Reviews of Pearle Vision (Optics Shop)

Dizzy Hole

Seemed like wonderful service at first.... Jump to 3 weeks later I still have no glasses... And I won't be getting glasses due to their error with my insurance company. The guy who works there is a complete jerk and did nothing to help me!

Mariah Valiant

I have been going to this Pearle Vision for quite a few years now. The staff there are incredibly helpful and nice. I love Dr. Sarah is my favorite doctor that I see -- as I have quite a few specialists. She is genuinely concerned about the health of my vision and notes things that are going on in my life to stay connected. Highly recommend checking them out!

Davi Kieffer

I have had great service with this location. I have never waited past my appointment for an exam, there is always staff ready to help at the desk and I have never felt cornered or pushed to buy something I didn't need or couldn't afford. Dr. Sarah is so helpful and patient and makes certain that I can truly see when I walk out the door.

Amanda Liz

I have been going to this location for some time now and my experiences only get better and better. I do have to say though that I only go to see and or speak to one person for every visit. Stacy is absolutely phenomenal at what she does, she makes every visit personable, she is the only one I trust to frame my glasses to fit my face. I have learned quickly with some meaningless visits that I genuinely like working through Stacy. I have the worst of luck with glasses and she has helped find glasses that work for my face, she has a eye for color and fashion. If there was anything I could say about this location and or to recommend it, it would be to see Stacy. I unfortunately live a far distance from this location but I will gladly make the trip for my wonderful experiences thanks to Stacy!!!!

Kat K

Dr. Krietlow and the staff at Pearle Vision Chaska have always been warm and friendly with me. They are very knowledgeable and willing to talk through the best options for contacts and glasses for my eyes specifically (as well as the best price point for my budget). I highly recommend choosing Pearle Vision Chaska for all your eye care needs.

Zeke Domowski

Dr. Krietlow has been fine... but everything else about this place is a headache! This place is horribly managed and it is not just one person. Over the past 5 years my wife and I have gone there, I keep thinking things will get better, but it hasn't. Calling you back is a struggle for them to do in a timely matter and giving you the proper prescription and having it signed is always a problem. I keep trying to give them one more shot, but I am finally finished with them and not returning next year.

John Hardin

Vy is the best optician. She never pressures me into making a purchase and always makes sure I understand what I'm getting.

Lonewolfbtown .

Place isnt really that bad. But when you live in society where everyone is sensitive little snow flakes that think your entitled to everything of course ur gonna coming running to right a poor review. I have had no negative experiences here. Since I've been coming here for two years. They do a fantastic job. They aren't rude at all, and perhaps people are just a wee too sensitive to tones of voice and words.

Nicole G

The receptionist, Judy, is so friendly and welcoming, and Dr. Hood is very professional and knowledgeable. They were able to fit me in same-day for both of my contact lens fitting appointments, and I'm very pleased with my new prescription. Not having vision insurance, Judy helped me out and gave me a nice discount on the exam. Excellent service all around and highly recommend!

Terry Glenn

Mr. Andy I believe he's now the assistant Mgr is "THE BEST", the staff is so kind and patient. I have a son who has autism. Mr. Andy showed him how to put his first pair of glasses on woooweee. We went through at least 7 pairs of glasses. Thanks for having a Brilliant Staff.

Christina Strouse

I had a wonderful experience at this eye center. I was seen promptly. Everyone was super nice, friendly, and very helpful. The hours at the center are great, I can actually go after work instead of taking PTO. The doctor was very informative and explained everything he was doing and why. They have online appointment scheduling which is AMAZING. Basically, it was a great experience. I will be sending my husband in when it's time for his exam and I would absolutely recommend it to anyone.

Andrew Binder

Visited this establishment October 14 2015 after researching a few different offices. After reading reviews I decided to give them my business and very happy with decision. Everyone on staff between the doctors office and the store were very friendly and helpful. I scheduled an appointment with Dr. Hood who was fantastic. Dr. Hood explained everything he was doing, what he was looking for. He compared my eyes to problem eyes which really helped show what he was looking for. I learned that i have a freckle in one of my eyes how crazy is that! I previously had gone to a Vision Works in White Marsh big mistake, your in and out with limited information. I would recommend and encourage everyone to make Dr. Hood their new eye doctor! You won't be disappointed!

Henry Ziegler

Dr. Hood is excellent. He has current technology and answers all questions in ENGLISH, not gobblydegook. The Pearle staff, led by Manager Vann is superb. They are the most professional staff I have dealt with in the past 30 years. They know eyesight - not just selling frames or taking orders. I'm not sure where the best price is; I know that MY EYES are in the best care with Dr. Hood and Vann and Stan. It's YOUR EYES and eye care is NOT a commodity!

steve rudis

Rude doctor and staff. I was asked to arrive 15 minutes early which I did. The wait was long. 45 minutes is crazy. I told them I had to get a quick bite since I had to skip breakfast for a doctors appoint and lunch for this one. I was just going to get something across the way and be back in 5 minutes was told no. They can make me wait 45 minutes but can not wait 5 minutes for me?

lastwolflord

The store itself is fine but the actual independent eye doctor you get your eyes checked their has a awful receptionist. I constantly call to make a appointment and get hanged up on or nobody answers at all. Makes me wonder if they are interested in making money at all.

Tony Parker

I went to the center and your employee KJ was the best help and a super nice person to work with. Thanks KJ

E Wes

This location has lost my business forever. After spending hundreds of dollars between me and my wife's glasses they failed to give me simple customer service when I needed it. I had an issue with one of my transitional lenses, I went in an one sales associate took the time to examine the lenses under there equipment. She told me it was the film peeling. When I went back in to pick up the new lenses I wanted to make sure if it happened again I wouldn't be liable for the cost of the lense. We'll their poor customer service kicked in. Instead of actually examining the glasses, another associate and the optometrist decided it was better to just blame me for not treating the glasses properly. They insisted on saying that I scratched them (no scratches on lenses) and when I asked the guy Vann to check under the equipment he thought it was a good idea to be condescending and insult my intelligence. Long story short they will no longer get any of my money nor do I recommend anyone else to spend theirs.

Tangela Parker

The staff was very attentive, courteous and respectful. I was very pleased with how quickly I was able to schedule an appointment. Dr. Hood was very informative and has very professional and kind demeanor. I have already recommended this location to family. I purchased rx glasses and sunglasses. I also received my rx for contacts. If you want fast and courteous service visit Dr. Hood at Pearle Vision in Columbia Mall.

Jewel Roberts

Worst customer service ever.

Jaime L

This was my second visit in 2 years to Pearle Vision. The customer service is outstanding. They helped me understand my insurance coverage and there were no hidden fees. Dr. Hood was friendly and professional. He answered my questions clearly and I never felt like he was rushing to get to his next patient. I will definitely go back.

Erin Fanelli

If I could give this place zero stars I would. I was going to this Pearle Vision for two years, absolutely no problems or issues. I called to clarify an appointment discrepancy and was met on the other end of the line by David, who immediately gave me attitude to my questions and tried to speak over me while I was explaining the problem, continued to try and yell over me and then gave extreme attitude that was inappropriate and couldn’t give me an insightful answer even after being put on hold twice. When I asked to speak to a manager I was rudely told they were gone for the day and not given any number or option of a time to speak with them, mind you this was 2pm, I’m half convinced he was lying. I ended up cancelling my appointment and I’m taking my business elsewhere. If you want rude inappropriate disgusting customer service, this is your place. Otherwise, take your money elsewhere.

Shwetha Suresh

I must say they have a decent range of selection and the prices were pretty affordable but customer service was HORRIBLE except when attended by Mr.Neal ( better than how the rest were) .

Eric Anderson

I'm closing in on 50 I finally came to the understanding that I needed glasses for reading & computer work. I fought it for too long. I got a pair of progressive style and I like them. Everyone was nice, professional and glasses were done in about a week - which is what they said. All good.

Taylor Danovsky

Ordered my glasses over a month ago and when I went to pick them up they couldn’t find them. They never contacted me to tell me they haven’t received them in a timely matter so it obviously is not a concern of their’s if their customers glasses come in on time. They promised to call me back when the week started and big surprise they didn’t call. I called and was told the company lost my glasses and they “may be in the truck still” and that they would check and call me “sometime.” Horrible service.

Danny Huff

First person I saw was very friendly and had me fill out paperwork. She answered all of my questions and what she didn't know, she found out for me. Optometrist had an excellent sense of humor and didn't go overboard with any fake kindness (unlike the Pearle Vision in Burnsville). The exam went quickly and I was out the door in under 45 minutes. This will definitely be my go-to place for future vision checkups.

Dagmar Merkova

Very professional and friendly staff. Dr. Hood is great with kids, everything is efficient and I wish other doctors visits were so smooth and easy. Convenient hours and place. Great communication!

Jadie Phan

Horrible experience. Their buy one get one free is actually buy one get one half off. I called in on the date that I was supposed to pick up my glasses and the manager said they were ready to pick up, but unfortunately I couldn't go that day because it was raining hard. About a week later I came in to pick them up and they weren't ready? The store associate said he didn't understand why the glasses weren't ready, so he called the lab and no response from them. Well, in the end I had him do a refund and he gave me coupons for my next visit (?) There's no way I'm coming back. No wonder why LensCrafters is more expensive than any other vision stores. I don't know how many times they have made this mistake before but I'm hoping they won't make one again in the future. Good luck with your business. And don't talk bad about your customers in front of them. Cheers!

Tameka J

This was probably one of the best experiences that I have had visiting the eye doctor. From the initial call to me picking out my glasses the staff was awesome. Judy the receptionist was extremely nice. I brought my son to the appointment with me and she allowed him to look at my during my initial eye test. Dr. Hood is prompt, friendly and very personable. Vann is awesome at helping you decide what you want and how it looks. "He is worth the wait" as he says because I was taking a really long time to find something perfect for me and the store was filling up pretty quickly. What I loved about him is that he gave YOU all of his attention. I am so glad I got on here to read the previous reviews because they are not lying. The staff here are great! Please don't change for anything. The concept of customer service has been lost on most people in the service industry but these people prove that it still exists and should be commended for it! Excellent job guys!

Tom Sondergeld

Love this Pearl Vision. Saved my weekend fixing my glasses that my child sat on. KJ Neal was awesome and so nice. He understood how important it was to fix them quickly and stepped right up to help get it done. And we made our movie! Yes! Tom

Janet Dunser

Bought a pair of glasses for my daughter and they broke within a year. They repaced that pair and they broke again in the same place. They would not do anything for the second pair as now past the one year warranty. Won't be buying anything from them again!

Jennifer H

Dr. Sarah Krietlow, is fantastic! So glad I decided to go.

Fyle Ooms

Poor integrity and morals When I was there I was conned into buying $375 glass. When I asked of there was cheaper options the lady avoided the question and told me that you are getting a good deal with this pair. I still didn't believe her. After I paid for the glasses- I did some research there are plenty of $100 glasses there. Just seemed like they were shoving deals down my throat and trying to get me to pay more then I needed to the entire time.

Turtle m

Great people

Mario Gomez

Horrible schedule they messed up my app. and thought it was an hour earlier

Koby Dejewski

It's great! I would rate 8 out of 8, mate!

Sandy D

I made an appointment last year after my exam. I got a postcard in the mail asking me to confirm my appointment in a few weeks. Called to confirm and was told that the appointment is no longer valid because of new doctor. !?! First, tell me WHEN you cancel my appointment and second, do NOT send me a postcard to confirm an appointment you will not honor! Now they have no appointments available in the next month or two, at least, with the day/time that I can use. What a way to lose customers! I was going there for over 10 years.

Usman Jan

Visited this center today. Saw dr Pham. She was great. Very very thorough and took her time with me. Great visit and she was very helpful as was the rest of the staff. Shelly was great also!!! Keep up the great work guys :)

Loreal Megan Phillips

I've been going to this location for the past few years and never once have I had bad service. I always see Dr. Hood which is excellent and the staff are just as equally helpful, attentive and pleasant. Highly recommend!

White Light

I'd read reviews here before going to these guys. I felt my spectacles number had increased and went to Pearle Vision for a checkup. The doctor who administered my eye exam was inept and increased my number by a VERY marginal amount. I ended up paying $300 for a new pair of spectacles and my eyes still felt the SAME. I then went to another eye specialist and had to make a new pair. My insurance did not cover eye Care so everything was sadly out of pocket. Wouldn't recommend this place.

Ann jones

I recently had an eye exam here and it was awesome! Dr. Hood was fantastic! Very informative, explained everything that he did and why! Staff was pleasant and efficient as well! I will definitely be returning!

Tighe Begley

Excellent customer service! KJ was such a delight to work with!

Elois Berry

Last week I went to this location to receive an eye exam. Dr. Hood was friendly, professional, and very knowledgeable. He did an efficient exam and put me at ease throughout the experience. I highly recommend him. Also the Pearle Vision staff is very helpful when/if you decide to order contacts or glasses at the location. I did not feel hurried or pushed to order, like I have at other places.

NEIL D

Dr. Sarah is very patient centered and knowledgeable. The staff was patient, helpful and ready to assist. Very clean, very friendly environment. I now realize the importance of an annual exam. I will be a regular patient for years to come. 5 Stars for Pearle Vision Chaska!

Tammy Svacina

The customer service is terrible arrived early and still super late for appointment next time I will go elsewhere

Rachel Orr

Pearle vision is the best

Benny Redlin

AMAZING place! I have been going here for years with my family. I decided to post after my experience this last time. The service is great and the follow up from Doctor Sarah on my small issue was great. It is funny to see the reviews that are negative because the management is always willing to bend over backwards and do anything to help out. Some people just need to chill out! I would suggest Dr Sarah to anyone...she takes the time to answer all the questions even if she has other people waiting. I never feel rushed, I like that in a doctor! The staff is amazing as well in helping people pick out there glasses and taking the time to review insurance. No issues ever with this place and I know if I did the staff would handle it.

Lydia Stewart

Everything about this place was great! From my initial exam, to getting contacts & glasses to the follow up visit, the staff were very knowledgeable and efficient.

Julia Angel

I absolutely LOVED my experience at Pearle Vision! If I could give them 10 stars I would. It started with fitting me in at a few hours notice. Judy, the office manager, is a sweetheart of mega proportions. So welcoming, kind, funny and warm! Dr. Hood is extremely professional, highly knowledgeable without a hint of patronizing. As prices were concerned, I got a cash price less then what I had to pay with my insurance involved. I loved my experience so much, that not only I will be back I am also planning on ordering my glasses from them. Highly recommend!

Brock Nagel

I had a wonderful experience in this office compared to the last one I attended. I will definitely be a returning customer do to their amazing customer service! An employee around my age named kJ Neal made me feel like a valued customer. This employee catered to my every question comment and concern along with convincing me not to switch companies. If you need help while there I would highly recommend asking for him.

Nahreen Ferdous

The retail store is good but I am not at all happy with their doctor's services. Last time I was there with a lady doctor and she was really impatient while I was trying to wear contacts lenses. The retailer person was really nice but I will never go for that doctor.

Ray Nee

Judy and Dr. Hood are both extremely professional and caring. Can't recommend this place enough!! They are so efficient and treat patients the way we want to be treated. Thank you again for being amazing.

k andrews

I️ visited the Columbia mall Pearle Vision center and was told that the optometrist will not give me a copy of my eyeglass prescription as it is 16 months old. Most state laws indicate the Rx is good for 2 years. This Pearl policy is entirely designed to induce unnecessary eye examinations and fees. My healthcare information, including all records, belongs (by law) to me. I️ will not return.

Marilyn Paz

Very poor customer Service have my eye exam was ok but when I returned to order my contact lens the guy told me if I want the monthly lens instead the daily I need another eye exam doesn't make sense to me but also request emergency contacts and they don't have contacts in store I can go to a costco or bj's basically he kick me out of the store

Sumantha Halder

Dr. Hood is absolutely the most caring eye Dr. I've had in forever. His job and taking care of his patients are a passion and it's very apparent in his genuine concern. He explains procedure and prescription thoroughly, so you aren't ever leaving confused and frustrated. Deborah ( i think that's her name) the front desk...she's the sweetest woman there is!

Marissa

The Dr was rude and wouldn’t listen to me about how certain lenses give me migraines. She prescribed them anyway. They are late on appointment times. Poor glasses selection. Pushed me to pay extra for things.