Reviews of Ames Eye Care (Optics Shop)

Ruth Hines

I had a horrible experience here. I didn't have a car at the time because I was an ISU student. The glasses I received had the wrong prescription. When I asked to have them fixed they were incredibly rude to me. The glasses I got back still had the wrong prescription and they kept telling me the headaches they were causing were normal. When I took them to a different eye doctor he could see right away that they were not right and they even had an astigmatism for both eyes when I only have it in one. When I called to ask them to fix it they said it had been too long (but you only get one eye exam a year so what was I suppose to do when they were having me run back and forth without a car to keep picking up glasses that didn't work and being so rude about it). It's been a few years since this has happened and hopefully they have gotten their act together. I had to pay over $200 dollars (with insurance) to get different lenses because this eye clinic couldn't get it right the first time.

Timothy Gilbert

Professional, friendly service.

Jenny Smith

I’ve used this eye care location for about 3 years now—-fantastic service. They are thorough with their review of your eyes not only for prescription sake but to ensure your contacts are functioning as well as possible. Very polite staff and they are willing to educate you and answer questions along the way. It’s also neat that they reward those that refer others to the business.

Matt Cutlee

Dr. John and Dr. Michael are both so thorough with their treatment and exams with you. They explain what's going on to you in layman terms so that you understand. I have had nothing but good experiences.

Abigail DeRoin

RUN...do not walk...to Ames Eye Care. Their service is outstanding, their physician (Dr. Donner) was thorough, passionate, and caring, and the team in general worked as a team, with consistent and coordinated effort to serve my needs. At every juncture I felt as though I was getting a qualified, enthusiastic professional. I am a former sales supervisor and quality control coach and they honestly set the standard for customer service. I left the office feeling as though I had been cared for. I happen to be a cancer patient, and the doctor took extra time to thoroughly address my related questions. Also, when I was about to issue a copay I realized we were overdrawn, and the office staff simply asked me to pay as soon as the money was available. I was treated with respect and dignity, like I was important to them and they wanted my business. They have a benefit scheme for referrals to their practice! They are my eye care home for the remainder of my time in Ames. Impressive. Period.

Travis Johnson

Knowledgeable and friendly staff. Always taking care of you with your best interest in mind! Dr. Donner is great and explains everything in detail so you understand why and what they are testing. Will use this clinic as long as I am in the Ames area!

Danny Crayton

I love my experiences there. They take the time to care for my vision needs and do tons of tests to make sure my eyes are in the best condition possible.

Jason Grabau

Update: Doc Kruger left me a voice mail asking that I call him back to talk about this review. This shows me he has does indeed worry about my experience, which is good. I also edited down the review, it was too long. The long and short of it? They are a good team, and generally friendly. I did feel blame was set upon me and the makers of my glasses (from a different company) after both came back and gave my left eye issues using the prescription from their tests. Even after I admitted I could have answered poorly at some point in the tests. The second examination was much shorter than a standard eye exam, I felt. For example, they did not double check my PD measurement. When you buy glasses, you absolutely must ask detailed questions to get information. They have a larger variety than what is shown or initially told. I only found out about different lens options after leaving, which might have gotten a sale out of me.

Bill Lusher

Great people to handle my eye care. Outstanding service and attention to detail has always been their priority. I have been a patient since they started in Ames.

Edna Rollins

I recently got a pair of contacts to try out for the first time from the office. They actually showed me how to put them in and they weren't bad at all. It was definitely the most helpful eye exam I've ever had.

Patricia Gaffney

The doctors and staff provide excellent treatment and services for everything! I highly recommend this facility.

Nicole Lorenzo

Okay this clinic is one of the worst ones I have ever been to, first of all they confuse my paperwork with someone else therefore not getting the right infomation. Then the doctor says there is no hope for my eye due to the fact that its a lazy eye, which is a lie because since then I went to a specialist and he confirmed that I could get better if I do eye therapy. Also the clinic never told us about the "new technology" in the glasses which might actually be straying my sister's eyes and then why don't my glasses have them too if it so necessary, then when we went to go ask about it, the lady that in charge of the glasses was talking to us as if we were children. Overall this is a terrible clinic with both of my visits being horrible, I 100% don't recommend Ames Eye Care.

Shawn Emerson

They give you very friendly service and they are always very informative and explain things in a thorough manner.

Jennifer Stone

The staff there are just great!! I have a crazy work schedule and they were more than happy to patiently work with me and my changes! The Dr and everyone else on their team were so friendly and welcoming making you feel more than comfortable!! Thank you!!~

kelly mechtel

I had a wonderful experience at Ames Eye Care. Everyone was so professional, personable and conscientious.I felt valued as a client. I have already given referrals.

Joy Sparrey

I have received excellent care at Ames Eye Clinic for the past five years. Dr. Michael Kruger is extremely skilled, personable and professional. Appointments are always quick, and the staff is accommodating with scheduling appointments. I appreciate how friendly the staff is, and I always feel like I'm "coming home" when I visit. I have had LASIK eye surgery (which includes lots of follow up visits) and Dr. Mike has provided the greatest follow up care! I trust him completely, and I am so grateful to have him as my eye doctor. Go see him.. I highly recommend Ames Eye Clinic!

Key Ferguson

All 4 stars go to Dr. Matthew J. Donner, OD for his impeccable service and explanations of everything as this was my first eye prescription. -1 star for the lady who was supposed to be measuring my face and selling me a pair of glasses for being condescending because of my age? She told me the price of a pair being around $275, and when I grabbed my phone to check my bank accounts she rudely commented, “Oh, gotta call Mom?” I’m 23 and purposely made my appointment to fix my eyeball vision, lady; my parents didn’t tell me to make an appointment and I have my own money, thank you. Buying my frames online.

Joshua Wolanyk

The staff was very friendly and helpful. Dr. Donner was quite funny and would thoroughly answer any questions that I asked him. After the check-up when I was ordering my contacts through my vision insurance, I called the office and they would quickly help solve problems that I ran into.

Shad Haidsiak

Very nice people! Very knowledgeable and explained each step of the process with detail. Overall great experience.

Alex Ostendorf

Great experience, great people, nice equipment. although what it would normally cost at other eye clinics (around $100) they charged $373 for an eye exam and a box of contacts that cost $65. So if money isn't an object I recommend this place.

Michael Standfest

Wonderful staff who is always kind and accommodating. They even stayed after they were closed so they could make an adjustment on my glasses. Thanks so much!

Sai Mohan Ranga Rao Ummadisetty

Wonderful clinic with super nice staff, perfect equipment and great doctors. I was here for a general eye exam and I was very fortunate to meet Dr. Matt. He was extremely friendly and knowledgeable. He treated a big man like me with utmost care hence I believe kids would definitely be very comfortable around him. I highly recommend Ames Eye Clinic.

Laura Kilbride

Dr. Kruger helped us out with a very exceptional situation. We got scheduled in right away, the front desk admins knew exactly who we were and our exceptional situation. They were all very pleasant. The office is a nice place too. My 14 year old loved that she got to see the ins and outs of her eye on a computer screen. Dr. Kruger was very thorough and wanted to make sure we got everything right. 5 stars.

Nancy Evans

These folks are incredibly helpful, professional, and caring. They have all the most up-to-date equipment and do whatever they can to address your needs. I have had an eye condition that has necessitated many visits over a monthly period. I always felt welcomed and well cared for. I recommend both of the doctors highly and love the entire staff.

Erik Peters

Excellent service and attention to detail. They were a lot more sensitive to my eyes compared to other nearby eye clinics. Everything was clearly explained. I highly recommend this place to anyone who needs eye care. Best eye clinic in ames hands down.

Bode Halloran

Dr. Kruger and everyone make for a nice visit to get your eyes checked. They have never not known an answer to a question I've asked, plus they're the nicest people.

P P

We gave insurance info 1.5 weeks in advance of our appointments and they said we were all set. Less than 24 hours before the anticipated visit we find out they have problems with insurance. 30 minutes before appointment I find out they stopped taking our insurance a month ago. We were told we can pay out of pocket. I was extremely upset because I had taken the day off work for this visit. I should have known at the time of the appointment our insurance wouldn't work so we could have made alternative plans. Instead morning of the appointment became a chaotic, last-minute attempt to find another place we could get same-day appointments to not require another day off. We cancelled our appointments and will never consider them for eye care again. (Two stars instead of one because the woman on the phone the day of scheduled appointment was nice, helpful, apologetic and was dealing with someone else's mess. This place needs to ensure all staff are better trained to handle the front desk when primary people are away and they need to do more for dissatisfied customers.)

Gerald Hegarty

Every detail is paid attention to and nothing is overlooked at Ames Eye. I really enjoy talking with the ladies that work with the doctor in the office, they're so friendly. They take the time to explain things.

Faith Henson

I recently got insurance through my company and the Ames Eye Clinic was one of the closest facilities that my insurance would cover. I had never scheduled an eye appointment before but with this clinic it was quick and painless. I didn't have to wait for more than five minutes and they happily explained any questions I had in regards to the services they provided, differences in contacts vs glasses and how they were covered by my insurance, as well as any billing questions. The doctors and nurses were knowledgeable and friendly and put me at ease with their warm personalities. The most enjoyable part of the experience was trying on frames to find one that fit, and I ended up choosing some stylish red frames. My insurance covered most of the visit and I was able to use my Health Savings Account to pay the difference and the copay, so I walked away paying nothing extra! I was brought back a few days later to have the glasses fitted to me, and the lady who worked with me was very invested in making sure they fit comfortably and wouldn't be easily made to fall off. They provided a cleaning cloth and nifty carrying case for me, too. It's been a few weeks now and I still love my glasses. They haven't fallen off, they rest quite comfortably and don't make my ears sore as some frames have in the past after extensive wear, and I still love the way I look in them. I would happily recommend them to anyone who is looking to schedule an eye appointment or get some new eyewear!

Kristi Tarr

Maybe I was there on a bad day? My total time there was 2 hours for a contact lens exam. The doctor was thorough, but the initial exam took forever and the lady was not friendly. It seemed the staff was overall a little stuffy. I was told I had to have a retina photo - an extra $40 - which should be left up to me. After my insurance, my exam was still over $200. And then I was told it would take 2 weeks to get in my TRIAL pair of contacts. :(

Sina Safayi

I was impressed as they've spent a great amount of time for my comprehensive exam, and also patiently responded to all my questions. They were very friendly and at the same time, professional. They'll definitely stay as my primary eye clinic as long as I stay in Ames, IA. The only reason I give them 4 out of 5 stars, is that they don't accept DeltaDental insurance to give you the current 35% discounts on frame + lenses. If you're counting on that discount, then you need to make another trip to where it's accepted.

Jacinda Bolton

They really take care of you here. They are great people, truly interested in your visual needs.