Reviews of Danville Eye Center (Optics Shop)

Sarah McCane

Have always had positive experiences with them!

Kris10

Glasses are unaffordable but they get you in and out on time, quick and easy.

ANNETTE COOPER

Our daughters and I have been long time patients and appreciate the strong communication, respect given and overall experience over the years.

Holly Lewis

Dr Smith and the staff at Danville Eye Center are great to work with. The office is comfortable and the service is professional. Great practice!

Fredrick Turner

This place is GREAT! Frames are just TOO EXPENSIVE!

Gina Young

Doctor Smith is very good. I do not like the service I recieved from the staff. I had paid and placed an order for contacts. I was advised by staff my contacts would back in 7 to 10 days. Two weeks passed and I called to check on the status of my contacts. The staff told me that my contacts was placed on back order and they will put a rush on my order..I would have liked to have recieved a call to let me know that. Here it is 3 weeks. Still no contacts. I will not be ordering from Danvile Eye Center anymore.

Anna Marie King

I love the eye doctor himself but that's where the good experience ended. I was encouraged to purchase contacts based on a 200.00 rebate offer. I shopped around and found Walmart had the same contacts cheaper but, the rebate offer made them the same price. I decided I wanted to support small businesses and decided to purchase from Danville eye center. That was a mistake. I informed danville eye center that I had never done a rebate before and inquired what the timeline was. First they gave me the wrong offer. I was also not informed the correct information on dates. This was in the fine print on the offer but I did no read fully because I was told I had time. I surpassed the deadline to summit my offer. I was upset so I contacted Danville eye center because that's 200.00! They got defensive and if not admitted wrong doing. They did offer to refund me and allow me to rebuy the contacts so my dates would allow the rebate. I submitted my rebate again only to be told I still couldn't get it because the original exam date and purchase date had to be in the time frame. Again a business pushing offers they don't even understand. Copper vision customer service said, " that's really bad customer service." " They need to spend more time with sales representatives." So I'm out 200.00. I could have just went to Walmart and not had to deal with any of this. In general the doctors are good but I wouldn't purchase contacts here. There needs to be a refocus and retraining on customer service, after all that's the only reason to not go to big box stores.

Heather Reed

Horrible Service My husband and I scheduled appointments here in early December. The day of our appointment we walked in around lunch to an empty waiting room and several people standing in line waiting to be waited on. Eventually techs started to wander out into the lobby to reluctantly wait on us. This parade took 10-15 minutes past our scheduled appointment. So we were late being seen, with no apologies. (my husband was on his lunch break, but don't mind us.) The exam was rushed but done to completion. After the exam we were shuffled back into the lobby, and greeted by the same reluctant staff. We were shown the limited and very expensive selection, made our orders and left. Fast forward to the next week. I hadn't received any word about my glasses being ready so I called. The first receptionist put me on hold to check my order when a few seconds later another receptionist picks up the phone and greets me with "hey girl whats up." I explained who I was and the startled receptionist apologized and put me back on hold. So clearly these people are taking social calls at work. The girl gets back on the line and tells me they are due this week please check again later. The next week after that... I call to check. Irritated receptionist answers explains my package has been lost, call back next week. The third week... call to check again. Irritated receptionist says they still can't find the package. The the line cuts out on her end, but I can still hear her. She starts to shout hello? hello!! then finally grunts very loudly and hangs up on me. I call back and at this point just ask for a refund because these people are a mess. So they refund my money. Should have ended there, right? This week (about a month later), these people call me and say "Ma'am we have found your glasses they have finally come in, would you like them?" I say, "Sure, will I need to pay for them?" Their answer. "YES." YOU HAVE GOT TO BE KIDDING ME!! I told them I would think about it and hung up. Go here at your own risk. These people are infuriating!

Jesse Campbell

The exam went OK but did have to go back for a second time because I could not see after dark with the new glasses, a first for me. I could not get someone to wait on me on my second trip back to pick up my glasses, had to run someone down to get service. As in other reviews I had to wait three weeks for my glasses and I was paying out of pocket, waiting three weeks is another first for me. I do not recommend Danville Eye Center and will not be back nor will any of my family use use them again. Not satisfied with the service at all. One star because I cannot go lower.

AiDaNstringer16 _

The day of the exam everything went fairly well. Other than sitting after the exam waiting on someone to assist with glasses. Actually receiving the glasses as been an entirely different story. Was told it would be 3 weeks and it has been 3 weeks and a few days and they may be ready tomorrow. I believe they may be great for your exam but if you are needing the product, get your prescription and go someplace else to purchase.

Rosie Shepherd

Great people, highly recommend

Shawna Mann

I had a great visit. Learned things about my eyes that previous exams have failed to mention and I go to the eye dr every year. I had a much more complete exam than I have ever had. The staff was friendly and very helpful in picking out my frames. There also took advantage of a 50% off a second pair deal that allowed me to also get prescription sun glasses. The office was clean and fashionable. Overall a great experience.

John Welsh

Great experience!!! Mike and his staff go out of the way to make you comfortable and keep you well informed about the well being of your vision and eyes. Could not have been happier about the way I was treated and the pricing was clear and competitive. Always a pleasure to visit my eye doctor!!!!

Helen Goetz

Terrible service....my contacts were twice the cost of other providers and took days longer than I was told to arrive after being ordered. Never going there again!

Brittany Lynn Griffieth

I have used Danville Eye Care center since 2011 and I must say they have gone down hill. My daughter's eye exam was scheduled at 9:15am and we did not get seen till well after 11:30am. There were so many people in the waiting room there was nowhere to sit so I had to hold my baby and tame my other 2 children. When we finally got to a room they did my daughter's eye exam and them moved us into the back waiting room another 30 minutes . A woman put us in a room and then told us she was mistaken and had to be placed back into the back waiting room. After everything was done we went to pick out glasses for my 6 year old daughter. I picked 1 pair and she picked the other . It took forever to get anybody to help me and when I finally did get help the woman asked my 6 year old if she was sure those were the ones she wanted ? I said yes . I am the mother and those are the ones. Instead of walking away and starting to set her new glasses the woman stood there and continued to look at my Child and ask her if she was sure? This upset me. It then took 2 weeks for 1 pairs of glasses to be ready and then an additional week for the other pair to be ready. A couple days after the exam a woman called and said before I could pick up my daughter's glasses I had to pay an extra $20 for an additional exam they had to do on her eyes that my husband's insurance did not cover . She was very rude in telling me that I had to pay this before they word give me my first pair and to have cash only ready at the desk when I walked in. I used to love this place but now it's not as good or kind as it used to be.

William Criswell

Very crowded Lack of selection of mens frames