Reviews of Charm City Optical (Optics Shop)

6412 Reisterstown Rd, Baltimore, MD 21215

Average Rating:

DESCRIPTION

You have all the reviews of people like you who purchased the services and products of Charm City Optical (Optics Shop) in the state of Maryland.

At the moment this business gets a rating of 3.6 out of 5 and the rating has been based on 96 reviews.

As you can read, its rating is quite high, and it's founded on a high number of opinions, so we can think that the score is very credible. If many people have bothered to leave their feddback when they are happy, is that it works.

As you know, we don't usually bother to write opinions when they are positive and we usually do it only if we've had a problem or incidence...

This Optics Shop is classified in the category of Eye care center.

Where is Charm City Optical?

REVIEWS OF Charm City Optical IN Maryland

Steven Eichorn

Pros- wide selection of glasses, especially with the Davis Vision plan. Cons- basically everything else. Extremely rude and dishonest sales staff and they make you feel like an idiot so you do what they want you to (i.e. pay more money) and will lie to your face and then deny they ever said that. also, throw in the fact they apply sales pressure and swarm you to finalize the sale. customer service- rude and pushy sales people. will outright lie about what your insurance covers and force you to get a more expensive option. will not put your claim through right away if you insist on choosing an option covered by insurance only. they will also authorize your insurance right away in an attempt to pressure you to buy something and then make it the biggest deal in the world to cancel the authorization. they will also "recommend" you get glasses even if you don't need them, since "it is covered by insurance anyway". they will lie to you when you call to inquire about the status of your glasses and then pass along to a "manager" who will contradict what the first representative told you. Basically, a wide selection of glasses in a store that is run by dishonest, sleazy sales staff. They will lie often and to your face, without embarrassment. Buyer beware!!! P.S. Just to clarify and address your response, there was no problem with the quality or product that I received (Indeed, I posted the review before I even received the glasses, which was just picked up and they seem just fine). The issues above were basically during selection of the glasses. The issues above deal with the service aspect exclusively. Product and quality is fine.

Sharron Lowery

I had to bring my aunt Greta L. to this place for an eye exam. We were half an hour early for our appointment and still were not seen an hour later.

Anita Goldring

Helped boosted my son's confidence now he loves his glasses and never forgets them now.

Gilbert Scott

On my appointment day I rush to get there on time waited 1 1/2 hours and didn't even get to see the doctor. Was told that the doctor had a problem patient . I rescheduled for the next day. Still had a wait but not as long. The service I received from that point on was excellent. And the staff was friendly. If they had only let me know about the waiting on the first visit. They would of gotten a five star rating.

LegendaryLeo Lover

Had a wonderful experience here!! This will be my spot from now on...

Mark Wuzscennberg

Terrible, unprofessional, and pushy customer services. Poor eye exam. Pretty f-ed up people.

Lily Cammingham

Dawnyelle Garrett

I took my daughter there.. the service was great, they were fast and accurate referred more family

Toya Suite

Vauda Carrington

I love them they are so friendly just what i need...

Mike Makel

My daughter had been experiencing difficulty seeing far away objects.Talked to a family member and was referred to Charm City.I called to try to get a Sat.appt. and was told I could just walk in.Saturdays were first come first serve basis.Arrived before the doors opened that Sat.only to find out that there was no Dr.on staff to due an eye exam.Made an appt. for 5pm.several weeks later.didnt get in to see the Dr.until 6:15.The Dr.was impersonal, unprofessional,she never asked me a question concerning my daughter's eyes, not once did she look away from her computer screen to address me or my daughter.If I recall correctly she never even said hello when she initially approciated us to go to the exam room.She performed the exam wrote the prescription and took it to the staff.She then put on her jacket and left. I informed Daniel of my concerns and he told me that he would pass them along.Daniel made every attempt to smooth the situation over,and I thanked him for that.He informed me that he would call me the next morning when my daughter's glasses were ready for pick-up. Received a phone call the following morning informing me that the glasses were ready for pick up.I rushed there after I got off from work only to find they had closed early due to inclement weather.No phone call from anyone to tell me that they would be closing early..Another trip there for nothing . Definitely would not recommend this place.You get the feeling like there just shuffling as many people through as they can.With little personal attention given to the patient.Worst experience I've ever had with any Doctor.We won't be going back there!! I'm in the customer service business.I know good service when I see it! We haven't gotten it from our 3 experiences with Charm City.

Dominic Brown

Got in and got out fast.

Nat. Johnson

Good service

MorganAlexiis !

Amazing, great selections! I accidently broke mine so I guess I will be back sooner than later. Overall experience Awesome, definitely try this place out

Kishia Hough

Services was priceless. I'm definitely coming back

Jenafor 1wash

I've been there twice in 3 years and I find them to be a little dishonest in their charging practices. I was phoned stating I had $140 refund I could pickup or save for the next year exam. I decided to pickup my refund. When I got there I was told the refund had to be added to next year's order. In addition to this, I can't see clearly from my lenses that are less then a year old. I don't recommend them at all.

D'Andra Brown

Customer service is really lacking. Very rude and dismissive staff.

Kelly Sprinh

So, I took my daughters Rx from another Eye Dr. to Charm City. Frames within an hr. Scheduled full vision exams for my other two. Excellent. In and out within an hr and a half. Now I need new contacts...LOVE IT. Awesome staff. Ravens Fridays! #Awesomesauce

Gregory Miles

Some of the workers were nice, but I'll never come back.

Asia90

Yes they have a large variety of glasses. However, customer service/staff is terrible unless you are spending a lot of money. Have a open day when you schedule an appointment because you'll be there for hours. Also, ask if the lab is open before you are seen if you plan on getting the insurance same day glasses because they'll tell you that it closes early after you've waited hours.

Aaron Cox

Cheryl-Lynne Addison

I love the place. I've been getting glasses @ Charm City for over 17 years. I've grown fond of the owners and their daughter and each encounter for me has been pleasurable. I always find stylish glasses and leave with a smile... others have said their experience hasn't been great but I am a repeat and satisfied customer.

Rita Mondie

I CAN SEE BETTER SINCE I'VE HAD SURGERY & GLASSES.

Craig Graves

Cool and courteous

William Smith

It was very hectic inside on the day I went, yet the staff was always courteous and more than willing to help me. They were short on doctors that day I believe, but I had a 2 p.m appointment and I was seen at 2:13, not too terrible. All in all it took 3 hours from my foot in the door to me walking out with a new pair of glasses, which is rare because normally with my prescription I've got to wait for the lenses to be ordered. This was the first time I was able to walk out with glasses same day. I would highly recommend this business

morgan lewis

Jasmine Coward

If I could give 0 stars I would the worst customer service, they will refuse to give you the materials you purchased. Due to billing issues that they never follow up on. Never go here waste o time and money. The only 5 stars reviews are from employees so don’t believe the hype.

marco mendel

Fast friendy and same day service

Nella Milyavsky

Owners very professional and helpful. Good quality of lenses and big selection of frames. Optic is clean; have stile modern design; staff is friendly.

Monique Lynch

I love how fast, efficient and affordable they are! I got a new pair of glasses for $25 and only had to wait an hour to receive my new glasses and for me that was great to not have to wait a week to pick them up!

Wb Monte

mami johnson

Been going to this place since a child best glasses spot used to be a family business the new owners has definitely kept up there end of the bargain and kept the costumers more than happy

grim reapa

my fam Calvillo Fraidin

They are the only ones they carry Cartier glasses therefore I was stuck having to deal with them . I got my original repair and change the prescription as well as purchased a new Cartier framed glasses from them . My original pair was not focused properly less then 8 months later it is cracking on 2 places where the screws belong. Clearly they know how to sell them but the craftsmanship and work ethic behind very expensive glasses is simply not there. I am sadden as I tried many time to resolve the issue. I thought they would stand behind their work, but they don’t. I will be complaining to Cartier as well, as this is simply wrong.

Angel Williams

My experience was terrible customer service very unprofessional staff have attitude not very friendly place would not give no star wouldn't ever go back need to look up the meaning of customers service

Peaceful Heart

I call regarding my glasses, I have David vision insurance and I was explaining to the lady that answered the phone that the person how attended to me did not tell me my glasses will take over a moth to get. She was shouting at me like I was her child and had to ask her if she just listen to what I said. I’m happy I recorded the conversation so I can take this to a higher level up. Horrible customer service and pushy sales rep...

Jayla Felder

Pam P

The receptionist and the manager was rude but the guy who helped me gave me outstanding customer service. The selection of glasses are breathe taking.

Lynn Smith

My experience at this place was five star. From the moment I arrived to the time I left. The staff was very professional and courteous and Dr Chan connected with my daughter very well. I would highly recommend this location. The only suggestion that I have based on what I saw is that maybe the location could implement an area for kids to sit and occupy themselves. Maybe give them plastic glasses or toys to play with while they are there. The day of my appointment there were numerous kids there who were restless while waiting to be seen or waiting with their parents.

Joshua Anthony

Love it

Lisa High

I love this place! They were knowledgeable, friendly and very helpful with styles of frames. I highly recommend them!

Kevin Cooper

Cheryl Jefferson

Customer service is horrible. There is no follow up when the doctor is running behind. You are not told anything....you have to ask and then all you get is I don't know. I had to come back and add to my review, comment above was posted while I was sitting and waiting for my appointment. I was finally called by the physician for my eye exam a hour later. Once the exam was finished, I was instructed by the physician to have a seat and wait to be called to pick out my glasses. Well I was called by a woman who did not start the conversation with I am the manager or supervisor......it started with "I read your review, I do apologize, I am going to waive your copay and here is your RX and you can take it and get your glasses somewhere that more better suits you". Basically who ever this person was that lacked the social skills of customer service and communication to speak with the customer to understand the customer's perspective and get to the root cause that I see it as from my perspective(that the staff lack the knowledge of keeping an eye on the waiting area, be proactive and approach the customer and acknowledge that he/she is aware that it's past the persons appointment time and he/ she assures that the person will be seen as soon as the doctor is done). It was very obvious that the two females that I had conversation with (before and after the exam)was oblivious to the presentation that was shown through body language and tone. Working in the health care field for over 30 years, customer service is a must and it should be a positive expierence. It's very clear that this is not part of the training when this company hires individuals to offer a service and the approach you need to have when dealing with the public.

Katie Hill

Monica Smith

William Lessane

Harry Chilinguerian

I am in the industry and just recently broke a clients screw for a Cartier frame. For those familiar they are precious metal and replacing with anything else would be an abomination. I called Cartier and they recommended I call Charm City where they were more than willing to sell me another and help me take care of a client. Truly a pillar of the industry. In a word the classiest establishment in town. Thank you Charm City now that I know you are a dealer I will send our Cartier clients to you direct.

Kiah Yoo

I HIGHLY recommend this office to anyone. The front desk staff are all so friendly and accommodating. The Dr I saw was kind, smart, helpful and quick. Plus they have a large majority of prescription lenses in shop so they usually can have your glasses ready on the same day if not the next day. Which is so wonderful when you need glasses right away! This will be my eye doctors office from here on out. Great job Charm City Optical!

Sharea Daniels

Tom McNabb

Great service and frame selections! Exam and glasses in an hour and a half!

William Lawler

This placed has provided me with one of the best experiences when it comes to getting new glasses to date. I had a 3PM appointment, arrived around 2:40, and was picking out frames by 3:05. I got my glasses same day. Customer service was great, and they have a very wide selection to chose from. Highly recommended!

Valerea King

Trish Diaz

I traveled from Bowie, MD just to come a check out the selection of frames and I had an excellent experience! Lana the fashionista, thank you for a wonderful experience! You and members of your team are professional and courteous and that is #1 for me to come back and refer others to your business!

Daniel j

Very bad costumer service went to get glasses fix and because i didn't not buy them their I had bad services. Second time their all i needed was nose pieces for my glasses and they wouldn't take my credit card then ask if I bought my glasses from them. Terrible services...

antwan Barmer

One of the worst experiences that I had the employees work on commission so they only want to help you if they're getting paid I asked if I could bring some glasses back to them and they said no because they spent their time looking up classes for me at their establishment

Ummyusuf Sahar Abdus Sabur

Joe Zilla

Ive been coming here since I was a teenager love this place. Very professional and well informed staff.

Chimere Jones

Staff members are very ignorant, I would recommend a different place to get your eye exams. Staff members were rude and judgemental. When me and my son came for our first time, the staff members did not welcome us at all. Please choose another option to get your eyes examined.

Girl 6

This is my spot for frames!! I get stopped everyday about my frames!!

Dionne Johnson Dionne

Everyone at Charm City was very help and accurate, got free eye exam, and glasses in 2 hours, you can get there by public transportation.

charretta Davis

Kimberly Kinkysweet

level22ice

Great people, great selection. Had a great time while getting an awesome pair of glasses. Thanks a lot! :)

Stephanie Ramdat

They are always busy. Good folks I went day before Mother's Day and recieved my glasses and eye exam all within the hour.

DIJAH Communication

Spent 3 hours there and still left without an eye exam or glasses. If you want to spend your day there then it’s the place for you. If you want to get an exam in less than 3 hours never go there.

Danielle Spriggs

This is the best optical center I have ever been too! Everyone is very pleasant and the process of getting glasses is convenience and fast!!! I received my glasses the same day I had my exam. The young lady that helped me picked out my glasses was absolutely amazing!! In addition, they have a great selection of glasses. I will be back again!

Tazisha Gemini

Got contacts for the first time and they listened to me and answered every question I had. They also have a very good collection of eyeglasses as well so I got both! I will definitely make this my new home for glasses and contacts :)

John Jubb

I've been going here for years now,this place is great I always ask for Kat she's very helpful and polite!

Brad Roylston

This place wants 150 dollars for just the contact portion of the eye exam after insurance. The Walmart in owings mills will do it for 50. Save your money and go somewhere else.

patricia forrester

Stacey Hall

Fast, polite customer service. Seen quickly, not forgotten about. They fill your eyeglass prescription within an hour. This place has it all. Feel very valued as a customer.

Stan E

IF YOU WANNA CONTINUE TO SEE LIFE WITH YOUR OWN EYES DONT GO TO THIS PLACE! QUALITY OF EYE EXAM AND AUTHENTICITY OF LENS AND FRAMES VERY QUESTIONABLE,MOST OF DESIGNER FRAMES ARE OLD MODELS!!! ORDERED MY PRESCRIPTION SPORT GLASSES IN MAY 2017,AND IT TOOK CHARM CITY OPTICAL 7 MONTHS,YESS 7 MONTHS TO MAKE THEM DONE,AND SPORT PRESCRIPTION GLASSES $700,TURNED TO BE USELESS,,,FRAME DONT FIT AT ALL AND CANT SEE THRU THEM AT ALL!!!! OWNER REFUSED TO DO FULL REFUND AND APOLOGIZE!!! CHARM CITY OPTICAL JUST LOST ANOTHER VALUABLE CUSTOMER,THEY NEVER BEEN EASY TO WORK WITH,AND NOW SERVICES HORRIBLE!!!! THE STORY IS NOT OVER YET,CHARM CITY OPTICAL IS HOLDING MY GLASSES AND MAKING FALSE STATEMENTS TO CREDIT COMPANY ABOUT INSIDE POLICES,NOBODY AWARE OF,,,,REFUSING TO PAY BACK MONEY,THEY NEVER EARNED! OWNER LANA FINALLY FIXED THE LOCAL PROBLEM,BUT WOULDNT RECOMEND THIS PLACE,,,,,1980’S place!!!!

DIANNA LAKE

My husband, my daughter, my mother and I have been going to Charm City for the past several years and we’ve come to know many others from church, family, and work that also get their glasses from Charm City. They charm truly live up to its name and so do the workers. Particularly Lana, Daniel, and the newest experience being serviced by Michalee. Charm City Optical is vibrant, caring, genuine and familiar in their relationships with their clients and patients. I’m thankful for them and for the variety of frames and services and perks that they offer and how their welcoming embrace greets you at the door. So if you’ve never been, go! You'll never regret it. Help them help you! Thank You Charm City! Mrs. Dianna Lake ❤️

Tammy

This place has the worst customer service. The manager is rude and do not know how to talk to people. She acts as if she is doing you a favor, so she is very rude and nasty to people. And they will lie right in your face to justify their actions for being rude to a customer. The manager stood in my face and told me that I said somethibg I did not say. As if she was playing a whole another situation in her head. I will be reporting this company to the BBB.

Jessica Thomas

Lakesha Smith

Great place

Izabella Gorodisky

Love it. Very good selection and incredible job. Great customer service.

Keys Delores

I love charm city eyeglass was. Good fore my eye

Bigleg lady

i been going there since 2009

Smile Smiles

Worst experience EVER... Everything you want in a normal contact exam they charge extra for. Extremely unaccommodating. I have been wearing contacts for 15 years and ALL of a sudden they changed the size my eye is shaped. Would not recommend to any friends. DO NOT WASTE YOUR MONEY.

Missy G

The only thing I have an issue with is as far as I know there is only one eye doctor there so there appointment are soooo far out because they have more people and not enough eye doctors there.

CallMe Betty420

This place is great. This is my first time here with three kids. The process did take a little longer than expected but everyone was helpful and nice. I was having insurance issues and they were nothing but helpful and patient with me

vashti Bey

Horrible customer service lab mixes up glasses I worked there for one day employees talk about customers they do not care about the health of the patients its an unorganized unprofessional mess on both ends the opticians don't even sit down with the patients to talk about their lens needs or comfort the opticians spend 1 min with the customers never explaining the health benefits and risk of lenses its a mess go somewhere else if you care about your sight

Tasha Williams

Eye exam was done quickly and the staff members were professional and friendly. However, I wasn't given a good professional judgement where my glass are concerned. It was my first time getting glasses and I was absolutely clueless about the process. The young lady who helped me made me walk away with glasses with an a larger temple size than I needed. I realized months after when I started to wear it regularly; the glasses kept falling off my face. I had to go to Walmart to get a new pair, and I had to pay out of pocket since my insurance only cover lenses once per year and frames 2 times per year.

Abror Yusupov

Unprofessional. Never go here waste time and money.

Justine A

The best customer service. The best experience ever!!! The young lady was very patient with me. My glasses were done in less than a hour. I received a deal for purchasing 3 pair.

Missus Smith

Very unprofessional. I tried to make an appt and they claimed they were booked for the next month. I was told to come in as a walk in and I would be seen within 30 mins. 2 hours later I was told I should just make an appt. Horrible customer service.

Londa Jus livin

Take your business elsewhere DO NOT go here at all very unprofessional staff is trash & so is the owner I will be contacting the BBB I wish I could give no stars

Asia Daniels

Beautiful selection of eye glasses.

lisa lee

Marcus Taylor

I have been coming to this place for over 10 years. I just came in to have my eyeglasses repaired and was treated rudely

Kia Booth

Love the collection the different varieties service is great and speedy

Shanita Bishop

Corey

If you really want some real up-to-date eyeglasses with fashion and style go to "InSight Opticians" 1240 F St NW, Washington, DC 20004 The owner Ms.Yolanda James & her staff are the BEST!!!!

Zeanyanna Johnson

Love their frame seletions. You get everything done right there. You get your glasses the same day. The overall experience is awesome.

Business Hours of Charm City Optical in Maryland

SUNDAY
CLOSED
MONDAY
10AM–7PM
TUESDAY
10AM–7PM
WEDNESDAY
10AM–7PM
THURSDAY
10AM–7PM
FRIDAY
10AM–7PM
SATURDAY
10AM–5PM

PHONE & WEBPAGE

Charm City Optical en Maryland
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