Reviews of Kennebec Eye Care (Optics Shop)

Gina Ballew

Completely incompetent since Dr. Mischka sold the practice.

Dianne Jacques

I went to Kennebec eyecare for a pair of glasses and an eye exam. Glasses were ordered on 5/29/09 and I did not get the glasses until 4 weeks later after being told it would be 2 weeks. The lab that was making the glasses got the Rx on 6/5/09 but the frames did not arrive from Kennebec Eyecare until June 17th...5 days after I called to check on them, the date they were supposed to be ready. I only know this because I called the lab myself after not getting any answers or communication from KE. The most disturbing part was that no one would tell me what was going on. I will certainly go elsewhere in the future, along with the rest of my family. The cost to me was $175.00 for this aggravation, none of which they volunteered to write off. I requested a call from the office manager twice during this process which of course, I never received.

Brian Anderson

While on my first day of vacation, my lenses popped out of my frames which I couldn’t fix. I rushed over here and they fixed them immediately!!!! I wish I could give them 10 STARS!!!!

Rachel Giguere

Unfortunately the office manager has been anything BUT helpful. Ive been trying to contact her (after coresponding prior and using the same email)and the Dr via email since the 5th of this month and NEITHER will return my emails. I was hoping to resolve this privately. No luck. I have been told its "office policy" and acceptable to have lenses that make my vision worse than with no lenses at all and be charged FULL price of $632. Having a customer pay for lenses that make their vision worse is a horrible way to run a business. I am appalled and highly disappointed by this business.

Fred Carrigan

Great service and very friendly people never had a bad experience

Blaise Downing

I love it they fix my glasses all the time

Tony Bernard

I have used this place for many years! All in all, good place!

Saintroxy

Good friendly service, quality frames and very good prices.

Sue Stevens

I have been with Kennebec Eye Care for over 30 years (before it was KEC). I have had wonderful care and service....always above and beyond. I have always felt cared for and respected at every turn. I would never consider making a change. I believe that all health care providers are an integral part of overall health and wellness, be it your primary care doc, dentist or optometrist! They all go hand in hand and you must feel very confident or go elsewhere. I have never felt the need to go elsewhere in 30+ years! Thanks for jobs well done!

Nancy Wallace

I have a very rare syndrome that effects every part of my life. Dr. Paradise & I had spoken several times about my medical condition & told me to just take care of myself because I had felt horrible about missing an appointment. I have been going there for several years. I was put in the wrong contacts my last yearly visit. Instead of seeing me they had me come in to purchase my contacts & to give them time. Well my yearly examine is due next month & I was told I had "no showed" because I've called in 24 hours before my appointment due to my syndrome. The person that I spoke with was rude & condensing - not a good quality in any medical practice. If your office staff is awful, it doesn't matter how good the Drs are. She did keep telling me that Dr. Paradise is in agreement with not having me as a patient - he's the one who told me that I was fine if I was having an issue with my syndrome! Someone is lying - never the less, I have paid them so much through the years & they will not get mine or my husband's business. In these times, there is a lot of competition in the medical field. I work for a local hospital & I would be fired if I treated a patient the way I was treated. I guess I need to be checking to see if being disabled is cause for being mistreated.

Sarah Campbell

I had an amazing experience here! The staff was incredibly friendly. The exam was very quick, and they were so careful not to do any procedures (like eye dilation) that could affect my milk since I am nursing. They were easy to talk to about my concerns and the contacts I ordered came within two days. I will definitely recommend this place to anyone I know in need of an eye exam. :) Thank you!

Rylee Adams

I try to make a appointment and they lady at the front desk was super super rude and hung up on me I want to calling back

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Meant to leave this review a while back but was just reminded about this awful experience now that my coworker came back with the same complaints I had. Would not recommend. They upcharged me twice and I had to have my insurance contact them to ensure my refund and I still had to pay. Will file an official complaint with the insurance and will have my coworker do the same.