Reviews of Optical Studio (Optics Shop)

Rebekah Steinfeld

I found my exam to be professional and thorough. The whole staff was very friendly and helpful!

Norma Friedman

Superb service from receptionists to technicians to doctors! Best in Pioneer Valley!

StubW

Super nice, friendly and accommodating. Excellent service. Technician spent almost a half hour readjusting my old glasses so they would fit better (titanium frames!). New glasses are so comfortable I almost don't even know they are on. I recommend highly.

fire dragon s

Very courteous, non judgmental staff! Very helpful to a veteran who has a hard time with things near his eyes.

Cody Georgeneau

This place is amazing!!!! They are so friendly and helpful!! I had an emergency on a road trip, my contact ripped and they let me call my eye doctor verify the prescription and behold I could see!!! THANK YOU SO MUCH!!!!!!

Angela Ward

Always helpful and very nice group of people!

Ann-Mary Cloutier

I love the glasses that I get here. They always have something new and cool. The doctors and technicians are amazing.

Leslie Giordano

I always feel welcomed and heard when I come in for my eye exam.

Cate Loomis

The staff at optical studio are amazing! Everyone I encountered there was so warm and friendly! I've been going here for years and it's always been pleasant however there some new people, at least for me, and they were all great! I have to add that Nicole went above and beyond after hours when she discovered me sitting in their parking lot with car trouble. She offered to "drive me anywhere I needed to go" and did drive me to a rental car office and waited to make sure they had a vehicle for me. I am still overwhelmed with the compassion and generosity she showed me. I would have recommended Optical Studio based on the customer/business relationship but again Nicole was amazing and I am thankfuthankful for her!

Caughtinthalife

Great service. Their Test, procedures and knowledge is amazing!. combined experiences in there, between everyone who works in there is more than 40 years! so it definitely is a place where your eyes are in good hands!

Jennifer Miller

I give highest praise to everyone at Optical Studio. The desk staff and opticians are unfailingly kind, knowledgeable, and helpful. I am so grateful to Dr Chute, (and Dr Purdy before her,) for recognizing and treating my severe dry eye syndrome that my previous eye doctors said was 'normal' and allowed me to suffer with for basically my whole life. The other medical staff are also compassionate and kind. Recently I tried contacts for the first time, and when I could not get them out of my eyes at the end of the day, I panicked. I called the Optical Studio for help, and even though it was already 5:00 pm and the office was closing, one of the medical assistants walked me through it until I was able to get the contacts out. They are truly wonderful. On top of that, they have the most excellent selection of frames I've seen. It's hard to find frames that look good on me, and every pair I've got from Optical Studio draws regular compliments. I can't recommend this office highly enough.

Christine Osterwalder

While typical medical care is very rushed, I really appreciated the time and attention that each provider gave me from the optical technician to the doctor to the optician. I left feeling that I had received a thorough exam and glasses that really worked for me. When I had a question about the bill and the insurance reimbursement, the team was able to help me promptly. I was very happy with my visit and the service and would definitely recommend Optical Studios to others.

Sarah Knox

All the practitioners are very friendly, attentive, and thorough. I love coming here and would recommend this business to anyone.

Catherine Hondorp

Dr Erb and Optical Studios has restored my faith in humanity. At a time in which profit and productivity drive healthcare it is rare to find the quality of care with the personal attention Dr Erb, Dr Chute and their amazing staff offer. I leave feeling like a person who has been respected and cared for compassionately.

Andrew Zucchino

Hands down one of the rudest and least helpful eye Dr's in Northampton. Between constantly feeling like the Dr's are holding my care over my head like a privilege or a hostage, and being jerked around by the uneducated receptionists, going to optical studio is easily one of the largest headaches of my day every time I visit. I would recommend even lenscrafters over optical studio. I am infinitely disappointed and frustrated that I have gone here for so many years. I am disgusted. EDIT: Months after writing this review, while I was attempting to transfer my records to Eye Physicians of Northampton, I discovered optical studio had been withholding my records from me, supposedly over a 25 dollar copay. They refused to transfer them until the charge, from many months prior during an appointment I was told I was all set for, was taken care of. If you want to have your care and even medical records used as means of manipulating you, you will love Optical Studio!

Caitlyn Powers

My first visit to Optical Studio was fantastic. Everyone from my phone call to schedule the appoint until checking out couldn’t have been better. Friendly, inviting and extremely knowledgeable staff.

Bob Mills

i'm a new patient, and Dr. Chute grasped the complexity of my contact lens situation immediately and came up with good choices for my next set of lenses, and on a tight timeline to boot. everyone here is both friendly and ultra-competent.

Jacqueline Sheehan

The entire staff at Optical Studio is fantastic, engaging, and so knowledgeable.

Anne Schwartz

Great practice with awesome docs and staff!

Laura Sklba

Excellent doctors, I was given a thorough eye exam, she was very friendly and explained every step/test being performed. I will not purchase eye glasses from them again. The staff that helped me was new, very nice, but l was looking to her for guidance and options and found none. My appt. was August 1st and today on the 17th I still do not have glasses in hand. A phone call would have gone a long way to explain a delay.

Libby McLarty

I CAN SEE! Danielle lead the way in discovering my vision conundrum and resolving my lens issues. Your passion for helping customers find the best vision solutions is inspiring. Kudos to the rest of my team: Diem, Dr. Casey and Thomas. You guys are the BEST!

Nicholas Baker

Friendly and professional, this was one of the best eye doctor experiences I've had in a long time.

Michael Paciorek

Beyond my excellent annual checkups whitch I value so much, I also value the Optical Studios emergency services this past year when I scratched an eyeball. I was taken in, examined, fixed up with a minor repair with a eyeball contact lense which acted as a bandaid. Several days later the scratch was healed and the contact removed from my eye. This service was so valuable to me as my 2 eyes are the last ones I have. No joke, but would like to add the employees and Doctors at the practise really care about your vision and your immediate eye safety and concerns. Thank you!

lisa thwing

I went for a regular pressure check for glaucoma and had some personal concerns and fears around a potential surgery come up and Dr Erb was every sensitive to my fears and questions, taking the time to reassure me that I was in excellent hands with the surgeon under consideration. She also explained my options of whether to move ahead with the surgery now or wait until I felt more grounded and had been able to resolve some of my other current life stresses. I left with much greater peace of mind feeling very blessed to be under her capable care. I highly recommend her to anyone. She cares deeply for her patients and gives them the time and information they need to sort through their questions and concerns.

Jonathan Owen

Generally speaking, I am not the type to review anything, but my experience with the staff of the Optical Studio was so pleasant, I felt the need. The receptionist, optometrist and optician had very positive attitudes and genuinely seemed to be enjoying their work. I appreciate this very much and plan to return for all my vision needs.

olive bean

As a patient of 10+ years I was told by a doctor here that I was unwelcome to return after refusing eye drops because of chemical sensitivity. I feel that I was discriminated against for having MCS and now need to find somewhere else to get my needed glasses prescription. The doctor was incredibly disrespectful and showed zero compassion - the worst experience I have ever had at a medical office.

Shawn Connelly

The best place for any of your optical needs. Great staff and doctors who are the best!

Michelle Connelly

I changed to Optical Studio because I was unhappy with my previous provider. I have seen both Dr. Erb and Dr. Purdy and they were both helpful and pleasant. I got great care. When I picked out my new frames Danielle helped me select frames that look great. She was terrific to work with in getting a just right fit! it took a few visits and multiple adjustment but she kept working at it. I love my glasses and have been happy with all the folks at Optical Studio.

Strong & Healthy Smiles Inc.

Beautiful office, friendly staff and Dr. Chute was very thorough and answered all my questions! Congratulations to Dr. Erb on 25 years in business-you folks are amazing!

Peg Arndt

Friendly and knowledgeable staff!

Emma Ying

For over ten years I have received excellent care from Dr. Erb and her team. I would highly recommend this practice to anyone who needs eye care. I love getting compliments on my glasses.

Jack Poudrier

This place is AWESOME!!! I had such a wonderful experience with the staff and the quality of service. I was in a bind and needed my prescription sunglasses replaced in less than a week. They helped me acquire my same frames that I broke and put my old lenses in for me. In two days!! : )) They totally saved my family vacation. Great job guys!!! Jack

max faytell

Outstanding experience. My questions were answered and i learned a lot. Five star, a lot of state of the art technology, with experienced staff.

Carey Conkey

I always get great healthcare and service from Dr. Erb and her staff. I also get a lot of great compliments on my glasses!!

livy320 .

I was just reading all the horrible reviews and I'm shocked! I love optical studio and I've been going there since I got my first pair of glasses two years ago! Although it would have been nice to know that the doctor I had before, left the practice before my appointment... but again, friendly service and I would definitely recommend to anyone!

Kristin Blain

I have been gritting my teeth over the poor service here for the past year, and am glad to be leaving. The individuals working the reception desk clearly have better things to do than actually have doctors or technicians return your calls. They are also quite short on the phone and it has often taken many calls on my part to gather the information I need. Additionally, the doctor who performed my standard exams took upwards of two hours to complete them... Clearly they are understaffed. I would not recommend this office to a friend.

Jill Griffin

The care at Optical Studio is outstanding. They are working in an insurance environment that is unfriendly to both patients and providers. Reimbursement decreases every year and patient copays and provider expenses increase. Despite this they remain friendly, prompt, professional and provide excellent medical care. I recommend them without reservation.

Rich Frank

Prices are extremely high, Mens frames were double the price for the same quality.

Erica Silber

They were fine the first couple of times I went. The last time, I went in expecting my insurance to cover the exam because it had been over a year. They knew I expected this and didn't tell me until after the exam that my insurance was ludicrous and wouldn't. They made me pay the full price out of pocket. I won't go back after that.

Nanci Newton

15 + years of going to the Optical Studio and I have never been disappointed! Always helpful.

Kj Nichols

After a year of unpleasantness dealing with an eye health issue, it was great to get back to basics and return to Optical Studio for my yearly exam and picking out some fun new glasses. As usual their communication skills were great when explaining to my eye health or when detailing the differences in the type of lenses or explaining any add-ons that I could apply to my new specs.

Michael Moriarty

I am very grateful for the tremendous care and excellent professional treatment I recently experienced at Optical Studio. From the moment I walked in the door, each person was friendly, kind, and caring, in particular Ashley and Dr. Recker. My bout with shingles was scary but I was very fortunate to have a prompt eye examination combined with the warm and friendly staff which made a huge difference in my experience. I highly recommend Optical Studio!

Denise McCarthy

I have always had a pleasant experience here. The staff has always been pleasant, courteous and helpful. They are very organized and professional. Great selection of eyewear.

Yamila Irizarry-Gerould

Prompt, thorough, comfortable, and informative. Really can't ask for more in a medical experience. Dr. Recker is the best!

Jennifer Smith

I just love my new specs! The people there are so nice and helpful.

David Ziemba

The customer service at Optical Studio is terrible. Over the course of three months I saw multiple doctors who gave me conflicting prescriptions that made my vision worse. I had to pay for the glasses up front, and that is okay, but once they had my money they would not return phone calls. Three times I received the wrong lenses from them and they would not give any priority to my needs telling me I would have to wait until their labs down in CT got around to remaking them. They also claim that their labs had broken the lenses and had to restart the process and meant I would have to wait another week to get the glasses I had paid for THREE MONTHS AGO! If you are looking for a compassionate place of business who feels it is their obligation to help their customers you should look for somewhere else. After all of that, they offered me a partial reimbursement. Len's Crafter's is far superior and they are a box store you can find in most shopping malls. Optical Studios is not a local business trying to endear themselves to the community.

George Reneris

VERY helpful and personable. It's as if you moved to a new town and the entire neighborhood came with open arms to welcome you.

Barbara Kellum

A useful efficient visit and a very helpful staff.

The O-Tones

They are friendly, informative, and skilled at what they do!

Jax Walsh

Everybody in there was so nice and helpful, they scheduled me for the day after I called which was perfect, and it just has a good vibe in there.

Jim Levey

Getting a puppy 8 months ago was awesome. Having him chew up my glasses twice in the last 3 months was awful. The quick and friendly service at the Optical Studio was absolutely wonderful.

Lynn MacDonald

This was our first meeting with Dr. Casey, she took great care in explaining the changes to my sons vision. All of the supportive staff are a pleasure to deal with.

Julie Kurose

Optical Studio has provided my eye care for close to 20 years. The expert doctors, the friendly, highly trained and professional staff, the state-of-the-art diagnostic equipment, make the practice stand above all others that I've experienced. I have a complicated optical situation, and have received such careful attention from Dr. Marybeth Erb, who works to give me the best possible correction to my severe myopia and thereby has a very important impact on my quality of life. I recently had an eye-care emergency, ended up seeing two of the Optical Studio doctors, and was given complete and thorough assessment and immediate referral to an appropriate specialist. I have complete confidence in these wonderful professionals and would recommend them highly.

Stephen Higgins

Incredibly rude service- especially by the young woman who has worked there for upwards of 15 years, who goes out of her way to make you feel like you should feel honored to be paying for their services. What ever happened to "it's a privilege to serve you" and treating customers with respect? The environment at Optical Studio is always hostile, and I continued going there for a long time out of sheer laziness. I couldn't be happier with my new eye-care center, whose staff is friendly and helpful. I have recommended to everyone I know to avoid Optical Studio.

Louise NIcholas

Optical Studio provides the best eye care in the Valley! Dr. Erb and staff are caring, thorough and take the time to explain your eye exam. Their selection of frames is awesome too. They have both expert optometrists and opticians all in one beautiful location.