the best! Last week I called the office to request an emergency same-day appointment with her. In less than 1.5 hours I was sitting in her office. She removed an eye lash from my left eye which was red and swollen. The Pro Optical staff is always very helpful when I call for an appointment. And, like another patient said below - the office is absolutely beautiful. I would definitely recommend Pro Optical to anyone who is searching for excellent eye care.

Martin A

Excellent service, best in class!

Beverley Strain

I am a new patient at Pro Optical, and was very pleased with the care I received from Dr. Jost and the rest of the staff at Pro-Optical. They also guided me through the VSP coverage very well!

Sid Govindan

Dr Nguyen clearly cared about my eyes and did a great job. Great experience.

Sarah Anderson

From making the appointment to the end of the exam, my experience at Pro Optical was excellent. Very Friendly staff. I was informed about what was going on from beginning to end. I would definitely recommend seeing Dr. Kublin for your optical needs.

Brady DeVore

Friendly and knowledgeable staff were able to meet all of my vision needs in a timely fashion and at a very reasonable price.

Manuel Orellana

Good customer service

Emily Mond Gurry

Dr. Jost is the best. I hate the eye doctor more than any other type of annual appointment (shocking to some, yes) - and Dr. Jost and her team put me right at ease while also providing great care.

Cav Jones

Always great service from the staff

Olga Burenkova

I have been coming to Pro Optical for all my eye care needs for about 14 years now and have been happy with services they are providing. All doctors there are very knowledgeable and pleasant to communicate with and are up to date on all the latest technology in the eye care field. I have to go there every year due to my vision problems and they have been very good at reminding me of my appointments and making sure that I have all my necessary tests done and that my eye wear prescription is up to date. In all, it is a nice, well organized and modern eye care office you won't regret visiting.

Hao Qin

不错，免费帮我扭了一颗螺钉，服务态度很好

Johanna Turley

Great place! Dr. Nguyen is great and I have never had to wait. Validated parking makes the whole process smooth and easy.

Ojitos Bellos

This is unfortunate because when I went in the girl who attended to me was really cool and nice. She stated that she was going to put in my prescription for an urgent shipment and text me once they had arrived. Well here I am three weeks and a half later two calls in and nothing. Now I called and they supposedly sent me a message hmmm where I don't know. smh.

Andreas Linn

Dr Duane smith is my most favorite optometrist. He is so much more diligent than other eye doctors I have seen.

Kinga Fauser

Highly professional and friendly staff. Easy new patient paperwork, No wait- received a complete exam from Dr. Nuygen who took just the right amount of time to address my concerns and answer all my questions completely.

Christine Conlon

Walked in to get an exam and a eet of glasses that day. They had no appointments, but took me when I told them that my FSA money was going to expire that day. Fast, friendly, and expert staff. Employees really work well together. Options were numerous. Highly skilled in picking the right glasses for you.

Baoen Chen

Unprofessional and bad service, especially from the manager (the bald old guy, no offense, but he did not tell me his name). I paid $430 for the lenses from Essilor. I told him I wanted to know the basic information of the lenses, including the prescription and bar code on the bag, and where they were ordered from etc. I think the information is important for ensuring the correct prescription and the quality of the lenses. But he told me "I don't know what you are talking about, no one has requested it, you are the first one, you have to trust us..." He said he had been working there for 25 years. Unfortunately, he is not professional at all. His attitude could not be worse. The even worse thing was that the left lens was broken. You should check the glasses carefully before giving them to your customer. If the glasses were broken, you should at least honestly tell your customers in advance. You are so unprofessional. How can you make your customer trust you?

Natalia Amorim

Dr. Duane Smith is the best

stacy maynard

Lovely place. All the staff are very friendly and always there to assist you.

Erin BF

Excellent eye doctor (Dr. Jeffrey Klubin) and very efficient visit (annual contact lens exam). The office is clean and comfortable, and the staff are courteous.

Wesley Barton

Dr Jost and her entire team are professional and on time at every appointment. A terrific office that I recommended to anyone needing an eye exam

Asenet Craffey

Service is efficient and staff very accommodating and professional!

Jenna Ikasalo

I was very much impressed by Pro Optical. The entire staff was friendly, efficient, and professional. I was greatly impressed with Dr. Jost. She spent a great deal of time with me to ensure I had the best possible treatment. She suggested a new brand of contacts for me to try that were more current and I love them. She also sent me out of her office 3 times to allow my contacts time to adjust, so that I had the right lens and the best outcome. I see better now than I have since I started wearing glasses/contacts 13 years ago. The whole team was great and I highly recommend them, to say the least! Great work, keep it up =)

Emily K

When I first arrived, I was greeted by the staff who are friendly and knowledgeable. There was virtually no wait, and I was seen right on schedule which has never happened to me before when it comes to medical appointments. The service was efficient and before I knew it, I had my prescription and I was looking at the wide selection of frames they offer. They worked with my insurance and I only had to pay a $25 co-pay for the entire thing! It was a truly remarkable experience and I'll definitely go back there. I highly recommend going there; be sure to ask for Dr. Jost!

Maida Broudo

What a nice group of people...all of them. Dr. Jost, and Dr. Smith very knowledgeable and kind.They were efficient as well. Danielle and Sheri both were professional and kind. We really appreciate your taking us in so quickly and being so helpful.

Jennifer Turpin

I've been going to Pro Optical for many years. The main reason I go is Dr. Smith, he's incredibly personable and easy going and will answer any questions you have. I've never felt rushed through an appt and for someone who doesn't like people near their eyes this is important. An added bonus of going to Pro Optical is the staff. They are able to make recommendations as to how to best use my insurance to save on out of pocket expenses. They too take time to answer questions and don't rush you in or out.

Kaija Langley

My spouse signed me up with an appointment and boy was I happy to see (no pun intended) Dr. Duane Smith. He's funny, attentive, and complimentary. All the staff at Pro Optical were kind, professional, and helpful. I can't wait to see them next year!

Ali Candogan

I visited Pro Optical as they had a very high review score. However, Harry's sloppy mounting of a pair of 500 dollar progressive lenses on my frame disappointed me. I am a retired College Prof of Engineering Mechanics and have been wearing glasses for over 40 years. I saw the frame-lens discrepancy, the minute I looked at myself on the mirror. Harry was not on duty so Anatoly was attending me. He also saw the discrepency and looked surprized. He said he will try to correct it but was unable to do so after 2 visits to their workshop in the back. Then, Anatoly came up with the argument that my old lenses were measred by computer and the exact shape duplicate was ordered. So, my old lenses must have been discrepent also. Anatoly's argument also disappointed me. There was little to do as I was leaving Boston in 3 days so I accepted the faulty lens mounted frame. Meanwhile, when I asked for my old lenses, he said one was missing and strangely did not give me the other pair in his possession. Anatoly's faulty mounting's explanation and the disappearance of my old lenses were further disappointments wrt Pro? Optical.. . .

Douglas Finnegan

Great visit as always. Great staff. Informative doctors. Fantastic selection of everything I need. One stop eye care.

Mariann Donovan

Dr. Nguyen is an exceptional doctor. Graham Stetson and Shari Repasz Schwendener are excellent opticians. Customer service is great. They stand by their products and service. I'm a repeat customer after trying many places over the years. Wouldn't go anywhere else.

Melissa Cohen

I've been going to Pro Optical for years. Dr. Jost is the best. The staff is friendly and the office visit is always quick.

Molly Alvarado

Great business. Highly recommend. It's hard to find great eye doctors and great eyewear in the same location, but Pro Optical has it all. I've been going there since the mid 90's and their quality of service has always been top notch and never wavered. You won't be disappointed.

John H

Pro Optical and Dr. Kublin have always been fast, friendly, and made me feel like I am well cared for. Conveniently located for me down town, what else could I really ask for?

Vanessa Dellheim

Such friendly staff, always a thorough exam.

S SH

Fantastic local optometrist and eye wear shop. Dr. Jost here is my favorite eye doctor I have ever seen. She is so friendly and professional. I really trust her. The glasses shop here is very helpful in picking out frames, and went the extra mile to make my experience good. Finally, the front desk was knowledgeable in helping me deal with my insurance company. All this plus validated parking - highly recommended.

Animal Buddy

I have a hard time coming to terms with the surprise that this place is terrible. I dont think the optometrist even knew his job right. And when i requested multiple exam sessions for my contact power, he was like how many times you want to get tested. I will do one last time for you. WHICH HEALTHCARE PROVIDER or a PRACTITIONER DOES THAT? After about 5 months of my exam. my vision was still not corrected properly in my right eye. Another optometrist near my home did the right job for me. Pro Optical was a big let down. I vote to avoid this clinic and place by all means, and especially be very careful when checking with Dr. Duane. Smith. I vow never ever to return to this hopeless optometry clinic

Aki Yoon

from the start to the finish, the care was exceptional. All the staff were very friendly yet professional. I highly recommend it.

Meridith Greene

I saw Dr. Jost and she was fantastic! Extremely thorough and personable. I highly recommend her! The other office staff is friendly and helpful. Fallon the optician was patient helpful as well. Overall a great experience!

Krista Dong

Excellent experience last week at Pro Optical Services, which is super convieniently located on Cambridge Street just next to MGH. Dr Nguyen was friendly, knowledgable and took time to explain her findings from the exam. She also advised on type of contact lenses she felt would be best for me, given my lifestyle and previous type of lens. For eye exams, they offer traditional pupil dilation or for an additional $69 you can have a digital picture taken of your eyes, which you are able to see and review with the doctor. (I went sprung for the digital exam) They have a *pretty* good selection of frames. Office is clean, bright. For contact lenses, they will ship them next day to any address free of charge.

Nancy Spanos

Everyone is always professional and very helpful. From the speed of getting the appointment to be seen on time is excellent.

Jason Lambert

Dr. Smith was a really nice guy and was very efficient with examining my eyes. He explained every test and was able to pinpoint my eye issues using state of the art x-ray technology. I'll be coming back in a year for my next eye check up.

John Lester

Very professional and thoughtful service. Had a full eye exam and got new prescription glasses. Great selection of frames. I can't think of any way my experience could have been better.

John DeSimone

Thorough, comprehensive, efficient....Dr. Jost makes it clear what your options are with an eye on what is best for you and not the profit margin of her practice. This guarantees she gets repeat and referral patients. A surely pleasant eye exam left me confident about my vision health and what to expect and need next.

Charles glovsky

great experience both staff and dr. kublin are fabulous

Danielle Walker

Dr. Nguyen is kind and professional. She explains things to me so I can understand what is going on. I have recommended friends to her.

Juan Del Rio

By far my best and favorite experience in visiting a Dr.

Chris Uhl

I arrived for my appointment about 15 minutes early. The office was crowded with many patients. I was actually taken into my appointment ahead of the scheduled time. It was very efficient, organized and a wonderful experience. Dr. Kim was fabulous as usual. I’ve been going here for 10 years and will continue.

Elaine Cronin

Upbeat, diversified staff who are very professional and thorough. Love going there for my annual review

Jessica Murat

I have a great experience at Pro Optical everytime I go. Regardless of whether I run out ouf contacts earlier or need to come in urgently, the staff has always gone the extra step to take care of me. Not to mention the office is absolutely beautiful.

John D

Absolutely Horrible service do yourself a favor and go elsewhere Opticians and eye Doctors are rude pushy and arrogant overall a awful experience staff try's to sell you eyewear outside of your insurance coverage to increase their profits hope pro-optical will soon be out of business disgusting

Carmen Rodriguez

Fantastic service! Dr. Nyugen treated me like she had known me for years; I saw her last year, as this was my annual eye exam. I felt like I was part of the family. Thank you Dr. Nyugen! You're fantastic!

Brenda Torres

Terrible service. Gave me the wrong glasses I ordered. Gave my actual glasses to another client. I had to wait another two weeks for my glasses. Now they don't want to mail my glasses after I waited approximately a month and a half for them.

Matthew Murphy

Pro Optical is the best healthcare operation that I have experienced. They have a great staff and I've never waited to see the doctor. The leverage the staff and technology better than any practice I've seen. Dr. Nguyen is fantastic, incredibly knowledgeable and has a great demeanor.