Reviews of Rivertown Optical Lab (Optics Shop)

400 Williams Blvd, Kenner, LA 70062

Average Rating:

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We've got the information of people like you who are buying the services of Rivertown Optical Lab (Optics Shop) in the state of Louisiana.

To this day the firm receives a score of 3.4 over 5 and the score is based on 43 reviews.

You must have seen that it reaches an reviews average is discreet, neither too high nor too low, and it's founded on a very high number of scores, so we may be quite sure that the score is very reliable. If people have bothered to rate when they are pleased, it works.

You know that we don't usually bother to put reviews when they are positive and we usually do it only if we have had a problem or incidence...

This Optics Shop belongs to the category of Optician.

Where is Rivertown Optical Lab?

REVIEWS OF Rivertown Optical Lab IN Louisiana

Yvette Fenderson

Elaine -Adriano

Dommie Dee

Karen Bernard

John Tu

My dad purchase a prescription glass at Rivertown Optical three months ago and asked for a no-line bifocals which cost $150. He then tried to use it but it was not clear and it was the wrong prescription. Then he was frustrated and ask for normal bifocal which cost $30, instead of getting the no-line bifocals. He then ask for the refund of the difference for the two which he never received. He kept calling for the past three months and they kept saying that he needs to talk to the Doctor. He kept calling and Rivertown Optical kept telling him to call back tomorrow that the Doctor is busy or not there. He even went to Rivertown Optical to talk to the Doctor in person which Rivertown Optical would not let my dad talk to the Doctor in person but kept saying he was busy. My dad recently came to visit me and ask me to call Rivertown Optical to talk to the Doctor to see whats the problem was. I called Rivertown and asked them what's the problem that my dad have to wait three months and have not gotten an answer, I told them I just want to know the whole story instead of hearing it from just my Dad's point of view. I am a fair person I need to hear from both side. Rivertown told me that they already talk to my dad and that I need to ask my dad the story. I told them I would like to hear from their side of the story so that there is no miss-comunication between them. Then I ask if I can talk to the Doctor now they told me that he was busy to call back at 3pm. Then I told them that I called yesterday and they told me to call back at 2:30pm. I do not recommend this place to anyone. They keep playing games with senior citizen.

Angie Love

Rude!!!!

Anita Hansley

I have been going there for several years now and I have always been satisfied with everything...

Heather greco

AKHKD AK

Channing Collins

My appointment was at noon and i am still sitting in thw waiting area an 1:15pm waiting to be seen... I will never come back here ever again.

Regina Brown

They need a new fax machine. I've been calling forever to get a copy of my prescription sent, but the fax machine has been down :( Other than that I have no complaints.

Meredith Winn

Great business find! Fast, friendly, professional, and knowledgable. In-and-out service. Nice selection of frames, as well as low unbeatable prices. (Most are even covered by insurance.) 5 stars from me!

Chad Cox

Two stars for a great staff. Only reason I'm giving them two is due to their not answering my calls. Phone rings off the hook. Called 9 times today. Phone stayed busy after 2pm. I will update this review once I get through to them and get a status of my order. Until then, Two stars.

Kenya Brown

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\SENIORS BEWARE////////////////////////////// On June 28th my grandmother bought presciption lens for her eye glass frames. After getting her eye exam she didn't find eye glass frames that she liked at the optical lab. She was told that she could purchase frames from somewhere else and they could put her presciption in them and it wouldn't take long. The frames would have to be sent out. Well, Something happened and the glasses had to be sent back to get corrected. My grandmother has been bullied by the staff there and doesn't feel comfortable dealing with them anymore. She asked that I call to inquire about her glasses - It has been almost one month. There are places you can get your glasses in an hour. Whenever she calls she keep getting the run around. I called, they answered the phone so quick and placed me on hold I wasn't sure I called the right place. When she returned I asked if this was Rivertown Optical and she said it was. I then asked about the status of my grandmothers glasses that has been there for a month. Kay said the glasses will be there in two days but call before coming. They prey on the elderly.

imathestorm

I came here to resolve a mistake made in glasses that are clearly Riverown Optical's error. I have been here nearly an hour. I was told I would see Dr. Proet "next". That was forty five minutes ago. I have seen no less that 8 people go in and out. I just inquired when I'd see the Doctor to discuss a resolution in his business's error. I'm now told there are others with appointments before me. I was told I was next. The same woman said "who said that?". Another employee listening in replied, (referring to the woman I'm speaking to). "You told him that. I am still waiting. This has to be the MOST DUSTY business I've ever been in. Really filthy. Met with Dr. He was kind and professional. I'm now led to pursue a verifying facility to confirm his claim.

Lucy W. McMellan

PATHETIC! I walked into Rivertown Optical on May 8, 2015 and found two ladies in the office; both were playing games on their cell phones, and only the one behind the counter acknowledged my presence. Despite that, I ordered a pair of no-line bifocals. I was told that the glasses would be ready in two weeks. On May 22nd I called for my glasses, but no one answered the phone. Since then, I have called repeatedly and either no one answers the phone, or the line would be busy. In almost 2 months, they have answered the phone twice to say 1) that information with my name couldn't be found probably due to Lab backup, and 2) they still could not find my order and after holding the phone for ten minutes, I was promised a return call in one hour, which I never got. This is the worst optical place I have ever been to. Both the office and the front staff need major improvement. Bottom line, you get what you pay for! P.S. I gave a two star rating simply because I don't hate it, but I would never recommend it to anyone.

Tia Blystone

Never answer phone sign on window says tues 9 to 3 got there about 5 minutes before 9 no one showed up tell around 10 after 9 then at 9 30 still had not opened doors when sign clearly says on window 9 for opening time

Julie Hemstad Sulik

Very nice people that work there but not happy with the work. I had to send my glasses back 3 times because I couldn’t see through them and then they refused to fix them and would not refund my money... Wouldn’t that be theft??!!!! How can that even be legal??!!!

timothy w

Legier 7

Staff is very helpful

Michael Guillory

People are really nice and helpful!

Renell Elmore

Been going for about 5 years and always have great service.

Rashad Stewart

Been going since I was a kid. Staff is always super nice and helpful. Great frame selection not the most costly

Willie mae Davis

April Sanchez

BARBARA LEE

Giving u 5stars cause it was on in and out but omg ANSWER THE PHONE.... are put it on hook to Answer.... it’s either ringing and busy signal

Susan Perret

I love the Dr.! He treated me for dry eye and I was so glad to finally find out what was wrong with my eyes after months of suffering with them!!

shelley dennison

Staff is polite easy to work with. Office smells and is dirty. Has a decent amount of selection. Glasses came in very fast. The wait was longer than I thought it would be.

Stacy Scott

My children and I have been going to this optical for a couple of years ....here's the deal ,glasses take forever to come in, trying to call them is a pain they never answer, appointments are useless and wait time to be seen is a joke that's the bad parts ....the good parts are staff is really cool and knowledgeable, so are the ophthalmologists. Now the reason we will always be a patient ***drumroll please***THE PRICE ..I have paid over 350 for glasses, and a eye exam, At this place my glasses was 20.00 and my eye exam was under 30.00. YOU CANT BEAT THAT.

Ashley Reed

I've been calling for 3 weeks now to get my daughters framed. The number on the website JUST rings and rings wt no way to leave a voicemail. My daughters eyes are suffering which is now effecting her grades. When I called the first time staff was very rude...when I called the second time to check on them staff was better...bottom line I need someone to call me back from Rivertown optical.

Dominique Virgil

Prices are very reasonable

Kaitlyn Smith

Ariyan Harris

Cheryl Gordon

Fast, courteous, service

Yamile Torres

daniel bell

Luis Flores

I'm pleased.

carla canepa

Worst place ever!!! Waited super long for my glasses and when i finally got em they put the wrong prescription on them, rudeeee staff!!! Phone never working!!!!!! DO NOT GO TO THIS PLACE !!!!

Alexia Alexander

Sheka Allen

Nobody never answer the phone need another number or phone line

Nicole Strickland

It's been 2 months and they keep telling me tomorrow it'll be there. They changed their story 6 times. The doctor is pathetic they won't give me my money back. They keep ducking my calls. Worst place ever! Don't go there. I lost $160 on contacts I plan to sue them.

birttany heart

I don't recommend this eye doctor to no one they give you any glasses I waited two months to get them very poor services

Daman East

Business Hours of Rivertown Optical Lab in Louisiana

SUNDAY
CLOSED
MONDAY
9:30AM–4PM
TUESDAY
9:30AM–4PM
WEDNESDAY
9:30AM–4PM
THURSDAY
9:30AM–4PM
FRIDAY
9:30AM–4PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Rivertown Optical Lab en Louisiana
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